Visibility and wayfinding

vehicles, workers were sitting on steps − Met face to face with impacted stakeholder and informed them of Link Alliances actions and responses to the issue, and whether anything further could be done.

The complaint register recorded 1 complaint which expressed concerns over visibility and wayfinding. Mitigation measures Link Alliance utilised to resolve / respond to complaints are provided in Table 12 below.

Table 13: Link Alliance response safety complaints.

Nature of complaint

• Unclear where to cross on the street and traffic controllers intimidating − Contacted stakeholder and apologised for inconvenience caused. − Discussion with traffic controllers and further investigation into what happened. − Reviewed the wayfinding signage in this area.

Summary of mitigation methods used

Page 27 | 2019-2020 SIBD Annual Report - Karanga-a-Hape Station