WELCOME TO THE CITY OF SOUTHLAKE!
Important information about living in the City of Southlake:
Our website is
Your deposit of
Pursuant to City Ordinance 788, all
www.cityofsouthlake.com
$75
Southlake residential and commercial
Please refer to the website’s FAQ section for the answers to many questions about the City of Southlake.
and an application fee of
system capable of dispatching Police
If a Proof of Residence is needed for school, it can be provided upon request.
properties that have an active alarm
$15
or Fire Services, must obtain a City of
will be on your first bill listed as MISC.
permit application is in this packet.
Payments made in the office must be made in cash, check or credit card. Payments made in the office or drop box after 5:00 pm will be credited the next business day. Our online payment system is available 24 hours a day, seven days per week. Payments made via our online portal are posted in 24 to 48 hours. Payments can now be made over the phone at 1-855-385-8432.
STAGE 1 The City of Southlake is implementing Stage 1 water restrictions effective June 3 at the direction of the Fort Worth Water Department and the Tarrant Regional Water District (TRWD).
Southlake Alarm Permit. The alarm
limits outdoor watering with an irrigation system or hose-end sprinkler to a maximum of two assigned days per week for all customers. Allowed watering days are based on the last number of your address.
Garbage cans are not provided by the City of Southlake. Residents should purchase a receptacle NO LARGER THAN 33 GALLONS from the retailer of their choice. Residents should also check with their Home Owner’s Association (HOA) regarding any requirements they might have about color or style of can.
Year round, watering is NOT ALLOWED between
10am & 6pm any day. Residential EVEN ADDRESSES: Wed & Sat Residential ODD ADDRESSES: Thur & Sun
Garbage and recycling days are based on your address in the city. Please refer to the enclosed map to determine your days. You must call and schedule a pickup time if you have large bulk items for disposal. The phone number for Republic Services is 817-3172424. Customer is allowed 2 free bulk pickups a year. Please contact Republic Services to schedule this.
If you are moving into a new home, your recycle cart will be delivered as soon as possible.
1400 MAIN STREET, SUITE 200, SOUTHLAKE, TEXAS 76092 | PHONE 817-748-8051
ONLINE PAYMENTS: Munis Citizen Self-Service The online payment program is now available for our residents and businesses that choose to use this payment option.
Online payments are a quick and easy way to pay your utility bill by the due date
You will register your account and customer I.D. with your own unique username and password
Paying online will take you to a completely different site that is secure and closely monitored. There will be no convenience fee for online payments.
We continue to offer several payment options to our customers, including: Cash, Check, Money Order or Cashier’s Check
EFT ( Bank Draft) Online credit card or e-check
For EFT signup or access to the online payment portal, please visit : southlakewaterutilities.com
or call
(817)748-8051
You will have (2) two online payment options: credit card or e-check
Payments made online before midnight will be posted to your utility account the next business day
to speak to a customer service clerk. Don’t hesitate to call us about any of the above options, we are happy to help!
1400 MAIN STREET, SUITE 200, SOUTHLAKE, TEXAS 76092 | PHONE 817-748-8051 |
GARBAGE PICKUP Which “Zone” are you in?
G A R B A G E Z O N E P I C K U P DAY S :
GREEN ZONE Tuesday & Friday
PINK ZONE Monday & Thursday
RECYCLING PICKUP Which “Zone” are you in?
G A R B A G E Z O N E P I C K U P DAY S :
BLUE ZONE Monday
YELLOW ZONE Thursday
GREEN ZONE Tuesday
ORANGE ZONE Friday
CUSTOMER SERVICE
BANK DRAFT APPLICATION: This form is due twenty-three (23) days prior to the subject account(s) due date. ACCOUNT INFORMATION
INFORMATION ABOUT YOU
NAME ON ACCOUNT:
YOUR NAME:
SERVICE ADDRESS:
CONTACT PHONE:
ACCOUNT NUMBER:
MAILING ADDRESS:
TO START BANK DRAFT SERVICE: I (we) authorize the City of Southlake to start EFT/bank draft service from the bank account Information contained on the attached voided check in payment of my (our) monthly UB water account noted above. This authority is to remain in full force and effect until the City of Southlake has received written notification from me (us) to either change or cancel this EFT/bank draft service in accordance with the City’s instructions below.
TO CHANGE BANK FOR EFT/BANK DRAFT SERVICE: I (we) authorize the City of Southlake to change our current EFT/bank draft service to the bank account information contained on the attached voided check in payment of my (our) monthly UB water account noted above.
TO CANCEL BANK DRAFT SERVICE: I (we) authorize the City of Southlake to cancel the EFT/bank draft service in payment of my (our) monthly UB water account noted above. I (we) accept responsibility to ensure that my (our) utility bill payment arrives by the due date. If it does not, a penalty will be assessed. INFORMATION ABOUT THE BANK ACCOUNT Fill in required information below.
Bank Name: Account (check one): Transit/ABA Number:
Checking
Savings
_________
Bank Account Number: _ _ _ _ _ _ _ _ _ _ _ _ Account Holder Authorization Signature:
Date:
Co-Account Holder Authorization Signature:
Date:
OFFICE USE ONLY COMPLETED BY:
___
DATE:
1400 MAIN STREET, SUITE 200, SOUTHLAKE, TEXAS 76092 | PHONE 817-748-8051 |
_____
alarmpermits@cityofsouthlake.com www.cityofsouthlake.com 817.748.8683 CUSTOMER SERVICE
Alarm Permit Application INCOMPLETE FORMS WILL NOT BE PROCESSED (*) indicated item must be completed
APPLICATION *
New
Renewal
PERMIT HOLDER NAME (list only 1 person) or NAME OF BUSINESS (For Commercial Permits) *
PERMIT TYPE *
ALARM TYPE *
Residential Commercial
Burglary Duress/Panic Fire Medical Holdup
PRIMARY PHONE *
SECONDARY PHONE *
*ALARM SITE ADDRESS (include suite number, if applicable) This is the physical address of your residence or business (No P.O. Boxes)
ALARM SITE PHONE
SOUTHLAKE, TX 76092 Mailing Address (if different from Alarm Site)
Mailing Address (include suite number, if applicable)
City
State
Zip
ALARM COMPANY INFORMATION (Company AND Phone Number Required)
ALARM COMPANY NAME *
ALARM COMPANY PHONE *
EMERGENCY CONTACT INFORMATION (recommended for Residential Permits, * required for Commercial Permits)
REMIT PAYMENT AND COMPLETED APPLICATION TO: BY MAIL: CITY OF SOUTHLAKE 1400 MAIN STREET, SUITE 200 SOUTHLAKE, TX 76092 (817) 748-8314
IN PERSON:
NON-REFUNDABLE PERMIT FEE:
DROP BOX:
SOUTHLAKE TOWN HALL LOCATED NORTH OF TOWN SOUTHLAKE WATER HALL IN THE BREEZEWAY, UTILITIES SUITE 200
RESIDENTIAL: $35 COMMERCIAL: $50
Annual Fee
NAME
PRIMARY PHONE
NAME
PRIMARY PHONE
I have carefully read and completed the above application. By signing this application, I state that the information given is true to the best of my knowledge, and that I understand and agree to the provisions as set forth by City Ordinance No. 788. I accept responsibility for payment of all fees and fines that may result from the operation of the alarm system servicing the above premise. I agree that when notified by the City, I will respond or cause a representative to respond to the site of the alarm to provide emergency personnel access, or to reset, or deactivate the alarm system.
APPLICANT’S SIGNATURE *
DATE *
Once the application is processed, the Permit Holder listed above will receive a postcard by mail within 2 weeks of receipt, this will include your Alarm Permit number and expiration date.
PLEASE SIGN & RETURN WITH PAYMENT