G4S
G4S
G4S Secures Future Through People
PRODUCTION: Karl Pietersen
For the sixth consecutive year, G4S has been named as one of Africa’s Top Employers. Recognised as a company that offers its employees advancement opportunities and nurtures their development. Through this strategy, the company is managing to realise positive growth and financial strength.
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It’s an old cliché that businesses are built by people, grown through people and made sustainable by people; people are at the heart of business and without the right people business will not be able to thrive. “Take care of your employees and they’ll take care of your business,” is the famous quote from Richard Branson; he is always quick to point out the benefits of a creating a great place to work, where people are appreciated, engaged, productive and thriving. According to international research company, Gallup, around $550 billion is lost through poor
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productivity as a result of disengaged employees in the US alone. Today, employee engagement is viewed by top performing businesses as a driver of profit and a protector of the bottom line rather than a ‘soft’ benefit that is used more for marketing purposes. Forbes magazine agrees on the importance of employee engagement, with contributor John Hall stating: “Employees who feel valued and appreciated by their leaders are infinitely more likely to go above and beyond for the company and hold themselves accountable for their part of a project. Employees need to feel that their leader — and the company
— is invested in them.” And it’s not just about good pay and a smile from the boss. Every aspect of the HR spectrum is now under the spotlight – especially when businesses reach a certain size. Career advancement opportunities, training and development schemes, nurturing, wellbeing, ability to have a voice, trust, recognition, work-life-balance, and many other important ideals are now all vital when building an effective people strategy. In Africa, many of the big-name businesses have recognised the need for effective HR management and have developed sterling principles
G4S
for care of personnel. Also, many of the small and medium enterprises are committed to helping people develop. Those that are not are those that you see more often than not falling to the wayside. If you operate in an industry that is completely reliant on people, and is yet to make the dive into a fully automated strategy, then first-class people management is the key to success. Take the security industry for example; in Africa still largely built on the model of manned guarding. The leading business in this important sector is global business G4S. Known worldwide for its wide-ranging security offerings, G4S has been named as a business that recognises the importance of its large employee base. In Africa, the business has been named as one of the continent’s Top
Employers by the Amsterdam-based Top Employers Institute. TOP EMPLOYER The Top Employers Institute is the global certification company recognising excellence in the conditions that employers create for their people. The Institute conducts a comprehensive analysis of an organisation’s Human Resources environment before validating accuracy and selecting Top Employers. These can be organisations from all over the world and once selected, companies can use the title of Top Employer in all correspondence. G4S was, in October 2017 for the sixth consecutive year, recognised for its HR excellence. “Our extensive research concluded that G4S Africa forms
// WITH A STAFF COMPLEMENT OF OVER 111,000 PEOPLE IN AFRICA, WE ARE THE LARGEST PRIVATE SECURITY EMPLOYER ON THE CONTINENT // part of a select group of employers that advance employee conditions worldwide,” said David Plink, CEO at Top Employers Institute. “Their people are well taken care of. Now that they have received the Top Employers Africa 2018 certification, they can truly consider themselves at the top of an exclusive group of the world’s best employers. Reason to celebrate,” he added.
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INDUSTRY FOCUS: SECURITY
Stanley Blyth, Regional HR Director, G4S Africa said: “We are thrilled to again receive Top Employer accreditation in 13 countries – a fantastic acknowledgement of our best people practice efforts, which will only motivate us to reach even further heights of HR excellence in future. With a staff complement of over 111,000 people in Africa, we are the largest private security employer on the continent. G4S therefore takes great pride in the creativity and diversity of our talented people and strive to create a safe and valuedriven environment that provides opportunities for growth, innovation and a sustainable future for all.” The research found that G4S provides exceptional employee conditions, nurtures and develops talent throughout all levels of the
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// OUR BUSINESS IS DEFINED BY THE HIGH STANDARDS AND EXPERTISE OF OUR PEOPLE, AND OUR CUSTOMERS RELY ON US TO PROVIDE HIGH QUALITY, SCREENED, EFFECTIVE EMPLOYEES TO SECURE THEIR ASSETS AND BUSINESS ACTIVITIES // organisation and has demonstrated its leadership status in the HR environment, always striving to optimise its employment practices and to develop its employees. Regional President for Africa, Mel Brooks said: “I believe that G4S’s solid people practices, effective training programmes and strong drive towards upskilling and developing its people, and the industry, have resulted in this international award and clearly
set us apart from our competitors. Our business is defined by the high standards and expertise of our people, and our customers rely on us to provide high quality, screened, effective employees to secure their assets and business activities.” Around Africa, multiple G4S divisions picked up national accreditation as Top Employers including Botswana, Cameroon, DRC, Côte d’Ivoire, Ghana, Kenya, Malawi,
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G4S
Mozambique, Namibia, Ghana, South Africa, Uganda and Zambia. When G4S received the accreditation in 2016, Brooks told Enterprise Africa: “We recognise the importance of solid best people practices that support our corporate values and create a safe environment where our employees feel valued, are
given opportunities to grow and in turn shape a brighter and sustainable future for all.” At its heart, G4S holds a number of values above everything it does, and those values all revolve around people. Integrity, respect, safety, security, service excellence, innovation, and teamwork are
values instilled from the top. “Being a service business, people are at the heart of our business. We rely on them to provide excellent customer service and to behave in line with the company’s values and standards,” the company says. Brooks is proud of the award as a Top Employer. “It’s not only a measure
//Centurion Systems Centurion Systems manufactures a diverse and award-winning range of products to control the access of people and vehicles into and out of residential, commercial and industrial properties. Investing considerably in research and development, the company employs a large team of talented engineers that are constantly researching new technologies and innovations, ensuring that they continue to lead the way in security, reliability and performance. The company has offices throughout South Africa and two international subsidiaries, namely Centurion Systems West Africa Limited, in Nigeria, and CentSys Pacific in Sydney, Australia. Exporting to over 70 countries around the world, Centurion Systems has built a respected reputation of manufacturing reliable and innovative access automation products and, in 2016, became part of the biggest access automation company in the world, FAAC, S.p.A. CENTURION’s product offering includes the following key ranges: Gate Motors CENTURION manufactures gate motors for both swing and sliding gates, with operators available for domestic, lightindustrial and full industrial applications. The company’s best-known industrial gate operator, the D10 slider, boasts a hardy die-cast aluminium gearbox for maximum efficiency and reliability, a powerful 24V electric motor and, most significantly, an intelligent LCD interface offering a host of selectable features as well as easy setup and advanced diagnostics. The success and popularity of the D10 led to a high-speed model being developed, and in 2012 the aptly-named D10 Turbo saw the light with a lightning-fast operating speed of 830mm/second. Traffic barriers and accessories CENTURION’s traffic barriers are designed to handle very heavy traffic, and can happily perform up to 3000 operations every single day, even during power failures. A beefy DC gearbox coupled with a tough-as-nails housing and intelligent and feature-rich controller make CENTURION barriers the automatic choice for access control points with lots of cars going in and out. Roadway spikes and pedestrian barrier fences can also be added for a fully comprehensive access control systems. Bollards The FAAC bollard range includes solutions for vehicle traffic control in residential, commercial, industrial and urban areas and boasts FAAC’s celebrated hydraulic technology as well as high-quality components ensuring exceptional performance and greatly simplified installation and maintenance. Biometric access control CENTURION is an authorised distributor of the beautifully advanced ViRDI range of biometric components. ViRDI currently uses UNIONCOMMUNITY’s patented fake fingerprint detection technology, enabling their readers to differentiate between human fingerprints and those forged from paper, silicon, wax, etc. Turnstiles Full-height, high-security turnstiles designed for mid- and high-traffic volume areas. They are ideal for controlling movement in medium- to high-security environments. For more information, please contact CENTURION on +27 11 699 2400 or visit www.centsys.co.za.
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INDUSTRY FOCUS: SECURITY
of how well our values are being adhered to or absorbed” he says, “but it allows us to show to our customer’s what type of organisation we are so it can have commercial value, without a doubt. “Everything comes down to our core values as an organisation. The reason we’ve obtained Top Employer status is because it’s fundamentally
underpinned by our company values. We treat our people with respect and we train them well. We pay our people well and they are well looked after. We aspire to give people a future and career opportunities and that isn’t always the case with organisations across Africa. When talking to our customers, it is also important to them and it’s a meeting of values which
// THE REASON WE’VE OBTAINED TOP EMPLOYER STATUS IS BECAUSE IT’S FUNDAMENTALLY UNDERPINNED BY OUR COMPANY VALUES // 8 / www.enterprise-africa.net
can be hugely important. The Top Employer award allows us to connect with companies that place a similar emphasis on the people they employ.” Despite the size of the business, clearly G4S manages its people effectively. Globally, the company continues to secure major contracts and this reflects the expertise held within its employee base. “I think that if you were to approach a security officer irrespective of who they worked for and asked them who they aspired to work for, they would say G4S,” says Brooks.
G4S
GLOBALLY SECURE Displaying the importance of a strong people focus, G4S delivered a positive trading statement for the nine months ending 30 September 2017. The secure solutions business unit performed particularly well improving from £1.5 billion in 2016 to £1.7 billion in 2017 (annualised revenue). G4S also expanded new product ranges into new geographic markets, including the Retail Cash Solutions, Deposita and CASH360 solutions which were well received across the globe. “With very strong growth in the fourth quarter of 2016, the Group expects full year 2017 organic revenue growth of between 3-4% and good profit growth. We remain focused on cash flow and are on track for the Group’s net debt to EBITDA ratio to be 2.5x
or lower by the end of 2017,” the company stated. Ashely Almaza, G4S CEO commented: “Trading for the nine months was in line with expectations. Organic revenue growth was 4.4%, with all regions growing apart from the Middle East and India region. Organic revenue growth excluding Middle East and India was 6.1% for the first nine months.” G4S continues to operate in more than 100 countries around the world. Globally, the company employs more than 580,000 people, and through these people it delivers produts and service that encourages repeat business from some of the world’s largest and most well-known brands. Listed in London (as the largest employer on the exchange) with a secondary listing in Copenhagen, G4S
is a corporate that has successfully developed its people strategy and translated that into results. Expectation is that G4S will retain its Top Employer status in the future and continue to grow across Africa and around the world. If you think creating a working environment that is all about people is not top of the agenda and should take a back seat, take a look at G4S and think again.
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AFRICA
THE BUSINESS MAGAZINE FOR AFRICA’S INDUSTRY LEADERS
Published by CMB Multimedia Chris Bolderstone – General Manager E. chris@cmb-multimedia.com Sackville Place, 44-48 Magdalen Street, Norwich, NR3 1JU T. +44 (0) 20 8123 7859 E. info@cmb-multimedia.com www.cmb-multimedia.com
Issue No.65
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ALEXANDER FORBES
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Journey of a
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Exclusive interview with CEO Andrew Darfoor ALSO IN THIS ISSUE:
Buffalo Coal / Nautic Africa / Grindrod / SAOTA
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DECEMBER 2017