THE IMPORTANCE OF SEAMLESS DIGITAL EXPERIENCES ... half of issuers expect mobile payments to make up at least 25% of debit transactions within the next 5 years (Source: Discover)
210%
growth of total value of mobile payment transactions in 2016
74%
(Source: eMarketer.com, October 2015)
74%
70%
33%
of mobile users say they use fewer cards to make payments
of these users rarely change out their primary card
(Source: Auriemma Consulting, September 2016)
WHAT CONSUMERS WANT... DIGITAL AND TRADITIONAL
01000001 00010011
VALUE, SPEED AND SEAMLESSNESS
WHY IT’S HARD TO GIVE CONSUMERS WHAT THEY WANT... (Source: NetFinance 2016-17 Benchmark Report)
56%
INTUITIVE USER EXPERIENCE FASTER PAYMENTS
44%
41%
46% Different business units own different parts of the lyfecycle
Limited availability of IT resources
Fragmented data resources
Not having a single view of the customer