Monthly Performance Report September 2016
Goal: Provide high quality public safety and judicial services
Implement strategies that positively contribute To police services delivery strategic goal
on track
The Rock Hill Police Department hosted 129 York county officers, included approximately 90 from RHPD, for naloxone training on September 30. Officers will carry the nasal spray to counteract opioid overdoses in the field.
70% within 5 minutes National average— 4 minutes 35 seconds
strategic goal
on track
Goal: Provide high quality public safety and judicial services
Crime Stats
September
August
July
Violent Crimes
24
26
39
Property Crimes
226
221
202
Warrants
September
August
July
Received
161
224
180
Served
171
240
180
Court Cases New
September
August
895
1,031
Disposed/ Discharged exceed New strategic goal
Disposed/Discharged Priority 1 Call Response Times National averages— • 43% response within 4 minutes • 93% response within 8 minutes
1,096
1,298 September
Fire Calls
87%
Medical Calls
88%
on track
90% Priority 1 Fire Calls within 5 minutes strategic goal on track
90% Priority 1 Medical Calls within 5 minutes strategic goal on track
Goal: Provide high quality public safety and judicial services
1 Residential fires
Below 0.9 fire incidents per 1,000 strategic goal on track
306 Commercial inspections
1,126 Children educated
0.91 12 Month Rolling Average
Fire Incident Rate
100%
90%
inspected annually
contained to room of origin
strategic goal
strategic goal
on track
not on track
Educate over 7,000 students
Reach out to over 8,238 citizens
strategic goal
on track
strategic goal on track
Fire Incident Rate— .90 incidents per 1,000
0% Fires contained to room of origin
1,329 Adults contacted about fire safety
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Goal: Provide high quality public works and stormwater services
79%
201
Potholes Repaired within 2 days
Miles of streets swept MS-4 Requirement clean basins strategic goal
on track
150
34
CORH Traffic signs installed
Utility cuts Repaired
100% Pothole work orders completed in 2 days strategic goal
Update all City owned street signs
on track
not on track
strategic goal
Goal: Provide high quality parks, recreation and tourism services
Total Users
September
August
Parks
102,996
73,327
Recreation Centers
14,791
14,819
PRT recreation soccer league and adult soccer activity, with Discovery Soccer Club camps and field usage have increased the number of park users for September.
The 2016 UCI BMX Supercross World Cup took place September 30— October 1. Over 120 Elite cyclists from over 25 countries, from rookies Work to Olympians, with national competed in the & international organizations to host event in front of quality sports tourism events thousands of strategic goal on track spectators.
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Goal: Provide high quality electric, water and sewer services 7.12
78.84
min
min
customer interruption
ASAI— System was available
Less than 74.74 minutes CAIDI
99.95% ASAI
strategic goal
strategic goal
not on track
on track
CAIDI—Avg
SAIDI—Avg Interruption duration
Electric Service
99.98%
Less than 142.16 minutes SAIDI strategic goal
on track
Wastewater 2014
September
2015
2016
Raw Water
18.8 MGD
22.2 MGD 24.8 MGD
Finished Water
17.1 MGD
20.5 MGD 22.6 MGD
Average
Water Flow
September 2016 average flow at the wastewater treatment plant was 9.2 MGD. This is lower than annual average flow rates for FY15 and Fy16 (11.2 and 10.0 MGD respectively). This may be attributable to seasonality.
Goal: Ensure exceptional customer service and proactive communication through accessible, responsive, and knowledgeable employees
2:44
2:34
Hold time
Talk time Hold less than 90 seconds strategic goal
not on track
Talk less than 2:30 mins strategic goal
on track
482
97
Service requests
New Twitter followers
10% Increase service requests strategic goal on track
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Goal: Provide high quality economic development services
Maintain or increase Open for Business usage strategic goal on track
200 new jobs by 6/30/2018 strategic goal
448 Jobs created Open for Business
313 Permits issued
$7 million Valuation of permits
842 Building inspections
City Corridors:
Support City corridors strategic goal on track
A public meeting on the Albright Road/ Saluda Road Corridor was held on September 29. Residents were encourage to come hear proposals and share ideas for improve the corridor.
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Goal: Create a vibrant Knowledge Park area
Knowledge Park
September
Facebook Likes
15,516
10% Increase in site traffic strategic goal on track
September
Old Town Events
7
20 Old Town events a year strategic goal on track
Goal: Contribute to the success of the community’s business parks Continually, businesses are exploring opportunities to bring their business to Rock Hill. Here is an update on prospective companies—companies who have Rock Hill on their short list of preferred locations:
16 Active Prospects
$114 million
Potential investment
657 Potential new jobs
Encourage development of spec buildings strategic goal
on track
Waterford Spec Building B construction is on track, expected completion in December 2016. 8
Goal: Provide for a coordinated transportation system that supports the City’s growth goals
Repair City roads strategic goal on track
The following street paving projects have been completed: Chevelston Drive, Brentfield Drive, Breckenwood Drive, Arbor View Drive, Brookpines Court, Rosewell Drive, Sheheen Street, Locust Street, and India Hook Road (Winthrop Drive to Glendale Drive).
Goal: Support the study and development of key city corridors
$10.5 Permit Activity since October 2015
million Cherry Rd
$12 million Galleria
$275 thousand Saluda
12 Month Rolling Total
Cherry Rd See $1 million in new development
Galleria See $1 million in new development
strategic goal
strategic goal
on track
on track
Saluda See $1 million in new development strategic goal not on track
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Goal: Strengthen neighborhoods through partnerships that promote community, identity, and livability
0
7
Rehabilitations
Demolition
20 Rehabilitations
30 Demolitions
strategic goal
strategic goal
not on track
on track
16 Neighborhood meetings
90% Voluntary compliance rate
Neighborhood meetings
66% Voluntary Compliance
strategic goal
strategic goal
on track
on track
175
Voluntary compliance rate— 70%
The majority of open code enforcement cases are classified as a “Nuisance” or “Exterior Structure—Minor”. “Nuisance” violations include graffiti, overgrown grass, yard debris, and junk/derelict vehicles. “Exterior Structure—Minor” are structure violations that requires minimal skill, labor or materials to rectify; as an example, peeling paint on a structure.
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Goal: Offer a variety of opportunities to engage citizens, build public trust, and encourage civic pride
Engagement
September
August 10%
Website Visits
67,448
increase in social media engagement
66,612
strategic goal
September
Facebook Likes
3,623
on track
14% 51% increase over June 2016
Goal: Cultivate partnerships that encourage a wide range of cultural, recreational, and educational opportunities for all ages
266 Therapeutic Recreation participants
Provide opportunities for special populations strategic goal
on track
Add 30 OWLs club members strategic goal on track
172 OWLS Club participants
Paint 20 homes through Rolling in Rock Hill strategic goal
On September 17, the brushes came out for Rolling in Rock Hill. In 2016 27 houses of eligible homeowners were painted, free of charge, by 517 volunteers from the community. (photos from the Rock Hill Herald)
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City of Rock Hill 155 Johnston St. PO Box 11706 Rock Hill, SC 29731 www.cityofrockhill.com 12