July 2018 Monthly Performance Report The City of Rock Hill has developed a service strategy with three main initiatives. Serving embodies our commitment to the community. The City provides a number of important core services— services that promote a livable and safe community. We provide innovative and efficient service solutions for our customers. Engaging represents our responsibility to actively communicate and connect with our residents. Placing an emphasis on public trust, inclusivity, and empowerment we are focused on moving Rock Hill from a successful to a significant city. Growing encompasses our pledge to work together to encourage balanced growth in our community. Individual success and a vibrant, sustainable local economy are vital to our shared prosperity. This report provides monthly performance data on the City’s ongoing key metrics. This is intended to give a monthly overview of progress that has been made on the City’s strategic goals. For more detailed information on the Strategic Plan and other performance information, please see reports and dashboards at www.cityofrockhill.com/transparency.
Serving Average Public Safety Response Time (in minutes) Police Fire
02:53 06:33
We target Police and Fire to be under 4.7 minute average response time.
Response times are measured so that the data is comparable to other jurisdictions.
Violent and Property Crime July 2016 to July 2018
Violent and property crimes trending down over the five-year average.
State-wide challenge of scheduling new recruits to attend the State-run Criminal Justice Academy.
Serving
Resource Education & Development Initiative (REDI) targets a specific neighborhood, Catawba Terrace, with additional resources appropriate to that neighborhood’s needs.
Voluntary compliance is a measure of what percentage of property owners bring their property back to compliance after a citation.
Target for voluntary compliance is 75%, both in the city as a whole and the REDI neighborhood.
Voluntary Compliance
Utilities Call Center—Wait Time Average Wait Time (in seconds) Formula Cell
700
Wait and Hold Time in seconds, July 2016 to July 2018
600
City
REDI Neighborhood
81%
54%
Utilities are in the process of updating to new meters.
Hold times have been above the target range for 24 of the last 25 months.
Customers have experienced longer hold times due to the following:
500 400 300
▪Questions related to the meter installations.
200
Utilities—Electric Reliability
2
System Average InterrupJuly 2018 SAIDI tion Duration Index 114.21 Minutes (SAIDI) measures the system-wide average power outage duration per customer. The SAIDI target is less than 160.18 minutes. Crews are mobilized to lessen the duration of issues and equipment automation is deployed to minimize the impact of events.
July
M ay
June
April
Januar y
Februa ry
Nov e mbe r
De ce m ber
Se pte mbe r
O ctob er
July
August
M ay
June
April
M arch
Februa ry
Januar y
Nov e mbe r
De ce m ber
O ctob er
Se pte mbe r
August
0
July
100
M arch
Average Wait Time Target
▪More complex calls from customers. ▪A surge in calls due to the weather in July.
‘REC in a Box’ Participants
Recreation, Education and Community (REC) in a Box is a new program for FY2019.
A baseline of July 2018 number of 875 Participants events is established to create a future target.
Parks, Recreation & Tourism (PRT) will bring the fun to residents.
Engaging Old Town Events
12
July 2016 to July 2018
10
Rock Hill sponsors and supports Old Town and sports tourism events throughout the city.
8
6
Over the last 12 months, there have been 28 “Only in Old Town”, City-sponsored events.
4
Target
2
Target is two events each month
0 July August September October November December January February March April May June July August September October November December January February March April May June July
Outreach 120,000
Public Information CRH Website Visits
100,000 80,000 60,000
40,000
Old Town Rock Hill, SC Facebook Likes
20,000 0
ly u J
ts u gu A
r e b m e t p e S
r e b o ct O
re b m e v o N
r e b m e ce D
yr au an J
y ar u r b Fe
h rca M
ilr p A
ya M
e n Ju
ly u J
ts u gu A
r e b m e t p e S
r e b o ct O
re b m e v o N
r e b m e ce D
yr au an J
y ar u r b Fe
h rca M
ilr p A
ya M
e n Ju
ly u J
2016 2016 2016 2016 2016 2016 2017 20 17 2017 2017 2017 2017 2017 2017 2017 2017 2017 2017 2018 2018 2018 2018 2018 2018 2018
Therapeutic Recreation Program Participants July—512 participants
Outreach efforts are measured in part with a count of website visits and Only in Old Town Facebook likes. We tailor our message to offer web content that translates into a format that will best reach the community. PRT targets programs for special populations providing meaningful experiences through leisure activities for children and adults who are disabled.
Target—Increase by 5% each year (on track) 3
Growing
Plan Review Time
Knowledge Park
Initial Review, July 2018 Average Number of Days
The Knowledge Park Initiative is an economic development strategy for bringing jobs, businesses, residents and activities to the center of Rock Hill.
A public engagement effort resulted in the Knowledge Park Action Plan (details at knowledgeparkrocks.com)
The majority of strategic goals for Knowledge Park are project based and long-term.
Curb and gutter work on the Bleachery site, July 2018
12 10 8 6 4 2 0
Target
Civil Construction Plans
Non-Residential Building Plans
Strategic goal to deliver City services that enhance safety and efficiency for the business community.
Plan review time for new commercial buildings and civil constructions target is less than seven business days.
For more details, see the Development Activity Report compiled by Planning at cityofrockhill.com/ departments/planning-and-development
Private Investment in Corridors
Strategic goals are as follows: ▪ Support private development in the Albright/Saluda Corridor.
4
▪ Identify and study the next key Corridor (tentatively, South Anderson). Target is $1 million in new investment in each corridor annually.