Monthly Performance Report October 2017
Goal: Provide high quality public safety and judicial services
Engage the public on a regular basis
Guns and Hoses Kickball against Cancer was held October 7 at the Winthrop Soccer Complex with Rock Hill Fire to help raise funds to combat Breast Cancer. Rock Hill Fire Department won 14-4.
70% within 5 minutes strategic goal
on track
strategic goal
on track
Goal: Provide high quality public safety and judicial services
Crime Stats Violent Crimes Property Crimes
October
September
2% Reduction in Violent Crime (Five Year Average) strategic goal not on track
25
43 1% Reduction in Property Crime (Five Year Average) strategic goal
277
257
Warrants
October
September
August
Received
273
270
264
Served
233
260
246
Court Cases New Disposed/Discharged Priority 1 Call Response Times Average Response Time to Priority One Calls—4.7 minutes
Fire Calls Medical Calls
October
September
676
758
771
740 October
86% 87%
not on track
Disposed/ Discharged exceed New strategic goal on track
90% Priority 1 Fire Calls within 5 minutes strategic goal not on track
90% Priority 1 Medical Calls within 5 minutes strategic goal not on track
Goal: Provide high quality public safety and judicial services
4 Residential fires
254 Commercial inspections
2,417 Children educated
Below 0.9 fire incidents per 1,000 strategic goal
on track
0.5 12 Month Rolling Average
Fire Incident Rate
100%
90%
inspected annually
contained to room of origin
strategic goal
strategic goal
on track
not on track
Educate over 7,000 students
Reach out to over 8,238 citizens
strategic goal
on track
strategic goal on track
Fire Incident Rate— 3.62 fire incidents per 1,000
25% Fires contained to room of origin
702 Adults contacted about fire safety
4
Goal: Provide high quality public works and stormwater services
100%
220
Potholes Repaired within 2 days
Miles of streets swept MS-4 Requirement clean basins strategic goal
on track
38
36
CORH Traffic signs installed
Utility cuts Repaired
100% Pothole work orders completed in 2 days strategic goal on track
Update all City owned street signs by 6/30/2018
strategic goal not on track
Goal: Provide high quality parks, recreation and tourism services
Total Users
October
September
August
Parks
107,962
108,112
79,341
Recreation Centers
15,503
13,655
13,735
Ebenezer Avenue students enjoy outdoor education activities at River Park. (photo courtesy of RHSD)/
Offer alternative and adventure opportunities to teens strategic goal on track
5
Goal: Provide high quality electric, water and sewer services 1.59
1.00
99.99%
min
min
customer interruption
ASAI— System was available
Less than 85.26 minutes CAIDI
99.95% ASAI
strategic goal
strategic goal
on track
on track
CAIDI—Avg
SAIDI—Avg Interruption duration
Electric Service
Less than 162.08 minutes SAIDI strategic goal
on track
October
2017
Wastewater
Raw Water
22.1
Finished Water
21.2
The average daily flow of the Manchester Creek Waste Water Treatment Plant for October was 9.5 million gallons per day (MGD). This is consistent with the October 2016 daily flow which was 9.5 MGD and an decrease from October 2015 daily flow which was also 10.3 MGD.
Average
Water Flow
MGD
MGD
Goal: Ensure exceptional customer service and proactive communication through accessible, responsive, and knowledgeable employees
504
2:44
seconds
minutes
61
Hold time
Hold less than 90 seconds strategic goal
not on track
New Twitter followers
Talk time
Talk less than 2:30 minutes strategic goal
on track
6
Goal: Provide high quality economic development services
Maintain or increase Open for Business usage strategic goal on track
200 new jobs by 6/30/2018 strategic goal
143 Jobs created Open for Business
294 Permits issued
Support RHEDC as a key economic leadership organization strategic goal on track
$15.9 million valuation of permits
414 Building inspections
The Rock Hill Economic Development Corporation is exploring potential projects that will increase connectivity in and around Knowledge Park.
7
Goal: Create a vibrant Knowledge Park area
Knowledge Park
October
Facebook Likes
18,367
2.7%
10% Increase in site traffic
Increase over June 2017
strategic goal on track
October
Old Town Events
YTD
3
10
20 Old Town events a year strategic goal on track
Goal: Contribute to the success of the community’s business parks Continually, businesses are exploring opportunities to bring their business to Rock Hill. Here is an update on prospective companies—companies who have Rock Hill on their short list of preferred locations.
18
$343M
Active Prospects
million
Potential Investment
1,967 Potential New Jobs
Engage residents who commute to North Carolina strategic goal on track
RHEDC marketing efforts Continue for 2018.
8
Goal: Provide for a coordinated transportation system
Increase resurfacing/ street paving in the City strategic goal on track
G-fund resurfacing projects are wrapping up for the calendar year.
Goal: Support the study and development of key city corridors
Permit Activity since November 2016 12 Month Rolling Total
$29
$3
$3
million Cherry Rd
million Galleria
million Saluda
Cherry Rd See $1 million in new development
Galleria See $1 million in new development
Saluda See $1 million in new development
strategic goal
strategic goal
strategic goal
9
Goal: Strengthen neighborhoods through partnerships that promote community, identity, and livability
18
2
3
Rehabilitations
YTD 12
Demolitions YTD 9
20
30
175
66%
Rehabilitations
Demolitions
strategic goal
strategic goal
Neighborhood meetings
Voluntary Compliance
strategic goal
strategic goal
on track
on track
on track
on track
Neighborhood meetings
YTD 69
86% Voluntary compliance rate
The majority of open code enforcement cases are classified as a “Nuisance”. “Nuisance” violations include graffiti, overgrown grass, yard debris, and junk/derelict vehicles. 10
Goal: Offer a variety of opportunities to engage citizens, build public trust, and encourage civic pride
Engagement
October
September 10%
Website Visits
62,119
increase in social media engagement
65,500
strategic goal
on track
October
Facebook Likes
5,039
18% increase over June 2017
Goal: Cultivate partnerships that encourage a wide range of cultural, recreational, and educational opportunities for all ages
608 Therapeutic Recreation participants
Provide opportunities for special populations
Add 30 OWLs club members
strategic goal
on track
Oktoberfest was held at Fountain Park, October 21.
strategic goal on track
218 OWLS Club participants
Organize, manage, market, and support Old Town events strategic goal 11
City of Rock Hill 155 Johnston St. PO Box 11706 Rock Hill, SC 29731 www.cityofrockhill.com 12