Monthly Performance Report July 2017
Goal: Provide high quality public safety and judicial services
Improve community’s perception of safety
Rock Hill police officers put in long hours to keep participants and spectators safe at the 2017 BMX World Championships.
strategic goal
on track
70% within 5 minutes strategic goal
on track
Goal: Provide high quality public safety and judicial services
Crime Stats
July
June
May
Violent Crimes
45
39
21
Property Crimes
331
278
247
Warrants
July
June
May
Received
239
193
203
Served
215
212
211
Court Cases
July
June
New
784
717
Disposed/Discharged
Average Response Time to Priority One
Disposed/ Discharged exceed New strategic goal
1,255
1,221
Priority 1 Call Response Times
July
Fire Calls
86%
Medical Calls
86%
on track
90% Priority 1 Fire Calls within 5 minutes strategic goal not on track
90% Priority 1 Medical Calls within 5 minutes strategic goal not on track
Goal: Provide high quality public safety and judicial services
2
Residential fires
364
Commercial inspections
2,432 Children educated
Below 0.9 fire incidents per 1,000 strategic goal on track
0.5
12 Month Rolling Average
Fire Incident Rate
100%
90%
inspected annually
contained to room of origin
strategic goal
strategic goal
on track
not on track
Educate over 7,000 students
Reach out to over 8,238 citizens
strategic goal
on track
strategic goal on track
Fire Incident Rate— 3.62 fire incidents per
0%
Fires contained to room of origin
898 Adults contacted about fire safety
4
Goal: Provide high quality public works and stormwater services
100%
390
15
Potholes Repaired within 2 days
Miles of streets swept
CORH Traffic signs installed 100%
MS-4 Requirement clean basins on track
Utility cuts Repaired
Update all City owned street signs
Pothole work orders completed in 2 days
strategic goal
19
by 6/30/2018
strategic goal
strategic goal on track
not on track
Goal: Provide high quality parks, recreation and tourism services
Total Users
July
June
May
Parks
55,431
78,676
102,597
Recreation Centers
25,063
23,033
17,055
Host a major sports event in Rock Hill strategic goal
ď ? Photo credit: Craig Dutton.
The BMX track during the UCI BMX World Championships held July 25—30, 2017. The Championships attracted 3,700 BMX cyclist from 48 countries and thousands of fans to Rock Hill, July 25-30, 2017. 5
Goal: Provide high quality electric, water and sewer services 46.22
customer interruption
ASAI— System was available
Less than 85.26 minutes CAIDI
99.95% ASAI
strategic goal
strategic goal
min
CAIDI—Avg
SAIDI—Avg Interruption duration
Electric Service
Less than 162.08 minutes SAIDI strategic goal
2017 Raw Water
Average
Water Flow
Finished Water
on track
not on track
on track
July
99.9%
189.81
min
Wastewater
23.7
The average daily flow of the Manchester Creek Waste Water Treatment Plant for July was 9.5 million gallons per day (MGD). This is an increase from July 2016 daily flow which was 9.2 MGD and increase from July 2015 daily flow which was of 9.0 MGD.
MGD
22.7 MGD
Goal: Ensure exceptional customer service and proactive communication through accessible, responsive, and knowledgeable employees
2:24
244
seconds
minutes
88
Hold time
Hold less than 90 seconds strategic goal
not on track
New Twitter followers
Talk time
Talk less than 2:30 minutes strategic goal
on track
6
Goal: Provide high quality economic development services Open for Business Customers 900
805
800
735
718
751 677
700 600 500
Maintain or increase Open for Business usage
400 300
222
200
strategic goal
117
on track
YTD
100 0 2011-2012
200 new jobs by 6/30/2018 strategic goal
2012-2013
2013-2014
120
Jobs created Open for Business
2014-2015
306
Permits issued
2015-2016
2016-2017
2017-2018 YTD
$21
million valuation of permits
621
Building inspections
On the track at the UCI BMX
World Championships, held July 25—30, 2017. The estimated direct economic impact of the Championships on Rock Hill was $19.2 million. Host a major sports event in Rock Hill strategic goal
Photo credit: Craig Dutton. 7
Goal: Create a vibrant Knowledge Park area
Knowledge Park
July
Facebook Likes
18,844 July
Old Town Events
3
5.4%
10% Increase in site traffic
Increase over June 2017
strategic goal
YTD
3
20 Old Town events a year strategic goal
Goal: Contribute to the success of the community’s business parks Continually, businesses are exploring opportunities to bring their business to Rock Hill. Here is an update on prospective companies—companies who have Rock Hill on their short list of preferred locations.
18
Active Prospects
$342 million
Potential Investment
1,967
Potential New Jobs
Encourage the development of spec buildings strategic goal on track
Riverwalk spec building is under construction.
8
Goal: Create a vibrant Knowledge Park area
Seven single-family homes are planned for a 1.29 acres site at 507 East Main Street. Property is under contract to CityView Builders and Services. Construction should start in Fall 2017.
Attract and support residential construction in Old Town strategic goal on track
Goal: Support the study and development of key city corridors
$15.4
$2.9
million Galleria
million Saluda
Cherry Rd See $1 million in new development
Galleria See $1 million in new development
Saluda See $1 million in new development
strategic goal
strategic goal
$20.3
Permit Activity since August 2016 12 Month Rolling Total
million Cherry Rd
strategic goal
9
Goal: Strengthen neighborhoods through partnerships that promote community, identity, and livability
6
4
15
80%
Voluntary compliance rate
Rehabilitations
Demolitions
Neighborhood meetings
20
30
175
66%
Neighborhood meetings
Voluntary Compliance
strategic goal
strategic goal
on track
on track
Rehabilitations strategic goal not on track
Demolitions strategic goal on track
The majority of open code enforcement cases are classified as a “Nuisance”. “Nuisance” violations include graffiti, overgrown grass, yard debris, and junk/derelict vehicles. 10
Goal: Offer a variety of opportunities to engage citizens, build public trust, and encourage civic pride
Engagement
July
June
101,798
77,473
10%
Website Visits
increase in social media engagement strategic goal
July
Facebook Likes
on track
5.4%
4,702
increase over June 2017
Goal: Cultivate partnerships that encourage a wide range of cultural, recreational, and educational opportunities for all ages
381
Therapeutic Recreation participants
Provide opportunities for special populations strategic goal
on track
Add 30 OWLs club members strategic goal on track
182
OWLS Club participants
Develop opportunities for all residents strategic goal
Summer Camps were going strong in July for PRT. “Discovery Quest at Fewell Park” (top left) got a visit from RHFD and at Emmitt Scott Recreation Center, campers got outside and got “nerdy” at the “Crave Fun in the Summer Sun” camp. 11
City of Rock Hill 155 Johnston St. PO Box 11706 Rock Hill, SC 29731 www.cityofrockhill.com 12