Monthly Performance Report February 2017
Goal: Provide high quality public safety and judicial services Eight new Rock Hill Police Officers were sworn in during the month of February. Februray 3 (top photo): Mayor Echols, Officer Askew, Officer Beckner, Officer Englert, Officer Steel, Officer Pitters, and Chief Watts Engage citizens & communicate current initiatives strategic goal
on track
70% within 5 minutes National average— 4 minutes 35 seconds
strategic goal
on track
February 14 (bottom photo): Chief Watts, Officer Spader, Officer Van Every, Officer Jones, and Mayor Echols
Goal: Provide high quality public safety and judicial services
Crime Stats
February
January
December
Violent Crimes
37
43
49
Property Crimes
261
273
289
Warrants
February
January
December
Received
212
209
225
Served
220
165
198
February
January
795
764
Court Cases New Disposed/Discharged Priority 1 Call Response Times National averages— • 43% response within 4 minutes • 93% response within 8 minutes
Disposed/ Discharged exceed New strategic goal
1,236
1,274 January
Fire Calls
88%
Medical Calls
88%
on track
90% Priority 1 Fire Calls within 5 minutes strategic goal on track
90% Priority 1 Medical Calls within 5 minutes strategic goal on track
Goal: Provide high quality public safety and judicial services
5 Residential fires
Below 0.9 fire incidents per 1,000 strategic goal on track
266 Commercial inspections
769 Children educated
0.6 12 Month Rolling Average
Fire Incident Rate
100%
90%
inspected annually
contained to room of origin
strategic goal
strategic goal
on track
not on track
Educate over 7,000 students
Reach out to over 8,238 citizens
strategic goal
on track
strategic goal on track
Fire Incident Rate— .90 incidents per 1,000
60% Fires contained to room of origin
702 Adults contacted about fire safety
4
Goal: Provide high quality public works and stormwater services
100%
340
Potholes Repaired within 2 days
Miles of streets swept MS-4 Requirement clean basins strategic goal
on track
21
37
CORH Traffic signs installed
Utility cuts Repaired
100%
Update all City owned street signs
Pothole work orders completed in 2 days strategic goal
by 6/30/2018
strategic goal
on track
not on track
Goal: Provide high quality parks, recreation and tourism services
Total Users
February
January
December*
Parks
56,241
45,015
24,941
Recreation Centers
15,617
14,429
48,325
Increase the percentage of residents who rate City parks as excellent/ good strategic goal on track
The Cherry Park softball field lighting project has been completed.
*December recrea on number includes Christmas parade a endance
5
Goal: Provide high quality electric, water and sewer services 0.76
51.93
99.998%
min
min
ASAI— System was available
CAIDI—Avg
SAIDI—Avg Interruption duration
customer interruption
Less than 142.16 minutes SAIDI
Less than 74.74 minutes CAIDI
Electric Service
on track
on track
on track
2017
Wastewater
Raw Water
16.6 MGD
Finished Water
15.4 MGD
The average daily flow of the Manchester Creek Waste Water Treatment Plant for February was 9.6 million gallons per day (MGD). This is a decrease from February 2016 of 12.4 MGD and increase from February 2015 of 10.6 MGD.
Average
Water Flow
strategic goal
strategic goal
strategic goal
February
99.95% ASAI
Goal: Ensure exceptional customer service and proactive communication through accessible, responsive, and knowledgeable employees
2:08
2:25
Hold time
Talk time
68 Hold less than 90 seconds strategic goal
not on track
New Twitter followers
Talk less than 2:30 mins strategic goal
on track
6
Goal: Provide high quality economic development services Maintain or increase Open for Business usage strategic goal on track
YTD
200 new jobs by 6/30/2018 strategic goal
113 Jobs created Open for Business
314 Permits issued
$31 million valuation of permits
527 Building inspections
Support the creation of new full-time jobs in the City strategic goal
Jobsrockhill.com has seen an increase in traffic since the launch of billboards along Interstate 77, encouraging commuters to consider jobs in Rock Hill. 7
Goal: Create a vibrant Knowledge Park area
Knowledge Park
February*
Facebook Likes
16,983
15.4%
10% Increase in site traffic
Increase over June 2016
strategic goal on track
*Merged Only In Old Town and Famer’s Market Facebook pages in February 2017
February
Old Town Events
YTD
1
48
20 Old Town events a year strategic goal
Goal: Contribute to the success of the community’s business parks Continually, businesses are exploring opportunities to bring their business to Rock Hill. Here is an update on prospective companies—companies who have Rock Hill on their short list of preferred locations.
18
$503
Active Prospects
million
Potential Investment
2,211 Potential New Jobs
Create a vibrant Knowledge Park area strategic goal on track
Nailed In D.I.Y. Studio is the new retail tenant at 139 Main.
8
Goal: Create a vibrant Knowledge Park area
Promote Knowledge Park as a vibrant mixed-use area strategic goal on track
Construction on 89 apartments at 108 Main continues with site work and foundation creation in progress.
Goal: Support the study and development of key city corridors
Permit Activity since March 2016 12 Month Rolling Total
$17.6
$14.8
$2.9
million Cherry Rd
million Galleria
million Saluda
Cherry Rd See $1 million in new development
Galleria See $1 million in new development
Saluda See $1 million in new development
strategic goal
strategic goal
strategic goal
on track
on track
on track
9
Goal: Strengthen neighborhoods through partnerships that promote community, identity, and livability
19
82%
2
0
Rehabilitations
Demolitions
Neighborhood meetings
30
175
66%
Demolitions strategic goal
Neighborhood meetings
Voluntary Compliance
on track
strategic goal
strategic goal
on track
on track
20 Rehabilitations strategic goal not on track
Voluntary compliance rate
Voluntary compliance rate— 70%
The majority of open code enforcement cases are classified as a “Nuisance” or “Exterior Structure—Minor”. “Nuisance” violations include graffiti, overgrown grass, yard debris, and junk/derelict vehicles. “Exterior Structure—Minor” are structure violations that requires minimal skill, labor or materials to rectify; as an example, peeling paint on a structure.
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Goal: Offer a variety of opportunities to engage citizens, build public trust, and encourage civic pride
Engagement
February
January
63,593
65,778
10%
Website Visits
increase in social media engagement
February
Facebook Likes
3,955
strategic goal
on track
25% 51% increase over June 2016
Goal: Cultivate partnerships that encourage a wide range of cultural, recreational, and educational opportunities for all ages
360 Therapeutic Recreation participants
Provide opportunities for special populations strategic goal
on track
Add 30 OWLs club members strategic goal on track
201 OWLS Club participants
On February 17, the Daddy Daughter Dance was held at the Hood Center at York Technical College.
Work with community partners to develop social opportunities strategic goal on track
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City of Rock Hill 155 Johnston St. PO Box 11706 Rock Hill, SC 29731 www.cityofrockhill.com 12