Monthly Performance Report August 2016
Goal: Provide high quality public safety and judicial services
Engage the public regularly strategic goal
Rock Hill neighborhoods braved rainy weather to participate in the 33rd National Night Out.
on track
70% within 5 minutes strategic goal
on track
National average— 4 minutes 35 seconds
Goal: Provide high quality public safety and judicial services August
July
June
Violent Crimes
26
39
54
Property Crimes
221
202
244
August
July
June
Received
224
180
243
Served
240
180
219
New
August
July
1,031
849
Disposed/ Discharged exceed New strategic goal
Disposed/Discharged
1,298
1,235 August
National averages— • 43% response within 4 minutes • 93% response within 8 minutes
Fire Calls
90.3%
Medical Calls
90.2%
on track
90% Priority 1 Fire Calls within 5 minutes strategic goal on track
90% Priority 1 Medical Calls within 5 minutes strategic goal on track
Goal: Provide high quality public safety and judicial services
2 Residential fires
Below 0.9 fire incidents per 1,000 strategic goal not on track
192 Commercial inspections
2,336 Children educated
1.11 12 Month Rolling Average
Fire Incident Rate
100%
90%
inspected annually
contained to room of origin
strategic goal
strategic goal
on track
not on track
Educate over 7,000 students
Reach out to over 8,238 citizens
strategic goal
on track
strategic goal on track
Fire Incident Rate— .90 incidents per 1,000
50% Fires contained to room of origin
2,364 Adults contacted about fire safety 4
Goal: Provide high quality public works and stormwater services
104
313
Potholes Repaired 95% within 36 hours
Miles of streets swept MS-4 Requirement— clean basins strategic goal
on track
22
33
CORH Traffic signs installed
Utility cuts Repaired
90%
Update all City owned street signs
Work orders completed in 36 hours strategic goal
strategic goal
on track
not on track
Goal: Provide high quality parks, recreation and tourism services August
July
Parks
73,327
73,218
Recreation Centers
14,819
22,505
The Ability Experience, the Pi Kappa Phi fraternity philanthropy, calls attention to therapeutic programming when the “Journey of Hope” event rode through Rock Hill, August 4th.
Recreation Centers experienced a decrease, due to pools and camps closing at the end of the summer.
Investigate opportunities for partnerships to address social issues in the community strategic goal
on track
5
Goal: Provide high quality electric, water and sewer services
99.97%
185.10
11.26
min
min
ASAI— System was available
CAIDI—Avg
SAIDI—Avg
customer interruption
Interruption duration Less than 142.16 minutes SAIDI strategic goal
on track
9.2 MGD WWTP Average flow
Less than 74.74 minutes CAIDI
99.95% ASAI
strategic goal
strategic goal
not on track
on track
August
Raw Water
27.5 MGD
Finished Water
25.3 MGD
Water filter plant average daily flows are consistent with that of the previous year, 27.5 MGD for Raw and 25.8 MGD for Finished.
Goal: Ensure exceptional customer service and proactive communication through accessible, responsive, and knowledgeable employees
2:44
2:34
Hold time
Talk time Hold less than 90 seconds strategic goal
not on track
Talk less than 2:30 mins strategic goal
on track
610
97
Service requests
New Twitter followers
10% Increase service requests strategic goal on track
6
Goal: Provide high quality economic development services
Maintain or increase Open for Business usage strategic goal on track
200 new jobs by 6/30/2018 strategic goal on track
49 Jobs created Open for Business
333 Permits issued
$53 million Valuation of permits
1,633 Building inspections
Complete Woolworth Walkway project strategic goal on track
Woolworth Walkway
7
Goal: Create a vibrant Knowledge Park area August
Facebook Likes
15,326 August
Old Town Events
8
4% increase over June 2016
10% Increase in site traffic strategic goal on track
20 Old Town events a year strategic goal on track
Goal: Contribute to the success of the community’s business parks Continually, businesses are exploring opportunities to bring their business to Rock Hill. Here is an update on prospective companies—companies who have Rock Hill on their short list of preferred locations:
15
$114
Active Prospects
Potential investment
million
657 Potential new jobs
Encourage development of spec buildings strategic goal
on track
Legacy Park West
8
Goal: Provide for a coordinated transportation system that supports the City’s growth goals
Repair City roads strategic goal on track
The following street paving projects have been completed: Asbury Court, Hampshire Avenue, Pelhamwood Drive, Cape Cod Way, Nantucket Way, Mallard Head Drive, and Chevelston Drive.
Goal: Support the study and development of key city corridors
Permit Activity since September 2015
$10.5
$12
$275
million Cherry Rd
million Galleria
thousand Saluda
Cherry Rd See $1 million in new development
Galleria See $1 million in new development
Saluda See $1 million in new development
strategic goal
strategic goal
strategic goal
on track
not on track
12 Month Rolling Total
on track
9
Goal: Strengthen neighborhoods through partnerships that promote community, identity, and livability
3
0
Rehabilitations
Demolition
20 Rehabilitations
30 Demolitions
strategic goal
strategic goal
not on track
not on track
7 Neighborhood meetings
86% Voluntary compliance rate
Neighborhood meetings
66% Voluntary Compliance
strategic goal
strategic goal
on track
on track
175
Voluntary compliance rate— 70%
The majority of open code enforcement cases are classified as a “Nuisance” or “Exterior Structure—Minor”. “Nuisance” violations include graffiti, overgrown grass, yard debris, and junk/derelict vehicles. “Exterior Structure—Minor” are structure violations that requires minimal skill, labor or materials to rectify; as an example, peeling paint on a structure.
10
Goal: Offer a variety of opportunities to engage citizens, build public trust, and encourage civic pride August
July 10%
Website Visits
66,612
increase in social media engagement
67,275
strategic goal
August
Facebook Likes
3,349
on track
5% 51% increase over June 2016
Goal: Cultivate partnerships that encourage a wide range of cultural, recreational, and educational opportunities for all ages
367 Therapeutic Recreation participants
Provide opportunities for special populations strategic goal
on track
Add 30 OWLs club members strategic goal on track
247 OWLS Club participants
Register 25 Neighborhoods annually for National Night Out strategic goal
Caravans of City officials and representatives from Rock Hill Police Department, Fire, EMT, City Management, Neighborhood Empowerment visited thirty-six neighborhood events, four more than in 2015. 11
City of Rock Hill 155 Johnston St. PO Box 11706 Rock Hill, SC 29731 www.cityofrockhill.com 12