May 2022 Monthly Performance Report The City of Rock Hill has developed a service strategy with three main initiatives. Serving embodies our commitment to the community. Engaging represents our responsibility to actively communicate and connect with our residents. Growing encompasses our pledge to work together to encourage balanced growth in our community. This report provides monthly performance data on the City’s ongoing key metrics. For more details on the Strategic Plan and other performance information, please see reports and dashboards at www.cityofrockhill.com/transparency
Serving
Public Safety Response Time Police
Fire
4.1 minutes
6.6 minutes
Violent Crime May 2020 to May 2022
The local rate of violent crime follows the national trend of increased violent crime at began in 2020. While incidents of suspected murder get significant media coverage, “aggravated assault” charges drive the violent crime number. In 2020, nearly 80% of Rock Hill’s violent crime count was made up of aggravated assaults incidents.
Serving REDI & Voluntary Code Compliance •
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Voluntary Compliance
Resource Education & Development Initiative (REDI) target specifically neighborhoods Catawba Terrace and Sunset Park with additional resources appropriate to neighborhood needs. Sunset Park was added for FY2022. Voluntary compliance is a measure of what percentage of property owners bring their property back to compliance after a citation.
City
REDI Neighborhoods
91%
97%
Target for voluntary compliance is 85%, both in the city as a whole and the REDI neighborhood.
Serving Customers Utilities customers have new options for conducting business with the City. • By Phone • Online • Bank Draft • Drive Thru • Park and Serve These options encourage customer to access customer service remotely and reduce trips into the City Hall building.
Utilities—Electric Reliability •
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System Average InterrupMay 2022 tion Duration Index (SAIDI) Rock Hill SAIDI measures the system-wide average power outage du84.73 minutes ration per customer. The SAIDI target for Rock Hill is less than 145.87 minutes. US Energy Information Administration nation-wide average, of reporting electric distribution systems, is 255 Minutes (2019).
‘REC in a Box’ Participants • •
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Recreation, Education and Community (REC) in a Box began in FY2019. COVID-19 has May 2022 greatly impacted 730 Participants all Parks, Recreation & Tourism (PRT) programs including REC in a Box. REC in a Box restarted programs after the initial COVID-19 shutdown in June 2020.
Engaging Food Truck Fridays The 2022 Food Truck season began on May 20. Every third Friday during the summer, Fountain Park hosts a bevy of food trucks and food truck enthusiasts to food, local beers, children’s activities and live music.
Economic Development Week Rock Hill’s landscape continues to grow as it completes major development projects. With over $300 million in projects within its Urban core, the Knowledge Park strategy continues to make strides. Whether it’s attracting jobs, businesses, or visitors to the historic center of Rock Hill or creating opportunity and prosperity for the community, the city is quickly evolving into a walkable, multi-faceted district by reinventing the original heart of Rock Hill. - from Rock Hill Economic Development Facebook page. 3
Growing
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Private Investment strategic goals are as follows: * Support private development in the Albright/Saluda Corridor. * Identify and study the next key corridor
Planning Permits
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Private Investment