November 2021 Monthly Performance Report The City of Rock Hill has developed a service strategy with three main initiatives.
COVID-19 Related Milestones •
Serving embodies our commitment to the community. • Engaging represents our responsibility to actively communicate and connect with our resi- • dents. Growing encompasses our pledge to work together to encourage balanced growth in our community.
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March 13, 2020 —Initial Governor’s declaration of State of Emergency June 15—City Hall building (limited) reopening, employees working remotely return to office July 10—Rock Hill local face covering emergency ordinance goes into effect January 22, 2021—Rock Hill Piedmont Community Vaccination Clinic opens March 22—Rock Hill local face covering ordinance lifted June 6—State COVID-19 State of Emergency expires October 15—Rock Hill Piedmont Community Vaccination Clinic final day of operations
This report provides monthly performance data • on the City’s ongoing key metrics. For more details on the Strategic Plan and other performance information, please see reports and dashboards at www.cityofrockhill.com/transparency
Serving
Public Safety Response Time Police
Fire
3.5 minutes
6.6 minutes
Violent Crime November 2019 to November 2021
The local rate of violent crime follows the national trend of increased violent crime at began in 2020. While incidents of suspected murder get significant Media coverage, “aggravated assault” charges drive the violent crime number. In 2020, nearly 80% of Rock Hill’s violent crime count was made up of aggravated assaults incidents.
Serving Voluntary Compliance
REDI & Voluntary Code Compliance •
Resource Education & Development Initiative (REDI) target specifically neighborhoods Catawba Terrace and Sunset Park with additional resources appropriate to neighborhood needs. Sunset Park was added for FY2022.
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Voluntary compliance is a measure of what percentage of property owners bring their property back to compliance after a citation.
City
REDI Neighborhoods
86%
88%
Target for voluntary compliance is 85%, both in the city as a whole and the REDI neighborhood.
Serving Customers Utilities customers have new options for conducting business with the City. • By Phone • Online • Bank Draft • Drive Thru • Park and Serve These options encourage customer to access customer service remotely and reduce trips into the City Hall building.
Utilities—Electric Reliability •
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System Average Interruption Duration Index (SAIDI) measures the system-wide average power outage duration per November 2021 customer. The SAIDI target is less SAIDI than 145.87 minutes. 50.87 minutes Crews are mobilized to lessen the duration of issues and equipment automation is deployed to minimize the impact of events.
‘REC in a Box’ Participants • •
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Recreation, Education and Community (REC) in a Box began in FY2019. COVID-19 has November 2021 greatly impacted 67 Participants all Parks, Recreation & Tourism (PRT) programs including REC in a Box. REC in a Box restarted programs after the initial COVID-19 shutdown in June 2020.
Engaging Charlotte Avenue Bridge Dedication On Veteran’s Day, the Charlotte Avenue Bridge over Dave Lyle Boulevard was dedicated as the Purple Heart Bridge. The bridge has recently been spruced up, so it is a perfect time to honor Purple Heart recipients. The Mayor, Councilmembers and several Purple Heart recipients attended the event which was followed by the city’s annual Tribute to Veterans event at Glencairn Garden. It is the City’s honor to celebrate our Veterans.
Therapeutic Recreation in November 2021 28 Program Participants 175 Event Participants 3
Growing
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Private Investment
Private Investment strategic goals are as follows: * Support private development in the Albright/Saluda Corridor. * Identify and study the next key corridor
Planning Permits
Leaf Collection It’s that time of year again! November starts leaf collection season for the City. Residents can rake leaves along the curb, not in bags and we take care of the rest. Putting leaves out properly keeps Rock Hill clean and helps us prevent stormwater issues. It is a win win. 4