Monthly Performance Report December 2017
Goal: Provide high quality public safety and judicial services Engage the public on a regular basis strategic goal
on track
Sergeants Chavis and Johnson led Civilian Response to Active Shooter Training to 50 church leaders and civilians on December 4.
70% within 5 minutes strategic goal
on track
Goal: Provide high quality public safety and judicial services
Crime Stats Violent Crimes Property Crimes
December
November
2% Reduction in Violent Crime (Five Year Average) strategic goal not on track
37
32 1% Reduction in Property Crime (Five Year Average) strategic goal
294
216
Warrants
December
November
October
Received
223
263
273
Served
181
231
233
Court Cases New
Priority 1 Call Response Times Average Response Time to Priority One Calls—4.7 minutes
December November
695
Disposed/Discharged
Fire Calls Medical Calls
not on track
689
730 617 December
82% 82%
Disposed/ Discharged exceed New strategic goal not on track
90% Priority 1 Fire Calls within 5 minutes strategic goal not on track
90% Priority 1 Medical Calls within 5 minutes strategic goal not on track
Goal: Provide high quality public safety and judicial services
3 Residential fires
397 Commercial inspections
838 Children contacted about fire safety
Below 0.9 fire incidents per 1,000 strategic goal not on track
0.6 12 Month Rolling Average
Fire Incident Rate
100%
90%
inspected annually
contained to room of origin
strategic goal
strategic goal
on track
on track
Educate over 7,000 students
Reach out to over 8,238 citizens
strategic goal
on track
strategic goal on track
Fire Incident Rate— 3.62 fire incidents per 1,000
100% Residential Fires contained to room of origin
466 Adults contacted about fire safety
4
Goal: Provide high quality public works and stormwater services
100%
144
Potholes Repaired within 2 days
Miles of streets swept MS-4 Requirement clean basins strategic goal
on track
80
23
CORH Traffic signs installed
Utility cuts Repaired
100% Pothole work orders completed in 2 days strategic goal on track
Update all City owned street signs by 6/30/2018
strategic goal
Goal: Provide high quality parks, recreation and tourism services
Total Users
December
November
October
Parks
35,330
43,121
107,962
Recreation Centers
12,368
14,493
15,503
Hold major tourism events at Glencairn Garden strategic goal on track
Santa draws a crowd with antlers for Story with Santa in the Garden, at Glencairn Garden on December 2 as a part of the ChristmasVille festivities. 5
Goal: Provide high quality electric, water and sewer services 2.52
121.24
99.99%
min
min
customer interruption
ASAI— System was available
Less than 85.26 minutes CAIDI
99.95% ASAI
strategic goal
strategic goal
not on track
on track
CAIDI—Avg
SAIDI—Avg Interruption duration
Electric Service
Less than 162.08 minutes SAIDI strategic goal
on track
Wastewater
2017
December
Raw Water
17.4
Finished Water
16.9
Average
Water Flow
The average daily flow of the Manchester Creek Waste Water Treatment Plant for December was 9.7 million gallons per day (MGD). This is an increase with the December 2016 daily flow which was 9.0 MGD and an decrease from December 2015 daily flow which was also 13.6 MGD.
MGD
MGD
Goal: Ensure exceptional customer service and proactive communication through accessible, responsive, and knowledgeable employees
367
2:36
seconds
minutes
49
Hold time
Hold less than 90 seconds
New Twitter followers
Talk time
Talk less than 2:30 minutes
strategic goal
strategic goal
not on track
not on track
6
Goal: Provide high quality economic development services
Maintain or increase Open for Business usage strategic goal on track
200 new jobs by 6/30/2018 strategic goal
144 Jobs created Open for Business
244 Permits issued
$14.6 million valuation of permits
378 Building inspections
On December 15, the Charlotte Business Journal highlighted Economic Development projects in York County in a spread; top of this list was Rock Hill’s Knowledge Park and the future indoor athletic complex.
Support RHEDC as a key economic leadership organization strategic goal on track
7
Goal: Create a vibrant Knowledge Park area
Knowledge Park
December
Facebook Likes
18,563
3.8%
10% Increase in site traffic
Increase over June 2017
strategic goal not on track
December
Old Town Events
2
YTD
15
20 Old Town events a year strategic goal on track
Goal: Contribute to the success of the community’s business parks Continually, businesses are exploring opportunities to bring their business to Rock Hill. Here is an update on prospective companies—companies who have Rock Hill on their short list of preferred locations.
16
$667
Active Prospects
million
Potential Investment
3,270 Potential New Jobs
Manage and support Old Town Events strategic goal
on track
All sorts of characters came out for ChristmasVille.
8
Goal: Create a vibrant Knowledge Park area Santa had his work cut out for him, trying to win over some tough customers. The ChristmasVille Cookies and Cocoa with Santa event may have helped.
Manage and support Old Town Events strategic goal
on track
Goal: Support the study and development of key city corridors
$15 million Cherry Rd
$0
$27K
Galleria
Saluda
Cherry Rd See $1 million in new development
Galleria See $1 million in new development
Saluda See $1 million in new development
strategic goal
strategic goal
strategic goal
Permit Activity FY2018 YTD
not on track
not on track
9
Goal: Strengthen neighborhoods through partnerships that promote community, identity, and livability
10
0
3
Rehabilitations
YTD 13
Demolitions YTD 15
20
30
175
66%
Rehabilitations
Demolitions
strategic goal on track
strategic goal
Neighborhood meetings
Voluntary Compliance
strategic goal
strategic goal
on track
on track
on track
Neighborhood meetings
YTD 97
84% Voluntary compliance rate
The majority of open code enforcement cases are classified as a “Nuisance”. “Nuisance” violations include graffiti, overgrown grass, yard debris, and junk/derelict vehicles. 10
Goal: Offer a variety of opportunities to engage citizens, build public trust, and encourage civic pride
Engagement
December
November 10%
Website Visits
55,591
increase in social media engagement
60,100
strategic goal
on track
December
Facebook Likes
5,169
21% increase over June 2017
Goal: Cultivate partnerships that encourage a wide range of cultural, recreational, and educational opportunities for all ages
170 Therapeutic Recreation participants
Provide opportunities for special populations strategic goal
on track
Ice sculptors had to work fast in the unseasonably warm weather at ChristmasVille’s Ice Sculpture Demonstration on December 3.
Add 30 OWLs club members strategic goal on track
147 OWLS Club participants
Provide artistic and cultural programs that are co-sponsored by City partners strategic goal
on track
11
City of Rock Hill 155 Johnston St. PO Box 11706 Rock Hill, SC 29731 www.cityofrockhill.com 12