Monthly Performance Report March 2017
Goal: Provide high quality public safety and judicial services
Rock Hill Police Department held Coffee with a Cop from 8 to 10 am, March 11, at the Saluda Street and Heckle Boulevard Burger King.
National average— 4 minutes 35 seconds
70% within 5 minutes strategic goal
on track
Engage citizens & communicate current initiatives strategic goal
on track
Goal: Provide high quality public safety and judicial services
Crime Stats
March
February
January
Violent Crimes
43
37
43
Property Crimes
251
261
273
Warrants
March
February
January
Received
204
212
209
Served
227
220
165
Court Cases
March
February
New
827
795
Disposed/Discharged
National averages— 43% response within 4 minutes 93% response within 8 minutes
Disposed/ Discharged exceed New strategic goal
1,213
1,236
Priority 1 Call Response Times
March
Fire Calls
93%
Medical Calls
93%
on track
90% Priority 1 Fire Calls within 5 minutes strategic goal on track
90% Priority 1 Medical Calls within 5 minutes strategic goal on track
Goal: Provide high quality public safety and judicial services Priority 1 Calls by Type July 2015 to March 2017 350
320 300 302 250
200
150 Priority 1 Calls "FIRE" Priority 1 Calls "MEDICAL" 100
50
0
2
Residential fires
359
Commercial inspections
2,075 Children educated
Below 0.9 fire incidents per 1,000 strategic goal on track
0.57
12 Month Rolling Average
Fire Incident Rate
100%
90%
inspected annually
contained to room of origin
strategic goal
strategic goal
on track
not on track
Educate over 7,000 students
Reach out to over 8,238 citizens
strategic goal
on track
strategic goal on track
Fire Incident Rate— .90 incidents per 1,000
50%
Fires contained to room of origin
1,331 Adults contacted about fire safety
4
Goal: Provide high quality public works and stormwater services
100%
242
33
Potholes Repaired within 2 days
Miles of streets swept MS-4 Requirement clean basins strategic goal
on track
29
CORH Traffic signs installed 100%
Utility cuts Repaired
Update all City owned street signs
Pothole work orders completed in 2 days
by 6/30/2018
strategic goal
strategic goal
not on track
on track
Goal: Provide high quality parks, recreation and tourism services
Total Users
March
February
January
Parks
92,816
56,241
45,015
Recreation Centers
21,659
15,617
14,429
Increase the percentage of residents who rate City parks as excellent/ good strategic goal on track
The Carolina Nationals BMX races, held March 31 to April 2, set a record for number of motos (heats) held in one day. 5
Goal: Provide high quality electric, water and sewer services 14.38
CAIDI—Avg
Interruption duration
customer interruption
Less than 142.16 minutes SAIDI
Less than 74.74 minutes CAIDI
Electric Service
99.95% ASAI strategic goal
strategic goal
strategic goal
on track
on track
on track
2017
Wastewater
Raw Water
17.0 MGD
Finished Water
15.6 MGD
The average daily flow of the Manchester Creek Waste Water Treatment Plant for March was 9.9 million gallons per day (MGD). This is a decrease from March 2016 of 10.6 MGD and increase from March 2015 of 10.7 MGD.
Average
Water Flow
ASAI— System was available
min
SAIDI—Avg
March
99.97%
75.14
min
Goal: Ensure exceptional customer service and proactive communication through accessible, responsive, and knowledgeable employees
2:27
79
seconds
minutes
53
Hold time
Hold less than 90 seconds strategic goal
on track
New Twitter followers
Talk time
Talk less than 2:30 minutes strategic goal
on track
6
Goal: Provide high quality economic development services
Open for Business Customers 800
718
735
751 677
700 600
530
500
Maintain or increase Open for Business usage
400 300
200
YTD
strategic goal on track
100 0 2012-2013
200 new jobs by 6/30/2018 strategic goal
ď ?
2013-2014
281
Jobs created Open for Business
2014-2015
382
Permits issued
2015-2016
$14
million valuation of permits
2016-2017 YTD
1,073
Building inspections
Support the creation of new full-time jobs in the City strategic goal
ď ?
United Refrigeration 125,000 SF Expansion at TechPark with $6 Million Capital Investment and creating ten jobs. 7
Goal: Create a vibrant Knowledge Park area
Knowledge Park
March
Facebook Likes
17,023 March
*Merged Only In Old Town and Famer’s Market Facebook pages in February 2017
Old Town Events
2
15.7%
10% Increase in site traffic
Increase over June 2016
strategic goal
YTD
50
on track
20 Old Town events a year strategic goal
Goal: Contribute to the success of the community’s business parks Continually, businesses are exploring opportunities to bring their business to Rock Hill. Here is an update on prospective companies—companies who have Rock Hill on their short list of preferred locations.
18
Active Prospects
The Technology Incubator coordinated the 2017 College Student Innovation Competition on March 3. The event was hosted by Winthrop Student Activities office, and sponsored by Coroplast Tape Corporation.
$469 million
Potential Investment
2,242
Potential New Jobs
Provide quality economic development services strategic goal on track
8
Goal: Create a vibrant Knowledge Park area
Create a vibrant Knowledge Park area strategic goal on track
Upfitting tenant spaces at the former Lowenstein Building is underway; windows will begin to be installed shortly.
Goal: Support the study and development of key city corridors
$17.6
Permit Activity since April 2016 12 Month Rolling Total
$16.2
$3
million Galleria
million Saluda
Cherry Rd See $1 million in new development
Galleria See $1 million in new development
Saluda See $1 million in new development
strategic goal
strategic goal
on track
on track
million Cherry Rd
strategic goal on track
9
Goal: Strengthen neighborhoods through partnerships that promote community, identity, and livability
1
Rehabilitations
20 Rehabilitations strategic goal not on track
1
13
90%
Voluntary compliance rate
Demolitions
Neighborhood meetings
30
175
66%
Demolitions
Neighborhood meetings
Voluntary Compliance
strategic goal
strategic goal
on track
on track
strategic goal on track
Voluntary compliance rate— 70%
The majority of open code enforcement cases are classified as a “Nuisance” or “Exterior Structure—Minor”. “Nuisance” violations include graffiti, overgrown grass, yard debris, and junk/derelict vehicles. “Exterior Structure—Minor” are structure violations that requires minimal skill, labor or materials to rectify; as an example, peeling paint on a structure.
10
Goal: Offer a variety of opportunities to engage citizens, build public trust, and encourage civic pride
Engagement
March
February
Website Visits
72,876
63,593
10% increase in social media engagement
March
Facebook Likes
4,009
strategic goal
on track
26% 51% increase over June 2016
Goal: Cultivate partnerships that encourage a wide range of cultural, recreational, and educational opportunities for all ages
314
Therapeutic Recreation participants
Provide opportunities for special populations strategic goal
on track
Add 30 OWLs club members strategic goal on track
233
OWLS Club participants
Work with community partners to develop social opportunities strategic goal on track
The annual Volunteer Celebration was held March 9 at Southern Charm events. 11
City of Rock Hill 155 Johnston St. PO Box 11706 Rock Hill, SC 29731 www.cityofrockhill.com 12