The City of Rock Hill has developed a service strategy with three main initiatives.
Serving embodies our commitment to the community. Engaging represents our responsibility to actively communicate and connect with our residents. Growing encompasses our pledge to work together to encourage balanced growth in our community.
This report provides monthly performance data on the City’s ongoing key metrics. For more details on the Strategic Plan and other performance information, please see reports and dashboards at www.cityofrockhill.com/transparency
February 2023 Monthly Performance Report Serving
3.7 minutes
6.4 minutes
Violent Crime
February 2021 to February 2023
The local rate of violent crime follows the national trend. While incidents of suspected murder get significant media coverage, “aggravated assault” offenses drive the violent crime number. In 2022, nearly 80% of Rock Hill’s violent crime count was made up of aggravated assaults incidents.
Safety Response Time
Public
Target = Below Benchmark Average Police Fire
Serving
REDI & Voluntary Code Compliance
• Resource Education & Development Initiative (REDI) target specifically neighborhoods Catawba Terrace and Sunset Park with additional resources appropriate to neighborhood needs. Sunset Park was added in FY2022.
• Voluntary compliance is a measure of what percentage of property owners bring their property back to compliance after a citation.
Voluntary Compliance
City REDI Neighborhoods
93% 86%
Target for voluntary compliance is 85%, both in the city as a whole and the REDI neighborhood.
Serving Customers
Utilities customers have new options for conducting business with the City.
• Curbside Service
• By Phone
• Online
• Bank Draft
• Drive Thru
These options encourage customer to access customer service remotely and reduce trips into the City Hall building.
Utilities—Electric Reliability
• System Average Interruption Duration Index (SAIDI) measures the system-wide average power outage duration per customer.
February 2023
Rock Hill SAIDI 114.3 minutes
• The SAIDI target for Rock Hill is less than 145.87 minutes.
• US Energy Information Administration nation-wide average, of reporting electric distribution systems, is 255 Minutes (2019).
‘REC in a Box’ Participants
• Recreation, Education and Community (REC) in a Box began in FY2019.
• COVID-19 has greatly impacted all Parks, Recreation & Tourism (PRT) programs including REC in a Box.
February 2023
265 Participants
• REC in a Box restarted programs in June 2020, after the initial COVID-19 shutdown.
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Engaging
nity Development Coordinator Corinne Sferrazza join CityCast to discuss attainable housing.
As Ms. McAdams said, Rock Hill Economic Development Cooperation and the Housing Development Corporation of Rock Hill are working to ensure the entire community has resources to comfortably live while staying true to Rock Hill’s core values. The goal is to build skills in the community, with residents, so housing financial assistance is not needed, residents will be able to afford adequate housing. Check out this and other City podcasts at https://soundcloud.com/cityofrockhill
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Growing
Private Investment
• Private Investment strategic goals are as follows:
* Support private development in the Albright/Saluda Corridor.
Planning Permits
Rock Hill event ESPN8: The Ocho and the American Cornhole League World Championships earned the Bundy Awards for an outstanding tourism development project. This awards was presented at the SC Governor’s Conference on Travel and Tourism.
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