Resident Welcome Packet
Garbage Pickup Which “Zone” are you in?
The Green Zone’s garbage pickup days are TUESDAY & FRIDAY The Pink Zone’s garbage pickup days are MONDAY & THURSDAY
Recycling Pickup Which “Zone” are you in?
The Blue Zone’s recycling day is MONDAY The Yellow Zone’s recycling day is THURSDAY The Green Zone’s recycling day is TUESDAY The Orange Zone’s recycling day is FRIDAY
We continue to offer several payment options to our customers, including:
Southlake Water Utilities
Online Payments
The long awaited online payment program is now available for our residents and businesses that choose to use this payment option. Please note:
1. Online payments are a quick and easy way to pay your utility bill by the due date 2. You will register your account and customer I.D. with your own unique username and password 3. Paying online will take you to a completely different site that is secure and closely monitored 4. You will have (2) two online payment options: credit card or e-check
Cash, Check, Money Order or Cashier’s Check EFT (bank draft) Online credit card or e-check For EFT forms or access to the online payment portal, please visit the City website at www.cityofsouthlake.com or call (817) 748-8051 to speak to a clerk. Don’t hesitate to call us about any of the above options, we are happy to help!
5. Payments made online before midnight will be posted to your utility account the next business day
Southalake Water Utilities
Please call for more information
1400 Main Street, Suite 200 Southlake, Texas 76092 (817) 748-8051 office (817) 748-8266 fax
utilitybilling@cityofsouthlake.com
Introducing Online Payments and Paperless Billing! Online Payments Beginning March 28th the City of Southlake is providing a new online payment system through Paymentus! This system is user friendly, secure and will be available to our customers 24/7 with no additional fees! Online features include: Pay by credit card, debit card or E-check with no additional fees and real time payment confirmation. Ability to save your payment information for future use. Current balance, consumption history and past billing statements. Interactive Voice Recognition (IVR) which allows payment over the phone by calling The City of Southlake’s automated line at 1-855-385-8432. Register online at www.cityofsouthlake.com!
Paperless Billing Paperless billing allows you to receive your bill wherever you are via e-mail! Your billing date, due date, and other account information stays the same. Your bill will just be sent via e-mail instead of through the postal service. To make any updates to this enrollment please complete the enrollment form online at www.cityofsouthlake.com or call the Utility Billing at 817.748.8051 and a form can be sent to you. To Enroll in Paperless billing complete and return to the Utility Billing Division: Account Information Name on Account: Service Address: Account Number:
Information about you 4 Digit Password: Primary Phone: Secondary Phone: Email Address: Confirm Email Address:
When you enroll you should receive an e-mail every billing cycle. Regardless of the receipt of email notifications, you must pay your bill by the designated due date. Non receipt of an email does not alter due dates, late fees or other fees associated with non-payment of your utility bill. If you do not receive your paperless bill it is possible that your spam filter may be deleting the email file. Late notices will not be sent electronically. These statements will be mailed via United States Postal Service. I (we) authorize the City of Southlake to send my monthly water service bill electronically via e-mail. I understand that I will not receive a paper bill sent to me as long as I am signed up for paperless billing. Once enrolled I will be responsible for ensuring receipt of the e-mail. If I fail to receive it I will still be responsible for all charges on the account by the due date. Account Holder Authorization Signature
Date:
For questions, comments, or concerns please contact Southlake Water Utilities at 817-748-8051 , or at utilitybilling@cityofsouthlake.com.
Southlake Water Utilities 1400 Main Street, Suite 200 Southlake, Texas 76092
www.cityofsouthlake.com
TYPE OR PRINT. ALL COPIES MUST BE LEGIBLE.
INCOMPLETE FORMS WILL NOT BE PROCESSED (*) indicated item must be completed
*APPLICATION
New
Renewal
*PERMIT HOLDER NAME (list only 1 person) or NAME OF BUSINESS (For Commercial Permits)
*PERMIT TYPE
*ALARM TYPE
Residential Commercial
Burglary Duress/Panic Fire Medical Holdup
*PRIMARY PHONE
*SECONDARY PHONE
*ALARM SITE ADDRESS (include suite number, if applicable)
ALARM SITE PHONE
This is the physical address of your residence or business (No P.O. Boxes)
Southlake, TX 76092 Mailing Address (if different from Alarm Site) Mailing Address (include suite number, if applicable)
City
State
Zip
ALARM COMPANY INFORMATION (Company & Phone Number Required) *ALARM COMPANY NAME
*ALARM COMPANY PHONE
EMERGENCY CONTACT INFORMATION (* required for Commercial Permits) NAME
PRIMARY PHONE
NAME
PRIMARY PHONE
REMIT PAYMENT AND COMPLETED APPLICATION TO: BY MAIL: CITY OF SOUTHLAKE 1400 MAIN STREET, SUITE 200 SOUTHLAKE, TX 76092
IN PERSON: SOUTHLAKE TOWN HALL
Southlake Water Utilities SUITE 200
DROP BOX: LOCATED NORTH OF TOWN HALL IN THE BREEZEWAY, NEXT TO THE ATM
NON-REFUNDABLE PERMIT FEE: RESIDENTIAL: $35 COMMERCIAL: $50 ANNUAL FEE
I have carefully read and completed the above application. By signing this application, I state that the information given is true to the best of my knowledge, and that I understand and agree to the provisions as set forth by City Ordinance No. 788. I accept responsibility for payment of all fees and fines that may result from the operation of the alarm system servicing the above premises. I agree that when notified by the City, I will respond or cause a representative to respond to the site of the alarm to provide emergency personnel access, or to reset, or deactivate the alarm system.
*APPLICANT’S SIGNATURE
*DATE
Once the application is processed by the City, the Permit Holder listed above will receive a postcard by mail within 2 weeks, which will include your Alarm Permit number and expiration date.
PLEASE SIGN & RETURN WITH PAYMENT
Alarm Permit Information The purpose of obtaining an alarm permit is to encourage alarm users and alarm businesses to maintain operational reliability and properly use alarm systems to reduce or eliminate False Alarm Dispatch Requests. Resolving and preventing false alarms is a joint responsibility of the alarm user and the alarm company. Identify the cause of every false alarm and contact your alarm company for alarm system maintenance and/or additional training on how to properly use the alarm system.
Effective October 1, 2008 per Resolution# 08-013 Alarm Permit fees are as follows: Residential: $35.00 Annual Fee Commercial: $50.00 Annual Fee For billing purposes, all Alarm Permit Applications must be sent to Finance Administration effective immediately. Alarm Permits must be renewed annually. You will receive an invoice from Finance Administration when your permit has expired. When you receive the invoice, you will be required to complete and submit a new application along with payment of the annual fee. Please fill out the application completely and legibly. Incomplete and/or illegible applications will not be processed. Please remit payment along with Alarm Permit Application (Do not mail cash)
By Mail:
City of Southlake 1400 Main Street, Suite 200 Southlake, TX 76092
In Person:
Southlake Town Hall Suite 200
Drop Box:
Located North of breezeway, next to the ATM
Please make check(s) or money order(s) payable to City of Southlake. You may not pay for multiple years. NO refunds will be given. If you fail to register your alarm with the City of Southlake you will be subject to additional fines. If you have any questions regarding Alarm Permit fees and/or billing, please contact Dee Ann Yates at 817-748-8683 or dyates@ci.southlake.tx.us. If you have questions about your alarm, please contact your Alarm Company.
BANK DRAFT APPLICATION Southlake Water Utilities This form is due twenty-three (23) days prior to the subject account(s) due date.
ACCOUNT INFORMATION
INFORMATION ABOUT YOU
NAME ON ACCOUNT:
YOUR NAME:
SERVICE ADDRESS:
CONTACT PHONE:
ACCOUNT NUMBER:
MAILING ADDRESS:
TO START BANK DRAFT SERVICE: I (we) authorize the City of Southlake to start EFT/bank draft service from the bank account Information contained on the attached voided check in payment of my (our) monthly UB water account noted above. This authority is to remain in full force and effect until the City of Southlake has received written notification from me (us) to either change or cancel this EFT/bank draft service in accordance with the City’s instructions below.
TO CHANGE BANK FOR EFT/BANK DRAFT SERVICE: I (we) authorize the City of Southlake to change our current EFT/bank draft service to the bank account information contained on the attached voided check in payment of my (our) monthly UB water account noted above.
TO CANCEL BANK DRAFT SERVICE: I (we) authorize the City of Southlake to cancel the EFT/bank draft service in payment of my (our) monthly UB water account noted above. I (we) accept responsibility to ensure that my (our) utility bill payment arrives by the due date. If it does not, a penalty will be assessed.
INFORMATION ABOUT THE BANK ACCOUNT Fill in required information below and attach a voided check or account documentation from bank. Bank Name : Account (check one):
Checking
Savings
Transit/ABA Number:
_________
Bank Account Number:
____________
Account Holder Authorization Signature:
Date:
Co-Account Holder Authorization Signature:
Date: OFFICE USE ONLY
COMPLETED BY: 1400 MAIN STREET, SUITE 200, SOUTHLAKE, TEXAS 76092
DATE: PHONE 817-748-8051
FAX 817-748-8266