WELCOME TO CHAMPIONS CLUB
DEAR MEMBER,
Welcome to our Champions Club family!
The City of Southlake is proud to have you as a member of Champions Club at The Marq Southlake. We strive to provide recreational opportunities for all ages, abilities and interests. Whether you are looking to get in shape, find an exciting class, learn a new skill or relax by the pool, Champions Club has you covered! If this is your first time to the facility, visit our Guest Services desk for information about your membership.
In this Member Guide you will find a full listing of amenities, hours of operation, program information, and facility rules and guidelines. Familiarize yourself with the information in this guide so you can take advantage of all that Champions Club has to offer.
Please feel free to contact either myself or any other member of our management team with questions, comments or concerns.
AMY BENNETT
CHAMPIONS CLUB OPERATIONS MANAGER
817.748.8955
ABennett@TheMarqSouthlake.com
HOURS OF OPERATION
CHAMPIONS CLUB FACILITY
MONDAY – FRIDAY
5:00am - 9:00pm
SATURDAY
7:00am - 8:00pm
SUNDAY
10:00am - 7:00pm
For Aquatics Center hours please visit our website at www.experiencechampionsclub.com
*Hours are subject to change without notice. Modified operating hours will be posted a minimum of one week in advance.
LIL’ CHAMPS (CHILD WATCH)
Ages 6 weeks – 9 years
MONDAY-FRIDAY
8:00am - 1:00pm 3:00pm - 7:00pm
SATURDAY
8:00am - 1:00pm
SUNDAY
CLOSED
FACILITY SCHEDULES
Schedules are available with Guest Services and are posted on the website. Schedules are subject to change without notice.
AVAILABLE SCHEDULES:
• The Courts (Gymnasium)
• Aquatics Center
• Group Fitness Classes
HOLIDAY HOURS
CLOSED
• Easter
• Independence Day
• Thanksgiving Day
• Christmas Day
MODIFIED HOURS
• New Year’s Day
• Memorial Day
• July 3rd
• Labor Day
• Christmas Eve
• New Year’s Eve
AMENITIES
FITNESS FLOOR
• Treadmills
• Stepmills
• Ellipticals
• Rowing Machines
• Upright, recumbent, & spin bikes
• Selectorized Strength Equipment
• Free Weights
• Functional Fitness Area
PREMIER & ELITE FITNESS STUDIOS
• Wood Sprung Floors
• QueenAx Functional Training System
• Spin Bikes
PERSONAL FITNESS STUDIOS
• Wood Sprung Floors
• Mirrored Wall
• Ballet Barres
• Sound System
• Fitness on Demand TV (1)
THE
COURTS (Gymnasium)
• 2 Courts with Drop-down Divider Screen
• Volleyball / Basketball / Pickleball Capabilities
• Adjustable Basketball Goals
INDOOR
TRACK
• 1/16-mile (100M) Indoor Walking/Running Track
LOCKER ROOMS (Women, Men, and Family)
• Full and Half-size Lockers
• Showers
• Centrifuge Swimsuit Dryers
• Family Changing Rooms
• Rentable & Day Use Lockers
LIL’ CHAMPS CHILD WATCH
• Supervised Child Watch
• Designated Infant Area
• Child’s Restroom
• Outdoor Play Space
AQUATICS
CENTER
• Three 20-yard Lap Lanes
• Two Water Slides
• Toddler Play Zone
• Toddler Water Slide
• Spa
• Dry Sauna
• Resistance Channel (River)
• Water Spray Cannons
• ADA Chair Lift
TERRACE
• Water Play Feature
• Private Cabanas
HALL OF FAME CLASSROOMS (3)
• Rental and Programming Space
• Sink
• Multi-purpose use
• TV
ALL STAR & MVP PARTY ROOMS (2)
• Sink
• Refrigerator & Freezer
• Party Packages
• TV
LIL’ CHAMPS PLAYGROUND
• Toddler & Youth Play Structure
• Climate-controlled
• Interactive Play Wall
THE FIELDHOUSE (Indoor Turf)
• 35-yard Multi-purpose Synthetic Turf Field
• One Soccer Goal
• Fitness Equipment
OUTDOOR TURF
• 50-yard Multi-purpose Synthetic Turf Field
• Outdoor Lights
• One Soccer Goal
• One Field Goal
*Availability of amenities may vary based on programming and events.
CODE OF CONDUCT & GENERAL RULES
All guests visiting the facility are expected to exhibit appropriate behavior at all times while participating, spectating or attending any program, event or meeting. This includes programs, events and meetings that may or may not require an admission fee, spectating at athletic events, and special event attendance. The follwing rules are in place to ensure guests’ safety and satisfaction while enjoying Champions Club.
• All entrants to Champions Club must check in with Guest Services.
• Members must scan their membership card or manually check in with Team Member.
• Non-members must purchase a day pass, be registered for a class or present a free guest pass to use the facility.
• Parents or caregivers of participants in a class, visitors for facility rentals and spectators for sport leagues may enter facility but will not have access to facility amenities without a membership or day pass.
• Guests need to help maintain a family atmosphere by showing courtesy and respect to all guests and facility Team Members.
• Proper attire and footwear must be worn in all areas of the facility. Gym shorts, t-shirts and/or sports bras are acceptable. Non-marking closed-toe athletic shoes are required in all fitness areas. Proper swimming attire is required for aquatic areas. The City of Southlake reserves the right to define inappropriate attire when necessary.
• No guest shall behave in such a manner as to jeopardize the safety, health or well-being of themselves, Team Members, other guests or the facility. Such behavior, including abusive or profane language, may be grounds for expulsion.
• Guests shall take direction from all facility Team Members.
• Guests playing music must utilize headphones unless authorized.
• Guests utilizing facility equipment are responsible for its undamaged and timely return.
• No horseplay or misuse of equipment or of the facility will be permitted.
• Champions Club is not responsible for lost, stolen or damaged items or items left in lockers.
• All injuries on premises must be reported immediately to a Team Member.
• Pets are not permitted with the exception of active service animals of our guests and pet-related events.
• Smoking, electronic cigarettes or use of any tobacco product is prohibited except in designated areas. The use of alcohol and illegal drugs are strictly prohibited on the premises of the facility.
• Admission to Champions Club may be denied for the following reasons: suspected being under the influence of drugs or alcohol, evidence of contagious disease, and any person deemed detrimental by management to the safety of themselves or others.
• Glass containers are prohibited.
• Loitering is not permitted.
• Soliciting, gambling, and panhandling are prohibited.
• Any group wishing to host an organized event must receive advance written approval.
• Only Champions Club Team Members, authorized instructors and personal trainers performing within the scope of their duties may train or instruct guests. No unauthorized personal trainers, instructors, coaches or physical therapists are allowed to use Champions Club to train or instruct guests.
• You may not solicit in person or in writing on the premises. City of Southlake retains sole discretion to determine whether a member or guest is engaged in soliciting.
• Team Members reserve the right to remove anyone from the facility who is found in violation of the above rules or is otherwise disruptive to other guests.
• A member or guest who violates established rules, policies or procedures is subject to disciplinary action up to and including expulsion.
FACILITY AGE REQUIREMENTS
GENERAL FACILITY
• Children ages 0-6 must be supervised by a caregiver age 16 or older.
• Children ages 7-11 must have a caregiver age 16 or older within the facility at all times.
• Children ages 12 and up have full access.
FITNESS FLOOR, GROUP FITNESS, CARDIO ROOM, WEIGHT AREA, PRIVATE STUDIOS
• Children ages 0-11 do not have access.
• Children ages 12-14 must complete a fitness safety orientation and be supervised by a caregiver age 16 or older.
• Children age 15 and up have full access.
THE COURTS, THE FIELDHOUSE, OUTDOOR TURF
CAREGIVER:
Individual age 16 or older who is responsible for a child.
SUPERVISED:
Caregiver is within sight and sound of child at all times.
• Children ages 0-6 must be supervised by a caregiver age 16 or older. No access to fitness equipment.
• Children ages 7-11 must have a caregiver age 16 or older within the facility at all times. No access to fitness equipment.
• Children ages 12 and up have full access after completing a fitness safety orientation.
AQUATICS CENTER & TERRACE
• Children ages 0-6 must be supervised by a caregiver age 16 or older. Caregiver must be in pool with child.
• Children ages 7-9 must be supervised by a caregiver age 16 or older within the Aquatics Center at all times.
• Children ages 10-11 must have a caregiver age 16 or older within the facility at all times.
• Children ages 12 and up have full access.
SAUNA & SPA
• Children ages 0-11 do not have access.
• Children age 12 and up have full access.
INDOOR TRACK
• Children ages 0-6 do not have access.
• Children ages 7-11 must be supervised by a caregiver age 16 or older.
• Children ages 12 and up have full access.
LIL’ CHAMPS PLAYGROUND
• Children ages 0-6 must be supervised by a caregiver age 16 or older.
• Children ages 7-11 must have by a caregiver age 16 or older within the facility at all times.
• Children ages 12-15 do not have access.
MEMBERSHIPS
MEMBERSHIP TYPES & DEFINITIONS
RESIDENT
Available to individuals who reside or own residential property in the City of Southlake
CORPORATE
Available to all current employees of a Southlake business or church. Individuals must show proof of current employment through a pay stub dated within thirty (30) days of enrollment.
FAMILY
Available to families residing within the same household who are claimed on IRS taxes. Claimed dependents must be age 23 or younger. Family memberships may have up to (1) additional individual, 16 years or older, designated on their family membership who is not claimed on their IRS taxes.
YOUTH
Persons 3 years to 15 years old are eligible to purchase the youth membership.
ADULT
Persons 16 years to 64 years old are eligible to purchase the adult membership.
SENIOR
Persons 65 years and older are eligible to purchase the senior membership.
Members receive full access to all Champions Club amenities including the Fitness Floor, Aquatics Center, The Courts, Locker Rooms, Group Fitness, The Fieldhouse and Outdoor Turf, and Lil’ Champs Child Watch.
Military discount 10% off eligible fee available only to primary members.
GUEST PASS
Members receive free monthly guest passes to bring their friends or family to try out Champions Club! These passes never expire, and carry over each month, as long as your membrship is active.
In order to utilize monthly guest passes, guests must be accompanied by a member during the duration of their visit. Member must check in at Guest Services front desk to redeem guest pass.
DAY PASS
Day passes, including child watch, are nonrefundable and non-transferable. Guest must have receipt for same day re-entry.
MEMBERSHIP RENEWALS
Memberships are auto-renewed on the activation date of each month
MEMBERSHIP REFUNDS/TRANSFERS/FREEZE
Memberships are non-refundable, non-transferable and not eligible for freeze.
MEMBERSHIP CANCELLATION
A Customer Adjustment Request (CAR) form must be submitted at least seven (7) business days prior to the next auto-payment date in order to stop the payment from being processed. All passes listed on the cancellation form shall be set for non-renewal for the next billing date. Membership may continue to be used up and through the date already purchased. Prorated refunds are not issued for memberships. Please call, email, or visit us to request a CAR form.
LIL’ CHAMPS CHILD WATCH
Lil’ Champs is an active play environment that encourages children to interact with others of similar age and interest. Active play components include age appropriate games, toys, arts and crafts, music and many more stimulating activities. Lil’ Champs entry is no additional fee for members and $5 for Family no child watch members and non-members.
RULES
• Age requirement: 6 weeks – 9 years old.
• Children may be left for a maximum of two (2) hours per visit.
• Caregiver must remain in Champions Club during child’s visit.
• Team Members-to-child ratio may not exceed 1:7.
• Team Members-to-infant ratio may not exceed 1:4.
• No more than 8 infants will be accepted at one time.
• Outside toys, food, and drinks are not permitted.
• Team Members is not permitted to change diapers, assist in toileting or administer medication.
• Caregivers will be contacted if child cries excessively for more than 10 minutes.
• Children who have been ill within 72 hours are not allowed to enter Lil’ Champs.
• Caregiver will not be allowed beyond the gate.
• Caregiver and children must show respect to all users and Team Members.
• Children must refrain from causing bodily harm to other children and Team Members.
• Children must refrain from damaging equipment of facility.
• Caregiver must follow proper check-in and check-out procedures.
• Footwear is required.
• Lil’ Champs spaces are on a first-come-first serve basis. No reservations accepted.
• If Lil’ Champs has reached capacity, children will be added to a first-come-first serve waitlist and contacted when space is available.
SIGN-IN
• Account shall store household information including photos of participants and authorized caregivers for pick-up, medical information, emergency contacts and any other special notes.
• Participants must be signed in by a caregiver at least 16 years old at Lil’ Champs Desk prior to entering Lil’ Champs.
• Participants must have a valid Champions Club membership or Lil’ Champs day pass to enter.
SIGN-OUT
• Only parents or caregivers indicated in the participant’s account that are at least 16 years old may pick up a child from Lil’ Champs.
• Authorized caregivers whose photos are not stored shall be required to show photo ID to match against the child’s authorized pick-up list and will be asked to take a photo to add to the account.
• Only parents may update the authoprized pick-ups on account.
LATE PICK-UP
• Caregivers must adhere to the posted hours for pick-up and their visit expiration time.
• In the event that an authorized individual arrives late to pickup, the following actions may occur:
• Written warning and documentation on household account
• Written notification to parent/caregiver requesting a conference with Team Member
• Suspension of Lil’ Champs child watch privileges
DISCIPLINE
• The Community Services Department prefers to use the least amount of disciplinary action necessary to correct the problem. Our goal is to educate members, guests and participants of established rules and behavior expectations and that there are consequences for violating behavior, especially behavior that adversely affects another individual.
• An individual’s age, abilities, intent, and the nature of the offense may be considered when determining the appropriate disciplinary action.
LIL’ CHAMPS PHONE
SAVE THIS NUMBER: 817.203.4669
Lil’ Champs Team Members communicate with caregivers primairly via text message from the number listed above.
RENTALS
Champions Club is the perfect location for corporate events, meetings, parties, lock-ins, and other memorable occasions. All members receive a 20% discount on current facility rental rates.
Reservations can be made online or in person. For party packages, reservations must be made at least 14 days in advance. For after-hours events, such as Champions Club Lock-Ins or Full Facility Rentals, reservations need to be made at least 30 days in advance. Online reservations (excluding party packages) must be made at least 3 days in advance.
Reservations cannot be made more than 90 days in advance, or 30 days in advance for the Courts, Fieldhouse, or Outdoor Turfs.
*Please visit our website for the Champions Club Rental Policy at experiencechampionsclub.com.
PARTY PACKAGES
Our world-class party professionals will help you plan the perfect party tailored to fit your needs. Our party rooms are ideal for celebrating birthdays, end-ofseason celebrations, graduations, and more!
CHOOSE YOUR PARTY STYLE
Whether your child loves to swim, play, or be entertained, we have something for everyone and every budget. All packages offer a private room for two hours and an activity for one hour. All party rooms have a capacity for 40 people, including kids and adults.
Package Options:
• Indoor Playground Party, Standard or Deluxe
• Pool Party, Standard or Deluxe
• Sports Deluxe Party
• Activity Deluxe Party
Please contact us at (817) 748-8953 or Rentals@TheMarqSouthlake.com for more information!
The following are available to rent within Champions Club:
Hall of Fame Multi-purpose Classroom(s)
The Courts (Gymnasium)
The Fieldhouse (Indoor Turf Field)
Outdoor Turf Field
Aquatics Center
All Star & MVP Party Room(s)
Outdoor Cabana(s)
Fitness Studio(s)
Full and Half Lockers
Full Facility & Lock-ins
FITNESS FLOOR
The Fitness Floor includes a variety of cardio machines: treadmills, elliptical trainers, stair climbers and exercise bikes. Our weight training section contains selectorized machines, a selection of free weights and barbells, flat and adjustable weight benches, and Smith machines. There is also a section of fitness equipment comprised of stability balls, plyometric boxes, stretching mats, resistance bands, etc. Fitness safety orientations are free of charge, available to all guests and required for youth ages 12–14.
FITNESS FLOOR RULES
• Children 11 and under are not permitted on the Fitness Floor.
• Children ages 12–14 must complete a fitness safety orientation before using equipment.
• Children ages 12–14 must supervised by a caregiver age 16 or older.
• Non-marking, closed-toe athletic shoes are required.
• Guests must clean equipment after each use.
• TV stations are set for family friendly viewing.
• Food is prohibited.
• Only beverages in a closed container are permitted.
• Do not drop, slam or bang weights.
• Please allow other guests to work onto a machine between sets.
• Please limit cardio workouts to 30 minutes if other guests are waiting.
• No horseplay or misuse of equipment will be tolerated.
• Please notify a Team Member immediately of any malfunctioning equipment.
• Only Champions Club Team Members, authorized instructors and authorized personal trainers are permitted to train and instruct in Champions Club
• All weights and equipment must be returned to appropriate storage.
• No horseplay.
• Only use equipment for intended use.
• Please re-rack your weights.
RUNNING / WALKING TRACK RULES
• Guests 6 and under are not permitted on track.
• Children 7–11 years of age must be supervised by a caregiver age 16 years or older.
• Direction of travel is changed daily as indicated on sign at entrance to track and must be adhered to by all users.
• The inside lane is for walking and the outside lane is for running.
• Non-marking, closed-toe athletic shoes are required.
• Strollers and baby joggers are allowed provided they don’t impeed track use.
• No horseplay or misuse of equipment will be tolerated.
• Cell phone use prohibited.
• The track may not be used to observe activities on The Courts.
• Stopping on the track is not permitted.
• Racing on the track is not permitted.
• Do not impede guests using the track while entering or exiting.
• Appropriate gym attire must be worn.
• Please do not slam the weights.
• Guests must clean equipment after each use.
• All weights and equipment must be returned to appropriate storage.
• Allow others to work in.
• Share the space and equipment.
• Be considerate of others.
GROUP FITNESS
Champions Club offers a wide variety of fitness programs. A group fitness class schedule can be obtained at Guest Services or online.
Group fitness has a full line-up of both water and land programs with nationally certified instructors. Fitness safety orientations are free of charge, available to all guests and required for youth ages 12–14.
• 50+ group fitness classes are offered weekly and are free of charge for members. Non-members can access group fitness classes with the purchase of a facility day pass.
• Individuals must pick up a ticket at the Fitness Desk prior to class. Space is limited and open on a first come, first served basis.
• Group fitness tickets are available 20 minutes prior to the class start time on a first-come, first-serve basis.
• Tickets must be submitted to instructor prior to class entry.
• Children ages 12–14 must be accompanied in class by a caregiver age 16 or older.
• All group fitness classes are 50 minutes unless otherwise specified.
PERSONAL TRAINING
The Marq Southlake is proud to have a personal training program at Champions Club. Personal training packages can be purchased at Guest Services Desk. All personal trainers at Champions Club are certified and licensed personal trainers.
• Champions Club offers both Individual, partner training and small group.
• Members and non-members may purchase personal training packages.
• Services must be paid in full before training with a personal trainer.
• A trainer will be assigned to participants based on availability and specialization.
• The full fee will be charged for “noshows,” guests who arrive more than 15 minutes late without proper notice, and guests who cancel with less than 24 hours before their scheduled session.
• Each personal training session is 50 minutes.
• Sessions must be used within 180 days of purchase date.
• Sessions are non-refundable and non-transferable outside of member account.
• Sessions are purchased through Champions Club and not through the individual personal trainer.
• Clients are required to be checked in before or after each personal training session.
THE COURTS, FIELDHOUSE, & OUTDOOR TURF
RULES
• Children age 6 or younger must be supervised by a caregiver age 16 or older.
• Children age 7–11 must have a caregiver age 16 or older in the building.
• Non-marking, closed-toe athletic shoes are required.
• No dunking, hanging on rims/court divider or pulling on nets.
• Goals may be lowered with Team Members assistance by guest request.
• Food is prohibited.
• Only beverages in closed containers are permitted.
• Pick-up games are voluntary and must be non-contact, rules/fouls are called at player discretion.
• Exclusive use of a space is only permitted through rental. Organized practices are not allowed without a rental.
• Usage of fitness equipment on the turf must be used in accordance with the Fitness Floor rules.
• Anyone participating in open play must share spaces equally.
• Full court basketball will be allowed as scheduled.
• Only program participants or rentals are permitted in space when a program or rental is being conducted.
• No active use of strollers is permitted.
• Guests utilizing facility equipment are responsible for its undamaged and timely return.
• Keep all balls and other equipment away from light fixtures, ceiling and windows.
• League participants and spectators must check in at Guest Services.
• Metal cleats are not permitted.
• Outdoor Turf will close for storms that include lightning, thunder or tornado warnings.
• Bats and hard balls (lacrosse, softball, baseball, etc...) are prohibited.
AQUATICS CENTER
Our Aquatics Center has something for everyone! In addition to zero-depth entry and a toddler water slide, it also has a resistance channel, three lap lanes, an open swim area, sauna and spa. Kids big and small won’t want to leave without racing down one of our two large water slides! The Outdoor Terrace features water play features, private rentable cabanas and a lounge area.
• No running, dunking or horseplay in the pool area.
• Food and drinks may only be consumed at the tables.
• No headfirst entry into the pool.
• Children age 6 and younger must be supervised by a caregiver age 16 or older. Caregiver must be in pool with child
• Children ages 7–9 years old must have a caregiver age 16 or older within the Aquatic Center at all times.
• Children ages 10-11 years old must have a caregiver age 16 or older within the facility at all times.
• Children ages 12 and up have full access to the Aquatic Center
• Only U.S. Coast Guard approved floatation devices are allowed.
• A proper swimsuit is required to use all slides and enter the bodies of water (pool and spa). A proper swimsuit is defined as an item of clothing designed to be worn in a water environment. Street clothes, long flowing clothing or gym clothes do not qualify as a swimsuit. Swimsuits that are excessively revealing or provocative, including but not limited to transparent material, mesh material, thongs, tangas and G-strings, will not be allowed. Team Members reserves the right to deem attire as inappropriate.
• Admission to the Aquatics Center may be denied for the following reasons: open wounds or sores, new tattoos less than 3 weeks old, and any person deemed detrimental by management to the safety of themselves or others.
• The following behaviors will not be tolerated and are grounds from removal from the facility: profane, abusive language; running, dunking, roughhousing and extended breath holding; throwing, climbing or standing on another person, including chicken fighting; excessive public displays of affection, failure to follow lifeguard instructions.
• For the health of all swimmers, individuals wearing diapers are required to wear swim diapers.
• Changing diapers poolside is not permitted.
• Only masks that do not contain glass lenses may be used. Masks must be clearly marked as having plastic lenses; masks that are not marked will be treated as containing glass lenses and are not permitted.
• Only soft, hand-size toys are permitted. Toys are not to be thrown across the pool.
• Team Members reserves the right to discontinue toys or behaviors at any time and enforce other rules as necessary to maintain a safe environment.
LAP LANES
• Swimmers in the lap lanes must be swimming from wall to wall. Swimmers should not stop or change direction in the middle of a lane.
• Swimmers should circle swim to allow for more than one swimmer per lane.
• Swimmers may use training equipment (kickboards, pull buoys, hand paddles, fins, masks, snorkels, etc.) in the lap lanes but not in other areas of the pool.
• Swimmers will not be permitted to engage in extended breath holding.
• Swimmers may have a closed water bottle on the deck in the lap lane area.
• Please see the website for the lap swim schedule.
TODDLER AREA
• Rider must remain seated while on the slide. No headfirst entry. Do not attempt to climb up the slide.
• Children 6 and younger must be supervised by a caregiver age 16 or older. The caregiver does not need to be in the pool but should be in the toddler area.
WATER SLIDES
• Guests must be at least 42 inches tall to ride the tower slides. Weight limit is 300 pounds.
• No life jackets or water shoes may be worn while riding the slides.
• Rider must stay on their back with their arms crossed while riding the slide. No turning around, rolling over or going headfirst.
• Riders should exit the run out immediately after landing.Only one rider at a time in the slide. Follow Slide Dispatchers instructions.
• Riders may not attempt to stop, stand, kneel or climb back up the slide.
• Persons who are pregnant or have heart or back problems should not ride the slide.
• Swimwear with exposed zippers, buckles, rivets or exposed metal ornamentation is not permitted. Only swimsuits may be worn in the slide.
PRIVATE SWIM LESSONS
Private swim lessons are available for members only of all skill levels ages 4-14. Classes are 30 minutes in length and are held during normal operation times set up between the participant and Aquatics Team Members.
Please contact aquaticsteam@cityofsouthlake.com for more information.
Only Champions Club Team Members and authorized instructors performing within the scope of their duties may train or instruct guests. No unauthorized instructors, coaches or physical therapists are allowed to use Champions Club to train, instruct or give feedback to guests.
SAUNA RULES
• Guests must be 12 years of age or older.
• A maximum of 10 guests are permitted in the sauna at a time.
• Clothing or swimwear is required while in the sauna.
• Guests should limit time in the sauna to 10 minutes.
• Guests must shower before entering the sauna and when leaving the sauna to enter the pool or spa.
• Remove all jewelry before entering the sauna to prevent burns.
• Place a clean, dry towel between your body and the sauna bench.
• Hydrate properly before and during time in the sauna. Colored and flavored drinks must be stored outside the sauna. Only water bottles are allowed inside the sauna.
• The sauna is a quiet space; please keep talking and noises to a minimum.
• Guests who are in poor health, are pregnant, or are suffering from a chronic health condition, immune disorder, respiratory condition or cardiac condition should not use the sauna without consulting a physician.
• Guests should refrain from spitting in the sauna.
• Guests should refrain from pouring any liquids on the electric heater due to risk of fire and damage to the heater.
SPA RULES
• Guests must be 12 years of age or older.
• A maximum of 20 guests are permitted in the spa at a time.
• Guests should limit time in the spa to 15 minutes.
• Guests should not fully submerge their body in the spa.
• Guests who are in poor health, are pregnant, or are suffering from a chronic health condition, immune disorder, respiratory condition or cardiac condition should not use the spa without consulting a physician.
ATHLETIC LEAGUES AND RECREATION PROGRAMS
The City of Southlake offers a wide array of programs, athletics, and activities for all ages. Whether you’re looking for fun an athletic league, dance class, sports clinic, technology class, or an awesome kids summer camp, you’ll find it in Southlake Parks and Recreation!
A guest is not required to have a membership to Champions Club in order to participate in programs. Members do receive a 20% discount and priority early registration on all programming held at Champions Club.
Please refer to our website at ExperienceChampionsClub.com for all current program offerings and our program refund policy.
SENIORS
Champions Club senior membership provides active adults ages 65 and better full access to all benefits and amenities.
Seniors may purchase a day pass or a monthly membership to have unlimited access to the Champions Club facility. Champions Club members 55 and better also receive a complimentary membership to the Southlake Senior Activity Center.
The Senior Activity Center hosts weekly card games, special events, trips, educational classes, dances and more. Many programs at the center are offered through community partner agencies and volunteer programs. Members have a variety of opportunities to socialize with friends and keep the mind, body and spirit engaged in meaningful pursuits.
For more information on upcoming events at the Senior Activity Center, please visit SouthlakeSeniorCenter.com.
INFORMATION
FOOD & BEVERAGE
Food and beverages are permitted in designated areas only. No food is permitted in The Courts, Fitness Floor, Outdoor Turf or The Fieldhouse. Beverages in closed containers are permitted in The Courts, Fitness Floor, Outdoor Turf and The Fieldhouse. Guests are invited to bring coolers, food and beverages to the Aquatics Center (no glass or alcohol).
MERCHANDISE & CONCESSIONS
Merchandice and food and drink concession items are available at the Guest Services desk. Items may vary seasonally.
GIFT CARDS
Gift cards make a perfect gift for any occasion and can be used to enroll in recreation programs, buy concession treats, or purchase passes at Champions Club. Physical or virtual gift cards are available for purchase at the Guest Services desk or online. For virtual gift cards, funds will stay on your account until used and cannot be overdrawn. Please note, gift cards cannot be used for membership renewal. Gift cards expire 5 years after purchase. Enhance your Champions Club experience with gift cards today!
LOST & FOUND
The City of Southlake is not responsible for lost or stolen items. If you find another’s personal items, please turn them in to a Champions Club Team Member. If you are missing an item, please inform Guest Services, who will check the lost and found for your item.
PARKING
Cars, trucks and motorcycles must park in a marked parking space. Disabled parking is available and marked accordingly. A valid disabled parking tag or license plate is required. Electric vehicles must be charging in order to park in designated
electric vehicle parking spaces. All bicycles and e-bikes must be parked in bike racks. Parking violators may be towed at the owner’s expense. Please note that the lot in front of Legends Hall is strictly for Senior Activity Center parking Monday –Friday 9:00am – 4:00pm.
STATEMENT OF ACCESSIBILITY
The City of Southlake encourages participation by everyone. If you or a family member have special needs and would like to participate in a program or use a facility, we will make reasonable accommodations to meet your needs. Please notify a team member if any accommodations are needed for successful inclusion in a program or service in accordance with the Americans with Disabilities Act. Champions Club permits the use of service animals within the facility. If you have additional questions or concerns, contact us at (817) 748-8955.
PHOTOS & VIDEOS
Guests may not take photo, video or audio recordings of other guests or Team Members without permission. Guests may not use an electronic device equipped with a camera in any of the locker rooms or Family Changing Rooms.
Photos and video footage are periodically taken of participants and spectators in class, during a special event, in an athletic program and at Champions Club. Photos and video footage are for the sole use of the City of Southlake and may be used in any City of Southlake publications. All photos are the property of the City of Southlake and will not be distributed to private entities. For more information, please contact us at (817) 748-8955, or email ExperienceSouthlakeTX@ cityofsouthlake.com
SPECTATOR POLICY
Champions Club is a controlled access facility. All persons entering the facility must have a current membership, purchase a day pass, participate in a fee-for-service recreation program or
be a spectator of recreational events. Spectators are prohibited from utilizing the facility and may not participate in any program or use equipment. Spectators seeking full access to Champions Club have the option of purchasing a day pass.
SURVEILLANCE & SECURITY
Champions Club is protected by 24-hour audio and video surveillance. Cameras are in use, and you may be recorded to aid in the prosecution of any crime committed against this facility. Champions Club is protected by a security patrol officer all hours of operation. The City of Southlake recommends all visitors and members of Champions Club hide their things, lock their cars and take their keys. If you see suspicious activity, call 911.
COMMENTS & SUGGESTIONS
The City of Southlake continually strives to provide quality programs and services at Champions Club. Please take the time to tell us how we are doing and provide suggestions for improvement. We consider every comment and suggestion we receive. To share your thoughts, feel free to contact Champions Club at (817) 7488955, or email ExperienceSouthlakeTX@ cityofsouthlake.com
EMERGENCY ACTION PLAN
A primary objective of the City of Southlake is to provide the safest possible parks, facilities and programs for the public’s use and enjoyment. Therefore, each Team Member at Champions Club has received a copy of the Emergency Action Plan and has participated in training and drills conducted to familiarize themselves with the plan and the necessary procedures during an emergency situation.
If an emergency occurs, Team Members will direct all guests based upon the nature of the emergency to ensure their safety and welfare. Children who are in Lil’ Champs will remain with Team Members at all times. Anyone under the age of 16 will only be released to a parent or responsible caregiver.
TRAINING DRILLS
Champions Club will utilize “live” drills to maintain a high level of readiness and training for our Team Members. Live drills may coordinate with multiple areas of Champions Club and other city departments. Live drills may be conducted at any time and without notice. Please follow all Team Members instructions during drills or emergencies.
FACILITY WEATHER POLICY
As a general rule, youth programming will follow CISD weather closures. Adult programming will take place unless notified by Champions Club. Visit the Champions Club website for additional information. Facility will only close when the City deems neccesary.
AQUATICS CENTER WEATHER POLICY
Due to recommendations from the National Lightning Safety Institute, American Red Cross, Centers for Disease Control and National Weather Service, the pool areas, spa and outdoor water play feature will be closed during storms with lightning. Guests will be moved away from the pool edge. For storms that include the threat of hail, high winds, intense lightening, dangerous thunderstorm warning, tornado warning, or tornado watch, guests will be moved out of the Aquatics Center due to glass skylights and windows.
• In the event the Aquatics Center closes for weather, the terrace and outdoor turf will also close.
BIO-HAZARD POLICY
Due to health risks, all biological releases are treated as contamination and require immediate action. Champions Club will close any area contaminated by body fluids in accordance with Centers for Disease Control until the area has been properly sanitized.
