Monthly Performance Report January 2017
Goal: Provide high quality public safety and judicial services Detective Tripp and Officer Peek presented a plaque January 30 to Kendra and Terri of the Rock Hill Krispy Kreme store for their support in 2016 of Rock Hill Police Department's “Cops on the Roof” project supporting Special Olympics. Engage citizens & communicate current initiatives strategic goal
on track
70% within 5 minutes National average— 4 minutes 35 seconds
strategic goal
on track
Goal: Provide high quality public safety and judicial services
Crime Stats
January
Violent Crimes
43
49
36
Property Crimes
273
289
245
Warrants
January
Received
209
225
162
Served
165
198
138
Court Cases New Disposed/Discharged Priority 1 Call Response Times National averages— • 43% response within 4 minutes • 93% response within 8 minutes
December November
December November
January
December
764
711
Disposed/ Discharged exceed New strategic goal
1,274
1,077 January
Fire Calls
90%
Medical Calls
90%
on track
90% Priority 1 Fire Calls within 5 minutes strategic goal on track
90% Priority 1 Medical Calls within 5 minutes strategic goal on track
Goal: Provide high quality public safety and judicial services
3 Residential fires
Below 0.9 fire incidents per 1,000 strategic goal on track
261 Commercial inspections
823 Children educated
0.7 12 Month Rolling Average
Fire Incident Rate
100%
90%
inspected annually
contained to room of origin
strategic goal
strategic goal
on track
not on track
Educate over 7,000 students
Reach out to over 8,238 citizens
strategic goal
on track
strategic goal on track
Fire Incident Rate— .90 incidents per 1,000
67% Fires contained to room of origin
689 Adults contacted about fire safety
4
Goal: Provide high quality public works and stormwater services
100%
161
Potholes Repaired within 2 days
Miles of streets swept MS-4 Requirement clean basins strategic goal
on track
20
36
CORH Traffic signs installed
Utility cuts Repaired
100% Pothole work orders completed in 2 days strategic goal
on track
Update all City owned street signs by 6/30/2018
strategic goal not on track
Goal: Provide high quality parks, recreation and tourism services
Total Users
January
Parks
45,015
24,941
81,020
Recreation Centers
14,429
48,325
15,828
December* November
Develop parameters for downtown business incentives strategic goal on track
Buildings on Caldwell and Hampton Streets are being improved with incentives related to permit fees and faรงade improvements. *December recrea on number includes Christmas parade a endance
5
Goal: Provide high quality electric, water and sewer services 59.48
150.35
99.99%
min
min
ASAI— System was available
CAIDI—Avg
SAIDI—Avg Interruption duration
customer interruption
Less than 142.16 minutes SAIDI
Less than 74.74 minutes CAIDI
Electric Service
on track
on track
on track
2017
Wastewater
Raw Water
16.7 MGD
Finished Water
15.4 MGD
The average daily flow of the Manchester Creek Waste Water Treatment Plant for January was 11.1 million gallons per day (MGD). This is a decrease from January 2016 of 12.6 MGD and increase from January 2015 of 10.5 MGD.
Average
Water Flow
strategic goal
strategic goal
strategic goal
January
99.95% ASAI
Goal: Ensure exceptional customer service and proactive communication through accessible, responsive, and knowledgeable employees
2:13
2:27
Hold time
Talk time
107 Hold less than 90 seconds strategic goal
not on track
New Twitter followers
Talk less than 2:30 mins strategic goal
on track
6
Goal: Provide high quality economic development services Maintain or increase Open for Business usage strategic goal on track
YTD
200 new jobs by 6/30/2018 strategic goal
77 Jobs created Open for Business
295 Permits issued
$42 million valuation of permits
729 Building inspections
Develop publicly and privately owned business parks strategic goal
RHEDC continues to research future spec building sites. There have been two site visits, three request for information and one letter of intent to purchase. 7
Goal: Create a vibrant Knowledge Park area
Knowledge Park
January
Facebook Likes
15,851
7.7%
10% Increase in site traffic
Increase over June 2016
strategic goal on track
January
Old Town Events
1
YTD
47
20 Old Town events a year strategic goal
Goal: Contribute to the success of the community’s business parks Continually, businesses are exploring opportunities to bring their business to Rock Hill. Here is an update on prospective companies—companies who have Rock Hill on their short list of preferred locations.
19
$469
Active Prospects
million
Potential Investment
3,446 Potential New Jobs
Attract and support residential construction in Old Town strategic goal on track
Site work is being completed at 108 Main. The project will include 89 apartment units.
8
Goal: Create a vibrant Knowledge Park area
Promote Knowledge Park as a vibrant mixed-use area
The second floor of 202 East Main street is ready for lease, offering modern office space for knowledge economy businesses.
strategic goal on track
Goal: Support the study and development of key city corridors
Permit Activity since February 2016 12 Month Rolling Total
$17.6
$28.8
$3.4
million Cherry Rd
million Galleria
million Saluda
Cherry Rd See $1 million in new development
Galleria See $1 million in new development
Saluda See $1 million in new development
strategic goal
strategic goal
strategic goal
on track
on track
on track
9
Goal: Strengthen neighborhoods through partnerships that promote community, identity, and livability
16
74%
3
1
Rehabilitations
Demolitions
Neighborhood meetings
30
175
66%
Demolitions strategic goal
Neighborhood meetings
Voluntary Compliance
on track
strategic goal
strategic goal
on track
on track
20 Rehabilitations strategic goal not on track
Voluntary compliance rate
Voluntary compliance rate— 70%
The majority of open code enforcement cases are classified as a “Nuisance” or “Exterior Structure—Minor”. “Nuisance” violations include graffiti, overgrown grass, yard debris, and junk/derelict vehicles. “Exterior Structure—Minor” are structure violations that requires minimal skill, labor or materials to rectify; as an example, peeling paint on a structure.
10
Goal: Offer a variety of opportunities to engage citizens, build public trust, and encourage civic pride
Engagement
January
December 10%
Website Visits
65,778
increase in social media engagement
59,523
strategic goal
January
Facebook Likes
3,916
on track
23% 51% increase over June 2016
Goal: Cultivate partnerships that encourage a wide range of cultural, recreational, and educational opportunities for all ages
728 Therapeutic Recreation participants
Provide opportunities for special populations strategic goal
on track
Add 30 OWLs club members strategic goal on track
126 OWLS Club participants
Offer alternative sport opportunities strategic goal on track
River Park gets an improved kayak/ canoe launch.
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City of Rock Hill 155 Johnston St. PO Box 11706 Rock Hill, SC 29731 www.cityofrockhill.com 12