Service Bulletin
The Voice of the Club Community
Issue 11, December 2015 - January 2016 “The Intern Edition”
Monthly Newsletter Design by Bronte Warren
In this edition Is your website doing right by your club?
05
Mandurah Boat Show
07
Annual General Meeting
09
Associations Incorporation Act
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December/January Clubs WA Service Bulletin
A message from Karen Giles, Clubs WA CEO CHIEF EXECUTIVE OFFICER
Dear Member, The work on this issue of Service Bulletin has been produced by our talented interns. These interns volunteer their time to assist on Clubs WA projects in return for some hands on work experience, which is a win-win for both parties. I trust you will agree they have done a great job on this issue. Thank you to Bronte, Fiona and Jacinta for your combined efforts in creating this publication. This month we also welcome back our Marketing and Communications Officer, Holly Hazel, who will be working on a number of marketing initiatives for our industry. We are very excited to have Holly come back to us after gaining strong exposure to media relations and grant applications during her time away. If you would like to contribute any ideas for promoting our industry, please email Holly at marketing@clubswa.com.au. Clubs WA will be seeking the expertise of an Events contractor to produce our Awards for Excellence event next year. The 2016 event will be our 10th year anniversary of celebrating our industry and we look forward to showcasing our club talent on June 11th at Crown Perth. Until the February issue of Service Bulletin, best wishes for a happy and prosperous Christmas and New Year. Karen
Karen Giles OPERATIONS MANAGER Bob Shanks training@clubswa.com.au ADMINISTRATION MANAGER Linda Soerianto exec@clubswa.com.au ACCOUNTS ADMINISTRATOR Michelle Hall admin@clubswa.com.au MARKETING & COMMUNICATIONS OFFICER Holly Hazel marketing@clubswa.com.au SERVICES Juanita MacDonald services@clubswa.com.au
A message from The Interns
ADMINISTRATION TRAINEE Isabella Johnstone info@clubswa.com.au
Dear Member, We would like to take this opportunity to thank Karen Giles and all the staff at Clubs WA for giving us the opportunity to write and design the “Intern Edition” of the Service Bulletin. As university students it can be extremely difficult to gain experience in our individual fields. Clubs WA has provided us with invaluable knowledge and skills which we can take into our future job roles and we are eternally grateful for this.
For more information on anything printed in this issue of the Service Bulletin, please call 1300 640 616. Facebook/ClubsWA
As we entered the Clubs WA offices on our very first days as interns we could not have asked for a better welcoming. Each and every staff member had no hesitation in helping us with our many problems we ran into! Not only have we furthered our skills in both writing and design, we have also gained an insight into the clubs industry.
Twitter/ClubsWA Facebook/HospAllianceTraining Twitter/HATraining
Fiona and Jacinta took on the roles of both researching and writing the various articles in this bulletin while Bronte worked tirelessly on putting it all together. While we have all improved on the knowledge we already obtained we have also learnt an array of new skills from each other. We hope you enjoy reading our “intern edition” of the service bulletin as much as we enjoyed making it. Kind regards, Fiona, Jacinta and Bronte
For more great tips and stories visit clubswa.com.au
State Council Please address emails for State Councillors to exec@clubswa.com.au
CLUBS WA PRESIDENT Wally Maker
METRO COMMITTEE MEMBER Tom Helm
REGIONAL VICE PRESIDENT Greg Hadlow
REGIONAL COMMITTEE MEMBER Ray Maclean
METRO VICE PRESIDENT Keith Bransby
METRO COMMITTEE MEMBER Geof Irvin
TREASURER Chris Richardson
REGIONAL COMMITTEE MEMBER Max McDonald
METRO COMMITTEE MEMBER Don Bartlem
METRO COMMITTEE MEMBER Ray Mansfield
REGIONAL COMMITTEE MEMBER Stan Sherry
REGIONAL COMMITTEE MEMBER Leone Bolto
Awards for Excellence 2016 Register your expression of interest today to be included in the 2016 Awards for Excellence mailing list. Once on this list, you will receive the latest event news and ticket specials before anyone else. Email Holly at marketing@clubswa.com.au to register your expression of interest. 2015 saw the biggest Awards for Excellence yet, with an attendance of more than 450 of the States’ club delegates, industry supporters, government representatives and media. The nights most popular award categories included: • Volunteer Club Contribution Awards • Club of the Year • Member’s Choice Club of the Year, and • Clubs in the Community Clubs WA 2016 Awards for Excellence - Saturday 11th of June 2016 - Crown Perth
Save the date! 3
Is your website doing right by your Club?
Written by Fiona Hickey
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n 1993, the first ever website was launched. Now, in 2015, there are over 14.3 trillion webpages across the internet. There has never been a better time and more of a need to set up and cherish your Club webpage. Very few people still resort to phone books and newspapers for phone numbers and information; it all comes from a click and a search into Google. Although it is becoming increasingly easier to build a website, simply creating the website is not enough anymore. In order to generate traffic, your website must be great; it must stand out from the other trillions of webpages out there. For most businesses, your website is the first thing people will see, that’s your first impression. Even if people are just going onto your website to get your address and phone number, their eyes will wander all over your website. People will see the quality of your website as the quality of your Club. Many Clubs and smaller businesses maintain that they do not need a website as they are a local business that appeals to the community. However, reports have shown that 97% of consumers search online for what they’re looking for and over half of them are local searches. Firstly, your web design has to be simple and easy to look at. Nobody wants to spend hours trying to understand what’s going on and where everything is on your website. Simplicity has a wonderful way of easing up things for people and taking some stresses out of their hectic lives. For a Club website, all you really need are a few select pages of information and what’s going on within
your Club. As Leonardo Da Vinci once said “simplicity is the ultimate sophistication”. If you bombard your website with pointless information, your website then begins to look crowded and people don’t know where to find what they’re looking for and what to read. In the information section of your Clubs website, you should include what your Club is all about. Every business needs a story of how you got there, what it took, what you’re all about and your goals and aspirations. A story always makes your customers relate to your Club on a more personal level, it creates a bond and trust between your customers and your club. People throughout the internet are infamously low on patience so make sure your website is speedy. Reports have shown that if a webpage does not load within 3 seconds of clicking, 40% of users will leave the page. If your customers leave your Club webpage due to a slow website, it is unlikely that they will ever return to that site. In recent years, the internet has become so competent at giving us what we want instantaneously that we have developed an even shorter attention span. Try to minimise pop-up menus and advertisements on your web-page, they’ll make your Club website progressively slower. Although having a good looking website is important, it’s no good if your website is not user friendly and cannot be found.
Getting your website out there and generating traffic is the key to success. There are plenty of companies out there that can advertise your website online for a small fee. You need people to know about your website before they’ll go onto it. Keeping your website fresh and interesting is another key element to adding value to your Club through your website. Keep updating your website regularly with events happening in your Club and different promotions. If your website is not going to have any new content, it is unlikely people will return to your website. Link your social media feeds to your website by adding a social media widget. Social media widgets provide a live feed of your Twitter, Facebook, Instagram and other accounts. This is also a great way to enhance your social media reach. It is clear that by not having a website for your Club you are passing by potential customers and new opportunities. However, a bad website is in fact worse than no website. While not having a website for your Club does limit the possibilities for your Club, having a bad website can reflect extremely badly on the Club. On the contrary, there is no reason to have a bad website as there are hundreds of amazing websites out there which makes creating and designing your Club website as easy as 1,2,3. In the words of Paul Cookson; “websites promote you 24/7: no employee will do that”.
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Mandurah Boat Show Written by Jacinta Houzer
WA
’s most popular boat show - the Mandurah Boat Show - takes place annually across three days in October. This year, the event took place from the 9th to the 11th of October, and was held at the award winning Mandurah Ocean Marina. Run by the Mandurah Offshore Fishing and Sailing Club, the event first began in 2001 and has grown exponentially since. Today, it is the third largest boat show in Australia, and attracts well known boat makers from around the world. The aim of the show is to ‘explore, promote and celebrate Western Australia’s unique boating lifestyle’. Displays range from big boats on water to trailer boats, jet skis, tinnies and kayaks, as well as fishing tackle and accessories, the latest electronics, outdoor gear, tourist and travel information, lifestyle products and more. Each year, the show hosts a number of events which provide entertainment for the whole family. Such events included; free boat and kayak rides, cooking demos, fishing demos, fashion parades, pirate shows for the kids, a kid’s casting competition, safety information sessions, and more. This year Yachting WA with the assistance of Mandurah Offshore Fishing and Sailing Club ran a ‘tackers introductory to sailing course’, which gave children the opportunity to trial sailing over the weekend. Over 400 children participated in the course. New to this year’s show was the Fishing Forum. The Fishing Forum was a great success, designed to provide more interactive and informal information to patrons. The Forum included a casual stage area where a number of discussion topics were presented along with a Q&A session. It was a great way for visitors to gather information about fishing, and created a platform for which they could speak to experts
in a one-on-one scenario. Another highlight from the show included an appearance from Paul Worsteling. Paul is well known for hosting the TV show IFish which airs on Network Ten. This year, The Mandurah Boat Show attracted over 20 000 patrons. Andrew Henshaw, the General Manager of the Mandurah Offshore Fishing and Sailing Club (MOFSC) says “the event provides enormous benefit for the community, the club and its members. The Mandurah Boat Show attracts many tourists and visitors to the Mandurah area, by giving Mandurah global exposure through advertising nationally and internationally. Local businesses benefit also, as it provides an opportunity in which they can promote their products and services to a larger audience.” “Holding such an event is a great benefit to the club as it creates exposure and the opportunity to showcase the clubs facilities. It also creates an opportunity to bring in new members to the club, and brings the community together,” he said. “It provides a great advantage to members as it is an opportunity for them to showcase their club with pride. They get involved in the boat show through volunteering, which builds member comradery,” said Andrew. If you would like to learn more about the Mandurah Offshore Fishing and Sailing Club and their events, visit their website: www.mofsc.com.au
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Crown Perth Celebrates 30 Years!
Crown Perth is proud to be a longstanding partner of Clubs WA and is excited to announce that from 30 December will be celebrating its 30th birthday year! Having undergone a remarkable transformation since opening in 1985, Crown Perth has become WA’s only premier integrated resort with two luxury hotels, and a third six-star hotel, Crown Towers, set for completion in 2016, world-class convention and gaming facilities, multiple award-winning restaurants and outstanding entertainment. With fantastic accommodation and restaurant deals, a great range of festive menus and lots, lots more, Crown Perth is the place to be this summer!
transformed into a spectacular theatrical experience that will redefine your expectations of theatre. Good seats are still available with best availability in February – book now at Ticketmaster to avoid missing out. Crown is also offering a number of fantastic pre-show dining offers for The Lion King to make your experience even more special. Treat yourself to a pre-dinner feast between 5.30pm and 7.30pm at Atrium buffet and enjoy a range of tantalising new dishes from $60* (from Wednesday to Friday), or enjoy spectacular pre-dinner menus at Modo Mio, Market & Co, Bistro Guillaume and Silks.
Make this a Christmas to remember with a fantastic array of festive menus and entertainment at Crown. Feast on all of your festive favourites with an all you can eat buffet at Carvers from just $16.95* for lunch or dinner until 24 December. Plus, present your Crown Club Card before 20 December for your chance to win one of five gourmet hampers full of Christmas treats! Also, with a delectable French menu at Bistro Guillaume, an unforgettable Chinese banquet at Silks, and a flavoursome menu at Market & Co, you are spoilt for choice this Christmas at Crown. For full festive menus, visit crownperth.com.au.
If you love coming to Crown Perth then why not join thousands of other Crown Club members and be rewarded for doing things you enjoy! It’s free to join and the benefits start rolling in every time you dine, stay or play at Crown Perth. You’ll automatically receive 10% food discounts at selected casual restaurants, discounted parking, special offers and bonuses, and much more. Also, when you celebrate your birthday at Crown Perth you can receive a complimentary glass of sparkling wine and birthday cake,* as well as a prize draw in your birthday month! You can join Crown Club by downloading a form from crownperth.com.au and dropping it off at one of the Crown Club desks at Crown Perth, or simply visit Crown and speak to one of the friendly team.
Indulge in a Summer Essentials package at Crown Promenade and relax by the pool before retreating to your newly refurbished guest room from just $268*. With a bottle of sparkling wine and buffet breakfast at Market & Co included, there’s never been a better excuse for a summer getaway! For the ultimate Crown vacation, book a Family Escape package at Crown Metropol which includes two nights in an exquisite Luxe King or Twin Room, a bottle of sparkling wine and chocolates from $269* per night based on a two night stay. Clubs WA members can also take advantage of an exclusive offer with 20% off the best available daily rate.** This special offer has been extended until 30 December 2016 - to book call 1800 556 688 and quote ‘Clubs WA’ (subject to availability).
For an easy and convenient way to enjoy all that Crown Perth has to offer, hop aboard the Crown Bus and enjoy a full day of fun for just $10 for Crown Club members. The Crown Bus Fun Pack includes transport to and from Crown Perth, a delicious lunch at your choice of Carvers, 88 Noodle Bar or Snax and bonus vouchers for a bit of extra fun! If you’re not a member, sign up for free when you arrive at Crown Perth and start enjoying all the member benefits straight away. You can also treat yourself and your friends to a private-party chauffer service with Crown Bus. Whether it’s a ladies day, birthday celebration, Christmas party or anything in-between, let Crown Bus take care of the driving, with service available seven days a week, day or night – prices start from just $10*.
Crown Perth is proud to bring world-class entertainment to your doorstep, hosting an exciting line-up of acclaimed musicals and shows every year. Seen by over 80 million people, Disney’s landmark musical event The Lion King is now playing at Crown Theatre! Brilliantly reimagined by acclaimed director Julie Taymor, Disney’s beloved film is
For more information or restaurant and hotel bookings, visit crownperth.com.au or call 1800 556 688. *Terms and conditions apply, visit crownperth.com.au for details.
The 2015 Annual General Meeting
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AGM & Club Industry Forum Written by Jacinta Houzer
T
he 2015 AGM and Club Industry Forum took place at Ascot Racecourse on the 27th of October. Each year, the event focuses on bringing the clubs community together, networking, and discussing topical issues in the industry. This year, the event hosted more than 100 attendees. The event began with a mini expo, then attendees later split into two groups, attending a training workshop of their choice; either a Customer Service Workshop hosted by our very own Michelle Hall or a Social Media Workshop hosted by Sherryn McBride from Marketing Talk. Providing excellent customer service is essential for the success of any business. As such, the Customer Service Workshop provided attendees with an outline of the best customer service practices to implement at their club. These included a summary of the skills that assist in providing great customer service, how best to manage complaints and how to communicate effectively, both face-toface and over the phone. The Social Media Workshop on the other hand gave attendees a rundown of the current social media landscape, and how best to implement social media skills to create a better online presence.
Social Media is an increasingly popular method of communication and advertising so it is very important for clubs to keep on top of this and have the skills to utilise social media to their advantage. Some of these advantages include; increased exposure, growing business partnerships and reducing marketing expenses. Following on from the workshops was the AGM, Clubs WA CEO Karen Giles gave a brief outline of changes to the Associations Incorporation Act for members (please refer to page 14 for more information.) We also had guest speaker, Mr Barry Sargeant from RGL run a Q&A session. Some of the questions included liquor licencing, specifically different types of licences available. The AGM was then followed by a delicious lunch and drink selection at the Ascot Member’s Lounge, with a scenic view of the racecourse where we were able to witness the races from a superior view. We would like to thank all attendees of this year’s AGM and Club Industry Forum. We hope you found the event to be of value and benefit to your club. Full AGM minutes can be found on the Clubs WA website: www.clubswa.com.au
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Should you invest more into super or property? With current interest rates at the lowest they have ever been and expected to stay low in the short term, it may be tempting to borrow more and buy an investment property. On the other hand, super provides a number of tax effective advantages, which cannot be ignored as an essential component of your overall wealth accumulation strategy. Before you make the decision to invest, it may be worthwhile revisiting some of the core principles of investing. Of course, all of our personal situations are unique, and deciding on an effective strategy for long-term investing requires careful consideration. Without trying to cover every possible scenario, we’ve included an overview of THREE main issues you could consider.
1. Your investment timeframe and level of risk Like super, property is also a long-term investment and this should be taken into account if you’re planning to retire in the next few years. While you may be able to comfortably meet your mortgage requirements at current levels, starting a new mortgage is usually a 25 to 30 year commitment and rates can vary significantly over that time. Coincidently, if your investment property is not rented for a period of time, or there may be maintenance and repair issues, then you need to ensure you have sufficient cash reserves to cover these unexpected expenses. Super on the other hand will allow you to reduce your contributions when your cash flow is running low. However, once you contribute to super, your funds are generally not available until early retirement age (currently 56 years) and there are also restrictions as to how much you can put into super.
Within each of the investment options, there are a number of different investment managers that select assets across a broad range of sectors. In addition, each asset class is diversified within because of the mix of investment managers selected with different styles to complement each other.
3. Select tax-effective investing, but beware of super contributions caps Investment earnings on super are subject to a maximum tax rate of 15% (rather than your marginal tax rate) and any withdrawals you receive after age 60 and retired are tax free. As super provides a number of tax advantages, the government restricts the amount you can pay into super and receive concessional tax benefits. For most people, the current annual limit for pre-tax contributions (called a concessional contributions cap) is $30,000. Pre-tax contributions include ‘salary sacrifice’ arrangements and the employer superannuation guarantee payment (currently 9.5%). After you reach age 50, you can contribute an additional $5,000 per financial year. The main advantage of a salary sacrifice arrangement is that your contributions are taxed at 15% when it is received by the superannuation fund, instead of at your marginal tax. However, if you exceed the concessional contributions cap, these excess contributions are taxed at your actual marginal tax rate, plus an interest charge. Property also has a number of tax advantages, such as allowing deductions to be claimed for expenses incurred (for example interest debt, costs for repairs) on an investment property. The ASIC Money Smart website has a useful calculator which you can also use to compare your super vs mortgage options. Go to moneysmart.gov.au/superannuation-and-retirement/ how-super-works/super-contributions/super-vs-mortgage
2. The importance of diversification Your home and your super are probably the two biggest investments you will ever have. The basic rule of successful investing is not to have all your eggs in the one basket. Like any asset class, property experiences price movements and periods of negative growth. With your home taking up a significant proportion of your total investment portfolio, adding an investment property to your portfolio may tip the balance of overexposure in one particular asset class. To achieve more consistent long-term returns, you need to invest across a range of different types of investments. Most super funds provide members with investment choice which means you can vary your investment allocation across all assets classes.
Get advice Both super and property are long-term investments and can certainly provide you with a comfortable lifestyle at retirement. As there are tax implications with either approach, it is recommended you get financial advice to see which strategy works best for your circumstances. Club Plus Financial Planning can assess your situation and provide you with options that will take into account your longterm income needs. To enquire about our services and costs, call (02) 9376 9428 or email for an appointment on advice@ clubplussuper.com.au
Tips on how to save money over Christmas
Save on your energy costs Commercial Suppliers have been working tirelessly to develop new innovative products that are more energy efficient so there are some great opportunities to save on energy costs if you are looking at upgrading or replacing any of your commercial equipment. A few of the products include the New Active Core refrigerator from Skope and the Deep Fryers by Frymaster. The Active Core refrigerator is a new glass door chiller combining SKOPE’s revolutionary new ActiveCore technology with a modern frameless aesthetic design. These models provide market leading energy savings along with new features to deliver optimal performance, efficiency and reliability. The energy savings can be as high as 218% when comparing the New Active Core to your current model. The Frymaster range of deep fryers have been designed and manufactured to be energy efficient but also provide a great quality, consistent product. This is based on research which concluded that by managing oil quality you not only money, but ensure you provide consistent great
quality food. In order to keep your chips tasty and fried fish golden, the oil in deep fryers needs to be kept fresh (filtered), at the ideal temperature and away from factors that will break it down quickly such as water. With these things in mind we can help advise you on the fryer and filtering options that would work best for you based on the volumes you produce.
Save on Breakages deterioration Some glassware and crockery is tougher than others which is all determined by the design and manufacturing process and the quality controls in place. Some suppliers are offering lifetime guarantees against rim and edge chipping as they are so confident in their products. Often the chipping and cracking happens in the washing processes due to stacking and this is very difficult to monitor as each member of staff is different so If you need help selecting a more robust product please talk to our consultants on 08 9388 3400 to work out the best ranges for you. You can now buy online at www.hisconfe.com.au, if you are already a customer please call us for your online account details. Alternatively visit us in store at City West Shopping Centre.
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Associations Incorporation Act
Changes to Associations Incorporation Act take place next year. As you may be aware, licensed clubs must adhere to two main governing Acts – the Liquor Control Act and the Associations Incorporation Act. Both Acts have been under review and now the Associations Incorporation Act [AI Act] is being finalised.
What does this mean for your club? The AI Act will be supported with regulations and revised model rules, and all will need to be included in your constitution. Although the AI Act comes into force on 1st July 2016, clubs will still have up to 3 years to transition to the new Act. However, if your club has moved premises since you last lodged your constitution, you only have 90 days from the Act commencing to notify the Department of Commerce, Associations Branch, of the change in address to your club premises. This can be done via Associations Online. In addition, the accounting and financial reporting requirements will apply from the first financial year of a club that commences on or after 1 July 2016. For example: A club with a financial year that runs from 1 July to 30 June must comply with the requirements from 1 July 2016. A club with a financial year that runs from 1 January to 31 December must comply from 1 January 2017*. *Please also see Page 22 regarding Auditing Requirements.
An important change to the AI Act will be that, after the transition period, where your constitution is silent on aspects of the Act, the model rules will apply. This means for example, that if you do not have a dispute resolution clause in your constitution, then you must refer to the model rules for disputes between members and also between members and your club. Clubs WA has been receiving enquiries on the changes to the members register. We have put forth the view to the Department of Commerce that there needs to be a clear understanding of when members can access the register and have asked them to clarify if there can be any safe guarding of the register from members who haven’t followed the club rules for dispute resolution first. The Department of Commerce is currently preparing fact sheets and other information to assist with the transition period. The Associations and Charities Branch will also be running an education and awareness program and have committed to a specific meeting for Clubs WA member clubs.
Clubs currently working on updating their constitution are encouraged to call Linda or Karen at Clubs WA first, for assistance in this process.
Summary of Main Differences between the Associations Incorporation Act 1987 and the Associations Incorporation Bill 2014 Associations Associations Incorporation Incorporation Act Act 1987 1987 Specific eligibility criteria.
No statement of the basic duties of committee members, notwithstanding that they apply at common law and therefore the committee members are subject to them.
No prohibitions on certain persons being committee members.
Financial records, reporting and accountability.
AssociationsIncorporation IncorporationBill Bill2014 2014 Associations •
Modernised specific eligibility criteria.
•
Removal of the restriction on an association ‘trading’ so long as not-for-profit character is maintained.
•
The duties that exist at common law have been codified in order to clarify committee member/officer obligations and reduce uncertainty i.e. duties of: care and diligence; to act in good faith in the best interests of the association and for a proper purpose; not to misuse position or information; to prevent insolvent trading.
•
Breach of duty requires intent element which is unlikely to be satisfied if person has acted in good faith.
•
Business judgment rule and reliance defences available.
•
Person cannot be a committee member if: an undischarged bankrupt or their affairs are under insolvency laws; or if within the previous 5 years have been convicted or imprisoned for indictable offence in relation to promotion, formation or management of body corporate, offence involving fraud or dishonesty or offence under the duties provisions of the Bill.
•
Commissioner may grant leave for the person to act as a committee member.
•
Three tiered system based on revenue: o Tier 1 <$250,000 (no review or audit) o Tier 2 $250,000 to $1,000,000 (review) o Tier 3 $>1,000,000 (audit) Qualifications of reviewer/auditors to be prescribed in the regulations. Reviewer must be member of professional accounting body. Auditor must be a member of professional accounting body with public practice certificate. Solvency declaration required for tiers 2 and 3 as part of the management committee declaration included in the financial report. Members have the right to inspect the register of members. o An association’s constitution may require members to provide a statutory declaration in order to request a copy of the register. o Members may also request a copy of the register, subject to a reasonable fee for doing so. Register must not be used for improper purpose. The use of the register for advertising purposes is an improper purpose unless that use is approved by the association concerned. In order to protect the privacy of members, the register may now include a members’ email address as an alternative to a residential or postal address.
•
• Members have the right to inspect the register of members for association business only. Silent on reason for inspection.
•
•
• No specific power to appoint a statutory manager.
•
The Commissioner may apply to the State Administrative Tribunal (SAT) for the appointment of a statutory manager to temporarily administer the affairs of an incorporated association.
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SAT can appoint a statutory manager on the basis that the association is not functioning effectively in accordance with its objects or purposes or the Act and the appointment is likely to improve the functioning of the association and is in the association’s best interests.
Commissioner may direct the transfer of an association’s undertaking to another body corporate
•
Transfer of undertaking provisions have been removed because they have not been used since the transfer of incorporation provisions were introduced in 2010. The transfer of incorporation provisions enable an association to transfer its incorporation to certain other legislation e.g. Corporations Act 2001 (Cth).
No Dispute Resolution requirement – issues resolved internally and if not, dealt with at Supreme Court level.
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Requirement to include in constitution procedures for dealing with disputes beween members of the association or disputes between members and the association.
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Where a dispute cannot be resolved internally, the association or member may apply to the SAT for a determination. The SAT will be able to refer the matter to mediation or make appropriate orders.
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Simplifies the procedures for the voluntary winding up or cancellation of incorporation, including the process for the distribution of surplus property.
Association may be voluntarily wound up or it may be wound up by the Supreme Court.
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Sharks raise $100,000 for the Cancer Council Written by Fiona Hickey
Last month, the East Fremantle Football Club and the East Fremantle Women’s Football Club both set out to walk and run around the 328m oval at ATOM Stadium for 24 hours. This event was all part of the Relay for Life Fremantle to raise much needed funds for the Cancer Council. Along with twenty six other teams, the East Fremantle Football Club raised a massive $100,000 for the fund. Members of the participating teams gladly walked until the early hours of the morning to support the Cancer Council. The East Fremantle Football Club collectively decided to do the Relay for their much loved Club stalwart Maureen Gathercole who is currently undergoing chemotherapy for Non Hodgkins Lynphoma. Maureen has been known as the “mummy” figure throughout her 35 years volunteering at the club. Since being diagnosed in January 2014, Maureen has never let her support for the Club slide. Everyone at the East Fremantle Football Club and here at Clubs WA wishes Maureen a very speedy recovery.
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Club Training Q&A Written by Jacinta Houzer
Do you have some questions regarding training? Well look no further. Recently, we sat down with Clubs WA’s own Bob Shanks to discuss some frequently asked questions regarding industry training.
Why is training important? The main reason why club staff should undergo training is because it is a requirement by law to have certain certifications. For example, if you are a licenced venue, then it is a requirement by law that staff serving alcohol must undergo Responsible Service of Alcohol training. The other reason training is important is because it assists employees in being better able to perform their job, which can then improve the overall performance of the club.
Why train with Clubs WA? Clubs WA is your industry representative and we are consistently looking out for the wellbeing of your club. Our courses are specifically designed with the club industry in mind. Members also receive discounts on all our courses.
What courses are on offer? We offer a number of different courses to suit a wide variety of qualifications. Our courses include: •RSA •Approved Managers (MLP) •Food Handler (FH) •Food Supervisor (FSS); and •Governance Training, which is important training for management committees and specifically intends to assist in ensuring the strategic long-term financial viability of the club.
How do you take part in the courses? All our courses are available online via our website: www. hospitalityalliancetraining.edu.au. We also offer classroom based learning for interested clubs. Our next classroom session will be held in January. Please contact Bella or Bob at Clubs WA if you are interested in attending.
How long does it take to complete each course? Each online course is self-paced. There is no minimum completion time for the courses. Generally, courses can be completed in as little as 3-4 hours, however participants are more than welcome to pause the training and return to it at a later time. It does not need to be completed all in one sitting.
Where can I find out more information? Further information about Clubs WA’s courses can be found via the Hospitality Alliance Training website: www.hospitalityalliancetraining.edu.au
CHRISTMAS SPECIAL For a limited time only our Governance Training is on offer at discounted rate of $49 for club members! Do you know your discount code? Contact us at Clubs WA to find out.
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Available on selected events. on Look out for the TABtouch.com.au Terms and Conditions apply. TAB supports responsible wagering. Call 1800 858 858 or visit gamblinghelponline.org.au for support.
Your Long Term Employees May Be Your Most Valuable Asset Written by Fiona Hickey
As a club owner, having long term employees should be one of your top priorities. Although finding good employees can be challenging, if you can hold onto the good ones they will prove to be valuable assets to your business. Employees who have been with your business for a considerable length of time carry an incredible amount of knowledge. They have most likely experienced a lot of changes and watched a lot of staff come and go throughout the workplace. They know what works and what does not. Knowledge that comes from years of experience is invaluable. Good long-term staff members have built relationships with your customers. Many patrons will return to your club year after year if they get along with a staff member. Having a friendly, loyal staff base can make the world of difference to your club, your customers want to feel welcome and at home as they enter your doors. There’s no better way to make your club members feel content than having good, reliable staff. Not only does having long term employees make your customers happy, it also shows them that your club is a happy, stable environment. Staff would not stay with your club for a long period of time if they did not feel as if they were treated properly and valued. Employers tend to take their long-term employees for granted, not realising how much time and effort they put into their jobs. If you watch your long term employees
you’ll soon begin to see that they usually go far beyond their job description. After being with your club for so long, their job is no longer just about their paycheque, it’s a major part of their lives. When a problem arises in your club, your long term employees will be the first to dart straight in and search for the solution. Having long term employees is far more cost effective in the long run. Long term employees tend to be much more productive and thus need less supervision. Recruiting new employees for your club can become a very expensive process when you consider looking for people, interviewing people and training the correct candidate. With retaining your long term employees, you are reducing these costs significantly for your club. Long term employees can also be an invaluable support system for new employees and play a major role in their training. Make sure to appreciate your long term employees. Staff thrive when they are praised. Having someone acknowledge their job well done only makes them work harder. Publically acknowledging the achievements of your staff has a knock on effect for all your employees. Everyone wants that recognition. An employee of the month scheme works perfectly, every month it gives your employees new goals and incentives to try and be the best. Employees who feel valued by their bosses are far more likely to go above and beyond for your club. Why not get your staff members mentioned in one of our monthly bulletins? Just email Clubs WA and we can organise a write up that
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Here’s one club it makes sense to join Written by Daniel Papaphotis of Francis A Jones In Western Australia, the legislation surrounding club finance administration is due for an overhaul. At present, different rules apply for things like auditing, depending on the nature of the club or association and its constitution. Your constitution may require an annual audit of the club’s finances, and in some cases the law will require it. Some clubs call in professional auditors to complete their year-end audits, while others choose a cheaper but less reliable option; “I’ll get my wife’s cousin to do it, she seems to know a bit about this stuff.” The truth is, regardless of the regulatory requirement (or lack thereof) for your club, having a competent professional conduct an audit into the club’s finances every year makes good sense on a number of levels. Some of the reasons an audit is good practice include: • It identifies weaknesses in Internal Control. An audit determines whether the process used to report and compile financial information has enough internal controls in place to reduce the chance of misstatement and fraud. • Financial statements that have been audited and verified by an external auditor are considered more reliable than those that have not. An audited set of financial statements gives the club security that the financial statements are free of error. • It provides members with a comprehensive picture of their club’s finances so they know they are building something worthwhile and can plan new facilities and events. • It gives members the peace of mind of knowing that their club is being conscientiously run. Most clubs with a constitutional or legal requirement for an audit usually have an end of financial year at 30 June, so September/October is the ideal time to conduct an audit. This allows the auditors to examine the entire previous year’s accounts. It also gives the board and members time to prepare for the end of the coming financial year, making plans for fund-raising, new projects and new ventures.
If your club has previously relied on auditors who are not properly qualified or are unable to provide a Registered Company Auditor to sign off on the audits conducted, now is a good time to consider a change. Legislative change requiring many clubs to engage professional auditors may be enacted soon, and it’s a good idea to be ahead of the curve when that happens. By retaining a Registered and experienced Company Auditor now you can be sure that if and when the law changes, your club, its board and its financial system are all ready to accept the new way of doing things. Francis A Jones is a Western Australian accountancy firm that has been serving the businesses, families, organisations, clubs and associations of the state for over 80 years. The company’s Auditing division is headed by Daniel Papaphotis, a Registered Company Auditor who has a great deal of experience working with organisations such as not-forprofits, schools, clubs and associations. Daniel and his team understand that every club has a unique financial profile and probably has in the past employed accounting and auditing methods that may not conform to the highest accounting standards. Their specialty is finding their way through such records to present an accurate snapshot of the club’s finances for auditing compliance. The FAJ Auditing team can complete the audit quickly, professionally and at competitive cost, following up with a report that gives the board and members with financial data that can be used to accurately plan, and if necessary as a forensic tool to determine where irregularities have occurred. As a Silver Partner member of Clubs WA, the FAJ Auditing team meets the standards of the association, and in fact conducts the Clubs WA auditing. Clubs WA members are welcome to contact Daniel Papaphotis on 9335 5211 or by email at Daniel@faj.com.au to discuss their auditing needs or plans. Further information about Francis A Jones is available at FAJ.com.au, and the FAJ team welcome enquiries about all business, bookkeeping, superannuation and tax matters.
Welcome New Clubs WA Members! Sending a warm welcome to all our new Clubs WA members:
Applecross Tennis Club Located on The Strand in Applecross, Perth. It lies right on the Swan River foreshore with stunning views looking over the river and city. A picturesque view to enjoy a game of tennis over. West Scarborough Rugby Union Club Inc. Located in Bennett Park is fully equipped with two full sized pitches. This enables the club to hold all senior games at the same ground on the same day. Carnarvon Bowling Club Located in the charming town of Carnarvon. With the warm weather quickly getting underway. The Carnarvon Bowling Club is an ideal place to relax with a game of bowls.
Stay merry and compliant this Christmas period Public holiday
Liquor licence trading hours **Full Club Licence holders only
Pay rates for employees Under Registered & Licenced Clubs Award 2010
Christmas Day December 25, 2015 (Friday)
12noon - 10:00pm* (*Ancillary to a meal only)
Liability Payment (1) includes:
Boxing Day December 26, 2015 (Saturday)
6:00am - 1am Sunday
Boxing Day Public Holiday December 28, 2015 (Monday)
6:00am - midnight
New Yearâ&#x20AC;&#x2122;s Day January 1, 2016 (Friday)
Until 2:00am Friday and then, 6:00am - midnight or 6:00am - 12:30am Saturday* (*Ancillary to a meal only)
NO PAYMENT Is required for casual employees who are not required to work on a public holiday OR for employees whose normal part-time hours do not include the day of the week the public holiday happens to fall on.
New Yearâ&#x20AC;&#x2122;s Eve December 31, 2015 (Thursday)
6:00am Thursday - 2:00am Friday
Ordinary Rate of Pay is applicable until midnight, and Public Holiday Rates apply after midnight as per Liability Payment (1) above.
Australia Day January 26, 2016 (Tuesday)
Normal trading hours apply 6:00am - midnight
Public holiday rates are applicabale for employees required to work on this day. Ordinary rate of pay is applicabale as per Liability Payment (1) above.
PUBLIC HOLIDAY RATE Paid only to employees required to work on a public holiday. ORDINARY RATE OF PAY Paid to a permanent employee whom is normally rostered to work on the day a public holiday falls, but is not required to work on the public holiday. CASUAL EMPLOYEES Public Holiday Rates are applicable for casual employees required to work on a public holiday.
** Trading Hours under a Club Restricted Licence are determined by the Director of Racing, Gaming and Liquor, on a case by case basis. Licencees must check their license documents to ascertain the permitted Trading Hours.
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RED CROSS AND CLUBS JOIN FORCES TO SAVE LIVES Clubs Australia and Australian Red Cross launched a new pilot program to help keep people safe during heatwaves.
AND CLUBS JOIN FORCES TO SAVE LIVES
Heatwaves are Australia’s “silent killer” with more Australians dying as a result of heatwaves than floods, bushfires or cyclones.
ralian Red Cross today launched a new pilot program to help keep people
Most people know the devastating 2009 Victorian fires killed 173 people – what is less widely known is the heatwave before the fires led to 404 deaths.
a’s “silent killer” with more Australians dying as a result of heatwaves For many years Red Cross has been working across Australia to increase community awareness around or cyclones. the dangers of heatwaves. Earlier this year the organisation approached Clubs Australia with a plan for a
pilot program that would see clubs play a role in saving lives and preventing illness during extreme heat events. evastating 2009 Victorian fires killed 173 people – what is less widely known
he firesThe led to 404 deaths. resulting Defeat the Heat initiative, which will be piloted in Dubbo, Wagga Wagga and Richmond
this summer, will give people who are at risk during a heatwave a place to take respite at, with local airconditioned clubs equipped with water and activities for all ages. community The program willawareness also raise community has been working across Australia to increase awareness about the dangers of heatwaves.
oss eatwaves. Earlier this year the organisation approached Clubs Australia with that would see clubs playDirector a roleAnthony in saving lives during Clubs Australia Executive Ball said that and Dubbopreventing RSL Memorialillness Club, The Richmond Club and Wagga RSL Club would be providing their communities with a haven from the heat.
“As it has been famously put, this is a land of ‘droughts and flooding rains’. That might be why Australians
Heat initiative, which willof be piloted in Dubbo, Wagga Wagga and Richmond understand the dangers these natural events. But when it comes to heatwaves, a lot of people simply aren’tare aware the risks, or they underestimateathe dangers,” he said.respite at, with local ople who atofrisk during a heatwave place to take uipped with water and activities for all ages. The program will also raise Diana Bernardi, Manager, Red Cross Emergency Services NSW/ACT said Red Cross was pleased to be bout the dangers of heatwaves. partnering with Clubs Australia.
“Heatwaves have killed in AustraliaRSL than any other hazard, including and floods. It is vital e Director Anthony Ball more saidpeople that Dubbo Memorial Club, The fires Richmond people are aware of the risks and know what they can do during a heatwave to keep themselves safe and ub would be providing their communities with a haven from the heat. healthy,” she said.
are is looking forward working with the community and rains’. local service providers y put,“We this a land ofto‘droughts and flooding That mightto help be keep whypeople safe during heatwaves.” he dangers of these natural events. But when it comes to heatwaves, a lot of re of the orrun they underestimate the dangers,” Red risks, Cross will community workshops, training sessions for he clubsaid. staff, and help the clubs create a local heat management plan for hot spells. Rather than stay at home and swelter, the campaign encourages members to takeServices heat-relatedNSW/ACT illness seriously and head a designated spot – their local Redcommunity Cross Emergency said RedtoCross wascool pleased community club.
r, bs Australia.
Heatwaves: Who is most at risk?
more people in Australia than any other hazard, including fires and floods. It • The elderly and very young • Pregnant women of the risks and know what they can do during a heatwave to keep themselves • People who work outdoors aid. • Renters
o
• People with disabilities or chronic illness • Those on public transport working withwho therely community and local service providers
to help keep people
If the pilot is a success, the program could be rolled out in other parts of NSW and Australia.
Cross will run community workshops, training sessions for club staff, and help eat management plan for hot spells. Rather than stay at home and swelter,
Coffee Corner Written by Fiona Hickey
Jackson Symonds of Sorrento Surf Life Saving Club
What originally inspired you to begin Surf Life Saving? As a kid growing up in Australia, I spent the majority of my weekends down at the beach. Eventually, I thought I should join up to Surf Life Saving and give it a go. Surf Life Saving was such a good starter for me, or any kid, to learn about the importance of beach safety. What do you enjoy most about Surf Life Saving? I would have to say the relaxed environment that comes with being down at the beach both racing and training. I also love how you can travel around the country and world with Surf Life Saving. It’s an amazing feeling being able to travel whilst doing something you love. What challenges have you overcome with Surf Life Saving? The biggest challenges I’ve had to overcome are the few injuries which I have obtained over the last few years. As with any sports person, it’s tough to be out of your sport with an injury. It’s hard to watch everyone else competing and training whilst you physically cannot. What are your biggest achievements with Surf Life Saving? My biggest achievements would have to be winning my first Open Australian Gold medal. I also get an overwhelming sense of pride to say that I have competed for my country. What’s your most memorable lifesaving moment? My most memorable moment would have to be when I travelled over to France with my girlfriend to compete at the World Championships. It was the first time I had ever competed overseas so it’s definitely a memory I’ll hold onto forever. When you’re young, it’s hard to think about travelling the world with your hobby, it’s an unbelievable feeling when you actually get to do that. What does the future have in store for you and Surf Life Saving? I’m not too sure what the future holds for me at the moment, I really hope that I can get the opportunity to race for my country again. Racing for your country is something not many people ever get a chance to do so if I was given the chance again I would definitely jump at it.
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Business Directory Make sure to mention Clubs WA to receive great deals and discounts from suppliers. For more information visit: www.clubswa.com.au/about/partners Liquor Specialists
Legal Partner
AV Partner
Liquid Mix Ph: 0447 447 517 www.orders.liquidmixwa.com.au
Lavan Legal Ph: (08) 9288 6001 www.lavanlegal.com.au
AV Partners Ph: 08 9362 7653 www.avpartners.com
Lion Ph: (08) 9350 0407 www.lionco.com
Technology
Training Specialists
Total IT Group Ph: (08) 6555 1855 www.totalit.com.au
Hospitality Alliance Training Ph: (08) 9417 7149 www.hospitalityalliancetraining.edu.au
21st Century Business Equipment and Tecsec Security Solutions Ph: (08) 9321 8902 www.21stcenturybusiness.com.au www.tecsec.com.au
ATI-Mirage Ph: (08) 9218 9059 www.ati-mirage.com.au
Coca Cola Amatil Ph: (08) 9449 1395 www.ccamatil.com.au Carlton & United Breweries Ph: 132 337 www.cub.com.au Pernod Ricard Australia Ph: (08) 9472 2805 www.pernod-ricard-australia.com Robert Oatley Ph: 1800 628 539 www.buywine.robertoatley.com.au Gaming Specialists TAB Ph: 13 23 68 www.tabtouch.com.au Mal Atwell Billiards and Bingo Ph: (08) 9354 9150 www.malatwell.com.au
Accommodation Crown Perth Ph: (08) 9362 7777 www.crownperth.com.au
Study Group Ph: (02) 8263 1814 www.careerpartnerships.edu.au Marketing & Promotions
Hospitality & Venue Specialists
Zoo Business Media Ph: 1300 139 913 www.zbm.com.au
Gascoigne Ph: (08) 9355 0555 www.gascoigne.com.au
WA Flags & Banners Ph: (08) 9467 4646 www.waflags.com.au
Hisconfe Ph: (08) 9388 3400 www.hisconfe.com.au
Music & Licensing PPCA Ph: (02) 8569 1111 www.ppca.com.au
Finance & Strategic Management
Stoddart Manufacturing Ph: (08) 9414 1343 www.stoddart.com.au
Banktech Ph: 0478 333 297 www.banktech.com.au
Fox Sports Venues Ph: 1300 301 415 www.foxsports.com.au
St John Event Health Services Ph: (08) 9334 1311 www.stjohnambulance.com.au
Clubs Plus Superannuation Ph: (02) 9376 9422 www.clubplussuper.com.au
Stanlee Ph: 0420 216 116 www.stanlee.com.au
Act-Belong-Commit Ph: (08) 9266 4648 www.actbelongcommit.org.au
Beyond Bank Ph: (08) 9382 0325 www.beyondbank.com.au
Monbell Ph: (08) 9228 4722 www.monbell.com.au
Transport & Vehicle Services
Regents Commercial Ph: 08 9388 6600 www.regentswa.com.au
Gas & Energy
Easicar Ph: 1300 266 828 www.easifleet.com.au
Trans Tasman Energy Group Ph: 1300 118 834 www.tteg.com.au
Budget Car & Truck Rental Ph: (08) 6253 9315 www.budget.com.au
Francis A Jones Ph: 08 9335 5211 www.faj.com.au
Health & Safety
Insurance Arthur J. Gallagher Ph: (08) 6250 8300 www.ajg.com.au
Want to be listed here?
Email marketing@clubswa.com.au to find out how.
People on the Move The following is a list of career and volunteering opportunities available across Western Australia’s vibrant club industry and is a friendly club welcome to new employees or volunteers.
Job Openings Administration/Management Assistant Bar Manager - Full time Marmion Angling Aquatic Club is seeking the services of a suitably qualified Bar Manager. This position will involve weekend and evening shifts and would suit a mature individual. The successful applicant will have a minimum of 12 months experience in a similar role. For more information on this position please contact Robert Weir on 0437 447 163 Bookkeeper/Accounts Officer find on: www.seek.com.au Cottesloe Golf Club Function Sales and Administration find on: www.seek.com.au Fremantle Sailing Club Senior Functions & Sales Manager find on: www.seek.com.au Lake Karrinyup Country Club Assistant Food & Beverage Manager find on: www.seek.com.au Gosnells Golf Club (Inc) Bar Manager/Functions Co-ordinator find on: www.seek.com.au Cottesloe Surf Life Saving Club Member Services Officer find on: www.seek.com.au Royal Perth Golf Club Administration Assistant (Security) find on: www.seek.com.au Perth Racing
Racing Communications Specialist find on: www.seek.com.au Perth Racing
Cookery Head Chef find on: www.seek.com.au Mount Lawley Golf Club Chef find on: www.seek.com.au Gosnells Golf Club Casual Chefs (Spring Carnival Season) find on: www.seek.com.au Perth Racing Kitchen Hand find on: www.gumtree.com.au Hollywood Bowling Club, Nedlands
Front of House Casual Bar Staff find on: www.seek.com.au Melville Glades Golf Club Bar Staff find on: www.gumtree.com.au Mt Pleasant Bowling Club Bar Staff find on: www.gumtree.com.au Hollywood Bowling Club, Nedlands
Do you have a position opening or a new addition to your team-employee or volunteer? If you have a position open within your club, or you would like to publicly welcome a new employee to your team, please send details to marketing@clubswa.com.au
Choose Western Australia’s vibrant club industry as your next career path. Club Governance and Management courses are now available through Clubs WA’s training portal Hospitality Alliance Training. Visit www.hospitalityalliancetraining.edu.au
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Thank you for your continued support over the years Platinum Partners
Legal Partner
AV Partner
Technology Partner
Gold Partners
Silver Partners
Bronze Partners
Industry Supporters
PO Box 5101 South Lake WA 6164 • 2/12 Hammond Road Cockburn Central WA 6164 Email: info@clubswa.com.au • Telephone: 1300 640 616 • Facsimile: 1300 503 907 • Website: www.clubswa.com.au