July Monthly Performance Report

Page 1

Goal: Provide high quality public safety and judicial services Officers from the Rock Hill Police Department and York County Sheriff’s Office met with hundreds of community residents at the “Unity in the Community” event July 19.

70% within 5 minutes strategic goal

on track

Engage the public regularly strategic goal

on track

National average— 4 minutes 35 seconds


Goal: Provide high quality public safety and judicial services July

June

May

Violent Crimes

39

54

35

Property Crimes

202

244

249

July

June

May

Received

105

109

95

Served

40

52

51

July

June

849

955

New

Disposed/ Discharged exceed New strategic goal

Disposed/Discharged

1,235

1,306 July

National averages— • 43% response within 4 minutes • 93% response within 8 minutes

Fire Calls Medical Calls

89.4% 89%

on track

90% Priority 1 Fire Calls within 5 minutes strategic goal not on track

90% Priority 1 Medical Calls within 5 minutes strategic goal not on track


Goal: Provide high quality public safety and judicial services

5 Residential fires

322 Commercial inspections

1,384 Children educated

Below 0.9 fire incidents per 1,000 strategic goal not on track

1.16 12 Month Rolling Average

Fire Incident Rate

100%

90%

inspected annually

contained to room of origin

strategic goal

strategic goal

on track

not on track

Educate over 7,000 students

Reach out to over 8,238 citizens

strategic goal

on track

strategic goal on track

Fire Incident Rate— .90 incidents per 1,000

40% Fires contained to room of origin

1,796 Adults contacted about fire safety 4


Goal: Provide high quality public works and stormwater services

87

185

Potholes Repaired 91% within 36 hours

Miles of streets swept MS-4 Requirement— clean basins strategic goal

on track

38

31

CORH Traffic signs installed

Utility cuts Repaired

90%

Update all City owned street signs

Work orders completed in 36 hours strategic goal

strategic goal

on track

not on track

Goal: Provide high quality parks, recreation and tourism services July

June

Parks

73,218

77,024

Recreation Centers

22,505

23,137

Increase the number of sanctioned youth at the BMX Supercross Track Strategic goal

BMX Camp 2016 participants

on track

5


Goal: Provide high quality electric, water and sewer services

99.96%

115.35

18.36

min

min

CAIDI—Avg

SAIDI—Avg

customer interruption

Interruption duration Less than 142.16 minutes SAIDI strategic goal

on track

25.2 MGD

ASAI— System was available

WWTP Average flow

Less than 74.74 minutes CAIDI

99.95% ASAI

strategic goal

strategic goal

not on track

on track

July

Raw Water

26.8 MGD

Finished Water

25.2 MGD

Water filter plant average daily flows are similar to that of June 2015 —24.3 MGD raw and 22.6 MGD finished.

Goal: Ensure exceptional customer service and proactive communication through accessible, responsive, and knowledgeable employees

4:49

2:17

Hold time

Talk time Hold less than 90 seconds strategic goal

not on track

Talk less than 2:30 mins strategic goal

on track

629

107

Service requests

New Twitter followers

10% Increase service requests strategic goal on track

6


Goal: Provide high quality economic development services

Maintain or increase Open for Business usage strategic goal on track

200 new jobs by 6/30/2018 strategic goal on track

97 Jobs created Open for Business

291 Permits issued

$14 million Valuation of permits

1,626 Building inspections

Technology Incubator client Lithium Ion Power, LLC Sustainability proposal was accepted into the SC for talent development Launch program which strategic goal offers resources, networks, on track mentoring, and investment funds for eligible companies. Lithium Ion Power is developing scalable industrial nanopower technology to increase the performance of lithium ion batteries, such as those found in electronic devices and automobiles. 7


Goal: Create a vibrant Knowledge Park area July

Facebook Likes

15,220

34%

10% Increase in site traffic

increase over July 2015

strategic goal on track

July

Old Town Events

12

20 Old Town events a year strategic goal on track

Goal: Contribute to the success of the community’s business parks Continually, businesses are exploring opportunities to bring their business to Rock Hill. Here is an update on prospective companies—companies who have Rock Hill on their short list of preferred locations:

15

$114

Active Prospects

Potential investment

Fine grading has been completed on a new 49,000 square foot Spec. Building ll in partnership with RHEDC. Building is expected to be completed by end of 2016.

million

657 Potential new jobs

Encourage development of spec buildings strategic goal

on track

8


Goal: Provide for a coordinated transportation system that supports the City’s growth goals

Repair City roads strategic goal on track

General paving was finished on Rosewell Drive in July. Constitution Round has 80% of curb and 95% of water pipe and sewer installed.

Goal: Support the study and development of key city corridors

Permit Activity since August 2015

$8.8

$22.2

$237

million Cherry Rd

million Galleria

thousand Saluda

Cherry Rd See $1 million in new development

Galleria See $1 million in new development

Saluda See $1 million in new development

strategic goal

strategic goal

strategic goal

on track

not on track

12 Month Rolling Average

on track

9


Goal: Strengthen neighborhoods through partnerships that promote community, identity, and livability

2

1

Rehabilitations

Demolition

20 Rehabilitations

30 Demolitions

strategic goal

strategic goal

not on track

not on track

12 Neighborhood meetings

89% Voluntary compliance rate

Neighborhood meetings

66% Voluntary Compliance

strategic goal

strategic goal

on track

on track

175

Voluntary compliance rate— 70%

The majority of open code enforcement cases are classified as a “Nuisance” or “Exterior Structure—Minor”. “Nuisance” violations include graffiti, overgrown grass, yard debris, and junk/derelict vehicles. “Exterior Structure—Minor” are structure violations that requires minimal skill, labor or materials to rectify; as an example, peeling paint on a structure.

10


Goal: Offer a variety of opportunities to engage citizens, build public trust, and encourage civic pride July

June 10%

Website Visits

67,275

increase in social media engagement

72,968

strategic goal

July

Facebook Likes

3,279

on track

3% 51% increase over June 2016

Goal: Cultivate partnerships that encourage a wide range of cultural, recreational, and educational opportunities for all ages

502 Therapeutic Recreation participants

Provide opportunities for special populations strategic goal

on track

Add 30 OWLs club members strategic goal on track

On July 26, 30 Carolina Brotherhood benefit riders rode through Rock Hill. The ride, which started in Columbia and ended in Raleigh supports families of emergency responders lost in the line of duty in the Carolinas.

199 OWLS Club participants

Investigate opportunities for partnerships to address significant social issues strategic goal on track

11


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