InPrint
Delivering Innovative GIS-Centric Maintenance Management Tools for Your Organization Vol. 4, Issue 1, Winter 2005
GIS Central to Ontario California Maintenance Management Strategy By Elliott Ellsworth, IT Project Manager
A citizen reports a pothole, a broken street light, or graffiti on a fence. Each year, the City of Ontario, California receives thousands of citizen requests for service. The real challenge is tracking these requests and managing the City’s response as part of an overall maintenance management strategy. The City of Ontario Public Works Department employs the use of a GIS-based maintenance management system to support their ongoing work order and asset management operations. Though their Public Works staff are not GIS professionals, they are continuously interacting with the GIS data to support the agency’s critical work processes. The City of Ontario is an experienced user of GIS beginning in 1987 when one person, in a back corner of the Engineering Department, began using ESRI® ArcInfo® to audit and update the parcel and street layers previously created by a consultant. The next year, a demographic planner in the Planning Department started to compile a land-use database from various sources. These two initiatives became the foundation Cont. on page 8
INSIDE THIS ISSUE
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President’s Corner
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Velocitie - Partner News
Cityworks User Spotlight Oklahoma City Department of Airports By Tom Palizzi, Director of Marketing & Sales, Azteca Systems, Inc.
Situation Dissatisfied with the complex and restrictive nature of their existing maintenance management system, the airport management team at Oklahoma City’s Will Rogers World Airport sought a comprehensive, yet easy-touse, system to orchestrate and track work done in and around the facility. “The system we had was cumbersome and restrictive,” said John Goodwin, Manager of Airports Maintenance. “Staff had reverted back to the oldfashioned way – when work needed to be done, supervisors would simply tell a maintenance worker and then they would go off and do it.” With no tracking, management had no idea what items were being attended to, when the work was
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2005 User Conference
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Regional News
done, or who was fixing them. The airport management team had begun looking at software systems when they learned the city was using Cityworks in the Utilities Department. Oklahoma City IT staff demonstrated the water and wastewater capabilities and the idea of expanding the Cityworks implementation to include the airports took flight.
Critical Issues Seeking an asset and work order system that could manage their diverse array of infrastructure and facilities, the airport management team also wanted to accurately account for maintenance costs – resources, materials and equipment. Cont. on page 4
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Azteca News
12 Training Schedule
.......................................................................................................................................................................... For more information on Cityworks and Azteca Systems, visit us online at http://www.azteca.com
INPRINT / WINTER 2005
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