Client satisfaction is paramount to our success Website Support Desk Feedback & Stats Our team work incredibly hard to provide an outstanding customer service at every level. We measure daily feedback and annual metrics on our support service and we couldn’t be more proud of the level of service our support heroes provided in 2022.
99.9% Website Uptime
98.1%
Our websites had an average uptime percentage of 99.9%
Satisfaction Rate
5058 tickets were resolved and 98.1% of client responders were satisfied with the service they received.
99.8%
99.8% of tickets were resolved within the service level agreement.
SLA Guarantee
2022 Client Satisfaction Survey Results Our annual survey captures the entire experience of working with Cleverbox, from design and account management to daily support and delivery. Last year’s survey saw a record number of responses from our clients with 100% of responders recommending our services.
Services & Products
100%
14%
86%
Client Communications 10%
99.6% Rapid Response
28 sec
Response Time
71.4%
99.6% of support tickets were responded to within 1.5 hours.
90% Our average call transfer time was a rapid 28 seconds.
71.4% of tickets were resolved within a single day.
Response Efficiency
020 8466 7222 | team@cleverbox.co.uk | www.cleverbox.co.uk
of clients were satisfied with the delivery of our services and products of which 86% were very satisfied.
100%
of clients were satisfied with the level of communication received of which 90% were very satisfied.
Very Satisfied
100%
Satisfied
Dissatisfied
100% of clients were very likely to recommend our services to others.
Recommendation Score
V.23.10.30