October 2020 Monthly Performance Report The City of Rock Hill has developed a service strategy with three main initiatives. Serving embodies our commitment to the community. Engaging represents our responsibility to actively communicate and connect with our residents. Growing encompasses our pledge to work together to encourage balanced growth in our community. This report provides monthly performance data on the City’s ongoing key metrics. For more detailed information on the Strategic Plan and other performance information, please see reports and dashboards at www.cityofrockhill.com/transparency.
Serving Public Safety Response Time (minutes) Police
Fire
2.9
6.1
Target for public safety response time is under 5.4 minutes (on average).
Violent and Property Crimes October 2018 to October 2020
Rock Hill saw some initial changes in the types of crimes encountered by law enforcement with COVID-19 community response actions, most notably a decrease in property crime.
RHPD continues work on the creation of a Citizen Review Board to include residents in review of Police incidents.
COVID-19 Related Milestones March 13—Initial Governor’s declaration of State of Emergency March 15—State closure of public schools March 17—State closure of bars and restaurants for dine-in customers March 20—Governor’s second declaration of State of Emergency April 3—State closure of non-essential businesses April 7—Statewide Home or Work Order May 3—State authorize reopening—outdoor dining May 11—State authorize reopening—indoor dining May 12—Some PRT facilities opened; reservations required June 15—City Hall (limited) reopening, employees working remotely return to office July 10—Rock Hill local face covering emergency ordinance goes into effect August 24—Rock Hill local face covering extended until further direction is given by Council.
Serving Voluntary Compliance
REDI & Voluntary Code Compliance
Resource Education & Development Initiative (REDI) target specific neighborhood Catawba Terrace with additional resources appropriate to neighborhood needs.
Voluntary compliance is a measure of what percentage of property owners bring their property back to compliance after a citation.
City
REDI Neighborhood
82%
86%
Target for voluntary compliance is 75%, both in the city as a whole and the REDI neighborhood.
Call Center— Wait Time
Utilities is in the final stage of updating all customers to new meters.
Customers in October were affected by the following: ▪ Utility disconnections resumed on June 15. ▪ Customers encouraged to use online options .
Utilities—Electric Reliability
2
System Average Interruption Duration Index (SAIDI) measures the sysOctober 2020 tem-wide average power SAIDI outage duration per cus130.88 Minutes tomer. The SAIDI target is less than 160.18 minutes. Crews are mobilized to lessen the duration of issues and equipment automation is deployed to minimize the impact of events.
‘REC in a Box’ Participants
Recreation, Education and Community (REC) in a Box began in FY2019. COVID-19 has October 2020 greatly impacted 91 Participants all Parks, Recreation & Tourism (PRT) programs including REC in a Box. REC in a Box restarted programs after the initial COVID-19 shutdown in June 2020.
Engaging Halloween Park Recreation & Tourism (PRT) staff continues to implement safety protocols outlined by SCDHEC, CDC, Governor's Office, and City Council to ensure events are safe for the children of Rock Hill. Tricks and Treats offered a safe alternative to neighborhood trick or treating .
Outreach
COVID-19 & Tax Revenue October 2020 revenues reflect partial recovery from the impact of the coronavirus response in South Carolina. Rock Hill Finance continues to carefully monitor revenue numbers as the situation changes. Revenues have leveled off at a fair collection rate of 97.5%. Utility disconnections as a result of non-payment resumed the week of June 6, which impacted collections in a positive way. Resuming disconnections of utilities for non-payment resulted in strong collections in July and August, but collections in September and October were down and twice the number of payment arrangements were granted. During the mild weather months of November and December, collections staff will be working to get customers that are behind back on tract before the colder months in January and February. Revenue from Sports Tourism continue to be impacted by COVID, falling about 10% short of budget projections. Overall Hospitality tax collections are about 90% of budgeted revenues and expenses are being adjusted accordingly. The City will continue to monitor the changing circumstances of the public health response and its impact on the City finances.
Therapeutic Recreation Program Participants October 2020
142 program participants 3
Growing
Private Investment
Private Investment strategic goals are as follows: * Support private development in the Albright/Saluda Corridor. * Identify and study the next key corridor Target is $1 million in new private investment in the Saluda corridor annually.
Plan Review Time
Comprehensive Plan Update Rock Hill’s Planning department continues to gather comments and feedback on key topics including the City’s future development, better paying jobs, roadway improvements, and more housing options from residents to incorporate into the Comprehensive Plan. This plan is reviewed every five years and updated every ten years. 4