Monthly Performance Report November 2017
Goal: Provide high quality public safety and judicial services
Engage the public on a regular basis strategic goal
on track
On November 18, two grant funded Suzuki Dual Sport motorcycles were unveiled at Firehouse Subs 1366 on Canterbury Glen Lane. The motorcycles were funded through the Firehouse Subs Public Safety Foundation. These units will be utilized for special events and patrolling city parks and the trail systems by the Rock Hill Police Department.
70% within 5 minutes strategic goal
on track
Goal: Provide high quality public safety and judicial services
Crime Stats Violent Crimes Property Crimes
November
October
2% Reduction in Violent Crime (Five Year Average) strategic goal not on track
32 216
25 277
1% Reduction in Property Crime (Five Year Average) strategic goal not on track
Warrants
November
October
September
Received
263
273
270
Served
231
233
260
Court Cases New Disposed/Discharged Priority 1 Call Response Times Average Response Time to Priority One Calls—4.7 minutes
Fire Calls Medical Calls
November
October
730
676
617
771 November
82% 83%
Disposed/ Discharged exceed New strategic goal not on track
90% Priority 1 Fire Calls within 5 minutes strategic goal not on track
90% Priority 1 Medical Calls within 5 minutes strategic goal not on track
Goal: Provide high quality public safety and judicial services
5 Residential fires
274 Commercial inspections
1,486 Children educated
Below 0.9 fire incidents per 1,000 strategic goal
on track
0.5 12 Month Rolling Average
Fire Incident Rate
100%
90%
inspected annually
contained to room of origin
strategic goal
strategic goal
on track
not on track
Educate over 7,000 students
Reach out to over 8,238 citizens
strategic goal
on track
strategic goal on track
Fire Incident Rate— 3.62 fire incidents per 1,000
40% Fires contained to room of origin
699 Adults contacted about fire safety
4
Goal: Provide high quality public works and stormwater services
100%
208
Potholes Repaired within 2 days
Miles of streets swept MS-4 Requirement clean basins strategic goal
on track
43
28
CORH Traffic signs installed
Utility cuts Repaired
100%
Update all City owned street signs
Pothole work orders completed in 2 days
by 6/30/2018
strategic goal
strategic goal on track
not on track
Goal: Provide high quality parks, recreation and tourism services
Total Users
November
October
September
Parks
43,121
107,962
108,112
Recreation Centers
14,493
15,503
13,655
Hold major tourism Events at Glencairn Garden strategic goal on track
Veterans and active military members were honored at the Tribute to Veterans on Veteran's Days at Glencairn Garden.
5
Goal: Provide high quality electric, water and sewer services 1.94
51.48
99.99%
min
min
customer interruption
ASAI— System was available
Less than 85.26 minutes CAIDI
99.95% ASAI
strategic goal
strategic goal
on track
on track
CAIDI—Avg
SAIDI—Avg Interruption duration
Electric Service
Less than 162.08 minutes SAIDI strategic goal
on track
Wastewater
2017
November
Raw Water
19.5
Finished Water
18.6
Average
Water Flow
The average daily flow of the Manchester Creek Waste Water Treatment Plant for November was 9.4 million gallons per day (MGD). This is an increase with the November 2016 daily flow which was 9.0 MGD and an decrease from November 2015 daily flow which was also 13.6 MGD.
MGD
MGD
Goal: Ensure exceptional customer service and proactive communication through accessible, responsive, and knowledgeable employees
428
2:39
seconds
minutes
47
Hold time
Hold less than 90 seconds
New Twitter followers
Talk time
Talk less than 2:30 minutes
strategic goal
strategic goal
not on track
not on track
6
Goal: Provide high quality economic development services
Maintain or increase Open for Business usage strategic goal on track
200 new jobs by 6/30/2018 strategic goal
144 Jobs created Open for Business
Support RHEDC as a key economic leadership organization strategic goal on track
244 Permits issued
$14.6 million valuation of permits
378 Building inspections
The Technology Incubator was involved in events in November to energize entrepreneurs and start-ups.
7
Goal: Create a vibrant Knowledge Park area
Knowledge Park
November
Facebook Likes
1,485
3.5%
10% Increase in site traffic
Increase over June 2017
strategic goal on track
November
Old Town Events
3
YTD
13
20 Old Town events a year strategic goal on track
Goal: Contribute to the success of the community’s business parks Continually, businesses are exploring opportunities to bring their business to Rock Hill. Here is an update on prospective companies—companies who have Rock Hill on their short list of preferred locations.
16
$667
Active Prospects
million
Potential Investment
3,270 Potential New Jobs
The Gobble Wobble 5K & 8K races held on NovemManage ber 18. Proceeds from the and support Old event benefited Pilgrim’s Town Events Inn, York County Counstrategic goal cil on Aging and Rock on track Hill Parks Foundation, with the Parks Foundation proceeds going to the A.L.L. Warriors Outdoors program.
8
Goal: Provide for a coordinated transportation system
Increase resurfacing/ street paving in the City strategic goal on track
Chestnut Street goes from preparation to paving in November. Crews set up to complete patching (left) on November 22. On November 27, Chestnut Street was paved (right).
Goal: Support the study and development of key city corridors
Permit Activity since December 2016 12 Month Rolling Total
$30
$3
$3
million Cherry Rd
million Galleria
million Saluda
Cherry Rd See $1 million in new development
Galleria See $1 million in new development
Saluda See $1 million in new development
strategic goal
strategic goal
strategic goal
9
Goal: Strengthen neighborhoods through partnerships that promote community, identity, and livability
18
1
3
Rehabilitations
YTD 13
Demolitions YTD 12
20
30
175
66%
Rehabilitations
Demolitions
strategic goal
strategic goal
Neighborhood meetings
Voluntary Compliance
strategic goal
strategic goal
on track
on track
on track
on track
Neighborhood meetings
YTD 87
91% Voluntary compliance rate
The majority of open code enforcement cases are classified as a “Nuisance”. “Nuisance” violations include graffiti, overgrown grass, yard debris, and junk/derelict vehicles. 10
Goal: Offer a variety of opportunities to engage citizens, build public trust, and encourage civic pride
Engagement
November
October 10%
Website Visits
60,100
increase in social media engagement
62,119
strategic goal
on track
November
Facebook Likes
5109
20% increase over June 2017
Goal: Cultivate partnerships that encourage a wide range of cultural, recreational, and educational opportunities for all ages
257 Therapeutic Recreation participants
Provide opportunities for special populations
Add 30 OWLs club members
strategic goal
on track
strategic goal on track
143 OWLS Club participants
Increase the % of residents who rate recreation programs as excellent/good
Discovery Station afterschool kids from Fewell Park get wrapped up in fun and walk in the Fall leaves.
strategic goal
on track
11
City of Rock Hill 155 Johnston St. PO Box 11706 Rock Hill, SC 29731 www.cityofrockhill.com 12