September 2021 Monthly Performance Report The City of Rock Hill has developed a service strategy with three main initiatives. Serving embodies our commitment to the community.
COVID-19 Related Milestones • •
Engaging represents our responsibility to • actively communicate and connect with our residents. Growing encompasses our pledge to work together to encourage balanced growth in our community.
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March 13, 2020 —Initial Governor’s declaration of State of Emergency June 15—City Hall building (limited) reopening, employees working remotely return to office July 10—Rock Hill local face covering emergency ordinance goes into effect January 22, 2021—Rock Hill Piedmont Community Vaccination Clinic opens March 22—Rock Hill local face covering ordinance lifted June 6—State COVID-19 State of Emergency expires
This report provides monthly performance data on the City’s ongoing key metrics. For more details on the Strategic Plan and other performance information, please see reports and dashboards at www.cityofrockhill.com/transparency
Public Safety Response Time
Serving
Police
Fire*
3.9 minutes
n/a
*Fire response time from December 2020 to September 2021 has been not been available due to a change in dispatching software.
Violent Crime September 2019 to September 2021
The local rate of violent crime follows the national trend of increased violent crime at began in 2020. While incidents of suspected murder get significant coverage, the violent crime number is really driven by “aggravated assault” charges. In 2020, nearly 80% of Rock Hill’s violent crime count was made up of aggravated assaults incidents.
Serving Voluntary Compliance
REDI & Voluntary Code Compliance •
Resource Education & Development Initiative (REDI) target specifically neighborhoods Catawba Terrace and Sunset Park with additional resources appropriate to neighborhood needs. Sunset Park was added for FY2022.
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Voluntary compliance is a measure of what percentage of property owners bring their property back to compliance after a citation.
City
REDI Neighborhoods
91%
98%
Target for voluntary compliance is 85%, both in the city as a whole and the REDI neighborhood.
Serving Customers Utilities customers have new options for conducting business with the City. • By Phone • Online • Bank Draft • Drive Thru • Park and Serve These options encourage customer to access customer service remotely and reduce trips into the City Hall building.
Utilities—Electric Reliability •
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System Average Interruption Duration Index (SAIDI) measures the system-wide average power outage duration per September 2021 customer. The SAIDI target is less SAIDI than 145.87 minutes. 62.35 minutes Crews are mobilized to lessen the duration of issues and equipment automation is deployed to minimize the impact of events.
‘REC in a Box’ Participants • •
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Recreation, Education and Community (REC) in a Box began in FY2019. COVID-19 has September 2021 greatly impacted 220 Participants all Parks, Recreation & Tourism (PRT) programs including REC in a Box. REC in a Box restarted programs after the initial COVID-19 shutdown in June 2020.
Engaging
Rock Hill, a Purple Heart City On September 27, City Council proclaimed Rock Hill a Purple Heart City, recognizing Purple Heart recipients at that evening’s City Council meeting. The purpose of a city/community to being called a Purple Heart City is to honor and remember military personnel wounded or killed in combat with hostile forces. The Purple Heart is specifically a combat decoration and it is our nation's oldest military medal. It was first created by General George Washington in 1782 and was then known as the Badge of Military Merit. It is the nation's oldest military medal.
Therapeutic Recreation Participants September 2021
88 Program Participants CityCast Did you know the City of Rock Hill has a podcast? The podcast covers everything from Miracle Park to the Airport to Fire Prevention. Give it a listen and get caught up on the latest in Rock Hill.
https://www.cityofrockhill.com/departments/office-of-management-budget/more/office-of-managementbudget-omb/city-channel/citycast-podcast 3
Growing
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Private Investment
Private Investment strategic goals are as follows: * Support private development in the Albright/Saluda Corridor. * Identify and study the next key corridor
Planning Permits
York County Job Fair On September 22, the Rock Hill Sports and Events Center hosted the York County Job Fair, an opportunity to re-enter the workforce, re-invent oneself in a new role or re-establish career goals. This Job Fair is on the My Ride route and was offered as a free service for those needing transportation to the event 4