Broll FM

B R O L L FA C I L I T I E S MANAGEMENT

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BROLL FACILITIES MANAGEMENT

Africa, Broll Has

You Covered PRODUCTION: Manelesi Dumasi

With an increasingly positive economic outlook, sub-Saharan Africa has the opportunities that international organisations are looking for. But how do you set up on the ground without wasting time and money? Broll can ensure your facilities are utilised and manged effectively. www.enterprise-africa.net / 3

INDUSTRY FOCUS: PROPERTY

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Property management is perhaps one of the most challenging elements of running a successful business. First, there’s the decision on location – get it wrong and customers and suppliers can’t find you, your reputation can be damaged, and potential employees can overlook you. Second there’s size – too big and you’re wasting money, too small and you’re inefficient and trapped with no hope of expansion.

Then there’s cost – pay too much and your margins are under pressure, pay too little and perhaps you’re not getting what you could. Then of course, there’s intangible elements like history – do you move away from a historic home just to save money? This could again damage reputation. And these

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are just a few of the considerations for modern businesses – in reality, there’s a mass raft of considerations that have to be taken into account.

Your physical property protects your intellectual property, and that is, in many cases, now the most important asset of any business. This is where business property managers come into their own. Successful businesses require a lot of time and attention and entrepreneurs rarely have enough time to focus on anything but business so utilising a property manager so that you can focus on your core business is wise – especially if you have a large property portfolio. Property managers can handle clients, security, repairs, maintenance, expenses, vacancies and much more. But choosing the

right property management partner is a challenge – this is a competitive industry with many recognised names providing top-level service. In Africa, big-names from around the world have moved in to try and take a slice of the continents growing economies. But the local businesses are often more experienced with regional conditions and knowledgeable about local regulations.

Broll Property Group has been helping companies achieve their property goals for 43 years. This property specialist has become an international success thanks to its dedication to its craft. Some of Africa’s biggest companies including MTN, Accenture, Vodacom and many more have entrusted their property to Broll.

BROLL FACILITIES MANAGEMENT

// WE CONTINUOUSLY WORK HARD TO PROVIDE OUR CLIENTS WITH EXCELLENT CUSTOMER SERVICE AND A HUGE THANK YOU GOES TO ALL OUR CLIENTS FOR THEIR CONTINUED SUPPORT // After its formation in 1975, Broll quickly went about building a reputation for quality and a customer-centric approach. Today, it still lives by those values, despite its titanic size and reach across the continent. Broll operates in South Africa, Angola, Cameroon, Ghana, Indian Ocean Islands, Ivory Coast, Kenya, Malawi, Mozambique, Namibia, Nigeria, Swaziland, Uganda, Zambia and other African countries.

“We are affiliated to CBRE, a renowned global commercial real estate and investment firm which enables us to offer unrivalled local expertise and

global market knowledge with the sole purpose of maximising the potential of your property,” says CEO Malcom Horne.

“We offer services which include auctions and sales, facilities management, industrial, investment and office broking, occupier services, property management, retail leasing and projects, research, shopping centre management, valuation and advisory services, own patented Broll-Online property-management software solution and a property search function with a vast database of properties across South Africa and sub-Saharan Africa

where we have operations,” he adds.

As of September 2016, Broll’s Facilities Management division was headed by new-man (but industry veteran), Richard Pule Flame. His experience in the government space made him the ideal candidate for Broll FM, which previously explained to Enterprise Africa that it had set sights on state businesses, especially hospitals, to help it achieve growth targets.

“I believe in the notion of a shared vision and having to depend on a team that are aligned to this singular vision,” says Flame. “It is important that the products and service we create for our clients must be benchmarked against best practise and ascribe to excellence.”

In 2017, the level of quality delivered by Broll was recognised by the PMR Golden Arrow awards which awarded the company Silver in its

• Lighting maintenance • Electrical maintenance • Electrical installations and design • Energy Effciency • Infra Red Reporting • Supply of product and lamps

A Strong African Footprint

National Call Centre: 0860 772 759 / 0860 SPARKY We Cover: • Johannesburg • Bloemfontein

• Namibia • Durban • Port Elizabeth

www.centrelec.co.za

• Cape Town • Pretoria • Windhoek

• Bostwana • Zambia • Swakopmund

queries@centrelec.co.za www.enterprise-africa.net / 5

INDUSTRY FOCUS: PROPERTY

Facilities Excellence category. Previously, Broll had claimed Gold in 2015, Bronze in 2014 and Gold in 2013.

“We continuously work hard to provide our clients with excellent customer service and a huge thank you goes to all our clients for their continued support,” said Flame.

“We are proud of our FM teams that have worked tirelessly in the pursuit of excellence and customer satisfaction – without our dedicated people, we could never succeed,” he added.

This success came during a period of uncertainty in South Africa, with former-President Zuma’s time in office coming to an end, an unpredictable economic picture, and the underlying ‘state capture’ current, but Broll remained positive.

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“For the commercial property industry, 2017 can be seen as one in which the industry showed real resilience and, in many cases, creativity in spite of the uncertain economy,” the company said. “Common themes included the globalisation of the JSE-listed Property Sector with growing offshore holdings, additional JSE listings including SA’s first student housing fund, transport-oriented development, urban regeneration, a growing investment focus on the residential sector and the impact of logistics and technology on retail and consumer habits.

“One can only hope that 2018 will bring the policy certainty and focus that will allow us to take advantage of the current positive global economic climate and shrug off the negativity of 2017.”

And with the appointment of Cyril Ramaphosa to the top job, it looks like policy certainty will now shine through and business confidence is returning to the market. This is the view of Malcom Horne who recently wrote for Bizcommunity: “In sub-Sahara’s capital cities, urbanisation is taking place on a scale not seen since the 19th century in Europe… Improved technology has resulted in companies optimising space due to the changing needs of customers… From Nigeria to Cape Town, down the Indian Ocean coast to Maputo in Mozambique and offshore to Mauritius, which has most fully embraced the principles and practices of free market economics, there are many opportunities for those who do their homework.”

BROLL FACILITIES MANAGEMENT

// WE ARE PROUD OF OUR FM TEAMS THAT HAVE WORKED TIRELESSLY IN THE PURSUIT OF EXCELLENCE AND CUSTOMER SATISFACTION – WITHOUT OUR DEDICATED PEOPLE, WE COULD NEVER SUCCEED // When it comes to outsourcing, the opportunities for the SA economy, and for property management in particular, have been identified by Deloitte which said in a recent report: “South Africa is emerging as an outsourcing destination with a growing English-speaking population, which is qualified and further supported by a time zone that overlaps with most of the regions. Cost savings, revenue-generating services, presence of large outsourcing service providers and buyers, the availability of French, Portuguese, and Dutch speaking talent is also favouring South Africa as the next outsourcing destination for the developed world.”

As international investors return to

SA to take advantage of the prosperity promised by Ramaphosa, Broll stands in a perfect position to offer its services to all that arrive looking for quality - bricks and motor remains a source of wealth creation, and so must be manged effectively.

“We always put our customers first; for us, that is the most important thing,” says Broll Nigeria CEO Bolaji Edu. “The Broll brand is recognised in Africa and it gives comfort to people,” adds Rhoy Ramlackhan, Director Broll Mauritius.

“The customer is the base of our business and our service is to provide them with the best knowledge,” confirms Nuno Sá Fialho, Commercial Director at Broll Mozambique. “Clients want an end-to-

end solution and so they are saying ‘don’t just look at my hard or soft services, give me an end-to-end service so that the issues around risk with respect to facilities are taken care of’,” says Richard Flame.

And Broll will continue with its African expansion as it looks to West and East Africa for opportunities. With this in mind, the company appointed a new Chief Exec of its Ghana division. As of December, Joseph Amo-Mensah heads up Ghana and he is hoping to “move the organisation to the next level.”

Broll is an industry leader, of that there is no doubt. Broll has some of the most highly skilled and knowledgeable staff on the continent. Its reach and experience is unrivalled and any business moving into, across or around Africa will benefit from partnering with Broll.

WWW.BROLL.COM

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March 2018

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