InPrint
Delivering Innovative GIS-Centric Maintenance Management Tools for Your Organization Vol. 3, Issue 1, Spring 2004
Software Review
Cityworks User Spotlight
Long Beach, California
Cityworks Inbox ®
Cityworks InBox provides users access to Service Request, Work Order, and Task information using the same GIS-enabled database and common utility functions as Cityworks. An intuitive user interface allows for a variable screen size making Cityworks InBox ideal for use on field laptops and tablet PCs, enabling remote and field users access to critical workflow information. Completely customizable, InBox can be made to match client-specific forms and organizational look-and-feel as desired. “Cityworks InBox was designed in response to the needs of our customers and to meet specific market demands,” says Carl Horton, Director of Product Development. “Our continuing goal is to enable our customers with the very latest in proven technologies and in a way that helps them get their jobs done better, faster, and more effectively.” continued on page 8
Long Beach is California’s fifth largest city offering a unique combination of shoreline beauty, excellent climate and southern California lifestyle. With an emphasis on the trade, tourism and technology combined with the city’s bountiful array of business and residential neighborhoods, Long Beach is quickly becoming one of the leading business, tourism and community regions in the west. Situation A large city spread out over 52 square miles, the existing mainframe system was supporting multiple users across multiple facilities - some more than a 20minute drive from City Hall. The legacy system contained work order information more than fifteen years old and was “We didn’t have to becoming bend our business increasingly to the system; we difficult to bent Cityworks to maintain and meet our business query. These and other factors contributed to the city’s need for a solution to replace their existing public works management system. The Technology Services department was tasked to find an integrated system that could be used citywide. With an
INSIDE THIS ISSUE
2
President’s Corner
3
Welcome New Users
continued on page 9
4
Training Schedule
5
GIS-Centric Asset Maintenance Management
6
User Conference
8
Partner News
10 Regional News
.......................................................................................................................................................................... For more information on Cityworks and Azteca Systems, visit online at http://www.azteca.com
INPRINT / SPRING 2004
PAGE ONE
InPrint Editor in Chief: Tom Palizzi Editor: Kaye Ryser Graphic Designer: Kylir Horton Advertising: Tom Palizzi
Azteca Systems, Inc.
11075 South State Street, Suite 24 Sandy, UT 84070 801-523-2751 www.azteca.com
To receive a subscription or to change your address, please send your contact information to: inprint@azteca.com or call 801-523-2751. Founded in 1986, Azteca Systems, Inc. is the leading provider of GIScentric Enterprise Asset Maintenance Management Systems for Public Works and Utilities. Built exclusively on top of ESRI’s leading GIS technology, Cityworks is powerful, scalable, and affordable. Azteca Systems, Cityworks, CityworksFM, Cityworks Wireless, Cityworks InBox, and the Cityworks and CityworksFM logos are registered trademarks of Azteca Systems, Inc.; and www.mycityworks.com, www.gocityworks.com, @azteca.com and www.azteca.com are service marks of Azteca Systems, Inc. The names of actual companies and products mentioned herein may be the trademarks of their respective owners.
How to Reach Us
Tel.: 801-523-2751 Email: info@azteca.com InPrint is published by Azteca Systems, Inc. (Azteca), at 11075 South State, #24, Sandy, UT 84070. InPrint contains material of interest to utility and publics works organizations.
PAGE TWO
President’s Corner by Brian L. Haslam, President, Azteca Sytems, Inc.
Azteca Systems is still the leading software vendor bringing GIS-centric Asset Maintenance Management to local government. 2003 was a year of solid growth. The Enterprise GIS and GIS-centric approach, advocated by Cityworks users, is gaining wide-spread recognition as a superior alternative to CMMS-centric approaches. On page 5, we have included an article that explains the criteria that must be met before a maintenance management system can be classified as GIS-centric. To the best of our knowledge, Cityworks is the only asset maintenance management system that meets all of the criteria. We want to personally thank all of our users and business partners for helping us make the GIS-centric approach a success. We hope you will take the time to read the Cityworks User Spotlight on page 1. For each issue of InPrint, we will spotlight one or two user sites. You can find previous User Spotlights on MyCityworks (www.mycityworks.com). We want each of you to learn as much as possible about each other. Cityworks users are a community of like-minded professionals who believe in leveraging their organization’s investment in ESRI’s GIS. We can all benefit from each others’ expertise and experiences. We encourage all of you to finalize your arrangements so you can take advantage of the Cityworks User Conference on June 28-30 in Park City, Utah. On page 6, you will find information about the conference. This is a unique forum for building professional relationships with Cityworks users and for sharing expertise and experiences. The conference provides an excellent opportunity to see and hear how other users have successfully implemented Cityworks. In addition to technical sessions, many networking opportunities will be available that are not offered at any other venue. The conference will encompass all levels of Cityworks expertise and the very latest industry trends. On page 8, we have included an article highlighting Varion Systems and our Partner Directory that contains a listing of our business partners. Partners are an important part of the Cityworks user community. Each issue of InPrint will contain a highlight about one of our partners. We hope this will give you an opportunity to learn more about what they do. Last of all, see how Azteca Systems and Cityworks are growing. On page 3, there is a listing of our new users and you can read about our new staff on page 11. We are pleased to welcome each of you to the “Cityworks user community.” We look forward to seeing you in Park City. We are excited to be with each of you who are proponents for Enterprise GIS and the driving force for GIScentric asset maintenance management. Anyone interested in advertising or contributing to this publication, please contact Palizzi (801-523-2751). Brian L.Tom Haslam 801-523-2751 Email: bhaslam@azteca.com
INPRINT / SPRING 2004
Geography Matters to Public Works & Utilities The daily demands on utilities and public works agencies are tough. Managing services to homes, businesses, and citizens in general is difficult at best. In doing so, maintenance staffs need to manage information in a variety of formats including knowing where infrastructure is located and how they are related - thus the use of geographic information. Everyday, more and more utilities agencies turn to GIS technology to integrate information and applications. Recognizing the benefits
a GIS can provide, they can organize, manage, and visualize geographic information from various databases while maintaining data integrity and focusing on project direction. GIS by ESRI ESRI, the world leader in GIS software, has developed fundamental technology for public works and utilities agencies that can be used to automate and integrate an organization’s information. ESRI’s ArcGIS platform lends itself to help reduce operating costs, eliminate data redundancy, increase data integration
and efficiency, automate analysis processes, and access the information across the enterprise. Cityworks and ESRI Cityworks is unique in that it is the only GIS-centric Asset Maintenance Management System. Built exclusively on top of ESRI’s GIS technology, Cityworks enables public works and utilities agencies the ability to manage their day-to-day business needs while leveraging the inherent power and benefits of the GIS.
Welcome New Users!
• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •
Ardmore, OK Arnold, MS Ann Arbor Police, MI Beloit, WI Brownsville Utility, TX College Station Public Works, TX Delaware County Region Authority (DELCORA), PA El Paso Public Works, TX Essex County, Ontario Fort Collins, CO Frisco, TX Gaffney Public Works, SC Galt, CA Genesee County, MI Greer, SC Hamilton, OH Hot Springs, AR Lake Forest, IL Loveland, CO Monroe, LA Nashville Public Works, TN Newport News Public Works, VA Newton, NC O’Fallon, IL Oklahoma City, OK Old Orchard Beach, ME Ontario, CA Paul, ID Philadelphia Street Lights, PA Rock Island, IL Rupert, ID Sacramento Water, CA San Mateo Public Works, CA St. Louis Water, MO Western Springs, IL Westland, MI Whitehouse Utility, TN Wirebury, Ontario
INPRINT / SPRING 2004
PAGE THREE
ESRI Geodatabase Models for ArcGIS
Cityworks Training Schedule
With the ArcGIS platform, the ESRI vision is to build many industryspecific data models. ESRI’s basic goals are to simplify the process of implementing projects and to promote and support standards that exist in and across specific user communities.
April 28 - 30: Azteca Main Offices, Sandy, UT Implementing Cityworks
Academic and industry leaders regularly collaborate with ESRI to create and design industry-specific data model templates that can be used within the ArcGIS environment. The result is a set of data structures that can be implemented for the wide variety of industries and scientific disciplines ESRI serves.
Spring 2004
Overview This three-day course covers the complete implementation of Cityworks including relational database, ODBC, client software installation and Designer configuration. Along with implementation, users are trained on all the facets of Cityworks including Call Center, StandAlone, Storeroom, and DataPump. Audience This course is designed for Cityworks Authorized Business Partners.
June 25-26: Azteca Main Offices, Sandy, UT Pre-Conference Training Introduction to Cityworks - Part 1 Overview Welcome to Cityworks. This course covers the fundamentals of Cityworks including working with GIS data, work orders and service requests. The course objective is to give the user an overall knowledge of the Cityworks tools available to help manage the maintenance work of your organization. This course is designed as a hands-on training seminar.
Currently there are data models for these and other disciplines:
• Address • Agriculture • Energy Utilities • Multispeak • Forestry • Historic Preservation • Hydrography • Land Parcel • Local Government • Marine • Petroleum • Pipeline • Telecommunications • Transportation • Water Utilities
Cityworks fully supports these and any other data model, including custom data models built in-house or by third-party consultants. For more information on the use of data models and ESRI’s goals and processes, visit ESRI’s website at www.esri.com. ESRI also supports a discussion forum at http://support.esri.com/ forums where you can share ideas, thoughts, and questions with other users.
PAGE FOUR
Introduction to Cityworks - Part 2 Overview Part 2 is a continuation of “Introduction to Cityworks – Part 1”. The course focus is on the development and population of different elements within Designer for the configuration of service requests and work orders. Students are taught about problems, materials, equipment, tasks, contractors, templates, and other data elements utilized by Cityworks to help manage the work of your organization. Audience Introduction to Cityworks Part 1 & 2 are designed for Cityworks users. Contact Wayne Hill at 801-523-2751 for more information.
Municipal Information Systems
Engineers comprehensive network systems.
Azteca Authorized Business Partner. Experts at making sure the entire information management environment works the way it should.
Municipal Information Systems Contact: Douglas Morrill Phone: 860-966-0495 www.misgis.com
Microsoft Certified Professional
INPRINT / SPRING 2004
Criteria for GIS-Centric Asset Maintenance Management By Brian L. Haslam, President, Azteca Systems, Inc.
Cityworks® introduces a unique approach for an asset maintenance management system (AMMS). Cityworks rejects the traditional computer maintenance management system (CMMS) design in favor of a GIS-centric approach which uses an ESRI® geodatabase as the asset database. Designed to fully leverage
flexible data model design, superior editing tools, mapping, geocoding, inherent connectivity, spatial queries, reporting, and high-end analyses. The geodatabase serves as the central asset inventory for the applications, because it is an open system that is accessible to multiple applications (a shared database). Cityworks
Cityworks is GIS-Centric
Asset Maintenance Management Approach Work Activity Data
Other CMMS are not GIS-Centric
Asset Maintenance Management GIS- InterfaceApproach
Asset & Address Data
Redundant Asset & Address Data
Work Activity Data Asset Data Address Data
your investment in GIS, Cityworks eliminates the need for costly duplication of asset data, promoting a truly enterprise-wide solution to stretch the limited resources of local governments and utilities. Cityworks introduces GIS to a new group of users who, even though not trained GIS professionals, can benefit greatly from access to the information provided by GIS. Maintenance and operations workers, as well as management, are daily utilizing this GIS information for the important job of asset maintenance management. Cityworks incorporates ESRI GIS technology as a fundamental part of asset maintenance management because of its proven ability to improve operational efficiency and decision-making within an organization. GIS provides superior capabilities for supporting processes that benefit from spatial data, like INPRINT / SPRING 2004
not surprising that almost all CMMScentric asset database solutions support an interface. But because of the underlying constraints of the CMMS-centric asset database design, a GIS interface cannot provide the same benefits as the Cityworks GIScentric asset database solution. These constraints include the necessity to
eliminates the need to maintain separate asset databases and relies on the geodatabase which is typically the most up-to-date asset database. The evolution of ESRI GIS, from a tool box of spatial data creation and analysis tools to an enterprise spatial data management system, enhances the Cityworks GIScentric AMMS approach. In just a few years, Cityworks has emerged as an important alternative to the CMMS-centric approach. Recent implementers include: Ontario, CA; Oklahoma City, OK; Newport News, VA; Lake Forest, IL; Brownsville, TX; El Paso, TX; Hamilton, OH; Essex County, ON; Wirebury, ON; and many more coast-to-coast and north-tosouth. Public works and utility organizations recognize the investment and resource of GIS asset data so it is
Middleware Interface to Synchronize Redundant Asset Data
maintain and rectify redundant asset data, poor interoperability, inflexible proprietary asset data models, asset data structures not inherently spatial data structures, and rudimentary asset data creation and maintenance tools. The Cityworks GIS-centric approach is the antithesis of these constraints.
GIS-Centric Checklist Geodatabase is the asset database Non-redundant asset database User-definable asset data model Non-proprietary asset data model Interoperable asset database Inherently spatial data structures Created and maintained by GIS tools
Criteria for GIS-Centric Asset Maintenance Management For an AMMS to be classified as GIScentric and fully leverage the GIS, it continued on page 9 PAGE FIVE
2004 Cityworks
June 28-3 Park Cit
GIS-Centric Asset Maintenance Management
Announcing the 2004 Cityworks User Conference for Cityworks users. This year’s conference promises to be the best yet. We’ve planned a very informative and worthwhile event centered on today’s GIS-centric Asset Maintenance Management issues as well as the latest trends and technologies. It has become more important than ever to be part of the Cityworks user community. Public works and utility organizations are being asked to do more and more while budgets continue to tighten. It is essential that Cityworks users sharpen their skills to assist their organizations in making wise and efficient use of their existing information systems. You are certain to benefit from the quality and variety of workshops and presentations available at the 2004 Cityworks User Conference. So don’t delay. Turn in your registration form today!
Swing into your conference with the Cityworks Golf Tournament at Park City‛s Golf Course (www.parkcity.org/citydepartments/ golfcourse).
Tee-time is 2:00 pm on Sunday, June 27th. Green fee $80.00
Email: jglazier@azteca.com Join us for a day hike into the Wasatch Mountains.
Hike-time is 9:00 am on Sunday, June 27th. No Fee.
Email: jglazier@azteca.com
Plan on spending time walking Park City’s historic Main Street. Park City was founded as a silver-mining town in 1869 and boasts a lively and colorful past. The second largest silver strike in the U.S. occurred here. There are 1,200 miles of mining tunnels under the city. Today, Park City is worldrenowned for winter sports and as a summer getaway. You won’t want to miss Park City’s Main Street, elevation 7,000 feet.
PAGE SIX
INPRINT / SPRING 2004
User Conference
30, 2004 ty, Utah
The Park City Marriott This year, we have chosen a luxurious setting for the Cityworks User Conference. The Park City Marriott is a full service hotel and is ideally located 1 mile from Park City’s historic main street. Hotel amenities include a conference center, business center, lobby concierge, Starbucks coffee kiosk, swimming pool, whirlpool, fitness center, summer bike rentals, restaurant, and lounge. A variety of outdoor recreation is also close by with such activities as mountain biking, jogging trail, Alpine hiking, and several golf courses within a few miles. Park City and the Wasatch Mountains make a perfect setting for meetings and events.
For more info go to our web link: www.azteca.com/uc2004/marriott.asp
Single occupancy: $89.00 Double occupancy: $99.00
Conference at a Glance Friday, June 25th 8:00 am – 5:00 pm
Cityworks Training
Saturday, June 26th 8:00 am – 5:00 pm
3:30 pm – 6:30 pm
Welcome Reception/
6:30 pm
Barbeque and entertainment
Tuesday, June 29th Cityworks Training
Sunday, June 27th
7:00 am – 8:30 am
Breakfast
8:30 am – 12:00 pm
Workshops
12:00 pm – 1:30 pm
Lunch
9:00 am – 3:00 pm
Day Hike Activity
1:30 pm – 3:00 pm
Workshops
2:00 pm - evening
Golf Tournament
3:00 pm – 3:30 pm
Break
3:30 pm – 5:00 pm
Workshops
8:30 am – 5:00 pm
Exhibit Hall Open
6:30 pm
User Appreciation Banquet
Monday, June 28th 7:00 am – 8:30 am
Breakfast
7:00 am – 8:30 am
Registration
8:30 am – 9:00 am
Welcome
9:00 am – 9:30 am
Conference Overview
9:30 am – 10:00 am
Technology Review
10:00 am – 10:30 am
Break
Wednesday, June 30, 2004
10:30 am – 11:00 am
and entertainment
Technology Review
7:00 am – 8:30 am
Breakfast
11:00 am – 12:00 pm
Key Note Address
8:30 am – 10:00 am
Workshops
12:00 pm – 1:30 pm
Lunch
10:00 am – 10:30 am
Break
1:30 pm – 3:00 pm
Workshops
10:30 am – 12:00 pm
Workshops
3:00 pm – 3:30 pm
Break
12:00 pm
User Feedback Luncheon
3:30 pm – 6:30 pm
Exhibit Hall Open
INPRINT / SPRING 2004
PAGE SEVEN
PARTNER NEWS
Partner Directory Strategic Partners •
CompassCom
•
DHI
•
Earth Touch Solutions
•
ESRI Canada
•
Miner & Miner
•
Motorola
•
MWH Soft
•
NovaLIS Technology
•
Route Smart
Authorized Business Partners •
ATS-Chester Engineers
•
Berryman & Henigar
•
CDM
•
Civil Solutions
•
Coulter Mapping Solutions
•
ESM Consulting Engineers
•
Forsgren Associates
•
InfoCode Corporation
•
ITTS
•
Jones Edmunds & Association
•
Municipal Information Systems
•
North Arrow Technologies
•
OneGIS
•
Schneider Corporation
•
Short Elliott Hendrickson
•
Sunrise Engineering
•
Timmons Group
•
Transmap Corporation
•
US Infrastructure
•
Varion Systems
•
Velocitie Integration, Inc.
•
Westin Solutions
•
Woolpert
Varion Systems Provides Technology and Services to Cityworks Customers From Varion Systems (by Paul Braun, President)
Local government agencies throughout the United States are successfully using Cityworks to manage their maintenance efforts. Most are leveraging ESRI’s Geodatabase and ArcGIS technology to visualize data in a spatial context. Though several are utilizing modeling software or other third party applications in conjunction with their Cityworks, few are exploiting the use of Cityworks within an enterprise framework. A successful Azteca Authorized Business Partner, Varion Systems is helping organizations successfully implement Cityworks as well as building enterprise integrations to include human resources, customer billing, financials, modeling, and real-time monitoring, providing an organizational system for operations, decision support, and planning. Through the use of PV.Web™ – Varion’s web-GIS product – Cityworks clients can distribute their maintenance management data to staff and the public through a web browser. PV.Web is a portal technology that provides users access to Cityworks data in conjunction with permits, inspections, appraisals, and other land management information and activities. Varion Systems is also assisting Cityworks clients with integrating automated vehicle location (AVL) via Varion’s tracServe™. With tracServe and Cityworks you can track your mobile assets and communicate directly with crews. Showcasing the value of data warehousing technology, Varion Systems is
providing integration with other business systems such as real-time sharing of employee information, fixed asset costs, and inventory. Data warehousing allows clients to package their Cityworks business data in conjunction with other information within a data mart to provide highly targeted reporting tools within a publicly accessible web portal. Cityworks provides excellent tools for asset and maintenance management. Your investments can be strengthened even more by deploying the business data of Cityworks within a web-GIS application, integrating AVL to more effectively track your mobile assets, and leveraging data warehousing technology to push and pull data between your systems and package the information effectively for use by managers, leadership, and constituents. For more information about how Varion Systems can help you, visit our web site at www.varionsystems.com or contact Paul Braun, President at pbraun@varionsystems.com.
Cityworks InBox (From Cover) Cityworks Wireless and Cityworks InBox can run on the same server, using the same ArcIMS map service to render map images or different map services. With nothing to install on the client machines, the user can easily configure data views and maintain all processing on the server.
PAGE EIGHT
INPRINT / SPRING 2004
GIS-Centric (Cont. from Page 5)
must meet seven basic criteria: 1. ESRI GIS geodatabase is the asset database. 2. Non-redundant asset data storage (no reliance on views, data mapping, database triggers, or “transparent” links). 3. Asset model is fully user-definable and customizable without vendor support. 4. Non-proprietary asset data model format, including asset data names, fields, tables, relationships, and other asset data design elements. 5. Interoperable, providing maximum compatibility with any other GIS-centric application, including concurrent use of the
asset database. 6. Asset data coordinate location and connectivity is inherent in asset data model, enabling full utilization of the spatial analysis capabilities including linear referencing and events. 7. Asset data is created and maintained using the GIS tools for editing, including asset data error identification and correction methods, particularly for networktype assets such as connected nodes, overlaps, missing segments, and flow relationships. Cityworks is a unique AMMS. It is a GIS-centric alternative to the conventional and more complex CMMS-centric systems. Many
organizations successfully deploy Cityworks to non-GIS professionals for asset maintenance management. Because the ESRI GIS geodatabase is the only asset database, costly duplication of data is eliminated. In this time of fiscal restraint, Cityworks offers a simple, cost-effective AMMS designed to maximize an organization’s investment in GIS. Brian L. Haslam is President and founder of Azteca Systems. Beginning in 1996, Mr. Haslam and Azteca Systems pioneered the development of a GIS-centric Asset Maintenance Management System. Email: bhaslam@azteca.com
Long Beach (From Cover) emphasis on using their Geographic Information System (GIS) to visualize and validate the asset inventory, city staff sought a solution that would extend the use of GIS data as a backbone for this and a variety of departmental applications.
were looking for, the team selected Cityworks.
“The way we do things is very unique, yet we were able to quickly take ownership of the system,” said Tina Dickinson, GIS Manager. “We didn’t have to bend our business to the system; we bent Cityworks to meet Vision our business needs.” To best meet the diverse, multiCityworks is used to manage the departmental needs, Applications city’s streets, traffic, parks, grounds Development Officer, Jerry Wada was and marinas. Realizing an immediate appointed to lead improvement in customer the evaluation and “Cityworks has been put into support, tracking service selection process. the hands of the people who issues that used to take Collecting input need it.” days are now done with from across the the click of a button. organization the team assimilated a complex array Result of requirements. Jerry envisioned a system that would not only manage “Cityworks has been put into the the city’s infrastructure and the hands of the people who need it,” said associated maintenance process, Dickinson. The ability to schedule yet be interfaced with several work orders had an immediate legacy systems, including legacy impact, eliminating redundant data financial and billing systems, all the entry.” Fully integrated with GIS, while meeting unique departmental Cityworks is helping managers business processes and workflows. prioritize projects and make better decisions regarding replacements vs. rehabilitation of assets. Once Solution projects are initiated, Cityworks helps A 10-member committee defined them track costs throughout the the system requirements and duration of the work order. Cityworks published a Request for Proposal. was easily customized to allow each The team evaluated seven vendor department the ability to formulate submittals and conducting extensive the system to match their specific telephone interviews and site visits workflow. And with the ability to with the short list candidates. As create custom reports, providing the focus zeroed in on Cityworks, important and timely information to the team attended the Cityworks auditors has expedited the budgeting User Conference where they had the process. opportunity to meet with an array of current Cityworks users. With Cityworks is helping the city react to the functionality and flexibility they a changing economic environment INPRINT / SPRING 2004
and meet the challenges of internal reorganization. “It has helped our department managers better manage personnel to the point of accounting for time allocated to specific projects,” added Dickinson. “This helps us demonstrate the value of our staff while enabling much improved customer service.” The Department of Parks, Recreation and Marine receive a continuous flow of requests from customers. With Cityworks, they are able to check the status of a customer’s issue while they have them on the phone. “Our customer service has been greatly improved,” said Philip Lopez, Long Beach Marina Manager. “Cityworks helps us personalize customer service.” From taking customer calls to managing individual work tasks, Cityworks has dramatically improved customer relations and promoted a new level of collaboration among departments. From Building Services to Trees, Cityworks manages a diverse array of assets. “We’re not done exploring what we want to do with Cityworks,” concluded Dickinson. Statistics Platform: Cityworks version 4.1 – Site license ESRI’s ArcView 3.3 Oracle 8.0.5 Network: T-1 LAN & WAN, includes all facilities. Users: 100 Installation: January 2001 by Tom Palizzi PAGE NINE
REGIONAL NEWS Northeast Region Becky Tamashasky
574-339-0801 btamashasky@azteca.com
It’s been a busy six months in the Northeast Region and I’m proud to welcome several new clients. I’m even more excited about the formation of the first Cityworks Regional User Group. New clients in the Northeast include: • DELCORA, PA (Motorola) • Old Orchard Beach, ME (Woodard & Curran) • Westland, MI (OHM) • Western Springs, IL • Rock Island, IL (Varion Systems) • O’Fallon, IL • Lake Forest, IL (Varion Systems) • Beloit, WI (Varion Systems) • West Bend, WI (Varion Systems) The first Cityworks Regional User Group meeting was held in Chicago. The meeting was well attended by existing and potential clients from Illinois and Wisconsin. The group plans to continue meeting on a regular basis and look for more members. If you are interested in participating, please feel free to contact me.
Western Region Tom Palizzi 303-467-2738 tpalizzi@azteca.com
The Midwest Region continues to grow, adding several new clients in the second half of 2003. I’m excited to welcome the following: • Rupert, ID • Paul, ID • Fort Collins, CO • Loveland, CO Between Brian (Haslam) and myself, we cover the broad expanse of the Great Plains and Rocky Mountain States. Brian tends to handle activities in Utah and Idaho while I address those in the remaining 12 states. PAGE TEN
Lake City Salt Western
Chicago Northeast
Angeles Los Pacific
Dallas Southeast
Several events are planned for the region including an upcoming seminar series with ESRI’s Minneapolis office. Watch for more information on these seminars.
Southeast Region Brent Wilson
214-507-0579 bwilson@azteca.com
I’m happy to announce the Southeast Region continues to grow, adding the following new sites: • • • • • • • • • • •
Ardmore, OK Oklahoma City, OK Hot Springs, AR Monroe, LA Concord, NC Conover, NC Whitehouse Utilities, TN Pasadena, TX Frisco, TX El Paso, TX Brownsville PUB, TX
The first South Central Cityworks User Group meeting was held in Arlington last November. Thanks to ESRI, Varion, and the City of Burleson for the great presentations. The group is planning their next meeting for sometime in April. The Southeast Cityworks users are aiming to meet sometime in early 2004. The plans are to meet in each region every six months. Any interested folks can contact me for more information!
Pacific Region Darrin Farmer 805-383-3197 dfarmer@azteca.com
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So much has been happening here in the West it’s hard to know where to begin. Beginning with the Cityworks User Conference last June and my travels throughout the region, I have enjoyed getting to know many members of the Cityworks user community and our business partners. We welcome several new Cityworks users in the West: • Citrus Heights, CA • Ontario, CA • Sacramento, CA • Woodland, CA Over the last few weeks, I have discussed the formation of a Western Regional Cityworks User Group with many of our users. The responses have been overwhelmingly positive. I will be contacting all of the Cityworks users in the region to announce our first meeting. If you are interested in helping out, please contact me.
INPRINT / SPRING 2004
AZTECA NEWS
Azteca Systems Expands Office Space Azteca Systems announced today the planned expansion of their corporate headquarters in Sandy, Utah. The additional 2,500 square foot space will house a reception area, training facility and more office space. The facility will be ready for occupancy in March 2004. ”We’re excited about the growth of our company,” stated Brian Haslam, President Azteca Systems, Inc. “The confidence of our users has enabled us to grow at a steady pace and our intentions remain to ensure their continued success and our market leadership with Cityworks. This new space will allow us to provide a highquality, dedicated training environment, and more room for our growing staff needs.”
Azteca Staff Continues to Grow Karen Thomas Karen joined Azteca as a documentor in January 2004. She is an author and editor. The first book she edited was published in December 2003 (poetry). She graduated with a B.S. from Brigham Young University. She is currently working on editing a novel for an author in Alaska and writing and publishing her own works, including a children’s book.
INPRINT /SPRING 2004
Project Management Update By George Mastakas, Azteca Systems, Inc.
2003 was an impressive year for Azteca. The Implementation Services group kept so busy that at times our entire staff was on site training and implementing Cityworks. Our offices were somewhat of a ghost town during these periods. We enjoyed tremendous success and like to think we produced many a happy client. Oklahoma City Water was a significant implementation that included interfaces to the city’s billing and customer account systems. Stan Reichert and Stacey Saunders-Bone, the city’s project management team, received an award for implementing Cityworks on budget and on time. In 2004, the city plans to expand Cityworks into the airport and several other departments towards the ultimate goal of using Cityworks as their enterprise Asset Maintenance Management System. City of Philadelphia Streets Department was another large implementation in 2003. This unique project was all done remotely. Everything—installation, configuration,
Brandon Wright Brandon joined Azteca Systems in August 2003 as part of our Technical Support team in assisting Cityworks users. Brandon was previously with Kaiser Permanente in Denver, Colorado. He and his family relocated to Sandy, Utah.
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Darrin Farmer Darrin joined the Sales and Marketing team in April 2003. Previously with Digital Architects, Darrin and his family reside in Camarillo, CA (north and west of Los Angeles). Darrin attends to our client needs in California, Nevada, Oregon, Washington, Alaska, and Hawaii.
and training—was performed via the same Citrix application servers hosting the application to the end-users. City of Ontario, CA & City of Woodland, CA are two new Citrixuser sites. 2003 marked a significant increase in the number of clients using Citrix as a way to distribute Cityworks to the end-user. Both California sites fully integrated asset management with their existing GIS. Implementations underway and nearing completion in early 2004 include Newport News Public Works in Virginia; Sacramento Water and Citrus Heights Water District in California; City of Hot Springs in Arkansas; City of Frisco, City of El Paso (first site to use Cityworks with ESRI’s linear referencing), and Brownsville Public Utilities Board in Texas (first site to interface Cityworks with Miner and Miner’s Designer). We look forward to many new clients and further growth among our many existing clients in 2004.
Ryan Miller Ryan joined Azteca’s Product Development team in November 2003. He was previously with Stantec Consulting in Phoenix, AZ. Ryan was a member of the Infrastructure Management Division with Stantec. He and his wife now reside in Salt Lake City. Kaye Ryser Kaye joined Azteca Systems in October 2003 as our new Office Manager. Previously, she worked for the American Academy of Professional Coders in their marketing department. Kaye has five children. PAGE ELEVEN
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Copyright Š Azteca Systems, Inc. 2004 All rights reserved. Printed in the United States of America. The information contained in this document is the exclusive property of Azteca Systems, Inc. The work is protected under United States copyright law and other international copyright treaties and conventions. No part of this work may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying and recording, or by any information storage or retrieval system, except as expressly permitted in writing by Azteca Systems, Inc. All requests should be sent to Attention: Cityworks InPrint, Azteca Systems, Inc., 11075 South State Street, #24. The information contained in this document is subject to change without notice. Azteca Systems, Cityworks, CityworksFM and the Cityworks and CityworksFM logos are registered trademarks of Azteca Systems, Inc.; and www. mycityworks.com, www.gocityworks.com, @azteca. com and www.azteca.com are service marks of Azteca Systems, Inc. The names of other companies and products herein are trademarks or registered trademarks of their respective trademark owners. PAGE TWELVE
2004 Event Calendar April 18-21 AWWA/WEF IMTech Baltimore, MD April 25-28 GITA Seattle, WA April 28-30 Cityworks Authorized Business Partner Training Salt Lake City, UT June 25-26 Cityworks Pre-Conference Training Salt Lake City, UT
June 28-30 Cityworks User Conference Park City, UT
INPRINT / SPRING 2004