iii ION Energy - a comprehensive service

ION PRODUCT SERVICE PORTFOLIO

(GRI 416-1, 103-1, 103-2, 103-3) (GRI EU6) (SDG 7) T : Access to clean energy and efficient use

Energy Monitoring and Management

Energy audit. Implementation of monitoring tools.

Electricity Generating Projects

Electricity generating infrastructure in medium voltage from its individual design stages to engineering or supervision to key on hand. Comprehensive Solutions Energy supply

ION ENERGY

Training

Comprehensive energy management Engineering technical services

Electricity generating projects

Energy and Power

Electricity generating supplier mainly from renewable origin at competitive prices and added value services.

Engineering Tech. Serv.

To ensure the electric operation and to guarantee optimal operative conditions.

iii ION ENERGY – A COMPREHENSIVE SERVICE

(GRI 416-1, 103-1, 103-2, 103-3) (GRI EU6)

ION Energy, in addition to providing energy, provides comprehensive solutions to ensure continuity of electricity. We are committed to the development of the countries in which we operate, our approach ensures operational electrical parameters by taking advantage of energy supply in the best way, minimizing losses and optimizing energy use. Our vision was to design a new, simple and innovative proposal; with competitive market prices, delivering a better service experience, tracking, technology and data.

(GRI 416-1, 103-1, 103-2, 103-3) (GRI EU6) (SDG 7) T : Access to clean energy and efficient use

Power Service

We offer different recruitment options that make us competitive in the market by providing businesses a smart way to manage their energy through comprehensive solutions, including renewable sources.

Milestones 2019

• We carried out a strategic negotiation of supply contracts with biomass of the sugar mills Pantaleon and Concepción. • We want our customers to generate a positive impact on local and global society, by guaranteeing that the energy contracted comes from 100% renewable sources. During 2019, ION Energy completed the Trader Account enablement process at The International Rec Standard, which allows it to offer its customers renewable energy certificates at competitive prices. • We increased our power sales possibilities, to have more options adapted to the needs of our current and potential customers. • We conducted five trainings, including: Electricity Markets, Energy

Management, Knowing Your Bill and Energy Quality. • We closed an agreement with Cecacier , who supports us to strengthen the 2020 training program, through a group of experts from the regional electricity sector. The trainings are virtual and open to regional forums.

Technical Services

¨Once energy reaches your business make sure that its use is optimal and never stops.¨ We ensure the optimal functioning of our customers’ electrical operating parameters so that they can take advantage of their energy supply contract and minimize their losses.

Milestones 2019

• We developed the electrical infrastructure diagnostic service, in order to detect and classify the level of risk, and propose improvements at the points of risk of the electrical installations of our customers.

Electrical Projects

We develop medium voltage electrical infrastructure projects, from the individual design and engineering and supervision phases, to turnkey projects . If necessary, we include comprehensive advice on economic, regulatory, institutional and contract factors.

Milestones 2019

• We began building the electric distribution lines project at CMI

Foods.

Electricity Management and Monitoring Service

Each case is specifically studied to provide comprehensive solutions in contracts and optimized energy use. To do this, we monitor the company’s energy management.

Milestones 2019

• We implemented nine real-time monitoring systems for electric power supply through the PME tool, as a complement to the PRIME

Web monitoring tool.

(GRI EU8) (SDG 7) T : Access to clean energy and efficient use T : Research and development

PRIME WEB

Is an application that allows independent and personalized access to meter information, at any time and from anywhere, via an internet connection and the three most widely used browsers in the world, from any mobile device. Among the benefits of this system are the detection of unnecessary consumption and the projection of annual consumption.

This system aims to reduce interruption time by extending analysis capabilities. It allows remote monitoring and diagnosis of electrical phenomena that can cause inconveniences to our customers.

Current application

Real time failure detection Registry of events

Centralized information management Real time feedback of electric parameters to the costumer Economic impact analysis

PME

Being Developed

Energy KPI’s per sector

Energy management Use and costs segregation Sankey Map