The City of Rock Hill has developed a service strategy with three main initiatives.
Serving embodies our commitment to the community. Engaging represents our responsibility to actively communicate and connect with our residents. Growing encompasses our pledge to work together to encourage balanced growth in our community.
This report provides monthly performance data on the City’s ongoing key metrics. For more details on the Strategic Plan and other performance information, please see reports and dashboards at www.cityofrockhill.com/transparency Public Safety Response Time
Target = Below Benchmark Average Police Fire
May 2023 Monthly Performance Report Serving
3.3 minutes
6.3 minutes
Violent Crime
May 2021 to May 2023
The local rate of violent crime follows the national trend. While incidents of suspected murder get significant media coverage, “aggravated assault” offenses drive the violent crime number. In 2022, nearly 80% of Rock Hill’s violent crime count was made up of aggravated assaults incidents.
Serving
REDI & Voluntary Code Compliance
• Resource Education & Development Initiative (REDI) target specifically neighborhoods Catawba Terrace and Sunset Park with additional resources appropriate to neighborhood needs. Sunset Park was added in FY2022.
• Voluntary compliance is a measure of what percentage of property owners bring their property back to compliance after a citation.
Voluntary Compliance
City REDI Neighborhoods
88% 94%
Target for voluntary compliance is 85%, both in the city as a whole and the REDI neighborhood.
Serving Customers
Utilities customers have new options for conducting business with the City.
• Curbside Service
• By Phone
• Online
• Bank Draft
• Drive Thru
These options encourage customer to access customer service remotely and reduce trips into the City Hall building.
Utilities—Electric Reliability
‘
REC in a Box’ Participants
• Recreation, Education and Community (REC) in a Box began in FY2019.
May 2023
• System Average Interruption Duration Index (SAIDI) measures the system-wide average power outage duration per customer.
Rock Hill SAIDI 95 minutes
• The SAIDI target for Rock Hill is less than 145.87 minutes.
• US Energy Information Administration nation-wide average, of reporting electric distribution systems, is 476 Minutes (2021).
• COVID-19 has greatly impacted all Parks, Recreation & Tourism (PRT) programs including REC in a Box.
May 2023
2,300 Participants
• REC in a Box has significant utilizations at local schools.
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Engaging
Upstate Regional Backhoe Rodeo
On May 24, Manchester Meadows was rumbling with the Upstate Regional Backhoe Rodeo. Congratulations to the winners of the Upstate Regional Backhoe Rodeo held in Rock Hill on May 24.
1st Place – Will Pearson, City of Rock Hill
2nd Place – Josh Graham, City of Greenville
3rd Place – James Mullinax, Town of
Growing
Private Investment
• Private Investment strategic goals are as follows:
* Support private development in the Albright/Saluda Corridor.
Planning Permits
American Kennel Club 2023
Manchester Meadows hosted two fast-paced events on May 19 and May 21, the AKC Fastest Dogs USA and the AKC Disc Dog Challenge presented by The Farmer's Dog . Fastest Dog is set to air on July 2 and the Disc Dog Challenge aired on Jun 17, both on ESPN.
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