Renaissance Earns No. 1 Ranking

The destination gem of the Westar economic development area – the Renaissance Columbus Westerville-Polaris Hotel – has added yet another accolade to its already well-stocked shelf. In January, the hotel achieved a No. 1 ranking in Marriott’s Renaissance brand “Intent to Recommend” per guest satisfaction survey results conducted by the company.

The ranking places the Westerville property among some of the top Renaissance hotels in the world. In fact, the 2025 honor for the Westerville Renaissance is the fifth consecutive No. 1 ranking in regard to the intent to recommend category.

Ralph Mordocco, General Manager at the Renaissance Columbus Westerville-Polaris since 2019, attests the consistent top ratings are a testament to the service culture and the astounding hotel staff and management team.

“When I first arrived the hotel was performing well,” said Mordocco, who was named Ohio Lodging and Accommodations GM of the Year in 2021. “We were 40th in the brand, which is kind of middle of the pack. In 2020, that’s when we started our run at the No. 1 spot, coming out of COVID. And we did it with masks on. We knew we could do a lot more if we could get some smiling faces in front of people.

“I spent a lot of time hiring the right people, the right leadership team. Being No. 1, it gets harder every year because we (our staff) set the bar. Every year, we set our goals and we strive to stay at that level in all our areas.”

For more information about the hotel, visit www.Marriott.com and keyword search Renaissance Columbus Westerville-Polaris.