Interactive Voice Response Market 2014 to 2022
Key Premium Industry Insights The global interactive voice response market is growing at a fast pace during the forecasted period mainly because of advancement in technologies. There is an increased need for interactive voice response technology and rise in the cloud based services to enhance customer experience and to meet industry standards. The growth in banking and other sectors are promoting the growth of the IVR market. Companies are investing heavily to enhance customer requirements, and resolve a customer query, which is boosting the market growth further. However, due to advancement of IVR technology there is an exhaustive list of options present in the menu, which can be dissatisfying for the customers. In this scenario, customers prefer talking to the customer service person than talking to a machine. This factor is hampering the market growth. Browse Full Report: Interactive Voice Response Market
Research Methodology Microeconomic Indicators
Mesoeconomic Indicators
Macroeconomic Indicators
Data Collection & Analysis
The research methodology for Scalar Market Research’s interactive voice response market report utilizes a combination of top-down and bottom-up research formats.
Our primary focus on continuous market tracking, rigorous factchecking, data-triangulation, and multiple layers of quality control ensures high-quality data that can be leveraged for actionable research insights.
Browse the report : Interactive Voice Response Market
Market Segmentation • Broadcast Equipment Market, by Technology • Speech-based • Touch-tone Based • Broadcast Equipment Market, by Deployment Mode • Cloud • On Premise • Broadcast Equipment Market, by Organization Size • Small and Medium Enterprise (SME) • Large Enterprise • Broadcast Equipment Market, by Services • Installation • Training & Education • Maintenance & Support
Market Segmentation • Broadcast Equipment Market, by Vertical • BFSI • Travel and Hospitality • Pharma and Healthcare • Telecommunications • Government and Public Sector • Transportation and Logistics • ITES • Media, Retail, and E-commerce • Education • Others • Broadcast Equipment Market, by Solution • Call Routing • Outbound • Self-service
Key Market Players inContact Inc. Nuance Communications, Inc. Genesys Telecommunication Laboratories, Inc. 8x8, Inc. AT&T Inc. Avaya Inc. Aspect Software Parent, Inc. 24/7 Customer, Inc. Verizon Communications Inc. Five9, Inc.
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