CJE Volunteer Services Playbook by CJE SeniorLife

CJE Volunteer Services

Playbook

Table of Contents I. Welcome Messages .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 3 II. About CJE SeniorLife .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 4 A. Mission .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 4 B. Values .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. . 4 C. Vision Statement .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. . 4 D. A Brief History .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. . 4 E. The CJE Advantage .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. . 4 F. Key Staff .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. . 4 G. Program and Services .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 5 H. Locations .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. . 5 III. Volunteer Department .. .. .. .. .. .. .. .. .. .. .. .. .. .. . 5 A. Definition of a Volunteer .. .. .. .. .. .. .. .. .. .. .. .. .. .. . 5 B. Role and Responsibilities .. .. .. .. .. .. .. .. .. .. .. .. .. .. . 5 C. Philosophy .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 6 D. Focus .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 6 1. Recruitment .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 6 2. Retention and Engagement .. .. .. .. .. .. .. .. .. .. .. .. .. .. 6 3. Recognition and Reward .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 6 IV. Supervision and Support .. .. .. .. .. .. .. .. .. .. .. .. .. .. 6 V. Diversity .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 7 VI. Training .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 7 VII. Policies and Procedures .. .. .. .. .. .. .. .. .. .. .. .. .. .. 7 A. Application and Background Checks .. .. .. .. .. .. .. .. .. .. 7 B. ID Badges .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 7 C. Reporting hours .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 7 1. Signing In and Out .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 7 2. Alternate Reporting Methods .. .. .. .. .. .. .. .. .. .. .. .. .. 7 D. Privacy and HIPAA .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 7 E. Conduct .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 8 1. Ethics .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 8 2. Discrimination and Harassment .. .. .. .. .. .. .. .. .. .. .. .. 8 3. Smoking, Drug, and Alcohol Abuse .. .. .. .. .. .. .. .. .. .. .. 8 F. Conflict of Interest Standards .. .. .. .. .. .. .. .. .. .. .. .. .. 8 G. Attendance .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. . 8 H. Dress Code .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. . 8 VIII. Working Conditions .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. . 9 A. Safety and Security .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. . 9 B. Emergency Procedures .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 9 C. Elder Abuse .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. . 9 IX. Concluding Thoughts .. .. .. .. .. .. .. .. .. .. .. .. .. .. . 10 X. Acknowledgment Form .. .. .. .. .. .. .. .. .. .. .. .. .. .. 11 XI. Appendices A. CJE Guide to Program and Services .. .. .. .. .. .. .. .. .. .. 12 B. A Volunteer’s Bill of Rights and Responsibilities .. .. .. .. .. .. 14 C. Volunteer Eligibility Guidelines .. .. .. .. .. .. .. .. .. .. .. .. 16 D. Top 10 Reasons to Volunteer with CJE SeniorLife .. .. .. .. .. 17 E. Volunteer Application Process .. .. .. .. .. .. .. .. .. .. .. .. 18 F. Volunteer Sign-in and Sign-out Instructions .. .. .. .. .. .. .. 19 CJE Volunteer Services Playbook

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Welcome Messages FROM OUR PRESIDENT & CEO Dear CJE SeniorLife Volunteer, Welcome to CJE SeniorLife! We are so pleased to have you on our team. I want to personally thank each of you for your time and contribution to our residents, clients, and community members. I am overwhelmed by your creativity, warmth, and dedication. Our Volunteer Services team tells me about the calls and visits you make, the gardens you plant, the classes you lead, the dogs you bring to visit our residents, the meals that you deliver, the card games, and so much more. There is no doubt that you provide essential services to our organization. Thank you for all that you do to help provide a better quality of life for older adults. If you would like to email me, please do so at Dan.Fagin@cje.net or let your Volunteer Services team members know you would like to talk. Thank you,

Dan Fagin CJE President & CEO FROM YOUR VOLUNTEER SERVICES TEAM Welcome to CJE SeniorLife and the Volunteer Services Department. You are a vital team member who serves older adults in the community and contributes to their well-being. Our goal is to provide you with a meaningful and fulfilling experience. As CJE approaches its 50-year anniversary, our organization continues to meet the critical needs of older adults through our innovative network of programs reaching over 20,000 individuals and family members throughout the Chicago metropolitan area. Together, our team: • Recognizes, honors, and acknowledges the inherent value of each volunteer • Gives voice to our clients and resident’s needs by developing opportunities on their behalf • Matches skills, abilities, and talents with meaningful volunteer assignments • Creates new programs and projects to remain vibrant and relevant We wish you a fulfilling volunteer experience and thank you for making a difference by helping older adults age with dignity. Your Volunteer Services Team,

Barbara Milsk Manager Volunteer Services

CJE Volunteer Services Playbook

Marla Goldberg Supervisor Volunteer Services

Julie Han Program Support Specialist

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II.

About CJE SeniorLife

MISSION The mission of CJE SeniorLife is to enhance the quality of life and facilitate the independence of older adults. We are a non-profit provider and legacy organization with a rich history of nearly 50 years. We proudly serve over 20,000 individuals with community-based and residential programs and services annually. VALUES We work in collaboration with the Jewish Federation of Metropolitan Chicago and the larger community. This includes our residents, and their families, clients, and their families, our staff, our board members, and our volunteers. We strive for excellence by adhering to the following values: Respect (Kavod), Advocacy (Timicha), Compassion (Chesed), Intention (Kavanah), Innovation (Chidushim), and Accountability (Arevut). VISION STATEMENT CJE SeniorLife is dedicated to helping older adults live better every day connected to the community of their choice with access to trusted care and a full range of services, rooted in Jewish values. A BRIEF HISTORY In the late 1930s, the Jewish Federation of Metropolitan Chicago’s Council on Care of the Aged was concerned with the care of older people in the community and responded by developing Senior Centers offering programs for this population. By 1966, Federation research showed that the current facilities were inadequate and needs of the Jewish community were increasing. Feasibility studies revealed recommendations that included establishing a community gerontology council. This council was charged with facilitating partnerships with the various agencies that served Jewish older adults and included the “coordination of program of service and care.” In 1971, the Council for Jewish Elderly was incorporated and became an affiliated agency of the Jewish Federation of Metropolitan Chicago. Staff recruitment began, as well as an outreach program. Services encompassed counseling, home-delivered meals, transportation, housekeeping, and nursing. Over time, CJE continues many of these original and relevant services, while offering creative, and innovative community-based services and programs. THE CJE ADVANTAGE Since 1972, CJE SeniorLife has been a central resource and champion for older adults and their families by providing a range of community-based and residential care options. Annually, CJE SeniorLife connects more than 20,000 seniors to solutions by offering either direct eldercare services or facilitating access to high quality services that enhance their quality of life while honoring their unique healthcare, lifestyle and socio-economic needs. KEY STAFF Dan Fagin, President, and Chief Executive Officer Thomas Lockwood, Executive Vice President, and Chief Financial Officer Andrea Leibovits, Vice President Community Services Julius Pearson, Vice President People and Culture Stephanie Smerling, Vice President Resource Development Paisley Valentincic, Vice President Marketing and Sales CJE Volunteer Services Playbook

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David Guthridge, Executive Director Affordable Housing Drew Kowalski, Executive Director Tamarisk NorthShore Jennifer Weininger, Executive Director Weinberg Margaret Danilovich, Senior Director Schanfield Research Institute Nancy Harris, Senior Director Corporate Compliance and Risk Management Melissa Gelfand, Director Community Services Christian Hill, Director Business Systems and Data Analytics Yonit Hoffman, Director Holocaust Community Services Ruben “RC” Lopez, Director IT Infrastructure Services PROGRAM AND SERVICES—See page 12. LOCATIONS Adult Day Services and Transportation 1015 W. Howard Street, Evanston 847.492.1400

Krasnow Residence 8901 Gross Point Road, Skokie 773.262.3113

Bernard Horwich Building 3003 W. Touhy Avenue, Chicago 773.508.1000

Robineau Residence 7550 N. Kostner Avenue, Skokie 847.675.8580

Weinberg Community for Senior Living • The Friend Center for Memory Care, Bernard Heerey Annex • Adult Day Services 1601 Lake Cook Road, Deerfield 847.374.0500 • Gidwitz Place for Assisted Living 1551 Lake Cook Road, Deerfield 847.374.0500

Swartzberg House 3101 W. Touhy Avenue, Chicago 773.262.3113 Village Center 5140 Galitz Street, Skokie 847.674.8962

Volunteer Department DEFINITION OF VOLUNTEER A volunteer is anyone who freely offers their time without the expectation of compensation beyond reimbursement. Volunteers are not considered employees nor do they fulfill the staff role of a CJE SeniorLife employee. Volunteers have rights as well. To learn more, See page 14. ROLE AND RESPONSIBILITIES The Volunteer Services Department coordinates all volunteers throughout CJE. In addition, we: • Recruit and manage our volunteers • Initiate outreach partnerships • Design productive volunteer assignments • Coordinate volunteer donations CJE Volunteer Services Playbook

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PHILOSOPHY Our volunteers serve an important role in the care of our residents, clients, and community. Our staff prides itself on matching skills and talents with needs. Through a broad range of opportunities, volunteers use their strengths, passions, and dedication to contribute to CJE. Your time is one of the greatest gifts you provide. Through this gift, we hope you make connections, learn new skills, and find satisfaction. FOCUS Recruitment Word-of-mouth referrals, social media, and website listings are the primary methods we use to recruit high-quality, dedicated volunteers. All volunteers must meet our Volunteer Eligibility Guidelines. See page 16. Retention and Engagement Volunteer Services demonstrates the value of their volunteers through regular email communication and via social media. More personally, we acknowledge both birthdays and volunteer anniversary start dates every month. It is always a good time to thank our volunteers. Recognition and Reward Every April, we celebrate our volunteers during National Volunteer Week in a variety of ways. We also have two installed Honor Boards which capture achievement hours, anniversaries celebrated, and hours volunteered. In addition, we have developed an innovative project called Starlights: short video interviews highlighting the value of volunteering and the individual contributions made by our volunteers. These will reside on our volunteer webpage. We continuously gather feedback and testimonials while always looking for creative ways to express our appreciation. See page 17.

Supervision and Support Volunteers will report directly to their respective assignment supervisor. Regular communication between volunteer and supervisor regarding expectations and performance is expected. Supervisors will be available to answer any questions about hours and assignments or other immediate concerns. Volunteer Services will maintain ongoing contact with both parties and our team is available at any time for questions or concerns. The volunteer and supervisor will mutually agree on the time commitment needed to fulfill the assignment. Any modifications to hours will be addressed, as needed. If for any reason, an assignment needs to be reconsidered, Volunteer Services will facilitate any changes. All efforts will be made to consider assignment requests, dependent on availability. Specific training to the assignment will be provided by the supervisor. Other training and informal evaluations will be administered by Volunteer Services. While we hope that volunteering with CJE continues to be a fulfilling and enjoyable experience, we know not every experience is successful. If you are no longer interested in volunteering with us, please notify your supervisor and Volunteer Services of your intention to resign. As a reminder, volunteers are considered at-will and can be terminated at any time. Adherence to volunteer policy and procedures is expected. Failure to comply may result in disciplinary actions including dismissal. CJE Volunteer Services Playbook

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Diversity CJE SeniorLife attracts employees and volunteers from diverse backgrounds. CJE values each of these individuals and strives to create a work environment that is inclusive and welcoming to all.

Training Volunteer Services will provide a basic orientation training manual. All efforts will be made to offer experiential, practical, and hands-on training whenever possible. Training specific to your position will be handled by supervisors. For example, this may include how to use special equipment, how to perform a specific task, etc. Supervisors will cover specific guidelines about respective assignments such as infectious disease protocols and response to emergencies or other unexpected events. Customer service is an integral part of volunteering. As a reminder, treat others as you wish to be treated. Supplemental training modules will cover this and other pertinent topics. Informal assessments will be administered by Volunteer Services.

Policies and Procedures APPLICATION AND BACKGROUND CHECKS By now you have already completed the steps necessary to officially be welcomed as a CJE SeniorLife volunteer, including an application and background check. See page 18. ID BADGES All CJE volunteers will be issued a photo identification badge. You will be required to prominently display your badge while volunteering in any of our buildings. Your supervisor will inform you of any specific requirements at your site. REPORTING HOURS Signing In and Out Recording your volunteer hours allows CJE to track volunteers at all locations and ensures the safety and security of CJE clients and volunteers. These statistics are included in grant proposals, Board presentations, annual reports, and more. So, please remember to sign in and out each time you visit or provide a volunteer service. If you have difficulties, please leave a message at 773.508.4232. Volunteer Services uses a database to assist in recording volunteer hours. Each CJE site has a volunteer computer or tablet connected to this program for your use. Please sign in and out with the credentials assigned to you. Your supervisor or a member of the Volunteer Services staff will inform you of your login credentials and provide instructions. For Sign-in and Out instructions, See page 19. Alternative Reporting Methods If you are not volunteering on-site, it is essential that you report your hours. You can email volunteers@cje.net or call any of us, and we will record your hours for you. PRIVACY AND HIPAA HIPAA is the Health Insurance Portability and Accountability Act. It is a federal law that protects private health information from being disclosed without consent. CJE SeniorLife strongly adheres to a policy that protects the privacy and confidentiality of CJE residents and clients. This includes all protected health information (PHI). As a vetted CJE volunteer, you have already signed a HIPAA Confidentiality Agreement that you are expected to adhere to. CJE Volunteer Services Playbook

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You may find yourself in a position to learn sensitive information. The private and confidential use and discussion of such information is prohibited. Private information should not be shared with others. In addition, do not use information such as client name or any other identifying information in an email subject line. Personal information should be discussed only in a private area with approved staff. Please do not offer medical, financial, or legal advice. If you need assistance or guidance, please contact your supervisor or Volunteer Services department staff. You must follow this policy and failure to do so may result in disciplinary actions including dismissal. Remember: taking photographs of clients or residents is strictly prohibited unless prior authorization is obtained. CONDUCT Volunteers are expected to conduct themselves professionally and comply with all applicable laws in the performance of their duties. Your conduct as a volunteer includes performing your assignment to the best of your ability while representing CJE SeniorLife. All volunteers are expected to demonstrate a friendly demeanor, use polite communication, and positively represent CJE SeniorLife. Volunteers must respect the health and welfare of residents and clients whether on-site or remote. We all work together for those we serve, and it is important to be unified in thought and purpose. Ethics CJE prohibits unlawful or unethical behavior by any volunteer. Such conduct is contrary to the high standards of integrity expected of all CJE volunteers. Engaging in unlawful or unethical conduct of any type will be grounds for appropriate discipline and may result in termination as a volunteer. Discrimination and Harassment CJE has a zero tolerance discrimination and harassment policy. Any volunteer who feels harassed in any way should contact their supervisor or the Volunteer Services department staff to report any incidents. Smoking, Drugs, and Alcohol Abuse CJE is a drug and alcohol-free workplace enabling a safe, healthy volunteer environment. CONFLICT OF INTEREST STANDARDS • Volunteers are not allowed to accept payment or gifts of any kind as part of the volunteer experience • Refrain from using CJE’s assets for personal use and profit • Preserve and protect the organization’s property ATTENDANCE Consistent attendance is essential to the success of every volunteer commitment. Please notify your supervisor of the following: late arrival, missing volunteer time, or illness. If a volunteer is ill, they are required to stay home. If planning a leave of absence, please notify your supervisor and/or Volunteer Services department staff ASAP.

CJE Volunteer Services Playbook

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DRESS CODE Volunteers are representatives of CJE SeniorLife and are responsible for presenting a positive, professional image. Good grooming, appropriate clothing, and good personal hygiene are expected of all volunteers. Clothing should be neat and clean. The use of perfume and cologne should be limited in consideration of clients and employees with allergies and illnesses. Check with your supervisor for any additional dress code requirements.

Working Conditions CJE SeniorLife takes workplace safety seriously. If an accident or injury occurs involving a volunteer, it must be reported to both a supervisor and the Volunteer Services department staff. For volunteers in need of special accommodations, we will do our best to accommodate them whenever possible. Hand hygiene is an important part of safe working conditions and assists in the reduction of transmittable infections. It is recommended that volunteers frequently use soap and water or hand sanitizer to keep hands clean before, after, and throughout the volunteer experience. Reminder: Due to liability issues, CJE volunteers should never drive a client or resident. CJE SeniorLife will not be held responsible under any circumstances. SAFETY AND SECURITY Your safety is important. If there is a situation where you do not feel safe, leave immediately. Always be aware of your surroundings and keep your personal items with you. Do not place yourself at risk. If you feel threatened, place a call to the receptionist at x1000 (773-508-1000) and say that “I will be late for my meeting with NORA, can you let her know.” NORA stands for Need Officer Right Away and the receptionist will call the police. While you wait for assistance, remain as calm as possible. • Always wear your id badge • Use designated entries and exits • Do not tolerate verbal abuse, physical abuse, or rude behavior. Report any of these behaviors to both a supervisor and the Volunteer Services department staff EMERGENCY PROCEDURES If you see something, say something. Seek help immediately if you suspect an emergency while staying as calm as possible. ELDER ABUSE CJE SeniorLife does not tolerate abuse to patients, clients, or residents and is a mandated elder abuse reporter. Any indication of abuse, mistreatment, neglect, or self-harm situation MUST be reported to both a supervisor and the Volunteer Services department staff immediately. Suspected incidents must also be reported to the Elder Abuse Hotline or Designated Provider Agency. If a volunteer initially reports the incident to their supervisor, the supervisor and the volunteer will need to call the Elder Abuse Hotline together to provide an accurate account. In addition, any suspected abuse, neglect, or exploitation of an older person must also be reported to the Department on Aging’s Elder Abuse and Neglect Program within 24 hours, when the older person is unable to file a report themselves.

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Concluding Thoughts Please know that we are so excited to have you join our CJE family. We thank you again for sharing your time, talents, and skills with us. Simply stated, we value you and your contributions. We remain steadfast in our commitment to support you in your efforts while appreciating your gifts.

THE CJE ADVANTAGE: Since 1972, CJE SeniorLife has been a central resource and champion for older adults and their families by providing community-based and residential care options. We provide solutions that enhance their quality of life while honoring their unique healthcare, lifestyle and socio-economic needs. 3003 West Touhy Avenue | Chicago IL | www.cje.net | 773.508.1000 CJE SeniorLife® is a partner with the Jewish United Fund in serving our community.

CJE Volunteer Services Playbook

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Acknowledgement Form (to be signed and returned to Volunteer Services) ACKNOWLEDGMENT OF RECEIPT The following is a statement that acknowledges that you have read through this handbook and agree to adhere to the policies and procedures described within. If you have any questions, please feel free to discuss them with the Volunteer Services department staff. I understand that neither I nor CJE SeniorLife is bound to a volunteer contract. The volunteer and CJE SeniorLife each have the right to terminate at any time. Volunteer Name (Printed): ______________________________________ Volunteer Signature: ___________________________________________ Date: _______________________________________________________

CJE Volunteer Services Playbook

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Compact Guide to CJE Programs and Services CJE is carefully transitioning to in-person programs and services (following Centers for Disease Control guidance for maximum safety). Telehealth and virtual programs will continue, despite resuming in-person contacts.

We welcome everyone from all over metropolitan Chicago to experience CJE SeniorLife as a source for senior solutions and advocacy through these programs and services that are delivered in fulﬁlment of our mission to enhance the lives of older adults and their families.

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ADULT DAY SERVICES (ADS) Supervised, structured programs for people with Alzheimer’s or related disorders or those who are frail or socially isolated. A group setting maximizes each participant’s potential by promoting autonomy, creativity, and self-esteem. ADS Deerﬁeld—A program for people with early to moderate stage Alzheimer’s disease and related dementias. ADS Evanston—Traditional program for people who are without cognitive impairment, who have mild dementia, or who have midstage dementia. ADS Evanston is temporarily located at Village Center in Skokie. ASSISTED LIVING AT WEINBERG COMMUNITY Gidwitz Place for Assisted Living features one- and two-bedroom apartments for older adults who require a supportive environment yet still wish to live as independently as possible. Amenities include personal care services, housekeeping, restaurant-style dining, a full schedule of activities, and registered nurse on site 24/7. Respite care available. The Friend Center for Memory Care is a welcoming residence for people with Alzheimer’s disease or related disorders. Residents enjoy spacious private rooms, assistance with bathing and grooming, stimulating activities, and meals. The Bernard Heerey Annex has an expanded area for Adult Day Services programming. Respite care is also available.

CJE CARE MANAGEMENT (CM) CM provides home care, Home-Delivered Meals, and emergency ﬁnancial assistance and nutrition services to older adults residing independently in the community. Coordinating with community health and social services organizations, it provides advocacy and support so that people can remain independent for as long as possible. COMMUNITY ENGAGEMENT (CE) CE helps older adults remain independent and connected to resources. CE encourages mental and physical health by providing health education, lectures, activities, social events, and ﬁtness and exercise programs. CJE Cyber Club presents a wide array of online classes.

CONSUMER ASSISTANCE (CA) CA staff in Chicago and the northwest suburbs provide free information, resources, and advocacy on issues that impact older adults, including consumer beneﬁts, community services, public assistance, Medicare, Social Security, housing referrals, and transportation. Russian-speaking staff are available. COUNSELING CJE’s clinical social workers provide counseling to older adults and families, assisting with addressing symptoms of anxiety and depression, as well as problems caused by family and caregiving issues, changes in health, losses, and other crises. The majority of group and individual sessions continue to be held via video or phone, but some clients can be seen face to face on an as-needed basis. See Linkages and Support Group entries.

EDUCATION CJE SeniorLife, committed to providing professional training and community education, holds professional seminars and conferences (often with CE and CEU credits). We publish ﬁndings on innovative research studies and disseminate educational information to our clients, residents, and the community through our website, print materials, and emails.

FRIEND CENTER Please see Assisted Living.

GIDWITZ PLACE Please see Assisted Living.

HOLOCAUST COMMUNITY SERVICES (HCS) HCS provides support to Holocaust survivors and family members, including programming, referrals, socialization, and ongoing financial help with food, medication, home care, or emergency needs. Russianspeaking staff available. HOME-DELIVERED MEALS Fresh or frozen cRc-certified kosher Home-Delivered Meals are available for qualified individuals within specific boundaries in the Chicago area.

THE CJE ADVANTAGE: Since 1972, CJE SeniorLife has been a central resource and champion for older adults and their families by providing a range of community-based and residential care options. Annually, CJE SeniorLife connects more than 20,000 seniors to solutions by offering either direct eldercare services or facilitating access to high-quality services that enhance their quality of life while honoring their unique healthcare, lifestyle, and socio-economic needs.

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H (continued)

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HOUSING: AFFORDABLE AND SUBSIDIZED CJE SeniorLife owns and operates residences for those who qualify for government-subsidized housing. These include studio and one-bedroom apartments (Krasnow Residence, Swartzberg House and Village Center) and a 24-unit Group Living Home (Robineau Residence)

SUPPORT GROUPS Support groups for adults, caregivers, and Holocaust survivors are facilitated by CJE counselors. Groups dealing with bereavement, caregiver support, and aging challenges continue to be held via Telehealth.

TAMARISK NORTHSHORE CJE-managed Tamarisk NorthShore offers ﬁne apartment homes at market rate for adults 65 and better. Residents enjoy many dining options, Life Enrichment programs, and more.

TRANSPORTATION Limited rides on a CJE Shalom Bus are available.

KOSHER CATERING. Weinberg Community provides rabbinically-approved kosher catering for holidays and special events. CJE LEGAL HELP DESK Free legal consultation, advice, referral and drafting of documents for older adults and their caregivers. LINKAGES Linkages is a program that assists seniors who are primary caregivers of adult children with disabilities.

MEMORY CARE Please see Assisted Living.

VOLUNTEER SERVICES Our capable cadre of dedicated volunteers offer their talents, skills and time to enhance programs and services for CJE’s residents and clients in our various locations and in the larger community. These opportunities provide wonderful and rewarding exchanges for all involved.

RELIGIOUS LIFE Aware that a healthy spiritual life is the foundation for the health and wellness of older adults, we offer spiritual, religious, and cultural programs in our residences. Pastoral Care is provided by our full-time certified rabbi/chaplain. Shabbat and holiday services are conducted at a number of CJE locations. CJE works closely with many community clergy to reach their congregants in need of services. RESEARCH The Leonard Schanfield Research Institute (LSRI) conducts applied research in the field of aging to provide the catalyst for new and innovative program development.

CJE SENIORLINE CJE’s information, referral and intake line is reached by calling our main number at 773.508.1000. Specially-trained staff members listen patiently, direct callers to speciﬁc programs and services, and prescreen callers for certain program qualiﬁcations.

WEINBERG COMMUNITY FOR SENIOR LIVING Our campus in Deerﬁeld provides residents with several levels of care, including Assisted Living, Memory Care, and Adult Day Services in a warm, home-like atmosphere. Features rabbinically-supervised kosher meals. (see ADS and Assisted Living)

YOUR ELDERCARE CONSULTANTS (YEC) YEC are private-pay care managers who offer advice, support, referrals, and services during transitions, as well as coordinating service delivery, monitoring care, and guiding decisions. YEC care managers often support clients who live alone, or far from family, and help when families are overwhelmed, unsure of what to do, or can’t agree on care solutions.

Contact Information Adult Day Services Deerfield . . . . . . . . . . . . . . . . . . . . . .847.374.0500 Evanston . . . . . . . . . . . . . . . . . . . . . .847.492.1400 Assisted Living at Weinberg Community for Senior Living Gidwitz Place for Assisted Living . . . . . . . . . .847.374.0500 Memory Care: The Friend Center . . . . . . . . . .847.374.0500 CJE Care Management . . . . . . . . . . . . . . . .773.508.1000 Community Engagement and CJE Cyber Club . . . . .773.508.1134 Consumer Assistance Chicago Area . . . . . . . . . . . . . . . . . . . .773.508.1000 Northwest Suburbs . . . . . . . . . . . . . . . . .847.802.0343 Counseling and Support Groups . . . . . . . . . . .773.508.1000 Development . . . . . . . . . . . . . . . . . . . . .773.508.1320

Holocaust Community Services . . . . Home-Delivered Meals . . . . . . . . Housing: Affordable and Subsidized . . Kosher Catering . . . . . . . . . . . . CJE Legal Help Desk . . . . . . . . . Linkages . . . . . . . . . . . . . . . Tamarisk NorthShore . . . . . . . . . Transportation (Shalom Bus) . . . . . Volunteer Services . . . . . . . . . . Weinberg Community for Senior Living Your Eldercare Consultants: Private-Pay Care Management. . . .

. . . . . . . . . .

.773.508.1000 .773.508.1000 .773.508.1000 .847.236.7862 .773.508.1086 .773.508.1000 .847.597.8772 .773.508.1000 .773.508.4232 .847.374.0500

. . . . . . . .773.508.1015

We receive many contributions to support our programs and services, and you can donate too! Contact CJE at 773.508.1320 or go to cje.net/donate.

3003 West Touhy Avenue | Chicago IL | www.cje.net | 773.508.1000 CJE SeniorLife strives to enhance the lives of older adults regardless of religion, sex, race, ethnicity, disability, sexual orientation, gender identity or national origin. CJE SeniorLife® is a partner with the Jewish United Fund in serving our community.

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A Volunteer’s Bill of Rights and Responsibilities A volunteer's rights 1. The right to feel safe One of the benefits of volunteering is that we can decide to intentionally leave our comfort zones in order to experience new and challenging situations, environments, or roles. However, there is a big difference between feeling off-center or uncomfortable and feeling at risk or unsafe. As a volunteer, you have the right to be apprised of any potential risks as well as have precautionary measures and safety procedures in place to ensure your physical and emotional well-being. 2. The right to information about your volunteer role or project Whether it's questions about the application process (why do I need to have a background check? when will I find out if I've been accepted?) or the volunteer role or project itself (who will I be working with? how will my efforts make a difference?), you have the right to know the who, what, when, why, and how of your volunteer position. 3. The right to feel valued Volunteering—whether for two hours or two years—is a significant commitment that you choose to make. In return, you have the right to feel that your time and contribution—however long you've volunteered and whatever your task—is valued. Similarly, you have the right to feel that an organization or volunteer effort is using your skills and talents well (keeping in mind that they may not always have the capacity to take on some or all of your ideas or proposed projects) and that the work you do—and this can be anything from filing papers in an office to coaching a youth sports team—has meaning and makes a difference. 4. The right to negotiate your volunteer role Find yourself in a volunteer position that just isn't working for you? You have the right to talk to your volunteer manager or supervisor to discuss ways you might be able to shift your role or take on another project or position. And if you still can't find a good fit… 5. The right to leave …you have the right to leave. This isn't a decision that should be made hastily but, if after talking to and working with your volunteer manager or supervisor, you still feel unhappy, unappreciated, or unsatisfied with your volunteer experience, you do have the right to do something, or go somewhere, else. (A side note: should you leave, it's best to avoid bad-mouthing the organization in the community. Not only might your negative experience have been unique to your circumstances, but publicly bashing them can both hurt the organization's reputation and ability to work towards their mission as well as perhaps unintentionally burn some bridges of your own as you seek to volunteer—or even work—somewhere else.) A volunteer's responsibilities 1. The responsibility to communicate your needs CJE Volunteer Services Playbook

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Feel like your work isn't meaningful? Not what you thought you'd signed up for? Or just bored and ready for something else? Talk to your volunteer manager or supervisor, providing specifics about your dissatisfaction and at least a few suggestions of ways to make it better. If you don't let them know that you're not getting from the experience what you'd hoped, they can't work with you to improve things. Similarly, don't hesitate to let them know if you feel you need additional tools, training, or support; if they can't provide it directly, they should at least be able to point you in the right direction. 2. The responsibility to follow through on your obligations There's a pervasive myth that volunteers are unreliable. While of course this isn't true across the board, there are plenty of flaky volunteers who reinforce such negative perceptions. Help improve the reputation of volunteers worldwide by doing what you say you'll do, whether it's honoring the volunteer role and schedule you'd agreed to, providing ample notice if you're unable to perform your tasks or responsibilities, saying no or stepping away from volunteering when necessary, or simply serving as a good representative of the organization in the community. 3. The responsibility to not promise what you can't deliver While related to #2, this one is worth singling out as it's fairly easy to unintentionally promise too much when one is excited about making a difference. This is especially important to avoid if you are working with a vulnerable population like children. An example: say you've promised to take a young person whom you're mentoring to a concert. You then forget or get busy and are unable to go. By not following through with your promise, not only can you potentially hurt the reputation of the organization and undermine its work but, more importantly, you could unintentionally do harm by giving the young person a reason not to trust you—or possibly even others. 4. The responsibility to honor the organization's investment in you Another pervasive myth about volunteering is that volunteers are free. In fact, organizations invest quite a bit in their volunteers via staff time, tools, training, and so on. This is why it's important to research your volunteer position first to determine if it's a good fit for you, and, once you're in the role, to always first try negotiating your volunteer role if you're unsatisfied, rather than just suddenly leaving. 5. The responsibility to take care of yourself Last but most certainly not least, you have the responsibility to make sure that you aren't overextending yourself, burning out, or causing yourself physical, mental, or emotional harm by taking on roles that aren't a good fit or that you aren't prepared for. While some stress and burnout may be inevitable depending on the project—for example, anyone volunteering in a hospice is likely to have some difficult moments—you can significantly limit it by seeking out support (talk to your volunteer manager and fellow volunteers), taking a break (either as you're volunteering or stepping away from volunteering altogether for a while), injecting some fun into your service portfolio (even if it's just a one day gig on the side), and having realistic expectations about what can be accomplished and when.

Volunteer Resource Center, http://www.idealist.org/info/Volunteer/Rights CJE Volunteer Services Playbook

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Volunteer Eligibility Guidelines This document outlines age parameters and service expectations for those considering volunteering with CJE SeniorLife. All assignments, projects and donations require prior staff approval. Ongoing training will be provided. Adults ages 18+   

Expected minimum 1 hour/week (50 hours/year) Completed application and required sanction checks Volunteer Playbook Agreement

Teens 16 -17 years of age    

Expected minimum 1 hour/bi-weekly (25 hours/year) Completed adult application and required adult sanction checks May volunteer unaccompanied by an adult Volunteer Playbook and HIPAA Agreements signed by volunteer and adult

Children/Teens 15 years of age and under including B’nai Mitzvah Candidates    

Expected minimum 1 hour/bi-weekly (25 hours/year) Completed adult application and required adult sanction checks Must be accompanied by an adult Volunteer Playbook and HIPAA Agreements signed by volunteer and adult

Groups  

All groups must submit a group application form with a designated primary contact Primary contact background checks will be conducted at the discretion of the Volunteer Services Department

Rev. 01.05.21 CJE Volunteer Services Playbook

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Volunteer with CJE SeniorLife! The best way to ﬁnd yourself is to lose yourself in the service of others.—Mahatma Gandhi

1. It’s Fun—CJE offers a variety of volunteer assignments. What sets us apart is finding an opportunity that speaks to your strengths. Look around, don’t be surprised to find like-minded passionate and energetic folks, just like you. 2. Physical Health—Studies show that volunteering reduces hypertension, which in turn lowers your risk for diseases such as heart attack and stroke. Volunteers also tend to be more physically active. All these factors can contribute to a longer lifespan. 3. Mental Health—Along with physical health benefits, mental health improvements are also attributed to volunteering. Volunteers report having less stress, increased social connections, and greater feelings of happiness. 4. Sense of Purpose—People are often motivated to give back to organizations to which they feel connected. Perhaps a close relative received a CJE service. We strive to place you in a role that will provide you with meaning and purpose.

Originally it was to honor my mother but the joy I bring to the residents of The Friend Center is matched by the joy they bring me. —Steve

5. Community—Communities do not always happen, often they are built. Over time, shared values and connections may deepen. In turn, these connections make for a kinder and more caring world. 6. Direct Impact—Survey results find that bringing a smile or laugh to someone else’s day is the number one reason for volunteering. While sharing stories, games, and activities, all who participate benefit. At CJE SeniorLife we have heard many reports of long lasting relationships that result from our programs. 7. Gain Work Experience—In addition to bolstering your resume, CJE is there every day to volunteers acquire important soft skills such as compassion, interpersonal offer support, services communication, and advocacy to name a few. Many of these cannot be and many helping hands taught, but may be learned by watching, modeling, and practicing some to its members, so I am new behaviors. honored to be part of 8. Explore Interests—As a volunteer, you will most likely be asked about the team. your interests. There may be a unique opportunity that you have wanted —Abby to explore. A chance may be offered to develop an untapped talent or discover a new interest. 9. Increase Personal Growth—Volunteering will often present the occasion to take a risk, reach in a different direction... to stretch! Do you accept the challenge of trying a new skill? The decision is yours to make, and ideally the payoff will be worthwhile. 10. Making a Difference—At CJE SeniorLife, we believe that any act of giving to another makes a difference and is important. As expressed by our volunteers Jacquie and Al, “If we improved one person’s quality of life, we have succeeded.”

THE CJE ADVANTAGE: Our broad continuum of care offers people of all ages, faiths and incomes access to life-enriching opportunities, resources and healthcare. Our Jewish values make us the provider of choice for enhancing lives and navigating the positive aging process. 3003 West Touhy Avenue | Chicago IL | www.cje.net | 773.508.1000 CJE SeniorLife® is a partner with the Jewish United Fund in serving our community.

1290.8.2020

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VOLUNTEER APPLICATION PROCESS volunteers@cje.net • 773.508.4232

1. Volunteer Inquiry • Email • Phone • Website

• Referral • Ads • Staff Requests

2. Initial Screening • Communication via Phone or Email

• Initial Accept or Decline • Initial or Full Application

3. Complete Application • Review Final Application

• Enter in Database

4. Interview • In Person or Virtually

• Email CJE Promotional Materials

5. Background Checks • Criminal History • Sex Offender

• Office of Inspector General

6. Status Update • Final Accept or Decline • Update Candidate • Obtain Photo

• Volunteer Assignment • Introduce to Supervisors • Provide ID Badge

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Electronic Volunteer Sign In and Out Instructions Important! Your preferred phone number, without area code, is your PIN for signing in and signing out. Do NOT use the area code when entering your phone number. Example: your preferred phone number is your home number: 847-555-1111 Your PIN number to sign in and out is seven (7) digits long; 5551111. IN Step 1: Touch the blue number keys and enter your PIN. Then, select the green “CONTINUE” button. Your name should appear on the computer screen. Step 2: Once your name appears on the computer screen, touch the green “YES” button. If a name other than yours appears, touch the red “NO” button. Step 3: Touch the green “SIGN IN” button. You will be asked “which assignment are you here to perform?” Step 4: Touch the blue button that describes what activity you are volunteering for that day. If you are uncertain, touch the yellow “NOT SURE” button. Step 5: “Is this information correct” will appear on the screen. If the information shown is correct, touch the “YES” button. Touch the “NO” button if you need to start over. Step 6: Touch the green “OK” button to complete the sign in process. You are now signed in! OUT Step 1: Touch the blue number keys to enter your PIN. Then touch the green “CONTINUE” button. Step 2: If your name appears on the screen, touch the green “YES” button. If another name appears, touch the red “NO” button. Step 3: Touch the green “SIGN OUT” button. Step 4: Touch the green “OK” button to complete signing out. Thank you! If you cannot sign in or out, please leave a message with the Volunteer Services department at 773.508.4232 and someone will get back to you. CJE Volunteer Services Playbook

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CJE Volunteer Services Playbook

Articles inside

F. Volunteer Sign-in and Sign-out Instructions

D. Top 10 Reasons to Volunteer with CJE SeniorLife

E. Volunteer Application Process

A. CJE Guide to Program and Services

IX. Concluding Thoughts

I. Welcome Messages

X. Acknowledgment Form XI. Appendices

B. A Volunteer’s Bill of Rights and Responsibilities

C. Volunteer Eligibility Guidelines