February 2022 Monthly Performance Report The City of Rock Hill has developed a service strategy with three main initiatives. Serving embodies our commitment to the community. Engaging represents our responsibility to actively communicate and connect with our residents. Growing encompasses our pledge to work together to encourage balanced growth in our community. This report provides monthly performance data on the City’s ongoing key metrics. For more details on the Strategic Plan and other performance information, please see reports and dashboards at www.cityofrockhill.com/transparency
Serving
Public Safety Response Time Police
Fire
3.5 minutes
6.7 minutes
Violent Crime February 2020 to February 2022
The local rate of violent crime follows the national trend of increased violent crime at began in 2020. While incidents of suspected murder get significant Media coverage, “aggravated assault” charges drive the violent crime number. In 2020, nearly 80% of Rock Hill’s violent crime count was made up of aggravated assaults incidents.
Serving REDI & Voluntary Code Compliance •
•
Voluntary Compliance
Resource Education & Development Initiative (REDI) target specifically neighborhoods Catawba Terrace and Sunset Park with additional resources appropriate to neighborhood needs. Sunset Park was added for FY2022. Voluntary compliance is a measure of what percentage of property owners bring their property back to compliance after a citation.
City
REDI Neighborhoods
90%
93%
Target for voluntary compliance is 85%, both in the city as a whole and the REDI neighborhood.
Serving Customers Utilities customers have new options for conducting business with the City. • By Phone • Online • Bank Draft • Drive Thru • Park and Serve These options encourage customer to access customer service remotely and reduce trips into the City Hall building.
Utilities—Electric Reliability •
• •
2
System Average InterrupFebruary 2022 tion Duration Index (SAIDI) measures the system-wide Rock Hill SAIDI average power outage du61.88 minutes ration per customer. The SAIDI target for Rock Hill is less than 145.87 minutes. US Energy Information Administration nation-wide average, of reporting electric distribution systems, is 255 Minutes (2019).
‘REC in a Box’ Participants • •
•
Recreation, Education and Community (REC) in a Box began in FY2019. COVID-19 has February 2022 greatly impacted 35 Participants all Parks, Recreation & Tourism (PRT) programs including REC in a Box. REC in a Box restarted programs after the initial COVID-19 shutdown in June 2020.
Engaging Jail, No Bail! Exhibit During Black History Month, Rock Hill celebrates the important history makers, places, and people who have made a difference not just for York County, but the entire country. The impact of Jail, No Bail can be seen through a new exhibit honoring the Friendship 9. The Jail, No Bail exhibit captures the role their protest played in the 1960s civil rights movement. Through original letters, newspaper articles, images, and video, this exhibition tells the story of a group of individuals who together, altered the course of civil rights. The exhibit is free to enter and is located in the hallway of 135 E Main St in Rock Hill. It is open Tuesday Friday 10:00 AM - 4:00 PM and Saturday - Sunday 11:00 AM - 4:00 PM.
Southland Park Clean Up Men on a Mission rallied a group, that included the South Point High School girls basketball team, on February 5 to clean up Southland Park.
3
Growing
•
Private Investment
Private Investment strategic goals are as follows: * Support private development in the Albright/Saluda Corridor. * Identify and study the next key corridor
Planning Permits
SOAR Fund Free Webinar On February 10, a free webinar outlining the SOAR Fund which provides loans to small businesses. 4