Welcome to the City of Southlake
Important information about living in the City of Southlake:
Our website is SouthlakeWaterUtilities.com
Please refer to the website in order to pay your water bill or make changes to your account.
Your deposit of $75 and an application fee of $15 will be listed on your first bill as MISC.
Pursuant to City Ordinance 788, all Southlake residential and commercial properties that have an active alarm system capable of dispatching Police or Fire Services, must obtain a City of Southlake Alarm Permit. The alarm permit application is located online under the Southlake Police Department
Payments made in the office must be made in cash, check or credit card. Payments made in drop box after 5:00 pm will be credited the next business day. Our online payment system is available 24 hours a day, seven days per week. Payments made via our online portal are posted in 24 to 48 hours. You can access our online portal at SouthlakeWaterUtilities.com
If a Proof of Residence is needed for school, it can be provided upon request.
If you are moving into a newly constructed home, your recycle cart will be delivered as soon as possible.
Garbage cans are not provided by the City of Southlake. Residents should purchase a receptacle
NO LARGER THAN 33 GALLONS from the retailer of their choice. Residents should also check with their Home Owner’s Association (HOA) regarding any requirements they might have about color or style of can.
Garbage and recycling days are based on your address in the city. Please refer to the enclosed map to determine your days. You must call and schedule a pickup time if you have large bulk items for disposal. The phone number for Community Waste Disposal is (972) 392-9300/ Option 2.
Water Restrictions
Southlake has adopted a permanent twice-perweek watering schedule (City’s Code of Ordinances) to restrict the watering of landscapes and lawns using automatic irrigation systems between the hours of 6:00 p.m. and 10:00 a.m. every day, regardless of rainfall conditions. The purpose of this year-round restriction is to prevent the unnecessary loss of water to evaporation during the hottest hours of the day. Watering during these hours is permitted only if using a hand-held hose.
Online Payments
Munis Citizen Self-Service
The online payment program is now available for our residents and businesses that choose to use this payment option.
• Online payments are a quick and easy way to pay your utility bill by the due date
• Paying online is simple and easy. There will be no convenience fee on online payments.
• You have the option to make a one time payment with a credit or debit card and the option to sign up for recurring credit card.
• Payments made online before midnight will be posted to your utility account the next business day
We continue to offer several payment options to our customers, including: Cash, Check, Money Order or Cashier’s Check EFT (Bank Draft)
Online credit card
Recurring Credit Card
For EFT signup or access to the online payment portal, please visit: SouthlakeWaterUtilities.com or call (817) 748-8051 to speak to a customer service clerk.
Don’t hesitate to call us about any of the above options, we are happy to help!
MON TUE WED THU FRI SAT SUN EVEN ADDRESSES ODD ADDRESSES COMMERCIAL ADDRESSES CityofSouthlake.com/WaterConservation Current Watering Restriction Stage: CURRENT STAGE
WATER SCHEDULE OUTDOOR IRRIGATION Twice-a-Week Smartwatering
Southlake is wired for water
You now have online access to your hourly water usage information.
As part of Southlake’s ongoing efforts to improve services to our customers, we now offer you direct and secure access to your water usage data. Southlake Water Utilities EyeOnWater suite of available tools includes a secure online website and smart phone app to review and analyze your usage patterns.
Questions?
Call us at (817) 748-8051.
You will need the following information to register for an online account:
• Zip Code (ex. 76092)
• Account Number (ex. 123456789)
• Customer ID
• E-mail address (ex. YourEmail@email.com)
Once you create and confirm your email, you can sign-in using your sign-in and password.
Want the EyeOnWater Smart App? Create an online account, then download EyeOnWater from an App Store. Easy!
Available in the App Store.
Get Access Simply Visit: SouthlakeTX.EyeOnWater.com
To
See your water usage
Follow the simple steps below to access your water usage information online.
Your Account and Customer Numbers are on your utility bill. Don’t forget to include a dash between them in the Customer Identification Code field, for example: 123000045-6789.
Click on the link in the email to verify your email address. Check
Visit https://southlaketx.eyeonwater.com/ signup and enter your service address ZIP Code. In the drop-down menu, choose City of Southlake. Enter your utility Account Number followed by a dash (·) and your Customer Number in the Account Identification Code field and click Next.
your
for the verification message that has just been sent.
you’ve logged in, you’ll be able to view your water consumption.
email
Once
Enter your name, email and create a password.
your
and password to sign in.
After clicking the link in your email, enter
email address
Garbage Pickup
Which “zone” are you in?
LIGHT BLUE ZONE
Tuesday & Friday
TAUPE ZONE
Monday & Thursday
Recycling Pickup
Which “zone” are you in?
GREEN ZONE
Monday
LIGHT YELLOW ZONE
Thursday
ORANGE ZONE
Tuesday
GREY ZONE
Friday
PE A R ON L SHAD YO AKS R N PEYTONVILL AVE EDOVERD FM 1709 FM 4091 FM 1709 SOUTHLAKE BLVD N WHITE CHAPE CARROLL AVE NWHITECHAPEL NNORYB S KIMBALL AV KIMBALL AV WHITE CHAPE NOL DR DOVE RD DOVE RD PEYTONVILL AVE BL D RANDOL MIL L AVE N KIMBALL AV E 114 114 DAVIS BLVD RANDOL MIL AVE 26 TUESDAY & FRIDAY MONDAY & THURSDAY SHAD YO AKS DR N PEYTONVILL AVE N PEYTONVILL E AVE EDOVERD N CARROLL AV E CA R OL FM 1709 FM 4091 SOUTHLAKEBLVD N WHITE CHAPEL N CARROLL AV E N KIMBALL AV N KIMB AV N WHITE CHAPEL NOL DR SHADY OAKS R W ODB D RANDOL MIL L AVE KIMBALL AVE 114 114 DAVIS BLVD RANDOL MIL AV 26
TUESDAY THURSDAY FRIDAY
MONDAY
Southlake is expanding its recycling service with the Community Cardboard Collection Dumpsters (C3).
Residents can now recycle cardboard and paper products ONLY in the C3 dumpsters located at Bicentennial Park. The front of the dumpsters is equipped with slits for easy disposal of broken-down boxes and paper products. Residents will have 24/7 access to these dumpsters in a safe, monitored location.
Location of the C3 Dumpsters:
They are located on the east side of Bicentennial Park between the tennis courts and the operations building of the community services department, or at 200 Unity Way
Southlake, Texas 76092
The C3 Dumpsters were funded by a grant obtained by the City through the North Central Texas Council Governments (NCTCOG).(817) 748-8051 1400 Main Street, Suite 200 Southlake, TX 76092 SouthlakeWaterUtilities.com