TopDeck In this issue. San JuanCorfuAmsterdamLondonSanta Cruz de TenerifeDubaiMoscowNew YorkWarsawPragueSt PetersburgSharjahKazanBudapest
Stage II/Issue 14
New Destinations San Juan de Puerto Rico and other cities you will love
. .. M T W , A A C F , e d a r t / Trade Shows Sea 17 0 2 h c r a M , m a d r e t s / Conference Am City Sightseeing Worldwide Magazine December 2016.
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Message from Enrique Ybarra / President & CEO City Sightseeing Worldwide
Resume Seville, Spain. The home of the first ever City Sightseeing operation which started on the 31 March 1999
Dear friends, The year 2016 goes by with the City Sightseeing brand present in more cities than ever. In the last months, destinations such as Kiel in Germany, Corfu in Greece and San Juan in Puerto Rico have joined the City Sightseeing family, among other destinations of great interest and those that are about to join to our international network, together with new services like boat tours in Palma, Malaga and Amsterdam. With these additions, our next corporate conference in Amsterdam in March 2017 promises to be the largest we’ve ever held. The strength of our brand, the size and interest of our portfolio and the excellent work being done by our partners from City Sightseeing Amsterdam – our latest City Sightseeing Operator of the Year – ensure a new success in the Netherlands. I am looking forward to seeing you at the conference to let you all know the work we have done to make the City Sightseeing brand more recognizable, to reach strategic commercial agreements with the main agents of the travel industry and other new and exciting projects that we are developing at this time. You will find an insight in this issue of Top Deck, in which I also do not want to miss the opportunity to thank you for all the great work you have done in 2016 and wish you all the best for 2017, where we will follow building this great family that is City Sightseeing.
With my best wishes,
03
TopDeck In this issue. San JuanCorfuAmsterdamLondonSanta Cruz de TenerifeDubaiMoscowNew YorkWarsawPragueSt PetersburgSharjahKazanBudapest
/ Contents
Stage II/Issue 14
2016 New Destinations City Sightseeing is bigger than ever
, FCAA, WTM... / Trade Shows Seatrade am, March 2017 / Conference Amsterd City Sightseeing Worldwide Magazine December 2016.
Locally written, globally distributed
TOP DECK has now entered into Stage II, with a new design and content layout. There have been 54 issues of Top Deck over the last 18 years.
/ Staff Editor Antonio M. Ortega. press@city-ss.com Associate editors Richard Morgan & Mandy Gaughan. Contributing writers Sergei Lavrentyev, Isaac Flores, Oliver Nicholls, Gonzalo Ruiz, Tammie Millar, Sharon Morrison, Freya Kirk-Roberts, Claus Tworeck, George Grimley, Holly Zink, Maria Molina, Terje Børjesson, Audrey Calder, Thomas Knowles y Patrick Warner. Production Antonio M. Ortega and Juancho Gonzalez. Design JQKAS Comunicación Digital Publisher City Sightseeing Worldwide
We welcome your views about TOP DECK and any stories you might have. Please send any suitable items for inclusion to: topdeck@city-sightseeing.com Printed by: Egondi Artes Gráficas This edition of Top Deck has been printed on CREATOR STAR FSC paper, where the virgin fibre comes from forests with strict criteria towards environmental protection. This FSC certified paper also incorporates other environmental standards such as chlorine-free bleaching. The FSC logo identifies products from well managed forests which are certified in accordance with the rules of the Forest Stewardship Council.
Amsterdam to host the 2017 conference in March 06/07
20/21
30/31
08/09
22/23
32/33
24/25
34/35
Report: World’s Top Outbound Markets Report: Millennials, the new customers
10
Taleb Rifai farewell from the UNWTO
12/17
Front cover article: Latest City Sightseeing Destinations Views expressed in the pages of TOP DECK are not necessarily those of City Sightseeing Worldwide, their Franchisees, Associates and Partners or the Editors.
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18/19
Special Feature: Cruise Events sponsorships
The world of City Sightseeing Special Feature: World Travel Market Special Feature: Conference Announcement
26/27
Gallery / Corporate News Gallery / Tour News Gallery / Staff stories
36/37
Corporate: New Purchasing Catalogue
Gallery / Customers & Richard Morgan’s Ramblings
28/29
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Tourism / Outbound Markets – the UNWTO review
Most tourists visit destinations within their own region. The Republic of Korea enters the Top 10 source markets. These and other interesting conclusions have been released by the UNWTO about outbound markets in the world. Would you like to know your potential customers?
The large majority of international travel takes place within travellers’ own regions, with about four out of five arrivals worldwide originating in the same region. Source markets for international tourism have traditionally been concentrated largely in the advanced economies of Europe, the Americas and Asia and the Pacific. However, with rising levels of disposable income many emerging economies have also shown fast growth over recent years, especially in the markets of Asia, Central and Eastern Europe, the Middle East, Africa and Latin America. Europe is currently still the world’s largest source region, generating half of the world’s international arrivals, followed by Asia and the Pacific (24%), the Americas (17%), the Middle East (3%) and Africa (3%). China, the United States and the United Kingdom led outbound tourism in their respective regions in 2015, fuelled by strong currencies and economies. China continues to lead global 06
outbound travel, after registering doubledigit growth in tourism expenditure every year since 2004, benefitting Asian destinations such as Japan and Thailand as well as the United States and various European destinations. Spending by Chinese travellers increased by 26% in 2015 to reach US$ 292 billion, as the total number of outbound travellers rose by 10% to 128 million. Tourism expenditure from the world’s second largest source market, the United States, increased to US$ 113 billion in 2015, while the number of outbound travellers grew to 73 million. The United Kingdom, the fourth largest source market, led growth in outbound demand in Europe, supported by a strong British pound in relation to the euro. UK residents’ visits abroad were up by 5 million to 64 million in 2015, with US$ 63 billion spent in international tourism. Demand from other major markets was more subdued, partly due to weaker currencies. Germany remained the third
CHINA, UNITED STATES, GERMANY, UNITED KINGDOM AND FRANCE REMAIN AS THE TOP 5 MAJOR TOURISM MARKET FOR THE TRAVEL INDUSTRY
Tourism industry News Snippets UNWTO Awards for Excellence and Innovation in Tourism UNWTO has announced the 12 finalists of the 13th edition of the UNWTO Awards for Excellence and Innovation in Tourism, selected among 139 applicants from 55 countries. The winners will be announced on 18 January 2017 in FITUR Madrid. See the list in the UNWTO web site. Source: www.unwto.org
Global travel leaders urge States to join CORSIA
largest source market with a slight decrease in expenditure last year to US$ 78 billion. France (US$ 38 billion) also reported a decline, but still moved up one place in the ranking to 5th position. The Russian Federation (US$ 35 billion) moved down one place to 6th position despite a 10% increase in expenditure in 2015. Canada remained in 7th place with US$ 29 billion in expenditure. The Republic of Korea reported a robust increase in spending to US$ 25 billion, and moved up six places to enter the Top 10 in 8th place. As a consequence, Italy (US$ 24 billion) and Australia (US$ 23 billion) both moved down one place in the ranking to 9th and 10th position respectively. Other source markets in addition to the Top 10 which showed double-digit growth in expenditure last year were: Spain, Sweden, Taiwan (pr. of China), Kuwait, the Philippines, Thailand, Argentina, the Czech Republic, Israel, Egypt, and South Africa.
International Tourism Expenditure 2015 01 / China 02 / United State 03 / Germany 04 / UK 05 / France 06 / Russian F. 07 / Canada 08 / Korea (ROK) 09 / Italy 010 / Australia
292.2n 112.9 77.52 63.33 38.4 34.9 29.43 25.03 24.46 23.50
The Global Travel Association Coalition (GTAC) welcomes the adoption of the Carbon Offsetting and Reduction Scheme for International Aviation (CORSIA) and urges all States to join this historic effort of the sector to combat carbon emissions, which creates a global market-based mechanism for carbon emissions from aviation. Source: www.wttc.org
#IY2017 of Sustainable Tourism for Development The UN 70th General Assembly has designated 2017 as the International Year of Sustainable Tourism for Development. This is a unique opportunity to raise awareness on the contribution of sustainable tourism to development among public and private sector decision-makers and the public, while mobilizing all stakeholders to cooperate. Source: www.unwto.org 07
Tourism / Everybody wants the Millennials
Talking about outbound markets it is mandatory to dedicate a separate chapter to know in depth a type of customer that everyone wants in the travel industry – the Millennials. They are the future, but the future is now.
The Millennials are the largest generation to date, 1 in 4 people in the world is from 16 to 36 years old (born between 1980 to 2000). They are estimated in 79 million in the US alone. Apart from a matter of quantity, it is a generation used to the technology, interested in culture and grown in a society where travelling is not a luxury item but a need. According to a report published by Expedia, we are available to know more about the Millennials, the customer that everybody wants in the travel industry. As a traveller, 86% of the Millennials travel to experience a new culture, 82% consider online travel reviews important, 84% reported user-generated content has more influence on what they purchase than adverts and 76% decided on a travel location based on recommendations from friends. What about their habits? The Millennials use their mobile devices for everything: 49% book travel on their 08
phones and tablets. They rely on online feedbacks: 74% search for travel related information on mobile devices, want to stay connected throughout their journey: 60% pay for in-flight WiFi, and 94% use Facebook. As a natural consequence, they want to share their experiences with friends, resulting in 66% posting updates at least once a day. Rewards Another interesting feature is that, although Millennials check multiple travel sites to make sure they get the best deal, most of them join a loyalty program (41%) and 68% are loyal to the program where they have the most rewards accumulated such as cash/ freebies, discounts, VIP upgrades or extra amenities. So, if you want to reach the Millennials focus on mobile developments, offer them experiential travels and be prepared to explore new ways to take advance of Millennials’ spontaneity.
MILLENNIALS ARE ESTIMATED IN 79 MILLION IN THE US ALONE – BIG TARGET FOR THE TRAVEL INDUSTRY WORLDWIDE
1 IN 4 PEOPLE
16/36 YEARS OLD
HOW WE HAVE CHANGED! Not so long ago Time magazine took the Millennials to its cover by calling them “lazy, entitled narcissists who still life with their parents”. It is true that they also told us how they are going to “save us all”. “Suddenly, as you may have noticed, millennials are everywhere” said The New York Times in 2014. The prestigious newspaper has praised them and today nobody in the consumer industry, nor of course in the travel industry, denies the tremendous public that young people born between 1980 and 2000. El Pais, in Spain, also published a fiery article in defense of this generation – “Do not ask forgiveness for being a Millennial” was the headline. There is no doubt, everybody loves the Millennials.
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Tourism / Taleb Rifai, SecretaryGeneral of the UNWTO, gives his final farewell
Taleb Rifai says goodbye to UNWTO after a bright stage at the head of the United Nations organization for the travel industry. “Tourism is a sector of hope” says Mr Rifai in his final reflections on the tourism activity, focused on the Year 2017.
Dear friends, I write to you as I begin my final year as UNWTO Secretary-General, a position I have been privileged to hold for almost seven years at an Agency I have been proud to serve for the past decade. During this time I have seen tourism become one of the world’s most important and impactful socioeconomic sectors of our times. I have seen its growing relevance to the lives of millions around the world, to the preservation of our common values and to greater understanding among people of all walks of life. I have seen increasing commitment from the international 08
community, with many countries realizing the potential for tourism to become a pillar of their development. This commitment is attested to by the inclusion of tourism in the universal 17 Sustainable Development Goals (SDGs) agreed upon by 193 nations in 2015. And now I am very privileged and grateful to be celebrating 2017 as the International Year of Sustainable Tourism for Development. The UN General Assembly’s decision to dedicate 2017 to tourism’s contribution to sustainable and inclusive growth was no coincidence. Tourism is increasingly and rightly being recognized as a sector that can help usher in a better world. 2017 is a unique opportunity for us to promote the contribution of tourism to achieving the future we want – and also to determine, together, the exact role we will have tourism play in the sustainable development agenda, to and beyond 2030. Of course, many challenges
remain before our sector. Yet if there is one thing I will always remember from my time in this captivating and rewarding sector, it is that tourism is a sector of hope. Not only is it one of the most resilient economic sectors, but it also unites people across backgrounds, cultures and continents every day. Through travel, we gain understanding, tolerance, and empathy for our fellow man – essential in the globalization era, where our global village can only prosper through harmonious living. The tremendous hope that our sector provides should inspire us all to act for the good of people and planet. Together we can be the change we want to see. Let us all remember that whatever we do in life; our core business is to make this world a better place. I wish you a very happy International Year of Sustainable Tourism for Development 2017. Taleb Rifai Secretary-General, UNWTO
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2016 City Sightseeing New Destinations / We Show You The World!
The City Sightseeing Family is bigger than ever. The global brand is present in five continents with many of the most exciting destinations in the travel industry, even more with the additions of 2016 to our international network. City Sightseeing was already the most widespread multinational operator of city tours and in 2016 has extended this condition. Present in more than 100 cities across five continents, in recent months new and exciting destinations in Europe and America have been added to the international network of the company. Discover some of the exciting new tours operating under the global brand as from the year 2016: Kiel – Germany. The capital and most populous city in the northern German state of Schleswig-Holstein is one of the major maritime centres of Germany, located in the shore of the Baltic Sea. The maritime atmosphere is reflected in a view of the Kiel line and the Port of Kiel to the many sailboats, ferries and freighters in the Kiel Fjord. The comfortable sightseeing buses and their informative and 12
live audio commentary provide the travellers information about Kiel’s history and monuments as well as interesting facts about this vibrant city. The customers are able to create their own itinerary and take advantage of the Hop-On, Hop-Off stops Corfu – Greece. One of the most exciting islands in the Mediterranean sea. The sights to be seen in Corfu include the Old Town, which is a UNESCO World Heritage Site, the Venetian mansions and the water coloured buildings with the characteristic Corfiot ochre color. See more in pages 16/17. San Juan – Puerto Rico. One of the busiest cruise ports of the Caribbean, a colonial gem and a vibrant city. The capital and most populous municipality in the Commonwealth of Puerto Rico, an unincorporated territory of the United States, is now part of the
DISCOVER SOME OF THE LATEST ADDITIONS TO THE CITY SIGHTSEEING PORTFOLIO THAT MAKE THE GLOBAL BRAND EVEN BIGGER global brand. See more in pages 14/15. New destinations joining the City Sightseeing portfolio in 2017 – that we will let you know in the next edition of Top Deck – include both mature markets and emerging (and exotic) regions. Following from the expansion experienced in the last years, the global brand will acquire even more visibility among travellers worldwide. The City Sightseeing international network is bigger than ever, as you can see in the world map in pages 20/21. More than 100 destinations can be discovered from the top deck of our iconic double-decker buses, boats and trains, as well as guided walks. Definitely, We Show You The World! 1 City Sightseeing San Juan de Puerto Rico launch ceremony. 2 City Sightseeing Corfu bus and staff. 3 Corfu tour. 4 City Sightseeing Kiel bus at Holtenauer Street stop.
13
In his words / Fernando Martin – City Sightseeing San Juan San Juan
Fernando Martin Operations Manager CS San Juan
City Sightseeing had already been operating in 46 top cruise destinations when in September San Juan de Puerto Rico joined the family. As one of the busiest ports of the Caribbean, San Juan is now one of the outstanding destinations for City Sightseeing passengers.
1
The route “City Sightseeing San Juan connects the main attractions of the capital of Puerto Rico, including attractions such as El Morro, Fort San Cristobal, the Cathedral and Plaza Colon” The operation “We started with six sightseeing buses that we are extending to ten before 2017. In addition we will generate over the next two years 45 new direct jobs, plus an additional number of indirect jobs” 14
San Juan has been a destination long pursued by City Sightseeing to be incorporated into its portfolio, how has it been finally launched? Indeed, we have worked for years to get San Juan de Puerto Rico, one of the Caribbean’s most active cruise ports, to join the global brand. It is a strategic destination within this sector and also in the region, so we are very pleased to have made it possible. It is difficult to launch a new operation from scratch, because it is not just about designing the tour, creating alliances with other companies in the city, buying the buses and recruiting the team, it is much more: it is about bringing a city to a new service with a new philosophy as the Hop On Hop Off. We are all learning a lot and I am sure that soon San Juan will be one
of the most attractive destinations of City Sightseeing, which is what it is called to be. How do you see City Sightseeing contributing to San Juan? The economic situation here is complicated, but the potential of San Juan is very important and we are sure that with our service and creating synergies with other companies will be able to generate more jobs and more wealth in the country. What would you highlight about San Juan? This is a wonderful destination, everyone should know it. For its history, its beaches, its countless things to see and do. From here I encourage all operators of City Sightseeing and all readers of Top Deck to discover this authentic pearl of the Caribbean.
2 3
/ SAN JUAN PUERTO RICO HISTORY & FUN IN THE CARIBBEAN
/ Destination San Juan de Puerto Rico was founded in 1521, it is the oldest European-founded settlement in the Americas under United States jurisdiction. Indeed, Puerto Rico is an unincorporated territory of the US – and this is one of the reasons why San Juan is so popular between the Americans. However, there are much more than open doors in this Caribbean destination, as you can enjoy through the two City Sightseeing loops. Old San Juan and Condado, where admire historical landmarks such as the Morro Castle, San Cristobal Castle, the V Century Monument, Plaza Colón, Capitolio and much more, together with La Carolina beaches and lively streets with restaurants and spectacular views to Caribbean white sanded beaches.
/ Highlights
> One of the busiest cruise ports of the Caribbean > A historic wonderland, mix of historical authenticity and modern energy > Amazing city beaches
CS San Juan bus
City Sightseeing San Juan Start Point: Stop 1 – Hospital Ashford - Presbiterian Duration: 120 mins Frequency: Every 60 mins Season: All Year Round Ticket Length: 24 or 48 hours Commentary: Live guide EnglishSpanish >The city in figures San Juan de Puerto Rico 400,000 inhabitants 4 million tourists Speak English and Spanish
15
In his words / Manolis Papadogiorgakis – City Sightseeing Corfu Corfu
Manolis Papadogiorgakis Operations manager CS Corfu
City Sightseeing Corfu has joined the City Sightseeing Family, bringing to the global brand much more than a sun and beach destination. History, culture, breathtaking landscapes and lots to see and do in the shore of the Mediterranean Sea.
1 Joining City Sightseeing “Our membership in the family of CS has been proved as a strategic importance movement for our company, especially when we are - as a country - in a middle of a financial and economic crisis” A stunning destination “Corfu is an extremely popular travel destination of Greece, a unique island I could tell, much different compared to the other islands and towns of Greece” 16
What are your expectations as a new member of the family? Apart from the fact that City Sightseeing is the most recognizable image for a tourist, it offers us the possibility to develop our services and promote them worldwide in a way, that only an international corporate brand can do. Also through the procedures and the operational model followed by City Sightseeing, we expect Corfu services to become the first thought and priority in a mind of the tourist who visit Corfu. On the other hand, what is Corfu bringing to our international network? Corfu town has intense Venetian and Anglo-French elements in its architecture, which offers great attractions and sights to be seen, many alleyways and little streets, gardens and beautiful squares; also there many incredible buildings
2
with the characteristic Corfiot ochre color such as churches, library, Academy, theatres and museums, not to mention the imposing Venetian & English mansions, the famous Pontikonisi (Mouse) island and the Panagia Vlaherna Monastery at “Kanoni” area and so many others… In the commercial centre of the town there are many interesting and unique shops and various cafes, bars and restaurants. What about synergies with other operators? We have an immediate and direct plan to focus on a better and more efficient/effective promotion of our service through exchanging of promo leaflets, sales vouchers and tour packages, so we intend to approach and find a common ground with mutual interest in order to cooperate with other operators, both in Greece (i.e. Piraeus) and abroad (i.e. Kotor, Dubrovnic).
3
/ CORFU A MEDITERRANEAN GEM
/ Destination Corfu is one of the Greek territories that has never been part of the Ottoman Empire. Instead of that, the Venetians, the French and the British used to live in this lovely island with a glorious past. Today you can see this Western character everywhere. Admire its rich multi-cultural heritage, plenty of historic monuments and an Old Town inscribed by UNESCO as a World Heritage Site. Its stunning natural landscape, crystal clear seas and excellent weather sum up to make Corfu a not-to-miss destination in the Mediterranean Sea. Renaissance, Baroque and Classical buildings, narrow cobbled streets, the impressive 15th century Old Fortress, palaces, churches and museums gather in a truly amazing destination.
/ Highlights
> Located just west of the Greek mainland and the southern coast of Albania > Palaio Frourio, the Spianada, the Liston – lots of sights in Corfu Town > 217 kilometres of coast
CS Corfu bus
City Sightseeing Corfu Start Point: Stop 1 - Corfu New Port Duration: 45 mins Frequency: Every 15 mins Season: All Year Round, excluding 20 December to 21 January Ticket Length: 24 hours Commentary: Pre-recorded Greek, English, Italian, French, German, Spanish, Russian and Arabic >The city in figures Corfu 100,000 inhabitants 1.46 million tourists Speak Greek
17
Special Feature / City Sightseeing sponsors Seatrade Med and FCCA Conference
As the cruise market became more popular within the City Sightseeing international network, the global brand features in the most important shows of the industry. In 2016, City Sightseeing has sponsored two important cruise events in Spain and Puerto Rico.
From 21 to 23 September, City Sightseeing attended Seatrade Cruise Med in Santa Cruz de Tenerife, Spain, one of the most important shows in the travel industry focused on the cruise market. Apart from the corporate booth in the meeting centre, the presence of the global brand stood out as one of the sponsors of the event. In Santa Cruz, Seatrade Med attracted 2,500 attendees including 400 conference delegates and over 100 cruise line executives along with more than 160 exhibitors. These figures stand Seatrade Cruise Med as the major biennial cruise event focused on the world’s second largest cruise destination – the Mediterranean and its adjoining seas. 18
Santa Cruz de Tenerife, which recorded over 300 calls with 644,000 cruise passenger movements in 2015, is one of the wide range of cruise destinations involved in the City Sightseeing international network. From 26 to 30 September, just one week after the superb exposure in Spain, City Sightseeing took part in the Florida-Caribbean Cruise Association (FCCA) Conference. This four-day event is designed to foster a better understanding of the inner workings of the cruise industry and help attendees improve their cruise tourism business. Through a specialized forum that blends meetings and workshops with social functions, attendees have a unique opportunity to develop relationships with, promote
CITY SIGHTSEEING SUPPORTED IMPORTANT CRUISE SHOWS IN TWO OF THE CRUISE DESTINATIONS INVOLVED IN THE CS FAMILY, SANTA CRUZ DE TENERIFE AND SAN JUAN DE PUERTO RICO
MAJOR SHOWS ATTENDED IN THE SECOND HALF OF 2016
1 Cruises in San Juan de Puerto Rico. 2 City Sightseeing stand at Seatrade Med in Santa Cruz de Tenerife. 2 Brand exposure in the gala dinner of Seatre Med.
products to, and learn from approximately 100 executives from FCCA’s 19 Member Lines who decide where ships call, what is sold and used on board, and how to invest in destinations and infrastructure. The success of the latest FCCA show in San Juan has encouraged the association to name the capital of Puerto Rico as the permanent host for the event from 2018. In 2015, San Juan received over 1.5 million cruise passengers. The extension of the pier allowed the arrival of large ships like the Quantum of the Seas, Anthem of the Seas and the largest ship in the world, the Oasis of the Seas. As you can read in pages 14/15, San Juan is one of the latest cruise destinations joining the City Sightseeing portfolio.
2,500
ATTENDEES IN SEATRADE MED
100
EXECUTIVES FROM FCCA’S 19 MEMBER LINES
700
TRAVEL PROFESSIONALS IN THE USTOA CONFERENCE 19
CANADA Toronto
UNITED STATES OF AMERICA Chicago Los Angeles & Hollywood Miami New Orleans New York Orlando Philadelphia San Antonio San Francisco Washington DC
ICELAND Reykjavik
PORTUGAL Albufeira Aveiro Funchal Lisbon Porto Sintra
CENTRAL AMERICA & CARIBBEAN Cartagena Panama City San Juan SOUTH AMERICA Lima
THE WORLD OF
CITY SIGHTSEEING
SPAIN Barcelona* Benalmadena Cadiz Cordoba Jerez Las Palmas Gran Canaria Lleida Malaga Palma De Mallorca Santa Cruz De Tenerife Santander Seville Toledo
U B B B B C C C D D E
N * a z a z a a a a e r e o
UNITED KINGDOM & IRELAND Bath Glasgow Belfast Inverness Bournemouth Llandudno & Conwy Brighton London Cambridge Newcastle/Gateshead Cardiff Norwich Chester Oxford Derry/Londonderry Stratford upon Avon Dublin Windsor Edinburgh York
REST OF EUROPE: BELGIUM Brussels CYPRUS Paphos RUSSIA Kazan Moscow St. Petersburg
CZECH REPUBLIC Prague DENMARK Copenhagen ESTONIA Tallinn FINLAND Helsinki FRANCE Paris GEORGIA Tbilisi GERMANY Aachen* Berlin Cologne* Dortmund* Düsseldorf*
Hannover* Kiel Potsdam Stuttgart* Trier
GREECE Athens & Piraeus Corfu MIDDLE EAST: UNITED ARAB EMIRATES Dubai Sharjah SAUDI ARABIA Riyadh
HUNGARY Budapest LUXEMBOURG Luxembourg
SINGAPORE Singapore
MALTA Gozo
*New in 2017
ITALY Florence Genoa Livorno Messina Milan Naples Padova Palermo Rome Sorrento Turin Verona
Malta
NETHERLANDS Rotterdam Amsterdam SOUTH AFRICA Cape Town Johannesburg & Soweto
AUSTRALIA Melbourne
NORWAY Alesund Bergen Geiranger
Oslo Stavanger
POLAND Kraków
Warsaw
SWEDEN Gothenburg
Stockholm
UKRAINE Kiev
*City Sightseeing Affiliate
Special Feature / Big Exposure at the Most Successful WTM London Ever
World Travel Market London 2016 was the most successful ever with a joint-record attendance of 51,500 and the highest number of exhibitor invitees and buyers in the event’s 37 year history. Once more, City Sightseeing featured from its stand UKI250.
From 7 to 9 November, one of the most relevant events in the travel industry took place for another year in London. World Travel Market is one of the major trade shows that a global brand like City Sightseeing Worldwide cannot miss and there we were with our very own stand at the ExCeL convention centre. WTM London is always a great opportunity for us to catch up with our operators in over 100 cities – see on page 23 some of them who popped to the stand UKI250 and met the City Sightseeing team. Furthermore, this huge showcase is excellent for promoting the brand and our portfolio, and dealing with OTA’s, airlines, cruise lines and institutions – especially in the latest edition for a number of reasons that made it the most successful ever. 22
The new-look three-day event with extended opening hours from 10am – 7pm was phenomenally well received by the global travel industry with 51,444 senior industry executives in attendance – a 4% increase on last year, reveals unaudited figures. The increase takes total participant numbers back to the level of 2014 – a record for the event which launched in 1980. Furthermore, the key benchmark of exhibitor invitees and WTM Buyers’ Club members in attendance were also at record levels. WTM Buyers’ Club is the leading business club for senior travel industry decision makers with direct purchasing responsibility. The number of pre-qualified buyers from the WTM Buyers’ Club that attended the event stood at 9,714 – a 6%
“WTM LONDON HAS GROWN AT AN UNPRECEDENTED RATE IN RECENT YEARS MAKING IT THE EVENT WHERE THE INDUSTRY CONDUCTS ITS BUSINESS” SIMON PRESS WTM DIRECTOR
increase on WTM London 2015. Total visitor numbers (excluding press, ministers, ministers’ aides and students) stood at 31,951 – a 5% increase on WTM London 2015. More than 865,500 on-stand connections took place over the three days of WTM London 2016 leading to more than £2.5 billion in industry deals being negotiated and signed. Furthermore, more than 3,000 (3,034) of the world’s media were in attendance – the highest number for more than ten years – making the WTM International Press Centre the largest recurring press operation in the UK. The WTM International Press Centre was moved to the exhibitor floor for the first time to put the media at the heart of the event.
1 City Sightseeing UKI250 stand. 2 General view of the ExCeL meeting centre. 3 Alex Dochy from City Sightseeing Brussels in the booth. 4 The Mayor of Malaga, Spain visited the City Sightseeing stand. 5 Edmund Hinks, Athena Papareskou, Mandy Gaughan, Maria Molina and Isaac Flores. 6 Maria Molina, Var Na-Ji Grytbakk and Jeronimo Cardenas. 7 Tenerife representatives at our stand. 8 Visit of Agnieszka Kamińska operator of City Sightseeing Warsaw and sister. 9 David McMaster from Norwich. 10 With David McConn from Dublin. 23
City Sightseeing Annual Conference / Head to Amsterdam
City Sightseeing Amsterdam currently holds the City Sightseeing Best Operator Award. Now the Netherlands operator steps forward with the challenge of preparing an amusing and informative conference in March 2017.
From 25 to 28 March the City Sightseeing Family is gathering once more for the Annual Conference. Year by year, the major corporate event of the global brand improves itself learning from previous experiences within the City Sightseeing international network. After last year’s superb event in Cape Town, for 2017 City Sightseeing Amsterdam is in charge of making up a new entertaining and informative conference. The venue chosen for next summit is the city of Van Gogh and the canals, that attendees will be allowed to discover from the bus and boat of the awarded City Sightseeing Amsterdam. Once again this year, City Sightseeing operators will take advantage of business sessions 24
where discuss new opportunities as well as hearing from interesting speakers. Together with the professional days, City Sightseeing Amsterdam will delight attendees with a memorable and enjoyable leisure program in a vibrant and lovely city as the official capital of the Netherlands. So that the conference will include relaxing social days, the organisation is planning to stage some amazing activities for City Sightseeing operators – plus two business days (Monday 27 and Tuesday 28 March) full of useful sessions. Full details regarding our conference hotel, social program and business session speakers will be circulated via email. See you in Amsterdam!
ABOUT AMSTERDAM Stately 17th-century houses sit seamlessly beside cutting-edge contemporary architecture, in a compact capital with more bikes than people, more nationalities than New York, more canals than Venice and more worldclass museums than pretty much anywhere.
http://www.iamsterdam.com
Mövenpick Hotel Amsterdam City Centre Located nearby the Central Station and city centre, Mövenpick Hotel is on the edge of the River IJ, across from the Muziekgebouw Bimhuis tram stop. This luxurious hotel features a spa center and gym and offers spectacular views over the historical city centre of Amsterdam or the river IJ from its 408 contemporary and modern hotel rooms and suites.
Amsterdam is mainly a cultural destination with world-class museums, international theatre performances, live music and open-air spectacles on practically every corner. A laboratory for new ideas, from gay rights to gay marriage, from free love to free bicycles in a multietnic society with some 180 different nationalities co-existing peacefully and happily in the city. Its world famous magnificent Canal Ring or backstreets of the Red Light District are only two of its stunning attractions – the Anne Frank House, Eye Film Institute, the Rijksmuseum, Het Grachtenhuis, Stedelijk Museum, Tropenmuseum, Artis Royal Zoo, Rembrandthuis, Het Scheepvaartmuseum and the Royal Palace among them. 25
Purchasing Department / 2017 New Catalogue
The 2017 Purchasing Department Catalogue, released in January 2017, includes some exciting news and all the high quality and the guarantee expected from the City Sightseeing brand.
DISCOVER THE LATEST PURCHASING CATALOGUE IN THE MEMBERS SECTION OF THE CORPORATE WEBSITE
Everything you need for running a City Sightseeing operation is in the Purchasing Department Catalogue. From buses to ticketing system, earphones or ties. Everything. Year by year, the Purchasing Department lead by Pilar Malet check the goods offered to the City Sightseeings
innovative providers that allows us to use cutting-edge technology that keep us at the forefront of the sightseeing industry. As a central purchasing centre, in City Sightseeing we benefit from the economies of scale. That is why our Purchasing Department Catalogue gather the most interesting, useful and value-for-money items for all the City Sightseeing operations. From important investments like buses or sightseeing trains, essential services like multilingual system or ticketing system, to consumable supplies like earphones, together with merchandising items – caps, mugs, magnets, pens and other exciting products in the 2017 edition. Discover the latest Purchasing catalogue in the members section of the City Sightseeing corporate website – visit www.city-sightseeing. com. You will also receive a copy in the 2017 City Sightseeing Annual Conference in Amsterdam in March 2017.
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operators, improve them if necessary and include new products that could be helpful or attractive for any operation. We work with preferred suppliers like UNVI, Ilertren, M&E Multimedia and Engineering, Great Guide, Smart Tour Systems and other great and
City Sightseeing Purchasing Department Our Purchasing Department can supply you with a range of City Sightseeing merchandise. All items of uniform can be ordered, as well as earphones, ponchos, mugs, pens, stress buses and much more.
What would you like?
If you would like any specific products for your tour, contact Pilar Malet for prices and to discuss your ideas. (p.malet@city-ss.com) +44 (0)1789 299 123
Magnet
Most Popular Items In-ear Earphones
Personalized red earphones with 140 cm length cable, City Sightseeing branded on the earpiece. 2 copper cables per channel with one nylon wire and PVC coated. 3.5 mm jack. 15 mm speaker diameter. 20 HZ - 20000 HZ frequency response. Channel impedance 32 ohms. 95 + 3dB/m W at 1KHZ.
Uniform
Ladies Scarf (one size fits all) Ties Pair of epaulettes Jacket Bodywarmer Men’s & Ladies Shirts (Long sleeve and short sleeve versions) Red Skirt Fleece (with or without sleeves) Fluorescent Reflective vest Uniform Cap (one size fits all) Winter Hat (one size fits all) Ticket Seller Shoulder Sac
Poncho
Poncho made of polyethylene 0.02 mm thick Measures: 40”x70” (1016x1270 mm) Red colour / Individual Packaging Minimum order 100
ORDER MORE SAVE MORE!
Order through the e-store on the Members Section of the website
www.city-sightseeing.com
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Smart Tour System / The Value of Great Content and Translation
Discover Smart Tour System, a proved solution within the City Sightseeing network for letting your passengers know all the wonderful sights, stories and curiosities of your city.
Studies have revealed that peer recommendations influence almost 92% of all travellers while online recommendations influence 70%. People are swayed by peers’ opinions and will choose your hop on bus based on what their online research has revealed about your tours. We realise that, as an operator, most of your time, focus and skills are spent running the operations of your business, and that finding the time to implement multi-lingual commentary systems with bespoke commentary is near impossible. We feel confident that our turnkey service can alleviate this pressure.
Smart Tour Systems, together with renowned content creators, GreatGuide, provide travellers with authentic and well-researched stories that they’ll always remember. The result? Thousands of happy visitors who feel that their lifelong dreams have been honoured. Just read a few of the many five star reviews on pier recommendation sites such as Tripadvisor. We can provide translation services if required. Leave it to Smart Tour Systems to tell your visitors what makes your corner of the world so memorable.
“SINCE WE SWITCHED TO GREATGUIDE GUIDE PRODUCTION WE HAVE RECEIVED MANY 5-STAR REVIEWS PURELY BASED ON THE QUALITY OF THE CONTENT” OSCAR CARHEDEN – CITY SIGHTSEEING SCANDINAVIA
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FERRY VAN DE BEEK EUROPEAN SALES MANAGER At Smart Tour Systems, we understand the importance of creating experiences. That’s why we have sourced the most reliable and robust multilingual tour guide systems and solutions for tour operators of all kinds – be it tours on wheels, by water or on foot. Wire or wireless, we have the solution for you. We understand that the reliability of your commentary systems is linked to your service delivery. We are here to take away the worry of failure with excellent service and an industry leading 5-year swop out warranty on our hardware systems. If you require a turnkey solution, our content department can help you to get 5 star Trip Advisor reviews by writing and translating bespoke content that uniquely captures the heart of your city. Our network of agents and distributors in Europe, Asia and the USA are ready to meet your tour guide system needs. I welcome you to contact me at any time for your system needs. 29
Gallery / Corporate > CHRISTMAS SPECIAL GUEST Santa Claus has been our guest of honor in some of the City Sightseeing operations worldwide. You can see him below in New York, Moscow and Malaga.
> DISCOVER THE WORLD RIDES WITH US
> PART OF A NEW YORK TRADITION
Discover the World has launched new sales efforts for City Sightseeing Worldwide in China, Germany, Japan, and Russia and for outbound tours in the US. “We are confident in this new partnership and delighted to help develop their sales. Our local relationships and expertise in these countries will speed their market entry, brand and product recognition and deliver substantial new revenue” said Jenny Adams, CEO of Discover the World.
The Christmas Spectacular show has become a must in the New York Christmas season since it was released at Radio City Music Hall in 1933. This 90-minute musical holiday stage show is performed every year with more than 140 dancers and an original musical score, and combines singing, dancing and humor with traditional scenes. In 2016 you can enjoy a marvellous show with a City Sightseeing New York bus as part of the scenery.
> BATH STEPS FORWARD TOWARDS LOW EMISIONS
> AT THE NATIONAL DIVERSITY AWARDS
City Sightseeing Bath has been given a grant of more than £100,000 to further clean up exhaust emissions on its vehicles. Now our Bath operator has seven of their open-top tour buses (Volvo B7Ls) fitted with selective catalytic reductions technology.
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City Sightseeing provided gifts for the winners at The National Diversity Awards in this year’s ceremony in Liverpool. The organisation received an impressive response from them who were extremely impressed and grateful for the tickets.
Gallery / Charity
> CITY SIGHTSEEING CONTRIBUTE TO THE CANCER AWARENESS CAMPAIGN See below a picture of our pink ribbon buses and passengers proudly wearing theirs. In honour of World Breast Cancer Awareness Day in Spain, our colleagues donated €1 in the fight against breast cancer for every passenger taking a City Sightseeing Spain tour on 19 October.
> CITY SIGHTSEEING NAPLES WITH AMATRICE On 3 September, City Sightseeing Naples donated €1 for the victims of the earthwake of Amatrice for every ticket sold on this day. Solidarity is part of our DNA in the City Sightseeing network.
> TOURS X TOYS IN SPAIN From 14 to 23 December, seven Spanish cities launched a charity campaign for collecting toys for Christmas. Free tours in Seville, Malaga, Cordoba, Cadiz, Toledo, Palma, Las Palmas de Gran Canaria and Santa Cruz de Tenerife for those who give presents for the families with needs.
> PRESENTS FOR CHILDREN IN THE HOSPITAL
> WITH PUDSEY IN BELFAST AND YORK
Just before Christmas, Enrique Ybarra and Isaac Flores brought presents to children in the Hospital de Valme in Sevilla. Every year, our colleagues visit the hospital in Wise Men costumes, as the tradition in Spain for Christmas.
Some of the City Sightseeing operations in the UK have joined BBC Children in Need – the BBC’s UK corporate charity – to help raising funds. See above Chris in Belfast and Joni in York both with Pudsey Bear.
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Gallery / Tour stories
> POKEMON GO TOUR IN BELFAST City Sightseeing Belfast launched a Pokemon Go Hunting trip to satisfy a demand by gamers that live and visit the city. “We do a Pokemon Hunting trip every Saturday at 5pm and every trip that we do is fully booked. We now have free Wi-Fi on our bus which has boosted sales, and give out a helpful tips sheet to customers” says George Grimley.
> NEW M&E SMART TOURIST GUIDE M&E Multimedia & Engineering, company specialized in multilingual guide systems launches the new Smart Tourist Guide for buses, boats and road trains. Tourist can access to the audio tour using his own smartphone without using up data. Smart Tourist Guide allows tourists to enjoy a new, totally innovative experience with the latest audio guide for the tourism sector. GPS real time multi tour audio guide with images, videos and the possibility of buying tickets for sites of cultural interest. The operator will be able to receive statistics on each user so you can see which service points can be improved.
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> POKEMON GO CRAZE IN GLASGOW City Sightseeing Glasgow is finding itself increasingly popular with gamers thanks to the Pokemon Go craze. The hop-on and hop-off tour allows gamers to stock up on ammunition by capturing Pokemon at one of the 120 PokeStops and gyms served by the Glasgow tour. To help people capture Pokemon, City Sightseeing Glasgow has created a map of PokeStops and gyms on its route.
> SIGHTSEEING TRAIN OPPORTUNITY Are you planning to launch a sightseeing train tour in your city? That is your big opportunity with a special offer of our preferred provider Ilertren only for City Sightseeing operators. Discover the excellent specifications and amazing price in page 39.
> NEW ROUTE TO JOBURG’S LEAFY SUBURBS In December, City Sightseeing Johannesburg has launched the new ‘Green Tour’, which meanders from Rosebank to various red bus stops in the city’s most beautiful areas, like the Zoo Lake, the Johannesburg Zoo and the Ditsong National Museum of Military History. The tour shows the largest manmade urban forest in the world, along with the Tijuca Forest in Rio de Janeiro, Brazil. The route is complemented by commentary based on the area’s rich history and stories shared by locals.
> HUSBAND AND WIFE IN NEW YORK TOUR!
> NEW CITY SIGHTSEEING EDINBURGH BUS FLEET
See below the City Sightseeing New York partner at Radio City Music Hall, Rob, and his wife Diane on NYC tour bus for their wedding. Isn’t it lovely? (Photo: Jaylim Studio)
In August, City Sightseeing Edinburgh unveiled a fleet of new vehicles which have been specially commissioned for the company to meet its accessibility and environmental standards. The new Euro 6 buses will reduce CO2 emissions by 40% compared to the previous tour vehicles and will reduce both NOx and particulates by 9599%. The vehicles are also fitted to a high specification with dedicated wheelchair and buggy spaces, coloured LED destination information display equipment, Wi-Fi and CCTV.
> GLASGOW WEDDING SPECIAL SERVICE
> CITY SIGHTSEEING ATHENS & CORFU WORK TOGETHER IN GREECE The City Sightseeing operators from Athens and Corfu, in Greek, have agreed exchange promotional materials, like xbrochures, flyers, banners etc, exchange of Sales Vouchers NB, and create a package for clients that we will visit both destinations. This is just an example of the understanding of bus tour operator within the City Sightseeing international network and we hope them a great success.
Katie Mone, 32, and Jonathan McCall, 33, from Paisley fell in love with the idea of the tour bus rather than a traditional wedding car after Jonathan proposed to Katie, his girlfriend of seven years, on-board a City Sightseeing Dublin bus in February 2015. “The bus holds a very special place in both our hearts and was the obvious choice for transport on our wedding day. It was the first thing we booked” said Katie.
> WEEKEND RADIO SHOW IN BRIGHTON City Sightseeing Brighton got the opportunity to raise its profile by taking part in recording for a weekend radio show with BBC Radio Sussex, which was spread across two weekend programs. Patrick Warner drove the tour bus himself and the star of the show, our Lead Driver Lynne came in on her rest day so we were able to enable them to have a private tour without disrupting normal services and tour reliability.
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Gallery / CS Family
> OUR RUSSIAN FAMILY Sergei Lavrentyev, our colleague from City Sightseeing Russia, sent his operations managers in Moscow, St Petersburg and Kazan for a fam trip to the City Sightseeing head office in Spain and some of the operations in the country. After an extremely friendly visit of Rus, Alex and Muza, the Russian-Spanish links are now stronger than ever.
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> CS PUERTO RICO STAFF
> MALAGA & NEW YORK CONNECTION
City Sightseeing San Juan in Puerto Rico is one of the latest operations joining the global brand. In the first months of operation they have been assisted by part of the City Sightseeing staff, as you can see in the picture above with Luismi Labrado and Silvia Perez.
In November we saw another example of collaboration within the City Sightseeing family. The Malaga city council made an advertising campaign in the rear back of the City Sightseeing New York buses and there was Isaac Flores from City Sightseeing Spain to assist the Malaga representatives during the launch. Once more, David Chien and his team gave them a warm welcome.
> GREETINGS FROM EDINBURGH “We are Magdalena and Tammie, we love our job, and enjoy meeting all the tourists who visit Edinburgh” says Tammie Millar. What a wonderful email we received from her! “I am a ticket seller at Waverley Bridge, I enjoyed reading the Top Deck magazine issue 13 and would like to give u a pic of me and my colleague to share in your magazine if possible”. Of course, Tammie, nice to hear from you!
> CITY SIGHTSEEING DUBAI 2ND ANNIVERSARY PARTY Big fun in the 2nd Anniversary party of City Sightseeing Dubai, which again gathered the Dubai team and some colleagues from the City Sightseeing Worldwide staff. In the centre of the picture, Jeronimo Cardenas in a hat and glasses unusual look.
> TIRELESS TRAVELLERS MET IN MOSCOW
> LOST-AND-FOUND GOODS IN BELFAST
Sergei Lavrentyev from Moscow, Russia and Jessica Rebstock from San Francisco, USA are probably two of the members of the CS family who have experienced more City Sightseeing operations. We usually receive pics from them visiting our wonderful destinations. For once, the two tireless travellers met in Moscow together with Nikolai Bragin.
“We have found a hat on one of our buses. If this is yours get in contact with us. Paul our street manager has it... don’t worry, he has his bath every month whether he needs it or not!”. Our colleagues in Belfast are always available to help our customers, including for lost-and-found goods, which is such a common issue in sightseeing buses.
> THE ENTIRE MANZANARES FAMILY
> IGNACIO, MERCEDES BECERRA’S SECOND SON
Roberto, the first son of our colleague from City Sightseeing Spain Fernando Manzanares, was born in Summer. Look at the happy family in a visit to the City Sightseeing’s headquarter in Seville.
In November, our team mate in Seville Mercedes Becerra gave birth her second son – Ignacio. See her lovely baby above in his first days.
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Richard’s Ramblings Associate Editor’s Ramblings Having spent my entire working life (44 years) in education and the last 26 also in the transport/tourist sector, I concluded that enough was enough and finally fully retired on 1 September. However, I continue to drive for Stagecoach Bus UK when required on a casual basis. After partaking of Christmas Day dinner, I took the opportunity to reflect upon nearly 66 Christmas Days. Perhaps the two, which clearly outshone all the others, were those spent as part of the Christmas Day City Sightseeing London tours. On the first occasion, I was driving a feeder service to the main tour. The following year 2005 Carole, my daughter, and Sam, her partner, joined me. This time I was ticket selling and Carole was driving with Sam assisting her selling tickets. Special insurance arrangements were made because she was only 21. It was a long day. We had to leave Luton at 0600 to be at Purfleet for a 0730 open top bus convoy to London. Tours departed every 15 minutes from 0845 to early evening. With there being little else open in London on Christmas Day, it is understood that the tour buses did extremely brisk business all day. By the time we had returned to Purfleet to cash in and then driven back to Luton, we finally sat down to our well-earned Christmas Dinner at 2330! A microwaved re-heated Indian take-away followed by Christmas pudding was the cherry on the cake for what was an absolute brilliant Christmas Day! Certainly a Christmas never to be forgotten! Happy touring – City Sightseeing style!
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Warsaw bus as a fashion set One of a very famous polish designers Maciek Sieradzky created a collection called “My trip” and decided to use our bus to do the session. Our colleagues in Warsaw had a great fun and got some really good pictures!
NATO summit On 10 July City Sightseeing Warsaw did a trip for NATO summit guests. High quality service for a high level meeting with the ministers and representatives of the alliance.
/ Customers
Santa hops on in Malaga Some days before Christmas Santa Claus got to Malaga in a City Sightseeing boat. Let us share with you this exciting moment.
Derry Ghost Tours Alderman Hilary McClintock, Mayor of Derry City and Strabane District Council, met the Ghost Bus Tours team as final preparations got underway for their Halloween tour. Pictured with the Mayor is James Deehan along with a selection of ghosts, zombies, ghouls, witches and superheroes.
Marriage proposal in Palma The iconic City Sightseeing buses have become a very demanded scenery for weddings (see New York below) but also for marriage proposals like in Palma (above).
Friends in the Palma Marathon Joan Tur, manager of Excursions at Soltour, send us this lovely picture of his participation in the Palma Marathon. He crossed the finish line with his son and there was our bus as background for these fantastic memories.
San Juan’s Olympic debut Right before launch, City Sightseeing San Juan had to run its open top buses for a celebration parade with the Puerto Rico Olympic team, including the first Gold Medal in the island, Monica Puig.
Valletta FC supporters The magazine MTN (Malta’s Transport Nostalgia and News) featured an article regarding the Valletta City FC celebrations for its 23rd Championship with a number of City Sightseeing branded open top buses.
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The wall! / Social stories
Twitter, Facebook or TripAdvisor anyone? We have collected some social media feeds from our industry.
dph1966 — Dubai. This is a great way of seeing Dubai. We did the full tour, swapped buses and then decided where we wanted to go. Included in the price was a boat trip but just didn’t have time to do this. Well worth the money would use them again.
Go Yorkshire. The best way to discover the sites and history of #York with City Sightseeing bus tour - http:// ow.ly/ySBO3036gJN
@AIMERmarketing. Terrific #TowerTuesday to #Tower-lovers...#CNTower w/ @CitySightseeing on #DoubleDecker in #Toronto @CNtower!
Louise Ganger. Thank you so much City Sightseeing for my tickets! My Bestie Alida Maregele and I had the most amazing time on the bus. We will definitely do it again!!
1vacay2 – Naples. Naples is a fun city. It is so crowded that you wonder how you will ever get around. One good answer....A bus tour. At least to get you organized with the city. After that, you can walk anywhere. As busy as it is, it is really slow paced. People meander everywhere. Go to the Bay of Naples. Take a slice of the best pizza you will ever get,(any restaurant has it) and sit on a bench and watch the world go by. Manuel Port Lar. Hola, viajé en el turístico de Santander y volvería, gracias a todos los profesionales que conocí por su amabilidad, saludos a Rosa, informadora de pie. Un saludo desde Barcelona.
Rebecca J – Dublin. Would highly recommend this tour especially the one that Eoin is the bus driver such a fun loving person he made our bus journey really good :)
@StuBarberTweets. #fleetofthefuture brand new @ edinburghtour vehicles of #citysightseeing have hit the streets! Looking #fabulous
Beth Martland. Thanks city sightseeing Berlin!!! Had an amazing day today, every member of your team that we have met has been lovely. I’ve had a great birthday!
@soda_creek. Seeing Athens like a tourist! #dayoff #SundayFunday #citysightseeing #BusinessTraveller #workhardplayharder
@Meingenieria. #Newdestination of #Citysightseeing! This time in San Juan #PuertoRico @CitySSWorldwide
@AETCadiz. Visita #Cádiz y #Jerez de una forma diferente en el #BlackFriday @ CitySightseeing
LifeXchange. We’re keeping an eye on these two! Morgan and his mentee, Nashief, doing #life together with a little help from our friends at City Sightseeing <3 #MentoringWorks Cory Coxon. Must congratulate City Sightseeing for the prompt response to the complaint I raised. All well handled by Daisy who gave us more than expected in response to the issues. She has restored my faith in the company and I will definitely use them again. Thank you Daisy. The National Diversity Awards. City Sightseeing contributed fantastic winners prizes at the #NDA2016! They donated vouchers to use on a City Sight Seeing tour in a destination of your choice! Let us know where you used yours!!!
@malagatour. Por fin llegó a #Málaga a bordo de @malagaenbarco #citysightseeing, nuestro querido #PapaNoel #Christmas #navidad
Mohammad S — Joburg. It is excellent. you can enjoy visiting all Johannesburg attractions. it is really cheap. I strongly recommend it.
@CitySSNYC. New York sightseers got a surprise early visit from Old Saint Nick! #NewYorkAtChristmas
Social media really is the new phenomenon so on this page we hope to feature the best feeds from our Franchisees, some of our customer comments and also from leading industry ‘tweeters’. Send your social media name to topdeck@city-sightseeing.com and we’ll follow you. You can start with following us@citySSworldwide 38
ISEES FRANCH R I C E IAL P
SPEC
F.F. € 0 0 5 . 166 fore
de be ers ma For ord 30, 2017 e n u J
SIGHTSEEING TRAINS
EQUIPMENT INCLUDED: •
Toyota Diesel 150cv euro 6 motor.
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Cabin air conditioner.
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Wagons with doors (right side).
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Two piston electric air compressor.
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2nd compressor battery.
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Wheelchair ramp.
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Push button stop system.
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Open door acoustic alarm.
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Replacement wheel.
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Control equipment box.
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Mandatory and courtesy lights, using the latest generation low consumption LED technology.
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Wide viewing angle from the driver’s cabin.
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Simple and practical hood opening.
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Sound equipment with long neck microphone, 4 speakers per wagon and radio, CD and USB.
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CitySightseeing painting.
ILERTREN A company with over 23 years’ experience in the industry, which gave us with the knowledge and expertise to begin to build our own trains in 2011. These many years of experience provided the insight to know the real needs of both passengers and the train driver which now enables us to produce a safe, high quality and unbeatably priced product. The locomotive model VS12 (New 2017) is based on a Toyota chassis with a 2.4L engine or 2.8l diesel CDI. Environmental regulation Euro 6 on emissions and development of a power of 150 hp or 180 hp. The maximum overhang is 15% or 18%. Three years or 100,000 km of TOYOTA International Official Guarantee.
ILERTREN - Tourist Trains Pol. Ind. Les Comes. C/ Avinguda Indústria, 1 25123 Torrefarrera (Lleida) Mobile +34 611 493 771 / Phone +34 973 247 035 export@ilertren.com / www.ilertren.com