March 2022 Monthly Performance Report The City of Rock Hill has developed a service strategy with three main initiatives. Serving embodies our commitment to the community. Engaging represents our responsibility to actively communicate and connect with our residents. Growing encompasses our pledge to work together to encourage balanced growth in our community. This report provides monthly performance data on the City’s ongoing key metrics. For more details on the Strategic Plan and other performance information, please see reports and dashboards at www.cityofrockhill.com/transparency
Serving
Public Safety Response Time Police
Fire
3.3 minutes
6.9 minutes
State Dual Accreditation In additional to CALEA accreditation, the Rock Hill Police Department received their first dual reaccreditation with South Carolina Law Enforcement Accreditation.
Serving REDI & Voluntary Code Compliance •
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Voluntary Compliance
Resource Education & Development Initiative (REDI) target specifically neighborhoods Catawba Terrace and Sunset Park with additional resources appropriate to neighborhood needs. Sunset Park was added for FY2022. Voluntary compliance is a measure of what percentage of property owners bring their property back to compliance after a citation.
City
REDI Neighborhoods
89%
92%
Target for voluntary compliance is 85%, both in the city as a whole and the REDI neighborhood.
Serving Customers Utilities customers have new options for conducting business with the City. • By Phone • Online • Bank Draft • Drive Thru • Park and Serve These options encourage customer to access customer service remotely and reduce trips into the City Hall building.
Utilities—Electric Reliability •
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System Average InterrupMarch 2022 tion Duration Index (SAIDI) measures the system-wide Rock Hill SAIDI average power outage du64.83 minutes ration per customer. The SAIDI target for Rock Hill is less than 145.87 minutes. US Energy Information Administration nation-wide average, of reporting electric distribution systems, is 255 Minutes (2019).
‘REC in a Box’ Participants • •
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Recreation, Education and Community (REC) in a Box began in FY2019. COVID-19 has March 2022 greatly impacted 190 Participants all Parks, Recreation & Tourism (PRT) programs including REC in a Box. REC in a Box restarted programs after the initial COVID-19 shutdown in June 2020.
Engaging Downtown Rock Hill On March 3, the South Carolina Arts Commission announced the recertification of the Downtown Rock Hill Cultural District. South Carolina’s definition of a cultural district is a geographic area that has a concentration of cultural facilities, activities and assets. It is a walkable area that is easily identifiable to visitors and residents and serves as a center of cultural, artistic and economic activity. South Carolina has nine unique cultural districts that make the arts top-of-mind among residents and visitors alike while showcasing the best of South Carolina. South Carolina Cultural Districts | South Carolina
Rock Hill Student Athletes City Council recognized Isaac McLellan for winning the 2021-2022 SC Wrestling Championship, the Clinton College Lady Golden Bears basketball team for outstanding athletic accomplishments, Coach Blair being named USCAA Coach of the Year, and the Golden Bears men's basketball team for outstanding athletic accomplishments. 3
Growing
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Private Investment
Private Investment strategic goals are as follows: * Support private development in the Albright/Saluda Corridor. * Identify and study the next key corridor
Planning Permits
Fix A Leak Week As Rock Hill grows, the City focuses on running efficient utilities including educating residents on fixing household leaks. Fix a Leak Week ran from March 14—20. 4