Monthly Performance Report March 2018
Goal: Provide high quality public safety and judicial services
Attend at least 250 community events strategic goal
on track
Rock Hill Police Officers and staff rediscovered their love for Dr. Seuss as read to classes at Ebenezer Ave School on March 2 for Read Across America.
70% within 5 minutes strategic goal
on track
Goal: Provide high quality public safety and judicial services
Crime Stats Violent Crimes Property Crimes
March
31 214
February
17 206
2% Reduction in Violent Crime (Five Year Average) strategic goal not on track
1% Reduction in Property Crime (Five Year Average) strategic goal not on track
Warrants
March
February
January
Received
234
253
247
Served
243
226
245
Court Cases
March
February
New
751
717
Disposed/Discharged
Average Response Time to Priority One Calls—4.7 minutes
730
742
Priority 1 Call Response Times
March
Fire Calls
81%
Medical Calls
81%
Disposed/ Discharged exceed New strategic goal
not on track
90% Priority 1 Fire Calls within 5 minutes strategic goal not on track
90% Priority 1 Medical Calls within 5 minutes strategic goal not on track
Goal: Provide high quality public safety and judicial services
7 Residential fires
348 Commercial inspections
3,434 Children contacted about fire safety
Below 0.9 fire incidents per 1,000 strategic goal
on track
0.7
12 Month Rolling Average
Fire Incident Rate
100%
90%
inspected annually
contained to room of origin
strategic goal not on track
strategic goal not on track
Educate over 7,000 students
Reach out to over 8,238 citizens
strategic goal
on track
strategic goal on track
Fire Incident Rate— 3.62 fire incidents per 1,000Â
57%
Residential Fires contained to room of origin
1,406 Adults contacted about fire safety
4
Goal: Provide high quality public works and stormwater services
100%
383
64
Potholes Repaired within 2 days
Miles of streets swept
CORH Traffic signs installed 100%
MS-4 Requirement clean basins on track
Utility cuts Repaired
Update all City owned street signs
Pothole work orders completed in 2 days
strategic goal
12
by 6/30/2018
strategic goal
strategic goal on track
ď ?
Goal: Provide high quality parks, recreation and tourism services
Total Users
March
February
January
Parks
82,888
60,277
45,900
Recreation Centers
16,230
15,797
13,174
Hold at least 2 national or international sports tourism events annually strategic goal
on track
The 2018 USA BMX Carolina Nationals were held at the Rock BMX Supercross Track, March 23—25. 5
Goal: Provide high quality electric, water and sewer services 2.64
customer interruption
ASAI— System was available
Less than 85.26 minutes CAIDI
99.95% ASAI
strategic goal
strategic goal
on track
on track
min
CAIDI—Avg
SAIDI—Avg Interruption duration
Electric Service
Less than 162.08 minutes SAIDI strategic goal
on track
March Average
Water Flow
Raw Water Finished Water
99.99%
35.57
min
2018
2017
2016
17.7
17.0
15.8
MGD
MGD
MGD
17.0
15.6
14.9
MGD
MGD
MGD
Wastewater Average March daily flow of the Manchester Creek Waste Water Treatment 2018
11.6 MGD
2017
9.9 MGD
2016
10.6 MGD
Goal: Ensure exceptional customer service and proactive communication through accessible, responsive, and knowledgeable employees
2:37
325
seconds
minutes
62
Hold time
Hold less than 90 seconds
New Twitter followers
Talk time
Talk less than 2:30 minutes
strategic goal
strategic goal
not on track
not on track
6
Goal: Provide high quality economic development services
Maintain or increase Open for Business usage strategic goal on trackď€
200 new jobs by 6/30/2018 strategic goal
ď ?
78
Jobs created Open for Business
298 Permits issued
$62
547
million valuation of permits
Building inspections
Meet quarterly w/ State/regional economic development allies strategic goal on track
Four census tracts in Rock Hill have been designated as Opportunity Zones under a new federal tax incentive.. Opportunity Zones are designed to encourage longterm private investment in lowincome communities. www.scopportunityzone.com 7
Goal: Create a vibrant Knowledge Park area
Knowledge Park
March
Facebook Likes
18,879 March
Old Town Events
1
5.6%
10% Increase in site traffic
Increase over June 2017
strategic goal
YTD
17
not on track
20 Old Town events a year strategic goal on track
Goal: Contribute to the success of the community’s business parks Continually, businesses are exploring opportunities to bring their business to Rock Hill. Here is an update on prospective companies—companies who have Rock Hill on their short list of preferred locations.
16
Active Prospects
Support talent development/human capital
$313 million
Potential Investment
1,574
Potential New Jobs
The Student Innovation Competition was help March 3 at Winthrop sponsored by:.
strategic goal
on track
8
Goal: Create a vibrant Knowledge Park area Work has begun, in earnest, on the Knowledge Park Action Plan. The eight actions teams work on recommendations will culminate with a community presentation on Jun 21. Keep up to day with knowledgeparkrocks.com
Hold at least one stakeholder meeting in the evolution of Knowledge Park strategic goal
on track
Goal: Support the study and development of key city corridors
$52
$2
million Cherry Rd
million Galleria
Cherry Rd See $1 million in new development
Galleria See $1 million in new development
strategic goal
strategic goal
ď ?
ď ?
Permit Activity FY2018 YTD
$51K Saluda
Saluda See $1 million in new development strategic goal not on track
9
Goal: Strengthen neighborhoods through partnerships that promote community, identity, and livability
5
4
YTD 20
Demolitions YTD 23
20
30
Rehabilitations
Rehabilitations strategic goal
Demolitions strategic goal on track
17
Neighborhood meetings
YTD 151
175
90%
Voluntary compliance rate
66%
Neighborhood meetings
Voluntary Compliance
strategic goal
strategic goal
on track
on track
The majority of open code enforcement cases are classified as a “Nuisance”. “Nuisance” violations include graffiti, overgrown grass, yard debris, and junk/derelict vehicles. 10
Goal: Offer a variety of opportunities to engage citizens, build public trust, and encourage civic pride
Engagement
March
Website Visits
February
63,583
10% increase in social media engagement
56,471
strategic goal
March
Facebook Likes
5,954
on track
39% increase over June 2017
Goal: Cultivate partnerships that encourage a wide range of cultural, recreational, and educational opportunities for all ages
257 Therapeutic Recreation participants
Provide opportunities for special populations
Add 30 O.W.L.S club members
strategic goal
on track
strategic goal on track
217
O.W.L.S. Club participants
Hold at least 2 Youth Council events per year strategic goal on track
Youth from Edinport Elementary participated in the Youth Service Day on March 17 by cleaning up Cherry Park. The Youth Service Day was sponsored by the Youth Council. 11
City of Rock Hill 155 Johnston St. PO Box 11706 Rock Hill, SC 29731 www.cityofrockhill.com 12