WTM Catalogue 2013 by Bookletia

W TM Catalogue 2013 速

COMPREHENSIVE EXHIBITOR LISTINGS AND PROFILES REGIONAL ROUND-UPS & ECONOMIC TRENDS

WTM FLOORPLANS 2013 FULL EVENT PROGRAMME

GLOBAL TOURISM PERFORMANCE

WTM Official Premier Partner

wtmlondon.com

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CONTENTS

Contents Welcome to World Travel Market 2013

08 Welcome Simon Press, Senior Exhibition Director WTM

WTM Responsible Tourism

146 Asia/Pacific & Indian Ocean

World Tourism Awards 2013

176 Europe

09 WTM Team Meet the WTM 2013 team

WTM Buyers’ Club

220 UK & Ireland

WTM Floorplans

224 Middle East

WTM Official Media Partners

252 WTM Exhibitor Listings

Just a Drop

Global Village

254 A Taste of ILTM at WTM Exhibitor Profiles

16 WTM 2013 Highlights

The Travel Tech Show at WTM

257 The Travel Tech Show at WTM - Exhibitor Profiles

18 WTM Seminar, Conference & Event Programme

Africa & North Africa

264 Exhibitor Profiles

The Americas & Caribbean

479 Thank you to all our sponsors

10 Decision Makers TV Latest industry news via new TV channels 14 WTM Advisory Council Members

WTM Catalogue 2013

118

a taste of ILTM at wtm

CONTENTS

Operations Director Alexander Collis Managing Editor Denise Burrows Assistant Editor Charlotte Mainprize Art Director Simon Marriott

112

Digital/Web Production/Listings Sam Raza Accounts Controller Martin Reece

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Project Services Lewis Sherman, David Cross, Alex David Operations Manager Alena Kravchenko The 2013 World Travel Market Official Catalogue is published under contract by IMO Business Ltd to help guide delegates around the exhibition and to provide them with essential reference information both during and after the event. ÂŠ Reed Travel Exhibitions, a division of Reed Elsevier Inc. The publisher encourages readers of this Catalogue to recycle the publication when it has ceased to be of value as a reference source. International Media Organisation, 1 Bridge Lane, London NW11 0EA, UK Tel: +44 (0)208 123 1002 Fax: +44 (0)208 181 8633 E-mail: corporate@imobusiness.com Website: www.imobusiness.com All material in WTM Catalogue is strictly copyright & all rights are reserved. No part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or any information storage or retrieval system without prior permission of the publishers and Reed Travel Exhibitions. Colour transparencies & photos submitted for publication are sent at the ownersâ&#x20AC;&#x2122; risk & while every care is taken, neither the publishers nor their agents accept liability for loss or damage however caused. The publishers & Reed Travel Exhibitions

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can accept no liability whatsoever of nature arising out of nor in connection with the contents of this publication. Opinions expressed within the articles are not necessarily those of International Media Organisation Ltd nor Reed Travel Exhibitions & any issue arising there from should be taken up directly with the contributor. World Travel Market and WTM trademarks are owned and protected by Elsevier Properties SA and Reed Exhibitions Limited used such trademarks under licence.

imo

International Media Organisation

WTM Catalogue 2013

Come and meet us at the Brand USA Pavilion

Let the silence move you on Birch Lake, Minnesota. Endless possibilities begin in the USA with unforgettable experiences for your clients, and new business opportunities for you. For partnership information, contact partnerships@thebrandusa.com.

Discover this land, like never before.

THE AMERICAS AND CARIBBEAN

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WTM Catalogue 2013

posuere cubilia Curae; Subheading test Proin massa eros, suscipit a molestie vel, sodales at lorem. Nam est tellus, convallis ut viverra ut, rutrum id felis. Fusce rhoncus nunc eu quam pharetra hendrerit. Curabitur eu turpis augue. Mauris varius dapibus magna, et suscipit neque bibendum nec. Nunc auctor, felis quis eleifend lacinia, velit eros aliquet orci, id pellentesque quam ligula at urna. Phasellus rhoncus dolor quis orci scelerisque nec cursus dolor sollicitudin. Nulla facilisi. Nunc pulvinar augue sit amet lacus ullamcorper dapibus. Praesent nec eros ac orci tempus interdum. Fusce vel sem at odio ornare consectetur. Vivamus eu augue mauris, at mattis nunc. Nullam placerat iaculis nunc. Pellentesque habitant morbi tristique senectus et netus et malesuada fames ac turpis egestas. Morbi vel augue eget erat mollis tempor. In at metus magna. Etiam a nulla eu nibh imperdiet vehicula. Vestibulum et lorem sed leo eleifend rutrum. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse malesuada pharetra massa ac

ullamcorper. Duis sodales dui vel justo aliquam id blandit risus scelerisque. Quisque nibh tortor, malesuada et dictum eu, egestas non ante. Proin elementum dictum sollicitudin. Suspendisse nec odio erat. Integer porta, lacus et ultricies porta, arcu nisl pellentesque risus, a bibendum magna ante dignissim nulla. Integer nunc felis, pharetra in porta blandit, sagittis non purus. Maecenas vel odio quis nibh dapibus pulvinar eget eu turpis. Sed ut sapien quis risus porta varius et at dolor. Nulla adipiscing lectus a diam iaculis hendrerit. Ut aliquam euismod turpis a lacinia. Curabitur id elit risus, non semper neque. Mauris imperdiet tincidunt ligula in pharetra. Phasellus a semper elit. Praesent tincidunt vehicula nulla ut lobortis. Praesent non felis id erat lobortis facilisis. Nulla ac sagittis mi. Duis a magna justo, ac molestie lectus. Nullam sodales velit ut urna ultrices et dictum massa malesuada. Aenean in aliquet dui. Nunc commodo molestie imperdiet.

Weâ&#x20AC;&#x2122;re young

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www.egypt.travel

We’re Egypt

See you in GIZA

WELCOME

Welcome to World Travel Market 2013 Around 50,000 senior executives will visit London and ExCeL for four days of business negotiations and signing of contracts. The travel and tourism world descending on London is worth a massive £160 million to the city’s economy. Last year the business negotiations at WTM led to £1.8 billion of travel and tourism deals in 2012, and we anticipate more than £2 billion in deals will be facilitated at this year’s event. We have many reasons for being optimistic about the amount of business and networking the next four days will generate. One reason is the number of new initiatives WTM has put in place this year to make it a record-breaking event including the introduction of a luxury pavilion on the exhibition floor for the first time. A Taste of ILTM at WTM will see UK buyers of luxury products have two days of business meetings with the world’s leading luxury travel brands. Technology has been a fast growing sector for WTM; last year’s Travel Technology region was 70% bigger than in 2009. This expediential growth has led us to focus more on travel technology and create a ‘show within a show’ concept with the launch of The Travel Tech Show at WTM, giving the event its own dedicated resource. Furthermore the events programme will see more than 100 sessions take place over the four days, covering all of the industry’s sectors including aviation, hotels, blogging, social media and responsible tourism. Last year around 8,000 people attended the sessions and we would expect a similar number this year to take advantage of the leading insight and opinion on offer. Finally, we also look forward to the first WTM Africa in Cape Town on 2–3 May 2014. Also don’t forget the second WTM Latin America which takes place in Sao Paulo, 23–25 April 2014. With so much to look forward to, may I wish you a constructive, successful and enjoyable World Travel Market 2013. Simon Press Senior Exhibition Director World Travel Market

WTM Catalogue 2013

WTM TEAM

WTM Team welcomes you to ExCeL London

From front row to back, left to right: Deborah Dewe – Simon Press – Micaela Juarez Greg Reeves – Stella Grant – Fiona McKenna – Laura Vettore Andy Ventris – Emma Limebear – Alex Kerman – Amy Francis Anastasia Yates – Laura Heaney – Nicole Collett – Lisa Hopgood Sawan Koria – Paul Nelson - Lucie Winter – Charlotte Sutton – Alla Melnychuk – Lindsay Whittaker Sandeep Gadhavi – Raj Thakkar – Sheng Pang

WTM Catalogue 2013

WWW.DECISIONMAKERS.TV

WTM TV Make sure that you don’t miss a moment’s advice from the travel industry’s senior executives and future leaders with must-see interviews on WTM TV.

WTM Catalogue 2013

WWW.DECISIONMAKERS.TV

TM, along with the WTM Vision Conferences, has always brought senior leaders together within the wider industry, principally through keynote, panel discussions and networking events. Although WTM documents as much content as possible from these events, audiences want to see more – and on a much higher frequency, not necessarily tied to a specific event. WTM wanted to meet this demand, and with it the opportunities for senior executives across the industry to contribute their perspective and insight for the benefit of the marketplace. WTM has the resources, infrastructure and expertise in-place to provide this facility – and, with a total reach of over 150,000, it has now got the platform too.

Decision Makers TV

The team behind WTM has launched three new TV channels featuring the leaders of travel commercial companies (Decision Makers TV), heads of tourism organisations (Destination Leaders TV) and future travel leaders of tomorrow (Future Travel Leaders TV).

Decision Makers TV draws upon the extensive connections of Reed Travel Exhibitions and the huge reach of World Travel Market, to provide an online TV channel featuring senior executives from the industry discussing key trends and challenges. Hot topics coming to Decision Makers TV soon are mobile & web technology, ‘big data’ – knowing your customers’ likes and dislikes, sustainability issues, attraction and retention of staff and all-inclusive packages.

Destination Leaders TV Following on from the successful launch of Decision Makers TV in September 2012, the WTM team brings a brand new online-based TV channel called Destination Leaders TV. It features senior heads of National Tourist Boards discussing challenges and trends in destination marketing. It provides the opportunity for senior executives across the industry to contribute their perspective and insight for the benefit of the marketplace.

Future Travel Leaders TV Future Travel Leaders TV is a video based website profiling young bright individuals who will be the new future leaders of the travel industry. The Future Travel Leaders will give their insights into how they entered the industry, their initial experiences, their current role and aspirations. This channel showcases the up-and-coming stars of the industry.

Micaela Juarez, Head of Marketing and Communications WTM

For more information If you’d like to feature on any of WTM’s TV channels contact one of the team at: www.decisionmakers.tv www.destinationleaders.tv www.futuretravelleaders.tv

WTM Catalogue 2013

AMSTERDAM (0,5H)

VISIT FLANDERS

LONDON (0,6H)

BRUSSELS PARIS (0,5H)

BERLIN (1H)

Flanders Fields. A place to remember. Visit Flanders to revisit our past. Discover the remnants of WWI on your next trip, or start at World Travel Market. Visit Flanders, North hall - European Zone, Stand EM 1200.

WWW.FLANDERSFIELDS1418.COM

WTM ADVISORY COUNCIL MEMBERS

WTM Advisory Council Members

Dermot Blastland, Executive Director, On the Beach (OTB)

Tracy Halliwell Director of Business Tourism & Major Events London & Partners

Mary Rance, Chief Executive Officer, UKInbound (UKI)

Geoffrey Breeze, Marketing Director, World Travel & Tourism Council (WTTC)

Gareth James, Executive Secretary, European Tourism Action Group (ETAG)

Ken Robinson CBE FTS Chairman, Tourism Society Think Tank (TS)

Martin Craigs, Chief Executive Officer, Pacific Asia Travel Association (PATA)

Tom Jenkins, Chief Executive Officer, European Tour Operators Association (ETOA)

Dr Zoltan Somogyi, Executive Director, World Tourism Organization (UNWTO)

Sandie Dawe MBE, Chief Executive, VisitBritain (VB)

Dr William Maxwell (Hon) PhD. F.Inst.TT, Financial Director, Institute of Travel and Tourism, (ITT)

Nigel Vere Nicoll, Chief Executive, African Travel & Tourism Association (ATTA)

Philippe Forest, Country Manager for UK and Ireland, International Air Transport Association (IATA)

Baroness Morris of Bolton OBE DL, President WTM Advisory Council

Nikki White, Head of Destinations and Sustainability, ABTA Ltd. The Travel Association

Carol Hay, Director of Marketing UK & Europe, Caribbean Tourism Organisation (CTO)

Tracey Poggio, Chairman, Association of National Tourist Office of Representatives (ANTOR)

WTM Catalogue 2013

WTM Highlights 2013 ®

World Travel Market, the leading global event for the travel industry, has put together a compelling programme of conferences, seminars and events at WTM 2013. We continue to innovate and follow trends to ensure we reflect the issues that concern the industry most and give delegates and exhibitors valuable insight to take away.

Speed Networking expands further

WTM Ministerial Programme Tuesday 5 November

Monday 4 November

Platinum Suites 3 & 4, Level 3, 11.00 - 13.00

Knowledge Theatre GV750 09.00 - 10.00

The UNWTO and WTM Ministers’ Summit is one of the highlights of WTM, bringing together tourism ministers and their aides from around the globe. The theme for this year’s summit is “How To Bridge The Gap Between Aviation and Tourism Policies.”

Thursday 7 November Knowledge Theatre GV750 09.00 - 10.00

WTM is expanding its speed networking programme in response to demand and feedback from exhibitors and suppliers. Last year’s introduction of a session on the Thursday morning was well received and is repeated this year. WTM has also added an informal drinks reception for participants and WTM Buyers’ Club (formerly WTM Meridian Club) members, taking place on Wednesday evening.

The morning’s event will start with a speech from Taleb Rifai, Secretary General of the UNWTO. He will present the audience with exclusive trends and statistics. The panel discussion, followed by a Q&A, will find out how aviation and tourism policies can work together and the benefits that this co-operation brings. Challenges and obstacles facing the aviation industry - such as taxation, fuel prices, infrastructure and the environment will also be raised.

World Travel Market App is back Another successful innovation is the WTM App, designed to enhance your experience before, during and after the event. The app is free of charge, and available for iPhones, iPads, Android devices and most other smart phones and tablets. The app will feature the full event schedule including floorplan and speaker listings, links to the WTM social network channels and special offers on travel and hotels.

The summit will be followed by an invitationonly dinner, hosted by WTM and UNWTO and sponsored by Travel Channel. Invited guests will have the chance to meet tourism ministers and their aides at a luxury dinner to be held at the Cutty Sark in Greenwich. Ministers’ Dinner Sponsor:

It also synchs with MyWTM, giving visitors, exhibitors and buyers the chance to personalize their agendas.

Retailing guru to open WTM World Travel Market 2013 will be opened this year by Sir Stuart Rose, former chairman and CEO of retailing giant Marks & Spencer. Sir Stuart will open this year’s event at the new-look WTM Captains of Industry Lunch, with 200 of the industry’s most senior leaders in attendance. Veteran BBC presenter Stephen Sackur will interview Sir Stuart about his career in business, giving the top-level travel industry senior audience inspiration, advice and ideas about how they can improve running their own businesses. His time at M&S is best remembered for turning around the retailer’s financial performance, redefining its position in a changing market while fending off a succession of high-profile hostile takeover bids. By Invitation only.

WTM Catalogue 2013

WTM Global Awards Monday 4 November Travel Technology Theatre TT185 15.30 -16.30

The World Travel Market Global Awards are traditionally presented on the opening day of world Travel Market. Members of WTM’s Global Media Network have the chance to recognise the companies and individuals that have made the greatest contributions to travel and tourism in their region within the last twelve months. Each partner submits three nominees within their chosen category with the selection process limited to either editorial panels, readers vote or Editor’s choice. Entries are then judged by an independent panel which include Geoffrey Breeze, Marketing Director, WTTC, Tom Jenkins, CEO from ETOA, and Kate Burgess-Craddy, Visit USA.

KEY FEATURES Aviation The travel and aviation industries are closely connected. WTM13 is hosting a number of specific sessions, including Airlines in Transition, taking place on Tuesday 5 (WTM Stage Platinum Suites 3 & 4, 15.3016.30). The CEOs of Aer Lingus and Air Malta will discuss how they are coping in a fiercely competitive environment. Organised by JLS Consulting

Sports Tourism

WTM World Responsible Tourism Day Wednesday 6 November WTM Stage Platinum Suites 3 & 4

WTM will open its World Responsible Tourism Day programme with a high-profile debate into carbon emissions and the travel industry. Winners of the 10th World Responsible Tourism Awards will be presented afterwards. WTM’s programme of events, seminars, presentations and debates spans Tuesday, Wednesday and Thursday. On the Tuesday, hotel reviews giant TripAdvisor will be speaking about its eco-certification initiative (South Gallery, Rooms 21-22, 12.00). The main focus however remains World Responsible Tourism Day, the biggest day of responsible tourism action in the world, on Wednesday 6 November. Official Sponsor:

With focus now shifting to Brazil, WTM continues to put sports tourism high on the agenda. “Hosting Major Sporting Events” takes place on Tuesday 5 (WTM Stage, Platinum Suite 1, 13.00 - 14.00). Drawing on the experience of many stakeholders, the session will look at lessons learned and the opportunities available.

WTM Talk Business WTM Talk Business Series is back once again for 2013, featuring London Deputy Mayor for Business and Enterprise Kit Malthouse, who will discuss the importance of tourism to England’s capital, as well as highlighting his vision for London as a tourism destination to cement the capital as a must-visit tourism city. (Thursday 7th November, 11.00 – 11.45, WTM Knowledge Theatre, GV750)

Organised by:

Official WTM Sports Programme Sponsor:

Kit Malthouse

Hotels

Barbara Cassani

To follow is no-frills pioneer and founder of Go Fly for British Airways Barbara Cassani, who will provide a fascinating and insightful view into her career within the aviation sector and her involvement in the London 2012 Olympics. (Thursday 7th November, 11.45 – 12.30, WTM Knowledge Theatre, GV750).

The hotel programme is well represented at WTM13 and features two sessions that address some of the current issues in this sector. On Tuesday , the first session provides an insight into the HR Challenges in Emerging Markets (South Gallery 15&16, 11.00 – 12.00). Wednesday’s session presents a global overview and explores the initiatives investors and owners should use in order to stay ahead of the game in the Investment & Finance seminar (South Gallery 15&16, 11.00 – 12.00) Organised by Institute of Hospitality

Cruise The continuing growth of cruise is a global success story, and WTM will look at the role of social media within this sector. The session will take place on Tuesday (WTM Stage Platinum Suite 1, 11.00 - 12.00) Organised by:

WTM Media WTM has 45 media partners for 2013. The partners are split across two stands. Those in Europe are based at EM456, with international media partners based at GV380. Their combined global readership ensures that year-on-year, WTM continues to be the voice of the travel industry. The stands are the ideal place to stop for anyone looking to raise their company profile on a local, regional or global level.

WTM Catalogue 2013

The Travel Tech Show at WTM ®

This year sees the launch of the Travel Tech Show at WTM, introduced in response to the demands from technology buyers and suppliers. The Travel Tech Show at WTM will provide a dedicated focus for four days of seminars, presentations, workshops and panel discussions. Themes covered this year include:

Technology

Social Media

Blogging

Organised by: Paul Richer, Senior Partner - Genesys The Travel Technology Consultancy

Organised by:

Innovation is actively encouraged by WTM. The regular WTM Innovation Summit in Association with TTI takes place on Monday 4 (WTM Knowledge Theatre GV750, 14.30-17.00). High-profile speakers will concentrate on the trends and technologies which will shape travel over the short and medium term. Following on from the success of last year’s technology programme, the WTM Knowledge Theatre (GV750) will host the 2013 WTM Genesys sessions on Tuesday 5th November. The five not to be missed sessions begin with the Search Engine Update (11.00 – 12.00, WTM Knowledge Theatre, GV750) featuring speakers from Yahoo, Amadeus and Google. The programme also includes the current insights into mobile, content and social media. To round off the day and provide invaluable information on how your company can remain ahead of the game in the travel industry is the popular Travel Technology – Latest Trends (17.00 – 18.00 WTM Knowledge Theatre, GV750).

Visitors to WTM13 will have the chance to hear the views from senior executives from Facebook and TripAdvisor, among others. “Facebook and Targeting” (Tuesday 5 Nov, South Gallery 23-26, 11.20 - 12.00) looks at the potential Facebook offers travel advertisers while TripAdvisor will talk up how reviews from customers can help raise environmental standards and awareness (Thursday 7, Stand EM850 Turkish Culture & Tourism Office) Elsewhere, a new initiative offers start-ups businesses in the trip planning and inspiration the chance to win £5000. WTM Fresh is part of the tech programme organised by Travel Perspective and sponsored by Sabre Travel Network, which is making a welcome return to WTM. The six shortlisted start-ups will present their businesses to the judges on Wednesday 6 (WTM Knowledge Theatre GV750, 12.30-13.30) Further WTM Travel Perspective session will take place throughout WTM from Tues 6 Nov – Thurs 7 Nov Headline sponsor of the WTM & Travel Perspective Social Media Programme:

Thursday session hosted by:

Mobile Organised by:

WTM is aware of mobile’s increasingly important role as a search and shopping tool for travel consumers and as a marketing platform for companies and destinations. The highlight is the “WTM Genesys Session - Are You Mobile” taking place on Tuesday 5 (WTM Knowledge Theatre GV750 14.00 - 15.00). “Are You Mobile” Session sponsored by:

A number of sessions have been organised with Travel Bloggers Unite (TBU) as WTM continues to embrace all aspects of the travel sector. Sessions include “How Bloggers Impact the Booking Funnel” (Tuesday 5, South Gallery 23-26, 12.30 - 13.45); “Creating the Content Travellers Want To Read” (Weds 6, South Gallery 19-22, 14.15 - 15.15); and “Is it Possible to Measure Blogger ROI” (Thurs 6, WTM Stage Platinum Suite 1, 13.30 - 14.45). Headline sponsor of the Blogging programme:

Amadeus Awards and White Paper session The WTM Amadeus Travel Experience Awards is one of a number of initiatives taking place as part of a new partnership between WTM and Amadeus. The awards will cover ten categories, rewarding tourist boards for their best and most innovative product offerings. The winners will be announced in the Travel Technology Theatre on Wednesday 6 November at 4.30pm with a champagne reception to follow. Elsewhere, Amadeus has been working throughout the year with WTM on a series of technology-themed CEO Round Tables. A detailed white paper covering the topics raised will be presented on Wednesday 6 in the Travel Technology Theatre. Furthermore, Amadeus is also sponsoring a VIP Lounge on the show floor, where invited guests can take advantage of a dedicated meeting and networking area within the Travel Technology Show at WTM Sponsored by:

WTM Catalogue 2013

Events Programme Plan your time at World Travel Market 2013 with our comprehensive programme of events and ensure you don’t miss out on important seminars and networking opportunities.

Ministerial Programme

Social Media Programme

Sports Programme

Monday 4 Nov Platinum Suite 3 & 4

Platinum Suite 5 & 6 9:30 - 10:00

WTM Press Breakfast Press Only. Join the WTM Press Team for a continental breakfast before the WTM Forecast Forum.

WTM Knowledge Theatre GV750

9:00

WTM SPEED NETWORKING ®

9:00 - 10:00

Buyers’ Club Members and Exhibitors Only. An opportunity to hold a series of mini meetings to discuss business with each other before WTM opens.

10:00

10:00 - 11:00

WTM Forecast Forum: 2013 Industry Report Media Only. Find out the latest trends in the travel and tourism industry from the WTM exhibition floor with the unveiling of the world. WTM’s Press & PR Manager Paul Nelson to introduce. Presented by: Stephen Sackur, BBC Presenter

12.00 - 14.30

Captains of Industry Lunch The reformed Captains of Industry lunch will welcome more than 200 heads of Commercial Travel Organisations to this exclusive invitation only event. Speaker: Sir Stuart Rose Sir Stuart Rose to be interviewed by BBC’s HARDtalk presenter Stephen Sackur

11:00

11:30 - 14:00

Technology Enabling Travel - Gaming and Gamification in Tourism: opening a new Tourism Experience Gaming and the application of game elements in a non-gaming context (gamification) are emerging topics in business and marketing and now spreading into the tourism industry. The workshop will address both phenomenons gamification and location-based games and introduce best practices within the tourism industry. Speakers: Prof. Dimitrios Buhalis, IFITT; Jessika Weber, Bournemouth University; Antonio Coelho, Porto University; Mads Haahr, Haunted Planet

12:30

Organised by:

13:00

13:00 - 14:00

WTM Global Trends Report 2013

The IFITT E-Tourism Curriculum Launch: Free Learning Material for the Developing World

Media only. WTM’s Press & PR Executive Nicole Collett to introduce. Produced in association with Euromonitor International, the report presents an overview of the leading new trends emerging within the industry, focusing on key regions and topics. Presented by: Babita Sharma, News journalist and presenter BBC World News

As part of its Social Corporate Responsibility and its agenda to further enlarge the global e-Tourism community, IFITT disseminates knowledge about Tourism and Technology. IFITT will launch the eTourism curriculum initiative which provides FREE learning and educational material for the developing world. IFITT supports this challenge around “life-long learning” by providing an e-Tourism curriculum which is based on stakeholders’ and pedagogical needs.

14:30

WTM Travel Innovation Summit

Travel Tech Theatre TT185

15:30 - 16:30

Global Awards The World Travel Market Global Awards are traditionally presented on the opening day of World Travel Market. 16:30 - 17:30

Innovative technology and business models are having a sustained impact on the travel industry as new players introduce ever more sophisticated ways of doing business. Travel Technology Initiative, at the forefront of the deployment of technology in the travel industry, has teamed up with World Travel Market to assemble a team of top-flight speakers who will give their take on the very latest developments in travel that will affect all of us now and in the near future. You need to register in advance for this event. Please register free of charge by visiting http://www.tti.org/forum. You will then be emailed a link to register for the WTM Opening Day in order to gain access to the Summit. Speakers: William El Kaim, Carlson Wagonlit Travel; Robin Colman, Thomas Cook; Gary Morrison, Brand Expedia Worldwide; David Slocombe, lastminute.com; Kelly Lees, Gogobot; Oscar Herencia, Fantastiq Transmedia Solutions; Richard Lewis, Best Western Hotels In association with:

15:00 15:30 16:00

World Travel Awards The World Tourism Award, celebrating its 15th anniversary, was established by Reed Travel Exhibitions and co-sponsors Corinthia Hotels, Delta Air Lines and The New York Times Global to “recognize the extraordinary initiatives by individuals, companies, organizations, destinations and attractions for outstanding accomplishment in the travel industry.

13:30 14:00

Organised by:

14:30 - 17:00

Sir Stuart Rose

12:00

17:00 - 18:00

Technology Drinks Reception

17:00

All Technology Buyers Welcome.

Sponsored by:

Supported by:

14:00 - 15:00

14:30 - 15:30

Where Next for Japan? This seminar will concentrate on the extraordinary contribution that has been made by Japanese tourists over the last fifty years, highlighting the exceptional sophistication and insistence on quality. It will also look at how Europe might recover its former position. It will look at changes in demographics, Japanese consumer laws, and the place that Japanese clients occupy in the changing demand for Europe from throughout the world. Speaker: Keith Beecham, VisitBritain; Hiroshi Sawabe, Japan Association of Travel Agents (JATA)

15:45 - 16:45

The Growing Pains of Brazil Brazil’s burgeoning middle class and an increasingly confident economy have singled out the country as a market of huge potential. Will that potential be realised? Unlike other major emerging markets, Brazilian travellers benefit from a visa-free regime with Europe and there are plenty of cultural and linguistic ties to link the two. Does this make further growth inevitable or are there other factors involved? This session will examine whether Brazil is underperforming as an outbound market to Europe. Presentation of specially-commissioned research followed by a moderated panel discussion and Q&A. Speakers: Colin Stewart, Air Europa, Simon O’Connell, Global Blue Organised by:

WTM Catalogue 2013

All information correct at time of print.

Sponsored by:

11:30 - 12:15

The World of Distribution has Changed. And What a Wonderful World of Change It Is *Read more Speakers: Erik Munoz, Siteminder

Sponsored by:

12:30 - 13:15

Know More - Achieve More Your guide to greater advertising ROI - ‘Insight’ from Accord. *Read more Speakers: David Sitwell, Accord

Sponsored by:

13:30 - 14:15

‘Virtual’ - the future in pre-payment *Read more Speakers: Brian Staunton, eNett International Moderated by:

Commemoration of IIPT 25th Anniversary, and Launch of World War I Centenary “No More War”

Organised by:

16:00

*Read more Speakers: John Chaplin, Ixaris; Xavier Ginesta, Voxel Group

11:00 - 12:00

12:50 - 13:00

13:00

Travel Tech Theatre TT185

*Read more Co-moderators: Fiona Jeffery, OBE , Founder of Just a Drop; Anita Mendiratta, Cachet Consulting. Speakers: Dr. Taleb Rifai, UNWTO Secretary General; David Scowsill, World Travel and Tourism Council (WTTC); Mok Singh, Skal International; Geoffrey Lipman, International Coalition of Tourism Partners (ICTP); Martin Craigs, Pacific Asia Travel Association (PATA) Organised by:

Sponsored by:

14:30 - 15:15

TripAdvisor for hotels: How to use the world’s largest travel site to your advantage *Read more Speakers: Doros Theodorou, TripAdvisor Sponsored by:

15:30 - 16:15

Back to Basics of Hotel Marketing 15:30 - 16:30

Airlines in Transition: Pushing the Boundaries, Facing the Challenges Skies remain turbulent for the airline business and many companies have not survived. Nevertheless there are opportunities to be exploited. We will hear from senior management of several airlines, about the battles they have faced and how they have overcome them. Whether confronting man made or natural disasters, what have these airlines done to survive and how have their business models changed? We’ll learn how they have succeeded and or what strategies they are using to overcome the ongoing challenges Speakers: Christoph Mueller, Aer Lingus; Peter Davies, Air Malta

*Read more Speakers: Vincent Ramelli, WHIP; Martin Soler, WIHP

Sponsored by:

16:30 - 17:15

Next Generation Guest Satisfaction with Revinate and TripAdvisor *Read more Speakers: Maarten Plesman, Revinate; Minesh Shah, TripAdvisor Sponsored by:

Organised by: JLS Consulting 17:30 - 18:15

The opportunity to supply roaming SIM cards in the travel industry *Read more Speakers: Brendon Collins, Cloud9Mobile Sponsored by:

Social Media Programme

Ministerial Programme

Technology Programme

Mobile Programme

Hotel Programme

Aviation Programme

Blogging Programme

* For full schedule details visit www.wtmlondon.com or download the free WTM app at www.wtmlondon.com/app WTM Knowledge Theatre GV750

South Gallery Rooms 15 & 16

South Gallery Rooms 17

10:00

Today’s Technology events organised by Paul Richer, Senior partner of Genesys

11:00

11:00 - 12:00

Search Engine Update 2013

The HR Challenge in Emerging Markets

WTM Latin America Session

It is vital that you get your search engine strategy right. Succeed and visitors will be beating a path to your online door. Get it wrong and your website will be an expensive failure. *Read more Speakers: Andrew Jones, Yahoo!; Sebastien Gibergues, Amadeus; Nate Bucholz, Google

The breathtaking speed of hotel development in the developing world presents an ever increasing need for well-trained managers. Discover the best strategies and resources to find and train your key personnel. Speakers: Dr. Peter A Jones, International Hospitality Educator; Roshan R. Perera FIH, Union Resorts Ltd/ Union Resorts & Spas (Pvt) Ltd; Peter Ducker, Institute of Hospitality.

World Travel Market Latin America is the leading global event for the Latin American travel industry. Taking place in São Paulo, Brazil, from 23-25 April 2014, attend this session to hear about the exhibiting opportunities available and how your company could benefit from being at the event. Come along, meet the WTM Latin America team and find out more. Speaker: A representative from WTM Latin America

Sponsored by:

12:00

Organised by:

12:30

12:30 - 13:30

12.30 -13.30

Consumers Crave Content

Does the Beach need to get Connected?

The Future of Self-Catering

Content Marketing is about branding, consumer engagement, social media and of course search engine optimisation. If you can get your content marketing right, you will be forging ahead of the competition. *Read more Speakers: Tony Samios,Caliber; Ana Laborde, Guiomatic; Anthony Rawlins, Digital Visitor

Kids of today live in a world that is constantly “On”. Most UK homes have hi-speed broadband, that allows children to interact with their friends via Skype, participate in online gaming or watch streaming video and TV. Add in 1,000 satellite TV channels and you have a highly demanding audience when it comes to entertainment. The holiday Industry would appear to have failed to evolve their offering to counter this, with hotels charging for slow in-hotel WIFI that is shared between so many guest that its often inadequate. The recent hot weather during July in the UK saw sales plummet by as much as 25%. Families appeared to decide to save money as parents were happy to get a tan in the garden and whilst the kids played online in doors. Was this a one off event or a warning of things to come? A panel of industry experts will debate this issue and potential solutions. Moderator: Lee Hayhurst, Travel Weekly Speakers: Paul Evans, Lowcostholidays; Mark Hall, TUI UK; Mark Maddock, Lastminute.com; Steve Endacott, On Holiday Group; John Finlayson, WEVE.

Will the growth of the self-catering sector continue? Which markets and sectors have the most potential, and why? What will the holiday apartment or villa of the future look like? Who will be booking it, how and why? Speakers: Ramon Glieneke, Only-apartments.com

Sponsored by:

14:00 - 15:00

Are You Mobile? The mobile channel continues to grow in importance. Not to be confused with tablets, mobiles have limited screen real estate. However, they are carried by consumers and are always at hand to address any thoughts, questions or queries. *Read more Speakers: Gary Morrison, Brand Expedia; Jason Bryant, Founder and Co-CEO, Nor1; Stacy Gratz, American Express Sponsored by:

11:30

13:00 13:30

14:00 - 15:00

Revenue Raiser or Damaging Duty? The UK might levy the highest air passenger tax in the world, but many other nations also charge departure taxes. This panel discussion will explore the impacts of these taxes on both those countries that levy the taxes, and the destinations most affected by them, particularly against the backdrop of sluggish global economic growth. Chair: Ian Taylor, Travel Weekly Group Speakers: Prof Frank Fichert, University of Applied Sciences; Dr Jonathan Gillham , PwC; Aoife O’Leary,Transport & Environment; Victoria Bacon, ABTA

14:00 14:30 15:00 15:30

15:30 - 16:30

Social Media Master Class 2013 Social media is now mainstream. Every travel company should be using Facebook, Twitter, customer reviews and other social channels to build brand awareness, improve customer service and drive sales. Does your company have a social media strategy? Is it succeeding? Speakers: Alan Young, TrustYou; Debbie Hindle, Four bgb; Eddie Robb, Make it Social

16:00 16:30

Sponsored by:

17:00

17:00 - 18:00

Travel Technology - Latest Trends Travel is information at the point of sale. When it is purchased, it just exists on the computer systems that powers the travel industry. Virtually no other industry is as technology-driven as travel. This means that we need to keep up with the latest technology trends. Speakers: Paul Richer, Genesys - The Travel Technology Consultancy

17:30 Tuesday continued…

WTM Catalogue 2013

WTM 2013 Events Programme ®

Sports Programme

Business Day

Cruise Programme

WTM WRTD Programme

Origin Markets Programme

Tuesday 5 Nov South Gallery Rooms 19 & 20

10:00

South Gallery Rooms 21 & 22

South gallery 19 & 20 Responsible Tourism programme sponsored by:

10:30 - 11:20

WTM Travel Perspective Session - Keynote: Social Media’s Dirty Little Secret

10:30 - 11:30

11:00 11:30

South Gallery Rooms 23 - 26

Employment in Travel and Tourism: the Responsible Tourism Agenda

How most of us are missing out on the most valuable part of social media – the massive data it generates and why that mistake could forever change the future of the travel industry & what it takes to compete. Speakers: Sarah Kennedy Ellis, Sabre Labs

Many outside the industry dismiss tourism jobs as low paid casual labour and part of the candy floss economy. Our panel will address the challenges the industry faces. *Read more Speakers: Kevin Curran, Unite Central London Hotel Workers Branch; Ufi Ibrahim, British Hospitality Association; Andy Smyth, TUI UK; Claire Steiner, ITT Education and Training Committee; Vicki Wolf, ABTA.

Organised by: Sponsored by: 11:20 - 12:00

12:00 12:30 13:00 13:30 14:00

12:00 - 13:00

What Does Certification Contribute to Responsible Tourism?

Responsible Tourism Approaches to Maximising Local Economic Development

Over the last five years there has been a big push on certification. It is time for some reflection on what has been achieved and the way forward. *Read more Chair: Dr Xavier Font, ICRETH, Leeds Metropolitan University Speakers: Rebecca Hawkins, Responsible Hospitality Partnership; Andrea Nicholas, Green Tourism Business Scheme; Sean Owens, TUI UK & Ireland; Jenny Rushmore, Trip Advisor

There are a number of new business models emerging which create economic value in the destination for local communities and businesses and for outbound businesses in the originating markets. Four panellists who have developed successful innovative business models will share their experience and talk about why it makes good business sense. Chair: Harold Goodwin, Leeds Metropolitan University Speakers: Jose Dominic, CGH Earth Experience Hotels; Richard Hearn, Village Ways; Glynn O’Leary, Transfrontier Parks Destinations; Roberto Daniele, Oxford Brookes.

13:30 - 14:30

Taking Responsibility for Decarbonising Travel and Tourism Climate change remains a major challenge for the industry. Last year we debated whether the industry was doing enough to tackle its carbon emissions.*Read more Chair: Martin Brackenbury, Director, Classic Collection Holidays Speakers: Dirk Aguilar, Calasi; Andy Cooper, Thomas Cook Group; Robert McCann, InterContinental Hotels Group.

14:30 15:00 15:30 16:00 16:30 17:00 17:30 22

WTM Travel Perspective Session - Keynote: Facebook and Targeting: Finding the People that Matter to You *Read more

Responsible Tourism Programme sponsor:

Four practitioners will talk about how they have used their Responsible Tourism ethos to benefit their business – learn about how to use Responsible Tourism, enhance product quality, improve the destination experience, secure marketing advantage and win repeats and referrals. Chair: Justin Francis, Responsibletravel.com Speakers: Jo Hendrickx (formerly Baddeley), Thomas Cook UK & Ireland; Xavier Font, Respondeco & ICRETH; Sarah Holloway, Sustainability Communications Consultant; Gail Ward, Responsible Photography Holidays.

16:30 - 18:00

It is Good for Business: Taking Responsibility People with Disabilities In 2011 we focussed on the market, in 2012 we asked whether the industry was doing enough and concluded that it needed to do more. This year we have four panellists talking about what can be done to take responsibility both for welcoming and providing additional opportunities for people with disabilities. Chair: Ross Calladine, VisitEngland Speakers: Marina Diotallevi, UNWTO; Arnold Fewell, AVF Marketing; Tim Gardiner MBE, All UK and Accessible Tourism Stakeholders Forum; Klaus Lohmann, German National Tourist Board; Brian Seaman, Access New Business; Chris Veitch, European Network for Accessible Tourism.

WTM Catalogue 2013

All information correct at time of print.

Speaker: Lee McCabe, Head of Travel, Facebook

12:30 - 13:45

TBU: How Travel Bloggers Impact the Booking Funnel Travel bloggers impact the inspiration and experience stages of travel, but what about the booking stage of the travel funnel? How can travel brands and destinations take advantage and benefit from the opportunities this creates? *Read more Moderator: Oliver Gradwell TBU Speakers: Debbie Hindle, Four bgb; Keith Jenkins, Velvet Escape; Nicholas Montemaggi, Emilia Romagna Tourism Board; Lee Stuart, Caliber. Organised by:

13:30 - 14:30

Sponsored by:

Taking Responsibility for Child Protection In 2011 the issue of internal trafficking and orphanage tourism was raised during one of the panels. Last year we looked at the scale of the problem: trafficking, orphanages and the challenges which arise among the families travelling outbound. It is clear that there are still many problems. This year we have four panellists talking about what they are doing to tackle the challenges. Chair: Mark Tanzer, Chief Executive, ABTA Speakers: Stephanie Ossenbach, Kuoni; Bharti Patel, ECPAT UK; Amanda Read & Karen Tatom, UK Border Force; Krissy Roe, responsibletravel.com

15:00 - 16:00

Communicating Responsible Tourism: Securing Market Advantage

Moderator: Mark Frary, Travel Perspective

Responsible Tourism Programme sponsor:

14:15 - 15:15

Finding the Right Travel Blogger for your Brand As the adoption of travel bloggers continues to grow, there is a perennial question which still persists. How can you find and then qualify the right travel blogger for your brand? *Read more Moderator: Oliver Gradwell; TBU Speakers: David Arcifa, MSC Cruises; Laurel Robbins, Reach Social Media Training PTBA; Claudia Saleh, Aprendiz de Viajante RBBV; Ross Borden, Matador Organised by:

Sponsored by:

15:30 - 16:30

Century of the City - How and why cities will drive tourism success All the world’s destinations are battling each other for customers. This is particularly true of cities-many of which will become a more powerful attraction than their countries. With all the noise, how can a city break through to draw more tourists ? In the century of the city, a city must be different to succeed. It must stake out a unique position in an authentic way. Cities will compete with each other furiously for talented people, investment, business and visitors. Competitive advantage will be “livability”, the more livable a city, the greater its potential to draw resourceful residents and encourage urban tourists. Come and listen to our panel of National Geographic Traveler Editor, digital journalist and travel marketing expert discuss the vision and drive that cities need to retain their cultures and identities and become the “mustgo-to” destinations for discerning travellers of all kinds. Panel: Keith Bellows, National Geographic Traveler; Annie Fitzsimmons, The Urban Insider, nationalgeographic.com; Ian Macfarlane, Strategic consulting.

Organised by:

15:45 - 16:40

Travel Perspective - Marketing Britain, visually and digitally - case study for DMOs How are tourism boards around the UK and the national promotion organisations using social and digital media to promote themselves. Case studies from around the country Moderator: Steve Keenan, Travel Perspective Speakers: Jeremy Head, iCrossing + Visit Wale; Rebecca Holloway, Visit England Organised by:

Sponsored by:

16.40 - 17.30

WTM Travel Perspective Session - Social Innovation and Disruption This panel sessions looks at the social media companies who are being disruptive in travel, such as AirBnB, Secret Escapes and Tripbod, and a look ahead to where the next disruptions might come from. Speakers: Charlie Osmond, Triptease; Tim Loonen, Tripbod; Troy Collins, Secret Escapes Organised by:

Sponsored by:

Social Media Programme

Ministerial Programme

Technology Programme

Wednesday 6 Nov

Mobile Programme

Hotel Programme

Aviation Programme

Blogging Programme

* For full schedule details visit www.wtmlondon.com or download the free WTM app at www.wtmlondon.com/app

Platinum Suite 1

Platinum Suite 3 & 4

Travel Tech Theatre TT185

10:30 - 11:15 10:30 - 11:30

Official WTM Responsible Tourism Opening Ceremony - Round Table on Travel & Tourism and Carbon Pollution

TUESDAY’S WTM SPEAKERS CORNER ®

12.30 - 15.00 EM1650 North Hall As part of the WTM World Responsible Tourism Day programme, delegates will get the chance to talk about their own responsible tourism activity, explore new ideas and introduce opinions on ethical trends. There will be 14 ten minute sessions across Tuesday and Wednesday.

WTM has invited three leaders in the travel and tourism industry to join a round table discussion with Stephen Sackur of Hard Talk fame to discuss, in the wake of the 2013 ICAO decision how the industry can best address the challenges of climate change. *Visit the WTM App for more. Speakers: Gerald Lawless, Jumeirah Group; Marthinus van Schalkwyk, Minister of Tourism in the Cabinet of South Africa; Johan Lundgren, TUI Travel PLC. Sponsored by:

Connected Holiday Makers - the evolving role of digital in the end to end travel cycle *Read more Speaker: Laura Chaibi, Director of International Research, Yahoo Moderated by:

Big Data: Using Travel Intent to Engage Active Consumers

*Read more Speaker: Jami Timmons, President and Chief Product Officer nSight

The Responsible Tourism Awards turn 10 this year, and have gone truly global with a new name: the World Responsible Tourism Awards. This year only, there are 8 new categories chosen to reflect the most hotly debated issues in responsible tourism today, and more partners than ever before!

BBC Lunch By invitation only.

11:30 12:00

Sponsored by:

The World Responsible Tourism Awards Celebrates 10 Years 12:30 - 15:00

11:00

Sponsored by:

11:30 - 12:15

11:30 - 12:30

10:00

12:30

12:30 - 13:15

ReviewPro Seminar Session *Read more Speaker: RJ Friedlander, Founder & CEO, ReviewPro

Organised by: responsabletravel.com Sponsored by: Oman Ministry of Tourism

13:00

Sponsored by:

13:30

13:30 - 14:15

Silverpop Session *Read more Sponsored by:

14:30 - 16:30

14:00

Debate: Is the Tourism Industry Doing Enough to Reduce its Water Consumption?

BBC Lunch Event Sponsored, organised and hosted:

WEDNESDAY’S WTM SPEAKERS CORNER

12.00 - 16.00

EM1650 North Hall

As part of the WTM World Responsible Tourism Day programme, delegates will get the chance to talk about their own responsible tourism activity, explore new ideas and introduce opinions on ethical trends. There will be 14 ten minute sessions across Tuesday and Wednesday.

This year WTMWRTD wants to address the questions around the travel and tourism industry’s contribution to the problem and its solution. Motion: “This house believes that the tourism industry will not do enough to achieve appropriate reductions in water usage without regulation by national governments.” Chair: Harold Goodwin WTM Responsble Tourism Advisor For the motion: Mark Watson, Tourism Concern; Oliver Kopsch, DecRen Water Consult; David Read, Prestige Purchasing Against the motion: James Whittingham, TUI Travel PLC; Inge Huijbrechts, The Rezidor Hotel Group; Robert McCann, InterContinental Hotels Group

14:30 - 15:15

TripAdvisor for hotels: How to use the world’s largest travel site to your advantage

15:00

Sponsored by:

15:30 - 16:15

Amadeus Travel Insights: connecting with the 21st century traveller

Sponsored by:

Eurosport - WTM Sports Programme Official Sponsor message

Panel: Diane Bouzebiba, Amadeus, UK & Ireland; Simone Buckley, Institute of Travel & Meetings; Lynne Kirby, Enable Holidays; Carol Hay, Caribbean Tourism Organization; Julia Lo-Bue Said, Advantage Travel Centres

Sponsored by:

Sports Tourism – the Trends and the Impact

An unrivalled chance to meet and share views on responsible tourism with experts and those who are new to responsible tourism or are considering responsible tourism activity within their business for the first time. Sponsored by:

This session will analyse the trends that will define that market in the years to come – as well as the challenges it faces in terms of sustainability, community involvement and environmental impact, ensuring that good practice and preparation allows businesses to maximise their involvement in the sports tourism market. Moderator: David Cushnan, SportsPro Speakers: Sandra Greer, Repucom; Patrick Nally, WestNally Organised by:

Sponsored by:

16:00 16:30

16:30 - 17:30

WRTD Networking Reception

15:30

Moderator: Steve Endacott, On Holiday Group

16:20 - 16:30

17:00 - 18:00

14:30

Speaker: Doros Theodorou, EMEA, Business Listings TripAdvisor for Business *Read more

16:30 - 17:30

Amadeus & WTM Travel Experience Awards The Amadeus & WTM Travel Experience Awards are being staged for the first time at WTM 2013. World Travel Market presents the perfect global stage for these awards as it is always at the cutting edge of travel trends and industry excellence. *Read more

17:00 17:30

Sponsored by:

WTM Catalogue 2013

Wednesday continued…

WTM 2013 Events Programme ®

Sports Programme

Business Day

Cruise Programme

WTM WRTD Programme

Origin Markets Programme

Wednesday 6 Nov WTM Knowledge Theatre GV750

10:00 11:00

10:30 - 11:15

11:00 - 12:00

WTM Travel Perspective Session - Keynote: Google and travel: sharing best practice

Investment & Finance

Moderator: Mark Frary, Travel Perspective Speakers: Sarah McDonald, Industry Head, Tour Operators; Anna Tong, Industry Manager, Travel; Anna Chomse, Industry Manager, Travel Organised by:

11:30 12:00 12:30

Sponsored by:

WTM Travel Perspective - Keynote: The Future of Online Publishing

14:00 14:30

Organised by:

15:30

Adding Value at Arabian Travel Market Join the ATM Team to learn how to make the most of your participation at ATM and achieve maximum return on your investment. Speakers: Luke Boulton, Marketing Executive, ATM; Abbi Modaberi, Marketing Executive, ATM

Organised by:

11:50 - 12:30

12:30 - 13:30

WTM Travel Perspective Session How to create a travel start-up

Tourism and Human Rights: Time to Act

Investing in Youth-the Future of Tourism

Our panel will discuss what the industry’s record is regarding human rights, not just in relation to areas such as the treatment of porters on mountain treks but areas including the exploitation of children in orphanages, employment in the UK hospitality industry and how operators and agents can influence domestic practices in destinations which themselves have poor human rights records. Audience discussion of what the industry can and should be doing to give human rights increased prominence will be encouraged. Chair: Fiona Jeffery OBE Speakers: Mok Singh, Skal International; Stephanie Ossenbach, Kuoni; Mark Watson, Tourism Concern; Quinn Meyer, Crees Manu

The youth market represents a major opportunity for growth in the travel industry. *Read more Moderator: David Chapman, director general of WYSTC Speakers: Kash Bhattacharya, BudgetTraveller.org; Carol Hay, Caribbean Tourism Organisation (CTO); Graeme Ward, HAGGiS & Shamrocker; Steve Lowy, British Educational Travel Association

12.30-13.30

Six individuals and companies each have just five minutes to pitch their fresh idea for travel to a panel of experts. The winning pitch will receive a prize fund to help towards development, mentoring from our panel and access to a range of travel APIs through our technology partners. Judges: Joakim Everstin, Sabre Travel Network; Lee Hayhurst, Travolution; Timothy O’Neil Dunne, Vaultpad; Sally Broom, Tripbod; Paul Smith, ignite100; Mark Frary, Travel Perspective (chair). Organised by:

Sponsored by:

Airport Debate, Future Landscapes of Global Hubs As the Government appointed Davies Commission examines the question of airport capacity in the southeast of the UK we look at the topic of hub airports. What is a hub airport? Why do we need one? How does the UK compare to other countries around the world? Speaker: Colin Matthews, London Heathrow Airport

16:00

14:00 - 15:00

Timetric Research Session - Assessing growth potential” Where should we look to expand tourism next? This seminar and summary report looks at a new model designed by Timetric’s Travel and Tourism Intelligence Center. Speaker: Danny Richards, Timetric’s Travel and Tourism Intelligence Center

17:00

Colin Matthews Organised by: JLS Consulting

17:30 WTM Catalogue 2013 All information correct at time of print.

Building Bridges of Collaboration for Sustainable Tourism Development in South Asia This session will bring together key Ministers from South Asia to explore opportunities for collaborative strategies towards sustainable tourism development that will maximize tourism’s social and economic benefits to local communities; protect and enhance the environment. *Read more

15:30 - 16:30

The Death of the Desktop: How Mobile is Redefining the Travel Industry

Sun, Sand & Ceilings: Why we Need Women at the Top of the Tourism Industry

Moderator: Ewan J. MacLeod, Editor, Mobile Industry Review

Why we need women at the top of the tourism industry. Equality in Tourism invites both sexes to try to get to the heart of why there are so few women at the top of the tourism industry and what needs to happen to bring about gender equality. *Read more

Speaker: Andrew Cocker, Chief Marketing Officer, Skyscanner

16:30

11:00 - 12:00

Sponsored by:

14:30 - 15:30

15:00

South Gallery Room 17

Moderator: Steve Keenan, Travel Perspective Speaker: John O’Nolan, founder of Ghost and former WordPress user interface designer

WTM Fresh: elevator pitch session for trip planning start-ups

13:30

What Initiatives Should Investors and Owners be Undertaking now to Stay Ahead of the Game? Get the full global picture from an impressive line-up of international operators and advisors. Speakers: Sir David Michels FIH, President of the Institute of Hospitality; Arthur de Haast FIH, International Capital Group; Russell Kett FIH, HVS International; Peter Ducker FIH, Chief Executive of the Institute of Hospitality; Michael Flaxman FIH, Executive Councillor, Institute of Hospitality

11:15 - 11:50

Speakers: Timothy O’Neil Dunne, Vaultpad; Sabine de Witte, Blanco Tekst; Benji Lanyado, PicFair

13:00

South Gallery Rooms 15 & 16

Social Media Programme

Ministerial Programme

Technology Programme

Mobile Programme

Hotel Programme

Aviation Programme

Blogging Programme

* For full schedule details visit www.wtmlondon.com or download the free WTM app at www.wtmlondon.com/app South Gallery Rooms 19 - 22

South Gallery Rooms 23 & 24

South Gallery Rooms 25 & 26

10:00 11:00

11:00 - 12:00

LGBT2020: What’s Next for Gay Tourism? ONBC Unlocks the Future In LGBT Travel for your Business At WTM The world is changing and social change for lesbian, gay, bisexual and transgender (LGBT) people has become an unstoppable reality for the global tourism industry. Speakers: Darren Cooper, Out Now; Richard Gray, Greater Fort Lauderdale Convention & Visitors Bureau; Milko Rivera Hope, Mexico Tourism Board,U.K., Ireland, Denmark, Norway, Sweden, Portugal and South Africa; Ian Johnson, Out Now; Jay Munro-Michell, ETOA European Tour Operators Association

12:30 - 13:30

Cities on the Rise - Competitive Strategies for City Tourism 13:00 - 14:00

WTM & TBU Session - Reveal the Digital Raconteur in You! Quality storytelling is “food for the brain” and in the digital era a mass of tools and techniques are available for the modern storyteller. The challenge faced by many is how to utilise and combine these tools to become an effective digital storyteller. Chair: Janice Waugh, Solo Traveler Speakers: Paul Gauger, Visit Britain; Sarah Lee, Live Share Travel; Jayne Gorman, 40 before 30; Chelsea Blacker, Blueglass Organised by:

Sponsored by:

14:15 - 15:15

WTM TBU Session - Creating the Content Travellers want to Read Are travel bloggers creating the content that travellers want to read? This session will first present the findings from an important survey of bloggers and travellers. Looking at what is currently produced and the opportunities for future improvement. Experienced content creators will then discuss how they create content for their readers and the benefits this can provide travel brands. Moderator: Oliver Gradwell, TBU Speakers: Gary Bembridge, Tips for Travellers; Caroline Gosney, Four Communications; Nadine Pober, The Nadwork; Nicholas Hall, Digital Tourism Think Tank Organised by:

Sponsored by:

WTM BUYERS’ CLUB DRINKS RECEPTION ®

17.00 - 19.00 GV700 North Hall For Buyers’ Club Members and Exhibitors Only. An informal opportunity to network with exhibitors.

Tourism Intelligence International launches its brand new study entitled, “Cities on the Rise – Competitive Strategies for City Tourism.” This thoroughly researched easy to read and informative study addresses the growth and development of city tourism. Speakers: Dr. Auliana Poon, Tourism Intelligence International; Mr. Kevon Wilson, Tourism Intelligence International

14:00 - 15:00

Phocuswright - 2013 Travel Technology Trends This session provides a virtual weathervane for gauging what lies ahead as PhoCusWright shares the hot topics and key trends that will shape the online travel landscape in 2013 and beyond. Introduction: Micaela Juarez, Head of Marketing & Communications WTM Presenting & Speaking: Florence Kaci & Cees Bosselaar

11:30 - 12:30

Key Issues in Getting the Best from Tourism Consultancy Our panel of experienced consultants will debate “Key issues in getting the best from Tourism Consultancy”. Tourism Consultants have been essential to the development of tourism strategies, projects and the management and marketing of tourism. Chair: Ken Robinson CBE Speakers: Marcio Favilla, UNWTO; Roger Goodacre, Roger Goodacre Associates; Alison Cryer, Representation Plus; Richard Denman, The Tourism Company; Dr Auliana Poon, Tourism Intelligence International; Oliver Bennett, Oliver Bennett Tourism

13:00 - 15:00

BU Tourism Futures Forum @ WTM2013 Bournemouth University tourism experts organise again the BU Tourism Futures Forum @ WTM2013 and engage leading tourism practitioners from around the world on an interactive discussion to examine the future of tourism. The global challenges and opportunities for both tourism destinations and suppliers around the world require innovation in management and operations, calling for a major rethinking of both strategic and tactical Tourism Management. The Tourism Futures Forum will provide an insight into the future dimensions of the tourism industry. It examines major trends in tourism demand and supply and explores the strategic changes that lead to the international tourism industry restructuring. The Forum will be organised by The University of Bournemouth in partnership with the World Travel Market and the Travel Daily News are organising this forum to facilitate debate about the key strategic changes and to engage in a discussion about the successful response of the industry. The event will involve two short research-based presentations to stimulate discussion. Chairman Prof Dimitrios Buhalis will encourage all participants to contribute to the debate and discussion. Chair: Prof Dimitrios Buhalis, President, IFITT

12:00 12:30 13:00 13:30 14:00 14:30 15:00 15:30

15:30 - 16:30

The Digital DMO Debate @ WTM The Digital Tourism Think Tank focuses on digital marketing best practice in tourism; promoting the most innovative case studies across the industry to inspire and encourage creative, successful destination marketing. We’re taking the opportunity, at one of the world’s leading travel fairs, to tackle some of the most challenging topics facing tourist boards today; do they remain relevant in a hyper-connected world? Join us in the “fish tank” for this controversial debate alongside some of the leading movers, shakers and opinion makers in digital tourism landscape. We’ll be joined by our partners Yahoo, TripAdvisor, ECM and ETC to put challenging questions to some our leading panel made up of some of the most successful destinations, trying to understand what it is a DMO needs to do to continue to make an impact on the visitor economy. Speakers: Nicholas Hall, Digital Tourism Think Tank; Laura Chaibi, Yahoo!; Valyn Perini, Open Travel Alliance; Professor Dimitrios Buhalis, IFITT; Helena Egan, TripAdvisor

11:30

16:00 - 17:00

Following the Money: Making All-Inclusives Work for all All-inclusive holidays remain on an upward trend, and the debate as to whether they are damaging to other local businesses and destination economies continues. In this session, we will refer to the available evidence (including new research findings) and look beyond board basis to identify some of the underlying factors that affect tourist spend. We will then invite our expert panellists to consider practical and innovative ways to configure holidays (all inclusive or otherwise) so that the economic opportunities that tourists bring are optimised for all - tour operators, hotels and other local businesses. Facilitator: Evan Davis (economist and presenter of the BBC Radio 4 Today programme and the Bottom Line, and BBC2 show Dragons Den).

WTM Catalogue 2013

16:00 16:30 17:00 17:30 25

WTM 2013 Events Programme ®

Sports Programme

Business Day

Cruise Programme

WTM WRTD Programme

Origin Markets Programme

Thursday 7 Nov Platinum Suite 1

Platinum Suite 3 & 4

9:00 10:00 11:00

10:30 - 11:15

“We Don’t Talk Anymore”… How to Connect With Your Customers

Taking Responsibility for Volunteering What can the industry do to improve the experience for the volunteers and to ensure that the communities with whom the volunteers work benefit. Chair: Harold Goodwin WTM Advisor on Responsible Tourism Speakers: David Coles, KickStart Ghana; Sallie Grayson, peopleandplaces; Vicky Smith, International Centre for Responsible Tourism; Nikki White, ABTA

Sponsored by:

12:00 - 13:00

12:30 13:00

Nor1 founder and co-CEO Jason Bryant discusses how travel suppliers can capitalize on travelers’ willingness to pay for services that meet their needs and inspire their imagination. Speakers: Jason Bryant, Nor1, Inc.

10:30 - 11:30

11:30 12:00

Responsible Tourism & Heritage: What is the Economic Contribution? This year we are looking at four sites and asking the panellists to focus on what tourism revenues contribute to the conservation of the heritage and to the local communities who live in or near the sites and whose heritage it is. Chair: Dr Simon Woodward ICRETH, Leeds Metropolitan University Speakers: Dr. Jonathan Foyle, World Monuments Fund Britain; Oliver Maurice, International National Trusts Organisation; Vanessa Ward, Durham Cathedral; Chris Warren, Sustainable & Responsible Tourism Consultant – Australia

Sponsored by:

13:30

Travel Tech Theatre TT185

Sponsored by:

13:30 - 14:45

WTM TBU Session: Is it Possible to Effectively Measure Travel Blogger ROI?

14:00 14:30 15:00 15:30 16:00 16:30

The scope and scale of travel blogger driven initiatives has increased over the last year, with a number of high profile campaigns promising greater reach and deeper engagement than before. But are they effective and can travel bloggers provide ROI? Attend this session to hear the thoughts from leading industry experts involved in these campaigns and discover how they measure travel blogger ROI. Moderator: Alastair McKenzie, Travel Lists Speakers: Melvin Boecher, Traveldudes: Issa Qandil, Four Communications: Ana O’Reilly, Mrs O Around The World; Ross Borden, Matador Network Organised by:

15:00 - 16:00

WTM TBU Session - Sales and Marketing Tools for Travel Bloggers Successful travel bloggers wear many hats in their role as digital storytellers: writers first but also editors, publishers, administrators, marketeers and sales people. By attending this session, travel bloggers, writers and content creators will learn the successful sales and self promotional techniques employed by those at the top of their game. Moderator: Oliver Gradwell, TBU Speakers: Laurel Robbins, PTBA; Claudia Saleh, RBBV; Julie Falconer, A Lady in London; Helen Coop, FourBGB Organised by:

17:00 26

Sponsored by:

WTM Catalogue 2013

All information correct at time of print.

Sponsored by:

14:00 - 15:00

Bride Idol Sponsored by: Organised by:

Social Media Programme

Ministerial Programme

Technology Programme

WTM Knowledge Theatre GV750

Mobile Programme

ADVICE CLINICS

9:00 - 10:00

12:00 - 15:00

WTM Speed Networking Buyers’ Club Members and Exhibitors Only. The second of two Speed Networking sessions provides buyers’ club members and Exhibitors with an opportunity to hold a series of mini meetings to discuss business with each other.

Aviation Programme

WTM Buyers’ Club Lounge GV700 North Hall

WTM SPEED NETWORKING ®

Hotel Programme

WTM Talk Business London Deputy Mayor Kit Malthouse London Deputy Mayor for Business and Enterprise Kit Malthouse will give a special presentation outlining the importance of tourism to England’s capital. Speaker: Kit Malthouse

11:45 - 12:30

WTM Talk Business - Barbara Cassani No-frills pioneer Barbara Cassani will give a fascinating and insightful insight in to the aviation sector. Cassani founded and ran Go Fly for British Airways leading the airline to profitability in just two years before it was ultimately sold to easyJet in 2001. Speaker: Barbara Cassani

Pre -book an appointment at: wtmlondon.com/adviceclinics

2. Genesys Technology Advice Clinic Expert: Paul Richer - Genesys - The Travel Technology Consultancy 3. Using Words, Images and Video to Sell Your Story Experts: Mark Frary & Steve Keenan - Travel Perspective 4. TBU Advice Clinic - Working with Travel Bloggers: Advice for the Travel Industry Expert: Oliver Gradwell, Founder + Director of Travel Bloggers Unite 5. TBU Advice Clinic - Working with Travel Bloggers: Advice for the Travel Industry Expert: Michael Hodson,President of the Professional Travel Bloggers Association 6. TBU Advice Clinic How to be a Better Travel Blogger Expert: Laurel Robbins, European Board Member of the Professional Travel Bloggers Assoication 7. Marketing Your Responsible Tourism Efforts Expert: Xavier Font, ICRT

12.30 - 13.30

Airlines Adapting their Business Models As the airline industry continues to consolidate, innovation and flexibility are key to survival and success. In the era of social media and greater consumer choice, we explore what a number of players are doing to reinvent their businesses Speakers include: Cathal O’Connell, bmi Regional and the VP Corporate Communications; Steve Endacott, Chief Executive, On Holiday Group; Barbara Cassani

Turkish Culture & Tourism Office EM850

9:00

An opportunity to have a one-to-one session with an industry expert. They offer visitors invaluable hints and tips on dealing with the challenges for today’s market.

1. CRM and One-to-One Marketing Expert: Michael Collins - Travelosophy 11:00 - 11:45

Blogging Programme

10:00 10:30 - 11:35

WTM Travel Perspective Session - What Social Media Success Looks Like in Tourism Speakers: Chad Shiver, Tripadvisor; Jeremy Head, iCrossing + Visit Wales; Emmanuel Kaldis, YouTect Organised by:

11:00

Sponsored by:

11:30 11:35 - 12:30

WTM Travel Perspective Session Mobile Video and Travel

12:00

Mobile penetration is now more than 100% in many countries and smartphones are becoming dominant. With YouTube now handling four billion searches a day and the platform having a billion monthly users, mobile video is becoming a hugely important marketing channel for travel companies and tourism destinations. Speakers: Francesco Dorazio, Face Group; Matt Carroll, Media Ark; Nigel Camp, Devil Boy Productions

12:30 13:00

8. Travel Video Content Creation and Marketing Expert: Greg Brand, Creative Director/ Travel Video Specialist, Travizeo 9. Sustainability and Success: From Operations to Communications for Travel Providers and Destinations Expert: Peter Davis Krahenbuhl, Sustainable Travel Consulting

13:30

10. How can Responsible Tourism Benefit your Business Expert: Harold Goodwin, Professor of Responsible Tourism Management, Manchester Metropolitan University

14:00

11. LGBT2020 - Do Better in the High Growth Lesbian and Gay Travel Market Expert: Darren Cooper,Senior Consultant for Out Now Global

14:30

12. LGBT2020 - Do Better in the High Growth Lesbian and Gay Travel Market Expert: Ian Johnson, CEO, Out Now Global

15:00 15:30 Organised by:

Sponsored by:

Barbara Cassani

16:00 * For full programme details

visit www.wtmlondon.com or download the free WTM smartphone app WTM Catalogue 2013

16:30 17:00 27

KEY EVENT: WTM RESPONSIBLE TOURISM DAY

WTM. Means Responsible Tourism 5–7 November ver since World Travel Market (WTM) launched World Responsible Tourism Day at WTM in 2007 it has grown in size and significance with each year. In the last few months, events have been held at the first WTM Latin America, which gained industry supporters from countries as far afield as Madagascar, Puerto Rico and Australia. Because the World Responsible Tourism Day takes place inside WTM, the UK’s largest exhibition space and is visited by tens of thousands of people from across all sectors of the industry, this is not a closed shop of people preaching to the converted. Instead it is a unique chance for seasoned experts and total newcomers to exchange ideas, gain understanding and help with the essential task of ensuring the world’s largest service industry is sustainable for the future.

WTM Responsible Tourism 2013 Programme The main themes this year are: Water, Climate Change, Child Protection, Accessible Tourism and Volunteering. These are all topics that should matter to any company or individual who cares for their future. Because these are urgent issues, throughout this year’s programme there is a real focus on discussing not just why things matter, but on what is being – and can be – done. The flagship opening debate is on climate change, with BBC HARDtalk’s Stephen Sackur posing searching questions to a tourism minister and the heads of two travel companies; a discussion on the benefits (or not) of certification; and expert panels gathered to assess and discuss the business case for subjects as broad as accessible travel and responsible tourism marketing.

WTM Catalogue 2013

WTM Responsible Tourism Official Sponsor

Working with the WTM World Responsible Tourism Day has been incredibly productive for us, working with them has given us the opportunity to not only showcase our ethical credentials but given us the chance to interact with other like minded companies. EMMA BENNETT GROUP TOUR SALES, WILD FRONTIERS ADVENTURE TRAVEL

KEY EVENT: WTM RESPONSIBLE TOURISM DAY

WTM Responsible Tourism Programme

6 Nov 2013

Tuesday 5 – Thursday 7 November Tuesday 5 November Employment in Travel and Tourism: the Responsible Tourism Agenda Location: South Gallery SG19+20 Time: 10.30–11.30 Chairperson: John Swarbrooke, Professor of Tourism and Hospitality at Manchester Metropolitan University Speakers: Kevin Curran, Chair of the Unite Central London Hotel Workers Branch; Ufi Ibrahim, Chief Executive, British Hospitality Association; Andy Smyth, Accredited Programmes Development Manager at TUI UK; Claire Steiner, Global Travel and Tourism Partnership & Chair of ITT Education and Training Committee; Vicky Wolf, Business Development Manager, ABTA Responsible Tourism Approaches to Maximising Local Economic Development Location: South Gallery SG21+22 Time: 12.00–13.00 Chairperson: Harold Goodwin, Professor of Responsible Tourism Management at Leeds Metropolitan University Speakers: Jose Dominic, Managing Director, CGH Earth Experience Hotels; Richard Hearn, Chairman, Village Ways; Glynn O’Leary, Transfrontier Parks Destinations, South Africa; Roberto Daniele, Entrepreneurship and Marketing for Hospitality & Tourism, Oxford Brookes. What Does Certification Contribute to Responsible Tourism Location: South Gallery SG19+20 Time: 12.00–13.00 Chairperson: Dr Xavier Font, ICRETH, Leeds Metropolitan University Speakers: Rebecca Hawkins, Managing Director, Responsible Hospitality Partnership; Andrea Nicholas, Managing Director, Green Tourism Business Scheme; Sean Owens, Sustainable Product Manager at TUI UK &

Ireland; Jenny Rushmore, Director of Responsible Travel, Trip Advisor Taking Responsibility for Decarbonising Travel and Tourism Location: South Gallery SG19+20 Time: 13.30–14.30 Chairperson: Martin Brackenbury, Director, Classic Collection Holidays Speakers: Dirk Aguilar, President and Co-Founder, Calasi; Andy Cooper, Director of Government and External Affairs, Thomas Cook Group; Robert McCann, Corporate Responsibility Manager-Environmental Sustainability at InterContinental Hotels Group Taking Responsibility for Child Protection South Gallery SG21+22 13.30–14.30 Chairperson: Mark Tazner, Chief Executuve, ABTA Speakers: Stephanie Ossenbach, Project Manager Corporate Responsibility, Kuoni; Bharti Patel, Chief Executive Officer, ECPAT UK; Amanda Read & Karen Tatom, UK Border Force; Krissy Roe, ResponsibleTravel.com Communicating Responsible Tourism: Securing Market Advantage Location: South Gallery SG19+20 Time: 15.00–16.00 Chairperson: Justin Francis, CEO, ResponsibleTravel.com Ltd Speakers: Jo Baddeley, Sustainable Destinations Manager, Thomas Cook UK & Ireland; Xavier Font, Respondeco & ICRETH; Sarah Holloway, Sustainability Communications Consultant; Gail Ward, Responsible Photography Holidays Good for Business: Taking Responsibility People with Disabilities Location: South Gallery SG19+20 Time: 16.30–18.00 Chairperson: Ross Calladine, Head of Business Support, VisitEngland Speakers: Arnold Fewell, AVF

Marketing TBC; Tim Gardiner, MBE, Chair Tourism for All UK and Accessible Tourism Stakeholders Forum; Klaus Lohmann, director, German National Tourist Board; Brian Seaman, Access New Business; Chris Veitch, European Network for Accessible Tourism; Marina Diotallevi, Programme Manager - Ethics & Social Dimensions of Tourism World Tourism Organization (UNWTO) Wednesday 6 November WTM Responsible Tourism TV style Round Table on Travel & Tourism and Carbon Pollution Location: WTM Stage, Platinum 3 & 4 Time: 10:30–11:30 Stephen Sackur to lead the discussion: Gerald Lawless, President and Group Chief Executive Officer, Jumeirah Group; Johan Lundgren, Deputy Chief Executive, TUI Travel PLC; Marthinus van Schalkwyk, Minister of Tourism in the Cabinet of South Africa. The World Responsible Tourism Awards Location: WTM Stage, Platinum 3 & 4 Time: 11:30–12:30 Organised by: Responsibletravel.com Sponsored by: Oman Ministry of Tourism BBC World News Lunch Location: WTM Stage, Platinum 1 Time: 12:30–14:30 By invitation only - sponsored, organised and hosted by BBC World News Debate: Is the tourism industry doing enough to reduce its water consumption? Location: WTM Stage, Platinum 3 & 4 Time: 14:30–16:00 Chairperson: Harold Goodwin, WTM Responsble Tourism Advisor For the motion: Mark Watson, Tourism Concern; Oliver Kopsch, DecRen Water

Consult; David Read, Chief Executive Prestige Purchasing Against the motion: James Whittingham, Group Environment Manager, TUI Travel PLC; Inge Huijbrechts, Vice President Responsible Business, The Rezidor Hotel Group; Robert McCann, Corporate Responsibility Manager-Environmental Sustainability at InterContinental Hotels Group WTM Responsible Tourism Networking Reception Location: WTM Stage, Platinum 1 Time: 17:00–18:30 Sponsored by: BBC World News Thursday 7 November Taking Responsibility for Volunteering Location: WTM Stage, Platinum 1 Time: 10:30–11:30 Chairperson: Harold Goodwin, WTM Advisor on Responsible Tourism Speakers: David Coles, KickStart Ghana; Sallie Grayson, peopleandplaces; Vicky Smith, International Centre for Responsble Tourism; Nikki White, Head of Destinations and Sustainability at ABTA Responsible Tourism & Heritage: What is the Economic Contribution? Location: WTM Stage, Platinum 1 Time: 12:00–13:00 Chairperson: Dr Simon Woodward ICRETH, Leeds Metropolitan University Speakers: Dr. Jonathan Foyle, Chief Executive of World Monuments Fund Britain; Oliver Maurice, Director International National Trusts Organisation; Vanessa Ward, Business Support Manager, Durham Cathedral; Chris Warren, Sustainable & Responsible Tourism Consultant – Australia

WTM Catalogue 2013

KEY EVENT: WTM RESPONSIBLE TOURISM DAY

WTM Speakers’ Corner WTM Responsible Tourism has become known for its ground-breaking efforts over 20 years to stimulate, educate and inspire the industry to embrace year-round responsible tourism. WTM has brought back the popular Speaker’s Corner, where delegates will get the chance to talk about their own responsible tourism activity, explore new ideas and introduce opinions. Ten minute slots have been given to people from across the industry to make their pitch for everything from the importance of animals in tourism to volunteering and climate change. With audience interaction inevitable, there promises to be some lively debate.

Speakers’ Corner Programme Tuesday 5 November Location: EM1650 – North Hall Time: 12:30–15:00 12.30 – Topic: Responsible volunteering and how it relates to development and ‘charity’ work, and how it forms part of the vision for the post-2015 MDGs. Speaker: Gavin Bate, Adventure Alternative 12.45 – Topic: Responsible travel and tourism – CREES work in sustainable development in the Peruvian Amazon and how this work is funded through their philanthropic work via profits from an ecotourism and volunteering business. Speaker: Quinn Meyer, Founder, CREES 13.00 – Topic: Volunteer Tourism – it’s here to stay – so how do we make it better? Are profit and responsible volunteer travel mutually exclusive? Speaker: Sallie Grayson, Programme Director, people and places 13.15 – Topic: Responsible River Cruising. Speaker: Arjun Singh, Responsible River Cruising on the Ganges 13.30 – Topic: How to develop sustainable tourism activities in a traditional community and improve their way of living: the Condor Travel – Wings experience in Peru. Speaker: Ibis Martinez, Regional Manager - Marketing & Product Development, Wings Condor Travel 13.45 – Topic: Camino del Apu Ausangate - Rural and Community-based tourism. Speaker: Roger Valencia, Director, Andean Lodges – Camino del Apu Ausangate 14.00 – Topic: Bangladesh is the most affected country for climate change in the world. Responsible tourism will assist to reduce the negative effect of climate change.

WTM Catalogue 2013

Speaker: Bhuiyan (Roman) Md.Zahirul, Discovery Tours & Logistic

13.45 – Topic: Bulgaria as a destination Speaker: Hristo Yanev, VIP-Sliven Ltd

14.15 – Topic: Climate change and the impact to tourism business and destinations. Speaker: Daniel Turner, CDP

14.00 – Topic: Mexico, Sustainability and Responsible Tourism Speakers: Gilda Sigie, Green Expo Riviera Maya

14.30 – Topic: The role of the anthropologist in Responsible Tourism. Speaker: Geoffrey DeVito, Destination Consultant,Cutting Edge Tourism

14.15 – Topic: Hotelier Green Teams how effective are they? Speaker: Una Harcinovic, Sustainability Manager, Considerate Hoteliers

14.45 – Topic: Breaking Bread Journeys. Speaker: Elisa Moed

14.30 – Topic: I Have A Dream! Do we need to have a blind Minister of Tourism to ensure respect for the rights of disabled people at hotels in the 1st World? Speaker: Pablo Ramon, NATIVE Hotels

Wednesday 6 November 2013 Location: EM1650 - North Hall Time: 12:30 - 15:00 12.30 – Topic: How tourists can enjoy animals – without harming them Speaker: Chris Pitt, Campaigns & Communications Manager, Care for the Wild International 12.45 – Topic: Problems relating to tourism and animals and what we can do to protect wildlife and promote a responsible tourism towards people and animals Speaker: Giovanna Costantini, responsible Tourism FAADA 13.00 – Topic: Can nature tourism save India’s tigers? Speaker: Julian Matthews, Chairman, TOFT 13.15 – Topic: Conservation of Wetland at Lake Manyara and the issues that affect it. Speaker: Josephine Gabriel Simon, Executive Director, Nature Responsible Safari 13.30 – Topic: Talk from a Kenyan Guide Speaker: Boniface Mpario, Tribes Travel

14.45 – Topic: eCalypso discuss their newly developed EU Commercial platform supporting Social/Sustainable tourism Speaker: Danny Silva, eCalypso / ISTO 15.00 – Topic: Technology & Responsible Tourism Speaker: Sebastian Sabu Chacko, Transkerala Global 15.15 – The role of participatory technological platforms in engaging local communities and empowering them to take action towards sustainable tourism and living. Dr. Vasiliki Baka, Research Specialist, Youtect Ltd 15.30 – The logic in responsible destination management … local government as tourism destination managers. Nombulelo Mkefa, Director: Tourism Tourism Department, City of Cape Town

KEY EVENT: WTM RESPONSIBLE TOURISM DAY

WTM Responsible Tourism Supporters and Approved Users of the Official WTM Responsible Tourism 2013 Logo AFRICA 1. Abang Africa Travel 2. African Environments Ltd – AF270 3. Big Expeditions & Safaris 4. Cactus Tours Madagascar 5. Cheli & Peacock – AF436 6. Complete Tours – AF600 7. ecoTravel Africa 8. Fair Trade Tourism 9. Karibu Rwanda Ltd 10. Nature Responsible Safari – AF270 11. Mibe’s Hospitality Ltd 12. Ol Tukai Lodge Amboseli 13. South Africa Photography Tours 14. STPP (Sustainable Tourism Partnership Programme) 15. TIPS 16. Tzaneen Country Lodge 17. West Africa Discovery 18. Wilderness Safaris – AF340 AMERICAS 1. ANDA Responsible Travel 2. Camino del Apu Ausangate – LA500 3. Chileway 4. Condor Travel 5. Cooperbom Turismo 6. Crooked Trails 7. Forum Natura International 8. Ecoventura 9. Go Andes: Peru Holiday Experts 10. Green EXPO – Mexico stand 11. Grupo Desarrollo y Turismo 12. ICRT Canada 13. Il Viaggio Travel 14. Latitude Journey 15. Local Flavor 16. Lone Tree Active Travel 17. Mayaland Resorts 18. Mistico Outdoors 19. Montecristo River Lodge 20. Plenilunio Apart & Suites 21. Porta Hotels – LA250

22. Responsible Tourism Net 23. Sumak Sustainable Travel 24. Voluntario Global ASIA 1. Adventure India 2. All Points East 3. ASISTEN Travel Madagascar – AS348 4. Banni Khera Farm 5. BoonsermTours & Travel 6. ConCERT 7. Cool Guesthouse 8. Discovery Tours & Logistic 9. Footprint Vietnam Travel – AS389 10. Getaway Tours 11. Grass Routes 12. Greener Pastures 13. Gulmarg Ski Tour 14. Gypsy Trails 15. HACRA India Community Tourism 16. Kakayam Resorts 17. Lamai Homestay Guesthouse 18. Lost Earth Adventures (UK Based) 19. Luxury Travel Ltd – AS587 20. META 21. Naam Group Sdn Bhd 22. Nature-treks.com Himalaya 23. Rainbow Voluntours 24. Rare Holidays 25. The Treasure Trove 26. Transkerala Global 27. Travel Inn Tour & Travels 28. Travel Sense Asia Co Ltd 29. Vasco Travel – IN214 30. Wild Orchids Adventures AUSTRALIA& ZEALANDIA 1. Conservation Volunteers 2. Crystal Creek Meadows 3. Travel2153 CARIBBEAN 1. AdvenTours Puerto Rico

2. Cuba Select Travel – CA205 3. Marysol Travel Cuba – CA150 EUROPE 1. 1STOPJAMBOREE LTD 2. Absolute Siberia – EM250 3. Agrotravel Turismo Responsible 4. Archimete srl – EM1680, EM1800, EM1850 5. ArtViva Original & Best Walking Tours 6. Black Mountain Montenegro Ltd 7. Citytravelreview Projects 8. Cyprus Tourism Organisation – EM1100 9. El Brogit – Ecotourism Catalonia 10. Elding Adventures at Sea – EM140b 11. Elite Travel DMC – EM1160 12. Espherience Project, SLU 13. FAADA 14. Find Your Italy SRL 15. Fundacion Ecoagroturismo 16. Gibraltar Tourist Board – UK1350 17. Horizonte Paralelo 18. Libánusfa Ltd 19. Ministry for Gozo (EcoGozo) – EM1150 20. NATIVE Accessible Tourism 21. Outdoor Albania 22. Ruka and Pyha Ski Resorts 23. S.A. Grottes de Han – Domain of the Caves of Han - EM1245 24. Spa & Sport Resort Sveti Martin 25. Terra Tua 26. UZAP 27. Vatican Museums - EM1940 28. VIP-Sliven Ltd MIDDLE EAST/NORTH AFRICA 1. Camel Dive Club & Hotel 2. Crocodile Egypt Travel 3. Egypt Concierge 4. Incredible Iran 5. Mistral Travel

6 Nov 2013

6. Responsible Mobilities 7. Serena Hotels Gilgit-Baltistan TT 1. YouTect Ltd – TT480 UK & IRELAND 1. Celticos Ltd 2. Country Walks 3. Derbyshire Heritage Walks 4. Ecotourism Ireland 5. eSpoke Cyclevents Ltd 6. Lon Lodges 7. Machrihanish Dunes 8. North Downs Way National Trail 9. Phoenix Court 10. South West Coast Path Team 11. Thames Path National Trail 12. The Ridgeway National Trail 13. Ullswater Steamers WORLDWIDE 1. Adventure Alternative 2. aQa Consulting 3.0 3. Australia For All Alliance Inc 4. Considerate Hoteliers 5. Equatours Limited 6. Gandhi Legacy Tour 7. Gender Responsible Tourism 8. Go Barefoot 9. Humanitour 10. Just a Drop – Main Boulevard 11. Kaya Responsible Travel 12. Madventurer 13. people and places 14. Saga Volunteer Travel 15. Thomas Cook Group Plc 16. Travel Matters 17. Urban Adventures 18. VentureCo 19. Viajary Viajar SL 20. Wild Frontiers 21. World Expeditions

WTM Catalogue 2013

Come and meet us at the Brand USA Pavilion

Savor the fresh tastes of New England. Endless possibilities begin in the USA with unforgettable experiences for your clients, and new business opportunities for you. For partnership information, contact partnerships@thebrandusa.com.

Discover this land, like never before.

The World’s Leading Travel & Tourism Events Organiser Leisure Travel Portfolio

The leading global and regional events for the travel and tourism industry

2 - 3 May 2014 Cape Town

23 - 25 April 2014 São Paulo

3 - 6 Nov 2014

23 - 26 September 2014

●

Paris

5 - 8 May 2014

Luxury Travel Portfolio

The leading ‘by invitation only’ events for the luxury travel community

CANNES 1--4 DECEMBER 2014

CAPE TOWN 28-30 APRIL 2014

SHANGHAI 2-5 JUNE 2014

KYOTO 17-19 MARCH 2014

MEXICO 22-25 SEPTEMBER 2014

LONDON 1-3 OCTOBER 2014

IBTM Global Events Portfolio

The leading events for the incentive, business travel and meetings industry 18-20 November 2014

24-26 March 2014 Abu Dhabi

17-19 September 2014

Beijing

AFRICA 10-12 June 2014 Orlando

September 2014 India

18 - 19 February 2014

Sports Travel Portfolio

The premier events for the sports travel industry

27-30 October 2014 Villa Erba, Como, Italy

Reed Travel Exhibitions is part of Reed Exhibitions Ltd. Gateway House, 28 The Quadrant, Richmond, Surrey TW9 1DN, UK. T: +44 (0)20 8271 2134 E: enquiry@reedexpo.co.uk www.reedtravelexhibitions.com

28-30 April 2014 Cape Town

Corinthia Hotels, Delta Air Lines, The New York Times Global and Reed Travel Exhibitions are delighted to present the...

2013

Monday, November 4, 2013 16:30-17:30 Platinum Suite 4 Level 3 World Travel Market, ExCel London, UK

Born Free Foundation

16TH

In recognition of ‘its worldwide impact on wildlife conservation by supporting projects that protect animals as well as teach local communities how to live peacefully with these animals, thereby ensuring the enjoyment of wildlife in their natural habitat for generations to come.’

Fiona Jeffery OBE,

Founder & Chairman Just a Drop In recognition for ‘her philanthropic vision in launching an international travel industry charity, that in just 15 years, has provided life sustaining clean water and brighter futures for an estimated 1.5 million children and their families in 30 countries’.

SKAL International

The Award, Inspire, specially designed and handcrafted on the Mediterranean Island of Malta by Mdina Glass, celebrates the qualities of leadership and vision that inspire others to reach new heights.

‘In recognition of its leadership in encouraging responsible tourism practices in the travel and tourism industry through its Sustainable Tourism Award program; as well as being a role model of supporting local communities following natural disasters.’ All registered World Travel Market delegates are invited to the Award Ceremony and reception.

Commemoration of IIPT 25th Anniversary, and Launch of World War I Centenary – ‘No More War’ Tuesday 5 November 2013, 14:00 - 15:00, Location: WTM Stage - Platinum Suite 3&4

This session will feature leaders of the travel and tourism industry with their respective perspectives on ‘Building a Culture of Peace through Tourism’ in support of the theme ‘No More War’. The session will also honour members of the travel and tourism industry who have made a significant contribution in promoting a ‘Culture of Peace through Tourism’.

The International Institute for Peace through Tourism (IIPT) proudly commemorates its 25th anniversary in support of the Great War Centenary with its theme of ‘No More War’. As one of the world’s largest and fastest growing industries, the collective voice of travel and tourism leaders can be a powerful force for peace and justice in the 21st century – for without peace, there is no tourism.

Organised by the IIPT

WTM BUYERS’ CLUB

WTM Buyers’ Club The leading business network for travel buyers

elebrating 22 years of doing business, WTM Buyers’ Club – the leading business network for travel buyers – is World Travel Market’s business club for senior travel industry buyers with direct responsibility for purchasing products. WTM Buyers’ Club facilitates networking and negotiations between members and WTM exhibitors leading to literally thousands of business contracts being signed. WTM Buyers’ Club (formerly Meridian Club) has an average global membership of more than 14,000 members, consistently attracting top-quality buyers. It has the reputation for generating genuine business leads by international and regional senior level buyers and decision makers. The decision was made last year to rename the club from WTM Meridian Club to WTM Buyers’ Club to create consistency across Reed Travel Exhibition events.

Member Benefits Pre WTM • Invitation from WTM to pre-register for the event to gain free, fast-track admission • Regular information and updates on the WTM Events Programme • Access to My WTM planner to help buyers make the most of the event During WTM • Exclusive access to dedicated WTM Buyers’ Club Lounges located in the North and South Halls • Complimentary Welcome Pack including WTM Catalogue worth £26 • Lounges with free hospitality and refreshments • Access to WTM Buyers’ Club Meeting Rooms with free internet access • Opportunity to take part in Speed Networking sessions • Invitation to WTM industry social events including two WTM Buyers’ Club Receptions • Discounted access to WTM Vision Conferences

WTM Catalogue 2013

WTM Speed Networking WTM Speed Networking events are a not-tobe missed initiative helping travel buyers and suppliers meet, network and discuss business opportunities. These events are available exclusively to WTM Buyers’ Club members. WTM is a firm believer in putting people faceto-face to facilitate direct conversation, helping to close all-important business deals. WTM Speed Networking and other WTM Buyers’ Club networking events play an instrumental role in this. Two Speed Networking sessions take place during World Travel Market. Kicking off the event after the success of 2012 will be the Monday Speed Networking session to help ensure you start your event in the best possible way. The Thursday Speed Networking session gives you that final opportunity to network and ensure your business opportunities extend beyond the event.

WTM Buyers’ Club discussions & Think Tanks WTM Buyers’ Club hold a series of Think Tanks throughout the year to help bring the industry together and discuss the issues affecting their business. WTM Buyers’ Club Think Tanks provide the framework for organised debates on the future of travel and tourism. The aim is to create an instrument for identifying, discussing and appraising influential developments and trends. Attendees comprise both WTM Buyers’ Club members as well as suppliers and industry experts. WTM Buyers’ Club Think Tanks provide the ideal platform for dialogue within the travel and tourism industry. A white paper report is produced after each Think Tank. Please visit www. wtmlondon.com for the white papers from previous years’ events. n

Monday Speed Networking Time: 9.00–10.00 Location: Knowledge Theatre – GV750 Thursday Speed Networking Time: 9.00–10.00 Location: Knowledge Theatre – GV750

Apply for WTM Buyer’s Club membership WTM Buyers’ Club membership is reserved for senior travel industry professionals with direct purchasing power. All potential buyers will undergo a strict assessment process to ensure the right buyers are WTM Buyers’ Club members. To register, please visit www.wtmlondon.com and complete the online application. Once approved, you will automatically receive your event e-badge and gain access to the full membership benefits totalling up to £1,217. Who qualifies for membership? • Domestic and Outbound Tour Operators • Group Travel Organisers • Coach Tour Operators • Corporate Travel Buyers • Business, Incentive and Independent Travel Agencies • Meetings, Event Planners and Conference Organisers • Online Travel Companies

FLOORPLAN

WTM 2013 Floorplan World Travel Market uses all three levels of ExCeL London. Arriving at the Custom House or Prince Regent Entrance, the central boulevard is on Level 1 of the venue. Please note Prince Regent DLR is open and all non-badge holders should use this entrance.

The following pages are designed to guide you around the regions of the World Travel Market. When planning your route through the exhibition, please bear in mind that all stand numbers are prefixed to indicate the region they are located in, and that the aisles within the region are colour coded with carpet tiles.

WTM FLOORPLAN 2013 Europe

Africa & North Africa

UK & Ireland

Middle East

Asia /Pacific & Indian Ocean

Global Village

The Americas & Caribbean

The Travel Tech Show at WTM

WTM FACILITIES WTMS

WTM Stage: Platinum Suites 1, 3 & 4, Level 3 Info Desk

WTM PRESS CENTRE Sponsored by the Greek National Tourism Organisation PWA

WTM Organising Offices R

WTM Press Hospitality & Conference Room

WTM Registration Area East Entrance

SG 15-26

WTM Seminar Rooms South Gallery, Level 2

TSD

WTM Help Desk inc Travel Services

TTT

Travel Tech Theatre

WTM Knowledge Theatre

WTM BUYERS CLUB

WTM Press Working & Racking Area

VENUE FACILITIES First Aid | Level 0 Lifts £

Cash Machines | Level 0 & 1

Security Offices

Cloakroom Toilets

Buyers’ Club Lounge North Hall GV700

BCWD

Buyers’ Club Lounge & Meeting Rooms South Hall ME750

EATERIES

Buyers’ Club Welcome Desk

North Cafe Bars | Level 2

WTM Catalogue 2013

South Waterside Cafe Bars | Level 0

FLOORPLAN

WTM Catalogue 2013

NORTH HALL LEVEL 2 NORTH GALLERY

LEVEL 2 NORTH GALLERY

THAMES CLIPPERS LEAVE FROM EXCEL LONDON WEST CANNING TOWN BIG BUSES

LONDON TAXIS

CITY AIRPORT SHUTTLE BUSES

LONDON TAXIS

UK & IRELAND

EUROPE & MEDITERRANEAN

UK & IRELAND

NORTH HALL

TRAVEL & TECH

GLOBAL VILLAGE

PRIVATE COACHES

NORTH HALL

N 10

S10

TO PRINCE REGENT DLR

TO CUSTOM HOUSE DLR

FLOORPLAN

S11 X

SOUTH HALL

AFRICA & NORTH AFRICA LEVEL 2 SOUTH GALLERY

PS2 SG3

MIDDLE EAST

SG4

SG11

THE AMERICAS & CARIBBEAN SG12 SG13

PS1

SG14

SG15

SG16 SG17

SG19

SG18

SG20 SG21

SG22

ASIA/PACIFIC & INDIAN OCEAN SG23

SG24 SG25

SG26

SG27

SG28 SG29

SG30

SG31

SG32

LEVEL 2 SOUTH GALLERY

SG33

WTM SEMINAR ROOMS SOUTH GALLERY 15-26

SOUTH HALL

NORTH HALL LEVEL 2 NORTH GALLERY

NG5

NG4

NG2

NG6

NG7

UKI 705

UKI 700

UKI 350

A TASTE OF ILTM AT WTM

UKI UKI 440 449

UKI 445

349

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TT 205

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TT TT 348 349TT

TT 219

TT 485 TT 484

TT TT 360 365

TT 249

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TT 375

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EM 1501

257

TT TT 253 250

EM 1932

EM 1640

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EM 1800

IN 301

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AS 101

AS 100

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AS 303

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A AS 3 330

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THAMES CLIPPERS LEAVE FROM EXCEL LONDON WEST CANNING TOWN BIG BUSES

LONDON TAXIS

CITY AIRPORT SHUTTLE BUSES

LONDON TAXIS

EUROPE & MEDITERRANEAN

UK & IRELAND

NORTH HALL

TRAVEL & TECH

GLOBAL VILLAGE

PRIVATE COACHES

NORTH HALL

N 10

S10

TO PRINCE REGENT DLR

TO CUSTOM HOUSE DLR

LEVEL 2 NORTH GALLERY

S11

GLOBAL VILLAGE

SOUTH HALL

AFRICA & NORTH AFRICA LEVEL 2 SOUTH GALLERY

PS2 SG3

MIDDLE EAST

SG4

SG11

THE AMERICAS & CARIBBEAN SG12 SG13

SG14

PS1

SG15

SG16 SG17

SG19

SG18

SG20 SG21

SG22

SG23

SG24 SG25

SG27

SG26

SG28 SG29

SG31

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SG32 SG33

WTM SEMINAR ROOMS SOUTH GALLERY 15-26

SOUTH HALL

GV 291

T 77

GV 280

GV 293

GV 297

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GV 380

WTM OFFICIAL PARTNERS - INTERNATIONAL

TT 579 TT 578

GV 375

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GV 391

GV 480 GV 478

ASSOCIATIONS PAVILION

GV GV 470 473

GV 465 GV 455

GV 750 GV 680

GV 576

GV 550

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5 GV 320

GV 300

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GV 580 CAFÉ

GV GV 573 575

GV 460 GV 450

GV 420

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GV 400

LEVEL 2 SOUTH GALLERY

GV 393

GV 474

GV 485 GV 479

LEVEL 2 NORTH GALLERY

ASIA/PACIFIC & INDIAN OCEAN

GV 548

GV 565 GV 557 GV 555

GV 549

GV 640

GV GV 540 545

GV 530 GV 520 GV 510

WTM KNOWLEDGE THEATRE

GV 675 GV 670 GV 665 GV 655 GV 650

GV 700

GV 635

GV 535

GV 630 GV 627 GV 625 GV 620

GV 525

GV 515

WTM BUYERS CLUB LOUNGE

GV 610

GV 500

NORT HAL

GV 600 GV 205

AS 331

GV 501

N 10

ExCe PRIN EN

WTM wouldINFO like to thank for their support

SEATING

DESK

AS 3 304

AS 321

GV 401

AS 400

AS 500

P AS 501

AS 601

AS 600

AS 603

AS AS 602 701

AS 700

S10

S11 COURIER ACCEPTANCE POINT

SOUT HAL 47

Official WTM Official Premier Partner REGISTRATION

AS 800

AS 810 AS 825 AS 830 AS 840

BAD NON

CLOAKROOM

WTM Catalogue 2013

World Travel Market

Official Media Partners Europe Stand Number EM456

FVW www.fvw.com

Hosteltur www.hosteltur.com

Irish Travel Trade News www.ittn.ie

Lâ&#x20AC;&#x2122;Agenzia di Viaggi www.lagenziadiviaggi.it

New Focus www.smpublication.com

Publituris www.publituris.pt

Preferente www.preferente.com

Standby Scandinavia www.standbynews.com

Travel Inside www.travelinside.ch

Travel Magazine www.travel-magazine.be

Travel Weekly UK www.travelweekly.co.uk

Travolution www.travolution.co.uk

TTG Baltics www.ttgnordic.com

TTG Czech www.ttg.cz

TTG Hungary www.ttghungary.hu

TTG Italia www.ttgitalia.com

TTG UK www.ttgdigital.com

Turizmus www.turizmus.com

Voyage www.voyagemagazin.sk

Xenios www.xeniosworld.com

Become a Partner 48

WTM Catalogue 2013

If you represent a travel trade publication and would like to be considered as a media partner, please send your details and media pack to: sawan.koria@reedexpo.co.uk

For more information visit wtmlondon.com/officialmediapartners

World Travel Market would not be the event it is today without the continued support of WTM’s Official Media Partners. Our Official Media Partners provide a platform to reach millions of travel trade professionals around the globe. Through their continued support they have enabled WTM to truly become the world’s leading global event for the travel industry. If you want to expose your brand or destination, we highly recommend that you visit the WTM Official Media Partner stands. Due to an increase of Media Partners, WTM 2013 will house two Official Media Partner stands – International and Europe.

International Stand Number GV380

Canadian Travel Press www.travelpress.com

China Business Network www.chinabn.org

eTurbo News www.eturbonews.com

Excelencias www.excelencias.com

Ladevi www.Ladevi.info

Mercado & Eventos www.mercadoeeventos.com.br

Panrotas www.panrotas.com.br

Profi Travel www.profi.travel

The SPA Traveller www.thespatraveller.com

Tour Business www.tourbus.ru

Tourism Tattler www.tourismtattler.co.za

Travel & Tour World www.travelandtourworld.com

Travel Journal Japan www.tjnet.co.jp

Travel News Digest www.travelnewsdigest.in

Travel Techie www.traveltechie.com

Travel Weekly USA www.travelweekly.com

Travel World China www.e-travelworld.cn

TTN Middle East www.ttnworldwide.com

TTG MENA Luxury www.menaluxury.com

Trav Talk India www.ddppl.in

Voyagers World www.voyagersworld.in

Travel Weekly Asia Travel Weekly China www.travelweeklyweb.com www.travelweekly-china.com

TTG Balkans www.ttgbalkans.com

TTG MENA www.ttgmena.com

WTM Official Premier Partner

WTM Catalogue 2013

Safe water = saved lives

Imagine sending your child out to walk four miles before school, to fetch water in a jerry can that weighs nearly 20kg when full. Picture them standing ankle deep in a stagnant pond, scooping up and drinking the muddy water. Then consider that this water is guaranteed to make them sick with a life-threatening disease such as dysentery, diarrhoea or cholera. This is the harsh reality for many families in some parts of the world. Consequently, a child dies every 20 seconds from a water related disease.

Just a Drop Just a Drop is an international water aid charity with a very simple plan: to give people clean water. It’s a small charity – created by former World Travel Market Chair, Fiona Jeffery – which supports poor communities through the construction of wells, boreholes, pipelines, hand pumps and latrines, and establishes health and sanitation programmes. It works with corporate partners, largely from the travel industry such as Thomas Cook Children’s Charity, Hayes and Jarvis, TUI Travel and Stella Travel Services. Just a Drop has come a long way since Fiona learnt that just £1 can deliver clean water to a child for up to 10 years. In fact to date, the charity has carried out over 130 projects across 31 countries, reaching an estimated 1.5 million people. The types of projects carried out have included constructing a Charco dam for a Masaai community in Tanzania; building water houses for three primary schools in Mexico; installing rainwater tanks for elderly and vulnerable people in rural Uganda; and providing latrines and sanitation facilities for schools and community centres in India. Just a Drop at WTM This year at WTM, Just a Drop is asking visitors and exhibitors alike to consider what they can spend £1 on in the modern world today. The answer, of course, is not very much – perhaps half a cup of coffee, or a large bag of crisps… The charity wishes to encourage all visitors to the show to donate £1. Not only does this provide a child with clean water for 10 years, it also reflects the charity’s ethos that by everyone giving a little, collectively we can make a big difference. Support Just a Drop Whether your workplace wants to sponsor a project, choose Just a Drop as your Charity of the Year, or as a beneficiary of an event, please do get in touch to discuss how Just a Drop and your organisation can work together. The charity has a strong ethos of working in close partnership with corporate partners and where possible, will match supporters with specific projects to ensure that they see the tangible difference their funds have made. Just a Drop also welcomes regular donations from individuals, as this allows it to plan ahead and continue its life saving work long into the future. Visit the Just a Drop team at their stand in the Main Boulevard or for more information, please visit www.justadrop.org or e-mail: kelly.railton@justadrop.org or telephone: 020 8910 7752.

WTM Catalogue 2013

SECTION HEADER HERE XXXXXX

EVERY 20 SECONDS, A CHILD DIES FROM WATER BORNE DISEASES

Our mission is to reduce child mortality by delivering clean, safe water where it is needed most. So, when you next turn on the tap… Just Think. Just a Drop. £2 a month could provide a child with clean, safe water for life. To donate, please visit www.justadrop.org Registered Charity No: 1100505

WTM Business 2013

PRINT • DIGITAL • INTERACTIVE • ONLINE

Your Gateway to Canada’s Travel Industry Baxter Travel Media is a leader in integrated communications. If you’ve got a message that you need Canada’s travel industry to know about, we’ve got the means to deliver it.

Travelpress.com Online home of Canadian Travel Press and Travel Courier

Your access to the German travel market Reach more than 71 % of all German travel agencies with fvw and TravelTalk. n

The fvw official ITB Daily is your gateway to international and domestic visitors of ITB in Berlin.

BizTravel connects you with business travel planners and the German MICE market.

FVW Mediengruppe is the leading travel trade media group in Germany and will help you to communicate with the whole German travel industry.

fvw – the leading magazine for the German travel industry l The Official ITB Daily – the trade show companion for B2B and B2C TravelTalk – the weekly magazine for German travel agents l BizTravel – expertise for the corporate travel management l www.fvw-mediengruppe.com © Visit Berlin/Wolfgang Scholvien

-COMMUNICATION FOR TOMORROW’S TOURISM

Leader Publication of Professional Tourism Information: 12.000 Monthly Issues

e -COMUNICACIÓN

PA R A E L T U R I S M O D E L F U T U R O

e -COMUNICACIÓN

PA R A E L T U R I S M O D E L F U T U R O

-COMMUNICATION FOR TOMORROW’S TOURISM

First Tourism Digital Daily: 190.000 Monthly Unique Users

First Social Network for Tourism Professionals

www.hosteltur.com follow us on:

media group starts first professional webinars in Italy on social platform Italian Travel Trade Newspaper

travel ID

webinars in real time

The l’Agenzia di Viaggi publishing company has launched the first webinars and online workshops for the Italian Travel Industry on the Travel ID (www.travelidenty.com) social network . In one year Travel Identity has become a lively travel community where over 3.000 members share comments, travel news, jobs and events.

Visit Holland

Bermuda Tourist Board

Top Travel & Tours India

In the Agenzia webinars on Travel ID speakers conduct the seminars and share documents, pictures and videos on the screen. Participants must register and will be able to access the sessions for 6 months after live registration.

Aquarium of Genoa

L’Agenzia di Viaggi travel trade media group • L’Agenzia di Viaggi weekly newspaper • 40 Special Issues with Destination features, Travel Trade Fair Previews, Segment & Niche Market Surveys Distribution in Italy: North 51% Center 26,7% South 22,3%

•

www.lagenziadiviaggi.it website and daily newsletter sent to 45.000 travel professionals

• Italian Travel Industry Directory (Annuario Turismo Italiano 2013) 100 page volume. Data bank is also available on Cd and on the web • TravelID www.travelidentity.it - travel industry social community and Webinar platform

Web: daily single visitors 7.500, monthly impressions 2.5 million

• Awards: Responsible Travel Award and Tourism Culture & Unesco Award are celebrated every year in September at WTE Expo in Assisi- Umbria

Italian Travel Industry News • Founded 1965 00193 Rome • Italy • Via Tacito 74 • ph +39 06 32600149 • fax +39 06 32600168

re d a z i o n e @ l a g e n z i a d i v i a g g i . i t - w w w. l a g e n z i a d i v i a g g i . i t

+vat Just £99

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call cEntrE showcasing the evolution of the call centre olly Wenn, Zolv; simon Beeching, syntec; nick Peart, Zendesk

PErsonalisation speedy guide for websites Graham cook, chief executive, Qubit

Plus: Four Data take out sessions from accord, enett, Dc storm and Feefo, each offering exclusive data for you to take away.

travolutionsummit.com HEADLINE SPONSOR

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Maximise your reach in South Asia with the leading Travel Trade Publication The only fortnightly Travel Trade Publication in India Largest circulation & readership within South East Asia

Head Office Ph: +91 11 4166 9575 Fax: +91 11 4166 9577 E-mail: gunjan@ddppl.com

Electronic version of TRAV TALK has a readership of over 500,000

To get your free copy of electronic version of Trav Talk Email us at talk@ddppl.com (We try to save paper)

Travel Journal's information distributing ability is dynamically-enhanced! Publication

Internet

Event Two Way Tourism Seminar ＆ Workshop

Exhibition

The most reliable travel industry publication in Japan

Weekly Travel Journal Since 1964

Travel Journal will be your powerful media partner with multimedia services Reader's proﬁ le

Weekly Travel Journal

Weekly Travel Journal has a total circulation of 7,000 subscribers, and the high pass-on rate of 9.2 persons per copy. Readers are scattered throughout the country in Japan. We can oﬀ er high quality communication with travel agents' management level staﬀ s. Universities & Vocational School 6.5%

Government Oﬃ ces 5.1% Ad Agencies 1.1%

Bus, Rent a car, Train 0.3%

IT,GDS, System Developers 2.7%

Travel Agencies 1st category 37.9%

Hotels 1.6% Airlines 4.3%

Travel Agencies 2nd category 5.1%

Tour Operators 1.6% Tourist Oﬃ ces, Embassies 2.1%

Hokkaido 3%

Other Tourism-related Companies 13.6% Individuals 7.5%

Travel Agencies 3rd category 5.8%

Cruises 0.4% Think Tank, Media 2.7% Insurances Companies 0.9% Sub-Travel Agents 0.8%

Kyushu/ Okinawa 7%

Chugoku 2% Shikoku 1%

Hokuriku/ Koshin-etsu 3% Kansai 13%

Tokai 9%

Travel Journal Gateway（TJG）

N umb ers of registered subscrib er is more than 18,0 0 0 travel industry professionals, and monthly page view is more than 100,000 PV (as of Aug. 2012). We can provide travel agents' sales staﬀ s and other travel industry related staﬀ s widely with timely information. Breakdown by job discriptions

Breakdown by industry speciﬁ cation

Sales department has the majority. Human resources 1%

Travel agents have the majority (57%).

Outlet development 0%

Accounting 4%

Tourist oﬃ ces（Destinations）2% Employment agencies 2%

Web business 2% IT / System 3% Public relations 3% Administration 5% Customer services 8% Marketing 6%

Others 19% Sales 52%

Travel agencies 1st category 43%

Management 7% Tohoku 3%

Kanto 59%

Product planning 9%

IT support system Publication・Travel information web site Hotels Travel agencies 2nd category

2% 3% 3% 4%

Travel agencies 3rd category 10% Airlines 6% Tour operators 6%

Monthly Page views Aug 2012 Total TJG users

101,515 18,566

※AXESS, INFINI, JTB(Trips) users can browse without registration.

For further information, please contact : TEL: +81-3-6685-0021 FAX: +81-3-6685-0028 E-mail: tjsales@tjnet.co.jp

The national newspaper of the travel industry

t s a 670 it u M1 Vis nd E sta

The business of selling travel

In print

Digital

Trade Events

The leading media brand for the UK travel trade, connecting sellers and agents over the past 60 years. Find out more at ttgdigital.com TTG is The Official UK Global Media Network Partner of WTM 2013

Expand your horizons and reach out to your potential customers and fellow professionals TTN, published by Al Hilal Publishing and Marketing Group is the leading and oldest established (31 years) travel and tourism trade publication in the Middle East with a wide distribution among travel agents, hoteliers and airlines and those who shape the industry in our region. Each month we feature general, hotel, aviation and technology news as well as dedicated features on trade shows such as Arabian Travel Market and World Travel Market, regional

and international destinations, and different sectors of the industry from sports tourism to medical tourism etc. We aim to take a close look at what is on offer in each sector and also present figures on how the sectors are growing with opinion from experts and analysts. TTN is published in both printed and online editions and an email newsletter is dispatched monthly to subscribers, providing a significantly increased readership profile.

Our features include: n Aviation n Car Hire n Cruising n Eco Tourism Events n Hotels n Tourism Boards n Ramadan Specials n Luxury Travel n Medical Tourism n MICE & Business Travel n Shopping Tourism n Spa Holidays n Summer Offers n Trade Exhibitions

UAE: HILAL AL KHALEEJ Tel: +971 4 4200 483 Fax: +971 4 4200 176 Email: kim.thomson@tradearabia.ae fiona@tradearabia.ae A component of www.tradearabia.com

UK: CRESCENT PUBLISHING LTD Tel: +44 208 943 3630 Fax: +44 208 943 3701 Email: NHorne@crescentpublishing.co.uk

HEAD OFFICE: AL HILAL PUBLISHING & MARKETING GROUP Tel: +973 1729 3131, Fax: +973 1729 3400 Email: kim.thomson@tradearabia.ae

Hotels and Venues for the worldâ&#x20AC;&#x2122;s most distinguised Events, Festivals, Conferences and Exhibitions. Compare the best location & price, just follow www.XeniosWorld.com

1997-2013 Xenios and Xeniosworld editorial@xeniosworld.com www.xeniosworld.com World Travel Market Official Media Partner

RWANDA BEYOND THE GORILLAS

ECO-TOURISM PARADISE, NYUNGWE NATIONAL PARK. One of the most ancient forests, dating back to the ICE AGE. The largest montane forest in East and Central Africa. For reservations and information call us on +250 252 502 350, +250 252 573 396 Email: reservation@rwandatourism.com Web: www.rwandatourism.com

With over 700 species, discover Rwanda as a â&#x20AC;&#x153;world class birding destinationâ&#x20AC;?

Rwanda, a rich and unique culture

Akagera National Park, diverse wildlife

Amazing adventurous caves of Rwanda

Volcanoes National Park, home to the world famous mountain gorilla

GLOBAL VILLAGE

dales velit ut urna ultrices et dictum massa malesuada. Aenean in aliquet dui. Nunc commodo molestie imperdiet. Phasellus facilisis vestibulum diam ut auctor. Nam lorem tellus, ornare vel convallis at, consequat non mi. Sed pellentesque risus id elit viverra egestas. Cum sociis natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus. Vestibulum euismod, justo a varius bibendum, sapien nibh faucibus metus, ut ultrices arcu dui quis ipsum. Ut fermentum sodales erat a elementum. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nam suscipit molestie risus, ac dapibus nisl semper quis. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Sed massa quam, sodales quis semper eget, vulputate at arcu. Duis in ligula non erat sagittis aliquet non quis purus. Etiam venenatis tellus dolor, sed tincidunt dui. In ac sapien ipsum, a faucibus nisi. Nullam vitae molestie orci. Fusce varius pretium feugiat. Vestibulum ante ipsum primis in faucibus orci luctus et ultrices posuere cubilia Curae;

WTM Catalogue 2013

Subheading test Proin massa eros, suscipit a molestie vel, sodales at lorem. Nam est tellus, convallis ut viverra ut, rutrum id felis. Fusce rhoncus nunc eu quam pharetra hendrerit. Curabitur eu turpis augue. Mauris varius dapibus magna, et suscipit neque bibendum nec. Nunc auctor, felis quis eleifend lacinia, velit eros aliquet orci, id pellentesque quam ligula at urna. Phasellus rhoncus dolor quis orci scelerisque nec cursus dolor sollicitudin. Nulla facilisi. Nunc pulvinar augue sit amet lacus ullamcorper dapibus. Praesent nec eros ac orci tempus interdum. Fusce vel sem at odio ornare consectetur. Vivamus eu augue mauris, at mattis nunc. Nullam placerat iaculis nunc. Pellentesque habitant morbi tristique senectus et netus et malesuada fames ac turpis egestas. Morbi vel augue eget erat mollis tempor. In at metus magna. Etiam a nulla eu nibh imperdiet vehicula. Vestibulum et lorem sed leo eleifend rutrum. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse malesuada pharetra massa ac ullamcorper. Duis sodales dui vel justo aliquam

id blandit risus scelerisque. Quisque nibh tortor, malesuada et dictum eu, egestas non ante. Proin elementum dictum sollicitudin. Suspendisse nec odio erat. Integer porta, lacus et ultricies porta, arcu nisl pellentesque risus, a bibendum magna ante dignissim nulla. Integer nunc felis, pharetra in porta blandit, sagittis non purus. Maecenas vel odio quis nibh dapibus pulvinar eget eu turpis. Sed ut sapien quis risus porta varius et at dolor. Nulla adipiscing lectus a diam iaculis hendrerit. Ut aliquam euismod turpis a lacinia. Curabitur id elit risus, non semper neque. Mauris imperdiet tincidunt ligula in pharetra. Phasellus a semper elit. Praesent tincidunt vehicula nulla ut lobortis. Praesent non felis id erat lobortis facilisis. Nulla ac sagittis mi. Duis a magna justo, ac molestie lectus. Nullam sodales velit ut urna ultrices et dictum massa malesuada. Aenean in aliquet dui. Nunc commodo molestie imperdiet. Phasellus facilisis vestibulum diam ut auctor. Nam lorem tellus, ornare vel convallis at, consequat non mi. Sed pellentesque risus

GLOBAL VILLAGE

Global Village

WTM Catalogue 2013

REGIONAL ROUND-UP: GLOBAL VILLAGE

Global Village Emerging economies are lifting the banner for global travel, while the rest of the world follows suit and sweeps up on the crest of the waveâ&#x20AC;Ś

WTM Catalogue 2013

orld tourism hit the billion mark at the end of 2012 (13 December 2012), creating an incredible new record for the international market. While an additional 25 million tourists in the first half of 2013, according to UNWTO World Tourism Barometer, are packing their bags and taking off to far flung places. “Travelling is now part of consumer patterns for an increasing number of people in both emerging and advanced economies,” says UNWTO Secretary General, Taleb Rifai, who believes this “underlines the need to rightly place tourism as one of the key pillars of socio-economic development, being a

leading contributor to economic growth, exports and jobs.” Growth, according to The WTM Global Trends Report 2012 in association with Euromonitor, is led by the BRIC nations. While the traditional markets of Europe and the US remain vulnerable to the economic downturn and traveller prudence, BRIC countries are feeling confident, and statistics back this up. Growth in the emerging economies is up by 6%, with estimates showing that 70% of world growth over the next few years will come from emerging markets – and China and India making up for 40% of it (with a large chunk of those bookings predicted as being done online, highlighting the need for

seamless connectivity). Europe reaps benefits from the emerging economies. The WTM Global Trends Report 2012 predicted, and new statistics prove, that Croatia experienced 93% growth in arrivals from China and 40% from Brazil in 2012. Cyprus showed 42% growth in arrivals from Russia, while arrivals to the Netherlands from India rose by 18%. So, as advised by Taleb Rifai, it is vital that visa restrictions are eased. A new report by the World Tourism Organization (UNWTO) shows that visa facilitation could create up to 2.6 million new jobs in the Asia-Pacific Economic Cooperation (APEC) economies by 2016. The UK Home Office are heeding the

WTM Catalogue 2013

International Media Organisation World leading event publishers connecting business communities Complete end-to-end publishing solutions designed just for you. Bespoke digital, multi-media and print publications to help increase your event brand recognition. Ring the team on +44 208 123 1002 to find out how we can help you www.imobusiness.com

market and recently announced plans to produce a guidance leaflet in Mandarin and a discussion has arisen regarding the possibility of easing the visa processing system. Elsewhere, hotels are also looking at the BRIC countries to boost revenue. According to a recent survey by Hotels. com, as reported by the Global Trends Report, hotels are noting the importance of these countries, with about a quarter of hoteliers now offering cultural awareness training to their staff. Overall there’s a need to understand the target market. The Hotels.com report found 75% Chinese travellers now make up to 5% of

hotel business – racing ahead of Germany and the USA as the world’s biggest spenders on travel, with the most amount (96%) spent on leisure travel. What kind of travel interests the Chinese? Well, they’re less keen on beach holidays, and much more interested in ‘experiences’ that they can take away with them. Another interesting, yet somewhat paradoxical trend, as predicted by the 2012 Global Trends Report, shows the growth of ‘digital detox’ at hotels. But what does this mean? Well, most of us have a tablet, laptop or mobile phone, and some of us do a really good job of creatively juggling all three. But

there comes a time when we just want to unplug and unwind. So, while these items might be how we book a hotel or ‘detox’ the trend is to get far away from technology once we arrive. Digital detox packages are taking off. But whatever interests you when it comes to travel, growth is growth – and it’s all good. Europe Maintaining its allure, Europe remains one of the top tourist destinations, with London consistently noted by Euromonitor as being one of the most visited cities. This is reflected by 5% growth despite the recession and related issues, demonstrating

WTM Catalogue 2013

xxxxxx

EXPERIENCE

CUBA...

YOUR WAY!

Over 10 years of experience as DMC for Cuba! Specialized in a-la-carte trips for singles, couples, families, incentives and groups. We can handle it all! We offer a wide range of services including : - Hotels - Casa particulares - Car rental - Excursions - Dance and Spanish lessons - Private chauffeur/guide - Diving - Fishing - Bike trips - Local 24/7 representatives - And much more! We have offices in the Netherlands, Curaçao (Antilles) and Cuba. We stand out in the crowd to offer the best value for money. Cuba Incentives provides a good balance between tourist attractions and self-exploration of the island to enjoy a unique vacation, just like the thousands that have travelled with us before.

WWW.CUBAINCENTIVES.COM

its resilience. Growth was led by Central and Eastern Europe (+10%) and Southern and Mediterranean Europe (+6%). (UNWTO reports) The Americas In 2012, The Americas welcomed 163 million international tourists, up 7 million (+5%), but it’s a weaker result for the first half of 2013, with a growth of just 2%. Central America (+4%) performed above its regional average, while arrival numbers were flat in the Caribbean and in South America (UNWTO reports). Asia and the Pacific Asia and the Pacific is the fastest growing region for the third year in a row. The area

WTM Catalogue 2013

MISHA@CUBAINCENTIVES.COM

has had the strongest growth of 6%, and saw strong growth boosted by the increase in arrivals to South-East Asia (+12%), and South Asia (+7%). Sustainable Tourism is also high on the Agenda of APEC, with reports that members of APEC agreed in Indonesia in October 2013 to make joint efforts towards a sustainable future. (UNWTO reports) In Africa (+4%), Sub-Saharan destinations are proving very popular, South Africa in particularly, while recovery from the unrest in North Africa (+4%), has also helped the region, and the growth of recent years was sustained during the first half of 2013. (UNWTO reports)

WTM STAND # GV600

In the Middle East, the trend for shopping has no doubt helped with the rebound after two years of negative growth with an estimated increase in international arrivals of 13%. Though results (which are up until June) should be viewed prudently as growth is different across the destinations (UNWTO reports). For the eighth year, Euromonitor International, in conjunction with World Travel Market, will release the annual Global Trends Report 2013 at a press conference for the world’s media at World Travel Market at ExCeL London on Monday 4 November.

WTM AFRICA

2-3 MAY 2014 CAPE TOWN INTERNATIONAL CONVENTION CENTRE

means business THE NEW LEADING GLOBAL EVENT FOR THE AFRICAN TRAVEL INDUSTRY If you work with the African travel industry you can’t afford to miss WTM Africa!

WTMAFRICA.COM WTMAFRICA-SALES@REEDEXPO.CO.UK

PART OF AFRICA | TRAVEL | WEEK

TRAVEL TECHNOLOGY

WTM Catalogue 2013

TRAVEL TECHNOLOGY

Travel Technology

WTM Catalogue 2013

TRAVEL TECHNOLOGY

Use IT or lose IT

Is your business making the most of technology? Paul Richer, Senior Partner of travel technology consultancy Genesys, tells WTM about the key areas we should all be focusing on.

Data and Personalisation Big data and personalisation are certainly on the travel agenda, but the technology that allows a company to know its customers and personalise its website for each individual customer does not come cheap. The integration of customer and product databases to display content on a web page that is relevant to the individual is complex. For travel, it requires attributes to be added to the customer and product databases so that they can be matched and for this information to be instantly available to build web pages on the fly. Properly implemented, such technology can give organisations a real competitive edge in the market. Websites Another key consideration for travel companies is the quality and design of their websites. From the smallest to the largest, there is simply no excuse to have anything less than a website that is easy to navigate and has all the information the customer needs to make a sale. Design trends in websites evolve over time. By and large travel companies are on-target with the design of their websites. Testing out new ideas to see whether they improve usability is often key to getting the most from your site. A customer service technology trend that is being increasingly introduced is the â&#x20AC;&#x2DC;My Accountâ&#x20AC;&#x2122; facility, which allows customers to log in and see their bookings, make payments and buy extras. This is a sales opportunity that requires technology to interrogate bookings and send out emails promoting the purchase of extras that have not yet been

WTM Catalogue 2013

bought, and should be considered the future of online purchasing. It is being developed by larger travel companies that control their own technology, as well as the technology companies that power medium and smaller sized businesses. Social Media Most travel companies are engaged with social media, having Facebook pages, Twitter feeds and YouTube video channels. Travel is a visual industry â&#x20AC;&#x201C; there are many variables to be discussed, the size of the swimming pool, the closeness of the beach, the quality of the food, and so on. Social media channels are perfect for this, so if your travel company is not engaging on social media, it needs to be. Mobile Technology The travel industry is embracing mobile technology. Airlines, in particular those that do not need to show photos of their product, are doing a great job of developing mobile apps for bookings, check-in and other functions. However, there is a trend towards households using tablets around the house rather than desktop computers. Leisure holiday companies need to jump on this trend and develop their websites so that they look good on tablet displays and have navigation that can be used by pointing and swiping with a finger rather than a mouse. The first few travel companies are using responsive design for their online presence, so their sites automatically adapt to the device being used by the consumer. This is a trend that all travel companies need to address.

Are you prepared to take the lead in travel distribution? Blending with your organisation to put appropriate levels of effort into each task, allowing strategic flexibility, and simplifying your technical environment, TravelBox is the leader of the next generation of travel reservation systems.

Choosing TravelBox as your reservation system means that you will join a community of forward thinking travel companies from across the world, who came to us because of TravelBox's proven track record, flexibility, speed and resilience.

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Enhance your speed to market Increase your product ďŹ&#x201A;exibility Sell packages, dynamic packages, fully bespoke packages and group tours. Enhance sales with additional components to improve product differentiation and signiďŹ cantly improve cross-sell and up-sell capabilities. Improve your realtime management information Gain better sales performance across multiple channels Mix external and internal inventory Automate manual processes throughout your organisation The only way to keep pace with emerging technologies is constant investment in Research and Development, and CodeGen's R&D department is at the heart of its business, consistently producing world-class solutions delivering major benefits for its customers.

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TRAVEL TECHNOLOGY

Diane Bouzebiba, Managing Director, Amadeus “I think the challenge for the industry, from a technology point of view, is to pull together traveller data - to have one single repository for it all, and to enable a traveller to be serviced at whatever point they wish. A second challenge is how to harness the power of usergenerated content, through all channels – social media, mobile apps etc – to provide better service for a traveller.”

Benjamin Jost, CEO and Founder, Trust You “One of the big trends I’m still waiting for is search. I still think search in travel is not working. The information is there - it’s hidden somewhere in the social content, but it’s not brought to the surface.”

Trust You is a leading online reputation management organisation specialising in Reputation Marketing, Reputation Surveys & Reputation Management. Its monitoring tools capture millions of comments in one easy-to-view place from places like Twitter, Facebook and Trip Advisor.

Roberto Da Re, CEO, Dolphin Dynamics “The tour operator space is definitely a big area for us; from where we sit, we see the industry evolving much more from that direction rather than the more traditional retailer. However, the traditional retailer is getting much more sophisticated in the kind of systems they require. In the longer term, I think that retail will become very interesting, and one of the trends that we foresee and things that we want to do is bring more sophisticated retail technology into the travel space.” Dolphin Dynamics is a travel technology company providing a complete, end-to-end, selling and management solution. It specialises in software development, training, consultancy, business analysis, system customisation, project management, and preinstallation and implementation support.

WTM Catalogue 2013

Amadeus is a leading provider of IT solutions for the travel and tourism industry, delivering technology solutions and providing transaction processing power to travel agents and travel providers. Offering IT solutions to virtually all players in the travel industry, Amadeus’ distribution and IT solutions are designed to facilitate all stages of domestic and international travel including: itinerary planning, reservations, ticketing, passenger check-in and departure control, airline schedules and post-travel solutions. In 2011 alone, the Amadeus system processed a staggering 948 million billable travel transactions. For further information on how Amadeus can help your business, please visit www.amadeus.com

Harald Eisenacher, Senior Vice President, Sabre “One of the big future trends is mobile. It is our task to make the market place mobile. One of the huge trends we are seeing in the consumer world is obviously apps - mobile or tablet. Our idea is to take the apps to a B2B world to our travel market place, and with that, last year we launched Sabre Red App Centre. It’s the first app centre in the B2B world in any industry. Here you can enhance the travel market place as a travel agent, with specified apps for either your country, your office, or for your specific company. ” Sabre is a global travel technology company which provides software to travel agencies, corporations, travellers, airlines, hotels, and car, rail and tour operator companies. Its innovative technology is used by more than a billion people worldwide.

Peter Denis, Chairman, Travel Technology Initiative (TTI) “Now, technology affects everybody in the industry. It is evolving at an everincreasing pace… The move from ‘offline’ to ‘online’ has been a huge shift.. What I find travel businesses are really challenged with now is whereas we used to have search in the hands of professionals – travel agencies, tour operators etc – now the customer has hundreds of opportunities to search. The customer can do a tremendous amount of research on their own.” The Travel Technology Initiative (TTI) is the recognised authority on Electronic Data Interchange and e-commerce within the European travel industry.

We are Comtec We build travel software for travel companies. That’s our space, that’s what we do in partnership with our customers. Enterprise & SME Solutions for:

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We create browser-based sales and management Software for Enterprise, SME and niche purveyors of leisure and business travel. Our systems are designed to simplify the things that matter to Tour Operators.

Especially powerful are the functions which make selling easier! Flexible holiday searching, dynamic packaging, managing multiple travel types, multichannel, customer profiling and efficient back-office options.

Distributers Our Distribution Gateway takes your products to those who demand them. Whether you’re a Content Supplier, Data Supplier, Payments or Services Supplier looking to expose data, we can help service your needs.

Visit us at stand no. TT260

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WTM-PrintA5.indd 1

04/09/2013 10:19:28

AFRICA & NORTH AFRICA

WTM Catalogue 2013

AFRICA & NORTH AFRICA

Africa & North Africa

WTM Catalogue 2013

REGIONAL ROUND-UP: AFRICA & NORTH AFRICA

Africa and North Africa The African economy, often referred to as the ‘Lion Market’, is set to explode, with consumer spending predicted to hit $2.2 trillion within the next two decades according to a recent report by the African Development Bank. The report suggests that most countries’ populations will attain a middle-class majority by 2030, renewing international interest in emerging markets.

frica’s largest economy, South Africa, has been affected by the difficult economic climate in Europe and China – its two main export destinations – but nevertheless takes its place among the BRICS countries, which some experts believe could fall within the top-four global economies by 2050. Meanwhile, its second largest economy, Egypt, experienced a 6% increase in international tourist arrivals in 2013. East Africa is showing solid economic growth, with Zambia, Ethiopia, Kenya, Rwanda and Tanzania all set for a boom in their tourism revenue. Currently, East Africa is one of the fastest growing regions in the world. In 2012, itº received 13.3 million arrivals and by 2017 the number of tourists travelling to the region is expected to increase by 22% to reach 16.2 million.

Travel and Tourism in Mozambique 2002-2013 saw high levels of investment in Mozambique. The reconstruction and new construction of a wide range of facilities has been attracting the interest of foreign companies, particularly Portuguese, Chinese and British firms, and this has been boosting Mozambique’s tourism industry. The appearance of renewed and good-quality travel-and-tourism-related infrastructures has led to higher tourist demand for this African destination. The Mozambican government is well aware of the potential of travel and tourism and, consequently, a range of measures have

WTM Catalogue 2013

been put in place to publicise Mozambique’s travel and tourism strengths abroad. The Mozambican tourist board has been present at a variety of international fairs and events to stimulate the number of arrivals from important emerging dynamics such as China, in which it is creating a permanent post. In addition to the making of numerous investment plans, travel and tourism master plans have been created in order to promote important areas such as Gorongosa National Park and a wide range of tourism possibilities, such as adventure tourism and fishing tourism, among others. Public and private investments have been favourable to luxury tourism development. Several companies have been making the most of Mozambique’s rural landscapes and have been investing in the

creation of appealing luxury infrastructures. The travel accommodation requalification plan promoted by the Mozambican government has also been favourable to luxury tourism. In efforts to increase their star ratings, several local travel accommodation companies, with the aid of public funds, have renovated their facilities. This has been fuelling the luxury tourism trend in Mozambique. The efforts to develop travel-andtourism-related infrastructures, combined with increasing marketing investments, are expected to boost Mozambique’s travel and tourism over the forecast period. The healthy economy, which is forecast to persist in this country, is likely to remain favourable to the establishment of international businesses and this will boost business tourism. The

REGIONAL ROUND-UP: AFRICA & NORTH AFRICA

combination of these elements is expected to increase the importance of travel and tourism in Mozambique over the 2012-2017 period. Travel and Tourism in Libya Despite continued negative growth in 2012, fuelled by unrest in the country, investors continue to recognise opportunities in Libya. It has a very varied tourism product and unique richness, including UNESCO World Heritage Sites, and an attractive geography which makes it ideal for outdoor activities. Libya is home to a number of tourist sites that have never been fully developed, and has the potential to successfully compete with regional destinations such as Morocco, Tunisia and Egypt. With the right strategy and a solid government Libya has the potential to become a leading tourism destination. Airlines are returning to Libya, and some with a greater frequency than pre-war levels. This includes Turkish Airlines, which sees an opportunity to improve Turkey’s trade relations with Libya through better transportation networks. Libya itself is restoring its airlines and gradually reconnecting their networks to reach out to the destinations that were served before the war. As Libya works on reinvesting in its travel and tourism industry, business tourism will continue to dominate. Most luxury hotels in the capital city and in other major cities cater to business tourists, and the numbers of leisure tourists visiting the country are mostly expatriates holding foreign nationalities, or visitors from neighbouring countries such as Tunisia and Egypt. These will return as leisure tourism is expected to start growing as early as 2013 but attracting other leisure tourists from abroad, mainly the West and the US, will remain very challenging.

Travel and Tourism in Tunisia Tunisia’s travel and tourism industry recovered in 2012, with inbound tourism recording strong growth. Growth is expected to continue, as Tunisia seems to retain its appeal among tourists despite the unrest. Whilst Tunisia’s tourism products lack diversification, as tourists are used to coming to the country just for its beach resorts and sun and sea destinations, Tunisia has, nonetheless, a lot more to offer in terms of culture, ecotourism, health and wellness, and even golf tourism. All of these aspects of Tunisian tourism have been overlooked in the past, with some significant missed opportunities. However, the government’s new strategy is aimed at boosting the appeal of these niche areas and better promotion of a number of different activities in order to increase the length of stay, and also to diversify with regard to sources of tourism. MICE tourism is another area that is currently underdeveloped and which is likely to see more developments in the future. Negotiations are underway to further liberalise the air transportation industry and boost air traffic to and from the country, a move which has been long awaited by industry players and yet which is taking a while to be fully implemented. Tunisair incurred some significant losses as a result of the Jasmine revolution, and engaged in a restructuring exercise aiming to boost its competitiveness and gear the airline into better facing the competition. In the meantime, progress towards an open skies policy has slowed down. That said, new operators are entering the industry, and Tunisia is likely to see some significant changes during the forecast period.

by the country’s unique historical, cultural and natural attractions. In addition, Ghana’s expanding economy has also been drawing many business travellers. The nation’s oil and gas industry has emerged as a key driver of economic growth. According to the International Monetary Fund (IMF), Ghana was projected to see the strongest economic growth in sub-Saharan Africa of almost 14% in 2011, largely on account of oil production and commercial exports. An increase in oil exporting capacity will help transform the country from being a static emerging economy into a middle-income developing nation. n

Travel and Tourism in Ghana Ghana has seen a strong increase in inbound tourist arrivals over the past few years in spite of the global financial meltdown and subsequent recession. The Ghana Tourism Authority (GTA) reported that a greater portion of tourists were from the Ghanaian diaspora visiting friends and relatives. The nation’s inbound tourism category benefited from intensified efforts from the GTA to promote and market Ghana as a favourable tourist destination both at home and abroad. Many tourists were also lured Data supplied by

WTM Catalogue 2013

DESTINATION FOCUS

20 years of a new South Africa

As tourists increasingly seek cultural experiences, South Africa’s emerging creative scene provides rich opportunities for visitors, explains Marthinus van Schalkwyk, Minister of Tourism. ast year, I was delighted to report extremely encouraging visitor figures for the first six months of 2012, most notably an increase of 10.5%. It gives me great pleasure to report that in March this year, we were able to reveal not only an increase in overall arrivals of 16%, but a visitor total which overtook that reported during the 2010 World Cup and tracked higher than the worldwide average. 2010 may have been an iconic year, but if you had to choose one year to visit South Africa, then 2014 would be it. Next year will see Cape Town take on the proud mantle of World Design Capital, but as a nation we will also be celebrating 20 years of democracy and all the changes that this has brought for our people and South Africa’s tourism offering. Our country’s entrepreneurial spirit has seen countless new initiatives spring up in the last two decades, with the arts and culture scenes being two of the greatest areas of growth. South Africa’s inspiring design scene is just one initiative that owes its beginnings to the start of the new South Africa. South Africa has a reputation of being vibrant with

WTM Catalogue 2013

an inherent creative energy exuded by the friendly people. Our emerging creative scene combined with a rich cultural heritage provide a truly exciting and unique offering for visitors at a time when UNWTO research suggests about 40% of global tourists actively seek such experiences. It is because of this that culture and heritage officially form the basis of our marketing activities for this year and beyond to demonstrate South Africa’s offering over and above the known safari and wildlife experiences. In 2014 we will host our annual Indaba and inviting product owners from all over Africa to be a part of Africa’s only global travel trade show. As WTM visitors may already be aware, the organisers will be launching World Travel Market Africa down in Cape Town next spring. We welcome the kind of extra interest from overseas buyers that a second travel trade exhibition in South Africa brings and hope that the show will complement the offering provided by our own ever-expanding Indaba. Next year, this pan-African spectacular will run bigger and better than ever before from 10-13 May 2014 in Durban. n www.indaba-southafrica.co.za

A landmark year for South Africa

Inspiring new ways www.southafrica.net WTM Catalogue 2013

REGIONAL ROUND-UP: AFRICA

In 2014, South Africa marks 20 years since Mandela became president, heralding the beginning of democracy in the country. Also in 2014, South Africa’s Cape Town has been chosen to follow as the World Design Capital after beating off stiff competition from around the world. These two events present an unrivalled chance to showcase South Africa’s unique offering today – and highlight why visitors should make this their number one choice for 2014. On 27 April 2014, the country will celebrate 20 years since the start of the new South Africa, which has seen countless new opportunities for tourism open up alongside those for South Africans. Today, the visitor’s wish-list could range from experiencing the vibrancy of township culture to getting down with the jazz scene in Cape Town, taking the plunge with Africa’s highest bungee jump or sampling unique South African wines and

world-class cuisine. All this, alongside the chance to spot the Big Five (and, while we’re on the topic, the Little Five and the Marine Big Five) set amongst some of the world’s most beautiful scenery. The steady growth in visitor appeal is perhaps best demonstrated by arrivals figures. 2012 was a stellar year for South Africa as a tourism destination, growing at more than two-and-a-half times the global average. With over 2.5 million overseas visitors, South Africa recorded a 10.2% overall growth, with a staggering 4.8% growth of arrivals out of the UK alone. Highlights from 2013 Over the last 10 months, South African Tourism (SAT) has hosted over 40 press, who together have written about the country’s design scene, the astonishing transformations taking place in Johannesburg, the importance of responsible tourism on the ground, as well as the exciting creativity that influences both the food and wine scene and the ever-growing gay scene, South African style. Editorial feature articles have appeared in all major broadsheets, countless blogs, a wonderful range of lifestyle titles and in the travel trade press, as well as across social media channels – and further coverage from this autumn’s press trips are due out early next year. 2013 also saw the release of Charley Boorman’s South African Adventure, which screened on Channel 5 in the UK throughout January, highlighting what the country has to offer adventurous travellers keen to roam from Cape Town’s winelands to the beautiful Drakensberg Mountains, under their own steam. South African culture was also brought to the nation’s doorstep (or at least our dinner plates) at Taste of London, where the SAT stand attracted a steady stream of visitors keen to try everything from biltong to Durban’s popular Bunny Chow, all washed down by delicious wines from the Cape. In September we were excited to welcome the organisers behind World Design Capital Cape Town 2014, who visited as part of the London Design Festival for a panel discussion on designing for long-term social change. Travel Trade Gazette Partnership At the beginning of this year, SAT teamed up with Travel Trade Gazette to poll 115 agents about their perceptions of South Africa. The results were unsurprising – the most popular terms associated with South Africa were wine, safari, wildlife, Cape Town and food – and encouragingly suggested opportunities for new experiences, i.e. culture, heritage and history, which are not currently readily associated with the country. South Africa ranks well against

WTM Catalogue 2013

Canada, Australia and New Zealand when it comes to adventure holidays and ranks higher for safety than a number of competitive destinations. The valuable insights provided by the findings have helped inform SAT’s trade strategy for the past ten months with tangible results. Alongside other achievements, SAT’s trade team have already signed 18 JMAs and looks set to meet the target of 20 for this year. Taking Indaba to the next level Indaba is the only existing mass market travel trade show on the African continent. For the first time ever, Indaba will be a truly pan-African travel trade show to meet increasing demand. We will continue building on our success and continue to grow Indaba by offering greater relevance and increased values to both exhibitors and buyers. Exciting changes include a table-top business hub for high-end meetings, digital travel initiatives and speed marketing sessions. There is great emphasis on making Indaba the African travel event with over 20 years of loyal support to date. Training At the same time, the organisation has developed a new interactive web-based training resource called the ‘SA Specialist Programme’, a learning experience that will entitle agents who complete the course to use the name ‘SA Specialist’ or ‘South African travel expert’ in their marketing materials. The course is free and comprises of four compulsory modules, up to nine elective modules and a final qualifying assessment. (For more information visit: saspecialist.southafrica.net) The new Ubuntu Awards As well as these developments, we are delighted to be using WTM 2013 as the platform for re-launching our Ubuntu Awards, returning to the stage with a new concept that provides greater recognition across the board. Three categories now make up the Awards: ‘Most Creative JMA’ (for which there is a gold, silver and bronze award), ‘Best Newcomer’ and a special recognition award. The judging panel will comprise of a number of leaders in the field. Looking ahead to 2014 A wealth of opportunities await visitors considering travelling to South Africa in 2014. Visitors to Cape Town will be in for a treat, with design-related events, exhibitions and activities taking place around the city. And in South Africa, design is not just related to products or architecture – experiences on offer will also include food-related design and fashion.

Closer to home, we are looking forward to marking the arrival of a very special production, which will debut at the Edinburgh International Festival before coming to Saddler’s Wells in September. INALA: A Zulu Ballet, is a unique collaboration between two young British female producers, South Africa’s very own Ladysmith Black Mambazo and dancers from The Royal Ballet and Rambert, which will see the country’s most famous musical export join with a dance work, together for the first time as they tell the story of South Africa from past to present. As the new year fast approaches, we are looking forward to continuing to work with the trade even closer in making South Africa a number one destination for travellers from the UK and beyond. As the home to a host of creative and inspired people who continue to forge an exciting and innovative future for our country, there really has never been a better time to discover South Africa and for return visitors to uncover new experiences to explore. For updates on exciting developments for 2014, please follow @GotoSouthAfrica Visit us at stand AF500

EXPLORE

EXPERIENCE

AND ENJOY JOBURG

Sparkling summer weather, coupled with a wonderful array of lifestyle signature events across a broad spectrum - from shopping, fashion, sports, arts and culture. Joburg never misses a beat â&#x20AC;&#x201C; and neither should travellers seeking unforgettable urban adventures, for there is something for everyone to explore, experience and enjoy.

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AFRICA’S PREMIER SPORT AND EVENTS DESTINATION Joburg is on the forefront of hosting and facilitating the biggest and most prominent events and tournaments in the continent. With Joburg Open Golf Tournament taking place in the new year, there is a seldom a shortage of world –class sporting action and excellence in the City.

©Steve Evans

www.joburgtourism.com info@joburgtourism.com Tel: +27 11 214 0700

DESTINATION FOCUS

The wonders of

Egypt

WTM Catalogue 2013

DESTINATION FOCUS

his summer has witnessed ample changes of historical magnitude in Egypt, for no political regime can continue to exist without the wide support of its own people. These are challenging times indeed, but history has proved the resilience of Egypt: its land and its people. The British Foreign Office is not currently advising against travel to any of the Red Sea Resorts, including the world-famous Sharm El Sheikh and Hurghada as well as to St Catherine’s Monastery in the Sinai desert. In this framework, over 50 companies are travelling from Cairo to participate as sharers at the Egyptian stand, AF500, during this year’s WTM including destination management companies and international hotel chains such

as Four Seasons, Intercontinental, Starwood, Hilton, Marriott, Hyatt, Helnan and many more. The Egyptian Ministry of Tourism keeps supporting its industry by extending the Charter Flight Incentive Programme, as well as co-marketing the destination with British tour operators. An advertising campaign is currently being designed to showcase Egypt as an ‘endless love story’. Statistics from the Egyptian State Tourist Office show an increase of 4% in the UK arrivals compared to 2012, and an overall increase of 6% arrivals worldwide. The diversity of Egypt’s tourism product is one of a kind - unmatched historical sites, beautiful beaches along the Red Sea Riviera and the Mediterranean coast in addition to state-of-the-art resorts providing top quality services in magnificent locations are all

accessible in less than a five hour flight from the UK. The stunning, colossal monuments of Ancient Egypt never fail to astonish. The heat, sight and the light of the desert invigorate. A romantic cruise along the world’s longest river dazzles the senses. The cool, turquoise waters rejuvenate. A first-class getaway resort in the Red Sea Riviera is pure escapism. The Mediterranean is called ‘The White Sea’ in Arabic as opposed to the ‘Red Sea’ on the other side of the Suez Canal. Still, no place has the magic, mystery and pleasures of Egypt. Travel to Egypt to discover a world of wonder. (Information is supplied by the Egyptian State Tourist Office is correct at the time of going to press.)

www.egypt.travel

WTM Catalogue 2013

DESTINATION FOCUS

Located only 18 kilometres south of the Hurghada International Airport and 20 kilometres south of the city of Hurghada, the mesmerizing resort city stands as one of the most dynamic seaside communities that hold the finest hotels and resorts in Egypt, from luxury boutique hotels to larger family hotels. This premier destination offers a wide selection of exciting activities and opulent resorts nestled in a pristine and a protected environment along the Sahl Hasheesh Bay.

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WTM Catalogue 2013

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DESTINATION FOCUS

Cape Town and Western Cape ‘Adventuriously yours, naturally ours’ are the key words from the South Africa Western Cape tourism website who want you to ‘celebrate the cultures that keep us together, the creativity that sets our souls alight and the tastes and sounds that feed and reach deep within the hearts of man’. Here we find out more about the destination experience of a lifetime.

ape Town, the Mother City of South Africa, is the provincial capital of the Western Cape and the second-most populated city in South Africa which sits at the base of the spectacular Table Mountain. Originally developed by the Dutch East India Company in the 17th century as a supply station, it has played a big part in South Africa’s history and at one time was home to the Khoisan people who valued the spiritual power of the mountains and their life-providing water. Today it is one of the most multi-cultural cities in the world and was named the World Design Capital for 2014 by the International Council of Societies of Industrial Design.

The façades of the Bo-Kaap and the Victorian bathing chalets of Muizenberg and the Afro-chic décor of the many excellent guesthouses sit alongside the modern buildings and 5-star hotels giving a flavour of the old and new. The city is filled with galleries and shops selling wonderfully inventive craftwork to modern designer boutiques with the latest fashions from around the world. It also has an array of great restaurants and bars where African and colonial food sit side-by-side on the menus, as well as food from around the world. For adventure seekers the National Park is promoting a new series of trails that, for the first time, will allow visitors to sleep on the mountain top while hiking a world-class

trail from Cape Point to the City Bowl. And the Solole game reserve has plenty of great wildlife-spotting opportunities – from the penguins at Boulders to the antelopes, buffaloes and black rhino. From music to sport there is an abundance of day and night time activities. The music scene is thriving with a burgeoning traditional African music arena as well as a comtempory music scene. South Africa has also always been a haven for sports and outdoor fun. Sailing, swimming, shark cage diving, cycling, rafting, kite surfing, golf and horseback riding are just some of the things on offer in Cape Town and the Western Cape. For more information visit www.tourismcapetown.co.za

WTM Catalogue 2013

â&#x20AC;&#x153;To move, to breathe, to fly, to float, To gain all while you give, To roam the roads of lands remote, To travel is to live.â&#x20AC;? Hans Christian Andersen

Ranked as the most beautiful city in South Africa, Cape Town is a premier business and leisure destination. Home from Home Hospitality, a leading brand in the heart of Cape Town, invites you to stay in one of our superb self-catering apartments. We provide serviced luxury accommodation from one to three bedroom apartments, with a lounge and a fully equipped kitchen. Our uniquely furnished and star-graded properties are situated in four different locations, all close to the historic harbour, Cape Town International Convention Centre (CTICC) and the V&A Waterfront. Apartments come with Wi-Fi, Satellite TV and include access to a pool and gym, housekeeping and concierge services. We are your passport to the city, whether on holiday or on business, make us your Cape Town Home from Home. Reservations | +27 21 418 2821 | reservations@homefromhome.co.za | www.homefromhome.co.za

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When was the last time you visited a place that touched your soul?

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Brett McDonald will be at WTM on the Botswana stand, please contact us to make an appointment!

Ground handlin g & transfer service in Vic Fa lls & Kasane

We were the driving force behind relaunch of the Zambezi Queen

th over Specialist DMC wi in the field e nc rie pe ex years

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We own a fu ll fleet of vehicles and vessels

& offer safari cruises & game drives in the Chobe National Park

line e Lady Jacque Owners of th a rib Ka Houseboat in

PIETERMARITZBURG TURNS 175 – MESSAGE BY HIS WORSHIP THE MAYOR CHRIS NDLELA

Pietermaritzburg A

very rich history is being recognized this year. Pietermaritzburg, as was named after two Voortrekker Leaders, Piet Retief and Gert Maritz, has since then, been the venue for many historical events that in many ways through generations, have continuously changed the political, social, economic and religious landscapes of this City. Within that evolution, many great leaders have emerged from various backgrounds and contributed immensely in shaping the future of our country. The names of Moses Mabhida, Josiah Gumede, Harry Gwala, Reggie Hadebe , A.S Chetty, Dr. Chota Motala, Alan Paton, Professor Nyembezi, Bessie Head, Jabu Ndlovu, and many others, resemble the struggle in many fronts, that brought about the democracy

we experience today. The events which happened in this City, and contributed in the thinking and the action to liberate our people, include the trial, the incarceration and the death of King Dinizulu right here in this very City. The unexpected and unpronounced appearance of former President Nelson Mandela at the Arya Samaj Hall, now known as Manaye at Imbali. This was at the All Africa Conference on the 25th of MARCH 1961. This was the last time Madiba made a public appearance before he was arrested in Howick. Mahatma Gandhi, was thrown out of the train at the Pietermaritzburg Station for refusing to get out of the First Class compartment for which he had a ticket, and he spent the night at the stations waiting

Venue of All in Africa Conference and Mandela’s last public speech before he was later arrested in Howick.

Essentially British Colonial in character, Pietermaritzburg is a city of contrasts. New blends with old in graceful harmony, nestling within a ring of green hills. It has a built environment of great quality and distinction, described by the Historical Monuments Council as “one of the most important high character cities in “Africa”. Outstanding among the many Victorian and Edwardian buildings of red—brick is the City Hall, built on the site of the old Voortrekker Raadsaal (meeting place) in 1893 and declared a national monument in 1969.Notable for it’s domes and fine stained glass windows, it is the largest load—bearing brick building in the southern hemisphere and an ideal starting point for tourists setting out on a walking tour.

room. We cannot forget the seven days

war that ravaged our townships and left Don’t miss attractions in hundreds of our people dead. the City. We have come through this history Pietermaritzburg: We congratulate Maritzburg College for and have become one of the cities that celebrating 150 years this year. Congratform the SA Cities Network. As the Capi• The City Hall tal of the Province of KwaZulu-Natal, that ulations to the Royal Agricultural Society for its 163rd show this year as well. As has recently experienced the hiccup of going Art under administration, we are proud we continue to make every effort to leave • The Tatham Gallery a proud legacy for the City, we are very that we find ourselves finding our way to to the residents of our City for the top, just like a phoenix rising. • 51 years ofWeArt in the Park showthankful co-operating with us in building a City for celebrate 175 years at the time the future. there are other celebrations within • Townshipwhenexperience • The Hindu Temple and the Mosque • The City Centre Walking Tour • The Edendale & Imbali Heritage Route Tour

Mayor Chris Ndlela

Also evident is the later contribution of the City’s Indian population, descendants of the indentured labour brought to Natal in the 1860’s to work in the sugar cane fields.

For more information and other attractions in Pietermaritzburg, please do not hesitate to contact Msunduzi Pietermaritzburg Tourism Association • Tel: 033 3451348 or e-mail:info@pmbtourism.co.za • www.pmbtourism.co.za

REST & RELAX... With your family and friends. Live the life, forget the time! Discover the quintessential at Essque Zalu Zanzibar and indulge your senses, surrounded by the Indian Ocean. It is a haven of peace and tranquillity. Luxurious accommodation, contemporary facilities and world class cuisine.

EXOTIC LUXURY ON THE INDIAN OCEAN

For Reservations call +255 (0) 778 683 960 or E-mail: reservations@essquehotels.com

DESTINATION FOCUS

Ghana – a land of culture, warmth and rhythm WTM talks to the Honourable Elizabeth Ofosu Adjare, Ghanaian Minister of Tourism, Culture and Creative Arts, about the country’s charm, upcoming festivals and the impact of oil on business tourism.

Q Has 2013 been a successful year for tourism in Ghana? Thankfully the year has been good for tourism in Ghana. It started rather slowly because of our landmark electoral dispute court case, which took some shine from the performance of tourism, but otherwise – so far so good! Q What have been the most significant trends for tourism in Ghana in 2013? Ghana is being seen more and more as a viable business destination and so we having increasing numbers of business tourists and conference participants who incidentally are also high spenders. The New York Times rated Ghana among the top 10 cities across the world to be visited for business and leisure in 2013. Q Could you provide us with your most recent tourist figures for Ghana? In 2011 we had 821,200 arrivals with a

receipt of US$ 1.7 billion, rising to 903,300 arrivals with a receipt of US$ 1.7 billion in 2012. We expect to see 993,600 arrivals with a receipt of US$ 1.8 billion by the end of 2013. Q Could you tell us about the current tourism projects that you are promoting? We are currently promoting the National Choral Festival and cruises aboard the Ohemaa LXI luxury yacht (which has replaced the Dodi Princess) on the Volta Lake. We are also very excited about organised tours to Ghana’s oil fields – with the maiden tour scheduled to coincide with the 2013 United Nations World Tourism Day celebrations. Looking forward, plans are well under way to get the Asomdwee Park (the Presidential Mausoleum) and the Christiansburg Castle opened to the public as tourist attractions.

Q What is the main draw of tourists to Ghana? Do you foresee this changing in the coming years? The main draw of tourists to Ghana has always been the rich culture of the people,

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The New York Times rated Ghana among the top 10 cities across the world to be visited for business and leisure in 2013”

their warmth and friendliness, the rhythms of the land and the enabling business environment all of which are well enjoyed in the atmosphere of peace and stability in the country. All these are summarised in our campaign slogan as ‘Ghana... culture, warmth and rhythm’. The latest pull factor is the oil, which has given rise to many other businesses, bringing in top business executives and entrepreneurs who sometimes come with their families. As the families travel around the country they get ‘charmed’ by the culture, warmth and rhythm of the land such that it becomes difficult for them to leave and even if they do, they make repeat visits and also recommend Ghana to friends and families. We do not envisage a complete change over from one draw factor to another, but rather each complementing the other. Q What exciting projects are you planning for 2014 and the next few years? Next year will begin with a possible participation in three international fairs and exhibitions: Vakantiebeurs in the Netherlands, FITUR in Spain and ITB in Germany. There will be Paragliding Festival and the African Sing Aloud Choral Festival during the Easter period, followed by the Accra Street Carnival midway through the year. The PANAFEST and Emancipation Celebrations will be on in July and August, not to mention all of the colourful festivals that take place across the country throughout the year.

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Q What are your predictions for the future of the travel industry? The travel industry as we all know is a survivor and if it can overcome natural disasters and political unrest then I foresee a bright future for it. A future where travel is made easier by the availability of flights and easy flight connections; a future where tourists can travel freely to any part of the globe without fear and where many people are travelling to Africa and to Ghana in particular. Ghana is ready to do business with the world - especially in the tourism sector - and I would like to use this opportunity to invite tourism related investors to Ghana. Ghana welcomes you to its culture, warmth and rhythm. n

Minister’s Profile The Honourable Mrs Elizabeth Ofosu-Adjare was sworn in as a Minister of Tourism, Culture and Creative Arts on 14 February 2013. A lawyer by profession, she graduated from the Ghana Law School in 2004. Before her appointment as Minister, she worked as the Legal Aid Officer at the Legal Aid Scheme in the Ashanti Region of Ghana and at law firm Holy Trinity Chambers, where she rose to become a partner. She has served on the boards of numerous financial services trusts and the Tema Oil Refinery.

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Tanzania: A Tourist Paradise The Tanzania Tourist Board talks to WTM about the destination’s wild majesty and award winning safaris.

anzania offers unlimited scope for tourism. It teams with multitudinous places which are fascinating for tourists. Numerous tourists from all over the world visit Tanzania every year, goaded by an eagerness to partake in the charm and grandeur that belongs to some places in Tanzania. Man, in his insatiable curiosity for change, is sometimes gripped by a desire, however ephemeral, for a change for his own environment to regions inhabited exclusively by animals. Tanzania affords ample opportunities for the satisfaction of this innate propensity. In Tanzania we have a few national parks, including Ngorongoro, Mikumi and Manyara, which provide a unique opportunity to observe wildlife in its natural habitat. A visit to these parks breaks the monotony and routine of daily existence and at once plunges our thoughts

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into the mysteries of Gods creation. Frequent visits to these places stimulate courage in timid hearts, making them resolute in their determination to conquer many adversities of life. They also equip one with readiness to face the challenges of daily existence. On the other hand, our tourists are by no means strangers to the enchanting aspects of life in mountains of Tanzania, a country of indisputable eminence with the historic glory of its own. No one will deny that Mount Kilimanjaro, the highest in Africa, is nature’s gift to Tanzania. Tanzania is also replete with beautiful beaches where our tourists enjoy natural serenity and congenial surroundings. It is only in Tanzania that a beach holiday can be combined with a cultural bonanza! There is more than the beaches to see for tourists who visit Zanzibar, ‘The Tourist Paradise’. The twin islands of Unguja and Pemba with their numerous islets,

some of which are inhabited, nestle in the Indian Ocean sun. This could be your next destination and a must see for that matter. The Stone Town is a unique cosmopolitan city that exudes a rich history and culture of the Indian Ocean. Its markets and shops, mosques and churches, and buildings of outstanding architectural and historical interest mingle seamlessly. They create an outstanding cultural heritage of the world, blending Arab, Indian, European and local African traditions. In 2000, the United nation Educational, Scientific and Cultural Organization (UNESCO) declared The Stone Town a World Heritage Site. Tanzania named best African safari destination According to an international survey released in June 2013 by an online marketplace for African tours, SafariBookings.com, Tanzania has been voted overwhelmingly as the best

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safari destination in Africa, viewed as the ideal getaway for international tourists. Reputable guidebook authors from such renowned publications as Frommer’s and Lonely Planet teamed up to create a database of expert reviews which determined the many reasons Tanzania is the best safari destination country in the world. Ms Mary Fitzpatrick, a US-based author of six Lonely Planet guides to Africa, including Tanzania, writes: “With its abundant wildlife, excellent species diversity and evocative acacia- and baobab-studded landscapes, Tanzania is one of Africa’s most rewarding safari destinations.” Mr Philip Briggs from South Africa, an acclaimed travel writer and author of many guidebooks, including the ‘Brandt Guides to Uganda, Tanzania, Kenya and South Africa’ rated Tanzania the highest possible score – five stars. “There is arguably no better safari destination than Tanzania. And, to be honest, I’m not even sure I should be using the word ‘arguably’ here! Tanzania’s superb network of wildlife reserves is the most extensive in Africa, collectively covering a quarter of the country’s surface area, and harboring around 20 per cent of the continent’s large mammal biomass,” he writes. Earlier this year, Dr. Philip Imler, the Founder and President of the Texas based-‘Seven Natural Wonders’ announced the Serengeti National Park was voted a Number One Natural Wonder of Africa. The contest to get Seven Natural Wonders on the African continent made Tanzania the only country in the continent to have the most winning nominations, which generated enormous prestige and publicity for Tanzania tourism. The number of foreign tourists visiting Tanzania is an eloquent testimony to the universal renown and fame that Tanzania has won itself as one of the most attractive and exciting centers for tourism in the world.

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The Place Where Time Began In Ethiopia, nature, culture and history merge to form a timeless appeal, says the Ethiopian Ministry of Culture and Tourism. They invite you to Ethiopia to walk in the footprints of your ancestors.

thiopia is old – old beyond your imagination. The Axumite Kingdom was one of the great civilizations of ancient world and has left behind the mystery of giant Stalae found at Axum. In the late Middle Ages a great religious civilization flourished in many parts of the country, particularly at Lalibela where churches hewn out of massive monolithic rock testify not only to great faith but also great architectural skills. The Lower Valley of Awash, located at the extreme north-eastern end of Africa’s Great Rift Valley, includes one of the most important groups of paleontological sites on the African continent. Excavations since 1973 have revealed a wealth of hominid and other animal fossils dating back 4 million years, which have changed our view of human evolution. Ethiopia is the fourth largest biodiversity zone in the world and has more unique species of flora than any other country in Africa. The Semien Mountains National Park, one of 20 national parks in the country, is now registered as a world heritage site by UNESCO. Tiya is among the most important of roughly 160 archaeological sites discovered so far in the Soddo

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area, south of Addis Ababa. Tiya houses 36 obelisks, including 32 carved stelae covered with symbols that are believed to be ancient tombstones. Construction is underway on the Grand Renaissance Dam, which is set to be one of the country’s greatest adventure tourism attractions. The Ministry of Culture and Tourism is closely working with stakeholders to realize the establishment of an Ethiopian Tourism Board. The board will coordinate and manage tourism marketing related activities, in addition to implementing a modern tourism management system the tourist board will also strengthen the public private partnership. New and modern international standard hotels, lodges and related tourist facilities are being constructed both in Capital city and across many tourist destinations. Following this the number of international tourist arrivals is expected to double in the coming years, which is already surpassing half a million. Ethiopia is endowed with natural, cultural and historical tourist attractions and there are many different activities for tourists to get involved in. So it is the right time to visit Ethiopia, and the Ministry of Culture and Tourism invites you to this wonderful land!

Ministry of Culture and Tourism of Ethiopia Tel: +251115507623 Fax: + 251115512889 www.tourismethiopia.gov.et

ETHIOPIA, THE CRADLE OF HUMANKIND Ethiopian Ministry of Culture and Tourism - Sudan Street P.O. Box 1907 - ADDIS ABABA - ETHIOPIA - Tel. +251 11 5507523 - Fax +251 11 5512889

www.tourismethiopia.gov.et 75925_1.indd 1

09/09/13 15:05

THE NATURE LOVER, EXPLORER WILL BE IMPRESSED BY THE VARIETY AND UNIQUENESS OF WHAT CAN BE OBSERVED WHILE VISITING RWANDA Rwanda presents excellent tourism assets ranging from the natural attractions such as the world famous mountain gorilla in the Volcanoes National Park, 13 species of primates in Nyungwe National Park, about 700 species of birds, flora including the orchids, to the unique culture and heritage that make it a desirable destination for any type of tourist. Amazing adventurous caves of Rwanda

Diverse wildlife in Akagera National park

Rwanda is the safest location in East Africa allowing tourists to walk around the country’s capital city and provinces peacefully.

THE VOLCANOES NATIONAL PARK

RWANDA’S CULTURE AND HISTORY Rwanda has a rich culture evidenced in the diversity of fine crafts, rich traditions, music and dance. Sought after crafts include pottery, basketry, painting, jewelry, wood carving and metalwork.

This park is home to Rwanda’s Gentle Giants, the Mountain Gorilla. The most popular activity in Volcanoes National Park is mountain gorillas tracking though a variety of other day and overnight excursions are offered. These include day walks to visit a troop of habituated golden monkeys and to the research centre at Karisoke site started by Dian Fossey. More ambitious are the asBUHANGA ECO-PARK

cents to the peak of Bisoke, where a beautiful crater lake is nestled in the old volcanic caldera, and to the 4,507 metre Karisimbi, the highest point in the Virungas.

A window on Rwanda’s history is provided by numerous memorial sites and museums preserved around the country. A number of Community Based Tourism experiences offer travellers the opportunity to experience cultural life.

A small patch of forest located 8km outside Musanze offering nature walks, picnics and camping facilities. The forest is dominated by magnificent dragon trees and is home to a number of exquisite birds. For more information on tourism in Rwanda, please log on http://rwandatourism.com TravelRwanda @TravelRwanda

NYUNGWE NATIONAL PARK This is the largest mountain forest most 300 bird species of which two in Africa which extends from lush dozen are restricted to a handful of mountain forests on the valleys to high mountain Albertine Rift. peaks. Nyungwe has the The most distinction of forming The avian highlight of the watershed between remote Africa’s two largest river headwater of Nyungwe is the great blue turaco. systems, the Nile and the Nile was the Congo. discovered to Tours of the surrounding Nyungwe is most allur- lie in Nyungwe tea estates are also available, and a newly built ing for its primates: 13 canopy walk offers thrillspecies in all. The most important ornithological site in ing views into the verdant canopy of Rwanda, Nyungwe harbours al- this enchanted forest. AKAGERA NATIONAL PARK Lies in a relatively low altitude. It is Rwanda’s only game reserve to see up to 20 mammal species, including hippos, elephants, buffalos and on occasion hyenas.

LAKE KIVU LITTORAL

The landscape is made up of highland plateaus with a multitude of rivers including the Akagera. BIRD WATCHING Rwanda is one of the world’s hottest ornithological destinations, with around 700 species recorded in an area less than half the size of Scotland. There are 26 species endemic to the highland forests and marshes of the Albertine Rift Valley.

The Cote d’Azur of East Africa, Rwanda’s beautiful Lake Kivu is enclosed by country’s characteristic rolling hills. Lake Kivu is surrounded by three resort towns with breathtaking views, beautiful intimate villas, a variety of water sports and mouth-watering restaurants.

KIGALI CITY Is among the safest, friendliest and it is studded with small shops and stalls displaying a wide range of lovcleanest of African cities, blessed ingly executed handicrafts. with a moderate high altitude climate and is conveniently located within three hours’ drive of most of the country’s main tourist sites. Kigali boasts a range of hotels catering to all tastes and budgets. Despite these concessions to modernity, Kigali retains the feel of a garden city. The neat and compact city center can easily be explored on foot, and For more information on tourism in Rwanda, please log on http://rwandatourism.com TravelRwanda @TravelRwanda

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The Americas & Caribbean

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REGIONAL ROUND-UP: AMERICAS & CARIBBEAN

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The Americas Challenging economic conditions continue, but a positive growth trajectory in the US and increased government investments in some South American countries are encouraging indicators for the travel and tourism industry in the Americas.

Travel and Tourism in the US US travel and tourism industry continues its recovery 2010–11 proved to be a year of strong growth in the US travel and tourism industry, with 2011–12 continuing in much the same vein. Growth rates in most categories dipped slightly from the strong rebounding recovery of the previous year, but maintained an encouraging and positive trajectory. Inbound foreign visitors emerged as a key engine of continued growth, particularly from vital emerging markets. US travellers nevertheless show little sign of shedding their low price expectations, with high penetration rates for online travel retailing, comparison shopping and aggressive discount seeking among vacation seekers. Industry consolidates through renewed M&A activity The US travel industry faced a frenzied year of M&A activity across all areas. American Airlines (AMR Corp) continued its battle to emerge from bankruptcy through a blockbuster merger with US Airways, forming the world’s largest airline in early 2013. This follows the union of United Airlines and Continental Airlines the previous year as the competitive landscape of US legacy carriers changes dramatically. Car rental also continues to consolidate, with The Hertz Corp launching a high-profile takeover of Dollar Thrifty Automotive Group in 2012 while Avis Budget Group purchased the country’s leading car sharing agency – Zipcar – in early 2013. US government launches national tourism strategy The US federal government finally launched a coherent national tourism strategy in 2012, commissioned at the behest of President Obama in January 2012. The federal government beginning serious engagement as a destination marketer and public partner to private tourism operators bodes well for US efforts to compete with global destinations in Europe and Asia. ‘Brand USA’ – operating throughout 2012 as the public face of US tourism – rebranded the US as a global

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destination, launching international advertising through television, print and social media. Tourism also proved to be a hot topic for US legislators in 2012–13, with renewed efforts to reduce barriers to international travel and potentially expand the US Visa Waiver Program in the near future. However, one big step forward could be followed by two steps back as short-term austerity cuts to the US federal budget disproportionately impact the US travel industry. Bright skies ahead for US travel and tourism? After the tumultuous period experienced in 2001–02 and 2008–09, the US travel industry is poised to experience a period of more consistent growth, with inbound and domestic tourism receipts forecast to increase their contribution to US GDP to 2017. While unemployment and political gridlock remain obstacles, other areas of the wider US economy enjoy stronger positions than global competitors in Europe and Asia. Leisure markets will remain strong, with particularly good prospects for growth in inbound business arrivals. Harnessing consumer-focused technologies – particularly in the realm of mobile commerce – will be a key challenge for travel operators over the forecast period as operator investment determines how constructive, or disruptive, these new platforms will be for the industry. Brand USA was established by the Travel Promotion Act in 2010 to spearhead the nation’s first global marketing effort to promote the United States as a premier travel destination, to communicate US entry/exit policies and procedures to worldwide travellers, and to boost inbound tourism from international visitors and strengthen America’s position in the global travel market. Formed as the Corporation for Travel Promotion, operations began in May 2011 under the umbrella of Brand USA. Travel and Tourism in Canada Canada’s national tourism strategy looks to green fields With the US remaining embroiled in economic

hard times and the European community in the midst of financial crisis, the traditional inbound markets for Canadian tourism are showing either decline or slow growth. This situation has brought about low returns on investment from marketing dollars spent and impacted the national tourism accounts. The Canadian Tourism Commission and industry operators are now investing marketing budgets in higher growth countries such as Australia, Mexico and Brazil, which have grown at a faster pace than traditional source countries for tourism revenue, as the future opportunities for Canadian the tourism industry. Legislation continues to reduce national tourism marketing budgets The Canadian Tourism Commission (CTC) is the government agency responsible for marketing Canada abroad as a tourism destination. Recent years have seen the CTC budget reduced, which provides fewer resources for the industry in attracting travellers and is a significant concern for tourism business. In an effort to address this situation, the CTC has refocused its efforts and marketing spend on higher return countries that show higher spending per trip and greater growth potential in inbound volumes for the future. Online travel sales gaining strength The tourism industry has a well-established home on the internet, and it is a place where Canadians are quite comfortable. Most households own at least one computer, in addition to personal devices such as smart phones and tablets with mobile internet connectivity. Retail travel remains a high growth channel in the industry for all sectors, though flights, accommodations and package holidays are the most popular. In addition to online activities such as research and booking travel or travel items, social media is a growing source of information for Canadian travellers. Travellers favouring full service in midprice and luxury hotels Canadian travellers abroad as well as tourists

REGIONAL ROUND-UP: AMERICAS & CARIBBEAN

has stated is a possibility, this will mark the entrance of a major competitor for WestJet’s scheduled low-cost flights. The current thought is that prices for air travel will not be significantly altered with the new carrier, despite introductory special fares and ongoing low rates. Rather than go in for price wars, the low-cost and charter carriers will differentiate themselves on the basis of destinations, scheduling and aircraft to ensure that low cost does not equate to low profit.

visiting Canada are favouring higher-end accommodations at full-service hotels. The cautionary household budgeting for travel seen in the industry during the recessionary years from 2009–11 appears to be softening, with 2012 showing signs of a return to luxury in accommodation choices. This is further reflected in the addition of new properties in the accommodations sector in 2012, where several high-end hotels have been added in Canada. New low-cost carrier to launch in 2013 With the launch of Rouge by Air Canada in summer 2013, the air travel sector has a new competitor in the low- cost carrier segment. The newest discount airline within Canada’s growing leisure charter and holiday market will compete with WestJet Vacations, Sunwing Holidays and Transat for European and Caribbean destinations. If in the future Air Canada decides to expand its low-cost strategy domestically, which the company

Travel and Tourism in South America Travel and Tourism in Bolivia Community tourism is heavily promoted The Tourism Ministry invested US$15 million to develop community tourism projects starting in 2012. Bolivia’s natural and cultural diversity offers great potential for tourism, but the government seeks to stimulate growth in the industry and alleviate poverty through community-based projects based on partnerships between communities and private tour operators, with support from non-governmental organisations and public finances. There are more than 80 communitybased tourism projects in Bolivia, which can include a lodge near or in a protected area or an ecotourism product, and members of the community are included in these projects. The money was invested in managing capacities, infrastructure, communication centres, museums, and craft centres. US$5 million was invested in promoting tourism in the national and international media, including CNN, by showcasing Bolivia’s natural and cultural heritage. Additional importance placed on travel and tourism An additional importance has been placed on travel and tourism as the government has realised the tremendous economic benefit it can bring to the country. In the past, the government was not heavily involved in developing tourism, but in 2012 it assumed a more active role with ‘Bolivia te espera’ (Bolivia awaits you). In September 2012, the General Tourism Law was passed and involved the government in the promotion, development, and regulation of the travel and tourism industry with an investment of US$7 million. This law opened the doors to community tourism,

and the government committed to investing in economic resources for infrastructure and basic services to enhance private industry and community initiatives. The law also promotes security and safety for tourists wishing to discover Bolivia’s attractions. The travel and tourism industry will now be able to obtain credit from private banking institutions and microfinance organisations. In the past, the financial industry did not grant credit to tourism service providers because of the guarantees that needed to be presented, but because travel and tourism is now considered a productive activity, the government will make sure the industry obtains the necessary credit. All travel and tourism businesses will pay an annual fee to an administrative regulation fund that will be managed by the Vice-Ministry of Tourism. The amount was not yet defined in 2012, but communities, private players, guides, agencies, and hotels will all need to pay this regulation fee. Carnival of Oruro continues to bring in tourism The Carnival of Oruro is famous worldwide and was declared a Masterpiece of the Oral and Intangible Heritage of Humanity by UNESCO. The carnival is a religious festival that takes place in Oruro, Bolivia. Because of the festival’s success in 2012, the government spent BOB1 million to promote the Carnival of Oruro in 2013. In January 2013, the theme ‘Vívelo’ was launched to publicise the carnival and promote tourism for the carnival. AeroSur ceases trading AeroSur, which used to be the leading airline in the country, was known to be in financial difficulty in 2011, and on 31 March 2012, the airline suspended operations due to unpaid taxes. On 6 April, it resumed all flights except for its Madrid route. The company finally ceased operations on 17 May 2012. Other airlines, such as Boliviana de Aviación (BoA) which is state-owned, benefited from its exit, and filled the void left by AeroSur. BoA, which increased its services from January to June 2012 by at least 68%, added two new planes and began services to Spain. In December 2012, Air Europa also began flights from Bolivia to Spain. Both airlines compete on pricing. Former employees of AeroSur plan to create a new airline called TU Aerolínea. Other Bolivian airlines, including Aerocon, operate flights to Cobija, Cochabamba, La Paz, Riberalta, Santa Cruz de la Sierra, Sucre, Tarija, Trinidad and Yacuiba. Línea Aérea Amaszonas is another Bolivian airline operating scheduled and chartered short, low-volume passenger flights throughout the northern and northeastern

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regions of the country. Línea Aérea Amaszonas invested US$4 million in five new airplanes and new routes in 2012. In October 2012, Amaszonas airlines began flying from Sucre, Bolivia’s capital, to Cusco. It already connects La Paz, Rurrenabaque, Uyuni, Santa Cruz, Sucre and Cusco, and in 2013 is expected to extend services to Tarija, Salta, Arequipa and Asunción.

Travel and Tourism in Dominican Republic The government greatly supports tourism as a means of national development The government is a big supporter of tourism growth in the Dominican Republic. 2012 saw 7% growth in tourism arrivals, reaching over five million visitors. The budget for the Ministry of Tourism was increased in 2012 by Do$2.5 billion, around US$61 million, in order to reach the goal set by President Danilo Medina in 2012 to achieve 10 million tourists a year over 10 years. Improving infrastructure and promoting tourism, as well as looking into new source markets, allowed the Dominican Republic to achieve the most significant level of growth in the Caribbean in 2012. The Ministry of Tourism has travel advertising and marketing programmes, and also plans to develop the Puerto Plata tourist district. It has worked to revitalise the historic Santo Domingo colonial zone by restoring historic facades and installing video security cameras in public areas. Investments are being made in different areas of the country The Dominican Republic occupies 12th place in the list of 154 countries in which the state supports the construction of infrastructure for tourism development, according to a study by the World Tourism Organization. 2012 was a year for much planning. In January 2013, the surroundings of Hotel Guarocuya were renovated into a much nicer seafront promenade. An investment of Do$200 million, close to US$5 million, plus an extra US$20 million finance is being made in 2013 in La Ciudad Colonial to bring additional tourists into the area. The investment is mostly to be spent on infrastructure, mainly roads in the east of the country and Samaná. A project is underway to make Santo Domingo the main tourism

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destination in the Dominican Republic. The south is an area that promises growth in travel and tourism in the forecast period. Catalinita island and Playa Canton on Saona island are popular places for day trips, and in 2013 Bahía de las Águilas in Pedernales may begin to be developed as an area for tourists. María Montez International Airport (BRX) in Barahona is the closest airport to the region. The south of the country has incredible beaches, natural harbours and places that could stand out for ecotourism and bring more tourists into the country. However, there has been legal controversy over the lands as they used to belong to indigenous groups but later became the patrimony of the state. Russian tourists increase in the Dominican Republic The Dominican Republic saw a big increase in arrivals of Russian tourists in 2012, with 172,000 trips made and joining the top five source markets. As the Dominican Republic looks to new source markets, the Russian boom is a result of increased efforts in tourism promotion and participation in international events. Russia has already opened an embassy office in Punta Cana and may consider opening one in Puerto Plata, because many Russians head there. Russian tourists choose the Dominican Republic mainly for its hospitality and because a promotion office in St Petersburg promotes the destination. A new promotion office is to open in Moscow. Daily Transaero flights from Moscow bring in Russian tourists who are said to have a high purchasing power and are searching for innovative excursions. Travel and Tourism in the Caribbean Improving Caribbean Tourism Bolsters Consumer Spending Potential The Caribbean tourism industry is slowly beginning to pick up, although visitor arrivals growth remains lower than before the global economic downturn of 2008–09, when annual visitor growth levels averaged between 8% and 10% across the region. As tourism is the main source of revenue across most of the region, this is likely to lead to some improvement in incomes as employment levels begin to pick up again. Arrivals data for 2011 demonstrated seven

countries experienced year-on-year declines in tourist arrivals in 2011. These were St Lucia, St Maarten, the US Virgin Islands, Dominica, the Bahamas and Montserrat. However, some countries experienced strong year-on-year growth in 2011, such as Curaçao, Anguill and Cuba. This has a major knock-on effect on the countries’ economies and therefore income levels. In Curaçao incoming tourist receipts totalled 48.7% of total GDP in 2011, compared to 31.5% in Anguilla and 3.5% in Cuba, which has a more diversified economy. Incoming tourist receipts also increased on a year-on-year US$ basis in 2011. Tourism receipts grew annually in all but three Caribbean countries and achieved particularly high growth rates in Bermuda, the Cayman Islands and Anguilla and Antigua. With tourism receipts growing at a higher rate than actual tourist arrival figures, this means that incomes for Caribbean locals involved in the tourism industry are set to increase accordingly. Economic recovery is set to continue, albeit at a slow pace, boding well for a slight improvement in incomes and expenditure. n

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Booming tourism in

Brazil

Latin America’s fastest growing Travel and Tourism economy is intensifying its promotional activity and preparing to host two of the most major world sporting events – the 2014 World Cup and the 2016 Summer Olympics. We take a closer look at how Brazilian tourism has fared this year.

razil has revised its strategy to enhance tourism flows. In 2012, Brazilian tourist board Embratur realigned its marketing strategy to secure a 300% increase in foreign currency inflows from international tourists and to double the number of inbound visitors to Brazil by 2020. In order to do so, it streamlined participation in trade shows that are directed to its target source markets – Latin America, North America and Europe – and intensified its promotional activity in 2012 and 2013. The main goal being to take the most advantage of the increased exposure of Brazil, as it prepares to host two large sporting events, to display the beauty and attractions of the country and to achieve a durable positive impact on tourist arrivals. In 2012, TAM and LAN Airlines finally completed their merger, originally announced in August 2010, to create the largest airline in Latin America and one of the largest in the world – LATAM Airlines Group SA. The combined carrier will be a stronger competitor on long-haul international routes and an ideal alliance partner, meaning a new giant rises in air transportation. The merger allows for more coordination on routes and pricing, as well as increasing negotiating power with suppliers. Furthermore, it expands the geographic presence of both airlines. Statistics showing domestic versus international destinations demonstrate that Brazil is turning into a rapidly growing source market for arrivals worldwide. For Brazilian tourists, favourable exchange rates, coupled with the fact that international destinations offered similar or even lower prices than domestic ones, favoured international over domestic trips in 2012. The US and Argentina remained the most popular destinations for Brazilians. Although not a top destination, the Caribbean has seen a large inflow of Brazilians thanks to its lower prices and the introduction of direct flights to the Caribbean by GOL in 2010.

Data supplied by

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A new

Mexican Wave

With Mexico set to host the prestigious World Tourism Day in 2014 under the theme ‘Tourism and Community Development’, we take a look at Mexico’s own successes along with its new marketing campaign. rom its capital, Mexico City, home to the highest concentration of people in the world, to the jungles, desserts and blissful beaches, Mexico is a place of contrasts. Travellers have long flocked to the country, drawn to its vibrancy and colour, and with one of the fastest growing economies in the world… Mexico is a destination to watch. 2011 saw a key event for the Mexican travel industry – a national agreement between the government and the private sector designed to boost the promotion and development of tourism. It seems that efforts are paying off, with private investment in tourism exceeding US$20 billion during 2007–12 and a 12% increase in international tourism during the same period. The Mexico Tourism Board unveiled a new marketing campaign earlier this year under the slogan ‘Mexico, Live It To Believe It’. Marketing Director Gerado Llanes explained that the campaign adverts

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were designed “using a visual language, made of memories”. Mexico has done much over the last few years to improve its international image, and all the signs indicate that Mexican tourism is bouncing back under President Enrique Pena Nieto’s administration. Earlier this year, Nieto announced investments of $23.3 billion in infrastructure; whilst the breakdown in spend has not been specified, it is thought that developments will include new airports, commercial ports and rail links between current transport hubs and lesser known tourist attractions. Already the fifth biggest source of Mexico’s revenue, tourism is expected to climb to third position by the end of 2018. Mexico’s diversity as a destination means that it continues to appeal to all travellers – from luxury resorts to budget beach huts, from the frenzy of the city to the ancient ruins – the country invites exploration from all quarters. For more information, go to www.visitmexico.com

, It s time for

rivieramaya.com

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Adventure in the Andes Developers anticipate record highs of tourists flocking to Ecuador following completion of the £185 million luxury rail route this summer. We find out more about the amazing four-day journey to see just how the region might benefit in the long term.

massive, multi-million pound project to renovate one of the most spectacular railway routes in the world came to fruition this summer as Ecuador’s luxury steam train route reopened after a four-year renovation programme. Running from Quito high in the Andes down to the lowland costal port of Guayaquil, the line contains the one of the most notoriously steep stretches of railway in the world. The train line, which dates back to the late 19th century, required a significant amount of work following deterioration, neglect and damage caused by the devastating landslides that hit the country in the 1990s. Following the £185 million investment to restore the tracks, the Tren Crucero will take visitors on a leisurely four-day journey from the Andes to the Pacific – a 450km transition through moorlands, cloud forests and tropical costal landscapes that connects the indigenous communities of the Andes and the Pacific Coast. Visitors can choose one of two routes: a steep descent from Quito down to the coast, or the reverse, ending some 3600m above sea level.

El Tren – The Train Tren Crucero has restored a series of original steam and diesel locomotives, which run along key sections of the route. The carriages are built to provide a luxury travel experience with each train equipped with a lavishly decorated dining car, lounge with large viewing windows and open carriages that allow passengers unrestricted views of the magnificent landscapes. Visitors boarding the train in the Andes will begin their journey in the world’s highest capital city, Quito, to begin their descent through some of the steepest stretches of railway known. Passing through the volcanic region, the train runs to the protected Cotopaxi National Park, home to one of the tallest active volcanoes in the world. Passengers will be treated to a traditional dinner before

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stopping overnight in Lasso. From Lasso, the train continues towards Riobamba – the capital of the Chimborazo province in central Ecuador. Below the peaks of the surrounding volcanoes, visitors are taken to a fairtrade rose plantation, the town of Urbina and the promisingly named Interpretation Centre of the Ice Men. An original steam locomotive runs the route for Day 3 of the journey, through the infamous ‘El Nariz del Diablo’ – the Devil’s Nose. Hailed as one of the great railway engineering feats of the 19th and 20th centuries, the track tackles a near-vertical wall of rock by zig-zagging ingeniously down for 800m at a painstaking gradient. The transition from Andean to coastal landscape ends in the town of Bucay, where the train stops overnight. The final day begins with a walk through Ecuador’s ‘Cloud Forest’; containing 17% of the world’s plant species and 20% of its species of birds, the Cloud Forest is considered to be the most ecologically rich area on earth. Passengers are given the opportunity to visit the Shuar tribe before a final steam engine transfers them to the costal port of Quayaquil, Ecuador’s largest city and the focus of a series

of massive urban renewal projects. For visitors wanting to extend their stay in Ecuador, capital city Quito is a must-see. The first city to be declared a UNESCO World Heritage Site, Quito is steeped in history. Over the last 12 years some quarter of a billion dollars have been invested in a variety of projects designed to preserve and renovate the colonial old town as well as create new infrastructure, including a newly-opened airport and a metro-system. Investments are paying off: Ecuador has hit the travel headlines this year as one of 2013’s biggest travel hotspots. Lonely Planet listed the country in its much coveted ‘Top 10 Countries to Visit in 2013’ list, highlighting the rennovated railway route to readers as a reason to visit. National Geographic has also targeted Ecuador as a 2013 hotspot, citing capital Quito in its top 20 ‘Best Trips 2013’. Those planning a visit may want to schedule their trip for the dry season which runs from June to September when temperatures are cooler. Excursions into the rainforest, treks off the beaten track and pottering around the cobbled streets of Quito, there are just so many reasons to visit one of the hotspots of South America.

Did you know… • Ecuador derives its name from the equator – the equatorial line runs through the country • The country is the largest exporter of bananas in the world • Ecuadorian farmers produce some of the finest cocoa beans – they refer to the crop as ‘black gold’ • Since being named as a UNESCO World Heritage Site 35 years ago, a quarter of a billion dollars have been invested in city projects & renovations • Ecuador boasts more bird species per mile than anywhere else in South America

Useful websites • Tren Crucero http://www.trenecuador.com/crucero • Ministry of Tourism of Ecuador http://en.ecuador.travel

The Galapogos 970km west of the Ecuadorian coastline lies the Galapagos archipelago – UNESCO world heritage site and home to a remarkable array of endemic wildlife. British naturalist Charles Darwin, who conducted much of the research leading to his seminal work on The Origin Of Species in the Galapagos, referred to the remarkable archipelago as ‘a little world within itself’. The islands and surrounding waters form an Ecuadorian province home to a national park and a biological marine reserve. Several cruises operate around the area, giving visitors the chance to explore the islands and encounter the strange and wonderful creatures that inhabit the islands. Getting there: visitors can fly from Quito to two of the main islands in the region Best time to visit: the warm season runs from December to May

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Ever since Hiram Bingham rediscovered Machu Picchu in 1911, Peru has offered intrepid travellers a trip of lifetime. Each year, thousands have trekked high in to the Andes, treading in the footsteps of the ancient Incas at the 550 year-old citadel. Now visitors to Peru are discovering that there’s much more to the country than its iconic UNESCO World Heritage site.

Empire of Hidden Treasures A

growing appetite for Peruvian cuisine, a succession of boutique luxury hotel openings and expansive infrastructure investments are increasing attention from intrepid and wellheeled travellers, keen to discover new regions and experiences in Peru. PromPeru’s new promotional campaign – a series of Hollywood-style trailers – ‘Empire of Hidden Treasures’ captures the minds of these travellers, inviting them to ‘live it for real’. The videos take viewers on a journey through Peru’s vibrant history: from the Nazca’s mysterious desert drawings to the mighty Incas and on to the modern-day, where luxury and heritage sit harmoniously beside each other. Increased investment has allowed Peru to continually evolve its tourism and it is now becoming recognised as a multi-destination country. Former palaces and convents have been lovingly and sympathetically restored by international hotel brands, and are now relaunching as spa hotels and high-end properties showcasing important archaeological remains and offering an unrivalled cultural experience. Similarly, guests can now take to the waters of the vast Amazon River in style. Specialist companies offer exclusive cruises on luxury vessels

complete with terraced suites and formal dining rooms – it’s a beautiful way to see the country from a different viewpoint. The Peruvian Amazon is one of the most biologically diverse places on the planet and home to a wealth of wildlife including pink dolphins, giant otters and jaguars. The nature of the towering Andes and cloud forests mean the discovery of new bird species is not uncommon. From ancient archaeological sites and the preserved colonial buildings of the cities, to the capital’s world-renowned restaurants; from the spectacular natural landmarks of Colca Canyon, the world’s deepest Canyon, to the forests of the Amazon and the shores of Lake Titicaca, the world’s highest navigational lake; adventure, gastronomy, rejuvenation and more await visitors.

MORE INFORMATION More than 30 Peruvian suppliers will be on the PromPeru stand LA500 at World Travel Market 2013, inviting you to experience a taste of vibrant Peru. For more information on Peru go to http://www.peru.travel/en/

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AN EXQUISITE JOURNEY THROUGH A NATURAL WONDER OF THE WORLD LUXURY RIVER CRUISE - AMAZONAS

DON'T WATCH THE MOVIE. LIVE IT FOR REAL! Visit peru.travel

PRODUCED BY YOU. DIRECTED BY YOU. CREATED BY YOU. WRITTEN BY YOU. COSTUME DESIGNED BY YOU. ART DIRECTION BY YOU. EDITED BY YOU. SOUNDTRACK BY YOU. CASTING BY YOU.

THE PARACAS DESERT RADIATES A FASCINATING MYSTICAL ENERGY DINNER IN THE PARACAS DESERT - ICA

Visit peru.travel

DESTINATION FOCUS

Venezuelan Hotspots According to a recent report, Venezuelan tourist attractions recorded a 9% increase in the number of visitors in 2012. WTM takes a look at some of Venezuela’s classic hotspots.

Caracas Venezuela’s cosmopolitan capital is urban, modern and alive with possibility for those seeking art, fine cuisine and the opportunity to dip into the city’s legendary party scene. Something of a city of contrasts, Caracas’s skyscrapers are met with a backdrop of mountains, and the more adventurous traveller can climb the 400m ascent in Avila National park to be rewarded with beautiful views out over the city. Not to be missed: The Museum of Modern Art, the National Art Gallery, Plaza Bolivar The Andes Venezuela has an immensely varied terrain and climate due to the Andean range. This region of the country is a tourist favourite and offers some spectacular views for those adventurous enough to explore it. Home to an array of small towns, lakes, moors and valleys, no visit to the Andean range is quite complete without a trip to one of the lagoons created by ancient glaciers. Not to be missed: Trujillo, ‘The Portable City’, The Garden City of Bocano, Merida city Los Roques The archipelago of Los Roques was declared a national park in the seventies in recognition of its beauty and ecological importance. There are more than 50 islands in the archipelago, but the main island of Gran Roque is where the key population (and airport!) is based. How to get there: flights run from Caracas, Margarita or Maracaibo to Gran Roque. From there, catamarans and fishing boats run between the islands allowing you to explore to your heart’s content. Not to be missed: enjoy your own private island on Rasqui, which contains only one lodge; adopt a turtle at Los Roques Cientific Foundation Margarita A long-time tourist favourite, this Caribbean island is a mere 35 minute flight from Caracas and home to a fabulous array of beaches, castles and churches. The island is well equipped for water sports – budding surfers will be kept well occupied – and its nightlife and shopping make it perfect for those seeking less of an isolated retreat. Not to be missed: Lagoon of La Restinga National Park combines boat trips, mangroves and a beautiful beach. Morrocoy Morrocoy National Park combines fairytale locations with a wealth of wildlife, coral and perfect blue waters. A must-visit for divers and snorkelers, the area comprises a series of series of islands and surrounding waters. How to get around: make the most of your visit by exploring as many of the islands as possible by boat. Boats are available for private hire, or small passenger boats run for tourists run regularly.

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Travel and Tourism in the Bahamas A new mutil-million dollar marketing campaign and increased capacity at Lynden Pindling International Airport in Nassau signify promising times for Bahamian tourism.

n early 2013, the Bahamas Ministry of Tourism launched a redesigned website as the next phase of the new multi-million dollar marketing campaign, ‘Behold’. Before this, www.bahamas.com was largely an informational website. However, it now offers travel booking capabilities as well as information and the redesign allows visitors to explore the 16 main Bahamian islands through photographs, interactive maps and hot spots that give visitors the chance to explore points of interest further. The website information includes honeymoon and wedding planning tips, travel insights and attractions for day trippers. www. bahamas.com now offers the convenience of researching, planning and booking a Bahamian holiday in one place. In 2011 construction began on the US$3.5 billion Baha Mar Resort, bringing China to the Caribbean. When completed in late 2014, the complex will offer 2,200 rooms, 307 residential units, a golf course and the Caribbean’s

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largest casino spread across four resorts: the Baha Mar Casino & Hotel, the Mondrian, the Grand Hyatt and the Rosewood. The resort, financed by the Export-Import Bank of China, is being built by the China State Construction Engineering Corporation and will be the largest commercial development built by the Chinese outside of China. Construction involves 1,500 Chinese workers, the volume of which could peak at 3,500 as construction continues, and provides thousands of construction jobs for local workers. The Chinese workers have their own air-conditioned on-site housing with kitchens and shops. To show appreciation for China’s support in the project, global sales of the Baha Mar Resort’s luxury residences were available for Chinese investors in June 2012 before other countries. The future transportation hub of the Atlantic? With the construction and renovations at Lynden Pindling International Airport in Nassau, the Bahamas will see new international and

US terminals by the end of 2013. Passenger capacity should increase from three million to five million and the airport will be able to accommodate larger aeroplanes. Not only do officials seek to increase capacity, they also hope to attract Europeans flying to Latin America and vice versa. Many travellers prefer not to fly through the US due to visa and immigration issues and so the Bahamas could be the connection between the two continents. The Bahamas could benefit in numerous ways as a transportation hub. Furthermore, travellers from Europe or Latin America may also decide to stay in the Bahamas before moving on to their next destination. This will help the Bahamas diversify their source markets. These moves are extremely promising for tourism in the Bahamas. Will we see the Bahamas take their place as the future transportation hub of the Atlantic? Data supplied by

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Discover Baha Mar Set along a half mile of pristine white sand beach in Nassau, The Bahamas, Baha Mar is simply extraordinary. The Baha Mar Casino & Hotel, the centerpiece of the resort, sets the stage for glamour and luxury along with, Rosewood Hotels & Resorts®, Mondrian and Grand Hyatt. Amenities will include a magnificent casino rivaling the best in Las Vegas and Macau, an 18hole Jack Nicklaus Signature Golf Course, a racquet club with multiple surface tennis facilities, the internationally renowned ESPA spa, and world-class shopping, dining and entertainment experiences all nestled within a stunning tropical paradise.

T HE BA HA MAR CASI NO & H OT EL I R O S EW OOD I M O N DR IAN I G R AN D H YAT T These materials do not constitute an offer to sell, or a solicitation of an offer to buy to residents of any jurisdiction where prior qualification is required unless the Developer has previously met such qualifications and no marketing or sales literature will be knowingly forwarded to or disseminated in such jurisdictions unless the Developer has met such qualifications. Any offering or programs contained herein are void where prohibited by law. Baha Mar is not owned, offered, marketed, sold constructed or developed by Rosewood Hotels and Resorts, L.L.C., Morgans Hotel Group Management LLC, or Hyatt Corporation, or any of their affiliates (collectively, the “Brands”). All registered trademarks, trade names, and photos and product/facility depictions (collectively “Brand Intellectual Property”) of the respective Brands are owned by each Brand, as applicable and such Brand Intellectual Property has been included for illustrative purposes only. The Developer’s use of the Brand Intellectual Property is pursuant to various contractual agreements with each of the Brands which contractual agreements may be amended or terminated in the future in accordance with their terms. The respective Brand’s Intellectual Property will not be associated with the Residences, or any residential unit situated within the Residences, upon termination of any of the agreements with the respective Brands. While certain management functions will be under the direction and auspices of the Brands, neither the Developer nor the Brands guaranty the continued use or availability of such services or of the Brand Intellectual Property. Neither purchasers of any Residences, nor any community association constituted with respect to the Residences nor any segment thereof shall have any right, title or interest in and to the name of any of the Brands or Brand Intellectual Property. Any purchase of a residence should be for personal use and enjoyment and should be without reliance upon any Brand identification or potential for future profit, rental income, economic or tax advantages. All illustrations are artists’ conceptual renderings (or photographs included for illustrative purposes only) that may not reflect the project as currently designed or as may ultimately be constructed and are subject to change without notice. Prices and features are subject to change in the sole discretion of the Developer without notice. English shall be the controlling language regarding interpretation. For All Purchasers in the U.S. Intending to Sign a Contract to Purchase a Residence – OBTAIN THE PROPERTY REPORT REQUIRED BY FEDERAL LAW AND READ IT BEFORE SIGNING ANYTHING. NO FEDERAL AGENCY HAS JUDGED THE MERITS OR VALUE, IF ANY, OF THIS PROPERTY. Visit www.bahamar.com for complete disclaimer. © 2013 Baha Mar Ltd. All rights reserved.

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Moving on App As the Chilean government announces a goal of four million inbound arrivals by 2014, we take a look at what measures they are taking to attract so many visitors to the country over the next 12 months.

naking down alongside the Andes for nearly 3000 miles, Chile stretches over half the continent and several different climates. From the driest dessert in the world in the north of the country to the glacial south, Chile has long fascinated visitors with its spectacular scenery and vibrant culture. Chilean tourism has flourished over the last few years, with 2012 seeing a record number of visitors to Chile. According to a recent Euromonitor report, this 14% increase in inbound tourism can be attributed to a number of factors including ongoing economic growth – the country’s economy is now one of the strongest in South America – and a positive international image. The Ministry of Economy, Development and Tourism has stepped up investment into promoting Chile abroad and is working to raise quality standards of tourism services. The launch of country’s official travel app, Chile Travel, allows visitors to organise their trip from a smartphone. Sub Secretary of Tourism, Daniel Pardo, launched the application earlier this year, saying: “The Chile Travel app is an innovate initiative that will help to ease the search of information for foreign people and places, containing all the main holiday destinations. This initiative is part of the projects of the government aimed to improve the country’s development through tourism.” n For more information visit www.chile.travel/en.html

Discover the magic of Huilo Huilo

Nothofagus Hotel & Spa

Nawelpi Lodge

Montaña Mágica Lodge

Huilo Huilo Biological Reserve represents a new concept of Sustainable Development based on three essential pillars: the Conservation of Flora and Fauna, the Integration of the Local Community and Sustainable Tourism.

Camino Internacional Panguipulli - Puerto Fuy Km. 60 - Región de Los Ríos - Chile. Reservations: reservas@huilohuilo.com - Phone : (56 2) 2 335 59 38 - 2 334 9583

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Patagonian Rainforest - Chile - www.huilohuilo.com - www.nawelpilodge.com

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Travel and Tourism in Trinidad and Tobago Sports tourism could be set to boom in the World’s Best Tourism Destination 2012. We take a closer look at how its travel and tourism industry has been faring.

012 saw tourism organisations from 27 EU member states vote unanimously for Trinidad and Tobago to receive the highest honour in tourism, the World’s Best Tourism Destination award. The Best Tourism Destination award is offered to countries that have complied with the United Nations Tourism Division, UNESCO and the EU on Tourism and Trade’s principles on fair tourism, ethical tourism, safety standards and the historic preservation of cultural sites. Some reasons for the awarding of the World’s Best Tourism Destination for 2012 to Trinidad and Tobago were the respect for cultural patrimony and traditions in offering tourists the possibility to participate in festivals such as Holi, Hosay, Divali, Corpus Christi, Eid Al-Fitr, Tobago Heritage Festival, and Carnival. The country’s dedication to the protection of the environment, the wetlands, beaches and ecological and geographical biodiversity also contributed. Research shows that nature attracts tourists to Trinidad and Tobago. There are

a wide range of activities which can be participated in that revolve around nature: cave exploration at Gasparee Caves, wildlife photography in places such as the El Tucuche Reserve, Valencia Wildlife Sanctuary, Caroni Bird Sanctuary, cycling and hiking at Argyle Waterfall and kayaking at Paria Bay and Tobago. Trinidad and Tobago protects its wetlands and beaches and supports the concept of nature-friendly tourism, for the preservation of natural biodiversity and the protection of endangered species and areas. The Forest Reserve in Tobago attracts tourists worldwide. Tobago’s coral reefs are some of the best in the region, and an impressive abundance of marine life can be seen. A niche area that Trinidad and Tobago is pursuing is sports tourism, which may be set to boom. In Trinidad, stadia host cricket, football and track and field events. Also, a sports tourism department in the Tourism Development Company has been established in order to take advantage of sporting opportunities, such as hosting games that could attract thousands of people at a time.

Data supplied by

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Two Islands... Two Unique Experiences The islands of Trinidad & Tobago bloom with a plethora of personalities ranging from laid-back, and tranquil to vibrant and energetic. Tobago, is the peaceful partner with sun-kissed, secluded beaches. Recognised as a premier eco-destination, it offers the nature-lover a myriad of sights and sounds with its lush protected rainforests, crystal clear waters, and teeming coral reefs. Activities include biking or hiking into the canopied mountains to seek out waterfalls, the annual turtle hatchling programme on the beaches, diving and snorkelling among the shallow reefs to discover the world’s largest brain coral, visiting beautiful bird sanctuaries, kayaking, stand up paddle boarding along the stunning coastline and lagoons or teeing off on one of Tobago’s challenging golf courses. Often described as the ‘cultural capital of the Caribbean’, Trinidad is internationally famed for its annual Carnival. Throughout the year visitors can experience the Carnival atmosphere by visiting the steel pan yards and interacting with local bands as they plan their carnival themes and fetes for the following year. Mirroring Tobago’s natural beauty, a visit to the many nature and wildlife sanctuaries is a must for all visitors as well as the new ziplining course ‘ZIP-ITT’ in the north west of the island. There is something for everyone in Trinidad and Tobago.

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Asia/Pacific & Indian Ocean Total travel and tourism employment in Asia is forecast to increase by around 46 million jobs over the next decade, with Asia continuing to lead growth of the travel and tourism industry.

Travel and Tourism in India Government continues to promote travel and tourism The Ministry of Tourism, through a tie-up with various state tourism boards, continued to push travel and tourism with the help of television commercials. State tourism boards linked with advertising firms such as Ogilvy & Mather to promote individual state tourism and the various elements that states had to offer to tourists. Apart from the Incredible India campaign, states such as Madhya Pradesh, Gujarat, Rajasthan and Maharashtra, among others, launched new television commercials in order to increase the inflow of both international and domestic tourists to their states.

Travel and Tourism In the Seychelles Despite the on-going financial crisis in Europe and other challenges, the Seychelles has reached record levels of visitor numbers in 2012.

Rising airport and fuel taxes increase the cost of flight tickets Airlines suffered a bad year in terms of profits due to increasing airport taxes and turbine fuel costs. The rising costs resulted in the airline companies transferring increases to prices for customers, thereby hindering the growth of airline bookings. These also resulted in the growth of and a shift in preference towards low cost carriers during the year.

Seychelles Board of Tourism makes active efforts As travel and tourism is a vital industry for the Seychelles, immense efforts are being made by the country´s tourism board to attract visitors. Efforts include a campaign to launch the islands as a more affordable destination, with plenty of options other than the 5-star resorts and hotels. The tourism board has also been recognized for its innovative marketing and public relations approach, winning the Best Destination Marketing Campaign by a tourism board at the World Routes forum in Abu Dhabi held from September to October 2012.

Movies and social media websites became popular media for marketing Airline companies, travel agents and tour operators all started to utilise the entertainment business for their marketing. Product placement and becoming the official travel partner of a certain movie provided significant publicity for companies, and was among the most sought after new marketing techniques in 2012. Social media websites such as Facebook and Twitter were extremely popular for promoting flash sales among the consumer base.

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New air routes boost visitor numbers A number of airlines started routes to the Seychelles in 2012, boosting overall visitor numbers. The new players were Transaero Airlines, a Russian carrier flying out of Moscow, Ethiopian Airlines, French Air Austral and Italian airline Blue Panorama. A sharp increase in flights from emerging markets, most prominently China and the Middle East, has also contributed to the increase in arrivals.

New source markets emerge as gloom in Europe continues China has been the most dynamic source market for a number of years and saw arrivals increase by 96% in 2012. Not far behind were a number of countries in the Middle East that function as connection hubs as well as providing a growing number of visitors to the

Seychelles. The increases in flights operated by Emirates, Etihad and Qatar Airways have also significantly contributed to the increase in arrivals. Europe, despite its economic problems, remained the main source of visitors in 2012, however, making up 56% of the inflow of visitors to the Seychelles in the year. Travel and Tourism in Japan Japan tourism experiences a stunning recovery in 2012 Japanese tourism saw a remarkable recovery in 2012 after being severely affected by the Great East Japan Earthquake in March 2011. Japanese people refrained from leisure activities following the emotional and psychological impact of this tragic incident. After a year, however, Japanese people considered it more important to engage in human bonding and had an increased desire to travel and take part in leisure and recreational activities in order to enjoy making valuable memories with their families and friends. This change in consumer behaviour helped tourism flows in both domestic and outbound tourism to experience strong growth. Japan’s first low-cost carriers enter Japan’s air industry 2012 was a prosperous year for low-cost carriers with the entrance of Japan’s first lowcost airlines such as Peach, Air Asia and Jetstar. While a number of foreign low-cost carriers began their flight services to Japan, Japan’s budget airlines competed with other foreign budget carriers by emphasising their strengths such as competitive prices, safety, and higher quality Japanese service. They aimed to establish a strong presence in the market. Data supplied by

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Jammu and Kashmir 2013 hotspot of Asia With tourism numbers on the rise and Conde Nast naming the location as one of 2013’s hotspots, Jammu and Kashmir is a destination to watch. The Honourable Minister of Tourism and Culture, Government of Jammu and Kashmir, Mr Ghulam Ahmed Mir, tells WTM what draws visitors to the country.

Q What attracts tourists to Jammu and Kashmir? Our hospitality, culture and traditions; the architecture; the houseboats; Mughal Gardens; one of the best alpine ski resorts in the world; our spectacular golf courses; the high altitude lakes; explorations into the wildness... the list is endless. Q What destinations and activities would you recommend to first-time visitors to Kashmir? In terms of destinations, no visit to Jammu and Kashmir would be quite complete without a trip to Srinagar, Pahalgam and Sonmarg. Because of our diverse landscape, visitors are afforded a wealth of outdoor activities: skiing, hiking, white water rafting and paragliding to name but a few. Q What have been the most significant trends for tourism in 2013? Because of the diverse range of outdoor activities, adventure tourism is predictably strong in Jammu and Kashmir. However, we are also seeing a rise in family holidays.

Q Could you tell us about the tourism projects that you are promoting for 2014 and beyond? We will be hosting national and international Ski championships in Gulmarg from Christmas till end of Feb 2014. Gulmarg has world’s highest Ski lift and the best snow conditions. We have already introduced Mountain Races, Car Rally’s, Golfing & White water rafting championships. We will be focusing on new rural destinations like yusmarg, Lolab, Gurez and Verinag. Kashmir has one of the world’s best and Golf courses, in addition to this 18-hole desert golf course at Leh, 3500 metres above sea level, will be ready by October 2014; we are also developing several cable car projects in Verinag and Jammu. The recently launched Jhelum River Cruse takes visitors through old city and now you can also stay in tourist villages and enjoy real Kashmir. We are expecting a 150% growth in our tourism industry next year alone! n

The Ministry of Tourism has started a 24hr free helpline for tourists – phone 1-800-103-1060 For further information, please visit www.jktourism.org The British Foreign Office website provides detailed travel advice on the region.

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The wonders of

Bangladesh

With inbound tourism showing a steady increase over the last few years, Bangladesh continues to appeal to international visitors. The Honourable Minister of Tourism, Muhammad Faruk Khan explains how tourism is the engine of growth for the country.

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Honourable Secretary, Ministry Of Civil Aviation & Tourism and Chairman of Bangladesh Tourism Board “I think 2013 has been a remarkable year for tourism in Bangladesh. We have been able to launch some inspiring promotional campaigns. We have some exciting upcoming projects, including Exclusive Tourist Zone (ETZ) and the Community Tourism Project – contact the Bangladesh Tourism Board for more information. “Looking forward, we believe that tourism will be recognized as one of the main drivers of the Bangladesh economy. Our country has unique tourism possibilities, in addition to prime attractions such as The Sundarbans, rich in culture and heritage, we have up and coming sector which has huge growth potential. There are so many amazing aspects of Bangladesh waiting to be discovered!”

he government of Bangladesh has prioritized and identified tourism as the engine of growth to national economy. Bangladesh is full of potential as a destination, but often lacks recognition from the international community. The Bangladesh Tourism board is therefore working to boost tourism to the area through increased promotion and marketing. This began with an upgrade to the National Tourism Policy in 2010 to include a new development strategy targeted at boosting private sector involvement. Plans are underway to develop Cox’s Bazzar, which at 120km is the longest unbroken and shark-free beach in the world. In private sectors five star and fine accommodation facilities are being developed in the tourist sites. In 2012 one of Bangladesh’s main tourist attractions, the Sundarbans, was shortlisted as one of the new Seven Natural Wonders of the World raising the profile of the

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country as a tourist destination. A World Heritage site, the Sundarbans is the largest mangrove forest in the world and contains an array of extra-ordinary flora and fauna leading the President of the Seven Wonders Foundation to brand it ‘the Venice of Nature’. Following the shortlisting, the number of visitors to the area increased significantly. According to Khan: “We find that tourist’s impressions of Bangladesh are changed once they experience the country first-hand. They are impressed with the wisdom and hospitality of the people and any misconceptions about safety are alleviated. All the tourist sites are safe and easily accessible. The Bangladesh Tourist board is working to promote this understanding abroad.” The innate hospitality and the wisdom of the people, the rich culture and heritage, the remarkable ecology and the ethnic lifestyle all combine to make Bangladesh an exciting destination not to be missed. For more information visit www.tourismboard.gov.bd

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Indonesia’s vibrant democracy 2013 has been a successful year for tourism in Indonesia. In 2013, international tourist arrivals to Indonesia rose by 8.3%. This means that Indonesia is on track to achieve its 2013 target of 8.6 million international visitors. The Honourable Mari Elka Pangestu, Minister of Tourism and Creative Economy, tells WTM why her country continues to charm visitors.

onderful Indonesia offers so many cultural and natural attractions to visitors in our enchanting archipelago of more than 17,500 islands set in warm tropical seas. Visitors can experience a magical beach holiday in world-famous Bali, ‘Island of the Gods’; archaeological wonders including the UNESCO World Heritage Sites of Borobudur and Prambanan Temples in Central Java; super shopping sprees at great prices in Jakarta and Bandung; marvellous spas offering traditional health and beauty treatments; and, above all, an immensely rich and diverse Indonesian culture of more than three hundred different ethnic groups.

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This diversity of culture, people and panoramas can be experienced in ecotourism destinations in Kalimantan and Sumatra; the traditional Toraja funeral culture in stunning Sulawesi; and the unique Komodo ‘dragons’ in the Komodo islands; and the fascinating Spice Islands. There is also a wide range of accommodation available throughout Indonesia to suit every budget level from simple home-stays to five-star luxury resorts. Indonesia has a booming economy. t is the largest country in South-east Asia, a member of the G20 and therefore offers strong attractions for MICE and business travellers. Indonesia current tourism strategy is to develop several thematic and special tourism sectors, such as nature-based eco tourism,

sports, cruises, culture and heritage. We are promoting more cruise ship ports of call, especially in eastern Indonesia where it is relatively unspoiled and offers stunning vistas. In 2012, some 120,000 tourists visited Indonesia on cruise ships. Another major focus is golf tourism where average spending per person is almost double that of the average visitor. The third part of the strategy is to develop and promote new destinations that offer a glimpse of Indonesia’s outstanding natural beauty and rich cultural heritage. Many of these destinations dovetail with those where cruise ships will also call. We are trying to co-ordinate the preparation of these destinations in a sustainable way.

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We need to develop both soft infrastructure as well as hard infrastructure, such as air and sea connectivity. The plan also includes getting the private sector to build more hotels and other facilities to accommodate tourists. As a highly populated country (240 million

people) and a vibrant democracy, Indonesia has vast travel and tourism growth potential. Economic growth and growing disposable incomes are expected to boost travel and tourism revenue in the future. Political stability and the continuous flow of foreign

investors will also continue to push travel spending for business purposes. In addition, government efforts to boost both domestic and international tourism will result in a growing number of inbound and domestic tourists in coming years.

The Honourable Mari Elka Pangestu, Minister of Tourism and Creative Economy, talks to WTM Q What destinations and activities would you recommend to first-time visitors to Indonesia? For first time visitors, I would recommend Bali as well as Yogyakarta in Java. Bali is justly famous as a fabulous tropical island paradise that has a unique culture, natural beauty, great beaches, and every kind of imaginable holiday activity at all price levels. Yogyakarta is the heartland of Java with a vibrant living Javanese culture combined with the royal heritage of the reigning Sultans. Q What have been the most significant trends for tourism in Indonesian 2013? We are trying to coordinate the preparation of our key tourism destinations in a sustainable way. We need to develop both soft infrastructure as well as hard infrastructure, such as air and sea connectivity. Our toourism plan also includes getting the private sector to build more hotels and other facilities to accommodate tourists. Q Has 2013 been a successful year for tourism in Indonesia? Yes. For 2013, from January through July, international tourist arrivals to Indonesia rose by 6.44% . This means that Indonesia is on track to achieve this yearâ&#x20AC;&#x2122;s target of 8.6 million international visitors. The latest figures for Indonesia published in an OECD report show that the average expenditure per person is US$1,118, with an average stay of just over one week. Visitors from the United Kingdom to date are 119,969, an increase of 6.5% compared to 2012. Q What are the top events expected to draw tourists to Indonesia over the next couple of years? World Expo Milano 2015 Frankfurt Book Fair 2015 (as country partner) Lake Toba Festival 2014 (cultural festival) Jakarta Marathon 2014 Tour de Singkarak 2014 (international cycling event) Sail Indonesia

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The Kayana comprises of 24 private villas; each surrounded by pristine gardens and positioned to offer tranquility and total seclusion.Villas at The Kayana afford guests total privacy, with their own entrance and pool; spacious outdoor living and dining areas combined with lush natural surroundings, while wellappointed interiors and chic contemporary decor make a luxurious home away from home. .

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MALAYSIAN FOOD & DRINK

A Taste of

Malaysia When travelling and immersing yourself in new cultures, tasting the local food is all part of the fun! Malaysia is a melting pot of cultures and its cuisine is no different – taking influence from Indonesia, India, China and the Philippines, the local dishes remain true to their respective roots whilst adding a touch of Malaysian distinction. Sasha Arsheela of cruise specialist Tropical Charters explains why Malaysian cuisine keeps visitors returning.

espite its modest size, Malaysia is a country with a wealth of diverse cuisines. Dishes are freshly cooked and provide an authentic taste of the local region. The only way to dine in Malaysia is from a banana leaf; other options aren’t permitted because using utensils just diminishes the experience at hand… Acting as a plate in Malaysian cuisine, the leaf is considered to enhance the flavours of the food it contains.

Penang dishes Penang itself is known as the food paradise of Malaysia. Attracting a wealth of tourists keen to experience its culinary delights, the island is famous for Char Koay Teow, a dish of flat rice noodles stir-fried with shrimps and bean sprouts and Nasi Kandar, an Indian Muslim dish known for its punchy and intricate flavours. Penang is also home to the much-loved Cendol, a dessert consisting of brown rock sugar with beans and jellies with a topping of shaved ice. Some two hours from the capital, the state of Melaka offers visitors a traditional Chinese delicacy of roasted chicken and rice balls. The trademark chilli sauce that accompanies this dish is second to none. Malaysia’s diverse and flavourful cuisines make a visit there something of a gastronomic journey – you’ll definitely be returning to the region for seconds! n

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Nasi Lemak Nasi Lemak is a staple of Malaysian cuisine and is eaten throughout the country. Like many Asian delicacies, it’s often served by the roadside. Commonly referred to as ‘hawker food’, the dish can be found at stalls in every nook and cranny of Malaysia. Commonly served during breakfast, Nasi Lemak is a must-try of Malaysian cuisine; this aromatic coconut rice dish is served with a handful of freshly fried anchovies, chilli paste sauce, boiled egg and fresh cucumber and can be eaten as an accompaniment to meat dishes.

THE AMERICAS AND CARIBBEAN

w w w . j o h o r t o u r i s m . c o m . m y

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A rising star among emerging market economies Minister of Tourism, Hon Ramon R Jimenez Jr, tells WTM why 2013 has been a banner year for travel and tourism in the Phillipines.

he Philippines is home to some of the world’s great tourist sites: unparalleled natural wonders, spectacular beaches, world-renowned UNESCO World Heritage sites, modern shopping complexes, rich biodiversity, and fascinating culture and history. As a visitor to the country, however, one of the enduring memories of the archipelago is the people – the gregarious and hospitable Filipinos noted for our natural warmth and happy ways in caring, pampering, and entertaining visitors. As they say, no one remains a stranger in the Philippines for longer than 24 hours. 2013 has been a banner year for the Philippine tourism industry. The Ministry of Tourism believes that it has achieved sufficient momentum to propel the tourism industry to the target of 10 million international tourist arrivals by 2016. The straight path (daang matuwid) and good governance measures instituted by the President has paved the way for the Philippines to rise from the ranks and become a “rising star among emerging market economies” in travel and tourism, according to the World Economic Forum (WEF) Travel and Tourism Competitiveness Report 2013. From No. 94 in 2012, the country climbed by 12 notches to 82nd spot this year. The Philippines today is already very different from the Philippines of yesterday. Tourism is now very prominent in the national consciousness of many Filipinos as

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a result of the phenomenal success of the ‘It’s More Fun in the Philippines’ marketing campaign. The industry also continues to benefit from the expansion of international and domestic routes by low cost carriers and increased flight frequency to popular destinations within the country. The increase in demand for travel has likewise resulted in new travel accommodation outlets, tourism services, and promotions positioned towards various consumer segments. International visitor arrivals continued on a record streak this year, growing 11.8% for the first eight months from 2.85m to 3.18m against the same period last year. This marked another milestone, as it is the first time that foreign visitors have reached 3m in August. Source markets from the European region are expected to yield higher volumes as Philippine Airlines resumes its flights to London, as well as Paris, Rome, and Amsterdam. We foresee this helping to make the country more competitive, and also contributing tremendously to achieving the goals of 5.5m international arrivals by yearend and 10m international arrivals by 2016. The Philippines can also now strengthen its presence in major travel fairs in Europe, organize more familiarization trips for European travel agents and media to the Philippines, and mount more aggressive promotions in that sphere to boost not only arrivals but also investments. 2013 has seen much market development,

which entails expanding the potential market for new users and new uses. The ministry continues to explore more creative executions geared towards sustaining the fun that has started, and creating a strong demand for the Philippine experience by strengthening institutions and partnerships that support a vision of a ‘must-experience, more fun’ destination in Asia. The ministry’s goal is to have stronger representation and be part of the future of tourism in Asia. The country’s tourism program is, in fact, marked by a convergence of efforts of the DOT, local government units, and other government agencies to improve products, services and infrastructure. Tourism programs and projects are anchored on the National Tourism Development Plan. The idea is to connect high-growth areas and already developed destinations with lesser-known places, following the clustering approach. The goal is to develop tourism to its fullest potential by aiming for greater market share, profit, and revenues, as well as generating employment and business opportunities. The tourism game in the region is definitely going to be more competitive, as travel has now grown to be a way of life. Tourism will continue to grow, drive economies, and create jobs. With the Philippines’ strategic location in one of the fastest growing regional markets for outbound and inbound tourism in the world, it can certainly anticipate more tourist arrivals than most advanced economies.

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The vibrant Vanilla Islands Comprising some of the most beautiful and ecologically rich islands on earth, The Vanilla Islands are collectively among the most idyllic in the world. Each year, travellers flock in their thousands to relax, unwind and appreciate the sights, sounds and smells of this culturally diverse archipelago. Here we take a closer look at the islands’ individual charms to find out why we should all be beating a track to their shores…

SEYCHELLES The Seychelles’ 115 pristine, tropical islands lie between 4º and 10º south of the equator and 1600km from the east coast of Africa. This archipelago, containing the only mid-ocean granitic islands on the planet, was a pirate haunt before being colonized by the French in 1769 and the British in 1814. The Seychelles became an independent republic within the Commonwealth in 1976. With a population of 90,000, the Seychelles is predominantly Catholic - with an ethnic mix every bit as diverse as the makeup of its islands, which in an ecologically compromised world, provide a sanctuary for numerous species of flora and fauna that are amongst the rarest on earth. The islands are also home to two UNESCO World Heritage sites: the Vallée de Mai, upon whose ancient palms grow the wondrous Coco-De-Mer, and the fabled Aldabra, the largest raised atoll in the world. Throughout the islands there are unparalleled opportunities for sailing on bare-boat or skippered yachts, deep-sea and fly-fishing as well as a broad diversity of diving experiences for the novice and experienced diver alike. The

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Seychelles is also renowned for its islandhopping opportunities, spa & wellness holidays, eco-activities and golf. Long known as the islands of love, the Seychelles offers a naturally romantic backdrop for weddings and honeymoons as well as being an enticing destination for select incentive groups and the elite of the business world. Accommodation in well-appointed hotels and resorts ranges from sumptuous five-star luxury to lodges possessing a natural and homely elegance. The islands also enjoy a rich variety of smaller hotels, guesthouses and self-catering accommodation, each with its own brand of welcome to seduce the visitor with the charms and rhythms of an island lifestyle that’s so refreshing and with all the sights, sounds and flavours that are so typically Creole. Never before has the discerning tourist seeking tranquillity been offered such a diverse choice of pristine sanctuaries within one destination. Photos courtesy Gerard Larose – Seychelles Tourism Board

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MADAGASCAR Madagascar is a welcoming population of 18 major ethnic groups, rich in their respective differences, but united by common values. Their daily life, customs, handicrafts and multitudes of ethnical variations in the common language are expressions of Madagascar’s infinite diversity. At the northern tip of the island’s 5000m coastline lies the Bay of Antsiranana - recognized as one of the most beautiful in the world - whilst to the northwest lie the favourite venues for cruising and diving. To the southwest, a coral barrier runs over 300km crosses the Tropic of Capricorn. The southern curve of the island attracts lovers of solitude, its seemingly infinite spaces and dunes only broken by a few villages of fishermen here and there. The east coast is oddly straight, running from Tolagnaro, the country of crayfish, to the Sava, the World Capital of Vanilla; passing through Sainte-Marie, the Garden-island, where the Antarctica whales come for spawning, and the Bay of Antongil, it is a patchwork of ridges, valleys, huge geological imprints, majestic

rivers and bare hills where erosion has dug gigantic laterite breaches. Madagascar’s emblematic animal is the lemur, of which the Aye-Aye is the rarest. Brought back from the brink of extinction, it is said to have the teeth of a rabbit, the ears of a bat, the bristle of a boar, the hands of a monkey and the tail of a fox. Of the 10,000 plants species found in Madagascar, 90% are found nowhere else in the world. Six of its rainforests unanimously earned their nomination during the 31st session of UNESCO’s World Heritage Committee. These forests were integrated into a prestigious list, which includes the Tsingy de Bemaraha, the royal hill of Ambohimanga, and the Zafimaniry woodcraft, to be registered as intangible heritage.

RÉUNION ISLAND Born from the union of fire and water erupting from the depths of the earth, the product of a shield volcano, the isle of Réunion lies in the South West part of the Indian Ocean, the youngest of the three islands that form the Mascarene archipelago. Réunion offers unique scenery with a wide diversity of landscapes, climates and natural habitats: sunny beaches, a young lagoon with a thousand corals, calderas sculpted by erosion overlooked by the magnificent Piton des Neiges, the highest point in the Indian ocean, ancient forests, a glowering volcano, unique birds, wild orchids, and much more… Now a French territory, Réunion enjoys real institutional, economic and social stability. The unique biodiversity and breath-taking scenery of the island is internationally recognized - since August 2010, the ‘Pitons, Cirques & Remparts’ of the island, which cover over 40% of the island’s surface area, are classified as World Heritage of Humanity by UNESCO. Visitors can take to the sky for a unique perspective on all that this remarkable island has to offer: majestic reliefs, a magical volcano, a turquoise lagoon, unexpected chasms and wild calderas. Gourmets will delight in the island’s background of French culture; add a pinch of Malagasy habits, a pinch of Chinese know-how, a touch of Indian flavour, and you’ll get a unique menu. Whatever your age or expectations, you can enjoy thrills and fun at Réunion Island!

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Comoros The Comoros Islands boast the richness of 1000-year-old civilizations, reflected in the narrow streets of Medina, historic remains and diverse people. Eco-tourists are drawn to Comoros’ outstanding natural beauty provided by the islands’ remarkable endemic flora and fauna. Collectively known as the scent islands, Comoros is amongst the biggest producers of vanilla and clove in the world and is a natural reserve of many perfume plants, including ylang-ylang, jasmine, combava and patchouli. Deep-sea diving is a favourite activity of the visitors. Rainbow corals and rare fish abound above the seabeds, whilst submarines shelter a 300 million year old Coelacanth fossil – a fish alive at the time of the dinosaurs. Comoros offers visitors security, relaxation, scent and legendary hospitality.

Mayotte Mayotte offers a journey ‘beyond time and mass tourism, for experiences unique to anywhere else on earth’. Mayotte has retained its traditions and preserved its rich fauna and flora on land and underwater. The island’s lagoons offer visitors the opportunity to engage with sea turtles and dolphins, watch whales, as well as snorkelling, kayaking, fishing, windsurfing and more. With its culture of local traditions and beautiful tropical countryside, Mayotte attracts a wide audience of divers, hikers, roving photographers, explorers, adventurers, eco tourists, scientists - all looking for an authentic stay full of emotion and new experience. The island is also perfect for families. By unifying under a common tourism campaign, the Vanilla Islands are working to enhance their position in the global travel market. The remarkable beauty of this area of the Indian Ocean has long held visitors entranced and it is difficult to imagine a location richer in ecological, cultural and culinary experience.

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Discovering Thailand The much-loved destination picked up some of travel’s most prestigious awards in 2013.

t’s been a successful year for tourism in Thailand, with the country picking up an array of tourism accolades. The TTG Travel Awards awarded the prestigious ‘Outstanding Achievement Award: Destination of the Year 2013’ to Thailand for the fifth time. Thai travel organisations also cleaned up at the awards, picking up a total of 12 honours including ‘Best Travel Entrepreneur’: Mr. Chanin Donavanik, Managing Director and Chief Executive Officer of Dusit International, and ‘Best Marketing & Relationship Effort’: Best Western International’s regional HQ in Thailand. Capital Bangkok also hit the news, winning ‘Best Leisure Destination in the Asia-Pacific’ at the Business Traveller Asia-Pacific Awards. Suraphon Svetasreni, Governor of news site

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Tourism Authority of Thailand Newsroom (TAT News), commented: “Our research shows that tourists love Bangkok because of the city’s great value for money and the huge variety of attractions for people of all ages and interests. Whether it is entertainment, delicious food, the high life, charming culture, or the friendly hospitality of its residents, Bangkok truly has something for everyone. “In addition to shopping malls, department stores and local markets, Bangkok is also the centre of Thai culture. It is a truly cosmopolitan city that is a perfect mixture of the old and the new. No matter how the city has evolved over the centuries, it still retains things that have an eternal appeal for foreign visitors. Its modern infrastructure and extensive transport system enhance the enjoyment of everyone who visits here.”

Bangkok’s Top Ten Tourism Attractions* 1. Escape Hunt: make like Sherlock Holmes in this murder mystery adventure set in Central Bangkok, which has been met with rave reviews by travellers. http://escapehunt.com 2. Wat Arun – Temple of Dawn: Bangkok’s most iconic and photographed temple rises some seventy metres above ground level and is adorned with coloured glass and Chinese porcelain. 3. Wat Pho – Temple of the Reclining Buddah: one of the city’s oldest and largest temples, no trip to Bangkok is complete without a visit. 4. Paragon Cineplex: a shopping mall, cinema and food court rolled into one – the Cineplex is a tourist favourite. 5. Metropolitan Rapid Transit Subway (MRT): is may seem strange that a transport system should feature so highly in a list of favoured tourist attractions, but the MRT really is a world-class subway and a quick and easy way to navigate the city. 6. Wat Phra Kaeo – Temple of the Emerald Buddah: part of the grand palace, Wat Phra Kaeo is home to a remarkable 14th century emerald Buddah. 7. The Grand Palace: dating back to 1782, Bangkok’s palace complex houses a series of beautiful buildings. 8. Siam Niramit: this state of the art theatre seats 2000 and hosts of one the largest stage productions in the world. The venue is so large that it contains no less than three restaurants and an authentic traditional Thai village. 9. Museum of Contemporary Art: this is worth a visit for the building alone – a work of art in itself. The museum houses some excellent pieces by contemporary Thai artists, along with other western works. 10. Wat Traimit - Temple of the Golden Buddah: this temple houses a solid gold, 5.5 tonne Buddah. *Source: Trip Advisor community review ratings www.tripadvisor.co.uk

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Sri Lanka Lonely Planet’s No 1 destination to visit in 2013 Sri Lankan High Commissioner to Britain, Dr Chris Nonis, tells WTM how tourism in this diverse and beautiful country is flourishing.

Q What attracts tourists to Sri Lanka? After the end of a 30-year of conflict in the country in May 2009, Sri Lanka Tourism had the opportunity to position Sri Lanka as a new destination for people to explore by offering diverse tourism products. The themes we have focused on are scenic, wild, heritage, beach, adventure, Ayurveda, festivals and the Sri Lankan people. Q What destinations and activities would you recommend to first-time visitors to Sri Lanka? Sri Lanka is a multi-faceted country in which visitors can cover many attractions in a short period of time. Though there are minimum rates for the hotels in Colombo, many hotels outside the area offer attractive prices for tourists. Visitors can take round-tours covering Kandy, cultural Triangle, East Coast, Hill Country, and South of Sri Lanka. Sri Lanka is the home for the largest land and sea mammals – the elephant and the whale. The Elephant Gathering in Minneriya is a unique attraction, with over 300 elephants at one site. Furthermore, blue whales and dolphins can be seen in the south coast and the north west.

Q Has 2013 been a successful year for tourism in Sri Lanka? Yes. We achieved over 1 million tourist arrivals by end December 2012. The total arrivals as of August 2013 were 711,449, a 14.3% increase on the previous period. We are expecting to reach over 1.25 million tourists by the end of December 2013. Q What have been the most significant trends for tourism in Sri Lanka in 2013? Sri Lanka Tourism will now be moving towards new emerging markets such as Russia, China, Japan and the Middle East, along with the Indian market. New airlines such as British airways, Korean Air, Turkish Airlines and Flydubai started operations to Sri Lanka since last year, which will greatly benefit the tourism industry. We are developing cruise tourism and many passenger vessels now call in at Colombo Port, giving an opportunity for the visitors to go on sightseeing tours and day excursions. Q Could you tell us about the current tourism projects Sri Lanka is currently promoting?

Focusing on the new emerging markets, mega promotional campaigns were carried out in India and China, targeting media, trade and consumers, creating destination awareness and developing business connections. Additionally, special promotions such as road shows, seminars, food festivals, trade exhibitions and shopping mall consumer promotions showcasing Sri Lankan Cultural performances took place in Mumbai, Bangalore and Bejing. Q What exciting projects is Sri Lanka planning for 2014 and the next few years? We have a series of new hotel investments, including Shangri-La, Hyatt, Marriot and Movenpick, expected to add 50,000 rooms to cater for new arrivals targets. Kandy Esala Perahera, a magnificent, colourful festival that takes place annually in Kandy in July/ August, will be promoted overseas to attract international tourists. Further mega joint promotional campaigns are planned to take place in India, China, Russia and the Middle East – helping to boost our international recognition and communicate the wonders of Sri Lanka worldwide.

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Travel and Tourism in China With healthy economic growth and rising disposable income levels expected in China in the coming years, travel and tourism in China is expected to maintain strong growth.

ith the steady growth in China’s economy, disposable income levels among Chinese consumers have been continuously on the rise, resulting in strong growth in the numbers of holidays taken during 2012. This combined with the growing interest in achieving a better quality of life and greater personal wellbeing to boost growth in travel and tourism recently. Meanwhile, both outgoing tourist expenditure and domestic tourist expenditure enjoyed double-digit growth in current terms in 2012. 2012 saw lingering uncertainty in the global economy and a worsening of the European sovereign debt crisis and this hit inbound tourism in China hard, with reduced current value growth in incoming tourist expenditure and a decline recorded in inbound arrivals during 2012. Both business and leisure inbound tourism were negatively influenced by rising unemployment rates and less vigorous business activity in Europe and North America. There was better news for online sales of travel and travel and tourism, however. Online sales currently represent only a minimal proportion of travel and tourism value sales, although this low base means that vigorous double-digit current value growth was possible in online sales during 2012. The convenience of online sales and the wide selection of travel products and services on offer online continue to attract many Chinese people to make travel and tourism purchases online. In addition, the number of regular internet users in China increased rapidly over recent years. Direct suppliers joined the increasingly competitive online travel and tourism scene, competing with the already numerous online intermediaries. Meanwhile, mobile applications are now

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being employed by both direct suppliers and intermediaries to facilitate on-the-go use of online travel and tourism channels due to rocketing smartphone use in China. The draft of China’s Tourism Law has been under review by the Standing Committee of the National People’s Congress since mid-2012. As the first dedicated Tourism Law in China, it aims to protect tourists’ rights and ensure the healthy development of the travel and tourism industry in China. The new law is expected to come into force in 2013 and is set to be the driving force behind the anticipated strong growth in travel and tourism in China, with the industry expected to grow in a virtuous cycle of development. With ongoing improvements in living standards in China as disposable income levels continue to rise, many Chinese consumers are choosing to visit local tourist attractions for relaxation. Another factor boosting the fortunes of tourist attractions in China in 2012 was the longer national public holidays in the country, including the week-long National Day and Chinese New Year holidays. The 8% growth recorded in the number of visitors to China’s tourist attractions in 2012 was commensurate with the CAGR of 8% recorded. The number of visitors to China’s tourist attractions is expected to increase at a CAGR of 8% over the next few years, while constant value sales of tourist attractions are set to increase at a CAGR of 6%. This growth is set to be mainly driven by steady growth in disposable income levels and the rising need for travel and tourism in China which arising out of the increasing pursuit of personal wellbeing among the country’s increasingly affluent population. Domestic tourist attractions are usually the first choice for the majority of first-time travellers, while China’s immense population base means that there is likely to be a steady supply of visitors for the

country’s tourist attractions for the foreseeable future. The number of inbound arrivals in China is expected to increase slightly over the next few years, rising at a modest CAGR of 2%. The global economy is expected to recover slowly from its recent troubles, with many European and North American governments set to make stronger efforts to stimulate their flagging domestic economies. Meanwhile, the China National Tourism Administration is also expected to make stronger efforts to promote China as an ideal travel and tourism destination by launching a series of marketing activities similar to the successful Sino-Russia Tourism Year, which was held in 2012. With healthy economic growth and rising disposable income levels expected in China in the coming years, travel and tourism in China is expected to maintain strong growth. Meanwhile, the rising exposure that Chinese people now have to the outside world through various media channels including the internet is likely to continue promoting outbound tourism among Chinese consumers, a process which is also likely to be fuelled by the simplified visa application procedures which are being introduced by many foreign countries for Chinese citizens. With the release of the Outline for National Tourism and Leisure in 2013 and China’s new Tourism Law in the pipeline, domestic travel and tourism in China is anticipated to register sound growth in the coming years.

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REGIONAL ROUND-UP: EUROPE

The European Union In the short term, if travel and tourism is able to grow despite some difficult economic times, further positive growth is expected in Europe. Government policies will create â&#x20AC;&#x2DC;tourismâ&#x20AC;&#x2122; packages and here we look further into the measures being taken to respond to the changing demands of tourists.

Travel and Tourism in Germany On-going growth within travel and tourism in Germany in 2012 All in all, given unfavourable circumstances like the European debt crisis as well as recession and weak economic development in many other countries important for the German national economy, economic development in Germany and within travel and tourism was excellent in 2012, with small to considerable growth being recorded in most areas. On the one hand, most Germans remain rather optimistic and annual holidays are one of the last areas where significant cuts are made during more difficult times anyway. On the other hand, Germany also increased in popularity as a destination both for business and leisure trips, mainly due to an excellent infrastructure and the offering of good valuefor-money. Growing importance of internet and social media When comparing offline and online value sales across the board in all major areas like car rental, transportation, accommodation and travel retail, online sales continue to grow strongly (albeit not as fast as earlier in the review period), whereas offline sales are declining in many areas.

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Similarly, social media sites like Facebook, Twitter and YouTube continue to become more and more important for travel and tourism. The same is true for mobile booking services, which recorded strong growth rates, albeit from very low sales levels. Further significant growth in these areas is expected. Prices under pressure due to competition and price-sensitive customers Due to extensive competition (with overcapacity in many areas) as well as pricesensitive German consumers (especially in comparison with other Western-European countries), prices for most products and services remained under pressure towards the end of the review period. Average hotel prices in Germany did not decline significantly when VAT on accommodation was reduced from 19% to 7% at the beginning of 2010. Most companies instead used better margins to invest in renovation and other improvements which had not been possible before. Further consolidation expected in most competitive areas In line with this strong competition, which puts pressure on all players but especially smaller

independent ones or those with only one or a small number of outlets, it is expected that the consolidation process, which has been taking place in Germany for many years, will continue for the next few years. Good opportunities for further growth over forecast period Overall, and in light of current favourable development, according to most industry experts further growth is quite likely within travel and tourism in Germany since the country has considerable strengths (eg good value-for-money travel and tourism products and services and a first-rate historical and cultural heritage) as well as opportunities (eg sales increasing from a relatively low level, further investment in tourism infrastructure already scheduled). Travel and Tourism in Turkey Travel and tourism in Turkey registers another year of strong growth In 2012, Turkish travel and tourism continued to grow as the number of incoming, domestic and outbound visitors, as well as number of trips increased during the year, resulting in larger revenues across all categories. Increasing consumer optimism during the

REGIONAL ROUND-UP: EUROPE

post-recession recovery of the Turkish economy encouraged consumers to take their holidays abroad, thereby fuelling outbound visits. Despite the increasing political tension in the Middle East and the continuing economic recession in some European countries, the number of arrivals also managed to register positive growth. Arab Spring has positive effect on Turkish tourism Since its start in the spring of 2011, the Arab Spring created had a mixed impact on Turkish tourism. During the turbulence in North African countries, many Arab visitors preferred Turkish destinations which increased their popularity in the medium-term. The continuing turbulence in Syria reduced the number of Syrian visitors, yet Turkey benefited from Syria’s troubles, as Arab visitors preferred Turkey as a destination over Syria for their summer holidays. The growing awareness among Arab visitors was also met by Turkish companies, as well as tourism authorities and local and central governments. Turkey tried to improve its services in order to meet the growing demand by Arab visitors. Online transactions increase in travel and tourism The growing number of internet users, as well as penetration of mobile devices, particularly smart phones and tablet computers helped internet transactions to gain penetration of tourism and travel. In addition to companies selling their products through their own websites, the increasing number of online travel agents also contributed to online sales. Internet transactions are mostly driven by discounted prices offered by both direct suppliers and intermediaries. Even online retailers which are not specialised in tourism and travel, offer package tours at discount prices. Health tourism promises fresh blood to Turkish travel and tourism The growing position of Turkey as a health service destination triggered focused attention by tourism and health authorities towards health tourism. With its quality of services in the medical services and its obvious cost advantage, the Turkish medical system opened up new avenues for growth in tourism. Many European citizens prefer Turkish medical facilities to solve their health-related problems, not only in hospitals and other

health institutions, but also in natural thermal facilities that offer a large variety of services for the visitors. The Turkish government regards such activity as exports in economic terms, and these activities are subsidised by state. Local investors, on the other hand, tried to take advantage of the situation to develop facilities incorporating health services and accommodation, as well as other services to increase revenue. Turkish travel and tourism promises positive growth Despite the recession in some EU countries and the political instability in the Middle East, both of which led to a minimal increase in the number of trips in Turkey in 2012, Turkish tourism and travel managed to register positive growth in value terms. The government’s increasing recognition of tourism as a driver of economic growth and its actions to subsidise tourism activities signals a more planned approach to the development of tourism and its sustainability over the coming decades. The diversification of tourism destinations to extend the products and services to include other activities including spas and golf resorts, will emphasise cultural and religious tourism by using cultural and historical heritage as well as natural beauties. This is expected to change the image of Turkey from a destination of coastal tourism to serve only in summer to a destination that offers various alternatives that can be visited around the year. Travel and Tourism in Portugal Portugal travel and tourism resilient in the economic crisis The European Union and particularly Portugal faced a severe crisis which harmed European families’ overall purchasing power. In addition, other social problems such as unemployment proliferated in Europe. Despite this pessimistic scenario, Portuguese travel and tourism performed well in 2012 and the most important indicators point to positive growth. Turismo de Portugal continued its efforts to adjust to the dynamics created by this market and avoid the negative aspect of the economic crisis. Growing social segregation leads to more luxury services The European financial crisis resulted in an increasing segregation of social groups. The number of citizens with greater financial resources is growing and is using luxury

services more often. Portuguese travel and tourism witnessed the development of this trend. Several luxury four and five star hotels were opened in Portugal. Health and wellness tourism also saw growth since tourists are demanding luxury services such as spas more frequently. Low cost trend consolidates in Portuguese travel and tourism Portuguese travel and tourism witnessed an increasing contrast between luxury and low cost offerings. While the luxury segment increased its penetration, the range of low cost products saw consolidation in Portugal. This was mainly due to low cost carriers which invested large amounts of money and created regular short haul flights connecting a large number of European cities to Porto, Lisbon and Faro. In parallel, taking advantage of this increasing low cost trend, car rental, travel accommodation and travel retail also saw investment in offering tourists low-cost tourism packages. This enabled the low cost trend to grow and consolidate in the country. Government initiatives boost market performance The Portuguese Government is aware of the importance of travel and tourism in the economic recovery. It therefore redefined its strategic market plan, the PENT, to meet the most recent international trends of this market. Exclusive funds to stimulate several niche markets such as cultural tourism, golf tourism, residential tourism, nautical tourism, religious tourism, and wellness tourism among others were created. In addition, funds for the advertising of Portugal as an outstanding tourism destination were continuously awarded to Turismo de Portugal. Positive future for travel and tourism If travel and tourism was able to grow despite the troubled economic period, further positive growth is expected with the anticipated financial growth in Europe in the short term. Government policies will create packages to respond to the changing demands of tourists and are likely to lead to an outstanding performance over the forecast period. ■

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BULGARIA: from majestic mountains to golden coastline The Honourable Minister of the Ministry of Economy and Energy, Dragomir Stoynev, tells WTM about travel and tourism in Bulgaria in 2013.

Q What attracts tourists to Bulgaria? Bulgaria is an all year-round tourist destination that offers its guests a great variety of opportunities. The Bulgarian tourist product offers good quality and high standards at reasonable prices. There is something for everyone – families, young fun-seeking people or nature lovers who prefer a peaceful and quiet holiday. One can easily combine a sea summer vacation with cultural sightseeing or wine tasting. Q What destinations and activities would you recommend to first-time visitors to Bulgaria? It will take a lifetime to discover all the wonderful places in Bulgaria! Let’s highlight just a few. With an impressive 378 km of shoreline, the coast offers long sandy beaches, clear water and immense variety of resorts and vacation complexes. With more than 600 healing thermal springs, preserved nature and modern facilities, Bulgaria offers a great variety of spa and wellness holidays. Tourists may follow in the footsteps of ancient civilizations and discover the immense diversity of historic artifacts, sense the spirit of local folklore and age-old traditions with our distinctive customs, crafts

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and colorful festivals. The modern ski racing tracks host European and world championships and offer excellent conditions for winter sports. During the summer season a well-developed network of eco-trails allows visitors the opportunity to appreciate the remarkable beauty of the mountains. Bulgaria is proud of its pristine nature and amazing biodiversity. The Ministry of Economy and Energy is focusing its efforts in promotion of sustainable, eco and rural tourism. All golf courses in the country are equipped with 18 holes, and they offer everything golfers seek in the world-class golf resorts. The cities are vivid, multicultural and full of shopping and entertainment. Q Has 2013 been a successful year for tourism in Bulgaria? Bulgaria ranks fourth among the EU member countries in growth (4.7%) of winter tourism, according to Eurostat data for the 2012-13 season. We mark the end of yet

another successful summer season, and the preliminary data for winter 2013-14 is looking even better. Q Could you provide us with your most recent tourist figures for Bulgaria? In 2013, inbound tourism increased by 5.5% on the 2012 period. Bulgaria’s top five EU source markets are: Greece, Romania, Germany, Great Britain and Poland. Statistics show a positive trend in visits by tourists from the Russian Federation (+ 13.8%), Germany (+9.4%) Ukraine (+ 16%) and Turkey (+ 32.5%). Q Could you tell us about the current tourism projects that you are promoting? At this year’s WTM, the Ministry would like to focus on adventure travel, in addition to the opportunities for exciting experiences Bulgarian nature offers. Bulgaria invites you to a unique journey: from majestic mountains, through fragrant rose valleys, to the long golden coastline.

Uniquะต in its Diversity

www.bulgariatra avell.org

DESTINATION FOCUS

Plovdiv Candidate for European Capital of Culture 2019 The oldest continuously inhabited city in Europe, Plovdiv has a rich cultural heritage and packs a lot to see into a small area.

s Plovdiv is the second largest Bulgarian city, located on a crossroad of civilisations, linking the Balkans, Central and Western Europe, it presents a lot of logistical advantages. Here you can enjoy the splendour of one of the best-preserved ancient theatres in the world, which is in use for a variety of events during the summer. Dating back to the second century AD, it fascinates visitors even today. The stage has two levels with beautiful friezes, cornices and statues. There are about 3,500 marble seats 28 rows and an Imposing Lodge. Visitors should not fail to visit the Roman stadium, the Forum complex, the Odeon, or the Reserve area on the Three Hills where one can find remains of the first Thracian settlement dating from 8 000 years ago. The Ancient Plovdiv historical reserve is a rare combination of prehistory, Thracian culture, Hellenistic and Roman culture, the Middle Ages and the National Revival period. Some of the most picturesque sites in the old town of Plovdiv are typical representatives of Plovdiv Revival period houses. Plovdiv Municipality hosts more than 100 cultural events, including festivals of national and international importance such as the Verdi Festival, the International Folklore Festival at

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the Ancient Theatre, the Night of Museums and Galleries, the Autumn Salon of the Arts and the Young Wine Parade in the Old Town. Plovdiv’s precious exhibits, venues, modern centres for contemporary art and studios give it its reputation as the city of artists and of fine arts galleries and the city is a Candidate for European Capital of Culture 2019. More than 2,000 restaurants, cafés, late evening clubs, casinos and other entertainment places wait for the guests of the city and offer a combination of rich cuisine, music and dance performances of any genre. Plovdiv is a great starting point for exploring various destinations in the region, such as the famous Rose Valley. Those looking for pleasure and relaxation can take a cultural and spa tourism journey, about 45 km away from Plovdiv to locations that were known to the Emperors of Ancient Rome. Close to Plovdiv one can enjoy the splendor of the Thracian tombs situated just one hour drive away. There are also plenty of resources related to worship tourism. As Plovdiv is the gateway to the mountains of Bulgaria and the starting point for the practice of climbing, mountain biking and skiing, the closest opportunity is about 60 km away. The Route of the Wine is one of the most favorite for tourists – there are numerous wine houses in Plovdiv, or in the nearby villages, where you can taste different sort

of wines including Mavrud - the indigenous Thracian wine which was referred to by Homer in The Iliad. To make a long story short: put Plovdiv on your tour agenda! The Municipal Enterprise for Tourism, Plovdiv, represents the city’s tourism at an international, national, regional and local level. Promoting the city as an attractive tourist destination at home and abroad, the enterprise organizes various tourist product-related advertising campaigns, conferences, seminars and other events. There are two Tourist information centres in the structure of the Municipal Enterprise that provides information for the Bulgarian and foreign tourists and the citizens of Plovdiv.

INFORMATION For further information, please contact the Municipality of Plovdiv Tourist Board Tel. +359 32 620453 Tel. +359 32 656794 tourism@plovdiv.bg www.plovdiv-tour.info

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Romania Land of dreamy landscapes, quaint villages and ancient traditions Mr Razvan Filipescu, President of the Romanian National Authority for Tourism, tells WTM why the mystery of Romania keeps visitors enchanted.

Q What attracts tourists to Romania? It has to be the mystery of it all. Over the years there have been good things and bad things, good rumours and bad rumours going around about Romania. Nobody can quite classify it. We have a popular legend in Romania about a fair maiden who appears floating in front of the emperor – neither riding nor on foot. The concept of Romania as a tourist destination is a little like the maiden– hanging suspended in the minds of tourists. The National Authority for Tourism is still working at establishing it firmly on their agenda, and judging by the numbers we’re doing a pretty good job.

Q What have been the most significant trends for tourism in Romania in 2013? As in previous years, Transylvania with its fortified churches, quaint villages, traditions and legends is still number one as the destination of choice in Romania, especially for British tourists. Bucharest as a city break has attracted a lot of tourists this year, mainly due to its lively old centre and worldclass museums and attractions. Many tourists chose to party their summer away in the clubs and beach bars at the seaside, while many still prefer the Danube Delta UNESCO site.

Q What destinations and activities would you recommend to first-time visitors to Romania? Go for the countryside. Head for nature. Romania is blessed with such an incredible amount of dreamy landscapes that the tourist will have a hard time trying to do anything else but take photographs and be in awe. The Carpathian mountains, rolling gently on the slopes of the hills down into the vast plains and floating at will on the channels of the Danube Delta, provide the kind of photo opportunities made in photographers’ heaven. And then there are the people - kind and hospitable, the architecture old and new, the traditions and the religion. And we haven’t even touched on the food and wine!

Q Could you tell us about the current tourism projects you are promoting? Romania is excited to promote its winter sports resorts. The facilities are world class and in the past few years we have established quite a reputation for our ski schools.

Q Has 2013 been a successful year for tourism in Romania? Judging by the latest figures available, we are expecting an increase once again in the number of tourists that visit Romania. In terms of numbers in the first eight months of 2013, we saw an increase of 2,3% in the number of foreign tourists compared to the same period in 2012. Further increase is expected until the end of the year.

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Q What exciting projects are you planning for 2014 and the next few years? An integrated world wide marketing campaign is in the works at the moment. It will include an internet portal aimed at being the first port of call for tourist information about Romania. We also have some unusual campaigns and partnerships up our sleeve that will be unveiled in due course… Q What are your predictions for the future of the travel industry? Everybody is a tourist – for pleasure, leisure, work or business. We constantly change and develop, and the travel industry has to keep up with us and our needs and preferences. Versatility is the key. Niche is the word for success.

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Belgium: food lover’s dream, beer lover’s heaven There is so much more to Belgium than you would think. People often forget about its astonishing art history, its 60-plus UNESCO sites and its spectacular carnivals that rival those in Rio, its vibrant theatrical and artistic life and, of course, the fabulous food, beer and chocolate. Read on for a taste of Belgium…

russels, the largest urban area in Belgium, is the capital and the de facto capital of the European Union. The Visitors’ Centre has free entry and has interactive multi-media displays that guide visitors through the journey of European integration and the impact this has on our everyday lives. The centre caters to all 24 official languages of the European Union and is fully accessible to those with special needs. The capital’s highlights include the iconic Manneken Pis statue and the twin towers of the Cathedral of St Michel & Gudle with its heady mix of Romanesque, Gothic and Renaissance styles.

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The heartbeat of the city is the Grand Place which houses markets, the Hotel de Ville, cafes, festivals, museums and shops. And annual festivals such as The Brussels’ Jazz Marathon and the Nuits Botanique Festival, the Tapis de Fleurs, a floral extravaganza, and the Belgian Beer Weekend attract many visitors. These, together with the flea and antique markets every weekend in most cities, bring communities and visitors together. Belgium is a country of two distinct halves. Dutch-speaking Flanders in the north with its historic cities, and French-speaking Wallonia in the south with its caves, castles, bucolic valleys and outdoor activities including the Festival of Wallonia where you can hear classical music played in castles, abbeys and churches. A great rail service connects the towns, villages and cities. For those exploring the country on driving or cycling holidays, inns and 5-star hotels are dotted en route and most are of an excellent standard. Art and history aficionados will love the galleries in Mons and Leuven, the new Hergé museum at Louvain-la-Neuve and the Magritte Museum. The Grand Curtius in Liège, and the Liège-Guillemins station give a taste of old and

new. And for a taste of Belgium’s medieval past step back in time with a visit to Ghent and Bruges. We must also not forget Belgium’s role in the First World War for the Flanders Fields and the Memorial Museum at Passchendale are a stark reminder of Europe’s tragic past. Belgium is a country with beautiful landscapes and bustling cities, wonderful people, food and drink, rich in history, music and art. It is easily accessible via trains, planes and automobiles so why not visit soon? More information from www.visitbelgium.com

DESTINATION FOCUS

I think therefore

I amsterdam The much anticipated reopening of Amsterdam’s famous Rijksmuseum has seen tourists flocking in their millions to one of Europe’s travel hotspots. Machteld Ligvoet of tourist board I amsterdam explains why the capital’s culture keeps visitors returning.

esearch reveals that visitors to Amsterdam are attaching increasing importance to the range of cultural activities on offer in the region, prompting the initial decision to visit the city and influencing how they spend their time once there. Some 66% of visitors cite cultural history as the reason for their visit, with a further 50% pinpointing Amsterdam’s museums as the key

attraction. 2013 saw the re-opening of the Rijksmuseum following a major 10-year restoration project. The museum, which holds an astounding 1.5km of art, underwent a complete restoration; 80 halls holding 8,000 items narrate the last 800 years of Dutch history. The Rijksmuseum’s internationally revered collection features some of the nation’s most famous works and attracted over a million visitors in the first four months of opening its doors. Returning visitors are drawn to the city’s famous canals, developed in 1613. Since 1999, the city’s distinctive canal landscape has officially been protected, and in 2010 the Amsterdam Canal Ring was added to UNESCO’s World Heritage List. In 2013, the Canal Ring also celebrated its 400th birthday. The Amsterdam Light Festival will return this winter season until late January 2014. The event features an evening walking route, spectacular light installations and the canal parade – all based on the theme of ‘Building with Light’. 2014 also sees the opening of a Waldorf Astoria Hotel, the unveiling of many cultural events, spectacular festivals and new exhibitions, including the Marcel Wanders exhibition at Stedelijk Museum, which opens next February. A city consistently evolving and reinventing itself, Amsterdam continues to mark itself out as a cultural landmark of Europe.

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I amsterdam: Under the motto ‘I amsterdam’, Amsterdam Marketing presents the region as a dynamic place to live and work, an attractive travel destination and a test market for innovation. For more information please visit www.iamsterdam.com

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THE PASSCHENDAELE EXPERIENCE

DESTINATION FOCUS

MUSEUM TRENCHES DUGOUT

KASTEEL ZONNEBEKE CHATEAU Ieperstraat 7A, B-8980 Zonnebeke, Belgium â&#x20AC;&#x201D; T +32 (0)51 77 04 41 toerisme@zonnebeke.be â&#x20AC;&#x201D; www.passchendaele.be

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DESTINATION FOCUS

Austrian Alpine delights Inspiring travel ideas, the Austrian Tourist Board’s website presents an A-Z of accommodation, travel and tourism advice – they encourage visitors to ‘arrive and revive’ so we find out more about this country in the heart of Europe.

istorically one of the great powers of Europe, Austria comprises nine federal states and is one of the richest countries in the world. The Alps dominate the western and southern parts of Austria while the eastern provinces – including Vienna, the capital – lie in the Danube basin. Vienna has a wonderful heritage in the world of music, art and philosophy. It was home to Mozart and Beethoven, to artists such as Gustav Klimt and some of the world’s foremost thinkers including Freud and Wittgenstein. Characterised by baroque architecture Vienna is home to many museums and galleries including The Belvedere Palace which houses the Österreichische Galerie (Austrian Gallery). Moreover, grand palaces such as the Hofburg, the base of the Habsburgs for over six centuries, and the Schönbrunn, the former imperial summer residence with its spectacular gardens, the Gloriette monument and the Palm House attract hordes of visitors each year. Today’s Vienna has the hustle and bustle

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of a modern city with a wonderful array of restaurants, bars and coffee houses and is a haven for the ardent shopper. There are many places to stay, from 5-star hotels offered by the likes of the International Hotel Management group to hostels and B&Bs. For music fans the Philharmonic Orchestra, The Staatsoper Opera and the Vienna Boys’ Choir offer a variety of music to suit all classical tastes whilst the rest of the city has a thriving modern art and music community. Innsbruck, the capital of Tyrol and the fifth largest city in Austria, has hosted the winter Olympics twice and its snow capped mountains and historical buildings make it one of the best places to visit in Europe. Ski resorts such as Nordkette and Olympia SkiWorld are the most famous but the slopes around Seefeld and Tulfes also offer great skiing and snowboarding. In the warmer months the lakes are great for sailing and swimming and there are many beautiful trails for hikers. For culture vultures, museums and palaces such as the Goldenes Dachl built in 1500 and the Imperial Palace built by Archduke

Siegmund in Gothic style c.1460 are a taste of its past. Families and children will enjoy The Alpen Zoo at the foot of the Nordkette mountain range, which houses the beautiful forest animals unique to the Alps, and the quaint market fairs, spas and restaurants and bars offer off-piste fun and relaxation. Austria shares its borders with the Czech Republic and Germany to the north, Hungary and Slovakia to the east, Slovenia and Italy to the south, and Switzerland and Liechtenstein to the west making lakeside excursions to Burgenland or trips to the Danube Valley, Znojmo in the Czech Republic or Bratislava in Slovakia just short hop away. For more info visit www.austria.info

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INNSBRUCK TOURISMUS GRAFIK h. a.

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Alpine urban Lifestyle The Innsbruck area features 21000 beds in all categories from private apartments to 5 Star hotels. Host of 3 winter Olympic games, the city and its 40 holiday villages offer customers a fantastic blend of nature and culture. Fantastic shopping experiences and world class sporting facilities round off the product to give your clients that unique Alpine Urban Lifestyle. For the Tour Operator the hotels offer you some of the best purchase rates in central Europe, allowing you to increase your margins. We look forward to meeting you at World TravelWTM Market events2013 in 2013. Catalogue 195 All information can be found on www.innsbruck.info

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French masterpiece We take a look at the many beautiful and gastronomic regions in France and which destinations are now the most popular with tourists from all over the world.

s one of Europe’s most beautiful and popular tourist destinations, France attracts approx 79 million visitors per annum. Its coastline stretches from the North Sea and along the Channel to the Atlantic Ocean in the west, and along the Mediterranean in the south. With spectacular mountain ranges in the east and the south, bustling cities, beautiful countryside landscapes and four great river basins, there are a variety of wonderful holiday options. Popular destinations are, of course, Paris for its vitality and its art, Collonges-la-Rouge or Locronan for picturesque country villages, St Tropez and Cannes for their highlife and beaches and the Alps for some of the world’s best skiing. With Belgium and Luxembourg in the north, Germany, Switzerland and Italy

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in the east, and Spain in the south, the rest of Europe is easily accessible by car or by boat. Companies such as CroisiEurope offer sea cruises as well as river trips along the Rhine, Rhone and Seine. For history and culture buffs there are the pre-historic caves to the standing stones of Carnac; the fine art collections in the Louvre or Orsay museums, the architectural masterpieces such as Chenonceau, Blois and Chantilly, monuments like the Arch at La Défense and the Centre Georges Pompidou and the château of Auvers-sur-Oise where Impressionism blossomed, as well as the Eiffel Tower in Paris. A 50-minute ride on the Speed ferry Sea Cat from Dover in England or a 20-minute drive from Calais is Boulogne, the premier fishing port in France which, according to legend, became a pilgrimage site when a ship washed

up on its shores in 636AD with only a statue of the Virgin Mary. Moreover it has been used as a launching pad for strikes against England by Julius Caesar, Napoleon and even Hitler. Packed with historical sites, an impressive clutch of gastronomic restaurants, a lovely beach, the Nausicaa National Sea Centre and some really enjoyable shopping, it is seen as fantastic day-trip fodder from the UK. And for those with children a visit to Disneyland Paris, the mecca of all things fun, is a must. Each year 13 million people pass through its gates and it is France’s most visited destination. Mickey and Co welcome you with a taste of family entertainment just outside Paris! From food and wine to art and culture to winter and summer fun France really does have everything for everyone. More information from us.franceguide.com

CRUISE THE WORLD’S MOST BEAUTIFUL WATERWAYS Come and see us!

CroisiEurope is proud to reveal the charms of France’s canals in the regions of Alsace-Lorraine, Burgundy, Provence and Champagne on board a collection of new hotel barges, with a maximum capacity of 24 passengers.

Europe zone -Entrance N7 STAND N°EM1605

Launched 37 years ago, CroisiEurope is Europe’s market leader in river cruising, with 30 vessels operating on more than 15 rivers as well as along various European coastlines. As owner, operator and manager of all its vessels, CroisiEurope is able to offer products that are renowned for their high quality while being very attractively priced. CroisiEurope takes you away for so much less, but still includes it all.

CroisiEurope also offers exceptional coastal cruises in the Adriatic on board an intimately sized cruise ship, the “MS Belle de l’Adriatique” accommodating just 200 passengers.

CroisiEurope invites you on the Mekong. Step onboard one of the only ship that sails up the Chao Gao Strait to Ho Chi Minh City: a 4-star, colonial-style ship, the “MS RV Indochine” which accommodates 48 passengers. CONTACT INFORMATION : Headquarters (France) - 12, rue de la Division Leclerc - F-67000 STRASBOURG - France Phone : 00 33 3 88 76 44 44 - Fax 00 33 3 88 32 49 96 WTM Catalogue 2013 197 info@croisieurope.travel - www.croisieurope.travel

DESTINATION FOCUS

Gently cruise the world’s most beautiful waterways

LIFE IN THE SLOW LANE Launched 37 years ago, CroisiEurope is now the European market leader in river cruising, with 30 vessels operating on more than 15 rivers as well as along various European coastlines. s owner, operator and manager of all its vessels, CroisiEurope is able to offer products that are renowned for their high quality while being very attractively priced. CroisiEurope takes you away for so much less, but still includes it all.

Today, CroisiEurope is an international company carrying over 200,000 passengers each year, 50% of whom come from outside of France. River & coastal cruising – a different approach The leisurely pace of river and coastal cruising allows travellers searching for meaning, tranquillity or enjoyment to truly experience the culture of a region or a country. Having been built with people in mind, on a human scale, CroisiEurope’s vessels are the perfect size to be able to moor in towns, allowing its cruise passengers to not only to take part in many excursions by coach but also to walk to the historic city centres. With a maximum capacity of 200 passengers, there is a warm and convivial ambience onboard, which makes it easier for passengers and crew to meet and get to know each other. On the rivers of Europe With a presence throughout Europe,

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CroisiEurope offers several destinations from the South on the Guadalquivir River in Spain, the Douro River in Portugal and the Pô in Italy, as well as to the East of Europe cruising the Danube and the Rhine rivers from Amsterdam to the Black Sea. CroisiEurope has also continued to extend its presence on the rivers of France. Recently a second ship, the MS Cyrano de Bergerac, was inaugurated in Bordeaux, while a fourth vessel has been introduced on the Seine River. Currently, CroisiEurope boasts the largest fleet of vessels in France: four vessels on the Seine, two on the Gironde, the Garonne and the Dordogne, three on the Rhone and a dozen on the Rhine. On the canals of France In order to offer a wider product range, CroisiEurope is proud to reveal the charms of France’s canals in the Alsace-Lorraine and Burgundy regions, with Provence and Champagne soon to follow. Come onboard these new hotel barges, with a maximum capacity of 24 passengers, and discover some authentic landscapes and traditional typical villages in a peaceful atmosphere, in close proximity to local life and activities. On the Mekong River The mythical river par excellence, the Mekong originates in the heart of the Himalayas and

flows into the China Sea after a 4500 km journey. We invite you to step onboard one of the only ship that sails up the Chao Gao Strait to Ho Chi Minh City and the lake at Tonle Sap followed by a visit to the ancient sites at Angkor. The 48-passenger “MS RV Indochine” is a four-star, colonial-style vessel whose interior is clad entirely in exotic wood and is a haven of well-being and comfort.

Annonce_A5_CAB_NapoleonGB.indd 1

Coastal cruises Having introduced a cruise programme in Croatia in 2007, CroisiEurope offers exceptional coastal cruises on the Adriatic Sea from April to November. New for 2013 is an exciting cruise in the Mediterranean to the crossroads of Byzantine and Christian civilizations in Cyprus, Bethlehem and Jerusalem. Operating from November 2013 to March 2014, this innovative cruise is on the “MS La Belle de l’Adriatique”, an intimate cruise ship accommodating just 200 passengers and a truly unique vessel in its class. ■ Contact information Headquarters - 12, rue de la Division Leclerc F-67000 STRASBOURG - France Phone: 00 33 3 88 76 44 44 Fax 00 33 3 88 32 49 96 info@croisieurope.travel www.croisieurope.travel

WTM Catalogue 2013

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UK 0GĂ&#x2122; DF Paul HAGAN | Tel.: +44 (0)7917 424010 | paul.hagan@traveleurope.cc Inserat_WTM_August_2013.indd 1

14.08.2013 09:33:59

DESTINATION FOCUS

A taste of Switzerland

Photos: Courtesy of Switzerland Tourism

Home to the first alpine UNESCO World Heritage site and with the highest train line reaching the ‘Top of Europe’, Switzerland has so much to offer visitors – from the stunning glaciers and lively cultural cities to its world famous après-ski chic and delicious chocolate, find out how Switzerland Tourism is faring this year and how its latest expert app MakeMySwitzerland.com will help secure its future.

witzerland has a long history of attracting visitors and the country’s trend for authenticity and natural beauty is not showing any signs of waning. Switzerland Tourism has in the past few years has invested heavily in various marketing campaigns and it would appear that its efforts are starting to pay off – for the first time in three years, UK visitor numbers to Switzerland are on the rise. 2013 has seen an increase year-on-year for both the winter and the summer periods. This is also largely thanks to the support Switzerland continues to receive from its partners; not only its partners in Switzerland but also the tour operators from the UK. Through joint campaigns, investments and initiatives, Switzerland remains at the forefront of customers’ minds resulting in an increase in bookings. The trend is for shorter stays due to Switzerland’s accessibility and excellent product mix, and in terms of a target market it would appear that DINKS (dual income, no kids) and empty-nesters are the main focus. 2013 tourist figures show that overnight

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stays in Swiss hotels have incerased by 3.5% from 2012, with this increase shooting to 9.8% in June 2013. So why is Switzerland seeing this encouraging upturn? The scenery, diversity, authenticity and proximity to nature have always been key motivators for guests visiting the country, and this certainly continues to be the main attractions for British guests holidaying in Switzerland. This has been particularly evident this year with the 150th anniversary celebrations of Switzerland’s first grand tour. Back in 1863 a group of British travellers set out for Switzerland on the first organised group trip by travel pioneer Thomas Cook, and through their three-week long journey the beauty and scenery captivated the travellers in the same way as it does when guests journey to Switzerland today. Aside from the scenic landscapes, Switzerland also has a rich city and cultural life which may not be as well known as some of its European counterparts. To help promote city life MakeMySwitzerland. com, a free mood-making app packed with expert advice from 30 ‘on-the-ground’

ambassadors, has just been launched. From DJs to fashion designers, personal shoppers to party-loving students, the selected ambassadors give their insider tips and recommendations. So what exciting projects are in the pipeline going forward? Next year the creators of the app are turning their attentions to the amazing views and vistas that Switzerland is home to. This could be views from the mountains, lakes, from city bridges and high-rises to hotel rooms which incorporates not only the varied landscapes of Switzerland but also the city’s meetings and conference sector. The winter season of 2014-15 will be another landmark occasion as the 150th anniversary of winter tourism will be celebrated. Winter tourism in its modern form started with a famous bet between the owner of the Kulm Hotel in St Moritz, Johannes Badrutt, and a group of British summer guests. Badrutt dared them to come and stay for the winter, which they of course did, and since then the Brits have flocked to St Moritz and other Swiss winter destinations helping shape the future of

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winter tourism. Looking further ahead, the country will also be celebrating the 150th anniversary of the first successful ascent of the Matterhorn in the summer of 2015. The feat was completed by another pioneering Brit, Edward Whymper, adding another chapter in the history of the Brits’ love of Switzerland. Also during the summer of 2015 several touring routes throughout Switzerland will be launched, taking visitors on journeys across the many and varied regions and cities. To ensure that Switzerland remains at the forefront of modern tourism, the country continues to invest in its infrastructure.

Substantial investments have been made over the last few years into the Swiss hotel industry, and are currently being directed into the mountain infrastructure. By improving and creating new cable car links, Switzerland will be able to offer even larger ski areas for all levels of skiers as resorts at Arosa & Lenzerheide, Grimentz & Zinal and, eventually, Andermatt & Sedrun will be linked. At the end of 2016 another Swiss engineering feat will be completed as the Gotthard base tunnel will open for traffic. The 57km long tunnel will be the longest in the world and will cut transfer times from Zürich in the north to Lugano in the south

by one hour, thanks to the high-speed rails links which will be in place. The tunnel will be open to passenger and freight trains, thereby transferring heavy-goods traffic from road to rail, in line with Switzerland’s aim to work towards a sustainable future. Switzerland Tourism’s main aim is to ensure that the country keeps its popularity, not only for its traditional markets of Western Europe and the US but also the growing and emerging markets such as China, India and Brazil. It hopes to continue the long legacy of Switzerland as a holiday destination with high quality service, infrastructure and authentic attractions in order to pass it on to future generations of tourists, a ‘chocolate box bursting with unexpected flavours’ thriving on its cohabiting cultures.

About Switzerland Tourism Switzerland Tourism (ST) is the national marketing and sales organisation for Switzerland. It has been promoting Switzerland as a holiday, travel & conference destination at home and abroad for more than 90 years by federal mandate. ST positions Switzerland as a tourism brand standing for quality, naturalness, authenticity, sustainability and modernity under the overall concept of ‘Swissness’. With its HQ in Zürich, ST has a presence in 27 countries, employing 240 staff. For more info visit www.myswitzerland.com

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Tourism is in Switzerland’s Genes

According to WEF rankings, Switzerland has become the world’s most competitive country in terms of international tourism. Jürg Schmid, CEO of Switzerland Tourism, finds out how the little country has become a big player. Switzerland has been welcoming tourists from all round the world for over 200 years. Winter tourism was actually invented here in 1864, by a St Moritz hotel keeper called Johannes Badrutt. Since then the years have gone by and the economic importance of tourism for Switzerland has grown. Today it represents over 5% of Switzerland’s GDP, and generates some 34.5 billion Swiss francs of annual revenue. But the importance of tourism for Switzerland should not just be measured in terms of revenue generated, for it also creates wealth for other sectors such as retail and watchmaking, representing a vital activity for the Swiss economy. The black and white photos showing the pioneers of tourism in Switzerland some two centuries ago provide evidence of the start of a radical transformation which took place in our country and saw technology play a key role, especially through the exploits of the railway engineers. If Switzerland is also renowned as a paradise of scenic mountain trains like the Glacier Express, Bernina Express or Golden Pass, it is thanks to the ingenuity of these railway builders. Today people can visit Switzerland in instant colour via the social media. Web technologies

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and mobile terminals are advancing at top speed, bringing the virtual discovery of Switzerland’s wonderful landscapes and attractions within everybody’s reach. Nothing, however, can beat a real trip to Switzerland – plunging into the diversity of its natural settings, from palm-trees to glaciers, discovering the cultures that co-exist in this small area of land and the wide range of traditions still very much alive today. In the 21st century, wherever they come from, the greatest motivation for tourists visiting Switzerland remains the desire to discover the spectacle of Mother Nature. If Switzerland has succeeded in becoming the world’s most competitive country in terms of international tourism, according to the WEF 2013 rankings, it is because it cultivates and develops its skills in terms of hospitality, transport infrastructures, accommodation and sustainable development. Because in a world which is becoming increasingly globalised and uniform, it has managed to preserve its own authenticity; its four cultures, its traditions and its customs. Since the era of pioneers like Badrutt, tourism has been in Switzerland’s genes. At this year’s WTM, see for yourself what Switzerland has to offer, and why we can perpetuate the enchantment Switzerland’s first guests experienced 200 years ago. ■

Cruise the European waterways with Feenstra Rhine Line

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2013 Feenstra Rhine Line is one of Europe’s foremost river cruise companies. Feenstra Rhine Line operates a fleet of 12

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13-09-13 15:46

DESTINATION FOCUS

On top of the World A taste of the classic British seaside – albeit with much finer weather – awaits visitors to Gibraltar, along with one of the most remarkable inter-continental vantage points in the world.

ith its penchant for afternoon tea, fish and chips, pastel beachfront lodgings and of course pubs, Gibraltar is unmistakably a British Overseas Territory, but visitors may be surprised to discover by its rich and diverse wildlife. High up on Gibraltar’s infamous rock live the Barbary Macaques, Europe’s only example of wild primates. Legend has it that when the monkeys leave, Gibraltar will cease to be British. The surrounding waters are inhabited with flying fish and dolphins, often observable from a boat trip around the local bay. Close attention has been paid to environmental preservation in Gibraltar, and the rock itself is home to a carefully protected nature reserve. The Alameda Gardens Wildlife Park is a must for botany enthusiasts, home to a remarkable range of species and historical points of interest. The rock itself is a focal point for Gibraltarian tourism and has long fascinated imaginations; ancient Greek and Roman myth holds it to be one of the two Pillars of Hercules, split from its counterpart in Morocco by Hercules himself. Rising some 430m, it provides spectacular views of the surrounding area, with Africa filling one horizon and the Mediterranean Sea and Atlantic Ocean falling either side.

For more information, visit www.visitgibraltar.gi

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The Italian Job

lacus ullamcorper dapibus. Praesent nec eros orem ipsum dolor sit amet, consectetur ac orci tempus interdum. Fusce vel sem at adipiscing elit. Suspendisse malesuada odio ornare consectetur. Vivamus eu augue pharetra massa ac ullamcorper. Duis We meander through the cultural and artistic regions Italy… mauris, at of mattis nunc. Nullam placerat iaculis sodales dui vel justo aliquam id blandit risus nunc. Pellentesque habitant morbi tristique scelerisque. Quisque nibh tortor, malesuada et senectus et netus et malesuada fames ac dictum eu, egestas non ante. Proin elementum turpis egestas. Morbiofvel augue eget erat dictum sollicitudin. odio –erat. To Suspendisse the north eastnec of Italy running from the mighty Dolomites to the Adriatic Sea through an expanse hills, rivers tempor.treasures. In at metus magna. Etiam a Integer porta, and lacuscanals et ultricies arcu nisl – liesporta, the Veneto Region, an area remarkable for its diverse natural beautymollis and artistic nulla nibhthe imperdiet pellentesque risus, a bibendum magna ante including Venice, a city of marble palaces constructed Comprising seven provinces, on eu water, region vehicula. has long Vestibulum et lorem leo eleifend dignissim nulla. Integer nunc fascinated felis, pharetra drawn visitors by in the grandeur of its landscape and culture. Unsurprising then, thatsed tourism is the rutrum. main Lorem sit amet, porta blandit, source sagittis of non purus. Maecenas Veneto’s economic vel activity – with a turnover of 15 billion Euros in 2012, theipsum regiondolor accounted forconsectetur 20% of all adipiscing elit. Suspendisse malesuada pharetra odio quis nibhofdapibus pulvinartourists. eget eu turpis. Italy’s foreign massa ac ullamcorper. Duis so orem ipsum dolor sit amet, consectetur adipiscing elit. Sed ut sapien quis risus porta varius et at Suspendisse malesuada pharetra massa ac dolor. Nulla adipiscing lectus a diam iaculis ullamcorper. Duis sodales dui vel justo aliquam hendrerit. Ut aliquam euismod turpis a lacinia. id blandit risus scelerisque. Quisque nibh Curabitur id elit risus, non semper neque. The Art Cities The Seaside Resorts tortor, malesuada et dictum eu, egestas non Mauris imperdiet tincidunt ligula in pharetra. Add to the outstanding examples of With 120km of sandy beaches stretching ante. Proin elementum dictum sollicitudin. Phasellus semper elit. Praesent Venice, aPadua, Vicenza Verona,tincidunt Treviso, along the Adriatic coast, sun worshipers Suspendisse nec odio erat. Integer porta, vehicula lobortis.a Praesent nonsmall felis id Rovigonulla andut Belluno, network of will be spoilt for choice. Tourist favourites lacus et ultricies porta, arcu nisl pellentesque erat lobortis facilisis. ac and sagittis mi. Duis centres rich in art,Nulla history culture and include Bibione, Caorle, Eraclea Mare, risus, a bibendum magna ante dignissim nulla. a magna ac molestie lectus. Nullamis it is notjusto, difficult to see why the region Lido di Jesolo, Cavallino, Lido di Venezia, Integer nunc felis, pharetra in porta blandit, sodales urna ultrices et dictum massa one ofvelit the ut world’s destinations richest in Chioggia/Sottomarina and Rosolina. sagittis non purus. Maecenas vel odio quis malesuada. Aenean in aliquet dui. Nunc artistic culture. nibh dapibus pulvinar eget eu turpis. commodo molestie imperdiet. Sed ut sapien quis risus porta varius et at dolor. Nulla adipiscing lectus a diam iaculis hendrerit. Ut aliquam euismod turpis a lacinia. Curabitur id elit risus, non semper neque. Mauris imperdiet tincidunt ligula in pharetra. Phasellus a semper elit. Praesent tincidunt vehicula nulla ut lobortis. Praesent non felis id erat lobortis facilisis. Nulla ac sagittis mi. Duis aThe magna justo, ac molestie lectus. Nullam Mountain Resorts sodales velit utDolomites, urna ultrices et dictum massa The famous a UNESCO malesuada. Aenean in aliquet dui. Nunc world natural heritage site, belong to the commodo molestie imperdiet. Veneto region. With 70% of their entire range and naturalistic enclosures, such Phasellus facilisis vestibulum diam utwhere auctor. as the enchanting area of Cadore Nam tellus, and ornare convallis at, we filorem nd Cortina thevel heights of Mount consequat nondepth mi. Sed risus Civetta, give to pellentesque Veneto’s landscape idand elit viverra egestas. Cum natoque draw tourists keen tosociis escape to the penatibus et magnis dis parturient montes, mountains. nascetur ridiculus mus. Vestibulum euismod, justo a varius bibendum, sapien nibh faucibus metus, ut ultrices arcu dui quis ipsum.

Phasellus facilisis vestibulum diam ut auctor. Nam lorem tellus, ornare vel convallis at, consequat non mi. Sed pellentesque risus id elit viverra egestas. Cum sociis natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus. Vestibulum euismod, justo a varius bibendum, sapien nibh faucibus metus, ut ultrices arcu dui quis ipsum. Ut fermentum sodales erat a elementum. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nam suscipit molestie risus, ac dapibus nisl semper quis. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Sed massa quam, sodales quis semper eget, vulputate at arcu. Duis in ligula non erat sagittis aliquet non quis purus. Etiam venenatis tellus dolor, sed tincidunt dui. In ac sapien ipsum, a faucibus nisi. Nullam vitae molestie orci. Fusce varius pretium feugiat. Vestibulum ante ipsum primis in faucibus orci luctus et ultrices posuere cubilia Curae; Subheading test Proin massa eros, suscipit a molestie vel, sodales at lorem. Nam est tellus, convallis ut viverra ut, rutrum id felis. Fusce rhoncus nunc eu quam pharetra hendrerit. Curabitur eu turpis augue. Mauris varius dapibus magna, et suscipit neque bibendum nec. Nunc auctor, felis quis eleifend lacinia, velit eros aliquet orci, id pellentesque quam ligula at urna. Phasellus rhoncus dolor quis orci scelerisque nec cursus dolor sollicitudin. Nulla facilisi. Nunc pulvinar augue sit amet

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Around Lake Garda Veneto’s side of Lake Garda offers leisure opportunities all year round for lovers of sailing, windsurfing and other aquatic sports, whilst the spas of Abano, Montegrotto Bibione, Recoaro Terme, Caldiero and Valgrande-Comelico provide luxury for those seeking a more indulgent break. Getting there: Veneto is easily accessible, with no less than three airports providing regular flights. Where to stay: Accommodation runs from 5-star luxury to more budget friendly options.

Ut fermentum sodales erat a elementum. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nam suscipit molestie risus, ac dapibus nisl semper quis. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Sed massa quam, sodales quis semper eget, vulputate at arcu. Duis in ligula non erat sagittis aliquet non quis purus. Etiam venenatis tellus dolor, sed tincidunt dui. In ac sapien ipsum, a faucibus nisi. Nullam vitae molestie orci. Fusce varius pretium feugiat. Vestibulum ante ipsum primis in faucibus orci luctus et ultrices posuere cubilia Curae;

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Veneto, a year roun

Veneto, a year round Italian paradise. Venice, sure. But also art cities like Verona, with the famous Arena and Juliet's ba Vicenza, town of Palladio, Padua, rich in art and spirituality and the medieval Treviso; the delightfulness of the Lake Gar majesty of the Dolomites, recently named UNESCO World Heritage Sites; the unique wet environment of the river Po de and lively beaches for the summer; from the thermal resorts to the best golf courses you can expect, the list of treasures this region a top tourist destination in every season is long. Discover even more at the Veneto stand EM 1800.

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THE CYCLADES’ CIRCLE The four beautiful islands of Milos, Sifnos, Ios and Paros in the Cyclades have a lot in common yet each hold a different appeal for visitors. The 220 islands that make up the Cyclades played their part in Western civilisation and photojournalist Aline Dobbie offers a personal account of her recent visit to the Aegean to discover why they have such an enduring appeal today. Greece… it’s oh so much more than just sangria and sunshine!

Greece I first visited 50 years ago; this was, however, my first time in the Cyclades and it was pure enchantment. A quick visit to the Acropolis in Athens was essential and then we embarked on a Speedrunner ferry to take us to our first stop, Milos.

Milos is known as the Island of Venus or Aphrodite, whose statue was discovered in 1823 and sold to the French. This volcanic island emerged from the Aegean Sea around two million years ago and is a spectacular place with its amazing multi-coloured beaches. In its Mesolithic period the mineral obsidian was traded widely for tool-making. The island is covered with herbs and beautiful creepers, oleander, bougainvillea, roses and stunning pelargoniums in vibrant colours. In late May the whole island is ablaze with colour against the iconic blue and white Cycladic architecture. The resident population is 5,000 and Milos provides a warm welcome with authentic Greek cuisine and a whole host of lovely places to stay. Adamas is the port with a magnificent bay having once been the crater of the volcano that made Milos. Pollonia is in the extreme north east with a scenic bay and beaches and the capital is Plaka. The nearby fishing village Klima was once an ancient city with Christian catacombs containing the cave in which the Venus was discovered. Plaka archaeological museum has an exact copy of the Aphrodite statue dating from the end of the Hellenistic period 323-146BC, and is worth a visit. Sarakiniko, with its pumice rock, is absolutely fascinating as are the small ruins of the city of Phylakopi, the important centre for the obsidian trade. Adamas has a very good mining museum and the small Ecclesiastical Museum in the ancient church of the Holy Trinity. Having lunch in simple tavernas where the seafood is fresh really is a sheer delight. On our last day we relaxed on the Thalassitra, a replica of a typical old Milos yacht. It was glorious swimming in the azure water off the west coast, and delicious food cooked by the skipper added to the enjoyment. There are daily flights from Athens for the timepressed traveller.

MILOS

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Sifnos is reached by sea jet and we drove from the port of Kamares to one of the many good hotels in a beautiful bay with a glorious beach and well-kept tavernas. There are 2,000 permanent residents - the picturesque churches, 55 ancient towers, whitewashed villages, historical monasteries, dovecots and the capital town of Appollonia with its narrow charming lanes and squares and the beaches all combine to make it so beautiful! Being a small island Sifnos is easy to drive around. Apokofto beach is near the iconic church of Chryssopigi. Vathy beach has a small colony of houses and tavernas along with the island’s only 5* luxury hotel which is truly beautiful and in Cycladic style with elegant pool and green lawns. We drove up to the prehistoric ruins on the Acropolis of Agios Andreas to the church at the summit. Human activity is evident from the Neolithic period to the beginning of the Early Bronze Age (late 4th millennium BC). The strongly fortified citadel dates from the Mycenaean Age in the 13th century BC. Kastro is the heritage ‘castle’ village with its Cycladic fusion with Venetian architecture. Artemonas is adjacent to Appollonia, which also has strong Venetian influence; we visited a potter and also tasted the local unusual sweets being made by the confectioner. We watched the gathering of the caper berries from hundreds of bushes growing everywhere. I would happily return to Platis Yialos or Vathy for a relaxing beach holiday. I particularly enjoyed the breakfast buffet at our hotel… the glorious preserved citrus fruit and fig jam with as much fresh orange juice as you could drink, or good coffee, set you up for the day. The Speedrunner IV ferry departs daily from Piraeus for Sifnos so it is easily accessible on the water as well as via the helipad too.

SIFNOS

PAROS Paros is the third largest island of the Cyclades and in the evening light as we arrived it was equally as beautiful as the other, smaller islands in the region. Excavations reveal remains of Neolithic civilisation dated from 4,300 – 3,700 BC. This is considered to be the first signs of life in the whole of the Cyclades. Paros and Antiparos developed through the era known as the pre-Cycladic 3,2002,800 BC. The Arcadians led by Paros son of Parrhasios settled the island in the first millennium BC. The lovely beaches are fairly evenly distributed around the island. Port Parikia in the west with its fine bay has an archaeological museum, a ‘kastro’ (castle) and very sophisticated shopping. Parikia’s Katapoliani Church, one of the best-known orthodox churches in the whole Aegean, is dedicated to the Virgin Mary and dates from the 6th century. Differing from the usual iconic Greek chapel or church, it demonstrates superb iconography and interesting Baptistery. We stayed at a family hotel on the outskirts of Naoussa in the north of the island, which is a charming town with a lovely harbour and ancient Venetian ruins. The shopping here is also sophisticated and the restaurants with al fresco dining are attractive with excellent food. A sunset cruise on a restored fishing boat around Naoussa’s Bay, sipping ouzo and eating nibbles was so enjoyable, ripe apricots on the trees, vines promising a bounty of grapes and vibrant pelargoniums were all around us. A truly beautiful island and well worth a visit...

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Tradition links the island of Ios to Homer, the greatest epic poet of all time. The author of the Iliad and Odyssey is apparently buried on a hill top overlooking the Aegean at Plakotos. The island is home to 2,000 residents and has 365 churches. The Port of Ios with its lighthouse on the one side and the church of Saint Irini on the other is a scenic marvel. It is a popular yachting base and there is also a lovely beach with several good hotels with their own pools. Hora, the capital, is a superb example of Cycladic architecture and the topography makes it stunning. Cycladic architecture is respected in all the islands and there are no high-rise or unfinished buildings on any of the four we visited. The elegant town square and the ancient church of the Annunciation are very inviting with the many lanes and small squares, and huddled little chapels and churches… enchanting. The hillside has three iconic white chapels ascending at intervals along with heritage windmills. This island encourages the young and energetic and from about noon onwards the lanes and squares become busy. The covered streets are called stigadia and the décor of the little shops, restaurants, night clubs and bars are all individual. The stone and marble Greek-style open theatre seats 1,000 people overlooking the Aegean and Mylopota Bay, and the small archaeological museum reminds visitors of the antiquity of this gem of an island. The Acropolis at Skarkos is dated to the Protocycladic period of 2,800 -2,700 BC. Antiquity is all around with the ancient walls of Hora, the Roman aqueduct in Aghia Theodoti, the Byzantine Paleocatro in Psathi and other heritage sites. We stayed at a hotel with an elegant pool and stunning vista of the bay – looking down from my balcony as the sun set is a memory to treasure. Ios has a number of very good hotels to suit the traveller’s budget but also accommodation designed for the young. En route to Magganari beach we visited Homer’s grave and one of the goats’ cheese dairies. The thyme-clad hills with small wild flowers and the evocative tinkling of goats’ bells in the distance soon revealed the flock. The excellent cheese and honey produced there are flavoured seasonally – with thyme in spring and heather in the autumn. Yet again the food was wonderful with lots of fresh seafood and authentic local dishes with vegetables which are grown on the island. Walkers would love this island as there are several dedicated trails. Snorkelling and water sports are available at Mylopotas as well as Magganari and the Port beach; the Port is considered the safest natural harbour in the Cyclades for yachts. The light on Ios, reflected from the sea and mountains, seems to surpass light anywhere else in the world!

IOS

My abiding memory is of a warm welcome, lovely Cycladic architecture and the sheer antiquity of each of these glorious islands. A most beautiful two weeks in Greece and one I hope to repeat very soon...

INFORMATION See Aline’s own website for more island photos www.thepeacockscall.co.uk • For more information on each island see also www.milos.gr www.sifnos.gr www.ios.gr and www.paros.gr

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Life’s rich tapastry International visitors to Spain hit record highs in 2013. The Spanish Tourist Board talks to WTM about travel trends and its new digital products designed to strengthen its online presence.

pain has long drawn tourists eager to experience its fantastic climate, strong arts and cultural scene, and wonderful costal resorts. Capital Madrid is buzzing with life and offers many reasons to visit: outstanding art galleries, unrivalled nightlife, fine restaurants and tapas bars and the Madrileños, who have certainly mastered the art of the good life. 2013 has been an extremely successful year for Spanish tourism, with visitor numbers reaching an all-time high. According to statistics compiled by the Institute of Tourism Statistics by the Ministry of Industry, Energy and Tourism, from January to the end of July 2013 Spain welcomed in excess of 34 million international tourists, representing the highest tourism numbers ever recorded. A closer look at the 2013 tourism figures reveals that Cataluña, The Balearic Islands

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and Andalucía have been the most popular tourism destinations, with the Canary Islands also remaining popular, especially in the winter months because of the year-round tropical climate. Wine and gastronomy are a huge and growing sector, expected to drive further growth in Spain’s tourism industry over the coming years. Jesus Ruiz of the Spanish Tourist Office says: “There are two main trends in the travel industry. On the one hand, we have the average holidaymaker, for whom travel is a commodity, and who dedicates part of a planned budget to a traditional holiday in the sun. On the other hand, we have the ‘traveller’, a more experienced and impulsive type of holidaymaker, who sees travel as a life experience and looks for authenticity, novelty and experiences. The travel industry is increasingly diversifying and catering for these two audiences.” The Spanish Tourist Office is currently

working on the launch of a new digital magazine and app ‘SPN’. This quarterly updated e-mag will showcase the very best of Spanish design, architecture, arts, gastronomy and travel destinations via high quality editorial, multimedia and graphic content. Focusing on displaying Spain’s contemporary side, SPN aims to challenge traditional preconceptions about Spain, highlighting the lesser known destinations and creating a space to introduce up and coming artists, musicians, designers and chefs to a global audience. Free to download, the app will help promote Spanish tourism on an easily accessible digital platform. These measures demonstrate the Spanish Tourist Office’s focus on growing its social media presence whilst consolidating social channels to increase engagement with fans and followers. Come and find out for yourself what the real Spain has to offer. More information from www.spain.info

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Extremadura A paradise di iin S Spain i ffor llovers off culture l and d gastronomy ould you like to visit a region with one of the most varied and richest cultural heritages of anywhere in Europe? We are talking about Extremadura, situated in the south-west of Spain. Prehistoric tombs and other archaeological remains, cathedrals, monasteries, castles, Arab fortresses, synagogues and historic bridges are spread across a region that values its past, and at the same time, enjoys contemporary architecture and new artistic trends. Discover the legacy of the Romans, Visigoths, Arabs, Jews and Portuguese, with a fascinating itinerary through the towns and villages of Extremadura. You will need to bring a memory card with considerable capacity to photograph all the beauty that you will find in the three enclaves designated as World Heritage Sites: the city of Mérida, with its

outstanding theatre and bridge dating back to Roman times, the historic centre of Cáceres with its churches and fortified palaces; and the Royal Monastery of Guadalupe, a monument crucial in understanding the discovery of the Americas. Past and present go hand in hand on a daily basis in Extremadura. Masterpieces by El Greco stand alongside those of Picasso and Miró in the Museum of Cáceres. Works by Shakespeare as well as Marguerite Yourcenar are performed surrounded by the ancient stones of the Roman Theatre in Mérida. An Indie music festival takes place at the foot of the XIII century castle in Alburquerque. Get ready to savour the best of all. The natural heritage of Extremadura, one of the most beautiful and best conserved in Spain, offers us treasures of exceptional quality. Products such as Iberian ham, olive oil, lamb, cherries from the Jerte valley and paprika from

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DESTINATION FOCUS

The hidden gems of

Israel

Israel, officially the State of Israel, is a country on the south-eastern shore of the Mediterranean Sea. We find out more about the country that boasts such amazing beauty and diversity…

seven hour drive from north to south and a two hour drive from east to west, Israel is a compact country offering a diverse and varied holiday destination for the UK traveller. Whether it be the vibrant Mediterranean hotspot of Tel Aviv, the historic city of Jerusalem, the Dead Sea with its enriching air quality and superb spa treatments or the Red Sea diving haven that is Eilat – Israel has it all. Tour operators use the services of local guides to create a holiday that is not only a journey of discovery, but one where you come away feeling as though you have immersed yourself into the local culture creating memories of a lifetime.

Jerusalem Jerusalem is globally known for its history spanning back 7,000 years. Divided into

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quarters – The Jewish Quarter, Muslim Quarter, Armenian Quarter and Christian Quarter – the Old City of Jerusalem is undoubtedly one of the most historic cities in the world, and the atmosphere that surrounds it is one of ancient tales, stunning architecture and a fascinating religious past. Tel Aviv Known as the city that never sleeps, Tel Aviv is a place where you can enjoy the beach by day and party by night. Situated on the west coast overlooking the Mediterranean Sea, the city is renowned for its beautiful beaches, cuisine, buzzing nightlife and cosmopolitan culture. The Dead Sea Throughout history the Dead Sea has attracted tourists and locals alike for its unique properties that help to soothe and

revitalise the mind, body and soul. Located 400metres below sea level, with 330 days of sunshine a year, the area contains a unique mixture of extra oxygen and bromine which helps visitors relax and rejuvenate. Getting to Israel could not be easier with British Airways and EL AL Israel Airways offering twice daily flights from London Heathrow to Tel Aviv, and EasyJet flying to Tel Aviv daily from London Luton. The accommodation choice leaves visitors to Israel spoilt for choice as the country has not only the big name brand hotels, but also the smaller boutique style hotels scattered throughout cities allowing visitors more time to really make the most of their time exploring the surroundings. To discover more about Israel, visit www.thinkisrael.com

The STory of The LoaveS and FiSheS The masses have always been well fed in Israel. Itâ&#x20AC;&#x2122;s a melting pot of races and creeds, whose culinary traditions have turned simple home cooking into world class dishes. Tel Aviv has the highest number of sushi restaurants outside Tokyo. The gastronomic trail in Israel runs through traditional, ethnic, fusion and modern slow food. People dine out on stories of famed chef Meir Adoniâ&#x20AC;&#x2122;s asian-french dishes at his new Michelin star restaurant from Paris to New York. From its hidden gems to its visible jewels, Israel is indisputably the land of a million stories. To read more of them and to download a special guide go to thinkisrael.com

UK & IRELAND

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UK & IRELAND

UK & Ireland

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United in Tourism

We find out about the GREAT marketing campaign, aimed at promoting inbound and domestic tourism to the UK.

Travel and Tourism in the United Kingdom Mixed messages from UK tourism policy As travel and tourism is considered one of the key industries for the UK’s growth strategy, the Government presented what is considered to be one of the most prominent marketing campaigns – the GREAT campaign – with the aim of promoting inbound and domestic tourism. Advertising campaigns were launched worldwide, particularly in China. As the UK is not part of the Schengen agreement, the UK visa system has been criticised for hampering inbound tourism. As such, procedures for Chinese tourists have been reviewed and made simpler and faster. However, the problems remain for other upand-coming countries, such as Russia and Indonesia. On the other hand, the Government has been criticised for raising Air Passenger Duty (APD), which is expected to produce a negative effect on tourism. The increase in VAT from 17.5% to 20% in 2011 was also heavily criticised as it could deter foreign tourists from travelling to

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the UK, a country which is already perceived as expensive to visit. Stable 2012 for tourism despite government efforts and worldwide events Despite the Government’s efforts to attract more tourists, as well as the Queen’s Diamond Jubilee and London’s hosting of the Olympic Games, domestic inbound and outbound tourism was stable in 2012 compared to the previous year. Overall, tourism remained below the peak level seen in 2007. However, the trend in 2012 cannot be considered as bad news as it came after recovery in 2011. In addition, the economic outlook remains highly uncertain in the UK but mainly in the Eurozone, as well as in the rest of the world as the crisis in the Eurozone is starting to affect international trade. In fact, tourism remains quite resilient to the economic downturn which is now entering its fifth year, even though it drastically reduced consumer confidence as well as wages and purchasing power.

A revival of package holidays The number of last-minute bookings as well as the use of the internet to search for offers and promotions increased in 2012. Consumers are demanding value for money, which has often translated into choosing the cheapest deal. The revival of package holidays was also notable in 2012, as these holidays offer travellers peace of mind as they know in advance how much their holiday is going to cost. Moreover, package holidays also benefit from ATOL protection. Moreover, the category also grew due to the popularity of dynamic package holidays, which provide the traveller with a bit more flexibility. The extension of ATOL protection to dynamic package holidays in August 2012 also contributed to category growth. Trend towards greater personalisation Personalisation could become a major trend in the future as the digital era enables the collection of a massive amounts of data about customers that can then be analysed to provide tailor-made solutions. This strategy appears to have paid off for TUI, which launched package

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Ireland holidays to target specific consumer groups by increasing differentiation, a strategy which achieved strong growth in 2012. Clearly, the challenge for companies remains the establishment of a level of personalisation which can still be profitable. In addition, excessive differentiation could lead to confusion for consumers. Online sales on the rise Consumers are using the internet to search for travel information but also a larger number of people are booking holidays online. Although industry sources are reporting that people are returning to the more traditional high street travel agency, which can add a personal touch to the booking experience, online bookings will continue to grow and are expected to account for the largest proportion of sales by 2017. Nevertheless, the trend is expected to slow down compared to the review period as high IT investments will be necessary to improve consumersâ&#x20AC;&#x2122; booking and online experience, which will be difficult to put in place given the overall economic outlook.

To the north-west of continental Europe, Ireland is a magical land of poetry, literature, legend and much more. To this day it is steeped in tradition whilst successfully moving into the modern era. The romance of picturesque country villages in Connemara and Donegal, the lakes of Leitrim and Roscommon and the castles and monasteries in Glendalough and Clonmacnoise stand alongside the bright lights of modern cities such as Dublin. The capital, with excellent 5-star hotels and some of the best restaurants and bars on offer, attracts visitors in hordes from those on family holidays to couples wanting a romantic getaway. Moreover Irelandâ&#x20AC;&#x2122;s thriving theatre and music scenes are just the tip of this land of culture and heritage. Indeed, in relation to its size Ireland has a big reputation worldwide, and has helped shape some of the worldâ&#x20AC;&#x2122;s greatest writers and musicians. Its people are known for their warmth and hospitality and a quick stop off in a country pub or a few nights in a B&B will have you seduced by its charm and tranquillity. There are many was to see Ireland from driving holidays to cycling holidays and, for those who just want to kick back and relax, companies such as Paddywagon Tours and Rose Travel offer some of the best site seeing tours in the region.

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MIDDLE EAST

Middle East

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The Middle East Despite political unrest, UNWTO figures show Middle Eastern tourism is exceeding expectations this year, with an estimated increase in international arrivals of 13%.

Bahrain 2012 saw a positive growth in tourism in Bahrain. Manama was named 2013 Capital of Arab Tourism in 2013 and this is likely to bring further growth as the city expects to host a number of events and activities under this umbrella. Bahrain has some significant cultural tourism landmarks and a rich history of traditions. Manama was named the Capital of Arab Culture in 2012, as part of UNESCOâ&#x20AC;&#x2122;s programme to promote culture capitals across the world. There are also a number of cultural festivals taking place every year such as the Cultural Spring Festival and the Bahrain Summer Festival. A blend of music, theatre, poetry, art exhibitions and dance performances, attracts tourists from the GCC and beyond. These events and the cultural aspect of Bahrain are being promoted in a bid to boost leisure tourism.

Travel and tourism in Qatar Qatar is one of the most attractive among Gulf Cooperation Council (GCC) countries in terms of overall departures â&#x20AC;&#x201C; with average spending by tourists the highest in the region, and very frequent travellers, including expatriates who live and work there, as well as wealthy Qatari families who take extended holidays outside of the Emirate. Qataris and residents of Qatar are open to new destinations and travel retailers have taken advantage of this by introducing packages to locations such as Thailand, Malaysia and Sri Lanka. Luxury travel packages are also proving popular, including detox packages in luxury resorts and ski packages in the Alps. Further investment into tourism infrastructure is expected as Qatar prepares to attract millions of people during the World Cup event in 2022.

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Yemen 2012 saw a growth in tourism arrivals in Yemen, mainly thanks to the larger number of Yemeni expatriates travelling back to the country to visit friends and family. Despite unrest in the Middle East, Yemen remains a â&#x20AC;&#x2DC;hidden secret of Arabiaâ&#x20AC;&#x2122; with an unparalleled leisure travel and tourism product to offer. The country has three classified UNESCO World Heritage Sites and one UNESCO Natural Heritage Site, which is the very unique Socotra Island. This island is labelled as the most alien-looking place on earth, offering a wealth of fauna and flora that does not exist anywhere else. Yemen could be a leading leisure travel and tourism destination in the MENA, and it could be very easy to lure back hundreds of thousands of leisure tourists to the country.

Iraq The past two years has seen a large number of global names entering the Iraqi travel accommodation category. Rotana was one of the first to target Erbil and is developing its first outlet there. This move was followed by other major names targeting Iraqi Kurdistan. These include Marriott, InterContinental Hotels Group, Hilton Worldwide and Best Western. These operators are all motivated by the strong boost in business tourism that is being seen in parts of the country, with outlets being developed to cater for this type of tourism predominantly, although others cater for religious tourists in the cities of Najaf and Karbala.

Lebanon Sustainable tourism is taking on a new importance in Lebanon, with the Ministry of Tourism working hard to promote its remarkable natural beauty internationally. While travel retail witnessed a decline in demand for inbound packages in 2011 and 2012, tourism flows outbound remained a good business driver as Lebanese tourists continued to travel abroad, and to an increasingly diverse number of destinations. Although tourism flows outbound declined in 2012 because of the difficult economic conditions, the number of trips was still significant, and existing players were able to introduce innovative products and services to maintain their profit margins.

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DESTINATION FOCUS

Qatar

Located on the shores of the Arabian Peninsula, Qatar is a modern and thriving country in the heart of Arabia. Renowned for its outstanding hospitality, Qatar offers business and leisure travellers a completely unique, authentic and unforgettable experience and here we find out more about its timeless qualities...

Timeless Wonder This small, beautifully formed Arabian limestone and dolomite peninsula offers a serene and varied beauty to feast the senses. Deserts, reefs, salt flats, inlets and mangrove swamps create a dazzling landscape. Dominating the south of Qatar are sand dunes, including the rare and surprising Singing Dunes; semi-circular dunes form a natural amphitheatre that creates a humming sound in the desert. Also in the south is Khawr al Udayd or ‘Inland Sea’: a remarkable spot that can be reached via the huge sand dunes that tower above the inlet. Here the turquoise sea, rich in sea life, surges west in a channel then curves north to form a shallow tidal lake. In North Qatar, mangrove forests in muddy swamps dominate the landscape, providing a home to a new species of sea slug, only discovered in 2007, and over 250 species of birds such as tropical birds, pelicans and cormorants. Qatar’s beauty extends across 560km of coastline. For a truly Arabian experience, there’s plenty of organised tours available, including trips to the Inland Sea, you can go dune bashing in the south, kayaking in the north, try a camel safari, or enjoy wonderful nights beneath the stars in luxury Bedouin tents.

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Timeless Culture Qatar’s huge investment in culture is reaping rewards as it continues to establish itself as the cultural hub of the Middle East. The Museum of Islamic Art, situated on the Doha waterfront, is in itself considered a fine piece of architecture, and at the same time housing one of the world’s finest collections of Islamic artifacts, collected from three continents. It includes ceramics, coins and textiles, dating back over 1,400 years. Recently, the 68-acre MIA park, was built on the museum’s site, with the sculptural work of Richard Serra commanding the space. Other museums include Mathaf Arab Museum of Modern Art, but it is Qatar’s latest grand design that is standing out – the Katara Cultural Village. This multicultural arts village in Doha, which is spread over one million square metres, is home to many creative institutions and events, including the Qatar Philharmonic Orchestra, the Visual Arts Centre and the Tribeca. Led by HH Sheikh Hamad Bin Khalifa Al Thani, it’s a platform for world as well as local talent. While future projects include the National Museum of Qatar aimed at showcasing Qatar art, photography and artifacts.

Timeless Elegance Qatar’s elegance lies in its numerous elements, but for discerning travellers, being dressed for the part is vital. Qatar’s upscale shopping venues rival any city. First stop is the Porto Arabia on Qatar’s multi-billion dollar man-made island The Pearl, which is home to well-known luxury brands and goods. Investing in luxury is something the Qataris are good at, and with the recent purchase of fashion house Valentino, it’s no surprise that the Qatar Luxury Group has launched its flagship boutique for its luxury brand Qela in The Pearl, selling leather goods, shoes, jewellery and made-to-measure women’s couture. Strong references to traditional Qatari dress will influence the contemporary designs, while the store features local artists. It will be followed by a unit in Paris, with an opening in New York also on the cards, and it’s set to attract discerning women from all over the world.

DESTINATION FOCUS

Timeless History Qatar has been independent since 1971, and is ruled as a monarchy by the Al Thani family. Qatar’s history has been partly shaped by fishing and trading, with the small pearl fishing villages of Al Wakrah and Al Wukair worth a visit. The historical Souq Waqif is where for centuries Bedu brought goats, sheep, wool and other goods to trade. Having fallen into dilapidation, this landmark was saved and updated. So it’s a must for any traveller who wants to try some local bartering and bargain hunting among the garment, jewellery and spice shops. Along the meandering lanes there are art galleries and it’s a hot spot for local concerts and events during the tourist season. Elsewhere, sites such as the mysterious Al Jassassiya’s Carvings among the limestone rocks, and the forts of Zekreet and Zubara are well worth a look.

Timeless Flavour Qatar provides the perfect combination of culinary arts – a diverse collection of international cuisines and the chance to try some exciting Arabic food. Situated at the crossroads of Europe, Asia and Africa, the Arab world displays the influence of all three regions in the number and variety of dishes in its traditional cuisine. Qatar is home to an impressive range of dining experiences - from the finest international cuisine to grabbing a quick bite on the run. Hotels offer a broad range of culinary options including restaurants, lounges and cafes as well as most offering a Friday brunch.

Timeless Luxury Luxury and Qatar are synonymous, so it’s no surprise that many of the world’s top hotels are located in this Arabian peninsula. After a busy day dune bashing, visiting the souks or an art gallery, there’s no better way to relax in Qatari luxury than by indulging in a traditional spa treatment. The Grand Hyatt’s Arabian-inspired Juala has ten spa suites, two VIP hydro spa suites, and outdoor and indoor pools among its pampering facilities; while the Six Senses Spa at Sharq Village and Spa, is made up of winding village streets instead of corridors, with 23 treatment rooms designed to resemble typical village houses. More luxury can be enjoyed at the second five-star Four Seasons Hotel Doha with its three-storey spa and wellness centre, seven restaurants and private beach. St Regis Doha received the accolade as the Middle East’s Leading New Hotel, and Qatar’s Leading New Hotel for 2012. And with the countdown to FIFA World Cup in 2022 many more hotels will be springing up. For more information on Qatar visit www. qatartourism.gov.qa

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Coral Hotel Doha

Al Sharq, Old Salata, Safilia Street, P.O.Box 495, Doha, Qatar Phone: +974 4424 0000 Fax: +974 4424 0001 E-mail: info@coralhoteldoha.com Website: www.coralhoteldoha.com

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Retaj Residence Al Corniche

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Retaj Royale Doha

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Immerse yourself in the world of Retaj. Welcome to the world of Retaj, where business and leisure travelers from far and near find Arabian hospitality, privacy, comfort and value at all of our five hotels in Doha, our leisure resort in Moroni, Comoros Islands and our new hotel in Istanbul “Retaj Royale”. Long staying guests can relax with the comforts of home and the convenience of an upscale hotel including a health club and business facilities across our Residences. Planners who are looking to organize their banquets and meetings need look no further... Retaj is the perfect host for your event. Retaj Hotels & Hospitality P.O. Box 25556, Doha, Qatar Tel: +974 4420 4444, Fax: +974 4420 4445 Email: info@retaj-alrayyan.com wwww.retaj-hotels.com, www.retajhotels.net

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an innovative mindset and meticulous attention to detail enable us to craft unique masterpieces that set new standards for others to follow. With us, it is all about our boundless passion for creating legendary hospitality, building on our heritage.

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Legendary Lebanon From cosmopolitan Beirut to World Heritage sites, Lebanon has something to please nature enthusiasts, sun worshipers, adventure seekers and those wanting simply to immerse themselves in the warmth and diversity of the culture. Lebanon’s Ministry of Tourism tells WTM why tourists are captivated from their very first visit.

ebanon’s diverse patchwork of Mediterranean-lapped coast, rugged alpine peaks and green fertile valleys is packed into a parcel of land some 225km long and 46km wide. An ancient land, Lebanon features in the writings of Homer and in the Old Testament. Its cities were major outposts and seaports in Phoenician and Roman times, just two of the great civilizations that touched this important Middle Eastern crossroads. The cosmopolitan flair of modern-day Beirut, the gastronomic renown of the country’s food and wine and an educated and outward-looking population complement a country that is both traditional and progressive in outlook. For all the flavours of its storied past and rugged natural beauty, Lebanon is a well-kept tourist secret that begs exploration. There are four main geographic regions in Lebanon, differentiated by topography and climate. From west to east, they include the coastal plain, the Mount Lebanon Range, the Békaa Valley and the Anti-Lebanon Range. The Anti-Lebanon Range is a stretch of arid mountains that rise to the east of the Békaa Valley and form part of the country’s eastern border with Syria. The Békaa Valley, known in

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ancient times as ‘the breadbasket’ or ‘granary’ of the Roman Empire, is still the country’s main agricultural region. Located on a high plateau between the country’s two mountain ranges, the river-fed Békaa supports the production of tomatoes, potatoes, wheat, olives, and grapes, even despite summers that are hot and dry. Besides some of Lebanon’s best wineries (Ksara, Kefraya, Massaya), the Békaa’s major attraction is the ruins at Baalbek. Some of the largest Roman temples ever constructed were erected at this site. The construction lasted over 200 years, and the well-preserved temples honour Jupiter, Bacchus, and Venus. The lovely Lebanese coast is framed by the Mediterranean Sea to the west and the Mount Lebanon Range to the east, its temperate climate bringing in sunny, hot summers and cool, rainy winters. The daytime temperature in the summer, which averages 30°C (86°F), encourages people to head to the beach or to the higher, altitude-cooled mountain slopes. In the coastal cities of Saida (Sidon) and Jbail (Byblos), tourists can enjoy the rare opportunity to snorkel amongst long-submerged Phoenician ruins, while excellent hiking is a mere hour away in the Chouf region of the Mount Lebanon Range. The Mount Lebanon Range includes

numerous rivers that fizz with snowmelt, steepwalled gullies and also Lebanon’s highest summit, Qornet Es-Saouda (3,090m). In winter, the high peaks are blanketed with snow, lending Lebanon its name, Lubnan, the Arabic word for ‘white’. Lebanon boasts a number of world-class ski resorts, one of only a couple of countries in the Middle East where you can ski. The ski season runs from December until April. The Mount Lebanon Range is also the location of Lebanon’s Cedar Reserves. The great cedar forests of Lebanon, now protected, are famous for their use in the construction of some of the holiest buildings in the region, indeed the world, including Jerusalem’s Dome of the Rock and Solomon’s Temple. To visit Lebanon is to dispel pre-conceived notions that linger from a relatively short moment in a long, vivid, and fascinating history: drink in the energetic, urbane vibe of revitalized Beirut; explore a diverse and beautiful landscape that lends itself easily to an unforgettable (and largely untrammelled) multi-sport adventure; marvel at archaeological wonders that are windows into the cradle of civilization; and simply enjoy the welcome of a people who are naturally hospitable, friendly, and gregarious.

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Discover the extraordinary world of

Atlantis The Palm, Dubai This ocean-themed luxury destination resort located at the centre of the man-made Palm Island in Dubai offers visitors an array of once-in-a-lifetime experiences. We take a look at the remarkable dolphin conservation habitat and recently-unveiled waterpark to find out why the resort is sweeping up travel awards.

tlantis, The Palm is the first entertainment resort destination in the region and is located at the centre of the crescent of The Palm in Dubai. Opened in September 2008, the unique ocean-themed resort features a variety of marine and entertainment attractions as well as 17 hectares of waterscape amusement at Aquaventure Waterpark, all within 46 hectares. It is home to one of the largest open-air marine habitats in the world, with over 65,000 marine animals in

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lagoons and displays including The Lost Chambers Aquarium â&#x20AC;&#x201C; a maze of underwater corridors and passageways providing a journey through ancient Atlantis. Aquaventure Waterpark features 18 million litres of fresh water used to power thrilling waterslides, a 2.3km river ride with tidal waves and pools, water rapids and white water chargers. Dolphin Bay, the unparalleled dolphin conservation and education habitat, was created to provide guests with the opportunity to learn more about one of natureâ&#x20AC;&#x2122;s most

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graceful mammals. The US$1.5 billion joint venture project was developed in conjunction with Dubai Government-owned Istithmar, and is host to a collection of some of Dubai’s most renowned restaurants including Nobu, Ronda Locatelli and Ossiano, giving the resort a reputation as the region’s culinary destination. Atlantis, The Palm offers an unprecedented entertainment centre, an impressive collection of luxury boutiques and shops and extensive meeting and convention facilities. Building on this reputation for excellence, Atlantis, The Palm is now set to revolutionise the waterpark landscape following the expansion of

Aquaventure waterpark in August 2013. The innovative development includes a number of world firsts, including the world’s largest diameter slide, the world’s first vertical family ride, and the first double slide within a slide experience, allowing tube riders to watch fellow ride sliders in suspended action above them. Aquaventure waterpark will be home to the longest zip-line circuit in the Middle East. The first of its kind to be integrated into a waterpark tower, its riders will fly high above the waterpark and Aquaventure Beach, enjoying spectacular views out over the resort and The Palm. Already the biggest waterpark in the region, Aquaventure unveiled

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the 40m high Tower of Poseidon earlier this year, in addition to the longest river ride in the Middle East, measuring 2.3km long. The ride incorporates tidal waves and pools, water rapids and white chargers along with 700 metres of stunning white sandy beaches overlooking The Palm. In addition to the waterpark’s exciting developments, Atlantis, The Palm remains the only waterpark in the region to offer animal encounters including Cownose Ray feeding, shark scuba diving, dolphin encounters and shark safaris in a shark-infested lagoon. Commenting on the new developments at the resort, Alan Leibman, CEO of parent company Kerzner International, stated: “Kerzner International has always been focused on innovation, to create new and unique guest entertainment experiences. This expansion will be more exhilarating

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than anything we have unveiled before, with unbelievable new rides the likes of which have not been seen anywhere in the world.” Guests looking for relaxation can pamper themselves to their heart’s content at the resort’s luxury spa. ShuiQi Spa & Fitness has introduced an exciting new range of luxurious treatments including Rodial anti-ageing services to target specific skin concerns, combining the best of anti-aging and firming ingredients, Botolium toxin injections and teeth whitening. In addition to the impressive range of services, ShuiQi Spa is also the only spa in Dubai offering Mesotherapy, a treatment stimulating the middle layer of the skin to aid rejuvenation and help with fine lines, dehydrated and stressed skin. Guests can also ask for special formulas targeting age spots,

freckles or the skin around the eyes. It is unsurprising that the resort has swept up a number of prestigious travel awards in this year alone, including Best Hotel in the Arab World (SABQ Tourism Awards), Best Hotel Suite – the Underwater Suite (The Middle East Hotel Awards) and no less than three 2013 World Travel Awards naming it the Middle East’s leading resort. Start planning your trip now!

Website: To find out more, visit www.atlantisthepalm.com

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United Arab Emirates With airlines increasing their capacity to the UAE and more efficient technology increasingly being installed in the area, both have helped the tourism industry develop over the last few years as we look briefly at the UAE of today.

Data supplied by

xuding glamour and exoticism in equal measure, the UAE is a Middle Eastern focal point for many travellers. Strong economic growth in the area is expected to strengthen the wider region, with Emiratis anticipating spending more on travel as their disposable income levels rise, while the emergence of a mid-income group across the Middle East will result in more regional households visiting the United Arab Emirates. Growth is also expected to be driven by strong government investment in infrastructure, festivals and promoting niches such as medical tourism, and by the ongoing expansion of flight routes and capacity to and from the country. Airlines are expanding with growing competition from low-cost carriers. Leading airlines in the region have focused heavily on expanding their route networks and flight capacity, with Emirates Airlines and Etihad Airways leading the way. However, these

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leading airlines are facing growing competition from low cost-carriers. FlyDubai entered in 2009 and expanded its capacity and route networks dramatically towards the end of the review period. Air Arabia has meanwhile been present since 2003 but was galvanised into rapid expansion towards the end of the review period by the entry of FlyDubai. There has been a strong growth in the share of internet sales across travel and tourism in the UAE. Consumersâ&#x20AC;&#x2122; increasing comfort in shopping online and the widening household penetration of broadband-enabled computers are major factors behind this growth. Additionally, economic downturn is encouraging consumers to shop around more online in search of the best deals as they seek to save money. This growth can also be attributed to the efforts of leading players such as Emirates Airlines and Al-Futtaimâ&#x20AC;&#x2122;s Hertz, who have invested in offering userfriendly websites and attractive online-only promotions. Consequently, direct suppliers

The magnificent Sheikh Zayed Grand Mosque, which opened in 2007, is located in Abu Dhabi, the capital of the United Arab Emirates (UAE). The realisation of the dream of the nation’s founder, the late Sheikh Zayed bin Sultan Al Nahyan, the Grand Mosque is today considered one of the most important examples of contemporary Islamic architecture in the world.

Sheikh Zayed Grand Mosque Abu Dhabi United Arab Emirates

The Grand Mosque’s architecture embraces a diverse range of Islamic artistic styles and themes, as does its ornamentation. The artisans and materials used in its creation represent countries from around the globe, including the United Kingdom, China, Germany, Pakistan and even as far afield as New Zealand! The Mosque features four minarets (towers), 82 domes, over 1,000 external columns and seven crystal-studded chandeliers, while its external surfaces are covered in approximately 115,000 m2 of Macedonian white marble. The Central Courtyard covers an area of almost 17,000 m2, with the Main Prayer Hall, home to the world’s largest hand-knotted carpet, covering a further 5,700 m2. In all, the Mosque has space for more than 41,000 worshippers. The Sheikh Zayed Grand Mosque Centre (SZGMC) is a key part of the Grand Mosque complex. It was established with the aim of enhancing cross-cultural communication through worship, prayer, education and tourism at what is one of the UAE’s most visited and best-loved cultural landmarks. The SZGMC’s unique library, located inside one of the minarets, serves the community with classic books, manuscripts, publications and online services addressing a variety of Islamic cultural topics such as art, architecture and the social sciences in a broad range of languages.

Phone: +971 2 4191919 www.szgmc.gov.ae

From its live guided tours to its multi-language interpretation services, from cultural lectures and symposia to photographic competitions the SZGMC offers a diverse range of educational and cultural visitor programmes that serve its millions of visitors every year.

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currently account for the bulk of internet sales across travel and tourism in the UAE. Abu Dhabi The largest of the seven emirates, and capital of the UAE, Abu Dhabi is a diverse terrain where cutting-edge development meets dessert oasis. Home to the world’s fastest roller coaster and largest indoor theme park, and some of the tallest sand dunes on earth, Abu Dhabi offers some of the world’s best in leisure travel in addition to a rich cultural heritage. Named the world’s leading tourism project in 2009 at the World Travel Awards, Yas Island’s raison d’etre is entertainment – from concerts to waterparks, Formula 1 to seaplane flights over the islands, the destination has a seemingly inexhaustible supply of activities to entertain visitors. Dubai Ernst and Young labelled Dubai as the best location for hotel investment in its 2013 Middle East Hotel Benchmark Survey. The emirate’s reputation for glamour and luxury is attracting an ever-increasing number of tourists keen to indulge in its high-class restaurants, stylish bars and designer shops. Ras al-Khaimah Ras al-Khaimah’s pristine beaches and spectacular mountain views make it an ideal haven for those seeking utter relaxation. Fujairah Fujairah is an historical gem, drawing visitors keen to explore its castles, forts and archaeological treasures. The UAE’s oldest mosque has stood in the emirate for over 500 years. Sharjah Named Arab Capital of culture by UNESCO in 1998, Sharjah’s historic old town is alive with heritage and art, and packed with souqs and museums. Umm a-Quwain Umm a-Quwain means ‘Mother of Two Powers’ – a reference to the emirate’s relationship with land and sea. This charming fishing port at the northern tip of the UAE peninsula is home to the largest water park in the UAE. Ajman The smallest of the seven emirates, Ajman packs one of the areas most beautiful beaches and a quieter pace of life than some of its neighbouring emirates.

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EXHIBITOR PROFILES

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EXHIBITOR PROFILES

WTM Exhibitor Profiles 254

A Taste of ILTM at WTM - Exhibitor Profiles

257

The Travel Tech Show at WTM - Exhibitor Profiles

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Exhibitor Profiles

436

Tourist Boards

439

Product Guide

479

Thank you to all our sponsors

a taste of ILTM at wtm

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WTM 2013. Thank you to all our sponsors 速

WTM would like to thank all sponsors and key partners: 速

Visit Flanders WTM Official Premier Partner

Amadeus Key Partner & Sponsor of the WTM CEO Roundtables

Morocco Tourism WTM Boulevard Sponsor

BBC World News/BBC.com WTM World Responsible Tourism Programme Sponsor

PhoCusWright Key Partner

Big Bus Tours WTM Official Transport Partner

Rotana WTM Registration Sponsor

Euromonitor International Key Partner

Sabre WTM Social Media Programme Sponsor

Eurosport WTM Sports Programme Sponsor

Travel Channel WTM Ministerial Dinner Sponsor

Four BGB WTM Blogging Programme Sponsor

TV5MONDE WTM Digital Hub Sponsor

Greek National Tourist Board WTM Press Sponsor

UNWTO Supporting WTM Ministerial Programme and WTM Responsible Tourism Programme

Illusions Online The Travel Tech Show at WTM Drinks Reception Sponsor

YouTect Sponsor of the Travel Tech Show at WTM New Exhibitor Pavilion

WTM would like to thank all Event Programme Partners 速

A Fair Tax On Flying Accord Accubook Amadeus American Express Arabian Travel Market Bournemouth University Budget Traveller Busy Rooms Caliber Interactive Camp Africa Initiative CLIA UK & Ireland Cloud9Mobile Digital Visitor eNett International Equality in Tourism Euromonitor International European Tour Operators Association (ETOA) Expedia Four BGB Genesys - The Travel Technology Consultancy Google Guestline Guiomtic

Institute of Hospitality

The Tourism Society

Institute of Travel & Tourism (ITT)

The Digital Tourism Think Tank

International Centre for Responsible Travel, Leeds Metropolitan University

Timetric

International Federation for IT and Travel & Tourism (IFITT)

Travolution

International Institute of Peace Through Tourism (IIPT) Ixaris JLS Consulting Make it Social National Geographic

Tourism Intelligence International Travel Bloggers Unite Travel Channel Travel Click Travel Foundation TravelMole

Nor1

Travel Perspective

nSight

Travel Technology Initiative (TTI)

On Holiday Group

Travelosophy

Only Apartments

Travizeo

Out Now Global

TripAdvisor

PhoCusWright

TTG Media

Rategain

TrustYou

Responsibletravel.com

United Nations World Tourism Organization (UNWTO)

ReviewPro

World International Hotels Promotion (WIHP)

Revinate

World Travel Awards (WTA)

Silverpop

World Travel Market Latin America

Siteminder

Yahoo

Sport Industry Group

YouTect

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Come and meet us at the

Stop by and see usBrand at Stand NA245 booth 12 USA Pavilion

Expand your horizons on the plains of North Dakota. Endless possibilities begin in the USA with unforgettable experiences for your clients, and new business opportunities for you. For partnership information, contact partnerships@thebrandusa.com.

Discover this land, like never before.