The City of Rock Hill has developed a service strategy with three main initiatives.
Serving embodies our commitment to the community. Engaging represents our responsibility to actively communicate and connect with our residents. Growing encompasses our pledge to work together to encourage balanced growth in our community.
This report provides monthly performance data on the City’s ongoing key metrics. For more details on the Strategic Plan and other performance information, please see reports and dashboards at www.cityofrockhill.com/transparency
Public Safety Response Time
Target = Below Benchmark Average
Police Fire
November 2022 Monthly Performance Report Serving
4.2 minutes
6.2 minutes
Violent Crime
November 2020 to November 2022
The local rate of violent crime follows the national trend. While incidents of suspected murder get significant media coverage, “aggravated assault” charges drive the violent crime number.
In 2020, nearly 80% of Rock Hill’s violent crime count was made up of aggravated assaults incidents.
Serving
REDI & Voluntary Code Compliance
• Resource Education & Development Initiative (REDI) target specifically neighborhoods Catawba Terrace and Sunset Park with additional resources appropriate to neighborhood needs. Sunset Park was added in FY2022.
• Voluntary compliance is a measure of what percentage of property owners bring their property back to compliance after a citation.
Voluntary Compliance
City
REDI Neighborhoods
89% 94%
Target for voluntary compliance is 85%, both in the city as a whole and the REDI neighborhood.
Serving Customers
Utilities customers have new options for conducting business with the City.
• Curbside Service
• By Phone
• Online
• Bank Draft
• Drive Thru
These options encourage customer to access customer service remotely and reduce trips into the City Hall building.
Utilities—Electric Reliability
• System Average Interruption Duration Index (SAIDI) measures the system-wide average power outage duration per customer.
November 2022
Rock Hill SAIDI 120.6 minutes
• The SAIDI target for Rock Hill is less than 145.87 minutes.
• US Energy Information Administration nation-wide average, of reporting electric distribution systems, is 255 Minutes (2019).
‘REC in a Box’ Participants
• Recreation, Education and Community (REC) in a Box began in FY2019.
• COVID-19 has greatly impacted all Parks, Recreation & Tourism (PRT) programs including REC in a Box.
November 2022
735 Participants
• REC in a Box restarted programs in June 2020, after the initial COVID-19 shutdown.
2
Engaging
Inside Rock Hill
Congratulations to the 37th graduating class of Inside Rock Hill, the City’s 10week civics class that offers an inside look into City operations The graduates were recognized at the November 14 Council meeting.
New Fountain Park Area Amenities
What a relief! While it might not seem glamourous, there is no denying that the new public restrooms at Black Street and Saluda Street will make Fountain Park events across the street more comfortable. Restrooms will be open dawn to dusk and may be open to accommodate events.
3
Growing
• Private Investment strategic goals are as follows:
* Support private development in the Albright/Saluda Corridor.
Planning Permits
Exchange at Rock Hill
Rock Hill welcomes the Exchange to downtown. The exchange provides the community with an additional 229 luxury apartment rental units, with plans for additional commercial space.
https://www.exchangerockhill.com/
4
Private Investment
