Monthly Performance Report November 2016
Goal: Provide high quality public safety and judicial services Officers and students playing chess at York County Library in Rock Hill on November 15.
Engage the public on a regular basis strategic goal
on track
70% within 5 minutes National average— 4 minutes 35 seconds
strategic goal
on track
Goal: Provide high quality public safety and judicial services
Crime Stats
November
Violent Crimes
36
30
24
Property Crimes
245
242
226
October September
Warrants
November
Received
162
153
161
Served
138
152
171
Court Cases New Disposed/Discharged Priority 1 Call Response Times National averages— • 43% response within 4 minutes • 93% response within 8 minutes
October September
November
October
699
872
Disposed/ Discharged exceed New strategic goal
1,128
1,307 November
Fire Calls
90%
Medical Calls
90%
on track
90% Priority 1 Fire Calls within 5 minutes strategic goal on track
90% Priority 1 Medical Calls within 5 minutes strategic goal on track
Goal: Provide high quality public safety and judicial services
5 Residential fires
Below 0.9 fire incidents per 1,000 strategic goal on track
350 Commercial inspections
1,266 Children educated
0.86 12 Month Rolling Average
Fire Incident Rate
100%
90%
inspected annually
contained to room of origin
strategic goal
strategic goal
on track
not on track
Educate over 7,000 students
Reach out to over 8,238 citizens
strategic goal
on track
strategic goal on track
Fire Incident Rate— .90 incidents per 1,000
80% Fires contained to room of origin
651 Adults contacted about fire safety
4
Goal: Provide high quality public works and stormwater services
100%
240
Potholes Repaired within 2 days
Miles of streets swept MS-4 Requirement clean basins strategic goal
on track
54
37
CORH Traffic signs installed
Utility cuts Repaired
100% Pothole work orders completed in 2 days strategic goal
Update all City owned street signs
on track
not on track
strategic goal
Goal: Provide high quality parks, recreation and tourism services
Total Users
November
October
September
Parks
81,020
108,807
102,996
Recreation Centers
28,782
15,828
14,791
Manage and support Old Town events
The Holiday Ice Rink opened November 18 and will run until January 16.
strategic goal
on track
5
Goal: Provide high quality electric, water and sewer services 5.62
58.74
99.99%
min
min
ASAI— System was available
CAIDI—Avg
SAIDI—Avg Interruption duration
customer interruption
Less than 142.16 minutes SAIDI
Less than 74.74 minutes CAIDI
Electric Service
2015
2016
Raw Water
16.1MGD
16.3 MGD 20.6 MGD
Finished Water
15.5 MGD
15.3 MGD 19.0 MGD
Average
Water Flow
on track
on track
on track
November
strategic goal
strategic goal
strategic goal
2014
99.95% ASAI
Wastewater The average daily flow of the Manchester Creek Waste Water Treatment Plant for November was 9.0 million gallons per day (MGD). This is a decrease from November 2015 of 13.6 MGD and November 2014 of 9.4 MGD.
Goal: Ensure exceptional customer service and proactive communication through accessible, responsive, and knowledgeable employees
2:23
2:21
Hold time
Talk time
63 Hold less than 90 seconds strategic goal
not on track
New Twitter followers
Talk less than 2:30 mins strategic goal
on track
6
Goal: Provide high quality economic development services
Maintain or increase Open for Business usage strategic goal on track
200 new jobs by 6/30/2018 strategic goal
160 Jobs created Open for Business
261 Permits issued
Photo: South Carolina ETV
On November 14, the Freedom Walkway was dedicated in an event con-sponsored by SC ETV at the Palmetto Room.
$6.6 million valuation of permits
762 Building inspections
Complete the Woolworth Walkway project strategic goal Photo: WRHI 7
Goal: Create a vibrant Knowledge Park area
Knowledge Park
November
Facebook Likes
15,710
10% Increase in site traffic strategic goal on track
November
Old Town Events
10
20 Old Town events a year strategic goal on track
Goal: Contribute to the success of the community’s business parks Continually, businesses are exploring opportunities to bring their business to Rock Hill. Here is an update on prospective companies—companies who have Rock Hill on their short list of preferred locations. In November one particularly large prospect increased these number significantly.
18
$479
Active Prospects
million
Potential Investment
2,321 Potential New Jobs
Elite Logistis commits to the first spec building in Legacy West.
Contribute to the success of the community's business parks strategic goal
on track 8
Goal: Provide for a coordinated transportation system that supports the City’s growth goals
Encourage development of Spec Buildings
Waterford Spec Building B construction is on track, expected completion in December 2016.
strategic goal on track
Goal: Support the study and development of key city corridors
Permit Activity since December 2015
$15.3
$13.8
$281
million Cherry Rd
million Galleria
thousand Saluda
12 Month Rolling Total
Cherry Rd See $1 million in new development
Galleria See $1 million in new development
strategic goal
strategic goal
on track
on track
Saluda See $1 million in new development strategic goal not on track
9
Goal: Strengthen neighborhoods through partnerships that promote community, identity, and livability
30
81%
0
5
Rehabilitations
Demolitions
Neighborhood meetings
30
175
66%
Demolitions strategic goal
Neighborhood meetings
Voluntary Compliance
on track
strategic goal
strategic goal
on track
on track
20 Rehabilitations strategic goal not on track
Voluntary compliance rate
Voluntary compliance rate— 70%
The majority of open code enforcement cases are classified as a “Nuisance” or “Exterior Structure—Minor”. “Nuisance” violations include graffiti, overgrown grass, yard debris, and junk/derelict vehicles. “Exterior Structure—Minor” are structure violations that requires minimal skill, labor or materials to rectify; as an example, peeling paint on a structure.
10
Goal: Offer a variety of opportunities to engage citizens, build public trust, and encourage civic pride
Engagement
November
October 10%
Website Visits
60,190
increase in social media engagement
64,033
strategic goal
November
Facebook Likes
3,770
on track
19% 51% increase over June 2016
Goal: Cultivate partnerships that encourage a wide range of cultural, recreational, and educational opportunities for all ages
460 Therapeutic Recreation participants
Provide artistic and cultural programs strategic goal on track
Provide opportunities for special populations strategic goal
on track
Add 30 OWLs club members strategic goal on track
Park Recreation and Tourism T.A.P. (Therapeutic Art Programs) and Area Eleven Special Olympics of South Carolina held the “TAP Into the Arts Show” on November 18. Watercolors, photography, pottery, and other handmade items were on display and for sale. The Praise Dance Troupe performed “Change the World” as part of the art show.
154 OWLS Club participants
11
City of Rock Hill 155 Johnston St. PO Box 11706 Rock Hill, SC 29731 www.cityofrockhill.com 12