Monthly Performance Report July 2016
Goal: Provide high quality public safety and judicial services Officers from the Rock Hill Police Department and York County Sheriff’s Office met with hundreds of community residents at the “Unity in the Community” event July 19.
70% within 5 minutes strategic goal
on track
Engage the public regularly strategic goal
on track
National average— 4 minutes 35 seconds
Goal: Provide high quality public safety and judicial services July
June
May
Violent Crimes
39
54
35
Property Crimes
202
244
249
July
June
May
Received
105
109
95
Served
40
52
51
July
June
849
955
New
Disposed/ Discharged exceed New strategic goal
Disposed/Discharged
1,235
1,306 July
National averages— • 43% response within 4 minutes • 93% response within 8 minutes
Fire Calls Medical Calls
89.4% 89%
on track
90% Priority 1 Fire Calls within 5 minutes strategic goal not on track
90% Priority 1 Medical Calls within 5 minutes strategic goal not on track
Goal: Provide high quality public safety and judicial services
5 Residential fires
322 Commercial inspections
1,384 Children educated
Below 0.9 fire incidents per 1,000 strategic goal not on track
1.16 12 Month Rolling Average
Fire Incident Rate
100%
90%
inspected annually
contained to room of origin
strategic goal
strategic goal
on track
not on track
Educate over 7,000 students
Reach out to over 8,238 citizens
strategic goal
on track
strategic goal on track
Fire Incident Rate— .90 incidents per 1,000
40% Fires contained to room of origin
1,796 Adults contacted about fire safety 4
Goal: Provide high quality public works and stormwater services
87
185
Potholes Repaired 91% within 36 hours
Miles of streets swept MS-4 Requirement— clean basins strategic goal
on track
38
31
CORH Traffic signs installed
Utility cuts Repaired
90%
Update all City owned street signs
Work orders completed in 36 hours strategic goal
strategic goal
on track
not on track
Goal: Provide high quality parks, recreation and tourism services July
June
Parks
73,218
77,024
Recreation Centers
22,505
23,137
Increase the number of sanctioned youth at the BMX Supercross Track Strategic goal
BMX Camp 2016 participants
on track
5
Goal: Provide high quality electric, water and sewer services
99.96%
115.35
18.36
min
min
CAIDI—Avg
SAIDI—Avg
customer interruption
Interruption duration Less than 142.16 minutes SAIDI strategic goal
on track
25.2 MGD
ASAI— System was available
WWTP Average flow
Less than 74.74 minutes CAIDI
99.95% ASAI
strategic goal
strategic goal
not on track
on track
July
Raw Water
26.8 MGD
Finished Water
25.2 MGD
Water filter plant average daily flows are similar to that of June 2015 —24.3 MGD raw and 22.6 MGD finished.
Goal: Ensure exceptional customer service and proactive communication through accessible, responsive, and knowledgeable employees
4:49
2:17
Hold time
Talk time Hold less than 90 seconds strategic goal
not on track
Talk less than 2:30 mins strategic goal
on track
629
107
Service requests
New Twitter followers
10% Increase service requests strategic goal on track
6
Goal: Provide high quality economic development services
Maintain or increase Open for Business usage strategic goal on track
200 new jobs by 6/30/2018 strategic goal on track
97 Jobs created Open for Business
291 Permits issued
$14 million Valuation of permits
1,626 Building inspections
Technology Incubator client Lithium Ion Power, LLC Sustainability proposal was accepted into the SC for talent development Launch program which strategic goal offers resources, networks, on track mentoring, and investment funds for eligible companies. Lithium Ion Power is developing scalable industrial nanopower technology to increase the performance of lithium ion batteries, such as those found in electronic devices and automobiles. 7
Goal: Create a vibrant Knowledge Park area July
Facebook Likes
15,220
34%
10% Increase in site traffic
increase over July 2015
strategic goal on track
July
Old Town Events
12
20 Old Town events a year strategic goal on track
Goal: Contribute to the success of the community’s business parks Continually, businesses are exploring opportunities to bring their business to Rock Hill. Here is an update on prospective companies—companies who have Rock Hill on their short list of preferred locations:
15
$114
Active Prospects
Potential investment
Fine grading has been completed on a new 49,000 square foot Spec. Building ll in partnership with RHEDC. Building is expected to be completed by end of 2016.
million
657 Potential new jobs
Encourage development of spec buildings strategic goal
on track
8
Goal: Provide for a coordinated transportation system that supports the City’s growth goals
Repair City roads strategic goal on track
General paving was finished on Rosewell Drive in July. Constitution Round has 80% of curb and 95% of water pipe and sewer installed.
Goal: Support the study and development of key city corridors
Permit Activity since August 2015
$8.8
$22.2
$237
million Cherry Rd
million Galleria
thousand Saluda
Cherry Rd See $1 million in new development
Galleria See $1 million in new development
Saluda See $1 million in new development
strategic goal
strategic goal
strategic goal
on track
not on track
12 Month Rolling Average
on track
9
Goal: Strengthen neighborhoods through partnerships that promote community, identity, and livability
2
1
Rehabilitations
Demolition
20 Rehabilitations
30 Demolitions
strategic goal
strategic goal
not on track
not on track
12 Neighborhood meetings
89% Voluntary compliance rate
Neighborhood meetings
66% Voluntary Compliance
strategic goal
strategic goal
on track
on track
175
Voluntary compliance rate— 70%
The majority of open code enforcement cases are classified as a “Nuisance” or “Exterior Structure—Minor”. “Nuisance” violations include graffiti, overgrown grass, yard debris, and junk/derelict vehicles. “Exterior Structure—Minor” are structure violations that requires minimal skill, labor or materials to rectify; as an example, peeling paint on a structure.
10
Goal: Offer a variety of opportunities to engage citizens, build public trust, and encourage civic pride July
June 10%
Website Visits
67,275
increase in social media engagement
72,968
strategic goal
July
Facebook Likes
3,279
on track
3% 51% increase over June 2016
Goal: Cultivate partnerships that encourage a wide range of cultural, recreational, and educational opportunities for all ages
502 Therapeutic Recreation participants
Provide opportunities for special populations strategic goal
on track
Add 30 OWLs club members strategic goal on track
On July 26, 30 Carolina Brotherhood benefit riders rode through Rock Hill. The ride, which started in Columbia and ended in Raleigh supports families of emergency responders lost in the line of duty in the Carolinas.
199 OWLS Club participants
Investigate opportunities for partnerships to address significant social issues strategic goal on track
11
City of Rock Hill 155 Johnston St. PO Box 11706 Rock Hill, SC 29731 www.cityofrockhill.com 12