Monthly Performance Report August 2017
Goal: Provide high quality public safety and judicial services
Engage the public on a regular basis strategic goal
on track
Law enforcement officers from all over York County participated in the “Cops on the Roof� fundraiser on August 3 raising funds and awareness for the Special Olympics.
70% within 5 minutes strategic goal
on track
Goal: Provide high quality public safety and judicial services
Crime Stats
August
July
June
Violent Crimes
34
45
39
Property Crimes
316
331
278
Warrants
August
July
June
Received
264
239
193
Served
246
215
212
Court Cases New Disposed/Discharged Priority 1 Call Response Times Average Response Time to Priority One Calls—4.7 minutes
August
July
920
784
820
871 August
Fire Calls
86%
Medical Calls
87%
Disposed/ Discharged exceed New strategic goal not on track
90% Priority 1 Fire Calls within 5 minutes strategic goal not on track
90% Priority 1 Medical Calls within 5 minutes strategic goal not on track
Goal: Provide high quality public safety and judicial services
3
Residential fires
356
Commercial inspections
736
Children educated
Below 0.9 fire incidents per 1,000 strategic goal
on track
0.5
12 Month Rolling Average
Fire Incident Rate
100%
90%
inspected annually
contained to room of origin
strategic goal
strategic goal
on track
not on track
Educate over 7,000 students
Reach out to over 8,238 citizens
strategic goal
on track
strategic goal on track
Fire Incident Rate— 3.62 fire incidents per 1,000
66.7%
Fires contained to room of origin
754 Adults contacted about fire safety
4
Goal: Provide high quality public works and stormwater services
100%
351
61
Potholes Repaired within 2 days
Miles of streets swept MS-4 Requirement clean basins strategic goal
on track
29
CORH Traffic signs installed 100%
Utility cuts Repaired
Update all City owned street signs
Pothole work orders completed in 2 days
by 6/30/2018
strategic goal
strategic goal on track
not on track
Goal: Provide high quality parks, recreation and tourism services
Total Users
August
July
June
Parks
79,341
55,431
78,676
Recreation Centers
13,735
25,063
23,033
On August 21, therapeutic recreation participants travelled with staff to Columbia, SC for a Solar Eclipse program and viewing (right) . OWLS (Seniors) enjoy a winery visit during a trip to Hendersonville and Flat Rock (above).
Work to expand cultural, recreational, and educational opportunities for all ages
strategic goal ď ?
5
Goal: Provide high quality electric, water and sewer services 3.24
customer interruption
ASAI— System was available
Less than 85.26 minutes CAIDI
99.95% ASAI
strategic goal
strategic goal
min
CAIDI—Avg
SAIDI—Avg Interruption duration
Electric Service
Less than 162.08 minutes SAIDI strategic goal
Raw Water
Average
Water Flow
Finished Water
on track
not on track
on track
August
99.99%
78.32
min
2017
Wastewater
23.3
The average daily flow of the Manchester Creek Waste Water Treatment Plant for August was 10 million gallons per day (MGD). This is an increase from August 2016 daily flow which was 9.2 MGD and an increase from August 2015 daily flow which was also 9.2 MGD.
MGD
22.4 MGD
Goal: Ensure exceptional customer service and proactive communication through accessible, responsive, and knowledgeable employees
2:30
330
seconds
minutes
80
Hold time
Hold less than 90 seconds strategic goal
not on track
New Twitter followers
Talk time
Talk less than 2:30 minutes strategic goal
on track
6
Goal: Provide high quality economic development services Open for Business Customers 900
805
800
735
718
751 677
700 600 500
Maintain or increase Open for Business usage
400 300
222
200
220
strategic goal
YTD
on track
100 0 2011-2012
200 new jobs by 6/30/2018 strategic goal
ď ?
2012-2013
2013-2014
154
Jobs created Open for Business
2014-2015
391
Permits issued
2015-2016
2016-2017
2017-2018 YTD
$35.7
million valuation of permits
697
Building inspections
Encourage the development of spec buildings strategic goal
ď ?
The Riverwalk 507,000 square foot spec building is under construction. Additionally, Site F and the PCLS Building are under contract, announcements to come.
7
Goal: Create a vibrant Knowledge Park area
Knowledge Park
August
Facebook Likes
18,151 August
Old Town Events
3
0.6%
10% Increase in site traffic
Increase over June 2017
strategic goal
YTD
6
on track
20 Old Town events a year strategic goal on track
Goal: Contribute to the success of the community’s business parks Continually, businesses are exploring opportunities to bring their business to Rock Hill. Here is an update on prospective companies—companies who have Rock Hill on their short list of preferred locations.
18
Active Prospects
$343 million
Potential Investment
1,967
Potential New Jobs
Increase resurfacing/paving funding strategic goal on track
Resurfacing of City streets continues with a project on Riverdale Drive.
8
Goal: Create a vibrant Knowledge Park area
Complete development of public infrastructure on the Bleachery site strategic goal on track
•Phase 1 Site Infrastructure being installed
Goal: Support the study and development of key city corridors
$34
Permit Activity since September 2016 12 Month Rolling Total
$15
$3
million Cherry Rd
million Galleria
million Saluda
Cherry Rd See $1 million in new development
Galleria See $1 million in new development
Saluda See $1 million in new development
strategic goal
strategic goal
strategic goal
9
Goal: Strengthen neighborhoods through partnerships that promote community, identity, and livability
2
2
YTD 8
Demolitions YTD 6
20
30
Rehabilitations
Rehabilitations strategic goal not on track
Demolitions strategic goal on track
20
Neighborhood meetings
YTD 35
88%
Voluntary compliance rate
175
66%
Neighborhood meetings
Voluntary Compliance
strategic goal
strategic goal
on track
on track
The majority of open code enforcement cases are classified as a “Nuisance”. “Nuisance” violations include graffiti, overgrown grass, yard debris, and junk/derelict vehicles. 10
Goal: Offer a variety of opportunities to engage citizens, build public trust, and encourage civic pride
Engagement
August
Website Visits
71,802
July
10% increase in social media engagement
101,798
strategic goal
August
Facebook Likes
4,771
on track
12% increase over June 2017
Goal: Cultivate partnerships that encourage a wide range of cultural, recreational, and educational opportunities for all ages
268
Therapeutic Recreation participants
Provide opportunities for special populations strategic goal
on track
Add 30 OWLs club members strategic goal on track
Over 60 people kayaking on Lake Wylie in support of the Wounded Warrior Project Soldier Ride. Forty-five wounded veterans and 20 staff and volunteers helping on and off the water. This was a collaborative effort between the City of Rock Hill PRT Department, Winthrop University and Catawba River Expeditions to supply staff, boats and volunteers.
190
OWLS Club participants
Investigate opportunities for partnerships to address social issues strategic goal on track
11
City of Rock Hill 155 Johnston St. PO Box 11706 Rock Hill, SC 29731 www.cityofrockhill.com 12