SERVICE BULLETIN
ISSUE 9 OCTOBER-NOVEMBER 2017 The bi-monthly newsletter for WA’s Club Industry
NOMINATIONS NOW OPEN WESTERN AUSTRALIAN CLUB INDUSTRY AWARDS PAGES 6-7
SUMMER ACTIVITY PREPARATION CLUB COMPLIANCE REMINDERS PAGES 14-15
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ANNIVERSARY Supporting the Club Community for 60 years
NEWS IN BRIEF
BYFORD CLUB HITS 8,000 MEMBERS
ALCOHOL & NON-MEMBERS
TRAUMA RESPONSE GUIDE
04 - 05
12 - 13
21 & 23
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STATE COUNCIL CLUBS WA PRESIDENT
REGIONAL COMMITTEE
REGIONAL VICE PRESIDENT
REGIONAL COMMITTEE
METRO VICE PRESIDENT
METRO COMMITTEE
TREASURER/FINANCE OFFICER
REGIONAL COMMITTEE
Wally Maker Royal Fremantle Golf Club
Leone Bolto Katanning Club
Greg Hadlow Burekup & Districts Country Club
Sandra Bolton Yunderup Sport & Recreation Club
Ray Mansfield Willetton Bowls Club
Geof Irvin Lesmurdie Club
Chris Richardson Dalkeith-Nedlands Bowling Club
METRO COMMITTEE
Wayne Barrett Thornlie Football and Sports Club
METRO COMMITTEE
Don Bartlem Hartfield Country Club
STAFF
Stan Sherry Boddington Sports Club
g Comin soon
g Comin soon
REGIONAL COMMITTEE
Michelle McDonnell Kellerberrin & Districts Club
REGIONAL COMMITTEE
Geoff Mitchell Ledge Point Country Club
CHIEF EXECUTIVE OFFICER
COMMUNICATIONS OFFICER
OPERATIONS MANAGER
ADMINISTRATION OFFICER
ADMINISTRATION MANAGER
BUSINESS SUPPORT OFFICER
TRAINING ADMINISTRATOR/RECEPTIONIST
ACCOUNTS ASSISTANT
Karen Giles
Holly Hazel - marketing@clubswa.com.au
Bob Shanks - training@clubswa.com.au
Linda Soerianto - exec@clubswa.com.au
Toni Jessup - reception@clubswa.com.au
VOLUNTEERS ADMINISTRATION Frank Davies Cai Chamberlain
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MARKETING
Kristy Chandra Alexander Ridley
Michelle Hall - admin@clubswa.com.au
Juanita MacDonald - info@clubswa.com.au
Maggie Harcombe - development@clubswa.com.au
GRAPHICS
Katelyn Ford
MEMBER WEBSITE - www.clubswa.com.au PUBLIC WEBSITE - www.myclubmycommunity.com.au PHONE - 9417 7149 (Metro) 1300 640 616 (Regional) MAILING ADDRESS - PO Box 5101, SOUTH LAKE, WA 6164
WORDS FROM THE CEO
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ANNIVERSARY Supporting the Club Community for 60 years
Dear Member,
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With Clubs WA’s 2017 Annual General Meeting in mind, I would like to do a bit of a reflection on our 2016-17 year.
Improvements made to the online processing of applications via the Department of Racing, Gaming and Liquor website.
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The team at Clubs WA has worked tirelessly over the past year to ensure our member clubs remain compliant with the many changes to legislation, whilst helping our clubs grow their business.
Working closely with local governments on the role of clubs in the community and education on the licensing requirements and options available to clubs.
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Another successful Awards for Excellence program, highlighting to government, the media and the general public the important role of clubs in this state.
The new Associations Incorporation Act (2015) came in to effect on 1st July 2016. Clubs WA held a number of meetings and workshops to bring our member clubs up to speed on the new Act, particularly in updating club constitutions. Our own constitution template has been well received by members, particularly as it provides for compliance with both the Associations Incorporation Act as well as the Liquor Control Act. On the topic of the Liquor Control Act, whilst some legislation has come into effect, such as secondary supply of alcohol to juveniles, we are still in negotiations with government advisors for amendments we see as both logical and essential to the future of licensed clubs in this state. Our recommendations were promoted to political parties ahead of the March 2017 State Election, and we are now focused on improving the temporary membership provisions in the Liquor Control Act.
Clubs WA continues to achieve the majority of our income from our training services. We have been able to branch out to train more corporate members, as well as the general public. Launching new training to our member clubs, including Committee Compliance and Club Managers Courses, has diversified our training portfolio whilst providing a much needed service to the club industry. The team continue to develop programs to offer support to our member clubs, in addition to providing information and advice on managing your business.
Whilst we continue to advocate on behalf of the industry for these changes, your industry body has had some notable wins over the last year, including:
Finally, I would like to welcome our new State Councillors Geoff Mitchell (Ledge Point Country Club) and Michelle McDonnell (Kellerberrin & Districts Club). I would also like to take this opportunity to thank outgoing State Councillors Ray Maclean (served 2007 - 2017) and Tom Helm (served 2001 - 2017) for their efforts over the past 10-plus years.
•
Best wishes,
Clubs WA worked with legislators to ensure inclusions under the new Associations Incorporation Act 2015 such as: A tiered approach to financial reporting; clearer definitions on the role of the State Administrative Tribunal; improvements to the register of members; and a revision of the model rules to ensure fairer compliance.
KAREN GILES Chief Executive Officer
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AROUND THE GROUNDS A quick snapshot of what’s going on in your industry.
Potential Consolidation of the Clubs Byford & Districts Country Club hits Award and the Hospitality Award 10,000 followers on Facebook On Friday 28 July 2017, Clubs Australia Industrial submitted an application to the Fair Work Commission to revoke the Registered and Licensed Clubs Award 2010 (the Clubs Award) and to vary the coverage of the Hospitality Industry (General) Award 2010 to include provisions for employers and employees covered under the Clubs Award. The consolidation of the Awards was prompted by pressures from United Voice (UV) for an agreement which includes a non-negotiable Memorandum of Understanding with UV for the clubs industry to ‘give positive encouragement to the participation of employees in the industry to join UV and furthermore, that it gives active encouragement to Clubs to enter into Enterprise Bargaining Agreements with UV’.
Bowling for the ages
We will keep member clubs informed with progress on the application.
Cockburn Bowls Club’s eldest member Ron Collis (90) challenged Kwinana’s youngest player (9) to a fun competition as part of the Cockburn Kwinana Cup Challenge, with Cockburn winning 8 of 12 games. The competition is a fantastic way to promote the game of bowls within the local districts, and the Cockburn Bowls Club plans to introduce a new game next year using rubber balls to encourage more junior players.
Penalties for Workplace Safety Offences Set to Increase
Grants for Community Sport and Recreation Projects
Amendments to the Occupational Health and Safety Act (1984) will drastically increase penalties for businesses which breach workplace safety regulations.
Sport and Recreation Minister Mick Murray has delivered $150,000 towards new nets at Gosnells Cricket Club as part of the McGowan Government’s Local Projects, Local Jobs initiative. The initiative will fund more than 200 community sport and recreation projects across the State.
Changes will be in line with the national Work Health and Safety Act 2011 and will include raising the maximum term of imprisonment from two to five years. The amendments will take place ahead of the Government’s planned Work Health and Safety Bill, expected to be introduced in mid-2019. To find out about the obligations of your business under the Act, refer to https://www.commerce.wa.gov. au/worksafe/occupational-safety-and-health-act-1984
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In October 2017 the Byford & Districts Country Club celebrated reaching 10,000 page ‘likes’ (‘followers’) on Facebook. Looking through the club’s Facebook page, the club is constantly posting fun and attractive content, photos of the venue, food, and events, and it is clear there is consistent messaging and targeting to reach the club’s key audience - families. You can read more about the Club’s achievements this year on page 16 and 17.
“Local Projects, Local Jobs not only helps grassroots sports clubs with upgrades to their facilities, it creates jobs for local people in the process,” the Minister said. For information about how to access State Government grants, visit https://www.dsr.wa.gov.au/funding
Container Deposit Recycling Scheme The State Government is seeking feedback on its plans for a state-wide container deposit recycling scheme, which will offer consumers a 10% refund on bottles and cans delivered to designated sites. The scheme is expected to create 500 local jobs and will commence on January 1, 2019. “A container deposit scheme will also allow charities and community organisations to raise funds, facilitating their vital community work”, Premier Mark McGowan said.
Swan Districts Football Club appoints new League Coach Adam Pickering was recently appointed as the new Swan Districts Football Club league coach. Adam was previously the East Perth colts coach, and from November 1 has taken over from outgoing coach Greg Harding, who resigned this year after seven years in the role.
Western Australian Club Industry Awards now open Nominations for the Clubs WA Industry Awards for Excellence are now open with submissions being accepted up until Friday March 30 2018. Clubs WA is very excited to launch new categories this year to keep up with our evolving industry. You can read more about the awards and key dates on page 6. If you have any queries please don’t hesitate to contact Clubs WA.
Road Safety Grants The Road Safety Commission is proud if its partnership with Clubs WA and are dedicated to working with our community to make everybody safer on WA roads. Funds are available through the Road Trauma Trust account to support road safety messages through club events and projects. Please refer to the Road Safety insert enclosed in this issue of the Service Bulletin for details on the grants.
Terrorism Risk for Crowded Clubs The Federal Government has released a strategic blueprint to help businesses and hospitality venues, including clubs, safeguard themselves against the risk of a terrorist attack. The Strategy for Protecting Crowded Places from Terrorism advises that crowded spaces will continue to be attractive targets for terrorists. It suggests measures for tightening security at crowded venues, including providing greater training for staff, and will establish a ‘Crowded Places Partnership’ to give hospitality operators access to up-to-date security and threat information. Details on the Strategy, along with supplementary materials including a self-assessment tool and a security audit, can be found through on the Clubs WA Members website under ‘Club Compliance’.
Have your say on the Local Government Act (1995) This Act is currently being reviewed under two stages: modernising local government; and positioning local government to deliver for the community. Clubs WA is preparing stakeholder feedback for submission to the the Department of Local Government, Sport and Cultural Industries on this review. We invite your comments on the Act, such as instances where you have felt there needed to be improvements to the Act to allow for greater communication with the club industry. Although this review will take a while, Clubs WA is starting to compile club feedback in preparation for submission to the review panel. Please address comments to karen@clubswa.com.au.
Racing, Gaming & Liquor Contact Please note the new email address for general queries/ sending applications to DRGL is now: rgl@dlgsc.wa.gov.au
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Nominations Now Open Clubs WA Industry Awards GIVING YOU 4-MONTHS TO PLAN, DISCUSS & WRITE YOUR CLUB INDUSTRY AWARDS SUBMISSIONS
New categories
Revised criteria
Nomination period open longer
More time for site judging
Submissions Open November 1 2017
Nomination forms can be found on the Clubs WA website.
Function Site Visits From December 2017
Judges begin conducting site visits for the Function Facility and Members Event categories.
Peoples’ Choice Public Voting Begins Early 2018
Finalists for the Peoples’ Choice Award will be shortlisted in early 2018 and then shared for public voting.
Submissions close March 30 2018
All nominations must be received & finalised by 5pm Friday 30 March.
Finalists Announced Early April
All nominees will be contacted if they are shortlisted as finalists.
Judging
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Save the Date Clubs WA Industry Gala Ball
April 2018
Saturday 16 th June 2018 Crown Perth Grand Ballroom
Winners Announced
Judging to determine category winners will be conducted in April.
Saturday 16 June 2018
Winners will be announced at the Clubs WA Industry Gala Ball on Saturday 16 June at Crown Perth.
Share what’s special about your community club Written by Alex Ridley, Clubs WA Marketing Intern
Revised Categories! Is it that one amazing volunteer who inspires you every day? Or the fantastic renovations you just completed? Maybe your club simply knows how to throw the best functions and events. Whatever it is, we want to hear about it, because nominations for the Clubs WA Industry Awards for Excellence are now open! The Industry Awards program celebrates the outstanding collective and individual achievements within this vibrant industry. Nominating an individual or club for an award is a wonderful way to recognise their efforts and inspire club members, and we strongly encourage all member clubs to get involved. Award winners will receive bragging rights and a special commemorative plaque, and all award nominees will be publicised and (recognised) within the industry. Some changes have been made to the award categories this year based on your feedback. New Categories! We have introduced four new categories: • Most Improved Club • Best Refurbishment • Club Marketing • Waste Management Award (in partnership with the Waste Authority) Longer site judging periods Additionally, judges for the Function Facility of the Year, and Best Club Members Event awards can now be invited to site visits between December 2017 and April 2018 - a longer site visit period than in previous years.
All categories have been reviewed and revised, with the below categories receiving significant revisions to ensure the award categories and judging continues to grow with our industry. • Function Facility of the Year - Nomination criteria has changed as well as the site judging period. • Best Club Members Event - The qualifying period, site judging period and criteria has changed for this award. • People’s Choice - based on last year’s ‘Members Choice’ award, this revised award now has a public voting component to help clubs use this award to promote their club via social media. • Amateur Sports - This one award combines last year’s three sports-related awards into one. Teams or individuals can nominate for this revised award. • Club of the Year - Nomination criteria has been updated, with a focus on club governance, compliance and membership. Submission period is open longer Nominations are open from November 1 2017 to 5pm Friday March 30 2018. Finalists will be announced following the nomination period closing with winners will be announced at the Clubs WA Industry Gala Ball. Save the date The 12th annual Clubs WA Industry Awards for Excellence will culminate at our idnustry’s gala ball, to be held on Saturday June 16 2018 in Crown Perth’s Grand Ballroom. Last year’s ball was enormous fun and we can’t wait to see you all there again! Full details on the award categories and how you can nominate can be found in the Information Pack enclosed in this issue of the Service Bulletin.
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NOTES FROM CLUBS WA YOUR RIGHT TO SEEK QUOTES Further to member queries, just a reminder that you are not obligated to sign ‘Letters of Appointment’ with suppliers prior to receiving proposals or quotes. This is not required - you are entitled to obtain quotes from any source. If you have any questions on this issue, please don’t hesitate to contact Clubs WA on 1300 640 616.
MEMBER RENEWAL REMINDER Just a reminder that the deadline for renewal of your Clubs WA membership has now passed. The majority of members have now renewed their industry association subscription, but for those who haven’t, Clubs WA administration will begin updating our mailing lists, newsletter subscriptions and website access to remove non-financial members from October 30. Clubs WA provides a range of services to the WA club industry including: Understanding your compliance obligations; opportunities to raise awareness of issues within the clubs community; Networking and sharing of ideas; Management committee and staff professional development; and recognition of the collective and individual achievements of member clubs. With support of members, Clubs WA continues to lobby local and state government for changes to the Liquor Control Act. You can read about our lobbying successes and current efforts in the CEO Report on page 3. Being a member of Clubs WA also offers you access to core services which include: compliance; industry specific education; online training with 50% discount; regular communication; and club focused events. Member Renewal Invoices were posted out in July, and if you have any questions; would like to discuss payment options; or haven’t received your invoice yet, please contact us on 1300 640 616 or at admin@clubswa.com.au.
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Just a reminder that the Clubs WA Industry Newsletter is now bi-monthly. Members and Industry Partners will receive bi-monthly hardcopy newsletters in October, December, February, April, June and August each year.
WELCOME NEW MEMBERS Welcome to new Clubs WA members the 101 Club; Carine Reserve Hall Management Committee; Naturaliste Game & Sports Fishing Club; Dalmacija Club; and Toodyay Bowling Club.
NEWLY ELECTED CLUBS WA STATE COUNCILORS Clubs WA State Council nominations closed 5pm on Thursday 28 September, and we received sufficient nominations for each position without having to go to an election. Effective from Clubs WA’s 2017 Annual General Meeting, please welcome your two newest State Council Regional Committee delegates, Geoff Mitchell (Ledge Point Country Club, and Michelle McDonnell (Kellerberrin & Districts Country Club). You can learn more about our recent State Councillor appointments, as well as a farewell message to our two outgoing committee members, Ray Maclean and Tom Helm in the next issue of our newsletter.
WE WANT YOUR OPINIONS As leaders in the club industry, we want to include YOUR opinion piece in the bi-monthly WA Club Industry Newsletter. The topics can vary and include your opinions and ideas on where the industry will go in terms of management, compliance, entertainment, food & beverage, volunteers and functions. Email Holly at marketing@clubswa.com.au for more information.
IN-HOUSE AUDITS If your club would be interested in inviting Clubs WA to perform a governance audit of your club, please contact Linda Soerianto on 1300 640 616 for fee details and inclusions.
SOUTH WEST REGIONAL MEETING Clubs WA is heading to Bunbury to hold a regional meeting for Clubs in the South West region – giving you the opportunity to chat with our CEO Karen Giles and ask any questions you might have about your club’s compliance and operations. The idea of the meeting is to have an informal discussion on managing your club and to catch up on compliance requirements with other clubs in your area. South West Regional Meeting Date: Tuesday 21 November 2017 Venue: South West Italian Club Address: 20 White St, East Bunbury WA 6230 Time: 11:00am – 1:15pm To register, please contact Holly Hazel on 1300 640 616 or at marketing@clubswa.com.au
CLUBS WA STAKEHOLDER RELATIONS As the peak body for Western Australian clubs, Clubs WA continues to maintain relationships with key regulators, industry influences and supporters. On behalf of our industry, we continue to promote the role of clubs within their communities, and continue to strengthen relationships with government and key stakeholders. Over the past few months, Clubs WA CEO Karen Giles has met with representatives from: the Road Safety Commission; Golf Managers Association; Local Government; ClubsAustralia; Racing & Wagering WA; Restaurant and Catering Association of Australia; Department of Racing, Gaming & Liquor; and the Western Australian Football Commission. We will continue to meet with other key industry associations and government bodies to further strengthen our industry and offerings to the WA community.
END OF YEAR SUNDOWNER Clubs WA invites you to attend our Member & Sponsor End of Year Sundowner to be held in early December. Please keep an eye on our weekly e-Newsletter for more details.
LAST COMMITTEE COMPLIANCE SESSION FOR THE YEAR • • •
Are you unsure of your legal obligations with the new Associations Incorporation Act 2015 in place? Are you new to being on a Club Board or Committee? Do you need a refresher on legal compliance and how it impacts you and your club?
If you answered ‘yes’ to any of the above, you might be interested in attending our November training seminar for Club Committees and Boards. Club Committee Compliance Workshop - 10 seats available
Tuesday 28 November 2017, 5:30pm - 8:30pm Venue: Clubs WA office - Unit 2, 12 Hammond Road, Cockburn Central Member Price: $60 per person if multiple people from your club attend; or $72 per person for individual tickets Non-member Price: $144 per person Inclusions: Tea & coffee, light refreshments, 200 page training handbook to take back to your club, and automatic enrollment into the comprehensive online version of the course. Please contact Holly on 1300 640 616 or at marketing@clubswa.com.au to register.
SEND US YOUR FINANCE QUESTIONS Through our partnership with Francis A Jones, the FAJ team will be holding regular Q&A sessions for members. We invite you to submit your financerelated questions to Clubs WA as soon as possible. Your questions could be related to tax, financial reporting, governance, ATO rulings, NFP status, tax exemptions and concessions, and GST requirements. Please submit your questions to marketing@clubswa.com.au. This is a FREE service for our member clubs and we will ensure anonymity for all questions asked.
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CLUBS WA INDUSTRY FORUM & SUPPLIER EXPO WRITTEN BY CLUBS WA MARKETING INTERN, ALEX RIDLEY The annual Clubs WA Industry Forum and Supplier Expo is a wonderful opportunity for our clubs community to get together with industry suppliers and gain valuable insights on aspects of club health and safety. The morning of October 3rd 2017 saw attendees arrive bright and early at the Cockburn Power Boats Association as they explored the brightly coloured stalls of the industry suppliers. Represented at this expo were companies and suppliers from a range of sectors, including insurance, legal, banking, road safety, POS Systems, tax, club furniture, and hospitality equipment providers. A personal highlight was the free juggling lesson I received courtesy of Michael Saunders from B&C Finance, the master of keeping all your (financial) balls in the air. It was a fantastic networking experience for all involved, especially those meeting for the first time having only previously spoken by phone. It was wonderful to meet representatives from so many diverse clubs over the course of the morning. After a delicious morning tea of quiches and fruit platters, Clubs WA CEO Karen Giles was responsible for drawing the raffle and somehow managed to pull her own name out of the hat multiple times. Luckily she was not allowed to get away with it and the names were re-drawn...
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After morning tea it was time to head upstairs to the Cockburn Power Boat Association’s function room for the Industry Forum. Seated in a beautiful venue with sweeping panoramic views of the ocean, we were treated to a line-up of knowledgable speakers addressing this year’s theme of health and safety, including: WorkSafe WA Inspectors Jamie Cant and David Soloman discussed club occupational safety and health compliance responsibilities. The audience asked lots of questions afterward with the WorkSafe Inspectors sharing insight. Kevin Burston from Nexus Risk Services with a presentation on “Unravelling the Mystery” of workers compensation claims. Deputy President Geoff Bull from the Fair Work Commission on the Commission’s anti-bullying jurisdictions. After the first round of presenters, it was time to break for lunch. All this learning was hungry work, and luckily the fantastic catering team from Creative Catering were on hand to serve lunch of barramundi with vegetables and lemon buerre blanc, or braised beef with royal blue mash and a shiraz glaze. Following lunch, Cath Ashton from the Western Australia Association for Mental Health delivered the Forum’s keynote presentation. She asked the gathered club representatives to raise a hand if their membership was
This year’s exhibitors: primarily composed of senior members. Almost every hand went up. Cath then embarked on a very interactive and thought-provoking discussion on the mental health issues which commonly affect different age groups represented at clubs and how committees and managers might be able to provide more support, and handle disputes. Finally, Clubs WA partner, ICMI Speakers & Entertainment kindly sponsored the Forum’s final speaker of the event. ‘Mercenary Mum’ Neryl Joyce shared her inspiring story of working in Baghdad as a mercenary bodyguard and how poor work culture had very negative consequences for her team. Then it was time to wrap up and say goodbye. The Clubs WA Industry Forum and Supplier Expo continues to be a valuable opportunity for clubs to network with others in the industry, and keep up-to-date on their compliance responsibilities. We were very excited about the fantastic line-up of speakers and exhibitors at this year’s event, and it has been great to receive positive feedback from those who attended. The Clubs WA team thanks everyone who attended and made the event possible. We look forward to announcing next year’s date and theme very soon! Photos from the event can be viewed on the Clubs WA Facebook page.
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21 st Century Business Equipment Arthur J. Gallagher ATI-Mirage Training & Business Solutions B&C Finance Carlton & United Breweries Francis A Jones Hospitality Alliance Training Lavan LION Beer Mal Atwell Billiards & Bingo MCR Cash Registers & Point of Sale Metro Hotel Perth Monbell Nestlé Professional Nexus Risk Services Oatley Fine Wine Merchants Road Safety Commission SilverChef Stoddart WA Flags & Banners
This year’s presentations: • WorkSafe WA Club OSH Inspections • Nexus Risk Services Workers’ Compensation • Fair Work Commission Bullying Jurisdictions • Western Australian Association for Mental Health Older Mental Health • ICMI Speakers & Entertainment Inspirational talk on work culture
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FOCUS ON FAMILIES KEY TO BYFORD & DISTRICTS COUNTRY CLUB’S SUCCESS WRITTEN BY CLUBS WA MARKETING INTERN ALEX RIDLEY
It has been a remarkable year for the Byford & Districts Country Club. Since opening its doors in November 2016, the Byford & Districts Country Club (BDCC) has grown into a bustling club of 8,000 members and welcomes another 1,000 new members every month. Chief Executive Mark O’Neill attributes the club’s rapid rise to its focus on attracting young families. “We recognised an opening in the market,” Mark explains. “While the average family is consciously looking to tighten their belt in this tough economic climate, they’re also looking for ways to get a better deal for their dollar and still experience family outings.” Clubs are renowned in the community for their low priced food and drink, but the BDCC leadership team realised that they would also need to challenge community expectations about what clubs can offer to children and families. They began by installing a grassed area with picnic tables outside the club restaurant and bringing out a new children’s menu with big portions, a free drink and an activity pack. They also introduced a dedicated play room, fully equipped with toys and movies that is enclosed with large windows allowing parents to keep an eye on the kids whilst they enjoy a meal and a chat at their table. “On an average day we had dozens and dozens of kids playing and making new friends,” Mark says. “The parents loved that their young children could interact in a safe environment.” Encouraged, the club started hiring bouncy castles and face-painters to be present every weekend and designated Sunday as a special Family Day, with live music, raffles, and a rotating roster of petting zoos and other attractions. “It’s a winning formula,” says Mark. “While our club has become very diverse in its membership, families with young children certainly represent the largest demographic.
“The club expects its annual turnover will sit at around $4.5 million per year, driven by strong food and beverage trade off the back of our family-focused initiatives (among others). Our average profit is around $50,000 per month, which we continue to re-invest in our facilities.” Indeed, since we spoke to Mark an outdoor playground has been installed at the Club (see picture), creating another play option. These exciting developments are in line with advice given by Clubs WA CEO Karen Giles, who urges clubs across the state to develop their membership offerings and become more family-friendly as part of a wider effort to grow the industry. “It’s important for clubs to continue to evolve and meet the demands of the modern Australia, with a particular focus on childcare, playgrounds, family days, and healthy food offerings,” explains Karen. “Clubs are so unique when compared to other hospitality venues in that they provide safe and family-friendly venues for the whole family. By making your club more ‘kidfriendly’ you can encourage local parents to bring their kids down, as well as friends, other young families, and family members - essentially targeting every generation. “Clubs such as bowling clubs, who often cater specifically for the older generation, can also take advantage of this family-friendly focus, and encourage members to bring their children and grandchildren down for a family dayout and challenge them to a game or two, paired with a meal. It’s not just about making sure the parents and kids have a good time now, but also giving them a good time so hopefully when the parents and children start to grow older, they might remember the fantastic family-days at the local bowling club with their parents or grandparents, and be keen to turn it into their own hobby,” says Karen.
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SUMMER CLUB PREPARATION FROM CLUBS WA MANAGEMENT
Here are a few club activities you might like to start thinking about as we fast approach the end of 2017 CLUB ANNUAL GENERAL MEETINGS Dependent on when your Club’s end of financial year is, it might be time to start organising your AGM. Refer to your current constitution for when it must be held and notice requirements. If your constitution is silent, than under the Associations Incorporation Act 2015 an association must hold an AGM once in every calendar year, and within 6-months after the end of the association’s financial year. CLUB COMMITTEE ELECTIONS New committee members must be aware of their responsibilities and duties of working/volunteering within a club. Read more about Committee handovers and new committee orientation and training on our members website.
Leaving the Committee Club committees are responsible for maintaining the records and documentation for the Club, however these documents are the property of the club (as the association) and not to particular committee members. Under the Associations Incorporation Act 2015, any committee member who has possession of such documents/records must ensure these documents are handed to a current member of the committee, as soon as possible after leaving the Committee. Please also make sure to let Clubs WA know of changes to your Committee so we can ensure we are sending important information to the correct people.
Orientation and training for management committee members New committee members must be aware of their responsibilities and duties of working/volunteering within a club. Clubs WA has developed an interactive and comprehensive orientation course for new club committee members (as well as for experienced managers looking for a refresh).
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CLUB COMPLIANCE
We can easily organise enrolment for your new committee member into our online course or one of our upcoming face-to-face workshops. Alternatively, we can also organise in-house training days whereby a Clubs WA business manager would visit your club and conduct training for all Committee members present. Contact Michelle on 1300 640 616 or at admin@clubswa.com.au for information on our Club Committee Compliance courses. CHRISTMAS & NEW YEAR’S TRADING HOURS Please make sure you comply with the Christmas and New Year’s trading hours as set out in your club licence and the Liquor Control Act 1988. Please see page 19 for the trading hours for various licenses. EXTENDED TRADING PERMITS & OCCASIONAL LICENSES Just a reminder that for some of your big end-ofyear Club events and functions, you may need to start preparing applications for occasional licenses or extended trading permits soon.
Applications need to be lodged as per the following: Anticipated number
Number of days prior
of people to attend
to event for lodgement
whole event/function
of application to DRGL
Up to 500 people
14 days
501 to 5,000 people
30 days
Over 5,001 people
60 days
You can view more information about ETPs and Occassional Licenses under the ‘Liquor’ section of the Clubs WA Member’s Website and on page 23 of this newsletter.
PREPARE NEXT YEAR’S FINANCIALS Dependent on when your club’s new financial year starts, it might be time for Treasurers to prepare (or update) your club’s budget and cash flow for the new year. REVIEW YOUR ELIGIBILITY FOR UPCOMING GRANTS There are a number of grants that have funding rounds opening in early-mid 2018. The next couple of months is a great time to have a look at what grants are out there and what events or projects you have coming up that might be eligible for funding. The Government Grants Directory; Grant Guru; and Lotterywest are great places to start your research on what grants may be suitable. If you would like Clubs WA to review your funding applications before submission please contact our team. REVIEW YOUR MARKETING & SPONSOR STRATEGIES Before embarking on another busy year of marketing, events and sponsorship, why not take a moment to review and evaluate your 2017 promotional activities. Are there activities that worked really well for you, and some that didn’t turn out so great? Make note of these, and take them into consideration when developing your 2018 plan.
CHECK THAT YOUR INCIDENT REGISTERS & BAR SIGNAGE ARE UP-TO-DATE In case of inspection by RGL over the busy summer period, make sure that your required signage and registers are up-to-date and that all staff and volunteers know where to locate such materials. Clubs WA is more than happy to come out to your venue and conduct an ‘audit’ to better prepare your club and staff for formal RGL inspections. EMERGENCY RESPONSE CHECKLIST When an accident, workplace injury, death, or robbery occurs, most people experience emotions including shock, confusion, pain, sorrow and anguish. Immediate trauma assistance reduces the impact of the event, helps speed the process of returning to normal functioning, and reduces the likelihood of Post Traumatic Stress Disorder. Refer to page 25 of this newsletter for a ‘Step by Step Guide to Trauma Response’ developed for Clubs WA members by the Trauma Centre of Australia. IS THE ADVERTISING OF YOUR CLUB EVENTS COMPLIANT? Legislation is very strict on how clubs can promote member events. For more information please contact the Clubs WA team.
LOCK IN YOUR 2018 EVENT DATES If you haven’t done so already, it might be time to clock in your 2018 event dates or at least start planning for them. This will also you to get aheadof-the-game before the new year kicks off, and allow yourself as much time to promote your events as possible. IF YOU HAVE QUERIES ABOUT ANY OF THE ABOVE PREPARATION ACTIVITIES PLEASE CONTACT THE CLUBS WA TEAM.
CLUB COMPLIANCE
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Iain Cameron Acting Road Safety Commissioner
Saving lives together The Road Safety Commission has developed an alliance with Clubs WA, to help reach Western Australia’s vast club community in metropolitan, regional and rural WA, with the Commission’s road safety messages.
You are a vital part of the conversation and a trigger for positive road safety behaviour. The RSC values the input of people who use WA roads as motorists, truckies, cyclists, motorbike riders and pedestrians.
We value the opportunity that these clubs provide across the state in bringing the community together for collaborations about safe road use.
Together we will work on the four corner stones of road safety: safe roads and road sides, safe speeds, safe driver behaviour and safe vehicles.
Each club has an important role in spreading the road safety message to their members. Find out more at rsc.wa.gov.au
Responsible Promotion of Liquor WRITTEN BY CLUBS WA MANAGEMENT As per the Liquor Control Act 1988
The Liquor Control Act 1988 places an obligation on licensees to sell and supply liquor in a responsible manner. Section 64(3) of the Act empowers the licensing authority to impose conditions on a licence to prohibit promotional activity in which drinks are offered free or at reduced prices; or to prohibit any practice that encourages the irresponsible consumption of alcohol. All licensees have an obligation and responsibility to ensure that any liquor promotion is consistent with the primary object of minimising alcohol related harm.
ACCEPTABLE PRACTICES • A maximum of two ‘traditional happy hours’ (i.e. of 60 minutes duration) during or immediately following normal day-time working hours, provided there is at least four hours separation between each happy hour and any happy hour has ceased by 7.00pm. • Promotions involving low alcohol beer where it is clear from the promotional material that it is a low alcohol beer promotion. • The in-house offer of a consistent price for a particular type or brand of liquor across the entire trading hours of the premises on a given day or night, providing the price is not so low that it will, in itself, encourage the excessive consumption of alcohol and intoxication. • Promotions of particular brands of liquor that provide incentives to purchase the brand by virtue of a consistent discounted price, offer a prize etc., that do not provide an incentive to consume the produce rapidly and to excess. • The provision of a complimentary drink to invited guests, provided the invitation is via a mail list or other direct correspondence maintained as part of a bona fide club/reward system (i.e. where persons have acknowledged their willingness to receive such invitations and a list of names has not been developed from, for example, a competition).
UNACCEPTABLE PRACTICES • The external advertising of a complimentary drink upon arrival, unless the drink is provided ancillary to another service such as accommodation or food. • Drinks that offer alcohol in non-standard measures and or by virtue of their emotive titles such as – ‘laybacks’, ‘shooters’, ‘slammers’, ‘test tubes’, ‘blasters’ – and their method of consumption encourages irresponsible drinking habits and are likely to result in rapid intoxication. • Drink cards that provide a multiple of free drinks, extreme discounts or discounts of limited duration on a given day or night and or have the capacity to be readily stockpiled by patrons or transferred to other patrons. In other words, the drink card must not, by design or potential misuse, create an incentive for patrons to consume liquor more rapidly, and/or in greater amounts than they otherwise might. • Promotional cards, vouchers or incentives providing free or discount drinks which are distributed away from the licensed premises. • Promotions of cheap alcohol, for a limited duration, in which cheap alcohol is the enticement for people to consume liquor on the premises and which may encourage the irresponsible consumption of liquor (unless indicated as an ‘Acceptable Practice’). • Any labelling or titling of promotions that may encourage patrons to consume liquor irresponsibly and excessively to an intoxicated state. • The refusal to serve half measures of spirits on request or provide reasonably priced nonalcoholic drinks. • Any promotion that encourages a patron to consume liquor excessively – ‘all you can drink’ offers, ‘free drinks for women’, ‘free drinks for women all night’, ‘two for one’ – and to consume liquor in an unreasonable time period.
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U.G.L.Y. goes Clubbing It’s that time of the year when bartenders in venues across Western Australia get involved in the Leukaemia Foundation’s U.G.L.Y. Bartender of the Year and don the U.G.L.Y. gear until 14 November. Clubs WA is a proud supporter of this innovative initiative and over the last eight years WA’s generous bartenders and their venues have raised over $1 million for the Leukaemia Foundation. The funds raised by U.G.L.Y. Bartenders provide people living in regional WA with accommodation in the city close to their treatment centres. Every $80 raised by an U.G.L.Y. Bartender provides a homeaway-from-home for one night, helping people with blood cancer access vital treatment and relieving them of a financial and emotional burden when they need it most. In 2017 Clubs WA is encouraging Clubs across the state to get on board and register to be U.G.L.Y. – already clubs from Eaton Bowling & Social Club in the south to Ord River Sports Club in the north have signed up to be U.G.L.Y. this year.
When asking Onslow Sports Club registered U.G.L.Y. Bartender, Reece Bates, why he is being U.G.L.Y. in 2017 he stated: “It’s a great honour to be able to help and raise funds for those in need, it is what we pride the Onslow Sports Club on and being a not for profit organisation, run by a committee of volunteers, our main goal is to help and distribute funds back into the community and those in need. We’re raising funds for U.G.L.Y. Bartender of the Year through a range of events, most recently at our local rodeo.”
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To help with fundraising the Leukaemia Foundation provides the comprehensive U.G.L.Y. kit to each registrant, containing the famous U.G.L.Y. Tees, as well as a barmat, merchandise, fundraising ideas, posters, flag bunting and more. The idea is to put the ‘fun’ in to fundraising and come up with events and fundraisers that your patrons will love and gives them a reason to come to your venue for something a little bit different. Some of the quirky ideas clubs have come up with in the past include a 24 Hour Bowls Comp, Barefoot and Blue Bowls, inter-club sporting comps, car boot sales, rockabilly nights, local tradie auctions, raffles, drink and meal specials, dedicated fundraising days at the club, live music events, thong throwing competitions and more - in fact the more creative the better!
And there are great incentives for being U.G.L.Y., from fabulous UberBartool™ Kits to JB HiFi and RedBalloon vouchers to Flight Centre Gift Cards. And the highest fundraiser in WA will take home a $3,000 Flight Centre Gift Card, and their venue will receive the Hoshizaki Lancer prize of an ice machine or products and services to the value of $7,500. And the U.G.L.Y. Trophy and accompanying prestige of course. So get involved and be U.G.L.Y. this year by registering at www.uglybartender.org.au, or call Ellissa Dohnt at the Leukaemia Foundation on 0412 297 770!
CLUB TRADING HOURS WRITTEN BY CLUBS WA MANAGEMENT As per the Liquor Control Act 1988 RESTRICTED CLUB LICENCE The trading hours under a club restricted licence are determined by the Director on a case by case basis. Clubs with Restricted Club licences are reminded to review their licence documentation (all pages) to verify your specific trading hours.
TAVERN LICENCE The trading hours under a tavern licence, as per s.98 of the Liquor Control Act, are: • Monday to Saturday: 6:00am to 12-midnight; • Sunday: 10:00am to 12-midnight.
FULL CLUB LICENCE
Christmas Day
In general, a club licence*, as per s.98E of the Liquor Control Act, is authorised to operate during the following trading hours:
12-noon to 10:00pm - ancillary to a meal only (exemptions apply for lodgers).
• • •
Monday to Friday: 6:00am to 12-midnight (or to 12:30am if ancillary to a meal supplied by the licensee); Saturday: 6:00am to 1:00am the following morning; Sunday: 10:00am to 10:00pm.
Christmas Day In the case of Christmas Day, the permitted trading hours are between 12:00pm (noon) and 10:00pm where liquor is sold ancillary to a meal supplied by the licensee (unless the sale is to a lodger who is a member of a club).
New Years Trading is extended from the normal finishing time until 2am the following day.
New Years New Year’s Eve from 12-midnight until 2:00am on New Year’s Day. MANDATORY LIQUOR TRAINING If you are beginning to hire casual bar-staff or volunteers to assist your club during the busy summer period, just a reminder that any individual involved in the sale or supply of alcohol must have their RSA certificate, and at least one ‘Approved Manager’ must be on the club premises at all times. Clubs WA member clubs can take advantage of 50% off RSA and Approved Manager training through our website www.hospitalityalliancetraining.edu.au.
SPECIAL FACILITY LICENCE
This discount can be passed onto your staff, volunteers and members, and course prices with the discount are as per the below: • RSA - Provide Responsible Service of Alcohol (SITHFAB002) - $17.50 • Approved Manager - Manage Legislative Responsibilities for the sale, supply and service of liquor (MLPLCA401A) - $69.50
The trading hours under a Special Facility Licence are unique to each club so please make sure to check your licence document (all pages) to verify your trading hours.
Please call Clubs WA if you are unsure of your club’s discount code.
*Please check your licence documentation to verify the trading hours for your club as you may have additional conditions imposed on your premises. If you are unsure of your licence detail please call Clubs WA on 1300 640 616.
If you have any questions about your trading hours or liquor licence; or need assistance applying for an Extended Trading Permit or Occasional Licence, please contact Bob Shanks on 1300 640 616 or at BobS@clubswa.com.au.
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IRON JACK is a mid-strength, contemporary Australian lager brewed with our hot, rugged climate in mind. Give it a whiff and you’ll pick up a hint of hop aroma – give it a gulp and you’ll see the bitterness has been kept low so you get maximum refreshment, to crush your thirst.
AVAILABLE NOW
ALCOHOL & NON-MEMBERS FROM CLUBS WA MANAGEMENT
WHEN CAN I SELL AND SUPPLY ALCOHOL TO NON-MEMBERS? A club licence authorises the sale of liquor to members and their genuine guests, the Act does allow some flexibility to permit clubs to cater for non-members. To the guests of members, ancillary to a meal If your club is supplying meals for your members, then members are permitted to invite an unlimited number of guests for a meal at the club, and alcohol can be served ancillary to this meal. These guests must have been specifically invited to the club by a member, AND prior notice of the guest’s attendance must have been given to the club. Please note this must also be in accordance with your club rules and constitution. To the guests of members, at a member’s function Under a club licence, alcohol can only be sold/ supplied to a member, however it can be consumed by a member’s guests at a function held by (or on behalf of) that member. The common example here is a wedding held at a club. In this instance, a member must pay for the food and beverage for all of their guests attending the wedding, and then this member can provide alcohol free of charge to an unlimited number of
their guests. It is recommended that the “member” in the instance of a wedding, to not be the bride or groom, as if they leave the venue (to take wedding photos for example) then the sale/supply of alcohol theoretically must stop as the “member” is no longer on the premise. To persons who are not members or guests, under an Extended Trading Permit There are instances where people who are not members or guests may be invited to the club in the case of club open-days (where you want to attract and recruit new members); at functions associated with your AGM; fundraising events; and your club awards and presentation nights. For such special occasions, a licensee of a club can apply for an ETP to sell alcohol to persons who are neither members nor guests (up to 12 functions per year). CONTINUED ON PAGE 23...
With support from the Waste Authority, Clubs WA will be hosting a Waste Management Workshop and Think-Tank for members in early 2018. CLUB COMPLIANCE - CONTINUED ON PAGE 23
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ADMINISTRATION
INDUSTRY NEWS
INDUSTRIAL RELATIONS COMPLIANCE
LEGISLATION
CONSULTING TRAINING - 50% OFF
DEVELOPMENT WEBSITE
INDUSTRY RECOGNITION
CLUB COMPLIANCE - CONTINUED FROM PAGE 21
When would the club be required to apply for an Extended Trading Permit?
If your club is planning a function or special event for members and guests outside of your normal trading hours, an application can be made for an ETP to the Department of Racing, Gaming & Liquor.
As set out under section 60 of the Liquor Control Act, Clubs WA recommends your club apply for an ETP in the following situations: • The sale of alcohol to members and guests outside of your permitted trading hours for a function or special occasion; • The sale of alcohol to members and guests for a function/special occasion at a premise other than the licensed premises; • The sale of alcohol to persons other than your members for a function/special occasion; • The sale of alcohol to individuals who are members of another association/club (such as Rotary or Lions), but who are attending your club rooms for a common reason; and • The sale of alcohol in an area adjacent to your licensed premises. To reiterate the above, a common question posed to Clubs WA is: We have a club/club restricted licence and want to hold an event that is open to potential members and/or the general public. Do we need to get approval from RGL for this event?
Our Answer: YES. Your
club licence only permits the sale and supply of alcohol to your members (and up to 5 of their guests). To host the mentioned event, your club would need to apply for a ‘NonMembers Extended Trading Permit’ with RGL in order to be able to sell and supply alcohol to non-members. You can download this application on the ‘Liquor Compliance’ section of the Clubs WA Member’s Website, under ‘Extended Trading Permits’. To members of another association, under an Association Permit *The below does not apply to clubs that hold a club restricted licence If your club regularly hosts meetings for your local darts club, Rotary or Lions group, then your club can apply for an Associations Permit, which (once approved) will allow you to sell alcohol to members of those clubs and associations, as well as up to 5 guests for each of the members. However, you must also allow for this in your club constitution. ADVERTISING MEMBER & NON-MEMBER EVENTS Ensure wording “Conditions Apply” and “For the information of Members and Guests” are clearly used. Contact Clubs WA for clarification on this topic.
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Clubs WA Compliance Audit Service Clubs WA has designed a valuable assessment tool that will better prepare your club and staff for formal inspections from RGL, Consumer Protection, WorkSafe and other government departments.
On Premise Assessment Clubs WA is now available to visit your club and perform an audit of your governance and compliance responsibilities and obligations. For $100+GST (Metro Clubs Only) Clubs WA Management will visit your club and conduct this valuable assessment, which will then be followed up with a report of our findings. Post audit, and dependent on the findings, your club may like to book in a follow up session with Clubs WA for tailored advice. For our regional members, we encourage clubs in your area to apply as a group so we can visit your region at the same time and reduce travel fees. Clubs WA Consulting is now available to assist your club with a wide range of services to provide hands-on assistance. For a small administration fee, your club can access our services including: • Managing Special General Meetings • Independent process control for member disciplines • Financial reviews • Strategic assistance & planning • Plus more ++
For more details please contact: Linda Soerianto at Clubs WA on 1300 640 616 or at exec clubswa.com.au
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Smokefree Outdoor Eating Areas
A fact sheet written by the Government of Western Australia (Department of Health)
The Tobacco Products Control Amendment Act 2009 (the Amendment Act) came into effect on 22 September 2010.
Smokefree Outdoor Eating Areas
Smoking restrictions put into place in September 2010 prohibit smoking in outdoor eating areas unless you are in a smoking zone. An 'outdoor eating area' is a public place or a part of a public place: • that is provided, on a commercial basis, as an area where food or drink may be consumed by people sitting at tables, and • that is not an enclosed public place. Smoking bans will apply in outdoor eating areas, where people eat and or drink while sitting at tables, for example restaurants, cafes, delis, lunch-bars and other food outlets.
Liquor Licensed Premises
The responsible person (Owner/Occupier) of a liquor licensed premise that is not the subject of a restaurant licence may allocate a smoking zone up to 50% of all outdoor eating areas, provided the area is not already an 'enclosed public space'. A 'smoking zone' is a place in a liquor licensed premise that: • Is not in a place on the premise to which a restaurant licence applies, • is an outdoor eating area at the premise, and • has a total area not more than 50% of the whole area of that outdoor eating area. Owners and occupiers (the person in charge) of a licensed premises must make sure that the boundary between smoking and non-smoking areas is clear to everyone. Owners and occupiers of licensed premises have been encouraged to reduce the amount of second-hand smoke that their customers will be exposed to. They can choose to ban smoking entirely in their licensed premises.
Signs in liquor licensed premises
Smoking and non-smoking areas must be clearly separated at all times. ‘No smoking’, ‘Smoking prohibited’ or no smoking symbol signs must be easily seen by a person at a public entrance to the outdoor eating area and located within the non-smoking zone.
Responsibilities of owners and occupiers of licensed premises
The owner or occupier of a licensed premise (the person in charge) also commits an offence if a person smokes in an outdoor eating area. The Department of Health will provide suitable signs to assist Clubs in communicating the restriction.
Who enforces the smoking ban?
Local governments are mainly responsible for enforcing matters about smoking in outdoor eating areas and can appoint environmental health officers or additional officers, for example rangers, to assist with enforcement.
Penalties
If you smoke in an outdoor eating area the following penalties (fines) may apply: • maximum court imposed penalty – $2000 • infringement notice – $300. For more information please contact the Tobacco Control Branch: Telephone: 1300 784 892 Email: tcb@health.wa.gov.au www.health.wa.gov.au/tobaccocontrol *The above information was taken from the Government of Western Australia’s (Department of Health) ‘Smokefree Outdoor Eating Areas’ Factsheet. Links to the Factsheet and others can be found under the ‘Tobacco Compliance’ section of our Members Only website.
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STEP BY STEP GUIDE TO TRAUMA RESPONSE
DEVELOPED BY THE TRAUMA CENTRE OF AUSTRALIA
For information on the Trauma Centre of Australia’s service agreement offer for Clubs WA members, please contact: Micheal Jenkins (National Relationships Manager) on 0400 508 404 or at micheal.jenkins@traumacentre.com.au THE INCIDENT HAS OCCURRED... NOW REMAIN CALM
What to do Whilst this is a guide to the handling of a critical incident, there is always a certain amount of personal judgement in these situations depending on individual circumstances. In an emergency remember the following acronym – RECITE – and following the step-by-step guide to Trauma Response. Step 1: Is there a death of injury involved? Immediately call 000 Ask for ambulance, police or fire whichever is appropriate. • Ambulance where a person has suffered death or injury • Police if person has been involved in an assault, robbery, accident or other matter • Fire Service if there is fire or a rescue is required Notes • Gather any available blankets, pillows or clean cloths. • Do not move the victim unless instructed to do so by Ambulance operator or you are medically qualified to determine if that is the correct course of action. If victim has died: • Cover with a blanket but do not move. If the victim is Conscious: • Reassure victim by speaking to them. • Do not touch open wounds or remove anything from the victim unless instructed to do so. • Do your best to keep them warm and composed. Step 2: Is the area safe for other people? Yes, then please proceed to Step 3 No, In some case (imminent explosion or building collapse) clear the area of all people. Injured person may need to be removed from the area. If they can walk with assistance, then proceed to evacuation point otherwise they may need to be carried. YOU CAN DOWNLOAD A PRINTABLE VERSION OF THIS GUIDE FROM THE ‘ADMINISTRATION’ SECTION OF THE CLUBS WA MEMBERS WEBSITE.
R Remain calm E
Ensure everyone is safe including the victim
C Call emergency services as soon as possible I
Initiate company incident protocols if appropriate
T Tell and inform the victim that help has been
called and in on the way. Reassure them and speak in a calm manner. Cover them with a blanket to keep them warm.
E
Engage with people to see if there are medical people present. Delegate tasks such as getting a blanket or standing out the front of the building to direct emergency service workers.
Step 3: Call the Trauma Centre of Australia or your chosen trauma response provider. If you have a Service Agreement with Trauma Centre of Australia call:
61 03 94838889
This despatch line is operational 24/7 and will have a local specialist respond within 15 minutes. Step 4: Allocate Resources Delegate, • 1 person to ring Emergency Response • 1 person to stay with victim Note: Keep these two people close by each other, given Ambulance operators will want information on the victim including vitals. Immediate first aid may be required to be provided under instruction by Ambulance operators. Ask if anyone has formal medical training including first aid. Step 5: Remove distressed people If bystanders are distressed, remove them from the scene and keep them comfortable and sitting down.
R Remain calm E Ensure everyone is safe including the victim C Call emergency services as soon as possible I
Initiate company incident protocols if appropriate
T Tell and inform the victim that help has been called
and in on the way. Reassure them and speak in a calm manner. Cover them with a blanket to keep them warm.
E Engage with people to see if there are medical
people present. Delegate tasks such as getting a blanket or standing out the front of the building to direct emergency service workers.
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Meet two of our newest Corporate Partners MCR Cash Register & POS System
ICMI Speakers & Entertainment
A message from MCR Cash Register & POS Systems... MCR can trace its roots to the first cash register In 1879 James Ritty invents the mechanical cash register, having been inspired by a machine which counted the revolutions of a steam ship propeller. He sells the invention to Jacob H. Eckert, who forms National Manufacturing Company, later renamed ‘National Cash Register Company’ or NCR for short. Nearly 100 years later in 1974, a salesman and two techs working for a local NCR Perth office form MCR in Osborne Park (the name similarity is intended). You can still find one of our branded NCR cash registers in a WA museum. Today MCR builds on this proud history. We still sell and service Sharp Cash registers. Over 15 years ago MCR partnered with an Australian company ‘Ideal business Systems’. Since then we have become experts in all things Point Of Sale. Idealpos is the best POS software on offer, its easy to use yet powerful enough to cater to the most demanding of businesses and clubs. Idealpos is Australian and its affordable. Visit our office in Balcatta today or give us a call to arrange a free demonstration of our products and services.
ICMI Speakers & Entertainment provided Clubs WA Industry Forum attendees with a inspiring and motivating presentation from Neryl Joyce, known as Australia’s “Mercenary Mum”.
Andreas Nikakos Phone: 0413 962 074 Email: andreas@cashregister.com.au
BREWED IN QUEENSLAND
A number of attendees asked for Neryl and ICMI’s contact details on the day, so if you were interested in booking Neryl, or one of ICMI’s hundreds of other fantastic speakers, you can contact ICMI WA Owner, Brad Hopes on the below details. Brad Hopes T: 0414 453 100 E: brad@icmi.com.au A big thank you to Brad, Neryl and the ICMI team for supporting Clubs WA. As a not-for-profit community association, support from sponsors and industry providers makes a huge difference to our events and subsidised member programs.
Essential insurance for clubs Written by Arthur J. Gallagher
Clubs work hard in the interests of members. But sometimes things go wrong. That’s when clubs need to ensure they have the right insurance cover to protect them. Tania Newson from Arthur J. Gallagher Insurance Brokers in Perth says small and large clubs face similar risks, and all can benefit from mitigating these with a tailored insurance package. With Arthur J. Gallagher managing insurance for scores of clubs and associations across Australia, Tania says the most significant risks fall under the category of liability. “Liability is the critical aspect of insurance for clubs. It’s about making sure that they are appropriately covered and supported in the event of the club being sued for any reason. “Clubs by their nature welcome members of the public to their premises on an on-going basis, which makes public liability insurance essential,” Tania continued. “Public liability insurance offers protection for you, your staff and members of the public by covering the financial costs involved if a third party seeks compensation for your negligent actions.” Clubs face many more liability risks than that, though, which makes management liability insurance another sensible purchase, says Tania. “Breaches of workplace health and safety regulations and employment practices can happen to businesses of any size – clubs included. Unfair dismissal remains one of the major reasons Australian businesses find themselves being sued. Should that happen at a club, the costs of defending the claim – whether it’s genuine or not – can cripple a club financially, or even put them out of business entirely. “As well as providing coverage for employment issues, management liability insurance also covers costs associated with crime, cyber breaches and tax audits. It’s really worth considering,” Tania adds.
“Underinsurance happens all the time to businesses of all sorts,” explains Tania. “Sometimes it’s deliberately done as a means of keeping insurance premiums down, but that’s a very dangerous move. If your insurance payout doesn’t cover repair and replacement costs, clubs face having to pay from reserves, asking members to keep them afloat, or having to close their doors for good. It’s too big a risk to take.” When it comes to costs, insurance premiums are calculated on a club’s turnover, its activities, the overall value of its assets as well as its claims history. This helps it remain affordable for smaller clubs still in their growth phase, as well as larger clubs with established membership bases, and clubs with more complex risks, such as shooting clubs. However, seeking expert advice to make sure your club has the correct cover for its unique risks is crucial. “Having the right insurance program in place is about longterm sustainability, and it helps protect the reputation clubs work so hard to establish,” Tania says. “But insurance isn’t always easy for clubs to really get their heads around. “Insurance policies can be complex and can vary widely in terms of cover and exclusions. Many clubs base insurance purchasing decisions on the lowest price but if you do, you may well find you get what you pay for at claims time. “That’s where an insurance broker adds value to clubs. They know the common risks and have access to the best cover available on the market, and the best prices to pay for that cover. “We highly recommend that clubs appoint a broker to manage their insurance program on their behalf, so they can focus on what they do best – looking after the interests of their members and their communities.” Need advice on your club’s insurance program? Then call Tania on 08 6250 8322 or email tania.newson@ajg.com.au
What else do clubs need?
Alongside liability cover, clubs should also ensure they have adequate insurance for their property to cover costs associated with, for example, damage caused by fires or natural disasters. The trick here is for clubs to make sure they are insuring their assets at the correct level. Failure to do so can result in underinsurance, which means full replacement or rebuilding costs may not be covered in the event of a claim.
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Business Directory
Make sure to mention Clubs WA to receive great deals and discounts from suppliers.
Liquor Specialists
Legal Partner
Training Specialists
Lion Ph: (08) 9350 0407 www.lionco.com
Lavan Ph: (08) 9288 6000 www.lavan.com.au
Hospitality Alliance Training Ph: (08) 9417 7149 www.hat.edu.au
Carlton & United Breweries Ph: 132 337 www.cub.com.au
Accommodation
ATI-Mirage Training Solutions Ph: (08) 9218 9059 www.ati-mirage.com.au
Oatley Fine Wine Merchants Ph: 1800 628 539 www.buywine.robertoatley.com.au
Food & Beverage Specialists NestlĂŠ Professional www.nestle.com.au
Gaming Specialists
Crown Perth Ph: (08) 9362 7777 www.crownperth.com.au Metro Hotel Perth Ph: (08) 9367 6122 www.metrohotels.com.au
Gas & Energy Trans Tasman Energy Group Ph: 1300 118 834 www.tteg.com.au
TAB Ph: 13 23 68 www.tabtouch.com.au
Hospitality & Venue Specialists
Mal Atwell Billiards and Bingo Ph: (08) 9354 9150 www.malatwell.com.au
Stoddart Manufacturing Ph: (08) 9414 1343 www.stoddart.com.au
Winning Ways Ph: Farren Hotham - 0435 916 076 www.winningways.com.au
Finance & Strategic Management B&C Finance M: 0427 548 871 (Michael Saunders) www.bcfin.com.au
Fox Sports Venues Ph: 1300 301 415 www.foxsports.com.au Silver Chef Ph: 1800 337 153 www.silverchef.com.au Stanlee Ph: 0420 216 116 www.stanlee.com.au
Club Plus Superannuation Ph: (02) 9376 9422 www.clubplussuper.com.au
Monbell Ph: (08) 9228 4722 www.monbell.com.au
Francis A Jones Ph: 08 9335 5211 www.faj.com.au
Hisconfe Ph: (08) 9388 3400 www.hisconfe.com.au
Insurance
AV Partner
Arthur J. Gallagher Ph: (08) 6250 8300 www.ajg.com.au
AV Partners Ph: 08 9362 7653 www.avpartners.com
Nexus Risk Services Ph: (08) 9340 3421 E: clubswa@nexusrisk.com.au
Signs & Flags WA Flags & Banners Ph: (08) 9467 4646 www.waflags.com.au
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Music Licensing & Entertainment PPCA Ph: (02) 8569 1111 www.ppca.com.au APRA AMCOS www.apraamcos.com.au Moo Music Ph: 1300 139 913 www.moomusicnow.com.au ICMI Speakers & Entertainment Ph: Brad Hopes - 0414 453 100 www.icmi.com.au
Technology MCR Cash Register & POS Systems Ph: Andreas Nikakos - 0413 962 074 www.cashregister.com.au 21st Century Business Equipment Ph: (08) 9321 8902 www.21stcenturybuisness.com.au
Health, Safety & Community Road Safety Commission Ph: 1300 999 772 www.rsc.wa.gov.au St John Event Health Services Ph: (08) 9334 1311 www.stjohnambulance.com.au Act-Belong-Commit Ph: (08) 9266 4648 www.actbelongcommit.org.au
Club Jobs
The following is a list of opportunities available across Western Australia’s vibrant club industry. Do you have a vacancy open within your club? If so, we are happy to include it in the next issue of our newsletter, in our weekly e-updates and on social media. This is a free service for our members. Please email the job description to Holly at marketing@clubswa.com.au.
Yacht Club Bosun
Chef
Casual Food & Beverage Staff
Bar Staff
Advert from www.seek.com.au Perth Flying Squadron Club
Advert from www.seek.com.au Mandurah Offshore Fishing and Sailing Club
Casual Hospitality Staff
Advert from www.seek.com.au Swan Yacht Club
General Manager - Football Operations Advert from www.seek.com.au West Perth Football Club
Membership, Marketing & Corporate Relations Manager Advert from www.seek.com.au Byford & Districts Country Club
Advert from www.seek.com.au Perth Flying Squadron Club
Advert from www.seek.com.au Belmont Sports & Recreation Club
Administration Assistant Advert from www.seek.com.au Mount Lawley Golf Club
Training Coordinator & Sailing Coach Advert from www.seek.com.au South of Perth Yacht Club
Receptionist
Advert from www.seek.com.au University Club of Western Australia
Club Event Listings Don’t forget you can add your upcoming club events to our free events calendar on our www.myclubmycommunity.com.au website. Make sure to also share photos of your Clubs WA member sticker on our social media pages as part of a new competition. You can read more details on the My Club, My Community website.
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The Road Safety Commission is a proud Partner of Clubs WA.
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Clubs WA is proudly supported by leading industry partners and suppliers
Platinum Partners AV Partner
Legal Partner
Gold Partners
Silver Partners
Bronze Partners
Industry Supporters
PO Box 5101 South Lake WA 6164 • 2/12 Hammond Road Cockburn Central WA 6164 Email: info@clubswa.com.au • Telephone: 1300 640 616 • Facsimile: 1300 503 907 • Website: www.clubswa.com.au