Top Deck #27 by City Sightseeing Worldwide

Stage II/Issue 27

Locally written, globally distributed

Working hardly in the new normal

Restarting stronger

trategy s b e w w e n e th r e v / Global Sales Disco , ITB Asia n o d n o L M T W , IS T / Trade Shows In this issue. LondonSevilleOxfordYorkEdinburghSan AntonioSingaporeMoscowBelbastLas Palmas de Gran CanariaMalagaSantanderDubaiInverness

TopDeck Magazine | nº18 | Enero 2018

Message from Enrique Ybarra President & CEO City Sightseeing Worldwide

Seville, Spain. The home of the first ever City Sightseeing operation which started on the 31st of March 1999

Dear Friends, I hope you are well and that, given the circumstances, it has been a reasonably good year for your operations. After many months of restrictions and difficulties, we have come from a period of effervescence in the tourism industry that has put us on the road to recovery. However, new variants of COVID-19, and consequently the application of new restrictions, threaten this recovery. The year comes to an end with the concern and uncertainty that this situation generates, however it may be the last episode of this terrible pandemic – WHO has declared that 2022 “must be the year of the end of the pandemic”. At City Sightseeing, we didn’t stop working for our global brand and your opertion and will continue in 2022 for everyone’s recovery. Tourism is a strong industry, contributing 10.4% of global GDP and generating more than 300 million jobs worldwide. It has also proven to be able to recover faster than other industries, so I am sure we will see a better situation in the months to come. In the meantime, I invite you to discover some of the projects and improvements we have put into practice since the last edition of Top Deck, together with interesting stories about the travel industry, the City Sightseeing Family, and our customers. I hope that 2022 will allow us to extend the momentum of recovery that has started this year. In the meantime, I hope you can enjoy the last days of the year with your loved ones and that you are all well. Yours sincerely,

/ Staff Editor Antonio M. Ortega. press@city-sightseeing.com Contributing writers Rosana Pajaron, Rocío Aparcero, Daniel Vidal, Tim Tooher, Chelsey Smith, Antonia Jones, Jerónimo Cárdenas, Úrsula Moreno, Pilar Malet, María Molina, Carlos Monsalve, Sergei Lavrentyev, Jane Marshall, Mandi Jarman. Production Antonio M. Ortega. Publisher City Sightseeing Worldwide

City Sightseeing featuring in-person global events 06/07

14/15

22/23

2021 in Review

Special Feature: At the forefront of the travel industry

Gallery / Corporate News

08/09 Trends brought to light by the pandemic

10/11 Special Feature: Tourism Innovation Summit 2021 We welcome your thoughts about TOP DECK and any ideas you might have. Please send any suitable items for inclusion to: topdeck@city-sightseeing.com

16/17

Gallery / Tour News

The CS Influencer Programme

26/27

18/19

Gallery / Staff stories

The World of City Sightseeing

28/29

12/13

20/21

Special Feature: WTM London

Purchasing Dept. Update

Views expressed in the pages of TOP DECK are not necessarily those of City Sightseeing Worldwide, their Franchisees, Associates and Partners or the Editors.

24/25

SuperPosts / The Best of Social Media

30 The Wall

Leaders in Touristic Bus Software TopDeck Magazine | nº18 | Enero 2018

NEW GENERATION

MULTILINGUAL SYSTEM SYSTEM WITH STATISTICS AND DIAGNOSTICS

Easy to use, install and maintain

Audio modules protected against dust & water

More than 20 years of experience in touristic sector

SCAN QR CODE!

www.meingenieria.com 05

marketing@meingenieria.com (+34) 933208221

2021: Tourism United, Resilient, and Determined 2021 has been a year of learning and adapting for tourism. It has proven that only by working together can the sector overcome challenges and embrace opportunities. For your interest, we share the UNWTO report on the challenges faced in the last 12 months.

athering the global tourism community and developing concrete actions, UNWTO has led tourism’s response with the vision of not only restarting, but doing so in a more inclusive, innovative and sustainable way. This is the story of one of the industry’s most difficult years, the beginning of the recovery.

January - March As global tourism faced up to a second year of unprecedented crisis, 2021 began by counting the cost so far. At the same time, however, the emergence of vaccines brought hope. Then, the industry explored what this meant for safe travel and the restart of tourism. April - June Collaboration and innovation were the focus at the start of the second quarter. UNWTO partnered with IATA on a new Destination Tracker to give both tourists and destinations clear, impartial and trusted advice. July - September As destinations in Europe

ON TOURISM SECTORS Cruise. The global cruise restart made a concerted effort on the part of the industry and its stakeholders. Retail. Travel advisors continue to go through cycles of booking, cancelling and rebooking. Hospitality. Hotels that saw rising demand could not always accommodate the number of guests they had space for because they were short of staff. Aviation. A year of both turmoil and recovery. Tours and River Cruise. Tour operators again turned to domestic products in 2021, whose departures could, by and large, be relied upon. Europe border openings and closings muddied the waters for river cruise operators looking to restart sailing.

welcomed tourists back for the peak summer season, the role of digital solutions for the safe restart of the sector was highlighted. But the industry also looked ahead, to a more sustainable future, in order to try to reduce plastic waste and consumption across every part of the sector. World Tourism Day was celebrated around the theme of Tourism for Inclusive Growth, a message of solidarity and determination that was echoed on a global scale. October - December The final quarter of 2021 began with cautious optimism as UNWTO’s Barometer showed signs of improvement in tourist arrival numbers during the summer season in the northern hemisphere. However, a new variant of the coronavirus called Omicron has spread rapidly around the world, increasing infections and prompting governments to impose new restrictions.

TopDeck Magazine | #27 | December 2021

Trends brought to light by the pandemic The report ‘Trending in Travel’ shows the latest trends in traveller behaviour and future booking patterns in the wake of COVID-19. 08

TTC, representing the global Travel & Tourism sector, joined forces with leading global travel service provider, Trip.com Group, and its major consumer brands Trip.com, Ctrip and Skyscanner, to analyse consumer trends shaping the recovery of the Travel & Tourism sector. Latest projections show strong growth in international spending for 2022 and beyond, projected to overtake domestic spending in 2022, as more destinations ease restrictions and vaccination rates continue to rise. Following a 69.4% decline (2020), global international spending on travel is set to rise by 9.3% in 2021, and significantly by 93.8% in 2022. The report also reveals how severe and confusing travel restrictions around the world drove a significant rise in domestic tourism, with a surge in domestic

TopDeck Magazine | #27 | December 2021

Download the report here: https://bit.ly/TrendingInTravel

hotel bookings of more than 200% on Trip.com’s platform this year compared to 2019. Since the start of the pandemic, mobility restrictions have hindered international travel and, although domestic travel will provide a much-needed boost to the sector, WTTC says the return of international travel is critical to rebooting the global economy. The report focuses on booking trends, consumer considerations, and consumer profiles. It also features examples of markets whose resilience has provided a platform for the recovery of the Travel & Tourism sector. The report shows how COVID-19 has changed the way people travel; younger travellers are the first to return to travel; increased demand for longer stays; the importance of fee-free cancellations and the

demand for high levels of health and safety checks.

of this year compared to the same period last year.

To avoid travel restrictions, travellers are seeking secondary destinations, away from traditional holiday spots, as their destination of choice. This preference positively impacts local communities and livelihoods. According to Trip.com’s hotel booking data, Abu Dhabi (UAE) Chiang Mai (Thailand), Doha (Qatar), Florence (Italy), and Frankfurt (Germany) were the most popular secondary destinations in their respective countries in 2021.

The pause in travel also heightened consumers’ eagerness to travel more sustainably with more than eight out of 10 (83%) global travellers saying they would make sustainable travel a priority in the future.

The report goes on to show that, according to Ctrip data, bookings for ‘the great outdoors’ will predominate in the short and medium term. In China – one of the world’s largest travel markets nature-related attraction bookings increased by 265% in the first half

According to the report, 70% of travellers in many major countries such as the U.S., Spain, the UK, Canada, and Japan plan to spend more on travel in 2022 than they have in the last five years, including 2019 - one of the best years on record for Travel & Tourism.

Reinforcing this long-term trend, since its launch in 2019, the report shows 68 million travellers have opted to book a “Greener Choice” labelled flight on Skyscanner, a comparatively lower-carbon flight choice.

TIS 2021: “Restart the new ways of travel” From 10th to 12th November, Tourism Innovation Summit (TIS) discussed in Seville, Spain, the paradigm shift in the travel industry. City Sightseeing featured as a Global Partner and shared the experiences of the brand’s operators.

n November 2020, Tourism Innovation Summit (TIS) became the first professional tourism face-to-face event taking place since the COVID-19 outbreak. One year later, TIS celebrated its second edition with the aim of analysing the paradigm shift in the travel industry, an economic engine that generates around 14% of global GDP and employs more than 100 million people worldwide.

together with leading companies such as Accenture, Amadeus, Telefonica, CaixaBank, Deloitte, Mabrian, EY, Mastercard, Evolutio, and Forward Keys, among many others.

The post-COVID-19 traveller is much more aware of and committed to sustainability, climate change and the environmental impact of their travel. And definitely, tourism companies must be ready to meet expectations.

Due to this partnership, the global brand had the opportunity to showcase at the exhibitors area, where we promoted our over 100 operations and the global brand, as well as the technology developed inhouse and with our tech partners.

City Sightseeing Worldwide supported this international event and featured as a Global Partner

The City Sightseeing brand stood out both at the exhibition centre and the auditoriums, as CEO

TopDeck Magazine | #27 | December 2021

1 City Sightseeing stand in the TIS Exhibitors Area. 2 Visit of the Minister of Tourism of Spain, Reyes Maroto. 3 VR tour experience in the CS stand. 4 Panel “Building a Global Tours & Activities Brand”. 5 Panel “Can Big Data improve the travel industry?”. 6 The CS team in the afterwork.

Enrique Ybarra and Head of IT Carlos Monsalve took part in different panels. Enrique was interviewed by Douglas Quinby, Co-founder & CEO of Arival, in the panel “Building a Global Tours & Activities Brand”, along with Stephen Oddo (Walks). Carlos discussed with Mario

Romero (Telefónica Tech) and Jose Manuel Nuñez Rey (Servantrip) in the panel “Can Big Data improve the travel industry?” moderated by Emilio Herrera (Cibernos). 7 In addition, City Sightseeing Seville provided a complete tourist experience to all conference attendees, organised special tours for authorities, journalists and start-ups, and offered fun after

work with music and drinks at the end of each day. Great exposure in an edition that has broken attendance records, bringing together 5,286 attendees from more than 37 countries, along with more than 4,500 streaming connections, who have followed the more than 190 hours of conferences led by 432 international speakers.

Back to WTM London After a break from its 2020 edition in a face-to-face format, WTM returned to London in November with a hybrid in-person and online edition where City Sightseeing once again came to promote the global brand and the 100+ operations involved.

ity Sightseeing Worldwide was once again present at World Travel Market, one of the largest and most influential trade shows in the world, after the global break caused by the COVID-19 crisis. This edition was very special for the brand as it was the first time we had participated in the London show since the opening of City Sightseeing London, which saw us with our own operation in the UK capital.

This year’s WTM London & Travel Forward editions featured as hybrid events that took place in person at ExCeL London on 1-3 November and in virtual format on 8-9 November. Exhibitors from more than 100 countries attended the physical events, which together formed the biggest travel trade shows to take place after the pandemic. There were 36 new exhibitors at

WTM London, along with up to 4,000 buyers from more than 140 countries attended the show in person. City Sightseeing showcased itself again after a 100% virtual edition in 2020. Our brightly lit stand stood out among the halls and served to reconnect with our partners in the industry. Returning to WTM London allowed us to catch up with tour operators, agents, airlines, cruise ship companies and much of our global network of partners, after a period of online contacts. The exhibition floors hosted the most senior executives and buyers from around the world, along with

TopDeck Magazine | #27 | December 2021

CS London great success Since opening in May 2021, City Sightseeing London has established itself as one of the UK capital’s most popular visitor attractions. An instant success that has been showcased at this year’s WTM London as a major global brand movement within the travel industry. The days of the show were busy days for the entire CS London team, gaining great brand exposure and delivering excellent service to the standards of our global network.

Different views of the City Sightseeing stand at ExCeL exhibition centre in London.

tourism ministers from more than 30 countries, including the United Kingdom, Greece, Saudi Arabia, Bulgaria, Cuba, South Africa and Israel. A hub for the travel industry Across the rest of the WTM exhibition halls there were companies and tourist boards from a wide and diverse range of destinations such as Indonesia, Maldives, Thailand, Malaysia, Japan, Korea, Taiwan, Mauritius,

Tokyo, Sri Lanka, Nepal, India, Saudi Arabia, Qatar, Abu Dhabi, Sharjah, Ras Al Khaimah, Ajman, Fujairah, Kingdom of Bahrain, Jordan, Egypt, Morocco, South Africa, Kenya, New York, Florida, Las Vegas, Barbados, 7 the Bahamas, Cuba, Peru, Colombia, Argentina, Jamaica, and Panama. An impressive 110 expert speakers took part in more than 50 sessions and debates over the three days of the physical

shows, offering valuable insights about rebuilding, innovation and sustainability. Media representatives came from across the globe looking for tourism trends and new destinations. Finally, buyers were able to kickstart their business dealings on the first two mornings of WTM with the ever-popular speed networking sessions.

At the forefront of the travel industry In October and November, the City Sightseeing brand was present at some of the key meetings in the travel industry in three different continents/regions – Asia, the Middle East, and Europe. A strength that benefits all operators working with the global brand.

he City Sightseeing brand is among the most recognised in the tourism industry and, as proof of this, the company is regularly present at the most important meetings of the sector’s organisations and events. In the last few months, we have been invited to participate in a number of international meetings alongside the major tourism companies. “New Ways of Generating Business” at ITB Asia The City Sightseeing brand was present at the latest edition of ITB Asia, hosted from 25-29 October in a mixed online and onsite format. City Sightseeing’s Founder and CEO gave an interview on “New Ways of Generating Business for Tours and Activities” which was broadcast on the 28th. In its 15th year, ITB Asia covered the key verticals in the travel industry such as Leisure, MICE, Corporate, and Travel Technology. With three shows in one event –

together with MICE Show Asia and Travel Tech Asia –, ITB has become Asia’s largest travel showcase. In its last edition, Asia’s largest travel registered 132+ countries and territories, 1,300+ exhibitors, 270+ thought leaders, 1,250+ prequalified buyers, and 27,000+ business appointments. At the 5th Anniversary of FII Institute in Saudi Arabia In October, City Sightseeing Worldwide was invited by the Saudi Government to attend the 5th Anniversary of the Future Investment Initiative (FII) in Riyadh. From 26th to 28th, a series of conferences took place with a focus on the next generation of leaders and changemakers. Saudi Arabia, one of the countries involved in the City Sightseeing global network, is making a strong commitment to tourism, positioning itself in key institutions such as WTTC and UNWTO, holding major events and investing

1 High-profile meeting with President Emmanuel Macron. 2 Social Media post on the interview with Enrique Ybarra a ITB Asia. 3 Gloria Guevara at the 5th Anniversary of the Future Investment Initiative (FII).

TopDeck Magazine | #27 | December 2021

CS London great success

in developing and promoting its tourist attractions. At the end of 2022, Riyadh will host the WTTC Global Summit. At the Destination France Summit in Paris On 4th November, about sixty foreign and French leaders and organizations from the travel and tourism sector gathered with President Emmanuel Macron for the first edition of the Destination France Summit. City Sightseeing Worldwide was one of the companies invited to participate at the Hôtel de la Marine in Paris. The event focused on driving travellers back to the destination which before the pandemic, was the world’s most popular destination. These are just three examples from the last quarter of the year of City Sightseeing’s busy schedule as a regular participant in major travel industry meetings - and we will continue in 2022!

The CS Influencer Programme makes your operation viral At City Sightseeing, we are continuously working to promote the global brand and your operation. As part of this work, we are in constant communication with influencers on social media. And we will continue to promote our entire network!

he City Sightseeing Influencer Programme is an affiliate programme for all those content creators (whether on Facebook, Instagram, TikTok, blogs, Youtube, etc) who want to share their experience on board City Sightseeing, giving an honest review of our service to their community. Who belongs or can belong to this project? This programme is focused on micro-influencers from all over the world (the UK is the most active market). A minimum

of 10,000 followers on Instagram is established. Although each case is assessed individually, looking at the reach and size of the community you may have on other social networks and/or blog. Once the influencer’s case is assessed, we offer 2 24-hour tickets (ICONIC) for a worldwide destination. The influencer also receives an affiliate link, to share with their community, either through stories, in their biography, blog, etc. Of all sales generated through that link, the influencer

will receive a 10% commission of the total sale price. In addition, we communicate with the influencer through newsletters to receive exclusive offers and promotions that they can use for themselves or for their community. All this is formalised through a contract signed by City Sightseeing with the influencer, which also provides basic guidelines on how the brand should appear. First cities showcased We have already received influencers in London, Glasgow, Brighton, Edinburgh, Stratford upon-Avon, Seville, Budapest and Cartagena. Both the global brand and the local operator benefit. When we send them tickets, we guide them on the official hashtags, Worldwide’s social media profiles as well as the operator’s profile. Social media has changed and at City Sightseeing we are continually exploring new ways to bring the brand and our 100+ operations to our customers in new and refreshing ways.

TopDeck Magazine | #27 | December 2021

CS London great success

CANADA Toronto

UNITED STATES OF AMERICA Los Angeles & Hollywood Miami * Natchez New Orleans New York Orlando ** Philadelphia San Antonio Seattle Washington DC *

ICELAND Reykjavik

PORTUGAL Albufeira Funchal Lisbon Porto Sintra

COLOMBIA Cartagena

PERU Lima

SPAIN Antequera Arrecife Barcelona * Benalmadena Cadiz Cordoba Jerez Las Palmas Gran Canaria Lleida Malaga Nerja Palma De Mallorca Santa Cruz De Tenerife ** Santander Seville Toledo

UNITED KINGDOM & IRELAND Bath Galway Belfast Glasgow Bournemouth Inverness Brighton Llandudno & Conwy Cambridge London Cardiff Norwich Chester Oxford Derry/Londonderry Stratford-upon-Avon Dublin York Edinburgh Galashiels (Scotish Border)

BELGIUM Brussels CYPRUS Limassol CZECH REPUBLIC Prague

RUSSIA Kazan Moscow St. Petersburg

DENMARK Copenhagen

Aarhus

ESTONIA Tallinn FINLAND Helsinki FRANCE Paris GERMANY Berlin Kiel

GREECE Athens & Piraeus Corfu Thessaloniki

VIETNAM Hanoi Saigon (Coming Soon)

HUNGARY Budapest

Malta

NETHERLANDS Amsterdam Rotterdam

SAUDI ARABIA Al Madinah

ITALY Florence Genoa Livorno Messina Milan Naples Padova Palermo Rome Sorrento Turin Verona

LEBANON Beirut

MALTA Gozo

UNITED ARAB EMIRATES Dubai Sharjah

Potsdam

SINGAPORE Singapore

SOUTH AFRICA Cape Town Johannesburg & Soweto

AUSTRALIA Melbourne

NORWAY Alesund Bergen Geiranger

Oslo Stavanger

POLAND Krakow Gdansk

Warsaw

SWEDEN Gothenburg Visby

Stockholm

Our Purchasing site: The one-stop shop for brand recognition Visit the catalogue site of our Purchasing Department and get to know all the items to operate the City Sightseeing brand properly.

n recent months you will have heard about promotions from our Purchasing Department. For example, as Black Friday usually means massive discounts, we launched special offers on City Sightseeing branded supplies, including uniform caps, ties, scarves, epaulettes, windbreaker jackets, and sunglasses. Additionally, all City Sightseeing’s 20th Anniversary items are permanently discounted. We also inform you about seasonal products so that you can prepare your operation in time, as we did for the fall season or for Christmas. Here’s what you need to know: at any time of the year, for any occasion, and whatever your budget, City Sightseeing’s Purchasing Department items always ensure that they meet the corporate image your customers recognise from city to city, country to country, and the quality standards travellers have come to expect from our global network. Visit our site and plan your next purchases to hit the streets again!

TopDeck Magazine | #27 | December 2021

How to order your corporate supplies Remember we improved the online ordering method. Please visit: https://purchasing.city-sightseeing.com and discover the new interface. If needed, ask for new login details by emailing purchasing@city-sightseeing.com

Corporate Personal Protective Equipment Now you can operate safely in CitySightseeing style thanks to the Personal Protective Equipment (PPE) included in the City Sightseeing Purchasing Department catalogue, focusing on safety and the friendly design of the global brand.

Corporate News from the Global Brand

Focused on FITUR 2022 The year 2022 is still uncertain with ITB Berlin already suspended but with FITUR Madrid as the first major professional event. We continue promoting CS’s operations on every occasion.

More flexibility

WTM Draw

Oxford Light Bus

Validity extension came during the pandemic and it was here to stay. Our tickets are valid for 12 months to give our customers more flexibility at the time of purchase.

During WTM 2021, we awarded 10 participants per day in our “Scan and Win” prize draw from our stand in the London show. All the visitors had to do was to scan a QR code and provide us with their email to keep in contact.

In December, CS Oxford launched the “Oxford Christmas Light Bus”, an open-top bus decked out in festive lights that stopped at multiple locations across a fivehour tour around the county.

TopDeck Magazine | #27 | December 2021

#CitySightseeingCares

GlasGo Bus Alliance La Vacuguagua

Inverness charity

CS Glasgow joined the GlasGo Bus Alliance, a collective effort to deliver a bold vision for buses in Glasgow. Bus leaders are working together to navigate the challenges ahead in the city.

In September, a CS Las Palmas de Gran Canaria bus was converted into a mobile vaccination centre following an agreement with the island authorities. Here is the bus with the Spanish Minister of Health.

CS Inverness gave 500 family tickets to Archie Highland, the official charity of the Children’s Unit at Raigmore Hospital. It was a great opportunity for parents of children in hospital to invite siblings.

El Bus de la Ilusión

#Shoeboxappeal

HOPEctober

In December, for Christmas, CS operators in Seville, Malaga, and Las Palmas de Gran Canaria operated El Bus de la Ilusion in order to raise funds for NGOs and local charity associations.

In November, CS Galway visited Galway City Schools helping the Volunteer Elfs of Aerogen as they took part in the #shoeboxappeal in aid of Team Hope Ireland.

CS Cape Town celebrated HOPEtober by paying a visit to healthcare workers in Cape Town. A good idea to thank them all their hard work and dedication during the pandemic.

CS Operators Outstanding News from Your Operations

Olympic Parades In August, CS operators shared the joy of entire countries at the success of their athletes. In Moscow (Russia), Galway (Ireland), and Corfu (Greece), they took part in parades to honour their Tokyo 2020 medallists.

20 years in Málaga

Christmas Tour

Bubble Tours

In 2021, CS Malaga have been celebrating its 20th Anniversary in the city. In November, the Spanish operator met with the main representatives of the local Government, the tourism, and the culture in the Costa del Sol capital.

CS Joburg compiled a list of experiences that the whole family could enjoy on Christmas Day in Johannesburg with the red bus visiting to the different attractions.

In October, CS Glasgow received the first cruise hop-on hop-off service managed by the Cruise Dept. with cruise ship companies. Before this tour, they achieved the first closed loop in Belfast.

TopDeck Magazine | #27 | December 2021

Athens Anniversary Glasgow music tour M. Jackson Day On 26th November, CS Athens celebrated their 13th Anniversary. In 2008, they became the first company to operate four shiny red open-top buses touring the historical centre of Athens and the first in Greece.

In recognition of Glasgow’s thriving music scene, CS Glasgow buses will be adding a music tour, with the perfect Glaswegian lined up to narrate the city’s musical heritage!

Christmas Train

Rainy day guarantee Super heroes in SA

During the last days of 2021 and the first days of 2022, CS Santander has launched a special night tourist train service to travel through the streets of Santander under the Christmas lights. A great success!

CS York “rainy day guarantee” allows passengers to come back anytime and have another ride when it’s sunny!

On 25th June, CS Russia celebrated Michael Jackson Memorial Day with musician admirers. For this magnificent event, our colleagues partnered with Alla Dukhova’s TODES ballet and Pavel Talalaev.

“Even super heroes take the boat. Join our heroes and cruise along the V&A Canal or Harbour” say our friends from CS Cape Town :)

CS Family Staff Stories

The 1st Moscow Tourism Cup On World Tourism Day, CS Russia organized a football tournament for partners VDNH, Safmar Hotels, Panorama360, Gorky Park, Azimut Hotel Smolenskaya Moscow, Azimut Olympic Hotel, Todes Ballet, and RussPass.

George, Bournemouth Yuri’s promotion

Jozi Team

George began his journey with CS Bournemouth more than 7 years ago! He loves double decker buses. His knowledge and kindness goes a long way and he likes to give passengers additional commentary on their journey.

Look at the CS Joburg team starting the last tour before they reopen in level 1 again in September. They where difficult days in the City of Gold but the team stayed together.

In October, Yuri Bragin took over as general director of CS Russia. His deputy and operations manager is Dmitry Gavrilov. Congratulations to a great team! 26

TopDeck Magazine | #27 | December 2021

Phil in Galway

CS York family

CS Naples Team!

CS Galway driver Phil is always ready and waiting to share Magical Galway City with passengers any time. Come see Phil and the rest of the team in the Irish city.

They first went to York as tourists and fell in love with its world-famous sights – and now, they’re telling its amazing story to staycationers. They are part of the CS York team.

The CS Naples staff wait for our customers. City Sightseeing coast-tocoast, Sorrento-PositanoAmalfi every day!

Christmas in Torino

San Antonio wishes

Ada, Redditch

“Buon Natale da tutti noi di City Sightseeing Torino”. “Merry Christmas from all of us at City Sightseeing Torino”. This is how our friends from Italy celebrate Christmas with their customers and the CS family.

Look at David Strainge and his colleagues in San Antonio wishing a happy Christmas to everyone and announcing they would be operating as normal on Christmas Day. Well done David, so smart!

Ada is the first daughter of Antonia Jones, Global Product Manager at City Sightseeing Worldwide. What a lovely baby, Antonia. Congratulations!

SuperPosts Best of Social Media From Facebook to Twitter to Instagram, there are constantly great posts published throughout the City Sightseeing network to promote the global brand, give information, and inspire people to hop-on and discover a city with City Sightseeing. Here are a few posts that we have selected that have done just that.

Our best wishes to the whole City Sightseeing family

@citysightseeingworldwide

TopDeck Magazine | #27 | December 2021

The Wall

Social stories

Twitter | Facebook | TripAdvisor | TrustPilot | Viator | GetYourGuide @visitpaarl - Cape Town. Make sure you take a picture at Drakenstein Prison (where Nelson Mandela was released) and enjoy a wine and chocolate pairing at @rhebokskloof. Thank you City Sightseeing for the great feature, ow.ly/ZO3h50HgaHL. #visitpaarl #paarl #citysightseeing Aubrey M – Cape Town. Great guide by Rico, great drive by Stevie and great hosting by Lee-Ann. Very informative, thoroughly enjoyed this and want to do it again. I recommend this to everyone wanting to have a good feel of the Cape Point and seeing penguins. Rico took time to attend to questions and advise. Bus was on time, comfortable and felt safe. Thank you so much. Mark Tiernan – York. We went on the Tour in York. Our guide, Tom himself was a great guide and put on a very informative tour in it’s entirety. With an extensive knowledge base and a beautifully cultivated fringe, Tom, in his entirely, really was great. In himself. tom_w. city tour good audio and impressive driving through old town great way to find your way around early in your visit

Priscilla Diao-Poblete – Athens. very comfortable and pleasant tour. highly rrcommend

Samantha - Belfast. Good experience and guides where nice and friendly only thing is it would be good if the buses were more frequent although that might be because it’s now the winter season they weren’t as often, I would recommend to others to do a full lap first and then sight see as we got off and we’re waiting a while for the next bus to come back.

Adrienn. Great tour, nice places, interesting guide informations, kind and helpful drivers. We enjoyed it! Sean MacLeod. We had a lovely tour yesterday. The weather was great, the guide was informative, and we learned new things. I worked as a tour guide on the London sightseeing buses for five years and always make an effort to do a tour in every city I visit. It is an excellent way to get your bearings and to decide what you’d like to see. Highly recommended. Tracyd1964 – New York. We bought a city sightseeing pass which included entry to one attraction, hop on hop off bus tours, free Staten Island ferry ride and free entry to New York Museum. We did 3 tours, Uptown, Downtown & Brooklyn and enjoyed them all. There are other packages available also. The commentary on the buses from the guides was great and each had their own little anecdotes to add. Tom the guide on the Brooklyn Tour & Reg the driver were great fun and made this last tour really memorable. Would definitely recommend as the guides point out things that you would not notice yourself. Ana Maria - Belfast. Had just a day in Cadiz, and this was a life savior in getting around quickly and easily to make sure I visited all the important places. Highly recommend booking ahead of time through get your guide as the ticket vendors are not there at most hop on red bus stands. @museorusomalaga. Get in and enjoy your journey through Russian art! Check all the information about schedules and routes at #CitySightSeeing’s website. Rachel_A. Interesting, varied, commentary, that was really clear on the headphones and stop off points were perfect The staff were very friendly and helpful and the bus was spotless. It outdid my expectations!

Social media really is the new phenomenon, so on this page we hope to feature the best feeds from our Franchisees, some of our customer comments and also from leading industry ‘tweeters’. Send your social media name to topdeck@city-sightseeing.com and we’ll follow you. You can start with following us @CitySSWorldwide

smart travel system