Monthly Performance Report January 2018
Goal: Provide high quality public safety and judicial services
Engage the public on a regular basis strategic goal
on track
70% within 5 minutes strategic goal
on track
Ebinport Elementary School invited and Rock Hill Police Officers participated in the Lunch Buddy Program. The officers enjoyed eating lunch and visiting with the students. It has been awhile since some of our officers have had milk in a carton. To request officer participation in the Lunch Buddy Program at any Rock Hill School, school liaisons can contact the School Resource Office (SRO).
Goal: Provide high quality public safety and judicial services
Crime Stats Violent Crimes Property Crimes
January
December
2% Reduction in Violent Crime (Five Year Average) strategic goal not on track
44 236
37 294
1% Reduction in Property Crime (Five Year Average) strategic goal not on track
Warrants
January
December
November
Received
247
223
263
Served
245
181
231
Court Cases New Disposed/Discharged Priority 1 Call Response Times Average Response Time to Priority One Calls—4.7 minutes
Fire Calls Medical Calls
January
December
782
695
587
689 January
82% 82%
Disposed/ Discharged exceed New strategic goal not on track
90% Priority 1 Fire Calls within 5 minutes strategic goal not on track
90% Priority 1 Medical Calls within 5 minutes strategic goal not on track
Goal: Provide high quality public safety and judicial services
3 Residential fires
375 Commercial inspections
1,406 Children contacted about fire safety
Below 0.9 fire incidents per 1,000 strategic goal
on track
0.6 12 Month Rolling Average
Fire Incident Rate
100%
90%
inspected annually
contained to room of origin
strategic goal
strategic goal
on track
on track
Educate over 7,000 students
Reach out to over 8,238 citizens
strategic goal
on track
strategic goal on track
Fire Incident Rate— 3.62 fire incidents per 1,000
100% Residential Fires contained to room of origin
1,159 Adults contacted about fire safety
4
Goal: Provide high quality public works and stormwater services
100%
156
Potholes Repaired within 2 days
Miles of streets swept MS-4 Requirement clean basins strategic goal
on track
86
61
CORH Traffic signs installed
Utility cuts Repaired
100%
Update all City owned street signs
Pothole work orders completed in 2 days
by 6/30/2018
strategic goal
strategic goal on track
Goal: Provide high quality parks, recreation and tourism services
Total Users
January
December
November
Parks
45,900
35,330
43,121
Recreation Centers
13,174
12,368
14,493
Work w/ community partners to expand cultural, educational, & leisure opportunities strategic goal on track
The Rock Hill Parks Foundation held a donor appreciation event on January 25. The Foundation shared with donors the successes of 2017 and plans for 2018. 5
Goal: Provide high quality electric, water and sewer services 11.71
49.24
99.97%
min
min
customer interruption
ASAI— System was available
Less than 85.26 minutes CAIDI
99.95% ASAI
strategic goal
strategic goal
on track
on track
CAIDI—Avg
SAIDI—Avg Interruption duration
Electric Service
Less than 162.08 minutes SAIDI strategic goal
on track
January
Raw Water
Average
Water Flow
Finished Water
2018
2017
2016
18.7
16.7
15.4
MGD
MGD
MGD
17.9
15.4
14.4
MGD
MGD
MGD
Wastewater Average January daily flow of the Manchester Creek Waste Water Treatment 2018
10.5 MGD
2017
11.1 MGD
2016
12.6 MGD
Goal: Ensure exceptional customer service and proactive communication through accessible, responsive, and knowledgeable employees
367
2:36
seconds
minutes
182
Hold time
Hold less than 90 seconds
New Twitter followers
Talk time
Talk less than 2:30 minutes
strategic goal
strategic goal
not on track
not on track
6
Goal: Provide high quality economic development services
Maintain or increase Open for Business usage strategic goal on track
200 new jobs by 6/30/2018 strategic goal
137 Jobs created Open for Business
235 Permits issued
$8.1 million valuation of permits
PRT construction and maintenance projects in January include a new restroom building at Cherry Park & track maintenance at the BMX Track.
537 Building inspections
Evaluate infrastructure for operational use for parks & recreation needs strategic goal on track
7
Goal: Create a vibrant Knowledge Park area
Knowledge Park
January
Facebook Likes
18,603
4%
10% Increase in site traffic
Increase over June 2017
strategic goal not on track
January
Old Town Events
YTD
1
16
20 Old Town events a year strategic goal on track
Goal: Contribute to the success of the community’s business parks Continually, businesses are exploring opportunities to bring their business to Rock Hill. Here is an update on prospective companies—companies who have Rock Hill on their short list of preferred locations.
The Old Town Ice Rink was still going strong into the new year. Balance, and help from friends, is the key.
17
$657
Active Prospects
million
Potential Investment
3,298 Potential New Jobs
Manage and support Old Town Events strategic goal
on track
8
Goal: Create a vibrant Knowledge Park area
Add at least 100 new employees to Knowledge Park annually strategic goal
on track
The Lowenstein building on White Street was toured by Council after their retreat on January 23. Final preparations were being made for commercial tenants to begin moving in.
Goal: Support the
$15
$600K
$27K
Galleria
Saluda
Cherry Rd See $1 million in new development
Galleria See $1 million in new development
Saluda See $1 million in new development
strategic goal
strategic goal
strategic goal
million Cherry Rd Permit Activity FY2018 YTD
not on track
not on track
9
Goal: Strengthen neighborhoods through partnerships that promote community, identity, and livability
21
2
2
Rehabilitations
YTD 15
Demolitions YTD 17
20
30
175
66%
Rehabilitations
Demolitions
strategic goal on track
strategic goal
Neighborhood meetings
Voluntary Compliance
strategic goal
strategic goal
on track
on track
on track
Neighborhood meetings
YTD 118
79% Voluntary compliance rate
The majority of open code enforcement cases are classified as a “Nuisance”. “Nuisance” violations include graffiti, overgrown grass, yard debris, and junk/derelict vehicles. 10
Goal: Offer a variety of opportunities to engage citizens, build public trust, and encourage civic pride
Engagement
January
December 10%
Website Visits
63,793
increase in social media engagement
55,591
strategic goal
on track
January
Facebook Likes
5,806
36% increase over June 2017
Goal: Cultivate partnerships that encourage a wide range of cultural, recreational, and educational opportunities for all ages
583 Therapeutic Recreation participants
Provide opportunities for special populations strategic goal
on track
Add 30 OWLs club members strategic goal on track
138 OWLS Club participants
Provide artistic and cultural programs that are co-sponsored by City partners
The Rock Hill Tennis Center and the 2017 Rock and Roll Tennis Classic received recognition from the United States Tennis Association (USTA) as the Favorite Wheelchair Tennis Tournament in 2017.
strategic goal
on track
11
City of Rock Hill 155 Johnston St. PO Box 11706 Rock Hill, SC 29731 www.cityofrockhill.com 12