Monthly Performance Report May 2017
Goal: Provide high quality public safety and judicial services Officers William "Pep" Andrews and Wayne Maury of the Rock Hill Police Department Community Services Unit attended Police Mountain Bike School in late May. The class requires 40 hours of classroom and practical training in both the use and maintenance of Mountain Bicycles which they will use as a part of their patrol duties.
Engage citizens & communicate current initiatives
On May 23, Swim Bike and Run (SBR), located in downtown Rock Hill, hosted the officers for an in depth look at bicycle maintenance with SBRs bicycle mechanic, Kyle Wentz.
strategic goal
on track
National average— 4 minutes 35 seconds
70% within 5 minutes strategic goal
on track
Goal: Provide high quality public safety and judicial services
Crime Stats
May
April
March
Violent Crimes
21
41
43
Property Crimes
247
269
251
Warrants
May
April
March
Received
203
188
204
Served
211
192
227
Court Cases
May
April
New
739
653
Disposed/Discharged
National averages— 43% response within 4 minutes 93% response within 8 minutes
Disposed/ Discharged exceed New strategic goal
1,156
1,163
Priority 1 Call Response Times
May
Fire Calls
90%
Medical Calls
90%
on track
90% Priority 1 Fire Calls within 5 minutes strategic goal on track
90% Priority 1 Medical Calls within 5 minutes strategic goal on track
Goal: Provide high quality public safety and judicial services
5
Residential fires
183
Commercial inspections
1,118 Children educated
Below 0.9 fire incidents per 1,000 strategic goal on track
0.6
12 Month Rolling Average
Fire Incident Rate
100%
90%
inspected annually
contained to room of origin
strategic goal
strategic goal
on track
not on track
Educate over 7,000 students
Reach out to over 8,238 citizens
strategic goal
on track
strategic goal on track
Fire Incident Rate— .90 incidents per 1,000
40%
Fires contained to room of origin
723 Adults contacted about fire safety
4
Goal: Provide high quality public works and stormwater services
100%
335
24
Potholes Repaired within 2 days
Miles of streets swept MS-4 Requirement clean basins strategic goal
on track
22
CORH Traffic signs installed 100%
Utility cuts Repaired
Update all City owned street signs
Pothole work orders completed in 2 days
by 6/30/2018
strategic goal
strategic goal on track
not on track
Goal: Provide high quality parks, recreation and tourism services
Total Users
May
April
March
Parks
102,597
109,898
92,816
Recreation Centers
17,055
21,501
21,659
Host major tourism event at Glencairn Gardens strategic goal on track
Over 700 turned out for Bloomfest event held May 20 at Glencairn Gardens. The event included garden-themed vendors, music, food, kids activities, garden tours, and a plant sale. 5
Goal: Provide high quality electric, water and sewer services 4.38
customer interruption
ASAI— System was available
Less than 74.74 minutes CAIDI
99.95% ASAI
strategic goal
strategic goal
min
CAIDI—Avg
SAIDI—Avg Interruption duration
Electric Service
Less than 142.16 minutes SAIDI strategic goal
2017 Raw Water
Average
Water Flow
Finished Water
on track
not on track
on track
May
99.99%
83.30
min
Wastewater
20.0
The average daily flow of the Manchester Creek Waste Water Treatment Plant for May was 11.6 million gallons per day (MGD). This is a decrease from May 2016 of 12.7 MGD and increase from May 2015 of 9.8 MGD.
MGD
18.7 MGD
Goal: Ensure exceptional customer service and proactive communication through accessible, responsive, and knowledgeable employees
2:14
2:01
seconds
minutes
70
Hold time
Hold less than 90 seconds strategic goal
not on track
New Twitter followers
Talk time
Talk less than 2:30 minutes strategic goal
on track
6
Goal: Provide high quality economic development services Open for Business Customers 800
718
751
735
724 677
700
YTD
600 500
400
Maintain or increase Open for Business usage
300 200
100
strategic goal on track
0 2012-2013
200 new jobs by 6/30/2018 strategic goal
ď ?
2013-2014
2014-2015
128
318
Jobs created Open for Business
Permits issued
Encourage the development of spec buildings strategic goal
2015-2016
$35
million valuation of permits
2016-2017 YTD
425
Building inspections
Atlas Copco grand opening was held May 25 with tours, speeches, and a ribbon cutting ceremony. Atlas Copco is investing $25 million, retaining 400 jobs, and creating 30 new jobs.
ď ?
7
Goal: Create a vibrant Knowledge Park area
Knowledge Park
May
Facebook Likes
17,435 May
*Merged Only In Old Town and Famer’s Market Facebook pages in February 2017
Old Town Events
2
18.5%*
10% Increase in site traffic
Increase over June 2016
strategic goal
YTD
53
20 Old Town events a year strategic goal
Goal: Contribute to the success of the community’s business parks Continually, businesses are exploring opportunities to bring their business to Rock Hill. Here is an update on prospective companies—companies who have Rock Hill on their short list of preferred locations.
15
$138
Active Prospects
Economic and Urban Development is reinvigorating its focus on web presence and social media. The new website will be launched in July 2017 and RHEDC Board participation in RHEDC social media interactions is being highly encouraged.
million
Potential Investment
1,027
Potential New Jobs
Increase OnlyinOldTown website traffic strategic goal on track
8
Goal: Create a vibrant Knowledge Park area
Create a vibrant Knowledge Park area strategic goal on track
The Rock Hill Economic Development Corporation heard results from the Walk Parking Consultants study of downtown Rock Hill parking and next steps to restructuring the parking system to support new development downtown.
Goal: Support the study and development of key city corridors
$20
Permit Activity since June 2016 12 Month Rolling Total
$16
$3
million Galleria
million Saluda
Cherry Rd See $1 million in new development
Galleria See $1 million in new development
Saluda See $1 million in new development
strategic goal
strategic goal
million Cherry Rd
strategic goal
9
Goal: Strengthen neighborhoods through partnerships that promote community, identity, and livability
0
Rehabilitations
20 Rehabilitations strategic goal not on track
6
13
93%
Voluntary compliance rate
Demolitions
Neighborhood meetings
30
175
66%
Demolitions
Neighborhood meetings
Voluntary Compliance
strategic goal
strategic goal
on track
on track
strategic goal on track
Voluntary compliance rate— 70%
The majority of open code enforcement cases are classified as a “Nuisance” or “Exterior Structure— Minor”. “Nuisance” violations include graffiti, overgrown grass, yard debris, and junk/ derelict vehicles. “Exterior Structure— Minor” are structure violations that requires minimal skill, labor or materials to rectify; as an example, peeling paint on a structure. 10
Goal: Offer a variety of opportunities to engage citizens, build public trust, and encourage civic pride
Engagement
Website Visits
May
April
74,390
75,242
10% increase in social media engagement
May
Facebook Likes
strategic goal
on track
33% 51% increase over June 2016
4,214
Goal: Cultivate partnerships that encourage a wide range of cultural, recreational, and educational opportunities for all ages
314
Therapeutic Recreation participants
Provide opportunities for special populations strategic goal
on track
Add 30 OWLs club members strategic goal
ď ?
266
OWLS Club participants
Work with community partners to develop social opportunities strategic goal on track
Rock Hill received recognition for the seventh time from Playful City USA. Playful Cities USA are selected based on criteria that include the following: equity, scale (city-led efforts), ease, crossdepartmental collaboration and competitive advantage. 11
City of Rock Hill 155 Johnston St. PO Box 11706 Rock Hill, SC 29731 www.cityofrockhill.com 12