Monthly Performance Report February 2018
Goal: Provide high quality public safety and judicial services Detective Kris Quate was recognized for his efforts by families of crime victims. Det. Quate’s work on solving their case resulted in arrests of the suspects.
Engage citizens & communicate current police initiatives & performance strategic goal
on track
70% within 5 minutes strategic goal
on track
Goal: Provide high quality public safety and judicial services
Crime Stats Violent Crimes Property Crimes
February
January
2% Reduction in Violent Crime (Five Year Average) strategic goal not on track
18 206
44 236
1% Reduction in Property Crime (Five Year Average) strategic goal not on track
Warrants
February
January
December
Received
253
247
223
Served
226
245
181
February
January
717
782
Court Cases New Disposed/Discharged Priority 1 Call Response Times Average Response Time to Priority One Calls—4.7 minutes
Fire Calls Medical Calls
742
587 February
80% 79%
Disposed/ Discharged exceed New strategic goal on track
90% Priority 1 Fire Calls within 5 minutes strategic goal not on track
90% Priority 1 Medical Calls within 5 minutes strategic goal not on track
Goal: Provide high quality public safety and judicial services
8 Residential fires
303 Commercial inspections
1,004 Children contacted about fire safety
Below 0.9 fire incidents per 1,000 strategic goal
on track
0.6 12 Month Rolling Average
Fire Incident Rate
100%
90%
inspected annually
contained to room of origin
strategic goal
strategic goal
on track
not on track
Educate over 7,000 students
Reach out to over 8,238 citizens
strategic goal
on track
strategic goal on track
Fire Incident Rate— 3.62 fire incidents per 1,000
88% Residential Fires contained to room of origin
729 Adults contacted about fire safety
4
Goal: Provide high quality public works and stormwater services
100%
398
Potholes Repaired within 2 days
Miles of streets swept
58
30
CORH Traffic signs installed
Utility cuts Repaired
100%
MS-4 Requirement clean basins
Update all City owned street signs
Pothole work orders completed in 2 days
strategic goal
on track
by 6/30/2018
strategic goal
strategic goal on track
Goal: Provide high quality parks, recreation and tourism services
Total Users
February
January
December
Parks
60,277
45,900
35,330
Recreation Centers
15,797
13,174
12,368
Provide artistic and cultural programs strategic goal
on track
Left: Art creation happening with the Emmett Scott after school kids. Right: Mayor Gettys visited the Emmett Scott after school program. 5
Goal: Provide high quality electric, water and sewer services 13.1
158.1
99.97%
min
min
customer interruption
ASAI— System was available
Less than 85.26 minutes CAIDI
99.95% ASAI
strategic goal
strategic goal
not on track
on track
CAIDI—Avg
SAIDI—Avg Interruption duration
Electric Service
Less than 162.08 minutes SAIDI strategic goal
on track
February Average
Water Flow
Raw Water
Finished Water
2018
2017
2016
17.0
16.6
15.7
MGD
MGD
MGD
16.4
15.4
14.6
MGD
MGD
MGD
Wastewater Average February daily flow of the Manchester Creek Waste Water Treatment 2018
11.0 MGD
2017
9.6 MGD
2016
12.4 MGD
Goal: Ensure exceptional customer service and proactive communication through accessible, responsive, and knowledgeable employees
296
2:39
seconds
minutes
72
Hold time
Hold less than 90 seconds
New Twitter followers
Talk time
Talk less than 2:30 minutes
strategic goal
strategic goal
not on track
not on track
6
Goal: Provide high quality economic development services
Maintain or increase Open for Business usage strategic goal on track
200 new jobs by 6/30/2018 strategic goal
87 Jobs created Open for Business
241 Permits issued
$12.7 million valuation of permits
1,227 Building inspections
Continue to collaborate with partners in the development of business parks strategic goal on track
Composites One, based in Arlington Heights, Ill., has started construction on the 10,000 SF, $10 million facility and plans to move its operations from TechPark to Legacy Park West once the new structure is complete. 7
Goal: Create a vibrant Knowledge Park area
Knowledge Park
February
Facebook Likes
18,680
4.5%
10% Increase in site traffic
Increase over June 2017
strategic goal not on track
February
Old Town Events
0
YTD 20 Old Town events a year
16
strategic goal on track
Goal: Contribute to the success of the community’s business parks Continually, businesses are exploring opportunities to bring their business to Rock Hill. Here is an update on prospective companies—companies who have Rock Hill on their short list of preferred locations.
17
$657
Active Prospects
million
Potential Investment
Support talent development/human capital strategic goal
on track
3,298 Potential New Jobs
The #GreatIoTHackathon was held Friday, February 16 at Winthrop. These high school participants were so engaged they came in for an extra training session on coding, led by Professor Steve Dannelly from Winthrop. 8
Goal: Create a vibrant Knowledge Park area
Atlas Copco Group moved their offices to the Lowenstein Building in Knowledge Park in late February.
Add at least 100 new employees to Knowledge Park annually strategic goal
on track
Source: Rock Hill Economic Development Facebook page
Goal: Support the study and development of key city corridors
$15
$600K
$27K
Galleria
Saluda
Cherry Rd See $1 million in new development
Galleria See $1 million in new development
Saluda See $1 million in new development
strategic goal
strategic goal
strategic goal
million Cherry Rd Permit Activity FY2018 YTD
not on track
not on track
9
Goal: Strengthen neighborhoods through partnerships that promote community, identity, and livability
16
0
2
Rehabilitations
YTD 15
Demolitions YTD 19
20
30
175
66%
Rehabilitations
Demolitions
strategic goal on track
strategic goal
Neighborhood meetings
Voluntary Compliance
strategic goal
strategic goal
on track
on track
on track
Neighborhood meetings
YTD 134
89% Voluntary compliance rate
The majority of open code enforcement cases are classified as a “Nuisance”. “Nuisance” violations include graffiti, overgrown grass, yard debris, and junk/derelict vehicles. 10
Goal: Offer a variety of opportunities to engage citizens, build public trust, and encourage civic pride
Engagement
February
January 10%
Website Visits
56,471
increase in social media engagement
63,793
strategic goal
on track
February
Facebook Likes
5,885
38% increase over June 2017
Goal: Cultivate partnerships that encourage a wide range of cultural, recreational, and educational opportunities for all ages
539 Therapeutic Recreation participants
Provide opportunities for special populations strategic goal
on track
The O.W.L.S. Club (Seniors) celebrated Valentine’s Day with a Calendar fashion show— with each month being exemplified. There was no report on who caught the bouquet from the June representative (right).
Add 30 O.W.L.S club members strategic goal on track
241 O.W.L.S. Club participants
Increase the number of seniors who participate in the O.W.L.S. Club strategic goal on track
11
City of Rock Hill 155 Johnston St. PO Box 11706 Rock Hill, SC 29731 www.cityofrockhill.com 12