Monthly Performance Report June 2017
Goal: Provide high quality public safety and judicial services 2017 Rock Hill Police Department Safety Patrol Trip loaded up on June 5 for their two day trip to Great Wolf Lodge. Officers and staff are looking forward to a fun trip with the students. Engage citizens & communicate current initiatives strategic goal
on track
70% within 5 minutes National average— 4 minutes 35 seconds
strategic goal
on track
Goal: Provide high quality public safety and judicial services
Crime Stats
June
May
April
Violent Crimes
39
21
41
Property Crimes
278
247
269
Warrants
June
May
April
Received
193
203
188
Served
212
211
192
Court Cases
June
May
New
717
739
Disposed/Discharged
National averages— • 43% response within 4 minutes • 93% response within 8 minutes
Disposed/ Discharged exceed New strategic goal
1,221
1,156
Priority 1 Call Response Times
June
Fire Calls
87%
Medical Calls
87%
on track
90% Priority 1 Fire Calls within 5 minutes strategic goal not on track
90% Priority 1 Medical Calls within 5 minutes strategic goal not on track
Goal: Provide high quality public safety and judicial services
1 Residential fires
Below 0.9 fire incidents per 1,000 strategic goal on track
578 Commercial inspections
2,222 Children educated
0.6 12 Month Rolling Average
Fire Incident Rate
100%
90%
inspected annually
contained to room of origin
strategic goal
strategic goal
on track
not on track
Educate over 7,000 students
Reach out to over 8,238 citizens
strategic goal
on track
strategic goal on track
Fire Incident Rate— .90 incidents per 1,000
0% Fires contained to room of origin
1,401 Adults contacted about fire safety
4
Goal: Provide high quality public works and stormwater services
100%
305
Potholes Repaired within 2 days
Miles of streets swept MS-4 Requirement clean basins strategic goal
on track
65
21
CORH Traffic signs installed
Utility cuts Repaired
100%
Update all City owned street signs
Pothole work orders completed in 2 days
by 6/30/2018
strategic goal
strategic goal on track
not on track
Goal: Provide high quality parks, recreation and tourism services
Total Users
June
May
April
Parks
78,676
102,597
109,898
Recreation Centers
23,033
17,055
21,501
The 2017 Masters Track National Championships was held at the Giordana Velodrome June 27 – July 2; approximately Provide opportunity for 300 riders raced special populations in this event; to participate some riders were in cycling strategic goal over 80 years old. on track
5
Goal: Provide high quality electric, water and sewer services 4.56
105.62
99.99%
min
min
customer interruption
ASAI— System was available
Less than 74.74 minutes CAIDI
99.95% ASAI
strategic goal
strategic goal
not on track
on track
CAIDI—Avg
SAIDI—Avg Interruption duration
Electric Service
Less than 142.16 minutes SAIDI strategic goal
on track
June
2017
Wastewater
Raw Water
22.6
Finished Water
21.4
The average daily flow of the Manchester Creek Waste Water Treatment Plant for June was 9.7 million gallons per day (MGD). This is a decrease from May 2016 of 10.2 MGD and increase from May 2015 of 9.4 MGD.
Average
Water Flow
MGD
MGD
Goal: Ensure exceptional customer service and proactive communication through accessible, responsive, and knowledgeable employees
160
2:26
seconds
minutes
77
Hold time
Hold less than 90 seconds strategic goal
not on track
New Twitter followers
Talk time
Talk less than 2:30 minutes strategic goal
on track
6
Goal: Provide high quality economic development services
Maintain or increase Open for Business usage strategic goal on track
200 new jobs by 6/30/2018 strategic goal
191 Jobs created Open for Business
331 Permits issued
$40 million valuation of permits
571 Building inspections
Upfitting tenant spaces at the former Lowenstein Building continues at University Center; the first tenants will begin occupying the building this fall.
Continue development of the Bleachery site strategic goal
7
Goal: Create a vibrant Knowledge Park area
Knowledge Park
June
Facebook Likes
17,882
*Merged Only In Old Town and Famer’s Market Facebook pages in February 2017
Old Town Events
June
4
21.5%*
10% Increase in site traffic
Increase over June 2016
strategic goal
YTD
57
20 Old Town events a year strategic goal
Goal: Continue development of the Bleachery site
Complete development of public infrastructure on the Bleachery site strategic goal on track
Road project on Stewart Ave. 8
Goal: Create a vibrant Knowledge Park area Huey Lewis and the News preformed in the Old Town Amphitheater on June 14.
Manage and Support Old Town Events strategic goal
Goal: Support the study and development of key city corridors
Permit Activity since July 2016 12 Month Rolling Total
$20.4
$15.6
$2.9
million Cherry Rd
million Galleria
million Saluda
Cherry Rd See $1 million in new development
Galleria See $1 million in new development
Saluda See $1 million in new development
strategic goal
strategic goal
strategic goal
9
Goal: Strengthen neighborhoods through partnerships that promote community, identity, and livability
13
80%
1
7
Rehabilitations
Demolitions
Neighborhood meetings
30
175
66%
Demolitions
Neighborhood meetings
Voluntary Compliance
strategic goal
strategic goal
on track
on track
20 Rehabilitations strategic goal not on track
strategic goal
Voluntary compliance rate
Voluntary compliance rate— 70%
The majority of open code enforcement cases are classified as a “Nuisance” or “Exterior Structure—Minor”. “Nuisance” violations include graffiti, overgrown grass, yard debris, and junk/derelict vehicles. “Exterior Structure—Minor” are structure violations that requires minimal skill, labor or materials to rectify; as an example, peeling paint on a structure. 10
Goal: Offer a variety of opportunities to engage citizens, build public trust, and encourage civic pride
Engagement
June
May
77,473
74,390
10%
Website Visits
increase in social media engagement
June
Facebook Likes
4,273
strategic goal
on track
35% 51% increase over June 2016
Goal: Cultivate partnerships that encourage a wide range of cultural, recreational, and educational opportunities for all ages
704 Therapeutic Recreation participants
Provide opportunities for special populations strategic goal
Add 30 OWLs club members strategic goal
175 OWLS Club participants
on track
Work with community partners to develop social opportunities strategic goal on track
The first session of Camp Arc, a camp for youth and adults with intellectual disabilities, was held in June. 11
City of Rock Hill 155 Johnston St. PO Box 11706 Rock Hill, SC 29731 www.cityofrockhill.com 12