Cityworks InPrint Fall 2017

FALL 2017

ENABLING SMARTER COMMUNITIES FEATURING: Raleigh, NC

Denton, TX

Detroit, MI

Otay Water District, CA

Vista, CA

Redlands, CA

Winston-Salem, NC

CITYWORKS USERS RESPOND

CONTENTS

SMART COMMUNITIES DEMONSTRATE RESILIENCE DURING NATURAL DISASTERS

BY ENABLING THE POWER OF WHERE™ BRIAN HASLAM, CEO, CITYWORKS

4

Presidents Corner: Cityworks Users Respond

Smart Communities 4

President's Corner: Cityworks Users Respond

6

Smart Communities—Hurricanes Harvey and Irma

10

Enabling GIS for Smart Communities

Asset Management

10 20

Enabling GIS for Smart Communities

14

Raleigh: Garbage and Recycling

16

Otay Water District: Asset Management Evolution

18

Denton: Integrating Workforce

20

Detroit: 65,000 Streetlights and Counting

Permitting, Licensing and Land

Lighting Up Detroit: 65,000 Streetlights and Counting

23

Redlands PLL: Fire Prevention

24

What’s New in PLL

28

Winston-Salem PLL: Citizen Engagement

30

Vista: Fire Prevention

32

There’s No App for That

34

Faster Economic Development

Technology

28

Winston-Salem PLL: Citizen Engagement

36

Tools and Tips: ArcGIS Online—Tile and Feature Layers

40

Getting Out of the Unplanned Maintenance Trap

42

Insights: Setting Up Asset Strategies

Partner and User Community 45

Esri SAG Awards

46

Western Region Highlight

47

RUG Recap

48

Cityworks Partner Summit

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ADVISORY BOARD Brian Haslam | President & CEO George Mastakas | Vice President, Enterprise Solutions Wayne Hill | Vice President, Client Relations Brent Wilson | Vice President, Sales & Marketing Sheldon Bagley | Executive Director, Development Becky Tamashasky | Executive Director, Product Management Jed Call | Executive Director, Marketing Steve Thomas | Executive Director, Customer Support INPRINT STAFF Kaye Ryser | Editor

SUBSCRIPTIONS To subscribe, change your address, or cancel your subscription: inprint@cityworks.com

CONTACT US Tel: 801-523-2751 Email: info@cityworks.com Archives available at: www.cityworks.com

Camille Olsen | Assistant Editor

CITYWORKS | AZTECA SYSTEMS, LLC

Christine Christensen,

11075 South State Street, Suite 24

Reece Hanzon, Danielle Edwards | Contributing Editors

801-523-2751

Kelsey Haddox, Kent Hepworth | Graphic Design

Sandy, UT 84070 www.cityworks.com

MARKETING AND COMMUNICATIONS Cindy Curletti | Marketing Manager Emily Dux | Partner Manager Gabriela Coverdale | Client Marketing Manager Vernon Walters | Marketing & Sales Coordinator The information contained in this document is the exclusive property of Azteca Systems, LLCÂŽ. This work is protected under United States copyright law and other international copyright treaties and conventions. No part of this work may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying and recording, or by any information storage or retrieval system, except as expressly permitted in writing by Azteca Systems. All requests should be sent to Attention: Contracts and Legal Services Manager, Azteca Systems, LLC, 11075 south State, Suite 24, Sandy, UT 84070, USA. The information contained in this document is subject to change without notice.

TRADEMARKS: CityworksÂŽ, Cityworks Logo, Empowering GIS, GIS Empowered, the Three Layer Map Logo, Enables the Power of Where, @cityworks.com, cityworks.com, mycityworks.com, Azteca Systems, the Azteca Systems logo and Azteca Systems products referenced herein are either trademarks, registered trademarks, or service marks of Azteca Systems in the United States, Canada, the European Community, or certain other jurisdictions. Other product and company names mentioned herein may be the trademarks or registered trademarks of their respective owners.

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No part of this document may be reproduced or transmitted in any form.

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CITYWORKS COMMUNITY

CITYWORKS IN THE COMMUNITY

HUNTSMAN 140

LOTOJA

DIRTY NINJA MUD RUN

The Huntsman 140 is an annual

LoToJa is a 200+ mile, one-day

Cityworks is a sponsor of the Dirty

fundraising road cycling ride in

bike ride through Utah, Idaho

Ninja Mud Run, a children’s race

Salt Lake City benefiting Huntsman

and Wyoming. Five Cityworks

in West Bend, Wisconsin, where

Cancer Insitute. 100 percent of the

employees participated in the ride

Cityworks has a regional office.

funds raised through this ride go to

and 33 volunteers helped at the

support cancer research.

Alpine feed zone in Wyoming.

SEE YOU IN 2018!

EVENTS WE’RE ATTENDING:

DistribuTECH January 23-25, San Antonio, TX HURRICANE HARVEY

APA National Planning Conference April 21–24, New Orleans, LA

In the immediate aftermath of Hurricane

ACE 18 June 12-14, Las Vegas, NV

Harvey, Aaron Kreag traveled to the Houston area for a week, where he helped conduct boat rescues, welfare checks and water and food distribution.

The last two days, he was joined by his 12-year-old son. Together they did home demolition and clean up and delivered more than $2,000 worth of relief supplies to the community.

Esri User Conference July 9-13, San Diego, CA PWX August 26-29, Kansas City, MO ICMA Conference September 23-26, Baltimore, MD WEFTEC 2018 September 29-October 3, New Orleans, LA Esri GeoConX Conference November 5-8, Dallas TX INPRINT FALL 2017

3

CITYWORKS USERS RESPOND SMART COMMUNITIES DEMONSTRATE RESILIENCE DURING NATURAL DISASTERS

BY ENABLING THE POWER OF WHEREâ„¢ BRIAN HASLAM, CEO, CITYWORKS

4

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PRESIDENT'S CORNER

I

n response to a natural disaster, such as our recent hurricanes in the southeast or fires in California, public sector staff, community leaders, citizens, and media want and demand access to information that will help them understand the magnitude of the disaster. Before, during,

and after a disaster, substantial amounts of data are collected. However, for many communities, this data can be overwhelming as they grapple with how best to use these insights in their response to support recovery efforts.

In recent months, Cityworks users in Alabama, Florida, Louisiana, Mississippi, and Texas used the GIScentric platform—Cityworks and ArcGIS®—to manage their response to Hurricanes Harvey, Irma, and Maria. Thousands of problems were reported to these organizations from a variety of sources including city staff, emergency response crews, citizens through crowd-sourced apps, calls, city websites, and more.

As the problems poured in, they were quickly organized and prioritized. From there, the data was made available internally to help manage the organization’s response.

Going one step further, many organizations have externalized the data to help communicate to their constituents by publishing the problems, and their response to them, as web maps on ArcGIS Online.

This has helped community leaders, citizens, and businesses visualize the response of the organization dynamically, in real time. Transparency is a worthy goal for every public organization and helps lay the foundation for a smarter, more resilient community. By showing their response through dynamic, real-time, and easily-understood web maps, organizations encouraged collaboration, strengthened confidence, and minimized concerns in the community.

We are proud of the response of our Cityworks user community to these disasters. Their excellent work illustrates how a GIS-centric approach provides the right tools to manage the day-to-day work, as well as the tools for managing the urgent need to respond to a natural disaster. These smart user communities are enabling the GIS-centric platform—Cityworks and ArcGIS—as part of the technology foundation their communities use to be resilient and sustainable. The web maps created by our Cityworks users in response to Hurricanes Harvey and Irma demonstrate the value of Cityworks and ArcGIS—the best-in-class web GIS-centric approach that Enables the Power of Where™.

We salute our Cityworks users who are the unheralded first responders when natural disasters strike— demonstrating their resilience as a smart community.

WEB GIS- CENTRIC CHARACTERISTICS NO REDUNDANCY

UPDATES

The ArcGIS geodatabase is the authoritative asset database.

Relies solely on ArcGIS feature services to update the authoritative asset data to ensure data integrity.

CONFIGURABLE

WEB MAP

Allows for maximum flexibility in designing the asset

Any application can access an ArcGIS web

database for any asset, dispersed or condensed.

map without constraints. The apps are configurable to use the web map as is.

NON-PROPRIETARY

SINGLE SIGN-ON

Builds on the geodatabase as an “open” database, inherently

The software supports a single sign-on identity. All

spatial, with understood data structure elements. The

associated apps will support the preferred identity

organization fully owns their data and controls it.

storehouse—AGOL or Portal for ArcGIS.

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SMART COMMUNITIES

HURRICANES HARVEY AND IRMA EMERGENCY MANAGEMENT

SMART COMMUNITIES HOUSTON, ST. JOHNS COUNTY, TALLAHASSEE, MIAMI BEACH, GAINESVILLE AND PINELLAS COUNTY RESPOND

HOUSTON, TEXAS

HOUSTON, TEXAS

Hurricane Harvey work orders

Hurricane Harvey service requests and work orders

ST. JOHNS COUNTY, FLORIDA

ST. JOHNS COUNTY, FLORIDA

Ops dashboard—service requests, work

Open service requests, road closures and work zones

orders and metrics reporting

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ST. JOHNS COUNTY, FLORIDA

TALLAHASSEE, FLORIDA

Listing of multiple maps generated for St.

Heat maps of service requests overlapped

Johns County EOC—debris pickup routes,

with work order activity by department

road closures, service request calls etc.

MIAMI BEACH, FLORIDA

MIAMI BEACH, FLORIDA

Hurricane Irma ops dashboard—work

Hurricane Irma Cityworks activities analysis

order types, status and metrics

continued on page 8

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SMART COMMUNITIES

MIAMI BEACH, FLORIDA

MIAMI BEACH, FLORIDA

Web app of service requests and work

Hurricane Irma Cityworks activities by request status

orders for Hurricane Irma

MIAMI BEACH, FLORIDA

GAINESVILLE, FLORIDA

Hurricane Irma Cityworks activities by work order status

EOC web app showing Hurricane Irma service requests and work orders coming from Cityworks

PINELLAS COUNTY, FLORIDA

Hurricane Irma application gallery—A number of maps/apps related to Cityworks activity tracking for Hurricane Irma

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Esri trademark provided under license from Esri.

WHEN DISASTER STRIKES, YOUR TEAMS ARE FIRST TO RESPOND.

Public works and utility teams are first to deploy emergency plans to keep their communities safe and resilient after the storm passes. Cityworks® and Esri’s ArcGIS® create the authoritative web GIS-centric platform to help deploy emergency response plans that safeguard critical infrastructure, residents, and community assets.

Learn how Cityworks provides smart communities meaningful insights to support infastructure lifecycle in every situation at Cityworks.com

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801-523-2751 | Cityworks.com

9

SMART COMMUNITIES

ENABLING GIS FOR

SMART COMMUNITIES THE COMMUNITY OF THE FUTURE IS SMART, RESILIENT AND GIS-CENTRIC JED CALL, EXECUTIVE MARKETING DIRECTOR, CITYWORKS; CARL BAUMEISTER, FRUITION CONSULTANTS

E

verything seems to be

Reason would dictate a

Priorities in Smart City Require CIOs to

“smart” these days. Of course,

resounding, “No.”

Change, Bettina Tratz-Ryan explains,

there’s the ever-present

smartphone, along with a cadre of “smarties”: cars, watches, TVs, washers and dryers, refrigerators, homes, dog houses, classrooms and workplaces, to name just a few. In centuries to come, might anthropologists label the 21st century as the “smart age”?

If a majority of residents, businesses and systems are becoming “smart,” then it follows that municipalities, counties, public agencies and utilities should speak that same digital language. In order to assure accurate dissemination of information and communications for budgeting,

“Community development has strongly evolved from community information and notifications to an engagement environment.

Smart cities provide the foundation for citizens to become active participants and contributors in the development of their city.” ¹

At what point does a “smart

emergency management, operational

She continues, “City management as

community” become as common,

efficiency, public safety and crime

a business strategy can be a recipient

vital and indispensable as the

reduction, public utilities and a litany

of the power of civic contribution,

smartphone? If an organization is only

of other necessities, all channels need

such as ‘311’ environments involving

as strong as its weakest link, is a string

to be tuned into the same frequency.

interactive reports of potholes and

of smart homes and vehicles enough to constitute a smart community, while the city that houses the Internet of Things remains remedial?

THE EVOLUTION OF THE SMART CITY

According to a recent Gartner

waste receptacle collections, and caring for green spaces of parks by relieving public works from watering plants and mowing the grass.”

study, New Business and Technology The advancement of technology Gartner, “New Business and Technology Priorities in Smart City Require CIOs to Change,” Bettina Tratz-Ryan, September 26, 2017, https://www.gartner.com/doc/3807963/new-business-technology-priorities-smart.

1

10

INPRINT FALL 2017

has incrementally reduced the

time and effort necessary to relay

WHAT, THEN, IS A “SMART” CITY?

urban planning and city topology

information from one entity to

The emergence in recent years of

design utilizing a comprehensive

another. Communication from points

smart personal technology, such as

IT-supported framework.”2

A to B has nearly reached light speed;

smart phones, and people’s comfort

in effect, everything is point A. Yet

with and dependence on their

if the communication is delivered

smart systems suggests 1) the vital

with the newest technology (e.g.,

importance of local government

the latest iPhone), but received with

adopting technology to increase

outdated tools, the smart conduit fails.

operational effectiveness, and 2) an

With municipalities and utilities under pressure by citizens who increasingly want to be heard, building the right digital smart grid requires municipalities to not only adapt to the needs of their constituents, but also disrupt the status quo internally.

State and local government CIOs are now at the table, influencing business strategy and leading technology investment to meet customer

In an April 16, 2017 article called “The Rise of the Smart City,” Wall Street Journal writer Michael Totty quotes Stephen Goldsmith, director of the

easier learning curve to introduce

Innovations in Government program at Harvard’s Kennedy School, as saying, “In terms of city governance, we are

and implement digital strategies to the organization and customers.

After all, a majority of people (city

at one of the most consequential periods in the last century.”3

employees and residents) already use

Technology has never been so

smart technologies, so connecting to

readily suited to manage public

them through their devices becomes

infrastructure. Today a city is able

common sense; and because they

to know and engage with its

understand smart technology,

residents with unprecedented

they can learn quickly how to

speed and accuracy, enabling an

integrate across all departments.

open and transparent government.

Within moments a resident can

demands and the larger demands of

To that end, Gartner defines a

their community ecosystems. They are

smart city as an “urbanized area

investing in and upgrading outdated

where multiple sectors cooperate

software regularly—building the

to achieve sustainable outcomes

infrastructure to support smart city

through the analysis of contextual

strategies. However, for as many as

real-time information, which is

are making the investment, countless

shared among sector-specific IT

communities are struggling to

and operational technology (OT )

overcome the investment constraints.

systems. The smart city is an

communicate a concern about a growing pothole via their “311” app.

This is quickly turned into a work

Michael Totty, “The Rise of the Smart City,” Wall Street Journal, April 16, 2017, https://www.wsj.com/articles/ the-rise-of-the-smart-city-1492395120.

3

repaired the same day, with a quick communication back to the resident who brought the issue to light.

Smart cities are empowering

Gartner, Innovation Insight: Smart City Aligns Technology Innovation to Citizen Expectations, Bettina Tratz-Ryan, Nagayoshi Nakano, October 2015, refreshed November 2016 2

order in Cityworks and the pothole is

their communities and improving continued on page 12

Smart City Operating Framework

Buildings

Public Services

Education

Utilities

Health & Wellness

Transportation

INPRINT FALL 2017

11

effectiveness across agencies

tools such as ArcGIS and Cityworks,

the right technology. This helps

and departments. Technology

a city is at a great disadvantage in

stakeholders manage civic

solutions that enable and promote

that it may take weeks or longer

engagement with public assets.

innovation and cross-operational

to ascertain what could otherwise

As smart communities continue to

efficiency, like Cityworks, are

have been deciphered in seconds.

emerge, cities become more dynamic

critical to improving government effectiveness and success.

A GIS-centric strategy for public asset management is risk management. The

assets and sync with information systems to improve operational

THE HEART OF A SMART CITY

core premise of a GIS-centric strategy

At the heart of every digital solution

is helping local government gain

is the “operating system.” For smart

the required insight to understand

A SMARTER

cities, the heart is the Geographic

their capital infrastructure. With

COMMUNITY APPROACH

Information System (GIS). Jack

a clear digital strategy local

Thomas writes that the absolute first

Dangermond, chairman and CEO of

governments will be more effective

task in building a smart community

Esri, simply described the vision of

for all residents and stakeholders.

is to “start with a world-class GIS

GIS as “enabling a smarter world.” GIS and mapping have always been key to understanding the value of “where,” so that we can manage assets better.

Further, a community’s business strategy should be inherently created to improve quality of life for residents and help bolster

While GIS primarily uses layered maps

economic development. Building

that “visualize” geographic information

a smart and resilient community

in order to analyze, coordinate,

can be more fully realized with a

integrate, manage, organize, schedule,

GIS-centric approach. Cityworks

share and store that information for a

and Esri’s ArcGIS are created and

vast array of assets, it can also provide

designed to help communities work

an abundance of other essential data,

smarter in relation to infrastructure

analytics and insights necessary to

management and civic engagement.

operate an effective community.

Part of the equation for a resilient

The GIS should influence every

smart community is the preparation

aspect of operations and civic

and speed to recover from

engagement to improve the

unexpected events. Chris Thomas,

effectiveness of the city or utility.

global manager for government activities at Esri, writing in ArcUser,

SMART RESILIENCE

explains that “[b]uilding resilient

IT and GIS professionals’ definition of

communities relates to assisting

a smart community often includes

governments in preparing for and

the term “resilient,” which indicates an

recovering from man-made and

area that can handle dire situations

natural disasters such as hurricanes,

quickly and efficiently, and even

floods, earthquakes, economic

address issues before they become

collapse or climate change.” 3

problems. The government of such a community can use Cityworks to “plug into” a community’s GIS and light up its “dashboard.” Without

Resilience, then, should be viewed as a necessary byproduct of a community’s efforts to implement

Chris Thomas, “What Does It Take to Build a Smart Community?” ArcUser, Winter 2015, http://www.esri.com/ esri-news/arcuser/winter-2015/what-does-it-take-to-build-a-smart-community.

3

12

in the management of their physical

INPRINT FALL 2017

efficiency across all departments.

platform.” Smart and resilient communities cannot be fully realized without a web GIS-centric platform (a term coined by Cityworks’ founder, president and CEO, Brian Haslam).

GIS-centric tools accentuate, highlight, improve and make better use of the geographic information system. GIS-centric apparatus are vast and include field apps to collect and relay information vital to running a smart community.

THE FUTURE OF THE SMART CITY

As more municipalities, counties, and even states and countries advance in the implementation of tools and services such as Cityworks to make their communities smarter, they will also make their communities more efficient, more cost-effective with tax dollars and more secure places to live, resulting in a community that thrives.

In Dangermond’s opening keynote address at the 2017 Esri User Conference, he said “The evidence is clear . . . we need to be smarter.

We need to understand and act together. GIS provides the framework

and process for creating such a

with Cityworks. Cityworks is about

smarter world.” He continued, “GIS

building smart, resilient, sustainable

is getting smarter and integrating

communities. At the 2016 Cityworks

and leveraging so many new tools …

Conference he stated, “We all care

providing insights to what the future

about our communities. I think all

may hold if we do this, or if we do

communities are smart communities,

that. Smart GIS is about connecting

or at least we all try to be smart.

everyone and creating a system

But, are we using technology

of engagement between people

so that our communities can be

and their organization. Providing

more resilient and sustainable?”

context for communities and GIS and maps are the common language to communicate, understand and act.”

Haslam often declares, “Our GIS-centric approach has always been to leverage Esri GIS technology to help local

Haslam points out that Cityworks has

government and utilities gain better

always been focused on the power

insight and innovation in their decision

of GIS and that it is an enabling tool

making. In essence, to be smarter.”

In terms of city governance, we are at one of the most consequential periods in the last century.

Stephen Goldsmith, director of the Innovations in Government program at Harvard’s Kennedy School

for communities when combined

UTILITIES ELECTRICITY GAS WATER SEWAGE

INFRASTRUCTURE BUDGETING LIFECYCLE PLANNING STREETS & TRAFFIC MOBILITY SERVICE REQUEST WORK ORDER

CIVIC 311 / EMERGENCY RESPONSE CALL TRACKING MOBILE APPS HEALTH / WELLNESS

SERVICES PERMITS CASE MANAGEMENT BUILDING INSPECTIONS LAND DEVELOPMENT

ASSET MANAGEMENT

GARBAGE & RECYCLING COLLECTION

IMPROVING CITIZEN SATISFACTION WITH CITYWORKS SPENCER SMITH , TECHNOLOGY MANAGER, CITY OF RALEIGH, NORTH CAROLINA

Garbage and recycling collection are two of the most important services a city can offer its citizens.

NORTH CAROLINA Pop. Served: 500,000 Depts. Using Cityworks: Parks, Recreation and Cultural

Without it, garbage would pile

governed by a third-party vendor to

up causing sanitation problems,

receive citizen service requests. The

resulting in disease and sickness.

call center utilized a non-GIS based

Fortunately, modern day solid

service request and work order system

waste services are now available

which prevented SWS from tracking

to alleviate these problems.

asset based costs and integrating

Staff Using Cityworks: 1,386

with existing collection routes and

User Since: 2007

In 2015, the City of Raleigh’s Solid Waste Services (SWS) department was using a call center owned and

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RALEIGH,

INPRINT FALL 2017

customer information. Using a thirdparty vendor also hindered SWS staff from searching historical customer

Resources; Transportation; Solid Waste; Engineering Services; Development; Public Utilities

records and tagging “special” service

and development manager of the

requests, such as storm-related

Solid Waste Services department.

service requests for FEMA reporting.

Carter goes on to say, “Cityworks

To improve functionality and save

enables Solid Waste Services’

money, the city brought the SWS

leadership to make data-driven

call center function in-house and

decisions. The integrated search

consolidated it with the existing

and inbox functionality are intuitive

Public Utilities Customer Care Center.

and easy to navigate every day,

The City of Raleigh implemented

all day. We trust Cityworks with

Cityworks for tracking all SWS and

capturing critical information

Public Utilities citizen requests as

to enable our employees to

well as integrating field operation

manage customer relationships.

work orders. Cityworks enabled

Moreover, the powerful data stored

SWS to optimize the coordination

in Cityworks is the foundation

and dispatch of work orders for

for many of our Lean Six Sigma

missed collections of garbage,

process improvement initiatives.”

recycling, yard waste, bulky and special items. SWS also utilized Cityworks for new citizen services, cart delivery and electronic waste collections. In addition, Cityworks allowed SWS employees to manage work orders on-site and in the field.

The partnership between SWS, Public Utilities and the information technology department reduced change request implementation for the SWS department by more than 50%. Integrating the customer call center and implementing Cityworks provided the necessary infrastructure to deliver a higher level of service at a lower cost.

In 2007, the City of Raleigh started with a pilot of Cityworks in the Parks, Recreation and Cultural Resources department, and in 2008 began expanding to Public Works which encompassed traffic engineering, stormwater, transportation field services, design and construction.

In 2009, Cityworks was integrated with PeopleSoft Human Capital Management to provide access to hourly wage data and the employment status of users. The City of Raleigh integrated Cityworks with SeeClickFix in 2014 to generate service requests based on citizen reported issues and recently

we began using Cityworks in the Customer Care Center we were very pleased with the ease of use. What we have found in using the product over the past year and a half is that it is an excellent tool to encourage constant process improvement,” said

In Cityworks, each department

developed a custom interface with

has their own Cityworks domain.

PeopleSoft Inventory to maintain

However, Cityworks enables customer

accurate storeroom quantities during

care staff to switch between domains

the Public Utilities implementation.

been able to serve our citizens in a

Solid Waste Services went live

manner by connecting departments

with Cityworks in December 2015

and continuing to utilize Cityworks

and Public Utilities Customer Care

to improve our processes.”

with a few key strokes and route service requests to the appropriate service professional, complete with all relevant notes. “Cityworks enables separate departments to provide seamless service excellence,” said Wesley Carter, strategic planning

Karen Ray, assistant director of the Public Utilities department. “We have more timely, accurate and thorough

representatives could process all citizen requests including SWS, water and sewer work activities. “When

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ASSET MANAGEMENT

ASSET MANAGEMENT EVOLUTION MICHAEL KERR, IT MANAGER AND CYNDI ALCANTARA, BUSINESS SYSTEMS ANALYST, OTAY WATER DISTRICT, CALIFORNIA

Since 1956, Otay Water District in

and sewer needs to customers

In 2010–2011, the Otay Water

Southern California has been a

residing in the communities of

District, having the vision to be in

water, recycled water and sewer

Spring Valley, La Presa, Rancho San

the forefront of innovation to provide

service provider. Purchasing potable

Diego, Jamul, eastern Chula Vista

water services at an affordable

water from the San Diego County

and eastern Otay Mesa along the

rate, began the discovery process,

Water Authority or the Helix Water

international border with Mexico.

needs assessment and functional

District, the imported water is a mix of waters from the Colorado River and Northern California, and purchased from the region’s primary importer, the Metropolitan Water District of Southern California.

Otay Water District is a “revenue neutral” public agency where each customer pays only his or her fair share of the District’s costs of acquiring, treating, transporting and the operation and

The Otay Water District, with 135

maintenance of the public water,

employees and a $91.7 million

recycled water or sewer facilities.

operating budget, serves water to a population of approximately 220,213 people within 125.5 sq. miles of southeastern San Diego County, California. Its facilities serve the water, recycled water

The Otay Water District’s mission is “To provide high value water and wastewater services to the customers of the Otay Water District in a professional,

requirements for a GIS-centric asset management and reporting system. A solution that leverages the District’s current GIS and financial system investments by integrating enterprise work order functions, asset management, expenditures and capital planning. After in-depth research, they determined that most systems were not GIS-centric.

Through solution evaluations, the Otay team identified Cityworks as the best GIS-centric asset management system that met its enterprise needs.

effective and efficient manner.”

OTAY WATER DISTRICT,

CALIFORNIA

Pop. Served: 223,754 Depts. Using Cityworks: Engineering, Finance, Operations, Admin Services Staff Using Cityworks: 60 User Since: 2011

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The team then went through a very

and centralized for all departments

preventive maintenance process

rigorous functional requirement

to access and utilize easily. Once

would become more efficient.

gathering phase, reviewed the

they went through the entire

process of every department and

process and made GIS the primary

discussed their needs with other

focus of these requirements, they

similar agencies. After all the research

could initiate and seek sole source

and due-diligence conducted, they

guidelines in support of the purchase

determined that Cityworks was the

of Cityworks. They hired Timmons

best system to resolve their overall

Group, through a RFP process, as a

asset management and work order

consultant and kicked off the project

needs. “The ultimate goal in selecting

in 2014. After a comprehensive

Cityworks was to have a solution

implementation process, the

that provided GIS-centric modeling,

team went live in July of 2015.

predictive analytics and effective reporting features for the District,” said Cyndi Alcantara, business analyst.

It was, and continues to be, very important for Otay Water District to be able to understand

Otay worked very hard to create a

the functional relationships

logical, simplified and streamlined

and connections between the

workflow in determining the right

organization’s vertical and horizontal

system. It had to be efficient, easy to

assets. With Cityworks, coupled

use, intuitive for staff as a daily tool

with Esri GIS map technology, the

As an example, when repairing components associated with a pump station, staff can obtain and create a report for management, detailing total cost of repairing, parts required, total labor cost, CCTV requirements and any additional machinery needed to successfully complete the repair.

The importance of Otay’s story is that Cityworks empowers staff at all levels. Obtaining the necessary information to perform their jobs efficiently requires a system that has the interrelationship of these predefined processes as the core to operation, maintenance and sustainability of the District’s water infrastructure services.

ESRI WATER CONFERENCE 2018 January 29—February 1, 2018 San Diego, CA

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8/17/17 10:35 AM

ASSET MANAGEMENT

INTEGRATING WORKFORCE AUTOMATION TECHNOLOGY WITH CITYWORKS

TO IMPROVE WATER AND WASTEWATER INCIDENT RESPONSE SHARON PARKER, SENIOR MARKETING MANAGER, CLEVEST SOLUTIONS, INC.

DENTON,

TEXAS

Pop. Served: 130,000 Depts. Using Cityworks: Water and Wastewater Staff Using Cityworks: 70 User Since: 1996

The City of Denton’s electric team is responsible for afterhours dispatching for their other departments, including water and wastewater. To achieve this, the city is upgrading their enterprise system with workforce automation technology tightly integrated with Cityworks to seamlessly exchange information.

The combined solution greatly improves response efficiency for critical incidents, ensuring timely clearing of wastewater lines and reducing potential damage of water main leaks and breaks.

Denton has over 40 Cityworks users (including field workers, supervisors, managers, engineers

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INPRINT FALL 2017

and administrators) within its water and wastewater departments.

Work types include maintenance, response and repair, asset replacement and system expansion.

“Because DME’s systems operations group manages all outages and crews as they respond to incidents, integrating our data systems on a common platform is becoming very important as we grow,” said Trey Price, engineering systems applications supervisor. “Two years ago, we determined our old workforce system was crashing too often, which impacted the consistent delivery of accurate GIS information to our crews and field personnel. To combine dispatching and work assignment into one

system, improve productivity and data integrity, obtain real-time visibility into crew activity and help our crews quickly and safely get to their assignments, we needed workforce automation software with paperless workflow support and selected Clevest as our vendor.”

The Clevest-Cityworks joint solution provides real-time management of work, vehicle locations and assets from a single, browser-based map interface. Supervisors—in the office or in the field—use Clevest Mobile Workforce Management to dispatch and schedule service requests, work orders, inspections and other work to field workers in real time. Workers can then complete work requests on laptops,

tablets and smartphone devices.

As work is completed, field workers use Clevest’s mobile application to transmit order completion information back to Cityworks.

“A major strength of the Clevest solution is that it integrates with multiple systems and allows all work to be managed in a single, centralized view,” said Wayne Hill, vice president of Client Relations, Cityworks. “This simplifies field operations, allowing crews to use one application to

For Denton the results of the

complete all their work, regardless of

integrated solution include:

which backend system it originates from. Our mutual partnerships with Esri have allowed us to build a highly effective solution using the ArcGIS platform as the asset infrastructure repository. Together, we provide a real-time view of work orders, vehicle locations and assets from a single, browser-based map interface.

Clevest’s open APIs and expertise

• One workflow for dispatching and work assignment across the city utilities • Real-time visibility into work across the city utilities • Faster response times lead to improved customer satisfaction • Lower overall operational

Above: A unified solution for all work types •

• Reporting and analysis on key performance indicators • No more paper work orders The Clevest-Cityworks integrated solution gives cities and utilities—like City of Denton—a proven mobile solution to better manage work in the field, improve response efficiency for critical incidents, achieve real-time

in integration line up well with our

costs (data integrity,

visibility into work status and improve

product philosophy, making our

truck rolls, response)

worker productivity and safety.

technologies very complementary.”

Below: Clevest Mobile Workforce Management—office view

INPRINT FALL 2017

19

ASSET MANAGEMENT

LIGHTING UP DETROIT

65,000 STREETLIGHTS AND COUNTING CHRISTINE SEIDL, MARKETING COORDINATOR AND PAUL DOWNING, SENIOR CONSULTANT, POWER ENGINEERS, GEOSPATIAL AND ASSET MANAGEMENT DIVISION

DETROIT,

MICHIGAN

Pop. Served: 677,116 Depts. Using Cityworks: Public Lighting Authority Staff Using Cityworks: 10 staff, 200-400 contractors User Since: 2015

J

ust before the holidays in 2016, the city of Detroit made good on its promise to relight the city streets. POWER Engineers and Cityworks were there when the lights came on, realizing the dream with residents, businesses and government working together.

POWER worked with the Public Lighting Authority (PLA) of Detroit to implement Cityworks to help support their effort to relight Detroit. The PLA, an agency authorized by the state of Michigan, developed a plan to revamp an aging infrastructure at a time when roughly 40 percent of the city’s streetlights did not work, whether because of theft, need for repairs or outdated technology.

The relighting project started with $185 million in bond funding for the PLA and was a collaborative effort between the city and the state. During the initial construction phase of installing LED lights, POWER got involved and proposed Cityworks for PLA’s asset management system to meet their needs as they moved from inspection, design and construction to maintenance. The PLA overcame hurdles such as rapidly evolving business processes and the sheer number of contractors that the PLA staff coordinated with on a daily basis—up to 400 contractors during the construction phase. Cityworks Office AMS fit both areas perfectly. continued on page 22

INPRINT FALL 2017

21

As inspection data was entered, the GIS-centric Cityworks

BRIGHT FUTURE

factored in the location and condition of each light in order

As promised to Detroit’s residents, PLA CEO, Nicolette

to recommend its replacement type during design and

Carlone, delivered the completion of 65,000 new

construction. The POWER geospatial and asset management

LED energy-efficient streetlights at the end of

team also actively worked with the PLA to determine key

2016. And as the lights returned, neighborhood

business processes that needed tracking as the PLA is able

residents felt the positive glow of safety, increased

to report on performance metrics internally for business

business and a brightened view of the future.

practices and to provide accurate and real-time feedback to the citizens it serves. Using Cityworks, the PLA increased

“For decades, Detroiters battled with a broken

its efficiencies by providing more transparencies between

streetlight system that often left entire neighborhoods

operating areas. POWER helped configure the Cityworks

in darkness,” Carlone said. “Now, not only are Detroit’s

application as the PLA moved from mainly construction to

streets lit to the national standard, but our residents

full-time maintenance of the new streetlight infrastructure.

can expect that if a light goes out, it will be replaced within five days. This project has made Detroit a leader

SERVING DETROIT

Detroit engages its citizens through a customer relations portal, SeeClickFix, that creates Cityworks service requests for new or replacement streetlights.

The city, or PLA, then receives the request, calls back or sends a PLA staff member to talk personally with the requester. Cityworks tracks incoming requests and maintains daily or nightly inspections and coordinates the work of 200 to 400 electrical contractors.

in environmentally friendly streetlight technology.”

POWER senior consultant Paul Downing, the project manager, says working with the PLA has shown “the level of enthusiasm the Detroit-area folks have for their city and the Detroit belief of paying it forward to the community and tomorrow’s generation.”

To further support its Cityworks users, the PLA has requested POWER to configure executive dashboards for KPI reporting and Cityworks Storeroom for maintaining inventory. The Cityworks solution continues to be more efficient and responsive to the evolving business processes as the PLA changes over from mainly construction to full-time maintenance.

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INPRINT FALL 2017

CITYWORKS PLL

REDLANDS,

PREVENTING FIRE HAZARDS

CALIFORNIA

Pop. Served: 71,288 Depts. Using Cityworks: Municipal Utilities

IN REDLANDS, CALIFORNIA

and Engineering ,

CHRIS BRUSSOW, ASSET MANAGEMENT CONSULTANT/BDM, MILLER SPATIAL, LLC.

Fire, Quality of Life Staff Using Cityworks: 276

Fire prevention programs are the responsibility of

is a large undertaking.

many fire departments throughout the U.S. The goal

Managing tens of

of fire prevention is to educate the public in safety

thousands of permits

and prevention of fire in the home, at work and in the

annually became

environment. These programs are proactive methods

practicable with the use of PLL and GIS.

of reducing potentially dangerous emergencies.

User Since: 2009

The City needed a system that could

The City of Redlands, California, uses Cityworks PLL

automate the fire permitting process, allowing citizens

permits and inspections to maintain and monitor fire

and businesses to complete their own applications.

safety compliance to mitigate fire-related hazards.

Cityworks helped ensure permits were only issued

When the City implemented the fire inspection program, it became evident that the existing fire permitting program was outdated and not capable of managing the modern workflows the fire chief needed to implement.

after all the necessary steps were completed (including accurate payments). The City also wanted to implement an automatic renewal process that would ensure all permits would be renewed each year.

There were no systems or controls in place to maintain

The Fire Department and its inspectors can now create

permits. It was impossible to track fees or ensure that

permits on site. Customers sign the document with a

entities were staying current with their fire permits.

digital signature and the permit is issued digitally on the

To solve this issue, the City found Cityworks PLL to be the perfect solution. PLL was successfully being used in several departments, including Planning, Building and Safety, Municipal Utilities and Engineering, and Quality of

spot. Previously this process was time consuming and hard to manage with paper forms in a decentralized system.

Using PLL, the City meets their needs and has maintained a successful program with almost no missed permits.

Life. The City had been using PLL since 2011, so it made

The effectiveness and time savings of implementing

sense to expand it to include the Fire Department. PLL’s

and expanding PLL have been evident. Reports that

browser-based UI was influential in their decision. Fire

previously would have taken days to complete are now

crews depend on mobile devices to work in the field and

created instantly in Cityworks. Customer experience

could leverage PLL mobile options to efficiently complete

has dramatically improved, administrative time has

their inspections. Using GIS, the Fire Department can easily

dropped, and, most importantly, fire safety and security

locate addresses and parcels for permits and inspections.

in the city have improved to all-time highs.

Each address is required to maintain a valid permit, which

INPRINT FALL 2017

23

CITYWORKS PLL

WHAT’S NEW IN PLL CARA HASLAM, PLL SUBJECT MATTER EXPERT, CITYWORKS

The recent release of Cityworks 15.2 includes dozens of feature improvements, performance updates and new functionality for Cityworks PLL users. Here is an overview of new features for PLL Public Access, PLL Respond, automating task assignments by GIS and improved communication between parent and child cases.

PLL PUBLIC ACCESS PLL Public Access is an external application used by citizens and contractors to apply and pay for permits online. Public Access was redesigned for 15.2. It has a refreshed user interface to make it more intuitive and easy for applicants. We added case template categories to group common application types. Finally, we added support for Authorize.Net to process credit card payments. These, along with other features, will make it much easier for applicants to apply, pay for and track their applications online, while saving city staff time on data entry and processing applications in the office.

The Public Access portal UI has been updated to improve efficiency, response time and usability (Fig. 1 and 2).

Public Access now includes support for Authorize.Net payments and has been enhanced with new Case Template Categories to make it easier for users to find and create the most appropriate type of case (Fig. 3 and 4).

Fig. 1: The Public Access home page has been streamlined.

Fig. 2: The UI for creating cases in Public Access has been updated.

24

INPRINT FALL 2017

Fig. 3: Case Template Categories make it easier for users to find the correct case template.

Fig. 4: Case Template Categories are configured in PLL Admin.

PLL AUTOMATION AUTOMATE TASKS ASSIGNMENTS BY GIS Cityworks PLL now features the

Fig. 5: Administrators configure the task map layer conditions in PLL Admin.

ability to assign tasks automatically by geography using Task Map Layers. Organizations that assign work by geographic regions for plan review, building inspections, code enforcement cases and other activities will benefit tremendously from this feature. The configuration for this is set up in PLL Admin and occurs when the case is created.

Set up the assignment conditions in PLL Admin (Fig. 5), and tasks will be assigned based on default inspectors defined in the GIS. continued on page 26

INPRINT FALL 2017

25

CITYWORKS RESPOND Cityworks Respond is an HTML5 application designed for any device, be it desktops in the office or tablets in the field. PLL users can use Respond to complete building inspections or code enforcement cases in the field. Furthermore, users can create new cases, edit existing cases and manage tasks via Task Manager—all in Respond’s clean and simple UI. Cityworks Respond now includes PLL functionality (Fig. 6).

Users can create new cases (Fig. 7). Case Template Categories have also been implemented in Respond so that users can easily find the correct case template. Users can also edit information in existing cases (Fig. 8). Users can easily manage tasks via Task Manager (Fig. 9). This includes the ability to add comments, complete tasks and view the task location on the map (Fig. 10).

Fig. 6: PLL cases appear in the Respond inbox.

Fig. 9: Manage tasks in Task Manager.

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INPRINT FALL 2017

Fig. 7: Users can select a category to view its case templates.

Fig. 8: Edit information on existing PLL cases in Respond.

Fig. 10: PLL Case on the map in Respond.

PARENT/CHILD COMMUNICATION 15.2 supports better communication between parent and child cases. A parent case can now be prevented from progressing to certain statuses until any child permits (designated in PLL Admin) have been completed (Fig. 11 and 12). This improves automation for staff rather than having to manually check.

Fig. 11: Parent case is stopped until the child case(s) are completed.

Fig. 12: In PLL Admin, administrators can designate which child permits must be completed before the parent case can progress.

Smart Communities Communities Smart Through RUGs RUGs Through VISIT CITYWORKS.COM/RUG TO FIND A FREE RUG (REGIONAL USER GROUP) NEAR YOU.

QUESTIONS? EMAIL US AT CITYWORKSRUG@CITYWORKS.COM

INPRINT FALL 2017

27

CITYWORKS PLL

CREATING A CITIZEN-ENGAGED

PLL PORTAL

FOR THE CITY OF WINSTON-SALEM, NC RONALD BUTCHER, DIRECTOR OF ASSET MANAGEMENT SOLUTIONS, TIMMONS GROUP

Pop. Served: 132,000

The City of Winston-Salem, North Carolina, a community rich with historic southern charm and fast-paced urban growth, prides itself on being known as a citizen-engaged community.

Depts. Using Cityworks:

This distinction from the Public

access to permits and inspections

Technology Institute recognizes

through a custom web interface.

Development, County

communities for using technology to

This capability allows users to easily

Health, Inspections, Planning,

give citizens access to government

apply for new permits, manage

Revenue, Stormwater, Tax

services and information. So, when

existing permits and schedule permits

Administration, Utilities

the City of Winston-Salem was

utilizing a public-facing website.

looking to implement a public-

Additionally, the Portal plugs into

facing PLL (permitting, licensing

numerous point of sale and payment

and land) solution that would

management systems, like PayPal, to

encourage citizen involvement,

enable seamless online payments.

WINSTON-SALEM

NORTH CAROLINA

CityLink, Community

Staff Using Cityworks: 150 User Since: 2014

the customizable Timmons Group

28

INPRINT FALL 2017

PLL Portal was the smart choice.

The TG PLL Portal is a map-based

The TG Portal for Cityworks PLL focuses

access: guest and contractor. Guest

on enhancing contractor and citizen

access allows users to search for

solution that offers two levels of

seen BuildIT process 90 permits in a day,” said Timmons Group project manager Michael Edwards. “That number will grow as the city grows, and BuildIT will be able to keep up with the increased demand.”

user-friendly permitting process for

Arts and Innovation” for its enthusiasm for

our development community. To

the arts as well as their pioneering spirit

meet our business requirements, City

for healthcare research and technology.

Cityworks solution. From design and development to acceptance testing, each organization truly put their whole heart into this project.

Working together we have built a solution that we look forward to utilizing for many years to come,” said

permits and schedule inspections

Founded in 1851 and home to many city is often referred to as the “City of the

above and beyond the standard

licensed contractors to apply for trade

the fourth-largest city in North Carolina.

to possess a more streamlined and

that includes additional features

features, contractor access allows

Triad region, the City of Winston-Salem is

renowned colleges and universities, the

Timmons Group to build a web portal

online payments. In addition to these

Located in Forsyth County in the Piedmont

“The City of Winston-Salem is excited

staff partnered with Cityworks and

permits, view permit status and make

ABOUT THE CITY OF WINSTON-SALEM

ABOUT TIMMONS GROUP Timmons Group is a leading provider of geospatial information architecture and engineering services to a wide variety of clients. We focus on developing intuitive, enterprise geospatial web applications, highly-usable, cross-device mobile applications and integrated, geospatially-enabled enterprise solutions.

Timmons Group is both a Cityworks®

Lee Nichols, City of Winston-Salem.

Platinum Implementation Partner and a

Through the implementation of the

Group develops solutions across multiple

TG PLL Portal, Winston-Salem could

platforms, including JavaScript, HTML5

create a customized solution for

and native mobile operating systems. For

their growing community that also

more information about Timmons Group’s

supports the city’s values and vision.

geospatial products and services, contact

With this tool in place, BuildIT will help

Ron Butcher at ron.butcher@timmons.

to keep the citizens of this growing

com or visit www.timmonsgis.com.

Strategic Development Partner. Timmons

community informed and engaged.

directly through the Portal.

Featuring customizable design elements, Timmons Group worked with the City of Winston-Salem to define branding and design goals to meet the City’s requirements. Once defined, the design was developed in an agile methodology that gave the City the ability to review the design throughout development. The Portal, named BuildIT by the City, now encompasses the look and feel that the client envisioned.

Deployed in February of 2017, BuildIT successfully integrated into the City’s environment. “We’ve already Above: Winston-Salem Resident User Portal

INPRINT FALL 2017

29

CITYWORKS PLL

DIMINISHING FIRE THREAT THROUGH PREVENTION ROBERT O’DONNELL, GIS COORDINATOR, CITY OF VISTA, CALIFORNIA

Found seven miles inland from

the city and Fire Protection District.

the Pacific Ocean, the City of Vista,

Thirty days after receiving notice,

Many critical issues presented themselves.

California, is a thriving community

property inspections begin on-site.

in northern San Diego County with

If uncleared properties remain, the

a population of approximately

abatement process continues with

inspections was an issue. With

101,000 and covering an area of 19

“Certified Letter” notices and potential

no geographic references, the

sq. miles. The Vista Fire Department

abatement by city contractors, an

scattered sites throughout the

services both the city of Vista and

overall program which can involve

district, city and county presented

the Vista Fire Protection District,

multiple on-site inspections.

difficulties when planning routes

both areas totaling 36.5 sq. miles.

The department responded to more than 13,000 calls for service last year.

Previously, an Excel spreadsheet of property assessor’s parcel numbers, addresses and owner

1. The time it took to do the

and schedules for the inspectors.

2. Administration of the program was a purely manual process.

3. Correct property boundaries

The City of Vista’s dedication is

information were used to locate,

offering exceptional service and

track and document the program.

proved difficult to determine in

improving Vista’s quality of life as

Fire inspectors in the field could

the field for wide open areas.

well as enhancing the uniqueness

return to various areas of the city

4. Adding new properties found in

of the Vista community. Vista’s

multiple times, as well as routinely

the field required manual research

Fire Prevention division handles

crisscross each other’s path, due to

back in the office for APN,

the reduction of community

the inability to geographically sort or

addresses and owner information.

risk of fire and preventable

store information for the program.

injuries, and is the front line in maintaining community safety.

WEED ABATEMENT PROGRAM

Each year, in preparation for the fire season, and prior to Vista Fire’s visual property inspections beginning June 1, the Vista Fire Department sends out “Notice to Clean Premises” letters to certain property owners.

The notice is a reminder to maintain fire-safe properties. The program is very successful in keeping the community safe from vegetation fires.

This year, as a part of the Fire Weed Abatement Program, at least two fire inspectors per premises will inspect over 1,300 properties throughout

30

INPRINT FALL 2017

Above: The Cityworks mobile app used to track fire hazard weeds.

Fire Inspector Mike McFadden

which allows program additions

number one issue for field staff in

approached the GIS department

of properties found in the field.

the city, connectivity, but also added

looking for a better solution.

Previously requiring research

time saving and reporting benefits

Cityworks PLL remained at the top of

when returning to the office, 100

to the overall process. In version 5 of

their list, since the inspectors already

properties could easily be added

the Cityworks mobile app the ability

used Cityworks in the field as a part

to the list using the “locate me”

to create new inspections directly in

of their Fire Prevention Business

button in the Cityworks mobile

the field will be introduced, which will

Inspection and Permitting program.

app and gathering the APN. Using

save even more time next year. As we,

Having a GIS-centric system with

PLL fields to discern between

and Cityworks, move forward, we see

a better location-based solution,

these newly added inspections,

a rollout of the mobile app for specific

access to current data in the field,

which required a new 30-day grace

wastewater maintenance personnel,

along with logging the information

period, and ones now needing

stormwater environmental engineers

into the City’s system was critical

follow-ups allowed the inspectors

and possibly all of our PLL users.

to the Weed Abatement Program.

to cover both types of inspections

Early attempts to implement

simultaneously without overlap.

Cityworks for the program failed

“As with most fire agencies, most of

due to lack of connectivity in the

our budget goes towards emergency

field. In 2017, the City upgraded

medical services and fire suppression

to Cityworks 15.1.2 which also

staffing. Our Fire Prevention Division is

included the upgrade to version

lean, and time is of short supply. The

Pop. Served: 101,000

4 of the Cityworks mobile native

time we save using this program adds

Depts. Using Cityworks:

app. This version had the essential

weeks to our availability and frees

Fire Prevention, Code

pieces needed to implement the

up time to do hazardous building

Enforcement, Planning,

PLL inspections workflow for the

inspections, public education, plan

Engineering, Building,

Weed Abatement Program. One

review for new construction and

Traffic-Engineering,

of the unforeseen benefits was

improvements on existing structures,

Stormwater, Wastewater,

that with ArcGIS/Cityworks dual

along with many state-mandated

Streets, Parks, Facilities

implementation it was easy to

inspections. The result is that it

separate areas of the city to assign

helps us keep our community

the inspections and pull up status

safer with existing resources,” said

reports at any time for the program.

Mike McFadden, fire inspector.

Another major benefit came

Implementation of the Cityworks

through access to the current APN,

mobile app not only handled the

VISTA,

CALIFORNIA

Staff Using Cityworks: 95 User Since: 2009

INPRINT FALL 2017

31

CITYWORKS PLL

THERE’S NO APP FOR THAT! PAUL MALIN, VICE PRESIDENT, CITYSOURCED

MOBILE IS NOW AND FOREVER

As if that wasn’t enough, mobile

should be no surprise that with

Writing about mobile in 2017 is

technology isn’t simple, it requires

an area like permitting and code

tough. Is there a statistic I could quote

coordinating development across

enforcement, where so much general

that would surprise you? Four out

three platforms (Apple, Android

housekeeping work remains, there

of five consumers use smartphones

and HTML5). Integration is harder,

simply isn’t an “app for that.”

to shop. More than half (55 percent)

design requires careful navigation

of the time spent with digital media

of constraints like screen size and

is mobile, and mobile device time

keyboard experience. It goes beyond

With the continued emphasis

per day has doubled year over year.

optimizing for UX; mobile-specific

on consumer experience in the

The amount of time spent on mobile

technology unlocks entirely new

business world, constituents

each day is about the same for all

opportunities. Disruptions like Uber,

increasingly demand the same level

people under 65. Mobile commerce

technology like IoT and blockchain

of customer experience from their

is forecasted to reach 45 percent of

demand outside-of-the-box thinking.

government agencies. When asked

total US ecommerce by 2020, and

This need to discover the opportunity

how important citizen engagement

will likely go higher if you consider

unfortunately makes it easier to

is to Longview, Texas, information

that 71 percent of commerce will be

overlook the true value a mobile

services manager, Justin Cure,

mobile commerce in China by 2019.

app can unlock. When you don’t

states, “It is extremely important.

know what you are missing, you

It provides one more avenue for

aren’t likely to go looking for it.

citizens to report issues, but it also

You would be hard pressed to find

provides the City of Longview a

an industry where mobile isn’t driving change and value. Certainly

Since mobile seems hard to manage,

chance to tell our side of the story.”

healthcare, retail and finance all

and the value it can create is

This is customer experience today.

feature mobile, but what’s

often not easily understood, there

more remarkable is the value being created. For example, 35 percent of Domino’s Pizza sales come through its native app. If you told the CEO of Domino's, “Hey, I don’t want to download your app,” he’d have to say, “I don’t care. Because when you download the app, you buy more pizza.” An amazingly simple sentiment, and precisely what’s missing in public sector.

32

CITIZENS WANT MORE

Furthermore, many citizens are in mobile-only households, a fact that should make it an even bigger priority to optimize for the one device everyone has. Certainly, it is smart to ensure your web content is built with responsive design that can be consumed on a mobile device, but if you communicate with your citizen and you don’t convert them to an app user, you have failed. Businesses that are thriving understand

Cities are under-resourced,

this. Every touchpoint, every

they are tapped for cash and

chance to communicate is a

they are being asked to do

chance for a smart business to

more today than ever before.

build a relationship with that

INPRINT FALL 2017

prospective customer. By encouraging

What if I told you that your city could

clear that the tools we needed—the

citizens to download their “city app,”

access a $25M IoT hardware grant?

APIs and the mobile specific

a city isn’t just answering a citizen’s

Of course this is a stretch, but the

technology, the capability of the

web search query, it is beginning

fact is each of your citizens is walking

hardware—were all there. A PLL app

a relationship. With the city app

around town with a location-aware,

can receive a push notification about

downloaded, the city is granted a

cloud-enabled supercomputer in their

a change of status. Mobile phones

home on their citizens’ most personal

pocket. Cities just need to engage

are perfectly capable of viewing and

device. They are permissioned

with it. And, why not with permitting

editing permitting documents, of

to communicate and they are

and licensing? It is big business for

transacting payments and especially

permissioned to extend access to

cities and it is mission critical to the

of optimizing the inspection

smarter, more efficient processes.

businesses that work with cities. That’s

scheduling process. There’s a lot of

why CitySourced and Cityworks have

excitement about what we can do to

come together to explore what a PLL

transform this industry. So, yes, there

The next great disruption; the next

app could do. We asked ourselves

is no app for that. But there will be!

Uber can involve the public sector.

what was possible, and it became

THE PLL OPPORTUNITY

$550

EARLY BIRD REGISTRATION*

ENDS MAR. 15, 2018

*Registration opens January 2018. A $625 regular registration cost begins March 16.

CALL FOR PRESENTATIONS October 2017 - January 15, 2018 Partners must have a client as the primary presenter.

Presentations need to focus on your client’s success and how Cityworks’ GIS-centric software provided a solution.

May 9-11, 2018 | Salt Palace Convention Center Preconference Training May 7-8, 2018

cityworks.com/cc

CITYWORKS PLL

FASTER ECONOMIC DEVELOPMENT

WITH PLL AND ELECTRONIC PLAN REVIEW TERRI JONES, GOVERNMENT SOLUTION MARKETING MANAGER, HYLAND SOFTWARE

Much has been written about the

agencies full access to geospatial

use a dashboard to track review

need for local governments to offer

and attribute data as well as maps.

assignments and progress, and

more services online, abandoning paper and replicating the online world that the private sector has

TRANSFORMING ECONOMIC DEVELOPMENT WITH PAPERLESS

deadlines for completion approach.

ELECTRONIC PLAN REVIEW

THE CITY OF WESTERVILLE

online services include convenience,

Once a project moves from permitting

LEADS THE WAY

less work for staff and better and

to plan review, OnBase Electronic Plan

The City of Westerville, Ohio,

faster processes. Local development

Review provides online submission,

has addressed these trends by

offices that issue permits and conduct

automated review assignment

building a solution that features

plan reviews are often lightning

and routing and a plan viewer

permit management, plan review,

rods for the general conversation

that allows mark-ups, comparison

content management, GIS and

around speed of process.

and real-time collaboration to

an online portal. Using Cityworks

capture comments for automated

and OnBase, Westerville offers

correspondence generation.

a paperless permitting process,

adopted. The advantages of offering

TO TRANSFORM DEVELOPMENT SERVICES, START AT THE BEGINNING

Cityworks offers a way to transform your development timeline with Cityworks PLL, featuring an online portal that makes it easy to apply for permits and track their progress through the review and issuance process. This great customer experience also helps staff with capabilities for managing permits, projects and inspections. Using a map-based web interface, agency staff can initiate applications from contractors and citizens, efficiently managing the review, inspection and oversight process.

With consistent and uniform data, fees are quickly and accurately calculated and the solutions help ensure timely inspections. With PLL, GIS data is available directly within the application, allowing

34

reviewers receive notifications as

INPRINT FALL 2017

Built on the OnBase content repository, staff can manage versions and revisions as plans are reviewed and revised. Coordinators can Below: OnBase Plan Review Viewer and mark-ups

manages permits and inspections and then moves that data to OnBase Electronic Plan Review, saving staff and submitters time as their project

Below: OnBase Plan Review button in Cityworks PLL

moves through the necessary review processes. For submitters, this means fewer delays and for staff, the information they need to manage their development process resides in integrated solutions. With OnBase as a content repository and plan review solution, the City eliminates long term paper and plan set storage costs and challenges and Cityworks users can move easily from one solution to the other.

Pairing OnBase with Cityworks PLL means a seamless online experience for developers and businesses and tools that allow staff to work

“We searched for a fully integrated plan review solution that

faster, provide better customer

included a robust interface for our existing Cityworks permitting

service and preserve the as-builts and other documents that many departments need from finance and tax to first responders.

application. The solution needed to provide our citizens and staff with the most efficient, effective and economic way of managing the entire permitting process, from application to occupancy, seamlessly. Hyland Software’s OnBase Plan Review software met those requirements.”—City of Westerville, Ohio

Maximize your team’s success with Cityworks Campus training.

Private Trainings, on-site or online.

Trainings at Regional User Groups.

Extended Cityworks Campus Cloud Access to practice and re-practice what you learn.

Courses are easy to schedule and can be customizable to your team. Choose condensed, full-day trainings across various courses in either web-interactive or on-site.

EXPLORE THE CITYWORKS CAMPUS FOR A FULL LIST OF COURSES. Contact John Jarnagin for price quotes: jjarnagin@cityworks.com

REGISTER TODAY AT: MYCITYWORKS.COM/CITYWORKSCAMPUS

TECHNOLOGY

TOOLS & TIPS: ARCGIS ONLINE

TILE AND FEATURE LAYERS

BRYAN CHADWICK, GISP, SYSTEM ARCHITECT, CITYWORKS

When you publish a map to ArcGIS

used in the underlying map before

through Amazon Web Services,

Online (AGOL), you have the Tile and

publishing. This can lead to disruptive

as is all content on AGOL.

Feature Access options available,

shifts (for example, manholes that

and Tile is selected by default.

are properly in the middle of streets

If Tile is selected, users need to

may be re-projected onto the curb).

You will see an address like https:// services.#.arcgis.com/—the # symbol is replaced with a 1, 2, 3,

make sure to select the option

Another option would be to cache

etc.—for each AGOL site, which

where the cache is built manually

the map locally and push it to

is set to write all content to the

afterwards—otherwise the cache

AGOL via a tile package. This tile

same number (the set of associated

is built when the map is published,

package can then be extracted and

ArcGIS Server instances) (Fig.1).

and that can consume a good deal

set as a tiled service—at which

of service credits. This is especially

point it can also be configured

true the more matching scales you

as the default base map for one’s

decide to have against Esri’s default

AGOL organizational account.

WGS 84 Auxiliary Sphere coordinate system and based on the amount and type of geometry involved (such as raster or vector, etc.).

There are some custom projections that do not include a defined conversion to Esri’s default WGS 84 Auxiliary Sphere. Therefore, users may have to modify the projection

Users then add this feature layer over a cached base map and save it as a web map in AGOL. This map is either provided by Esri or defined in

As such, most users may only need

the organizational settings if users

to use the Feature Access option

have a cached service published

when publishing to AGOL, which then

to their AGOL site (known as a tile

generates a hosted feature layer.

layer). Most users opt to use the

This hosted feature layer service is

base maps provided by Esri.

hosted on one of Esri’s many ArcGIS

Please keep in mind that the output,

Server instances housed in their

once more in AGOL, is a feature

own Virtual Private Cloud (VPC)

service. If someone were able to get

Fig. 1

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INPRINT FALL 2017

the URL and gain access, they could

Conference. After

edit the underlying data. Remember,

the conference,

feature access enabled against a map

it was upgraded

service generates a feature service

to the official

URL and makes all layers editable.

ArcGIS Enterprise

However, by specifying who has access to the content in AGOL (perhaps the entire organization or a group), a username and password can be required to access

10.5 release Fig. 2

(note that at 10.5, everything is

defined map or a user-defined map

housed under the monikers of ArcGIS

at the organizational setting level).

Enterprise and ArcGIS Desktop).

This is nice because it allows users

the URL and underlying content.

In this upgraded configuration,

to add some layers (map services)

Furthermore, in terms of editing the

ArcGIS Server and Portal for ArcGIS

to their web map that are not

data via Cityworks Server, there is

were federated—meaning that all

intended for users to edit, but that

an extra layer of control exercised

security is redirected and handled

are dynamic (so caching/tiling is

when editing capabilities are set

through Portal for ArcGIS. Also,

not really an option). The web map

against domain groups and the

Portal for ArcGIS in this scenario is

configuration for the Designer GIS

users in them. One can even modify

configured against a user store that

setup is much the same as the

the capabilities when publishing

included the Cityworks domain.

configuration for AGOL (Fig. 3).

a feature service to only allowing

This allows for network users to

for query operations (Fig. 2).

be added straight from the Active

PORTAL FOR ARCGIS/ARCGIS SERVER (ARCGIS ENTERPRISE)

Directory that spans across all of the Cityworks office locations.

Please be aware that Portal for ArcGIS requires HTTPS (SSL\TLS protocol), and that the services are secured based on access granted to groups

A configured Portal for ArcGIS

In these circumstances, users can

or the entire organization. Users

site—running Portal for ArcGIS/ArcGIS

create web maps from map services

can also set access to content as

Server 10.4.1 and including available

that have been published in ArcGIS

Everyone, making it available to

web maps that were configured

Server—known as map image

anyone who has the corresponding

against different versions of Cityworks

layers—or from feature services

REST endpoint URL (the same can be

Server (2015 and above)—was

(feature access enabled against map

done to share content on AGOL).

used for display and instructional

services) by adding layers over the

purposes at the 2016 Cityworks

base map chosen (either an Esri-

One nice aspect of the recent release of Cityworks Single Sign-on 1.0 is continued on page 38

Fig. 3

that there is no need to configure the Esri Resource Proxy for secured GIS services, as the user is authenticated when logging in (Fig. 4).

FEATURE SERVICES AND LAYERS

Some clients use a specific layer from a map service or feature service as part of their GIS service definitions.

Say you created a map service and published it for use by one group

Fig. 4

and it contained data that might be helpful for another group—but only one layer. Instead of publishing a new map service and having the additional overhead, you can reference the underlying layer URL. Understand that each layer that makes up a map or feature service has a unique ID that is referenced and assigned by Esri, which can be used to select just that layer. This is where immutable layer IDs can be really helpful.

The same idea can be applied using a feature service. The screenshot below is an example of an externalized and secured map service with feature access enabled (feature service) for a specific team to edit, add, or delete features in the Cityworks map (Fig. 5).

Fig. 5

The StreetLights layer has been added to this map service as users utilize them as waypoints in further

features. However, it

determining their location. But the

is not necessary or

StreetLights feature class should

desirable to create a

services/<folder>/<service_name>/

have been added in a separate map

new map or feature service. Instead,

FeatureServer/8 — the 8 being

service that does not have feature

users can reference the feature

the layer ID for the StreetLights

access enabled because this specific

layer from the feature service in

layer (feature class) (Fig. 6).

team (the TrafficSignals team) is

the Designer GIS configuration and

not going to edit, add, or delete

use it as the “main” map service

StreetLights assets. However, this

for the StreetLights team (overlaid

can be turned into an advantage

on a locally-cached base map

during the implementation process.

service for example). It would look

The StreetLights team does need to add, edit and delete street light

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INPRINT FALL 2017

something like https://<server_ alias>/<web_adaptor>/rest/

Fig. 6

There are some scenarios in which users might define a particular feature or object class from a map or feature service by referencing the layer ID. For example, with AGOL, users could define the features for asset configuration and GIS service

Fig. 7

Fig. 9

layers in Designer using each unique

a container when dealing

feature layer ID as a different service

with the Cityworks GIS asset

instead of defining the entire feature

configuration. The web map is

service and configuring each of

superior, though, when it comes

the desired layers by referencing

to map display purposes. As

them. It would take a good deal of

such, an entire feature service

time, but users could conceivably

is only defined in Designer

gain some performance (Fig. 7).

when dealing with a web map.

Don’t let the nomenclature of Designer GIS service types throw you off. Keep in mind that Dynamic Map is used when supplying the URL to an entire map service or by layer ID for individual layers. Tiled Map is used for a cached or tiled map service (not dynamic). Feature Layer is used when supplying the URL to

This is where the Add Web Map Content button on the GIS Service Resources tab in Designer comes into play. If you have a web map defined and click Add Web Map Content, be created for the underlying services that compose it (Fig. 8).

The underlying feature service or

ID for individual layers from a map or

feature services that have been used

feature service. Web Map is used for

to compose the web map need to be

a web map that is identified via the

defined as GIS Service Resources in

Web Map ID and can be composed

Designer. They can then be referred to

of underlying feature services, tiled

when defining the GIS service layers

services and whatever else may

as data sources for them. The asset

be published as part of the map.

configuration will read the layers

Cityworks to interrogate the

Fig. 10

individual service entries will

an entire feature service or by layer

A web map does not allow for

Fig. 8

and display their underlying fields

single feature layer (from a map or feature service), but avoid using a feature service. Esri’s Silverlight API contained functionality that allowed for a feature service used in the map that contained more than one layer to be interpolated and displayed as such. Esri’s JavaScript API does not contain this functionality and will not display the individual layers that may make up a feature service.

and relationships (Fig.9 and 10).

underlying layers as deeply as

Please keep in mind that for map

needed. The web map is simply

viewing purposes, it’s fine to use a

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39

GETTING OUT OF THE

UNPLANNED MAINTENANCE TRAP GREG BAIRD, DIRECTOR OF ENTERPRISE STRATEGIES, BRAD JOHNSON, INDUSTRY PRACTICES MANAGER AND DAVID HORTON, SENIOR PROJECT MANAGER, CITYWORKS

MANAGING THE

turn results in a lack of accurate

hours), or average time between

MAINTENANCE CYCLE

asset data and analysis to support

failures to lessen the probability

Managing the maintenance cycle

good decision making in order to

or likelihood of failure.

can be a challenging task as

provide the evidence necessary for

infrastructure ages, new regulations

securing additional resources.

are passed, workforce roll over

which is designed to help determine the condition of

BENCHMARKING RATIOS

creates institutional knowledge

The first step in getting out of the

gaps, new budget reductions get

unplanned maintenance trap is

passed down or too many new

to create and track planned and

assets are added to the list. As these

unplanned work orders. Planned

things occur, an organization can fall into the unplanned maintenance cycle. No matter where the cycle starts—a lack of adequate funding or staffing—it is a constant trap with

Inadequate budget, increasing backlog, missed maintenance, more failures, quick fixes, more rework

predict when maintenance should be performed.

• Condition-based maintenance (CBM), which is a strategy that

should capture the total cost of

monitors the actual condition

maintenance for any given asset.

of the asset to decide what

The work order should include

maintenance needs to be done.

Unplanned maintenance is also

Planned maintenance is

known as reactive maintenance,

proactive maintenance. Further

corrective maintenance, breakdown

defined, it can include:

maintenance or run-to-failure maintenance. The trigger for this

• Preventative maintenance

causing poor morale, slipping service

in-service equipment and to

and unplanned work orders

equipment, labor and material costs.

potentially dangerous ramifications.

• Predictive maintenance (PdM),

levels, failing standards, increasing

(or preventive maintenance),

safety risks and emergency work

which is regularly performed

all combined consumes labor, time

on a piece of equipment based

and budgets. All of which deter

upon time (i.e., quarterly, etc.),

good record keeping which in

runtime (i.e., x number of

Preventative Maintenance Missed Backlog Increases

is normally a breakdown (Fig. 1).

Unplanned maintenance activities can cost three times (3x) more than planned maintenance; sometimes

Rework Increases

Quick Fixes

Inadequate Budget

type of unplanned maintenance

Premature Failure

Poor Data

Resources are Focused on Reactive

Morale Drops

Fig. 1

Fig. 2 Standards and Service Levels Fall

TECHNOLOGY

it can be more. A high percentage of unplanned maintenance can drastically drain financial resources.

There can be a huge financial return on any investment which can meet the goal of an 80-85 percent ratio of planned maintenance activities.

the maintenance staff.

• Create a simple checklist of the most common causes of failure and address those first.

• Select the best maintenance field staff and dedicate them

• Apply condition monitoring techniques to alert staff about pending failures.

• Contact the Cityworks project management team for additional resources and support

fully to proactive maintenance

Getting out of the reactive

Analytics from Cityworks supports

activities. They know how to cut

maintenance trap can be a challenge

monitoring and reporting

waste and complete the work

and will take time, but it is worth the

of important performance

quickly and correctly. Proactive

effort. Planned work over unplanned

ratios using the information

efforts help prevent tomorrow’s

work can boost efficiency as much as

in the database (Fig. 2).

failures. Eliminating tomorrow’s

20 percent, which can be like gaining

failures saves money, saves

a 20 percent increase in staffing.

More accurate budgeting allows for better allocation of resources to

time and improves morale.

high-risk assets. Additional benefits include increased reliability and cost savings by extending the asset life. Other positive impacts can include updated and improved standard operating procedures, better data collection and accuracy, tailored maintenance strategies and dynamic asset management plans.

RECOMMENDATIONS

If an organization has slipped into

Fig. 1

the reactive maintenance trap, there may not be additional staff hired any time soon. The best advice is to start today—determine what the planned and unplanned ratio and costs really are. Next, explain the situation and get buy-in from field and management staff on a plan to turn things around. Other steps include: • Develop a culture of change and cooperation, set realistic goals, track and report progress.

• The maintenance team needs the support of operations so that the equipment is ready when work must be performed. Operations needs to work closely with Fig. 2

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41

TECHNOLOGY

SETTING UP ASSET STRATEGIES

WITH CITYWORKS INSIGHTS GREG BAIRD, DIRECTOR OF ENTERPRISE STRATEGIES, CITYWORKS

Renewing and replacing the nation's

comprehensive, strategic approach

work, manage risk and base reliability

public infrastructure is an ongoing task.

to resource allocation, infrastructure

improvements on objective data (Fig. 1).

Public asset management can help

maintenance, performance

local government maximize the value

measurement and other processes

of its capital, as well as its operations

designed to deliver superior

and maintenance dollars. For asset

services to residents through proper

management, key steps include making

planning and asset maintenance.

an asset inventory; evaluating assets’ condition and performance; developing plans to maintain, repair and replace assets; funding these activities; and connecting them to established service levels within the organization.

Cityworks Insights is used to build a risk model for asset management. It helps identify high-risk assets, evaluate over- and under-maintenance, analyze risks and develop and apply new asset maintenance strategies (Fig. 2).

Many local governments and utilities use asset management to pursue and

CONFIGURE ASSET AND

achieve sustainable infrastructure and

MAINTENANCE STRATEGIES

service goals. GIS-centric public asset

The first step is to configure asset

management standardizes data and

and maintenance strategies, then

allows interoperability, allowing users to

Asset management is the practice

reuse, coordinate and share information

of managing infrastructure capital

efficiently and effectively. Improving

assets to minimize the total cost of

asset management and reliability

owning and operating these assets

requires staff to determine the criticality

while delivering the desired service

of assets and asset groups. A formal

levels. This framework introduces a

critical analysis helps you prioritize

use those strategies to calculate the overall health of the assets. The results can be displayed on the map or shared with others outside of Cityworks. Asset strategies are defined for each asset type. There

CALCULATING RISK FOR INFRASTRUCTURE

DETERIORIZATION MODELING

GIS INFRASTRUCTURE DATA

GIS REFERENCE DATA

AMS & WORK ORDERS

42

(POF)

(COF)

(BRE)

PROBABILITY OF FAILURE

CONSEQUENCE OF FAILURE

BUSINESS RISK EXPOSURE

• VARIOUS TECHNIQUES • DETERIORIZATION CURVES

• AGE • MATERIAL, SIZE

• SOIL TYPE • FAULT LINES

• ASSET FAILURE HISTORY • REPAIRS / MATERIALS USED

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SERVICE IMPACT

CRITICAL FACILITIES

IMPACT TO OTHER SERVICES

FINANCIAL

ENVIRONMENTAL IMPACTS

• CAPACITY • SERVICE AREA POPULATION

• CITIZENS & HOSPITALS, ETC. • BUSINESS, INDUSTRY

• MOBILITY • RIGHT OF WAY

• BUDGET IMPACTS • CAPITAL PLANNING

• PROXIMITY TO WATER BODIES • DISCHARGE AND SPILLS

RISK CLASS

EXAMPLE OF ACTION AND NEXT STEP

EXTREME

High Priority In CIP/ Annual Operational Frequency

HIGH

Standard Priority In CIP/ Bi-Annual Operational Frequency

MEDIUM

Low Priority In CIP/ 1 In 5 Years Operational Frequency

LOW

1 In 10 Years Operational Frequency

NEGLIGIBLE

Wait for a problem to arise

are three risk factors in an asset strategy: probability of failure (PoF), consequence of failure (CoF) and risk mitigation (RM). You can use whichever range you prefer for weights, rating levels and rating scores. We recommend using a smaller range, such as 1–5 or 1–10.

Probability of failure is the likelihood that the asset will fail. You will define the factors that contribute to an asset’s probability of failure, such as the year it was installed or the condition gathered from inspections. The final probability of failure is a Fig. 2 Fig. 1

weighted average based on the weights you define.

Data can either be a Range or Value, which is selected from the Rating Method drop-down list. Use Range if you want to configure ranges, such as years (2000–2009), or select Value to configure individual values (1, 2, 3, etc.) (Fig. 3 and 4). A Weight (any positive number) can be assigned to this risk factor when selecting a Range.

Consequence of failure is the impact an asset’s failure would have on operations and the community. You will define the factors that contribute to an asset’s

Fig. 3

consequence of failure, such as an asset’s replacement cost, service impact and proximity to critical users.

The final consequence of failure is a weighted average based on the weights you define. Select the GIS Field Name for the risk factor impacted and used to calculate the consequence of failure.

Maintenance strategies are defined for each asset type. If you want to configure different maintenance strategies for the same asset type based on attributes, select a GIS saved search from the Default GIS Search Definition drop-down list (Fig. 5). For example, you can configure one

Fig. 4

maintenance strategy for water mains that are less than 20 inches in diameter and another maintenance strategy for water mains that are greater than 20 inches in diameter.

The next step is to associate proactive and reactive work order templates to this maintenance strategy.

Proactive work is preventative, regularly-scheduled maintenance (Fig. 6, page 44). This can include activities like inspecting or flushing pipes, painting lane lines, etc.

Reactive work is performed in response to something that happens, such as a pipe breaking. This can include activities

Fig. 5

like repairing a broken pipe, patching a pothole, etc. continued on page 44

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43

CONDUCT A RISK CALCULATION

Once an asset strategy and a maintenance strategy have been configured, you can conduct a risk calculation for the associated asset type (Fig. 7). While a single asset strategy can be used in an asset calculation, you may use multiple maintenance strategies if you wish.

SEARCH CALCULATIONS

Once you have created calculations, you can search them.

Not only do saved calculation searches allow you to save commonly used search criteria for future use, they are also the first step in being able to share maps with others.

Fig. 6

Saved searches can be shared with others via a link or by generating a service URL that can be added as an event layer to maps outside of Cityworks.

A new browser tab opens and the saved search is displayed as an event layer on the map (Fig. 8).

The URL displayed in this browser tab can be shared so others can view the map and event layer data.

It can also be loaded into another web application outside of Cityworks, such as ArcGIS Online.

The saved search is displayed on the map as an event layer. You can see the event layer in the Legend map tool, and you can click

Fig. 7

an event on the map to view its details (Fig. 9). You can also use the Heat Maps map tool to create a heat map for these assets.

The outcomes that can be realized through an asset management strategy are simple: • Analyzing assets through the risk lens • Prolonging asset life and improving decisions about asset rehabilitation, repair and replacement • Meeting resident demands through service levels with a focus on system sustainability • Setting rates based on data-driven operational and financial planning

Fig. 8

• Budgeting focused on critical activities for sustained performance • Meeting service expectations and regulatory requirements • Improving responses to emergencies • Improving the security and safety of assets • Reducing overall costs for both operations and capital expenditures

44

INPRINT FALL 2017

Fig. 9

USER COMMUNITY

2017 ESRI SAG AWARDS

SEVEN CITYWORKS CUSTOMERS RECEIVE PRESTIGIOUS SPECIAL ACHIEVEMENT AWARD

AMERICAN STATES UTILITY SERVICES, INC. (ASUS), NORTH CAROLINA

CITY OF BOZEMAN, MONTANA

COUNTY OF DUPAGE, ILLINOIS

OPELIKA UTILITIES, ALABAMA

NOT PICTURED CITY OF LONG BEACH, CALIFORNIA STATE OF RHODE ISLAND EMERGENCY MANAGEMENT AGENCY, RHODE ISLAND

SEMPRA ENERGY/SAN DIEGO GAS AND ELECTRIC, CALIFORNIA INPRINT FALL 2017

45

USER COMMUNITY

CITYWORKS WESTERN REGION CLIENTS

EXCITED ABOUT CITYWORKS! JOE PILIMAI, CLIENT ACCOUNT MANAGER, CITYWORKS

Regional User Group (RUG) meetings

cost and resource analyses and more.

made up of city employees and

have become a favorite way for

We rely on Cityworks every day as

invited family and guests. They are

organizations within a certain

we’ve realized its benefits and return

looking to possibly expand next year

geographical area to meet and

on investment.” Cityworks staff were

and invite the public. Tracy Pengilly,

share ideas on how they are using

invited to be there to work with

program manager at the City of

Cityworks. The proximity of these

teams afterwards and receive input. A

Stockton, displayed Cityworks on

meetings allows more users to

Cityworks client since 2012, the City

the big screen in their conference

participate and learn more about

of Beaverton uses Cityworks for sewer

room and had some analytics printed

Cityworks. Eager to keep the

and storm usage among other things.

out. Most of the city employees

momentum going, several groups have organized their own meetings

seemed impressed with Cityworks.

outside of the normal Cityworks RUG

A Cityworks client since 2007, the City

SAN DIEGO CITYWORKS

meetings that are offered annually.

of Bozeman organized and promoted

USER GROUP

their own regional user group. Under

The San Diego Cityworks user group

Below are some examples of

the direction of Carrie Shockley, GIS

was made up of self-sufficient

groups who have taken the lead,

water/wastewater specialist at the

Cityworks clients. These Cityworks

organized their own meetings and

City of Bozeman, they reached out to

clients planned and manage the

invited Cityworks staff to join in.

every municipality and utility within

meeting and organized their own

a five-hour drive of their location,

agenda to address local needs

including contacts in the southern

as well as assist each other as

parts of Alberta, Canada. Presenters

time and circumstances permit.

included the City of Bozeman, MT,

Most importantly, they created an

City of Rexburg, ID, City of Lethbridge,

opportunity for clients with limited

Alberta, Canada and Cityworks. They

resources or experience to learn from

had roughly 25–30 attendees. The day

some of the stronger clients. One

ended with a roundtable discussion

goal of the user group was to also

that included a representative

give new clients instant resources

from each organization.

and references in which to connect.

CITY OF BEAVERTON, OR

The City of Beaverton recently held an internal Cityworks user meeting of approximately 40 attendees, most of whom were field operators and directors. The meeting’s purpose was to review where Cityworks is, what has changed and where Cityworks is going. Mike Jun, GIS manager at the City of Beaverton, commented, “Cityworks has strengthened

46

CITY OF BOZEMAN, MT

CITY OF STOCKTON, CA

The group consists of the cities of Vista, Encinitas and Escondido,

collaboration with our Public Works

While not a true RUG meeting, the

and GIS-centric asset management

California, as well as the Otay Water

City of Stockton recently held a

system. Now, we have a simplified

District and Vista Irrigation District.

public works open house, which gave

operation process with a single

them the opportunity to showcase

We appreciate these forward-

repository database that integrates

Cityworks’ usage. Cityworks was

thinking organizations and thank

our other systems. The result is better

recently used to better help manage

them for their continued support

CIP prioritization, a utility master plan,

services for the city after coming

and use of Cityworks.

daily work schedules and the ability

out of a bankruptcy. They had

to create financial reports, budgets,

approximately 150 visitors, mainly

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Adding the Round Table Discussions to the RUGs generates a strong synergy among agencies.

Networking at the RUGs creates an atmosphere of open dialogue free to discuss ideas and issues that are similar among municipalities.

Teri Gerhardt, GIS Manager, City of Cupertino, CA

2017 REGIONAL USER GROUPS GABRIELA COVERDALE, CUSTOMER MARKETING MANAGER, CITYWORKS

The free Cityworks Regional User Groups (RUGs) are a valuable resource that Cityworks provides to our clients. They are scheduled in multiple locations across the United States. These user groups are a great way to share information, learn about Cityworksâ&#x20AC;&#x2122; road map and tips and tricks, find new and innovative ways for using Cityworks and meet other colleagues from other municipalities. If you have not had the opportunity to attend, we highly recommend you make every effort to join us.

There will be 22 RUGs held in 2017 with approximately 1,000 clients and business partners in attendance. The responses that we have received have been very positive. Attendees enjoy the client-based presentations and feel the information Cityworks and business partners provide is valuable for them to plan for the future.

Thank you to our many hosts who have allowed us to use their facilities for our meetings.

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47

USER COMMUNITY

CITYWORKS FIRST ANNUAL

PARTNER SUMMIT EMILY DUX, PARTNER MANAGER, CITYWORKS

The first Cityworks Partner Summit was held August 25–26, 2017, at Deer Valley in Park City, Utah. With nearly 40 partner attendees, the two-day event brought together Cityworks partners and staff to collaborate and learn.

The first day included presentations within Cityworks, setting the groundwork of support for the partner community. Included in this was the close and vital relationship with Esri and technical management to ensure aligned technology and messaging, as well as many ideas of what the future of the Cityworks Partner Program will look like. In the afternoon, a discussion session was held that provided a forum for partners to ask questions and bring up ideas. The day was capped off with a social on the terrace of The Chateaux, which included more networking and a little cornhole competition.

The second day focused on networking, with two and a half hours of speed networking appointments in the morning to give partners the opportunity to meet with other partners and Cityworks representatives.

One of the highlights for most of those attending, this opportunity provided a more personal collaboration with those in attendance. The summit finished up by lunch time with a box-lunch send off.

CITYWORKS

CONFERENCE MAY 9-11, 2018

PRECONFERENCE TRAINING MAY 7-8, 2018

ENGAGE • DISCOVER • COLLABORATE At the conference, you won’t just learn about Cityworks—you’ll engage in the future of public asset management and equip yourself with the knowledge, skills, and resources you need to meet your goals and drive success in your organization.

cityworks.com/cc

48

INPRINT FALL 2017

CITYWORKS CONFERENCE

AMS INPRINT FALL 2017

49

11075 S. STATE STREET, STE. 24 SANDY, UT 84070

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DYNAMIC DATA REPORTING FOR FAST EMERGENCY RESPONSE Emergency management is a priority for your community.

Cityworks, the leading GIS-centric Public Asset Management system, helps you build and maintain your response to critical infrastructure, keeping your community safe and resilientâ&#x20AC;&#x201D;a smart community.

Discover how the Cityworks web GIS-centric platform can revolutionize how you manage emergency response for your community.

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