InPrint Fall 2012 by Cityworks, A Trimble Company

InPrint

Cityworks®

Empowering GIS™ for Asset Management, Permitting, Licensing, and more!

In This Issue: The Cloud Computing – Part 2 Bringing Cityworks Inside New Products: • Cityworks Analytics • Local Government Templates

Summer – Fall 2012

InPrint

Cityworks

InPrint Empowering GIS TM for Asset Management, Permitting, Licensing, and more! Advisory Board: Brian Haslam, President & CEO Carl Horton, Chief Technology Officer George Mastakas, Vice President of Enterprise Solutions Wayne Hill, Vice President of Client Relations Tom Palizzi, Vice President of Marketing and Sales Brent Wilson, Executive Director of Sales Steve Thomas, Executive Manager, Customer Support

InPrint Staff: Editor in Chief: Tom Palizzi Managing Editor: Kaye Ryser Associate Editor: Lindsay Ferguson Copy Editor: Reece Hanzon Graphic Design: Kent Hepworth Graphic Design: Rachel Haslam Advertising: Cindy Curletti Staff Writer: Emily Palizzi

Subscription: To subscribe, change your address, or cancel your subscription: inprint@cityworks.com Contact Us: Tel: 801-523-2751 Email: info@cityworks.com Archives available at: www.cityworks.com Azteca Systems Inc. 11075 South State Street, Suite 24 Sandy, UT 84070 801-523-2751 www.cityworks.com

Editor’s Page

Cityworks Helps Build Sustainable Communities

ustainability and how it applies to asset and infrastructure management is high on the minds of government and district directors. The American Public Works Association (APWA) offers a conference specifically focused on the topic, the American Society of Civil Engineers (ASCE) has developed a specific rating system, the University of Colorado offers a civil engineering specialization in sustainable infrastructure, and the Environmental Protection Agency (EPA) developed a comprehensive program to promote the overall well-being of communities. Much more than an ideology or strategy, the practice of sustainable design, implementation, and management represents an evolution in best practices. Spanning all aspects of public works and utilities operations, sustainable practices require complete, accurate, and timely information. The decisions made by managers and directors affect an array of life- and health-sustaining qualities from energy usage and ecosystem quality to environmental and human health. Cityworks plays a key role in helping management make better, more responsible decisions. A vast majority of Cityworks sites have established sustainability programs to mitigate environmental impact and maximize the use of limited resources. The City of Loveland, Colorado, Public Works Department formed a partnership with the local school district and housing authority to help improve energy efficiency in public buildings. The City of Oakland, California, maintains a broadreaching, 6-point Sustainable City Vision to help shape the city’s future land use, transportation, energy use, natural resources, and well-being. This issue of InPrint introduces Cityworks Analytics, an exciting, new reporting and decision-support tool. With the ability to set and monitor Key Performance Indicators (KPIs), Cityworks Analytics is designed to help agencies achieve sustainability goals. You’ve come a long way from the “same old way,” ensuring your constituents thrive in a healthy, reliable, and sustainable environment.

Tom Palizzi InPrint Editor-in-Chief

Copyright © Azteca Systems Inc. 2012 All rights reserved. Printed in the United States of America. The information contained in this document is the exclusive property of Azteca Systems Inc. The work is protected under United States copyright law and other international copyright treaties and conventions. No part of this work may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying and recording, or by any information storage or retrieval system, except as expressly permitted in writing by Azteca Systems Inc. All requests should be sent to Attention: Cityworks InPrint, Azteca Systems Inc., 11075 South State Street, #24, Sandy, UT 84070. The information contained in this document is subject to change without notice.

Summer – Fall 2012

Azteca Systems, Cityworks, and Powered by Esri are registered trademarks; Cityworks Desktop, Cityworks Anywhere, Cityworks Server, GIS Empowered by Cityworks, and Empowering GIS are trademarks of Azteca Systems Inc.; and www.mycityworks.com, www.gocityworks.com, www.cityworks.com, and @cityworks.com are service marks of Azteca Systems Inc. The names of other companies and products mentioned herein are trademarks or registered trademarks of their respective trademark owners.

Is Going Mobile. The New Face of

in the Field.

Developed by TDC, Freeance® Mobile for Cityworks lets you take your work orders, service requests and inspections out in the field on iPhones, iPads and Androids smartphones and tablets. You can create, edit and close work orders, service requests and inspections out in the field – including ELM.

on Smartphones & Tablets – Work orders – Service requests – Inspections

Freeance® Mobile for runs on: – iPhones – iPads – Android smartphones – Android tablets

Fast, Easy Deployment – Off-the shelf software – Install today. Use today. – No Cityworks fees

It’s Freeance is a registered trademark of TDC Group, Inc. Cityworks is a registered trademark of Azteca Systems, Inc. The names of other companies and products mentioned herein are trade-marks or registered trademarks of their respective trademark owners.

Centric www.freeance.com/cityworks

information@freeance.com • 1-937-531-7217 InPrint

Summer – Fall 2012

Contents President’s Corner 6

Part 2 – The Cloud Computing “Technological Inflection Point”

Focus–Sustainability 8

Cityworks & GIS Combine to Make Coon Rapids, Minnesota, a Sustainable Community

10 City of Barrie, Ontario, Optimizes Infrastructure Sustainability with

Cityworks

12 Cityworks Analytics 14 Bringing GIS and Cityworks Inside to Help Meet Sustainability Goals

Features 16 Cityworks Cuts Costs at Wilmington, Delaware 18 Cityworks Server Deployment at the City of Novi, Michigan, From Concept to Reality

20 Migrating to the Infrstracture Editing Template at Montgomery County, Ohio, Environmental Services (MCES)

26 Cityworks User Group Mobilizes Utilities Staff at City of Sanford, Florida

27 Cityworks Server PLL Solutions for Public Works and Utilities

International 33

Where in the World is Phil Mogavero?

Partner News

29 Cityworks Local Government Templates Deliver Fast, Easy

Deployment Option

Scaling Server AMS for Mid-Size Deployment – Noblesville, Indiana, Moves to Cityworks Server AMS with ArcGIS Workgroup

Cityworks 2012 User Conference

User Information

22-24 Highlights and Recap

36 Customer Support: Providing Cityworks Customers Return on Investment

Cityworks Spotlight

30 Q&A with Chattanooga, Tennessee

Tools & Tips: Cityworks Web Services – Tools to Extend your Cityworks Platform

38 Cityworks Campus

31 Cityworks Spotlight on Marco Island, Florida

39 MyCityworks.com

Cityworks News

41 Summer – Fall 2012

Azteca Systems Contratulates Esri 2012 SAG Award Winners Esri 2012 UC

Cityworks Community InAction

In Memory: Roy G. Haslam (Uncle Roy)

Upcoming Events New Employees

President’s Cor ner Part 2 – Cityworks and ArcGIS 10.1

The Cloud Computing “Technological Inflection Point” Part 1, previously published in the Spring 2012 InPrint, may be viewed on www.cityworks.com. By Brian L. Haslam, President & CEO, Azteca Systems—Cityworks

he world is moving to the cloud and some major software companies are not completely in sync with that, remarked a Piper Jaffray analyst in response to a 2% slide in a major software company’s revenue. Cloud computing is growing because it is an efficient means for accessing computing resources. Azteca Systems is committed to assuring that Cityworks is in sync with cloud computing and particularly with Esri cloud computing. Benefits of Cloud Computing Here are the commonly listed benefits of cloud computing: • Reduced costs. Pay for what you use. Lower upfront outlays. Access to skilled and experienced IT expertise for server, network, and software management. Easier to implement and maintain. No need to plan and budget for software and hardware updates. • Scalability and flexibility. You can scale your computing needs seamlessly and easily to quickly add more resources. • Remote access. Staff can access and update information wherever they are, rather than having to run back to the office. • Disaster relief. With your data stored off-site in secure and redundant data centers, if there are natural disaster events such as floods, severe storms, or earthquakes, or even non-natural disaster events such as a construction worker cutting the power lines, you

have the assurance that your data is safe and accessible as soon as you re-establish an internet connection. • Response time. In most cases, network response times perform as well as (and often even better than) standard in-house computing systems. The reasons are varied, but generally the overall hardware and network management is optimized. • Even playing field. Cloud computing allows mid-sized and smaller, local-government organizations to effectively utilize the same software tools used by larger organizations. Costs versus benefits are key factors in any decision regarding adopting new technology. What are the benefits for local governments that adopt cloud technology? Cloud Resources An important characteristic of cloud computing is its flexibility to quickly grow to meet your needs. If you need more resources (i.e., servers, disk storage, software, data, know-how), you can obtain them from cloud providers. In most cases, the process is at least semiautomated so access can be provided quickly. Flexible and easy access to resources is one of the cost-versus-benefit advantages of cloud computing.

11075 South State Street, Sandy, Utah World Street Map

World Imagery Map

ArcGIS Online

InPrint

With cloud computing, your access to resources is not restricted to what you have available on-premises. You can easily access cloud resources available from any part of the world, and you can access it from anywhere. All you need is your ID and password. A good example of the ability to easily access cloud resources is the large and comprehensive datasets cloud providers are making available, including Esri with ArcGIS Online. ArcGIS Street Maps and Imagery Maps provide detailed and comprehensive datasets for the United States, for much of Canada, and for many other places in the world. Hybrid Cloud The majority of Cityworks users have moved to Cityworks Server and ArcGIS Server. Some of you are in the process of upgrading to Cityworks Server. Nearly all of you already have in-place your server and network hardware and in-house expertise. The best course for you is to amortize this investment. Is the cloud useful for you? The answer may be found as you consider the value of a hybrid-cloud approach using ArcGIS Online.

Esri ArcGIS Online allows users to create and serve map data on the web, allowing users to take advantage of direct integration with their on-premises ArcGIS system. Users are able to upload their geographic datasets to ArcGIS Online and turn them into a web service. For Cityworks users, this might include uploading GIS data created and maintained on-premises, such as their sewer and water lines, sidewalks, or trees. ArcGIS can also map out tabular data. Once the data is uploaded to ArcGIS Online, the data can be overlain as a “mashup” in conjunction with datasets provided by Esri to enhance the usability and power of the GIS. Every business entity needs to consider how it can more efficiently utilize limited resources in a sustainable manner. This applies to Azteca Systems—Cityworks and Cityworks user organizations. None of us have unlimited resources. Cloud computing provides an efficient means for supplementing our computing resources. Cityworks is in sync with the major trends in cloud computing and in particular with Esri’s cloud computing initiatives available from ArcGIS Online. cw

GIS data created and maintained on-premises such as sewer and water lines, or sidewalks, or trees.

Summer – Fall 2012

Focus

Cityworks & GIS Combine to Make Coon Rapids, Minnesota,

a Sustainable Community

by Lindsay Ferguson, PR & Marketing, Azteca Systemsâ&#x20AC;&#x201D;Cityworks

he City of Coon Rapids, Minnesota, is using Cityworks and GIS to help track and maintain vacant properties created by the foreclosure crisis. The city has had between 450 to 600 foreclosed properties per year since 2008. This sudden rise in vacant properties presented a difficult challenge for the city as water pipes burst, grass went uncut, and other problems accumulated due to the vacancies.

Increased efficiency was needed to organize repair work. An Excel spreadsheet was no longer an option for tracking vacant properties. Cityworks was already in use in the Public Works Department, and Cindy Hintze, Administrative Specialist for Coon Rapids, saw that the same software could be utilized. Cityworks, coupled with GIS, now helps the city preserve these vacant propertiesâ&#x20AC;&#x201D;maintaining them as

InPrint

assets rather than allowing them to become liabilities. The solution also helps Coon Rapids track and fix problems with rental homes. The influx of vacant properties threatened property values and quality of life for many neighborhoods in Coon Rapids. By using Cityworks and its built-in GIS capabilities to obtain a clearer picture of where these properties are and what is happening to them, the city is better able to mitigate issues associated with these homes. An address point is used to attach all Cityworks code enforcement work orders to the property, including vacant, rental, long grass, and other yard and lot work order templates. Tasks within the work order track information regarding the property. For instance, posting the property for water shut off, shutting off or turning water on, communicating with the owner/agent, abatement, property status, etc. “We use the map as our go-to source for anything that’s going on,” said Cindy Hintze. “When we get a phone call about a property, the first thing we do is pull up our map and see if we might have other things going on there.” The work orders provide valuable data on the history of each property—when issues occurred, how they were fixed, what was observed during inspections, and much more. GIS also helps the city track and fix problems with rental properties. “Landlords need to run a “Together, Cityworks good business, and if they’re and GIS have sustained running a poor business we Coon Rapids through the need to respond to that so the neighborhood doesn’t foreclosure crisis.” deteriorate,” said Hintze. “Rental properties need to be licensed each year,

which may or may not include a visual inspection by our housing inspector. The inspection process is based on how well the property is managed and whether issues have been found at the rental property. Cityworks work orders help track the history of rental properties, licensing, inspections, communications; which also includes being used by our Police Department if police respond to issues at rental properties.” By displaying all of the data on a map using Cityworks and Esri’s ArcGIS, the city can easily see the big picture—and the details. By mapping these properties, the city has made great strides in fixing issues, organizing inspections, maintaining properties, and even sharing information. “We can easily show our city council what’s going on in neighborhoods, because all this information is tied to the address point,” Hintze said. “Together, Cityworks and GIS have sustained Coon Rapids through the foreclosure crisis and we look forward to how these programs will continue to benefit us in the future.” cw

A version of this article previously appeared in Government Technology Magazine and has been reprinted with permission.

Summer – Fall 2012

Focus

City of Barrie, Ontario, Optimizes Infrastructure Sustainability with Cityworks by Barry Kelly, Industry Manager, Public Works, Business Development and Karen Stewart, Industry Manager, Public Works, Business Development, Esri Canada

unicipalities throughout North America face growing challenges with the aging and deterioration of infrastructure assets, tight renewal budgets, rising demand levels, and compliance with new environmental and accounting regulations. As a result, municipal leaders require much higher and more complex understanding of their infrastructure management processes, and that in turn has stimulated demand for more detailed and timely information. The award-winning City of Barrie, Ontario, Canada, met these challenges head-on with Cityworks. Their transition to Azteca Systems’ innovative GIScentric solution enabled the growing municipality to dramatically streamline asset maintenance and repairs while optimizing sustainability of its growing infrastructure.

Managing a growing infrastructure Work management is integral to keeping infrastructure safe, operational, and sustainable. This requires managing labour, material, and equipment by recording the time and costs associated with keeping assets operational. With a population of approximately 140,000, the City of Barrie is among the fastest-growing metropolitan areas in Canada. Barrie’s size requires the city to effectively manage an infrastructure that is constantly changing and expanding. “Prior to implementing Cityworks, our work management system was largely comprised of manual processes,” said Joy Packham, Manager of Desktop Services, City of Barrie. “There were few mechanisms in place to link assets with records of work performed. Work order information would often be recorded in Microsoft Excel or Word documents and stored in filing cabinets.”

InPrint

Developing a strategic plan

Achieving efficiencies over the long term

The City of Barrie developed a corporate asset management strategy that involved collecting accurate, up-to-date information for all water-, street-, and park- related infrastructure. The city then implemented Cityworks. The automated solution leverages data from the city’s existing geodatabase (GIS database) and allows staff to log requests for service, distribute requests to the appropriate staff, schedule any necessary work, and monitor the progress of these and other projects across the municipality. The solution is also used to automatically schedule recurring, cyclical, and preventative maintenance work. Using Cityworks, operational staff can literally see a complete view of ongoing maintenance on the system’s dynamic and interactive GIS map display. They can also directly edit asset attribute information related to water features (hydrants, meters, manholes), right-of-way, and other assets. Once a project is complete, work orders are automatically closed, yet the complete work history information is available for supporting reports.

Through Cityworks, the City of Barrie has achieved a common operational picture of its assets, while expanding access to real-time data across the organization. Operations staff can access both active and historic work orders related to any asset, as well as any available corresponding data (such as photos) to make more informed decisions. With its data stored in a central database, city staff can also readily identify gaps in asset information. “We’re now taking a proactive approach to work management,” said Packham. “Using Cityworks, we can quickly retrieve vital information to make maintenance-related decisions that affect our infrastructure today and tomorrow. The ability to see completed and proposed work on a map view allows for better tracking and early identification of potential problem areas.” With all of the maintenance-related information now available and directly linked to specific assets in the GIS, data analysis can be used to identify problem areas. This enables the municipality to mitigate existing issues, and preempt potential issues before they occur, to optimize infrastructure sustainability. Cityworks has also enabled a broader audience to view and edit asset information, streamlining workflow and eliminating the need for GIS staff to continually update asset data. Cityworks has empowered GIS at the City of Barrie, helping to ensure accurate, timely, and reliable asset management. cw

Summer – Fall 2012

Focus

rks o yw t i s C c i t ly a n A

by Carl Horton, Chief Technology Officer, & Emily Palizzi, Staff Writer, Azteca Systems—Cityworks

any organizations set goals but struggle with measuring their progress. Key Performance Indicators (KPIs) provide a quantifiable means to measure progress, though establishing, monitoring, and understanding the results can be considerably resource intensive. And while many things can be measured, it is most important to focus on those that are essential to attaining identified goals. These KPIs should then be measured frequently, and a clear path to resolve performance shortfalls should be in place. Today, managers at all levels are faced with increasing resource demands and tightly constrained budgets. Doing more with less requires managers to clearly understand the metrics that measure their areas of responsibility, helping them focus staff on the work at hand and determine rewards for the best use of time and resources. In addition, many organizations visibly display scores and measurements, allowing stakeholders and employees to monitor the performance of the various departments, divisions, and crews. When performance is visibly and quantifiably measured, it provides managers with an effective approach to stimulate productivity. Cityworks users quickly realize the value in the work and asset management data accumulated over time. Working with the data, they can analyze performance, observe trends, explore outliers, and derive averages. Users’ interest in understanding this information helps them adjust metrics to establish realistic service levels and improve activity-specific and overall performance. Further analysis can also help managers establish meaningful performance measures and accountability levels for other, similar activities. Cityworks Analytics® is designed to streamline this process. With multiple levels of functionality and a powerful in-memory, real-time reporting engine, Cityworks Analytics provides users with the ability to

set and monitor KPIs, view results in map or tabular format, and share summarized information throughout their organization. With real-time reporting available across the entire Cityworks database, users can easily explore ideas without writing timeconsuming reports. This form of data mining provides the opportunity for fast and easy ad-hoc scenario analysis. For example, the parks department maintenance supervisor may be interested in how graffiti work orders were handled from 2007-2012. This requires two “slices” through the data—a time range and a class of work activity. From that, he may further examine the frequency of those work orders by month over the calendar year, factored by the specific maintenance shop assigned. These additional slices show a heavy weighting of work performed by the northwest shop during the months of July and August, providing valuable performance-related insight—crews, costs, and time required to complete the work. In addition to the ad-hoc data mining tools, Cityworks Analytics supports the development and measurement of KPIs. KPIs are statistics that represent performance thresholds. Examples of a typical KPI might include closing all graffiti service requests within 30 days; keeping overtime costs to less than 2% of total labor costs; ensuring the ratio of reactive to planned work is less than 25%, and so forth. Cityworks Analytics provides managers and staff a view of performance metrics at the individual, crew, and organizational levels. Geographic variability is another interesting and insightful product of data analysis. Though the Cityworks database has always been open and available for client use, Cityworks Analytics provides the tools for data mining and leveraging KPIs that are largely unavailable in other asset management systems.

InPrint

In the graffiti example used above, a logical follow-up might be to understand where problems are occurring. Using time-based mapping tools, the data slices can be visually analyzed for geographic patterns and anomalies. Both the resulting information and intuitive map view are easily exported to common word processing, presentation, and graphics applications, allowing managers to easily identify, understand, and mitigate performance related issues. Reports and performance metrics can even be incorporated directly into the Cityworks Inbox or

other web sites, allowing information to be readily available to decisionmakers throughout the organization. Cityworks Analytics is a component of Cityworks 2012.1 sp1 delivered as a web service with a series of predefined, yet customizable templates, reports, and KPIs. Users can simply configure the data connection and use existing out-of-the-box tools, or attend a comprehensive training program to learn more about modifying and creating new analytical tools. cw

Out-of-the-box KPIs are built in but still give you the ability to modify the tool to your needs.

Summer â&#x20AC;&#x201C; Fall 2012

Focus

Bringing GIS and Cityworks

Inside to Help Meet

Sustainability Goals by Shelli Stockton, Global Facilities Industry Manager, Esri

ustainability is generally understood as the measurement, management, and reduction of energy consumption and carbon emissions/carbon footprint to reduce both environmental impact and operating costs. Influences driving recent attention in sustainability range from governmental regulation, environmental concerns such as global climate change, and the ever-increasing costs to care for facilities.

Buildings have huge environmental footprints. In 2010, facilities directly accounted for nearly 40% of primary energy use, 12% of water use, and 60% of all non-industrial waste. And the processes used to produce and deliver energy to facilities for heating, cooling, ventilation, computers, and appliances accounted for 40% of US greenhouse gas emissions. Thus, the need to better understand and manage the performance of publicly-owned buildings and facilities has taken center stage. While Cityworks and GIS are most often associated with managing infrastructure and other assets outside, this is only part of the story. Buildings, floors, and rooms also have geography that can be mapped and analyzed. Beyond design and construction, ongoing maintenance is more efficient and effective when facility asset data is managed in a GIS. Cityworks users have long recognized the inherent benefits of GIS. Using the GIS database as the asset repository to manage outside infrastructure, many now leverage the same technology to inventory and manage indoor assets. Sustainable use cases include: â&#x20AC;˘ Operations and Maintenance â&#x20AC;&#x201C; From changing a series of light bulbs in a library to refinishing the floor of a fire station, preventative maintenance ensures the appropriate performance of publiclyowned assets while extending the useful life of the facility over time.

InPrint

• Energy Management – Visualizing and tracking energy usage within a building allows operators to optimize usage by location and time of day within a building. • Building Thermal Efficiency – Assessing energy “leakiness” with GIS helps facilities maintenance personnel locate and remedy costly environmental issues. • Space Usage -- Operational costs are reduced when existing space is utilized more efficiently, which often lowers capital cost by mitigating the need to build or acquire additional facilities. GIS helps facilities managers visualize and organize space usage through the distribution of personnel, assets, and the storage of materials. • Solar Potential – The ability to determine the solar potential of an individual rooftop is an inherently geographic problem. Both public and private entities are utilizing GIS to identify buildings with the best potential return on solar investment. • Climate Action Plan – A GIS-based, campus-wide greenhouse gas inventory including landscape irrigation requirements, tree canopy analysis, estimated storm water runoff, and the effect of solar reflectivity allows the informed development of a range of possible sustainability measurement and action steps, including identification of on-site renewable energy sources.

Summer – Fall 2012

Facility sustainability is directly related to the ongoing care and maintenance of publicly owned assets. GIS is a natural fit to managing spatially-related assets and understanding their relationship across a variety of business functions. Reducing energy and water usage, efficient and effective waste disposal, and preventative maintenance all reduce the carbon footprint of a building. Today’s economic pressures, government regulation, and public opinion all demand that facilities managers find sensible ways to increase efficiencies and the overall sustainability of publicly-owned buildings. Extending their GIS and Cityworks inside to manage the care and maintenance of assets associated with everything from a light switch in a single room, to an entire community center, is proven to achieve these goals. These enabling technologies provide facilities managers and executives with the appropriate tools to be better stewards of the built environment. cw

Feature

by Rami Raad, Senior Project Manager, CH2M Hill and Lindsay Ferguson, PR & Marketing, Azteca Systems—Cityworks

n 2007, frustrated with reliability issues and concerned about operational costs, the City of Wilmington Department of Public Works (DPW) set out to find a better way to maintain and distribute accurate data related to their infrastructure assets. The city’s hard copy record keeping was labor intensive and did nothing to support records management or promote the sharing of information throughout the department. The city looked to Azteca Systems’ business partner, CH2M HILL, to develop a GIS program to manage and maintain the city’s asset inventory, as well as implement Cityworks as the city’s work order management system. The purpose of the program was to develop and maintain reliable, accurate infrastructure data that would enable a broad range of GIS asset management applications to be developed and implemented. These applications would cost-effectively increase management efficiency and ultimately enhance customer satisfaction. DPW’s ultimate goal was to move from a paper to a digital enterprise system. The City of Wilmington began using Cityworks in June 2007 when the DPW first introduced the solution to 24 stand-alone users. A couple years later, Wilmington realized the need to move to an enterprise solution and secured a Cityworks Enterprise License Agreement (ELA), along with an ELA from Esri for their GIS. This provided the city with the ability to quickly and easily deploy Cityworks throughout the organization at a substantially lower cost than traditional licensing. In April 2011, DPW migrated to Cityworks Server AMS and increased to 60 users; and in February 2012, the city added Cityworks PLL (Permits, Licensing, Land) to meet the needs of even more staff and citizens. With Cityworks built directly on Esri’s ArcGIS, adding its capabilities instantly produced a complete enterprise solution. To further leverage their GIS and Cityworks investment, DPW decided to implement Cityworks Server PLL to manage DPW’s permitting process. Further, in keeping with the GIS-centric environment, Dig-Smart was added to manage utility location requests. CH2M HILL developed a host of reports to track user performance and metrics in Cityworks.

Permitting Wilmington engaged CH2M HILL, partnered with Azteca Systems’ staff, to implement Cityworks Server PLL to facilitate roadway cut requests and other DPW permits. Because Cityworks Server AMS and PLL are seamlessly integrated, permits are directly tied to their associated work orders. PLL provides a web-based permit submission capability, allowing contractors and citizens to interact with the permitting process utilizing the same map-based tools. This solution eliminates unnecessary steps and significantly improved the permitting process. Cityworks has helped DPW users improve overall efficiency, ensuring accurate and current status updates on active permits, work orders, and reports. Cityworks PLL quickly delivered benefits as it replaced DPW’s custom SharePoint solution, initially configured to manage roadway cut permits. Among the first PLL customers to use the contractor web-submittal page for permits, the City of Wilmington will soon offer online payment options to both contractors and citizens. Meanwhile, the city is developing more permit types with plans to make them available for web submittal as they are completed. Work Order Management The addition of Cityworks immediately improved maintenance, tracking, and management of the department’s work activities. Now, with more accurate data, field supervisors are able to plan their work and dispatch crews to projects with the proper tools and materials specifically suited to resolving the situation. Directly linked to the GIS, DPW is able to route crews in response to service requests such as special pick-ups and pothole repairs. DPW is also able to use the system to schedule preventive maintenance activities, thus prolonging the life of the city’s assets. Cityworks also allowed DPW to consolidate its call center operations. By providing access to service requests and work orders, DPW call center operators have improved response time and information accuracy as they respond to citizen requests. Other city agencies now InPrint

have access to Cityworks as well, and can directly enter requests and track progress. Further, the City of Wilmington will soon launch DPW’s citizen request website, where citizens can submit and monitor their requests electronically. Utility Locate Requests The city further engaged CH2M HILL to implement the GIS-centric Dig-Smart solution to support the state’s One Call system for utility location requests. Dig-Smart was implemented as a first check for contractors looking for DPW utility information in an area. As tickets are received by utility operators, Dig-Smart integrates the power of GIS to locate the dig site and determines if the excavation site is in proximity to buried infrastructure. The implementation of Dig-Smart allowed DPW to save valuable time by automating the process of searching for utilities and providing positive response to the ticket originator. With Dig-Smart linked to Cityworks, DPW can not only facilitate utility location and marking, but also reduce risk exposure. By being linked to Cityworks, DPW is able to retrieve information on contractors’ utility cuts if there are problems with service restoration or citizen calls. Additionally, spatial locations of mark-out requests aid inspection staff as they ensure proper mark-outs have been requested and made before work commences. With the implementation of Dig-Smart, the city’s response times to each request was improved drastically. Historically, it might have taken up to two days or more to respond to a ticket using the print and research method. Using Dig-Smart, that time was reduced to minutes, resulting in a more efficient process and cost savings. System Integration The enterprise systems implemented and maintained by CH2M HILL are built upon a service-oriented architecture. This enables data to be shared and queried between the various databases and applications. This integration greatly improves the usefulness of the system by unlocking the boundaries which restrained previous applications from working with one another. Dig-Smart and Cityworks have been integrated, and the city’s MUNIS financial system also ties

Summer – Fall 2012

into Cityworks AMS and PLL. It is used to update employee rates and permit fees in the Cityworks database. Currently, the CH2M HILL team is working on improvements to include spatial querying to trigger database events and automated service request and work order creation based upon events in other systems. Further, CH2M HILL developed and implemented an ArcGIS Server application to grant all DPW staff access to GIS data and source documents through the city’s intranet. Through the portal, staff members are able to view GIS asset data and open service requests and work orders, DPW records and drawings, active Dig-Smart mark-out requests, roadway cut permits from PLL, and all DPW real-time vehicle locations. This provided DPW staff a quick view when and by whom work is being performed on all their assets. SQL Reporting Services Cityworks’ open architecture allows for easy web-based reporting using the city’s standard Microsoft SQL Server Reporting Services. CH2M HILL worked closely with city staff to develop a host of reports to measure user performance in the Cityworks systems. The reports examine such metrics as data quality, staff utilization, work order cost summary by division, service request and work order backlog reports, and many others. Each report includes links enabling users to view specific information about a service request, work order, or inspection in the system. Further, CH2M HILL set up weekly e-mail notifications to supervisors and division directors of all backlog service requests, work orders, and inspections. cw

About Wilmington The department of public works maintains the city’s water, wastewater and transportation networks which include 425 miles of water lines, 310 miles of sewer and storm water mains, and over 1,350 miles of roadway. With a number of exciting GIS and Cityworks initiatives underway, including the deployment of Cityworks Server PLL and upgrades to ArcGIS and Cityworks 2012.1, the DPW is looking forward to a significant return on their investment.

Feature

Cityworks Server Deployment in the City of Novi, Michigan, From Concept to Reality

by Christopher Blough, PMP, IT Project Manager / City GIS Manager, City of Novi, Michigan and Lindsay Ferguson, PR & Marketing, Azteca Systems—Cityworks

ith more than 200 miles of roads, 306 miles of water mains, and 245 miles of sanitary sewer, the City of Novi, Michigan, Department of Public Services is working to meet the needs of a rapidly growing community. In the past ten years, the city’s population has grown by 16.4%. With this growth came increased demand on city infrastructure, along with the investment associated with the expansion of roads, water, sanitary sewer, and storm water infrastructure servicing 55,000 residents and 3,000 businesses. Yet with Cityworks, city staff is maintaining its infrastructure with the same staffing levels as before by leveraging efficiency gains from the newly deployed asset management solution.

In May 2012, the City of Novi Department of Public Services went live with Cityworks Server AMS as the city’s first asset management system. Initially deployed to manage water, sewer, traffic signs, and road infrastructure, the department will be adding storm sewer and non-motorized asset infrastructures to their Cityworks implementation during the fall of 2012. The city also plans to incorporate the city’s street tree inventory during its 2013 fiscal year. Leveraging both a cloud-based ArcGIS Server (AGS) instance and on-premise AGS map services for Cityworks Server, the city was able to increase accountability and generate performance measures for its field operations and water and sewer divisions. “Cityworks will help us accurately account for the cost of providing services our community members expect,” said Rob Hayes, City Engineer and Director of Public Services at Novi. “The system will also enable us to extend the life of our roads, water, and sewer infrastructure by accurately representing operations expenditures while applying preventative maintenance practices.” The City of Novi selected Cityworks after a five-year evaluation of the best asset management practices adopted by communities across the nation. The city’s asset management team views the seamless combination of Cityworks with Esri’s ArcGIS as a significant business benefit for

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the city. Within one month of the system go-live date (May 2012), city staff used Cityworks to fulfill more than 600 service requests and work orders. Presently, Cityworks Server is utilized by 23 staff members in six operational divisions, spanning three departments in two different locations over the city’s fiber network. Today, operations are nearly paperless by using service request and work order attachments. This has vastly improved communication between customer service representatives and field staff who must constantly coordinate their activities. Novi quickly realized the significant value of leveraging their GIS data as its asset “Cityworks will help us inventory. City staff manage accurately account for the around 10,000 requests for cost of providing services service annually, and will our community members appreciate the return on expect.” investment as Cityworks helps them manage a growing number of operational areas, including streets, water/sewer services, trees, traffic signs, storm drains, and other core city services. Rob Petty, Chief Information Officer for the City of Novi, said “the value of leveraging our GIS across multiple service areas allows us to quickly and efficiently understand, respond to, and satisfy calls for over 110 types of citizen requests, thereby advancing the city council’s goals to improve service delivery to our citizens while maintaining fiscal responsibility.” Cityworks Server AMS improves the efficiency of Novi’s service delivery. For example, the city often receives multiple service requests

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for the same issue. Prior to Cityworks, this could result in multiple work orders being created and different crews being dispatched to remedy the same issue. Today, the city has improved its customer relationships and responsiveness as staff can retrieve any service requests for any location in real-time. The city also intends to improve its budgeting process by using Cityworks to establish a comprehensive history of asset maintenance. By accessing comprehensive maintenance histories, the city can easily weigh rehabilitation and replacement costs to determine the most cost-effective options. The city looks forward to generating performance metrics to establish service-level baselines in all categories of service delivery. The city will use these baseline metrics to compare its performance against the best-practices of its peers to constantly improve operations. The future is bright for Novi as it looks to leverage additional benefits as the city’s GIS-centric solution evolves to encompass other operations areas. cw

2012 Esri SAG Award In July 2012, the City of Novi was recognized for their GIS-centric achievements, receiving the prestigious Esri SAG Award (Special Achievement in GIS) at the 2012 Esri International User Conference. Honored among 140 organizations using innovative location-based technologies, Novi was recognized for promoting public access to interactive, content-rich online maps and integrating location-based technology throughout the city’s business applications.

Feature

By Jessica Wyland, Esri Writer

n 2009, Montgomery County, Ohio Environmental Services Division (MCES) implemented Cityworks Server, a GIS-centric program designed to leverage Esri products to help manage assets. As Cityworks was being implemented, accurate and up-to-date GIS information became a necessity. In the past, MCES used multiple third-party software packages to help maintain its GIS infrastructure, but the organization found that the pace of software development made these difficult to maintain. When MCES staff members attended the 2010 Esri International User Conference, they learned that many current processes could be completed using core ArcGIS for Desktop and the Infrastructure Editing template. This resolved the third-party software problem and made way for a new question: What would be the best way to migrate existing processes to the new ArcGIS 10 templates? MCES staff began the migration process by working with a local copy of its geodatabase and building existing processes into the Infrastructure Editing template. The time-consuming work required a team effort. The staff members saw this as an opportunity to review and improve the entire workflow. As they became more familiar with the template, they realized it could do more than was previously possible with other software.

During the design and implementation phase, some rules and tools did not work as expected, but these hurdles were overcome with the help of Esri’s water utilities team. “What impressed us the most was the support from Esri’s water utilities team,” said Ken Carrier, GIS specialist at MCES. “[The team members] listened to our needs, provided fixes in a timely fashion, and were constantly making improvements. Since Esri introduced add-ins at ArcGIS 10, it has become very easy to upgrade to a new version without having to touch every machine to install a new build.” Upon implementing the Infrastructure Editing template, MCES has put into practice a “continuous improvement” approach toward the template. “We realized that as our data changes over time, we must be able to adapt to these changes,” Carrier said. “This template gives us that flexibility. If we need to change our schema, add new features to our geometric network, or transfer attributes from other data sources to our assets, we can do it very simply by updating our template. This template has actually given us a new perspective on how to maintain an enterprise GIS.” Once the template was implemented in the production environment, MCES was able to reduce annual software maintenance costs by $6,000.

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MCES staff members have also been able to build a fully customizable template that allows them to streamline data entry, ensure data integrity, and simplify the process of maintaining an asset in GIS. “In the past, customization of existing software and tools cost a considerable amount of money,” Carrier said. “With the Infrastructure Editing template, we feel as though we are the developers. The toolsets provided within the template have allowed us to customize the template for our own needs. I believe it would be difficult, if not impossible, to put a dollar amount on just how much money we have been able to save by being able to design our own editing system that is tailored to our own data.” cw For more information, visit www.resources.arcgis.com.

About Montgomery County Environmental Services Montgomery County Environmental Services (MCES) is located in Dayton, Ohio, and serves more than 84,000 water and sewer customers. The agency maintains roughly 1,190 miles of sewer gravity mains, and 1,368 miles of water mains and associated water and sewer appurtenances.

This article was published in the Winter 2011/2012 Water Writes Newsletter and has been reprinted with permission from Esri.

Infrastructure Network Editing is an ArcGIS 10 editing map and toolbar for managing water, sewer, and storm water utility data.

Summer – Fall 2012

InPrint

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by Lindsay Ferguson, PR & Marketing, Azteca Systems—Cityworks

ore than 500 people from around the world attended the 2012 Cityworks User Conference at the Canyons Resort in Park City, Utah, June 27–29. Hosted by Azteca Systems Inc., the leading provider of GIS-centric management solutions, attendees exchanged valuable knowledge while networking with their peers, business partners, and Azteca Systems staff. “Like last year, I was very impressed with not only the organization of the conference, but the extent of what it offers to attendees,” stated Timothy Pearson GISP, GIS Specialist at General Mitchell International Airport, Milwaukee, Wisconsin. “The entire event was top notch—from the pre-conference training, to configuration workshops, to discussions on how others are making use of Cityworks. I have never attended a conference where I was given the opportunity to actually sit down and talk with the company’s designers, programmers, and executives.”

Nestled in the beautiful Wasatch Mountains at the Canyons Resorts, the conference began Wednesday morning with the plenary session where attendees were encouraged to be pluggedin and connected with colleagues back home. President and CEO Brian Haslam offered his insights of trends affecting Cityworks users, including mobile technology and the emerging Cloud environment. He also unveiled exciting new capabilities such as Cityworks’ Local Government Templates (LGT). Azteca Systems’ development team followed, showcasing new and exciting solution functions. “A highlight for me was after my presentation when Carl Horton, Chief Technology Officer, sat down to learn about how we use Cityworks at General Mitchell International so that he could understand our unique needs,” Pearson said. “To get that kind of concern and commitment from an executive is a clear example of the professionalism and support Azteca Systems gives its users.” Breakout sessions continued Wednesday afternoon, all day Thursday, and Friday morning. Conference attendees were treated to a breathtaking gondola ride to the resort’s Red Pine Lodge for the annual User Appreciation Dinner and Social. Located midmountain and overlooking the valley, the lodge played host to a relaxing and enjoyable evening, with wonderful food and great company in a stunning rustic landscape.

“Hats off to you and the Azteca family. You all did a fantastic job and we are excited about being new members of the Cityworks family.” Ken B. Davis

“The Cityworks User Conference feels like a reunion,” Pearson added. “Everyone knows you, cares about what you are doing, and is truly interested in your ideas and concerns. Though it just ended, I’m already looking forward to next year.” During the conference, exhibitors and business partners showcased their services and solutions in the exhibit hall and were readily available to answer questions and discuss solutions. Over sixty members of Azteca staff were present at the conference hosting and attending sessions, answering questions in the Doctor’s Office, and meeting with clients and partners. cw

Ken B. Davis, Greenwood Metropolitan District, SC

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Congratulations!

2012 Cityworks Exemplary User Award Winners

City of Oakland, California – John McCabe and Eddie Dunbar

City of Charlotte – Mecklenburg County, North Carolina – Shawn Coffman and Samantha WIllis

Save the date! May 22-24, 2013

2013 Cityworks User Conference Salt Palace Convention Center Salt Lake City, Utah

Pre-Conference Training May 20-21, 2013 Marriott Downtown at City Creek Salt Lake City, Utah

Within easy walking distance to the fabulous City Creek Center, Temple Square, restaurants, clubs, and other attractions.

Summer – Fall 2012

Feature

Cityworks User Group Mobilizes Utilities Staff at City of Sanford, Florida by Emily Palizzi, Writer, Azteca Systems—Cityworks

he City of Sanford, Florida, began using Cityworks in October 2011 in a small pilot project for the public utilities department. That little project took off in a big way following a regional Cityworks User Group meeting in southern Florida. With the help of Azteca Systems’ Client Relations team working together with city staff, Cityworks was deployed precisely where it needed to be—in the hands of its field staff. “They’re up and running, and using it in the field,” reported Nick Orwin, Account Manager, Client Relations. “It’s so exciting to be there with our customers and with just a little assistance, help folks like those at Sanford affect some simple changes that produce fast and visible results. Our goal is very simple—help our clients make the most of their Cityworks.” Sanford is utilizing Cityworks to manage their public utilities, performing inspections in the field with Cityworks on laptop computers equipped with 4G wireless networking technology to receive, track, and respond to work orders in the system. The project was piloted under the

department’s Water Conservation Grant Program and initially aimed at managing work orders related to water conservation, such as meter leaks and re-reads. “The Cityworks User Group meetings are all about things like this,” says Wayne Hill, Vice President, Client Relations. “It’s no secret everyone is busy with their day-to-day responsibilities, with fewer resources and increasing demands. We also know that the true value of Cityworks is measured by the success of our clients. Our goal is therefore quite simple: ensure you get the most from your Cityworks solution!“ Sanford quickly saw results with Cityworks helping management track work activities and associated costs. Future plans call for adding in the remaining utility-related work orders, expanding to include the public works and public safety departments, and ultimately into all other departments needing a solution. cw

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Cityworks Server PLL Solutions for Public Works and Utilities

by Matt Harman, Account Manager, Azteca Systems—Cityworks

ermitting, Licensing, and Land management are most often associated with Building, Planning, and Code Enforcement processes. While these groups comprise the majority of Cityworks Server PLL users, several water and wastewater utilities and public works departments envision PLL as a perfect solution to manage their applications, workflows, and permits for public infrastructure. Utility Applications Utilities typically require a formal review and approval for projects or improvements that impact the utility network. For example, a land developer intending to turn unimproved land into a subdivision will need to connect to water, sewer, storm, and other public infrastructure systems. Similarly, a new car wash may need a larger water connection to meet the demand of the business. To begin construction, the developer or business owner is required to submit an application to the jurisdictional agency for review and approval of the proposed design. Throughout the country, utilities manage the application process using various methods. Many organizations rely heavily on paper, email, phone calls, spread sheets, and even memory. Moreover, applicants are often required to fill out paper applications, and then watch a permit clerk enter the same information into the tracking system. These practices impact productivity, wasting time and money. Cityworks Server PLL is built to streamline the application process with online application submittal, plan review, departmental feedback, fee calculations, inspections, email notifications, bond tracking, GIS updates, and more. Because Server PLL is uniquely available alongside Cityworks Server AMS, agencies are able to share information through a common user interface. With permits, customer requests, work orders, and projects all displayed in the map view, planning, code

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enforcement, maintenance operations, and management all have a clear view of what is going on in their area. ArcGIS and Cityworks have long proven their value in helping local governments, public works, and utilities manage assets, work flow, and now, permitting, licensing and related business objectives. Right of Way Permits Cityworks Server PLL simplifies the permitting process for rightof-way and easements while tracking any related activities from application to completion. For example, a key component to a permit may include a maintenance bond for the project. Maintenance bonds are often required when infrastructure is disturbed at any time in the project. Most often, this occurs when excavation is required in the public street, curb and gutter, or sidewalk to access buried utilities. With Cityworks Server PLL, the agency can track the bond amount, expiration date, and progressive line-item bond releases directly on the permit. The expiration date of the maintenance bond or “warranty date” can also be transferred to the affected assets in the GIS. Because Server PLL is fully integrated with Cityworks Server AMS, the same information is then available to alert staff if the specific assets are within a warrantied period. With the addition of Server PLL, Cityworks extends GIS-centric capabilities to entire agencies, not just public works. Recognizing the distinct connection between the maintenance and operation, and ensuring the safety and protection of the infrastructure, requires proven solution that works the way you do. The seamless integration between Cityworks Server PLL, Server AMS, and ArcGIS provides that solution, increasing productivity, improving customer service, and lowering operational costs. cw

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Feature

Cityworks Local Government Templates Deliver Fast, Easy Deployment Option by Tom Palizzi, Vice President of Marketing and Sales, Azteca Systems—Cityworks

acing the challenges of meeting greater demands with fewer resources, organizations today are increasingly turning to technology for solutions. Without question, computers and software have risen to the occasion. So much so that technology itself has fueled the demand for fast and simple solutions. From communication to construction, and in operating the latest tractor to having the Internet on a smart phone, the underlying theme is consistent: easier and faster prevails. This fall, Azteca Systems Inc. launched the Cityworks Local Government Templates (LGT), a set of industry-standard, out-of-thebox work activities templates to help agencies Empower GIS™ for their asset and maintenance management needs. Cityworks LGT is designed specifically to help agencies of all sizes implement Cityworks faster and easier than ever before. With Cityworks LGT, customers now have a simple deployment and configuration option that leverages common public works and utilities related workflows and practices. Local Government Templates are built to work in conjunction with Esri’s Local Government Model (LGM), providing an asset and maintenance-management solution at the flip of a switch. For agencies with a more established GIS, Cityworks LGT can be used to deliver citizen requests, work orders, and inspections to field crews virtually overnight and, for current Cityworks customers, the templates can be deployed with any existing geo-database model. “Cityworks Local Government Templates provide a quick and more cost-effective means to deploy Cityworks,” said Becky Tamashasky, Azteca Systems Industry Practices Manager. “We discovered that, over

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the years, we had assimilated an array of common workflow activities that were derived from industry standards. It didn’t take much for us to organize these into a package to help our clients configure Cityworks and get to work almost immediately.” “The concept of the easy button has influenced nearly every aspect of society,” added George Mastakas, Vice President, Enterprise Services. “In order for technology to meet the needs of all agencies—large and small—implementation has to be very easy, very fast. While we worked hard to make Cityworks easy-to-use, at the same time, implementation had to be just has simple. These templates are the result of years of experience from public and private sector professionals, brought together by industry application specialists. Suffice it to say, they hit the mark!” Cityworks LGT is fully supported by Azteca Systems’ customer support and designed to perform with future software releases. The templates are open and extensible, allowing Cityworks users to quickly empower other departments and divisions and take advantage of partner applications. The templates are organized around standard public works and utilities-related activities and include common asset collections for water, wastewater, storm water, streets, forestry, parks, electric, fleet, and more. Users have access to 770 work order templates, 195 service request templates, standard inspections, and 25 custom inspection templates. New templates are continually added to the set. Organizations simply select the templates best suiting their needs. The templates are available at no cost to all licensed Cityworks clients and business partners. cw

user spotlight

Cityworks Spotlight on Chattanooga, Tennessee Q&A with Mickey Park GISP/MCDBA, GIS Systems Administrator

zteca Systems Marketing and Communications Specialist Lindsay Ferguson recently chatted with Mickey Park, GISP/MCDBA GIS Systems Administrator, City of Chattanooga. Cityworks: Why did the city of Chattanooga look to implement Cityworks? Mickey Park: Public works is a large organization within the City of Chattanooga that provides a wide range of services ranging from brush pickup to maintaining roads, stormwater, and sewer infrastructure. We were seeking a more effective way to track labor and equipment costs and decrease manual hours gathering data. Through much research, we found Cityworks to meet those needs. CW: How has Cityworks improved operations for Chattanoogaâ&#x20AC;&#x2122;s Public Works? MP: Cityworks has enabled each division within the Department of Public Works to quickly gather automated reports detailing work for specific geographical areas. With Cityworks, the departments collect information for and respond to service requests from Chattanooga residents with the ease of directing issues to the appropriate entity. The question-and-answer tool allows customer service representatives and office assistants to

select the appropriate issue, determine its level of importance, and deliver the request to the corresponding department for an efficient, timely resolution. For example, if a citywide services crew determines a repair is needed for a particular service request, the information is annotated in Cityworks and then turned over for a stormwater inspectorâ&#x20AC;&#x2122;s review using the transfer tool. A work order is then created to correct the problem. The tracking numbers and reporting process allow access to information for management review, auditing purposes, and for the accountability of funding and labor spent on each request. CW: Beyond the more common maintenance activities, how has Cityworks helped in managing other events? MP: Cityworks has been a tremendous resource during major weather events. When there is flooding, tornados, hailstorms, or any other form of harsh weather that damages city property, Public Works personnel have been able to quickly compile this data using several different search methods within Cityworks. For instance, if a request is made to assess damages in a certain time period for a council district or another governmental agency, Cityworks provides a way to sort by areas and date range. Having this data at our fingertips has been extremely valuable and useful.

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user spotlight CW: How does the unique interaction of your GIS and Cityworks benefit the organization? MP: We were able to create several in-house preventative maintenance initiatives using Cityworks’ GIS capabilities, as it allows us to pinpoint and track problem areas that need ongoing attention. We can also schedule projects in specific areas of the city to eliminate numerous trips to the same location, therefore increasing productivity. GIS maps were developed as layers that illustrate the city’s infrastructure. Features are labeled with their own separate identifying labels. Each conveyance—ditch, pipe, etc.—has its own facility number which can be attached to work orders, enabling us to identify any work done for that specific facility. Reports can then be pulled to verify what area and what item of the city’s infrastructure has been repaired or maintained. Photos of structures have even been added to the system under a facility’s information, and these pictures show the condition of the structure.

CW: Looking forward, what are the plans for Cityworks in the future? MP: We plan to extend our use of the system by moving to Cityworks Server in the next year. Chattanooga Parks and Recreation department has similar needs for an automated asset management system, and looking forward we plan to extend Cityworks into that department. cw

Cityworks Spotlight on Marco Island, Florida By Lindsay Ferguson, PR & Marketing, Azteca Systems—Cityworks

uilt on a barrier island along the southwest coast of Florida, Marco Island officials have long been concerned about the potential damage resulting from inclement weather. Shortly after purchasing the water and sewer departments from Florida Water Services in 2004, the city commissioned a vulnerability study to identify potential problems and level of damage that might occur as a result of severe weather. Among the study recommendations was the suggestion to implement a computerized maintenance management system (CMMS) to catalog and manage the care of the city’s infrastructure. With an eye on the future, the city’s selection committee determined the CMMS should be heavily based on the existing GIS to best serve the organization’s and the citizens’ needs. At the same time, Marco Island Utilities was beginning a septic tank replacement project. The state-mandated project requires homeowners to replace their septic tank and connect to the local sewer collection system. Septic tanks pose a real problem for barrier islands, as effluent from the tanks is prone to find its way into nearby ocean waters. The city selected Cityworks to meet both these and other asset and maintenance management needs. Continued on next page. Summer – Fall 2012

user spotlight (Marco Island, FL cont.)

Implementation The City of Marco Island implemented Cityworks in a two-phase process. Phase one installed the software remotely and proved to be a fast, efficient, and affordable solution. “This turned out to be a great benefit because it allowed us to see exactly what it takes to get a database up and running,” said Don Blalock, Asset Manager for Marco Island Utilities. “I believe we were up and running, and functioning at full speed in a matter of three months.” Phase two included further deploying the software on all city machines and training staff. The implementation process was carried out by Azteca Systems Inc. Results Marco Island saw instant results in vehicle maintenance, valve and auto-flusher exercise programs, and plant maintenance and repairs. “We’re keeping better track of our vehicle maintenance,” Blalock explained. “It’s less of a burden on city employees. You don’t have to think about it — you just collect your mileage and Cityworks pretty much tells you when things need to be done.” In the valve exercise program, Cityworks has helped to eliminate duplication of effort and provided the city with a good idea of how much it costs to exercise each valve. Cityworks helped locate all auto-flushers and pinpoint future locations in order to complete the program. With a significant seasonal population, many homeowners are only part-time residents. As a result, water usage drops dramatically. Autoflushers are used to purge water lines on dead ends and cul-de-sacs to ensure a clean flow of drinking water to the full-time residents. “This is something we started five years ago,” continued Blalock. “It started with Cityworks and is now almost completed.” Cityworks has had the biggest impact in the water treatment plant maintenance and repair programs, organizing preventative and reactive

work orders. Before Cityworks, employees would hand write work order after work order on the same item. “Cityworks helps us keep track of the work we’re doing such that, when we get a work order in on a product, we can quickly tell if it’s a duplicate,” said Blalock. “The nice thing about it is they can track their own work orders now. It’s not something that leaves their desk and they never see again. They can actually see what’s being done and what was done on that asset.” Return on Investment & Benefits With Cityworks, Marco Island has seen solid returns from its investment in man-hour savings and in placing assets on preventative maintenance programs. From the valve-exercising program, the city now has the ability to easily calculate monthly water loss and affect repairs to mitigate issues. Data collected while visiting each valve is available in a matter of minutes instead of weeks, resulting in quicker and better decisions; and by simply eliminating duplicate valve visits, the city is saving thousands of dollars. Establishing the vehicle maintenance program has saved thousands of dollars annually in premature oil changes and over billing. “Cityworks definitely helped get our valve exercise program running efficiently,” Blalock said. “We now have specific, more direct routes, saving time and money. These maps are a great benefit and the staff really like them. Duplicate work orders have been reduced dramatically and, using Cityworks, the person generating the work order can take ownership of it and track it to completion. And from a larger view, staff has a better understanding of when a vehicle’s maintenance cost becomes excessive to the point of requiring a replacement.” For the Future Future plans for Cityworks at the City of Marco Island include adding Storeroom to their soon-to-be completed facility. In addition, the city is preparing to implement Cityworks Server, the browser– based, GIS-centric operations and maintenance solution, for the entire city. In conjunction, staff will identify assets in all four of their utility plants, making these infrastructure elements available to Cityworks. The city currently uses Cityworks to manage water distribution, raw water collection and treatment, wastewater collection, re-use distribution, and storm water. Specific assets such as vehicles, equipment, sea walls, bridges, street signs, propane and natural gas pipelines, and parcels are also maintained with Cityworks. cw

About Marco Island, Florida The City of Marco Island is located on an island by the same name off the coast of Southwest Florida. It is the largest barrier island among Southwest Florida’s Ten Thousand Islands area. Marco Island enjoys a tropical climate, specifically a tropical wet and dry or savanna type. A principal city of the Naples–Marco Island Metropolitan Statistical Area, the city is home to more than 16,000 people.

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International Where in the World is Phil Mogavero?

his past spring, we caught up with Phil Mogavero, International Business Development Manager at Azteca Systems Inc., at the GISWORX conference in Dubai, United Arab Emirates. The premiere GIS conference in the Middle East is host to more than 800 people from 20 different countries. The conference plenary session addressed GIS technology, vision, and status, along with a presentation by Dean Angelides, Director of International Business for Esri. Phil presented Cityworks’ GIS-centric Asset Management to a large group that included organizations throughout the region. The session

prompted significant interest and a number of follow-up meetings at the Cityworks-Infograph booth. Infograph is Azteca Systems’ International Distribution partner for the region and their presence at GISWORX 2012 and other regional events continues to help Cityworks gain recognition in the Middle East. Where is Phil off to next? In December, Phil will be attending the Esri Middle East and Africa User Conference in Abu Dhabi with our Middle East Distributor, Infograph. Follow his travels in each issue of InPrint as Phil introduces Cityworks around the world! cw

Abu Dhabi USA

Dubai

Summer – Fall 2012

Partner News

Scaling Server AMS for Mid-Size Deployment N oblesville, I ndiana, M oves to C ityworks S erver AMS with A rc GIS W orkgroup by Jared Livingston, Systems Designer, Woolpert

oblesville, Indiana, is the epitome of a thriving, all-American, Midwestern city: population 52,000 covering 33 square miles; county seat of Hamilton County, Indiana; and a population that increased more than 80 percent from 2000 to 2010. With access to amenities such as a historic transportation museum, a large livemusic amphitheater, championship golf courses, and 10 community parks, residents have a number of reasons to call Noblesville home. Amid the population expansion, city managers and utilities crews were faced with the challenging tasks of maintaining their asset management system and keeping Noblesville’s infrastructure up to par with the city’s flourishing image. City managers took steps to address this in 2009 when they moved to a utilities-wide installation of the Cityworks Desktop product. Originally deployed by Woolpert, a firm with asset management and GIS expertise, Desktop dramatically boosted Noblesville’s asset management capabilities across its utilities department, including stormwater collection, wastewater collection and wastewater treatment. Then, in 2010, city managers expanded the Desktop deployment to its streets department, followed by the further expansion of Desktop to the parks and recreation department in 2011. After three years of rapid expansion of the Desktop platform— adding upwards of 50 Desktop end users across the city’s various departments—city managers began experiencing the growing pains associated with increased management and administration tasks. Desktop requires every end user’s computer to have Cityworks software installed, as well as a component of the GIS software installed—in this case, ArcGIS Desktop. To manage all of the software installations and unique PC configurations, Noblesville relied on its GIS staff, which

not only had the task of maintaining GIS mapping data, but also were serving as the city’s two-man Desktop technical support crew. “From a management standpoint, it was becoming increasingly difficult to keep up with all the end user installations and the unique configuration challenges that occur on different PCs,” said Mike Morris, GIS coordinator for the city of Noblesville. While the GIS staff juggled multiple tasks, city managers were realizing the advantages that might come with moving away from its current distributed IT infrastructure approach and adopting a more centralized enterprise architecture. But, as a mid-sized city, they wanted an enterprise asset management system that could be scaled to their specific needs without unnecessarily depleting the city’s budget, if at all possible. Noblesville decided that upgrading to Cityworks Server AMS was the necessary first step, and plans for the migration began taking shape in 2011. To help configure and install a new system that met their unique criteria, the city turned once again to the Woolpert team to help with the upgrade and migration. The upgrade would centralize the management and administration of the AMS to a single server while allowing the city’s current Desktop end users to easily access it through a web browser. Switching to Server AMS would also eliminate all of the Desktop software installations, as well as the inherent maintenance and configuration problems that went with it. The only question remaining was the selection and configuration of the ArcGIS server software component to migrate their GIS data into Cityworks Server AMS. Woolpert recommended using ArcGIS Server Standard Workgroup because it provided Noblesville with the functionality they needed at a much lower cost than the Standard or Advanced Enterprise packages.

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Partner News

Cityworks Partners Imple me nta tio n Pa rtne rs DIAMOND • Woolpert

To simplify change management of the migration, Woolpert opted to steer away from the ArcSDE database engine, and instead implemented Workgroup with the city’s existing file geodatabase. The Workgroup and file geodatabase configuration ultimately aligned better with the city’s requirements. First, the cost of the ArcGIS Workgroup license was within acceptable range of the city’s budget restrictions. Second, Workgroup was still compatible with ArcSDE engine, leaving open the possibility of moving to that engine in the future, if needed. Because of this, Morris and his GIS counterpart, Rick Ehlin, GIS analyst, didn’t face the additional learning curve and migration challenges that would have been part of an ArcSDE deployment, such as having to learn SQL Server or Oracle in order to administer the database. Migration from Cityworks Desktop to Cityworks Server AMS began in early 2012 and was completed as of mid-July. Noblesville’s IT group ultimately decided to install the software on a virtual server, making it easier to add resources as needed and scale up to increase performance as required in the future. All of the city’s power users were trained to use the expanded functionality of Cityworks Server AMS and were given the opportunity to provide feedback on Server-specific customization options, such as site layout and form configuration. Already the Cityworks Metrics API add-on has been incorporated to help streamline and track the city’s vehicle fleet maintenance in-house. Morris said that the migration to Cityworks Server AMS has exceeded the city’s expectation. “The Server product with ArcGIS Workgroup has given us much needed functionality to address our growing asset management needs,” he said. “Centralizing maintenance to one server has been a huge improvement to my team’s workflow, not to mention the savings in licensing fees alone is significant,” Morris continued. By selecting ArcGIS Workgroup rather than ArcGIS server, Noblesville achieved the following savings: up to $35,000 in license fees, $4,500 annually from obsoleting annual ArcGIS Desktop licenses, and countless hours and expense from keeping the city’s existing file geodatabase. With the ability to easily add end users as needed to respond to future growth, Noblesville has also fulfilled one of its stated objectives of moving toward a more virtualized environment, allowing tablets and iPads® to remotely access the centralized virtual server. Noblesville is a perfect example of how Cityworks Server AMS can be scaled cost-effectively for mid-sized asset management clients. It’s important for cities like Noblesville to understand that they can incorporate their maintenance activities into an asset management system, including all-important GIS database interaction, in a way that’s not cost prohibitive. cw

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PLATINUM • POWER Engineers

GOLD • Rolta International, Inc. • SEH Technology Solutions • Timmons Group

SILVER • GeoEngineers • Jones Edmunds & Associates • Motorola • NTB Associates

BRONZE • Burns & McDonnell • CH2M Hill, Inc. • North Arrow Technologies • Strand Associates, Inc. • Westin Engineering, Inc.

For a complete list of Implementation Member Partners, see www.cityworks.com.

Inte rna tional Distribution Pa rtne rs • Esri Canada • Esri India (NIIT GIS Limited) • Esri S-GROUP Sverige AB, Sweden • InfoGraph, Jordan

User Information

Customer Support

Providing Cityworks Customers Return on Investment by Steve Thomas, Executive Manager, Customer Support, Azteca Systems—Cityworks

hough product updates and technical support are common services provided by software companies, at Azteca Systems, providing accurate and timely update and support is among the company’s highest priorities. At the 2012 Cityworks User Conference, attendees heard firsthand how updates and support revenue is put to proper use, not only to enhance the software functionality, but to improve product stability, track and resolve problems, maintain communication with clients and business partners, and provide better service to customers. Product Stability Because Cityworks is the backbone of our customers’ maintenance operations, the importance of maintaining reliable software is paramount. This includes addressing application performance, as well as producing enhancements and upgrades. In addition, supporting each major release of Esri’s GIS not only enhances Cityworks, but also allows users to remain current with their ArcGIS environment. All the while, Azteca Systems remains committed to our cross-compatible paradigm, allowing customers a smooth transition from Desktop to Server AMS without expensive data migration. Even with significant resources focused on product enhancement—primarily developing ideas submitted by clients—Azteca Systems continues to place great importance on addressing performance issues and making Cityworks easier to use.

Problem Tracking and Resolution Ensuring product reliability requires significant resources aimed at improving issue tracking, resolution, and documentation. Ideas on MyCityworks.com has significantly improved customer interaction, streamlining the enhancement request and tracking process. Nearly half the ideas submitted have been implemented or are in the development process. While this level of feedback has revolutionized software development, it is important to understand the importance of vetting ideas and requests to ensure that enhancements are beneficial to most users and do not negatively impact others. Thorough customer interaction helps mitigate issues caused by design enhancements and will benefit all clients. Improved Communication Whether in addressing an issue, discussing an idea, or sustaining a relationship, communication is key. Though our clients enjoy open

communication with all Azteca Systems staff, the majority of discussion has transpired between Cityworks customers and Azteca Systems’ Customer Support team. As the number of clients, partners, and products has continued to grow, Azteca Systems continues to respond by investing in adequate staffing and training to meet these demands. Recently, the Client Relations group was formed to serve as dedicated account managers. Its mission is to ensure customer satisfaction. The Client Relations team is aimed at facilitating access to an array of resources including sales, project services, and business partners. A major part of their outreach includes the nationwide Cityworks User Group meetings. Having the Client Relations group fill this role allows our customer support staff to focus on helping clients find solutions for technical issues. Expansion to Better Serve In January 2012, Azteca Systems opened an office in West Bend, Wisconsin, to capitalize on the synergy of staff located nearby and provide better service to customers in the area. In anticipation of continued steady growth, the company plans to establish additional offices to better meet the needs of customers everywhere. Each month we receive requests for additional licenses. These requests are most often because our clients are extending the use of Cityworks into other departments. This is a clear sign that our efforts are helping our clients achieve their expected ROI. Technology is an increasingly dynamic environment. Considering the exponential advances over the past two decades, organizations face various challenges adapting to a constant stream of advancements. Azteca Systems’ Customer Support team is ready to answer the technical questions these challenges pose, and provide solutions to issues brought up by constant change. Azteca Systems is committed to helping clients ensure reliability for their users and delivering a solid return on their investment. cw

InPrint

User Information

Tools & Tips

Cityworks Web Services – Tools to Extend Your Cityworks Platform by Steven Sushka,Customer Support, Azteca Systems—Cityworks

n conjunction with the initial release of Cityworks Server in January 2009 Azteca Systems Inc. added web service APIs (Application Programming Interfaces) to Cityworks 4.5 SP1, helping clients extend their Cityworks platform through custom applications and integrations with third-party systems. The Request and Metrics SOAP (Simple Object Access Protocol) APIs were the first available, enabling service request and runtime-based work order creation. At Cityworks 2010.1, the Work Order API was added. It was the first JSON (JavaScript Object Notation) web service to be built as part of Cityworks Server AMS. With the release of Cityworks Server AMS 2012.1, more than a dozen JSON APIs are now available, including: • Authentication • Contractor • Employee • Entity • Equipment • Equipment Cost • Inspection • Labor Cost

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• Material • Material Cost • Reading • Relates • Search • Security • Service Request • Work Order

The Service Request and Metrics APIs were rewritten as JSON web services, listed above as Service Request & Reading. However, the older SOAP versions will remain available for a while, allowing customers to transition to Cityworks Server AMS. Key Differences between the Cityworks SOAP and JSON web services There are a few key differences between the SOAP and JSON APIs. The SOAP APIs are free standing, independent of Cityworks Server AMS, and do not use a license manager, the JSON APIs, on the other hand, are part of Cityworks Server and utilize application authentication and a license manager. With Cityworks 2012.1, Designer now provides access to the APIs through the Login Manager. In addition, the JSON APIs now have all the same application logic as the Cityworks Server application, so functions like the automatic email triggers that didn’t work with the SOAP APIs do work with the JSON APIs. Users will also find differences in the method names, which may require application changes to previously developed interfaces. APIs are sold and licensed separately. To see the full article, including migration steps from the SOAP to JSON APIs, please see the featured article on MyCityworks.com. cw

By John Jarnagin, Educational Services Manager, Azteca Systems—Cityworks

Cityworks Campus at the 2012 User Conference

he Cityworks Campus team was on hand at the 2012 Cityworks User Conference with seven different courses that captured the interest of more than 150 clients and business partners. This year’s lineup included: • Business Partner Overview • Cityworks Server PLL Administration • Cityworks Server AMS Administration • Advanced Cityworks Server AMS • Cityworks Configuration Using Designer • Introduction to Cityworks Report Engine and Crystal Reports • Advanced Crystal Reports Instead of utilizing large numbers of virtual machines, this year’s courses ran all the training software from cloud servers, allowing for a consistent and seamless experience for both students and trainers.

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Upcoming Courses: Classroom Training (Cityworks Campus, Sandy, UT): Cityworks Server AMS Administration December 10–13, 2012 February 25–March 1, 2013 Cityworks Server PLL Administration March 19–22, 2013 Web Courses (Cityworks Campus online) Visit the Cityworks Campus calendar online to view available web training at: www.cityworks.com/services/start-with-cityworkstraining/ Cityworks Campus provides training courses designed specifically for Cityworks users. Your feedback and suggestions are always welcome. Contact Cityworks Campus at cityworkscampus@cityworks.com or 801523-2751.

IInnPPrriinntt

2012 Cityworks User Conference Presentations Did you know you can access the 2012 Cityworks User Conference presentations online at MyCityworks.com? Log in to MyCityworks.com and navigate to the Resource & Download Center > User Conferences > 2012. There you will find presentations from 2012 and previous conferences. Click on the presentation title to see a description of the session. To view the presentation, click on the PDF symbol in the upper right corner.

Data Models Cityworks Server AMS and PLL data models for versions 2010.1, 2011, and 2012 are now available on MyCityworks.com. Navigate to Resource & Download Center > Data Models > Cityworks. New Sample Code for Cityworks Server AMS User Interface Customization In the last InPrint, the new Utilities and Samples category in the Resource and Download Center was formally announced. The drop-down menu selection now includes sample code—Cityworks Server AMS User Interface Customization. This sample code was introduced at the 2012 Cityworks User Conference. The presentation featured the fundamentals and customization of the Cityworks Server AMS user interface and some specific examples. The list of changes included: Simplify the user interface—some fields were removed while others were moved around. • Universal Custom Fields were added to the form. • The background was changed and so were some colors and labels. • Required fields were displayed in pink. • Some panels were collapsed into tabs. • Custom logic was added to the universal custom fields. • A Twitter feed was integrated to show tweets about our user conference that updated automatically every minute. This is an example of integrating something into our form directly. More Information Cityworks users can request a MyCityworks.com login by contacting Customer Support at 801-990-1888 or email cwsupport@cityworks.com. cw

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Did you know? All of the 2012 and 2012.1 help documentation is also available in PDF format.

Cityworks News

Azteca Systems Congratulates Esri 2012 SAG Award Winners

t the 2012 Esri International User Conference in San Diego, several Cityworks clients were honored, each receiving Esri’s prestigious Special Achievement in GIS (SAG) Award. Azteca Systems Inc. recognizes these agencies for their achievements in utilizing ArcGIS, Cityworks, and other GIScentric solutions to improve our world. Embracing the GIS- centric approach, Cityworks clients consistently envision GIS as a means to improve their operations and deficiencies. Through their effrots, they are setting new precedents throughout the GIS, IT, public works, utilities and related public communities. Esri staff from around the world submit nominees and the finalists are selected by Mr. Jack Dangermond, President of Esri. Since Cityworks was first released in 2003, more

Cityworks clients have received this award than any other group. Selected for their outstanding contributions and GIS-centric perspective, Cityworks award winners not only utilize GIS to make a difference, but leverage their spatial data in applications and solutions throughout the enterprise. The following Cityworks client sites were selected to receive the 2012 SAG award from over 100,000 user sites worldwide:

Fulton County, Georgia

City of Novi, Michigan

• Fulton County, Georgia • City of Novi, Michigan • King County, Washington Jack Dangermond presented the awards to these agencies at a formal ceremony on July 25, 2012, at the Esri International User

Conference. At the event, Mr. Dangermond shared his appreciation for the innovative GIS work being performed around the world, honoring the SAG award winners for their exemplary contributions and advancements. “Cityworks congratulates our users at Fulton County, City of Novi, and King County, along with the many other SAG award recipients,” said Brian Haslam, President/CEO, Azteca Systems Inc. “We share Esri’s opinion of these clients and their commitment to GIS. Year after year, many of those recognized by Esri are Cityworks customers. As the first and genuine GIS-centric asset/work management and permitting solutions, Cityworks takes full advantage of the GIS, leveraging and building upon its inherent benefits. So, once again our congratulations to these esteemed people.” cw

King County, Washington

Esri 2012 UC – Thank you to those who stopped by our booth

InPrint

Cityworks News

Cityworks Community InAction Sponsored in part by Cityworks Lotoja Bike Race 206 miles – Logan, Utah to Jackson, Wyoming

Cityworks Sponsored Herriman FitKids Triathalon

Brian Haslam

Rob Elkins, Esri St. George Ironman

Cityworks Community InAction: Supporting the Parkinson’s Disease Foundation

n 2006, the Parkinson’s Disease Foundation (PDF) took on a new and innovative approach to better serve their constituents, establishing the People with Parkinson’s Advisory Council (PPAC). A first of its kind, the Council ensures the perspective of people living with Parkinson’s is integrated into the Foundation’s program development and priorities. Azteca Systems Inc. is proud that

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our Vice President of Sales and Marketing, Tom Palizzi was recently appointed to the organization’s Board of Directors and PPAC chairman. This talented group of people from across the country collect under his leadership, working together with the PDF to improve the lives and futures of people touched by Parkinson’s through research, education

and advocacy. To learn more about Tom’s involvement, Parkinson’s disease, and the Parkinson’s Disease Foundation, visit www.pdf.org.

In Memory

Roy G. Haslam (Uncle Roy) May 5,1929 – August 5, 2012

adly, we said goodbye to one of the original founders of Azteca Systems Inc. in August. Affectionately known as “Uncle Roy,” Roy Haslam co-founded the company with his nephew, Brian L. Haslam. His steady hand, positive example, nurturing support, and companionship played a key role in establishing and growing Azteca Systems. Born May 5, 1929 to George Maughan Haslam and Kate Owen Gunnell Haslam, Roy spent his early life in Wellsville, Utah, and attended school in Cache Valley. He went on to earn his Bachelors of Science in music from Utah State University in 1952. He taught music in Monticello, Utah, before entering the United States Air Force. While serving as an Air Force Military Police Officer in San Antonio, Texas, Roy met Sallie T. Smith. They married in December 1955 and shortly after moved to Salt Lake City, Utah.

Roy obtained his Juris Doctorate from the University of Utah in 1958 and was admitted to the Utah State Bar, practicing law in the state of Utah for over forty years. He was a founding partner in the law firm Biele, Haslam & Hatch, which in 1989 merged with Parsons, Behle & Latimer. As a lawyer, Roy was renowned as a man of his word and the consummate gentleman. His steadfast knowledge of the law and diligent adherence to justice earned him accolades. He retired from private practice in February 2000, yet spent several more years as Azteca Systems’ corporate counsel. Uncle Roy will be greatly missed by his family, friends, our business partners and clients that knew him, and by everyone at Azteca Systems. “Thanks, Uncle Roy!”

InPrint

Upcoming Events Conference

City

Esri Middle East and Africa User Conference (MEAUC)

Abu Dhabi

Electric Light and Power

San Diego

So. Carolina ARC User Network (SCARC)

State

| Country |

Date

UEA

Dec. 10-12, 2012

California

USA

Jan. 27-28, 2013

Columbia

So. Carolina

USA

Feb. 11-12, 2013

Esri Water/Waste Water

Louisville

So. Carolina

USA

Feb. 22-23, 2013

Esri CA/NV/HI User Group

Redlands

California

USA

Mar. 13-14, 2013

Esri Business Partner Conference

Palm Springs

California

USA

Mar. 23-26, 2013

Utah Geographic Information Council (UGIC)

Provo

Utah

USA

Apr. 1-5, 2013

GISWORX

Dubai

UEA

Apr. 2-4, 2013

South Central ARC User Group (SCAUG)

Addison

Texas

USA

Apr. 8-12, 2013

Texas Water

Galveston

Texas

USA

Apr. 9-12, 2013

APA National Planning Conference

Chicago

Illinois

USA

Apr. 13-17, 2013

AAAE GIS

Denver

Colorado

USA

Apr. 14-17, 2013

California GIS (CAL GIS)

Long Beach

California

USA

Apr. 15-17, 2013

IMAGIN

Mt. Pleasant

Michigan

USA

Apr. 28-30, 2013

Cityworks 2013 User Conference

Salt Lake City

Utah

USA

May 22-24, 2013

Welcome to our Newest Employees! Karen Payne – In June we welcomed Karen Payne as an administrative assistant in our executive offices. Previously she worked as a medical assistant/secretary at The Orthopedic Specialty Hospital (TOSH). She attended Snow College, earning an associate degree in applied science, and BYU, earning a bachelor’s degree liberal arts. Courses of study included business, social science, education, and chemistry to name a few. She is the mother of 10 children.

Nic Conder – Nic joined Azteca Systems as a development intern working on the Local Government Templates. With its successful release, he is now working as a tester and learning additional software development skills. Previously, he volunteered as a mentor at the Sandy Youth Court and was a high school Sterling Scholar in social studies. Currently he is enrolled at Brigham Young University studying geo-spatial intelligence, and will graduate in 2014.

Jake Alter – Jake is our newest intern and is working as a documentation tester and a strategic development partner analyst. He is currently attending the University of Utah and will graduate in May 2013 with a BS in operations management.

Rachel Haslam – Rachel joined Azteca Systems as an assistant in our marketing department. She recently graduated from Utah Valley University with a BFA in art & visual communications with a photography emphasis. She is also the owner of Rachel Haslam Photography.

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11075 S. State Street, Ste. 24 Sandy, UT 84070

If you have received this newsletter in error, please call 801-523-2751 or email kryser@cityworks.com.